AT&T 1040 User manual

Quick reference guide
1040
4-Line small business
system with speakerphone

1
This quick reference guide provides basic instructions. For additional
installation options and complete instructions that enable you to use all
features of this phone, refer to your AT&T 1040 4-Line small business system
with speakerphone user’s manual and installation guide.
STOP All DSL lines must have either filters or splitters. See the installation
guide for more information.

2
Telephone overview
NOTE: For more information, please refer to the user’s manual.
LINE BUTTONS, 1-4
Press to make or answer a call on the desired line.
While on a call, press to release the call privacy feature.
TRANSFER
Press to transfer an
outside call to an-
other 1040, 1070,
or 1080 extension
telephone.
FLASH
During a call, press to receive an
incoming call if you subscribe to
call waiting service.
(AUTO) REDIAL
Press to view the
redial stack.
Press again to quit.
DO NOT DISTURB
Press twice to turn
on the Do Not
Disturb feature.
Press again to
resume normal use.
HEADSET JACK
(Beneath the small
rubber flap) for
2.5mm headset

3
NOTE: For more information, please refer to the user’s manual.
One-touch keys
Press to make an in-
tercom call or a one-
touch outside call.
VOLUME
While the telephone
is not in use, press
to adjust the ringer
volume.
During a call, press
to adjust the listening
volume.
HEADSET
Press to turn on the
headset.
MUTE
Press so that the
other party cannot
hear you.
Press again to resume
the conversation.
LOWER
Press to dial a tele-
phone number stored
in the lower location of
a one-touch key.
INTERCOM
Press to intercom or
page another exten-
sion.
CONFERENCE
Press to create a
three-way conversa-
tion.
SPEAKER
Press to turn on the
speakerphone. Press
again to turn off.
Press to scroll up, down,
left or right while in
the menu.
ENTER
Press until you see the
main menu. Once in the
menu, press to select
an item or save an entry
or setting.
Press and hold to exit
the menu.
HOLD
Press to place an out-
side call on hold.
Navigation keys
Telephone overview

4
Display screen messages
AC FAIL There is no AC power to the set. If a good
battery is installed, basic phone operation (such
as making and answering calls on the handset)
is supported. Speakerphone, headset and call
privacy are not supported. The handset volume
will be at the minimum level and only the
two lowest levels of the ringer volume will be
available.
DND The Do Not Disturb mode is on.
DTAD: XX/YY Flashes when the mailboxes of the DTAD
mailbox 1080 telephone are full or when the
auto attendant of the DTAD mailbox 1080
telephone is off. (XX is the total number of new
system extension messages recorded for this
1040 telephone. YY is the total number of all
system extension messages recorded for this
1040 telephone.)
(EMPTY) The one-touch location is empty.
EXT XX RING There is an incoming Centrex call.
INITIALIZING. . The telephone is warming up after having its
power connected.
INTERCOM FROM XX The telephone is receiving a call from extension
XX (XX is the extension number).
(LIST EMPTY) The redial memory is empty.
LOW BATT There is no spare battery in the telephone or the
battery power is low.
LOWER The [LOWER] key is pressed to access and dial
the number stored in the lower section of a one-
touch key.
PAGE FROM XX The telephone is on a single page call with
another system telephone XX (XX is the
extension number).
PAGE ALL FROM XX
[ENTER]: ANSWER
The telephone is on a system-wide page call
with another system telephone XX (XX is the
extension number).
SAVED ! The entry was successfully saved to one-touch
location.
TRANSFER FROM XX There is an incoming call transferred from
another system telephone XX (XX is the
extension number) or from the auto attendant
system.

5
Indicator lights & tones
DO NOT DISTURB
On when the Do Not Disturb function is on.•
(AUTO) REDIAL
When auto-redial is active:
Flashes when the telephone is dialing the
desired number.
On between dialing attempts.
•
•
Indicator lights
Continued on next page
LINE
Green:
On when the line is in use.
Flashes slowly when the line is on hold.
Flashes quickly when there is an incoming
transferred call on the line, when there is an
incoming call, or when there is an incoming
auto-attendant transferred call on the line.
Red:
On when another telephone in the system is
using the line.
Flashes slowly when the line is on hold by
another telephone in the system.
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•
•

6
Indicator lights & tones
Continued from previous page
Alert tones
Confirmation tone Programming command completed successfully.
Confirmation tone
every 30 seconds
The hold reminder feature is on and there is a line
on hold.
A triple-beep During volume adjustment, the volume level has
reached the maximum or minimum.
NEW MSG
Flashes when there are new system extension
messages. The screen will display ”DTAD: XX/YY”,
with “XX” representing a number greater than
zero.
INTERCOM
On when the telephone is on an intercom call or
a paged call.
On when the system is busy and the intercom is
unavailable.
Flashes when there is an incoming intercom call.
HEADSET
On when the headset is in use.
Flashes when there is an auto-redial call with the
headset.
MUTE
On when the microphone is muted.
SPEAKER
On when the speakerphone is in use.
Flashes when there is an auto-redial call on the
speakerphone.
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7
NOTE:
If SPEAKERPHONE
is selected in the
AUTOMATIC MODE
menu, pressing any
line key selects the
line and turns on
the speakerphone. If
HEADSET is selected in
the AUTOMATIC MODE
menu and a headset is
connected, pressing any
LINE key selects the
line and turns on the
headset.
Making and answering calls
This phone comes programmed to use line 1
(default prime line) for calls when you do not
press a line button. To change the prime line, see
the PRIME LINE section of your installation guide.
When you answer a call, the phone automatically
selects the ringing line.
This phone automatically makes and answers
calls in the mode (speakerphone or headset) you
programmed (see the AUTOMATIC MODE section
of your installation guide). Follow the directions
below to manually choose a mode. If the phone
is in use on one line, any other calls made or
answered use the same mode already in use.
To make a call:
Lift the handset or press [SPEAKER] or
[HEADSET].
Dial a number.
Dial a phone number using the dial pad.
Dial the last number dialed from this
extension by pressing [(AUTO) REDIAL].
To answer a call, lift the handset or press
[SPEAKER]or [HEADSET].
To hang up if the handset is not already on the
telephone base, place the handset on the base.
If you were using the speakerphone, press
[SPEAKER]. If you were using the headset,
press [HEADSET].
To override the automatic line selection, press
the LINE button for the line you wish to select,
then lift the handset or press [SPEAKER]or
[HEADSET].
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2.
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–
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•

8
Call transfer
Blind transfer
Use this feature to make a blind transfer. While on
a call:
Press [TRANSFER]. The outside call is
automatically put on hold. TRANSFER LINE#Y
TO (with Y being the line in use) appears on the
third line of the display.
Press the one-touch button for the destination
extension.
-OR-
Dial the destination extension number to which
you are transferring the call. The extension
number appears on the fourth line of the
display.
Hang up.
Your phone reminds you with a double-beep every
30 seconds when a transferred call has not been
answered.
Transfer a call and speak to the receiving party
Use this feature to transfer a call and speak to the
receiving party. While on a call:
Press [INTERCOM]. The outside call is
automatically put on hold and INTERCOM TO
displays and the called extension number.
Press the one-touch button for the extension to
which you’re transferring the call.
-OR-
Dial the extension number to which you are
transferring the call. The extension number
appears on the third line of the display.
When the other party answers by pressing
[INTERCOM],you can announce the call.
Press [TRANSFER].
Hang up.
Answer a transferred call
When you hear a long transfer ring, pick up the
handset or press the LINE button of the call to
use the speakerphone or headset.
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5.
10:01AM 11/23
00:30
10:01AM 11/23
EXT 11
INTERCOM TO
PAGE
10:01AM 11/23
EXT 11
INTERCOM TO 12
10:01AM 11/23
EXT 11
TRANSFER LINE #1
TO 12
10:01AM 11/23
EXT 12
TRANSFER FROM 11
10:01AM 11/23
00:30
10:01AM 11/23
00:30
TRANSFER LINE#1
TO
10:01AM 11/23
EXT 11
TRANSFER LINE #1
TO 12
NOTE: If you do not
dial an extension within
10 seconds, the transfer
automatically cancels.
The call is still on hold.
Press the corresponding
LINE key to resume the
call.

9
Conference calls
Use this feature to set up a three-party call by
using two lines at the same time. You can also
join an intercom call with a call on an outside
line. The outside line call must be established first,
because an intercom call cannot be put on hold.
Make or answer an outside call.
Press and release [HOLD].
Call someone on another line, or intercom
someone.
When this call is answered, press
[CONFERENCE]. The three-party conference
begins immediately.
To talk privately with one party (two-line
conference only):
Press [HOLD] to place both lines on hold.
Press a [LINE] button to talk privately with the
person on that line.
Press [CONFERENCE] to resume the
conference call.
To drop one line:
Press the [LINE] button for the party you want to
keep. The other line is dropped.
To drop an extension:
Press the [LINE] button twice. The other system
extension hangs up.
To end a two-line conference call, hang up. All
parties disconnect.
To end a two-extension conference call, hang up
on both system extensions. All parties disconnect.
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NOTES:
Occasionally, the
far-end parties on a
conference call might
not hear one another.
If you are
experiencing
difficulty in using the
conference features
on this phone, please
consider using
AT&T’s complete line
of teleconference
services to find a
solution that best
meets your needs.
AT&T TeleConference
Services reduces
travel time and
expense while
increasing
productivity wherever
people are located,
enabling you to host
truly virtual meetings
and share important
information in real
time. To sign up for
AT&T TeleConference
Services, go to:
www.att.com/
orderconference
for details.
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10
Intercom
Use this feature to make calls between system
phones. An intercom call rings at the extension
called with a repeating double-ring pattern.
Make an intercom call with the handset
If the one-touch preference is set to
INTERCOM, skip to step 2.
-OR-
If the one-touch preference is set to
TELEPHONE, press [INTERCOM].
Press the one-touch button for the called
party, then lift the handset. The screen displays
INTERCOM TO and the destination extension
number.
Make an intercom call with the speakerphone
or headset
Use this feature to make an intercom call. With
the handset in the telephone base:
If the one-touch preference is set to
INTERCOM, skip to step 2.
-OR-
If the one-touch preference is set to
TELEPHONE, press [INTERCOM]. The phone
automatically turns on the intercom call in
the mode (headset or speakerphone) you
programmed (see the AUTOMATIC MODE
section of your installation guide).
Press the one-touch button.The screen
displays INTERCOM TO XX and the destination
extension number.
If the extension is idle or set to Do Not Disturb,
you hear long beeps. If the other extension is
busy, you hear a busy signal.
NOTE: The intercom call automatically cancels
if you do not press a one-touch button within 10
seconds.
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2.
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2.
10:01AM 11/23
EXT 11
INTERCOM TO
PAGE
10:01AM 11/23
EXT 11
INTERCOM TO 12
10:01AM 11/23
EXT 11
INTERCOM TO
PAGE
10:01AM 11/23
EXT 11
INTERCOM TO 12

11
Intercom
Answer an intercom call
Use this feature to answer an intercom call. When
you receive an intercom call, you hear a repeating
double-ring pattern and your screen displays
INTERCOM FROM with the extension number of
the caller. Answer the intercom call by lifting the
handset, or by pressing [INTERCOM],
[SPEAKER] or [HEADSET] to take the call
hands-free.
NOTE: If you press [INTERCOM] to answer
the call, the phone uses the mode (speakerphone
or headset) you programmed as the automatic
mode (see AUTOMATIC MODE of your installation
guide).
End an intercom or page call
Use this feature to end the intercom or page call.
Press [INTERCOM].
-OR-
Hang up or press [SPEAKER] or [HEADSET]
again.
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•
10:01AM 11/23
EXT 12
INTERCOM FROM 11

12
One-touch overview
This telephone has 32 one-touch locations (speed
dial locations) where you can store the phone
numbers you wish to dial using fewer keys than
usual. You can store up to 24 digits in each
location. The steps used to dial numbers stored
in one-touch locations vary according to how you
programmed the one-touch preference. See the
PREFERENCE section and the To dial a one-touch
number section of your user’s manual for more
details.
You can access the first 16 locations using only
the one-touch buttons. To access the remaining 16
locations, press [LOWER] and then the one-touch
button for the desired location.
You might wish to write the names or telephone
numbers of the one-touch entries on the directory
card, using the light gray spaces for the first 16
locations and the dark gray spaces for the second
16 locations.
NOTE: Also use the
one-touch buttons to
place intercom calls.
See the Intercom
operation section of
your user’s manual for
details.
one-touch buttons
16 one-touch locations
(all light gray spaces)
16 lower one-touch
locations
(all dark gray spaces)

13
PROGRAM
(ENTER NUMBER)
PAUSE
One-touch storage
For more information about using the display
screen menus, see the Menu operation section of
your installation guide.
Use the following steps to program the one-touch
keys.
Press [ENTER]. The screen displays ONE TOUCH.
Press [ENTER].
Press [ ] or [ ] repeatedly until you see
PROGRAM.
Press [ENTER]. The screen includes (ENTER
NUMBER).
Use the dial pad to enter up to 24 digits.
-OR-
To copy the most recently dialed number
from redial, press [(AUTO) REDIAL]. Only the
last number dialed from this extension can
be copied to a one-touch location. The other
numbers on the redial list cannot be copied
to a one-touch location.
To erase the last digit, press [ ] to scroll to
DELETE CHAR, then press [ENTER].
To cancel programming, scroll to CANCEL
and then press [ENTER].
Press the desired one-touch key to store the
telephone number in the normal location.
-OR-
Press [LOWER],then the desired one-touch
key to store the telephone number in the lower
location.
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14
To dial a one-touch number
For more information about using the display
screen menus, see the Menu operation section of
your installation guide.
Use this feature to dial a one-touch number. The
one-touch preference is preset to INTERCOM.
NOTE: To change one-touch preference, see
PREFERENCE section of your installation guide.
If one-touch preference is set to INTERCOM:
Lift the handset.
-OR-
Press [SPEAKER].
-OR-
Press [HEADSET] and listen for the dial tone.
Press the one-touch button.
-OR-
Press [LOWER], then press the one-touch
button for the number you want to call. The
screen displays the number as it is dialed.
If one-touch preference is set to TELEPHONE,
you do not need to go off hook and listen for a
dial tone before dialing a one-touch number. You
can simply:
Press the one-touch button.
-OR-
Press [LOWER], then press the one-touch
button for the desired number to call.
The screen displays the number as it is
dialed using the speakerphone or headset
as programmed for automatic mode. (See
AUTOMATIC MODE section of your installation
guide.)
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15
Setting up the auto attendant and message recording
If your system has one or more 1080 extensions, these 1080 telephones
may be set up to record messages directed to your system extension in your
system.
Messages
System extension messages are the messages recorded on a 1080 extension
for individual 1070 and 1040 telephones (see the Forwarding to DTAD
mailbox section of your user’s manual.)
Play these messages from your extension.
Press [INTERCOM].
Dial [0].
Enter the three-digit remote access code (ask the person who set up your
system for this.)
To play all messages, dial [1], [*].
-OR-
To play new messages, dial [1].
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Printed in China. Issue 5AT&T 09/09.
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