3 of 34 PlugLink HD AV ECo Adapter User’s Guide
Contact Information
For more information about the PlugLink HD AV Eco Adapter or any of Asoka’s other
leading-edge solutions, please contact us using any of the following methods:
zVoice calls: We welcome your calls Monday through Friday, from 9:00 am to 5:00 pm
Pacific Time at (408) 550-8167. Voice mail is available during non-business hours.
zEmail: If you prefer, you can send information requests to our e-mail address:
zFax calls: You can also send your requests for information to our 24-hour fax number:
(408) 884-2390.
zWeb site: Our Web site contains valuable information about our products, solutions,
and services. We encourage you to visit us at http://www.asokausa.com.
Getting Help
Asoka USA backs its products with unparalleled customer service and technical support for
our valued customers.
Customer Service
Customer service, the customer-satisfaction arm of Asoka USA, is available Monday through
Friday, from 9:00 am to 5:00 pm Pacific Time, by calling (408) 550-8173 or emailing
Technical Support
Please provide the following information about the problem:
Technical support is available Monday through Friday, from 6:00 am to 6:00 pm Pacific
zProduct name, model number, part number (if applicable) and serial number
zSystem configuration, including a description of the devices connected to your PlugLink
HD AV Eco Adapter
zThe circumstances surrounding the error or failure
zA detailed description of the problem and what has been done to try to solve it