AT&T U-verse TV User manual

AT&T U-verse®Wi-Fi
Gateway Replacement
self-
installation
guide
For use with
High Speed
Internet and TV Begin anytime! You don’t need to wait until the
Service Activation Date listed on your packing slip.
Get started Total approximate installation time: 35 minutes
These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
Power Cord
PCd
(UV NVG589 to NVG589 (like for like)
without Voice swap guide)
11/14 ATT130950864-3

1Set up Approximate time: 10 minutes
Please note that your U-verse TV and internet services will not operate during this process.
This includes recording TV shows.
A·Unplug the power cord from your existing Wi-Fi
Gateway
·Set your old power cord aside
·Power down all U-verse TV receivers by unplugging
them from the electrical outlets
Existing Wi-Fi Gateway
Electrical
outlet
Power Cord
E
l
ectric
tl t
Po
w
e
r
Co
r
d
B·Stand the new Wi-Fi Gateway next to the
existing Wi-Fi Gateway
·Remove connections from the existing Wi-Fi
Gateway one at a time and connect them to
the new Wi-Fi Gateway
Green Data Port
New Wi-Fi GatewayExisting Wi-Fi Gateway
Yellow Ethernet Ports
ONT Port
Green Data Port
Ye
ll
ow
E
t
h
ernet Port
s
ONT Port
C·If you have a cable connected to the Coax port of
the existing Wi-Fi Gateway, disconnect the cable
and connect it to the new Wi-Fi Gateway as tightly
as possible
New Wi-Fi GatewayExisting Wi-Fi Gateway
Coax Port
Coa
x P
o
rt
D·Remove the sticker covering the Power port of your
new Wi-Fi Gateway
·Using your new power cord, plug your new Wi-Fi
Gateway into an electrical outlet
. You should see a green
light on the power cord indicating that there is power
New Wi-Fi Gateway
Electrical
outlet
El
ectric
tl
t
2Power up Approximate time: 1-15 minutes
AYour Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn
red and the Power light will turn solid green.
Wait up to 15 minutes for the Service indicator light to turn solid green.
During this time (up to 15 minutes), do not unplug the power cord or the green
data cable, as this can permanently damage the Wi-Fi Gateway and significantly
delay your service activation.
If the Service light does not turn solid green or continues to blink after 15 minutes,
see the Need more help? section on the back of this guide.
BFor U-verse TV, restart your TV receivers after the Service light is solid green.
Go to each TV and hold down the Power button on the U-verse receiver and
DVR for ten seconds.
NOTE: Live TV may take a few minutes to display. If TV does not respond refer to
Need More Help? on the back of this guide.
New Wi-Fi Gateway indicator
lights on front panel. Lights
may vary with setup.
3Go Wi-Fi Approximate time: 10 minutes
New! Transfer Wi-Fi Settings (Network Name and Password) from existing Wi-Fi Gateway to your new
Wi-Fi Gateway so that all your Wi-Fi connected laptops, tablets, and other devices still work.
A. Select only one option to begin the Wi-Fi Setup
Connect using PC
(recommended)
·Connect laptop or PC
with an Ethernet Cable
·Continue to B
Connect using Tablet
·Establish a temporary connection
using new Wi-Fi settings located on
yellow sticker on new Wi-Fi Gateway
·Select your Wi-Fi network (SSID)
·Enter Wi-Fi Password
(Wireless Network Key)
·Continue to B
or Connect using Smartphone
·Mobile internet access required
·Continue to B
or
·Open a browser and go to http://ufix.att.com/restore
·Log into your U-verse account with your Member ID (primary AT&T email address) and Password
·Follow the on-screen instructions to transfer the existing Wi-Fi settings
B.
Once Complete:
·Record existing Network Name and Wi-Fi Password on separate
yellow sticker from kit
·Place new yellow sticker over your new Wi-Fi Gateway’s
yellow sticker
Existing Wi-Fi Settings did not transfer:
·Use settings from new Wi-Fi Gateway’s yellow sticker
·Open your device’s Wi-Fi connection settings and select your Wi-Fi Network Name
·Enter Wi-Fi Password to connect to your network
·Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices
NOTE: Any custom settings made for security cameras or game consoles, etc.,
on your original Wi-Fi Gateway will also need to be made to your new Wi-Fi Gateway.
Questions? Visit att.com/uversesupport

4Easy Return
(Refer to return instructions in your kit)
Take original gateway and power cord to
nearest The UPS Store (Bring your AT&T
Account number located on your packing slip).
A. B. UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost to you.
Please do not return other devices (e.g. backup battery, etc.)
NOTE: Do not return the Wireless Access Point if you are retaining one or more wireless TV receivers.
Need more help?
No TV or Internet service:
Check your connections: Cables usually make an audible click when secure.
Check Power: Power light on the Wi-Fi Gateway and the LED light on the power unit should
be green; if not, try another electrical outlet
Green
Light
G
reen
L
ig
ht
Check Service light on front of the Wi-Fi Gateway: If after 15 minutes, the light is red or
off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds.
Reset
button
TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway.
If so, hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes.
Power
button
Wi-Fi Gateway power light is amber: Don’t worry. This is a normal part of the power up sequence.
No dial tone: Make sure you have a working phone jack and your phone cable is plugged into the Phone Line port on
the Wi-Fi Gateway.
Additional assistance: call 800.288.2020 and ask for “U-verse technical support”
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
• For U-verse support, including live chat,
go to att.com/uversesupport
• Visit att.com/userguides to find this guide
NVG589 to NVG589 without Voice.
Accessibility Support:
• Alternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(
ATT130950864-3 )
• Equipment:
- Voice Calls: 877.902.6350
- TTY Calls: 800.772.2889
• Repair Center:
- Voice Calls: 800.246.8464
- TTY Calls: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en español. También pueden
ver la siguiente guía:
ATT130950864-3 (NVG589 to NVG589 without Voice) para más detalles.
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