Atag One Zone User manual

www.atagheating.co.uk | @atagheating | @ATAGHeating
- Quick start guide

Overview
The ATAG ONEZone allows you to start, stop and check your domestic heating and
water anytime, anywhere using your smart phone or PC.
Thank you for choosing the ATAG ONEZone. This allows
you to start, stop and check your domestic heating and
water anytime, anywhere using your smart phone or PC.
The ATAG ONEZone constantly monitors your energy
consumption – to help cut your gas bills – and notifies
you about any boiler problems.
Also, when the remote service function is activated,
the ATAG service centre will be able to resolve most
problems remotely. They can be contacted
on 0800 680 0100.
This document is designed to help your installer and
you to have the ATAG ONEZone up and running as fast as
possible. It describes how the ATAG ONEZone should be
installed and activated.
Further details on all aspects of installation, registration
and usage can be downloaded from our website:
www.atagheating.co.uk/zone or alternatively call
our support team on 0800 680 0100.
Alternatively call our support team on 0800 680 0100Visit: www.atagheating.co.uk/zone
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The barred wheeled bin symbol appearing on the
appliance or on its packaging indicates that the
product must be collected separately from other
waste at the end of its useful life. The user must
therefore deliver the decommissioned product to
an appropriate local facility for separate
collection.
Safety
The safe use of the ATAG ONEZone is dependent on adherence to the following:
Disposal
Electrical or electronic devices that are
no longer serviceable must be collected
separately and sent for environmentally
compatible recycling (in accordance with the
European Waste Electrical and Electronic
Equipment Directive 2012/19/EU).
Installation and servicing should only be carried out by a qualified technician.
During cleaning and maintenance, isolate the appliance from the mains.
Do not use the appliance for any purpose other than normal domestic use.
Do not remove the appliance from its installation location.
Do not use solvents or aggressive detergents to clean the appliance.
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The ATAG ONEZone
The ATAG ONEZone is simple to use as shown below:
Display:
• Actual room temperature
• Room temperature setpoint
Right arrow:
• Increase a value
• Scroll down
Central button (blue):
• Confirm a prompt or selection
• Blinking light: error or battery in charge
• Press & hold to return to home screen
Left arrow:
• Decrease a value
• Scroll up
Symbol Description Symbol Description
WiFi signal/ activity Zone mode: override
Winter Holiday function enabled
Summer Flame present indication
Heating only Outdoor temperature
Cooling mode active Internet weather condition
System mode: OFF Error indication
Zone mode: schedule Screen locked
Zone mode: manual Resistance (Heat pump)
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Installing the ATAG ONEZone is quick and easy; it takes just 3 steps:
ATAG ONEZone installation
1Account registration 2Online product activation 3
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Installation
Positioning
Account registration
To register your account:
The ATAG ONEZone is impacted by room temperature so
care must be taken to position it away from anything
that is likely to give a misrepresentative reading about
the room temperature, such as from heat sources,
draughts, windows and doorways.
It should be installed approximately 1.5 metres above
the floor level.
Securing the ATAG ONEZone
Before making any connections, use the external
double-pole switch to shut o electrical power
to the boiler.
Secure the ATAG ONEZone base plate (A)
to the wall and connect the pair of wires to the
terminal clamp to hook the boiler up via the BUS.
Fit the battery in its compartment (B).
Reattach the ATAG ONEZone to its base plate (C)
by pushing it carefully downwards.
Further information can be found including a “how to”
video “Setting up an ATAG ONE Zone user account”Visit: www.atagheating.co.uk/zone
WARNING! Installation should be
performed by a qualified technician.
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2
3
4
Download the ATAG ONEZone app from the
Google Play Store or Apple Store
Open the app
Enter the requested information
You will receive a welcome email – click on the
link in the email to activate
A
B
C
A
B
C
!
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NOTE:If the Wi-Fi connection was not configured during the first
start up then go to the Connectivity menu.
Select “ON/OFF WIFI NETWORK” and select “ON”. Then select
the new menu option called “NETWORK CONFIGURATION” and
follow the step-by -step instructions.
Basic settings:
Once installed, turn on the power. You will be asked to
“Select a language” and then follow the step-by step
instructions for the basic settings.
Online Product Activation
Connecting the ATAG ONEZone controller to the internet
After you have installed the product, turn on the power.
ATAG ONEZone turns on and the display reads
“Select language”; follow the step-by-step instructions
for the basic settings until you are prompted to
configure the Wi-Fi network.
Further information can be found including a “how to” video
“How to connect an ATAG ONE Zone Controller (2019 onwards)” Visit: www.atagheating.co.uk/zone
English
Nederlands
Français
Italiano
Deutsch
Language
Push to confirm
CONNECTIVITY
Push to confirm
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WARNING! After confirming the procedure, your device (smartphone, PC, tablet ...) will automatically disconnect
from the Remote GW Thermo network; an error page may appear in the browser window that can be ignored.
Connection to the phone app
Open the app, login with the previously created account and follow the guided
procedure. The app for iOS will proceed with the Apple HomeKit connection
procedure and then automatically return to the app.
You can now control your ATAG ONEZone system remotely using
the smartphone app or via the web portal my.atag.zone
The product is correctly connected to the internet and
registered when:
The connection to the router and internet is
successfully displayed on the ATAG ONEZone
The app displays a message confirming that the
product has been successfully registered;
The “ ” icon appears permanently on the
ATAG ONEZone screen
my.atag.zone
The iOS operating system will automatically suggest
the next steps required to connect the product to
the internet.
Open the ATAG zone app, without logging in, and
follow the guided procedure.
!
Push to confirm
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If the configuration is not successful, take the following steps:
Check your WiFi signal is suciently strong at the location
of your ATAG ONEZone
Ensure your phone is connected to the WiFi router
Reset your WiFi router following your providers instructions
Log out of the app
Repeat the configuration steps above
Troubleshooting connectivity issues
If the configuration is not successful, ATAG ONEZone will display the “ ” icon. (Note:
the network configuration must be repeated every time you make a change to the
internet network in your home (change of password, operator, router)).
If these steps do not resolve the issue, more
in-depth troubleshooting advice can be found at Visit: www.atagheating.co.uk/zone
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2
3
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Setting a time schedule or clock programme
Connection to the phone app
Open the app, login with the previously created account and follow the guided
procedure. The app for iOS will proceed with the Apple HomeKit connection
procedure and then automatically return to the app.
The ATAG ONEZone oers three options for heating:
“Schedule” – setting heating programmes for agreed times
“Manual” – overriding a programme. Manually set
temperatures remain in place 24/ 7
“Fireplace” – this takes account of a fire or log burner
being in the same area as the thermostat. It ensures
that the remaining rooms continue to be heated to the
agreed temperatures
The options can be found on
the middle icon at the bottom
of the display panel.
Further information can be found including the “how to” video
“Setting your heating with the ATAG ONE Zone controller” Visit: www.atagheating.co.uk/zone
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Warranty, privacy and contact details
Warranty
This product is covered by the Conditions of Sale and Warranty of all
ATAG products from ATAG Heating Technology UK Ltd. This product
falls into the category of “Accessories”.
This product has a 10 year warranty on the
component as of the original purchase
date/installation date. For the full terms and
conditions, see www.atagheating.co.uk.
Privacy
If you choose to use this product with the
associated online services, additional terms of use and a privacy
policy apply. You will be asked to review these documents when
registering your ATAG zone account at http://my.atag.zone
ATAG ONEZone contact details
For more information about ATAG services and support, please contact us on:
Tel: [phone] Email: [email protected]
Visit: www.atagheating.co.uk/contact
Visit: www.atagheating.co.uk
my.atag.zone
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T: 0800 254 5061 | www.atagheating.co.uk | @atagheating | @ATAGHeating
1 Masterton Park, South Castle Drive, Dunfermline KY11 8NX
All descriptions and illustrations provided in this booklet have been carefully prepared but we reserve the right to make changes
and improvements in our products which may aect the accuracy of the information contained in this booklet.
ATAG ONE Zone Quick Start Guide 0620
ATAG ONEZone contact details
For more information about ATAG services
and support, please contact us on:
Tel: [phone]
Email: [email protected]
www.atagheating.co.uk/contact