AT&T AT&T Wireless Home Phone Base User manual

User Guide
AT&T Wireless Home Phone Base

Wireless Home Phone (“WHP”) is a mobile device designed to provide
service consistent with other AT&T wireless devices. 911 calls are routed
based on the wireless network’s automatic location technology. For
emergency calls, you may have to provide your location address to the
911 operator. WHP device has a backup battery in the event of a power
outage. However, a landline phone requiring separate electric power to
operate (e.g., cordless phones) connected to a WHP device will not place
or receive calls (including 911 calls) during a power outage. Corded/cordless
landline home phone equipment is not included. WHP device provides voice
service only. Not compatible with data or messaging services, and other
services including but not limited to home security systems, fax service,
medical alert systems, medical monitoring systems, credit card machines,
IP/PBX Phone systems, or dial-up Internet service. May not be compatible
with your DVR/Satellite systems, please check with your provider. DSL
customers should contact their provider before transferring a phone
number to ensure uninterrupted DSL Internet service. This device is
sold for use on the AT&T wireless network and is not compatible with other
wireless networks, except when used for roaming.
Service provided by AT&T Mobility. © 2013 AT&T Intellectual Property. All
rights reserved. AT&T, the AT&T logo and all other AT&T marks contained
herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated
companies. All other marks contained herein are the property of their
respective owners.
Copyright © 2013 ZTE CORPORATION.
All rights reserved.
No part of this publication may be excerpted, reproduced, translated or
utilized in any form or by any means, electronic or mechanical, including
photocopying and microfilm, without the prior written permission of
ZTE Corporation.
The manual is published by ZTE Corporation. We reserve the right to make
modifications on print errors or update specifications without prior notice.
Version No. : V2.0
Edition Time: May 2013
Manual No. : 081704100208

Welcome to AT&T
Thank you for purchasing an AT&T Wireless Home Phone Base.
To get the most from your new device, check out our interactive
tutorials at att.com/whpsupport.
iWelcome

ii

Contents
Getting Started ............................................................................................................ 1
In the Box.................................................................................................................... 1
Getting to Know Your Device........................................................................... 2
How It Works............................................................................................................ 4
Device Installation ................................................................................................ 4
Voicemail................................................................................................................... 9
Transferring a Phone Number ......................................................................10
Using Your Device......................................................................................................11
Calling..........................................................................................................................11
Helpful Tips ............................................................................................................ 12
Important Information..........................................................................................15
E911 Service.............................................................................................................15
Power Outages ......................................................................................................15
Device Compatibility..........................................................................................15
In-Home Wiring .....................................................................................................15
Frequently Asked Questions ............................................................................ 16
Troubleshooting....................................................................................................... 18
Specifications............................................................................................................23
Safety Instructions .................................................................................................24
Radio Frequency (RF) Energy.......................................................................... 26
FCC Compliance ..................................................................................................... 27
Warranty .......................................................................................................................28
How to Get Warranty Service....................................................................... 30
Other Warranty Programs..............................................................................30
Notes................................................................................................................................31
iiiContents

iv

Getting Started
In the Box
The package should contain the following items:
AT&T Wireless
Home Phone Base
Back-up
Battery
Power Cord
Phone Cable
(Optional)
Also Included
Quick Start User Guide
1Getting Started

Getting to Know Your Device
Power
Voicemail
Battery
Charge
Signal
Strength
On/Off
Telephone
Ports
Service
Port*
Power
Input
Antenna
Back-up Battery
Cover
*Reserved for AT&T technical support.
Service port is designed for diagnostic purposes only and is not intended for
customer use. Never place a USB-based device into the Service port of the
device under any circumstances because doing so may damage the device
and negate its warranty.
2 Getting Started

LED Indicators
The table below describes possible states for each of the
LED indicators.
Key Icon
Name
Status Condition
Power Green Solid On
Off No power
Voicemail Green Blinking New message waiting
Off No message waiting
Battery
Charge
Green Solid High
Green Blinking Battery in use (High)
Yellow Solid Medium
Yellow Blinking Battery in use (Medium)
Red Solid Low
Red Blinking Battery in use (Low)
Off Battery not connected
Signal
Strength
Green Solid Strong
Green Blinking AT&T 3G MicroCell™ Service*
Yellow Solid Moderate
Red Solid No Service
Red Blinking Check SIM
*For MicroCell owners only. MicroCell sold separately.
3Getting Started

How It Works
Wireless Home Phone Base uses the AT&T cellular network to
provide phone service to your corded or cordless home phone(s).
Place it anywhere in your house where you have a wireless signal. It
does not require the use of a home phone wall jack like traditional
home phone service.
Wireless Home Phone Base provides many calling services, such as
voicemail, Caller ID, Call Waiting, Call Forwarding, and 3-way Calling
for your corded or cordless home phone(s). It also includes a
back-up battery in case of a power outage.
Device Installation
Before You Begin
Wireless Home Phone Base works exclusively with the AT&T
cellular network and DOES NOT use your home phone wall jacks.
Your device should
be located:
• Where you have a
strong cellular signal
from a cell tower,
typically near a window
or outside wall. Signal
strength may vary in
different parts of
your home.
• Near an electrical
wall outlet.
Select which phone(s) you will use with the Wireless Home
Phone Base:
• A cordless phone system with multiple handsets should be used
to place phones throughout your home.
• If using an existing phone, unplug it from the wall jack.
4 Getting Started

Install the Back-up Battery
Remove the lid from the battery compartment.
Insert the battery connection cable into the battery port.
Place the back-up battery in the battery slot and replace the
battery cover.
During a power failure, the back-up battery enables voice
calling using a standard corded phone that does not require
external supplied power.
Notes:
• The back-up battery is intended for backup purposes only
and may take approximately five (5) hours to fully charge.
• Charge time may be impacted by environmental factors
and the back-up battery will stop charging when the ambient
temperature is outside of the temperature range allowed for
charging (32 °F - 131 °F).
• Remove the back-up battery if the device will be disconnected
from AC power for 15 days or more to avoid possible damage.
5Getting Started

Turn on Your Device
Plug the power cord into an electrical wall outlet that is not
controlled by a wall switch.
Insert the small end of the power cord into the Power Input
port on the back of your Wireless Home Phone Base.
Press and hold the On/Off button for five (5) seconds until the
signal strength light comes on.
Check the Wireless Signal
Raise antenna to an upright position.
Confirm signal strength light is green for optimal performance.
Yellow indicates a moderate signal and may be sufficient.
Note: If you do not see a green light (strong signal), you may
6 Getting Started
On/Off
Press and hold 5 seconds

Connect the Device to a Phone
1) Unplug your phone
from your home
phone wall jack.
Note: The “Phone 2” port can be used to connect an additional
phone or answering machine. This port uses the same
telephone number as the “Phone 1” port.
7Getting Started
2) Plug your phone into the
“Phone 1” port on the Wireless
Home Phone Base, using
your existing phone cable or
included phone cable.
IMPORTANT: DO NOT plug the Wireless Home
Phone Base into your home phone wall jack.

Place a Test Call
Place a test call from your connected home phone. Make sure
to use 10-digit dialing even for local calls.
For best results, place the cordless phone base at least
12 inches from the Wireless Home Phone Base.
Note: Keep your cordless phone plugged into a power outlet.
Useful Tips
• Voicemail is included with your service. Dial “1” to set up and access.
Be sure to create a password for security and remote access.
If using an answering machine, set it to fewer than five (5) rings.
• Transferring a landline phone number can take five (5) days or
more. Outgoing calls can be made immediately, while incoming
calls will continue through your old service until the transfer
is complete. Check status at www.att.com/port.
• Your AT&T Wireless Home Phone Base does not support
incoming or outgoing fax service.
• Your AT&T Wireless Home Phone Base supports voice only over
the AT&T cellular network.
• Your AT&T Wireless Home Phone Base does not support rotary or
pulse-dialing phones.
Details on using voicemail and transferring a landline phone number
can be found on the following pages.
8 Getting Started

Voicemail
Your Wireless Home Phone Base comes with standard wireless
voicemail. Follow the steps below to setup and use your voicemail.
Setup
Dial 1on any home phone connected to the Wireless Home Phone
Base and wait four (4) seconds to connect to your AT&T wireless
voicemail. Simply follow the voice prompts to complete setup. To
enable remote voicemail retrieval and for added security be sure to
create a password during setup.
Message Waiting
There are two indicators for a new message waiting: 1) the voicemail
icon; and 2) an intermittent dial tone.
The voicemail icon on your Wireless Home Phone Base
flashes when a voicemail message is waiting. You will also hear an
intermittent dial tone on any connected phone handset before
placing a call.
Retrieving Messages
To retrieve voice messages, dial 1on any home phone connected
to the Wireless Home Phone Base and wait four (4) seconds to
connect to your AT&T wireless voicemail box. Simply follow the
voice prompts to listen to and manage your messages. (Alternately,
you may dial your 10-digit home phone number to access your
voicemail box.)
Remote Retrieval
To retrieve voicemail messages from a phone not connected to the
Wireless Home Phone Base, dial the number associated with your
Wireless Home Phone Base service. When voicemail picks up, press
*. You will then be prompted to enter your password. Simply follow
the prompts to listen to and manage your voicemail messages.
9Getting Started

Transferring a Phone Number
Transferring a landline phone number to your Wireless Home
Phone Base can take five (5) days or more. Outgoing calls can
be made immediately using your Wireless Home Phone Base,
however incoming calls will continue through your old service until
the transfer is complete. It is recommended that a phone be kept
connected to your existing home wiring or prior service to continue
to receive incoming calls until the transfer is complete. To check
the status of your transfer, visit www.att.com/port.
10 Getting Started

Using Your Device
Calling
Making Calls
Using a phone connected to your Wireless Home Phone Base, place
and receive calls as you normally would. The Wireless Home Phone
Base supports both cordless and corded phone dialing methods.
Note: You will need to dial 10 digits even for local numbers.
Three-Way Calling
While on an existing call, press the Flash (or Talk) key on your
phone to put the first party on hold. When you hear a dial tone, dial
the second parties’ number (wait up to four [4] seconds). When
the second party answers, press the Flash (or Talk) key again to
complete the three-way connection. If the second party does not
answer, press the Flash (or Talk) key to end the connection and
return to the first party.
Note: If your phone does not have a Flash (or Talk) key, use the
off-hook mechanism supported by your phone instead .
Call Waiting
You will hear two tones if someone calls while you are already on
a call.
To hold the current call and accept the waiting call, press the Flash
(or Talk) key. You can press the Flash (or Talk) key anytime to switch
back and forth between calls.
To clear the current call and accept the waiting call, enter 1and
press the Flash (or Talk) key.
To reject (User Busy) the waiting call, enter 0and press the Flash
(or Talk) key.
Notes:
• Your Wireless Home Phone Base comes with standard three-
way calling and call waiting. Operation of these features will vary
depending on your home phone equipment.
• If your phone does not have a Flash (or Talk) key, then use the
off-hook mechanism supported by your phone.
11Using Your Device

Call Forwarding
To forward all calls, dial:
1) *21*
2) The 10-digit number to which you wish to forward your calls
3) # key
(Example: *21*1234567890# forwards your calls to the phone
number 123-456-7890)
Please wait at least three (3) seconds and you hear a confirmation
tone for the forwarding to complete before hanging up.
To un-forward calls, dial #21#, please wait at least three (3)
seconds and you hear a confirmation tone for the un-forwarding
to complete before hanging up.
Note: Applicable wireless minute plan rates apply to forwarded calls.
Helpful Tips
Home Answering Machines
If you choose not to use the voicemail provided by your Wireless
Home Phone Base, you can use your home answering machine
by plugging it into the “Phone 2” port on the back of your Wireless
Home Phone Base.
Then, set your answering machine to pick up calls in fewer rings
than the voicemail service, which is set to five (5) rings as a default.
12 Using Your Device

Adjusting Volume
Use your home phone’s volume adjustment if available. Alternately,
the volume of the Wireless Home Phone Base can be adjusted if
necessary. While on a call, press ** or ## to enter Volume Setting
Mode. Press *to decrease volume. Press #to increase volume.
To exit Volume Setting Mode press any other key or wait five (5)
seconds.
Notes:
• Four volume levels are available (level 1 to level 4); the default
setting is the highest at level 4.
• Your home phone(s) may have a separate volume level setting
function that is independent of the Wireless Home Phone Base.
Powering On/Off
The On/Off button is used to turn your Wireless Home Phone Base
on or off . When powered off, the Wireless Home Phone Base will no
longer send or receive calls, but it will continue to charge the back-up
battery if still connected to the wall outlet.
To turn the Wireless Home Phone Base on, press and hold the
On/Off button for five (5) seconds until the signal strength light
turns on. To turn it off, press and hold the On/Off button for five
(5) seconds and wait a moment for the Battery and Signal Strength
indicator lights to turn off (Power light remains on when connected
to an AC power source).
AT&T 3G MicroCell™
Wireless Home Phone Base can be used with the AT&T 3G MicroCell
when it’s within range of the MicroCell signal and the phone number
associated with the Wireless Home Phone Base has been added to
the MicroCell’s approved user list. To update your approved user
list, visit att.com/3GMicroCell and click “Manage Settings.”
The signal strength indicator on your Wireless Home Phone Base
will flash green when connected to the MicroCell.
13Using Your Device

TTY Support
TTY (Text Telephony) and TDD (Telecommunications Device
for the Deaf) are supported by the Wireless Home Phone Base. In
order to use the TTY network, you must have a TTY-compatible
phone and be in TTY mode. Note that most digital wireless devices
are TTY-compatible.
Dial *983*889*n# to set the TTY mode.
• n = 0: TTY off mode. The standard voice speaking mode and
listening mode. This is the default setting.
• n = 1: TTY full mode. Transmit and receive the TTY characters.
• n = 2: VCO mode. Receive TTY characters but transmit by
speaking into the speaker.
• n = 3: HCO mode. Transmit TTY characters but receive by
listening to the receiver.
14 Using Your Device