Atel V810VD User manual

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
1
V810VD by ATEL User Guide
4G LTE Cat-4 Fixed Wireless Access
Router + POTS Replacement
Model
LTE Bands
V810VD
B2/4/5/12/13/14/66/71
User Guide in Spanish available on the ATEL product page at www.ATEL-USA.com.
Guía del usario en español disponible en la página del producto ATEL en www.ATEL-USA.com.
Models Covered:

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
2
Contents
1. Overview ...............................................................................................................................................4
LTE Network B ands per Mod el ......................................................................................................4
System Requirements.......................................................................................................................4
Components and Indicators............................................................................................................4
Power Management..........................................................................................................................5
2. Getting Started .....................................................................................................................................6
Install SIM Card ..................................................................................................................................6
Install the Batteries............................................................................................................................6
Backup Battery Tips..........................................................................................................................7
Installing the Optional Antennas (May be Sold Separately) ...................................................8
Turning your V810 On/Off ................................................................................................................8
Connect your Telephone to the V810 ..........................................................................................9
Connect your Computer to the V810 ...........................................................................................9
3. Using Your V810 for Voice Functions ............................................................................................. 10
Making Calls......................................................................................................................................10
Receiving Calls ................................................................................................................................. 10
Call Waiting......................................................................................................................................... 11
Missed Calls ....................................................................................................................................... 11
Using Voice Mail ............................................................................................................................... 11
Using a Text Telephone.................................................................................................................. 12
Connecting to your V810 Hotspot Wi-Fi .................................................................................... 13
4. Accessing Your V810 Direct Connect (WebGUI) Device Management Portal ........................ 14
Direct Connect Portal Home Page.............................................................................................. 15
Connected Devices......................................................................................................................... 16
Data Usage........................................................................................................................................ 17
Messages........................................................................................................................................... 17
Settings............................................................................................................................................... 18
Wi-Fi Settings ........................................................................................................................... 18
LAN Settings............................................................................................................................. 19
Device Settings........................................................................................................................ 21
Advanced..........................................................................................................................................22
Mobile Network ...................................................................................................................... 23
Firewall Settings ..................................................................................................................... 24
VPN............................................................................................................................................ 30
Content Control............................................................................................................................... 30
About .................................................................................................................................................30
Logs ............................................................................................................................................ 31
Backup and Restore............................................................................................................... 31
Remote Update ...................................................................................................................... 33
5. ATRACS Cloud Remote Management .......................................................................................... 33
6. Troubleshooting ................................................................................................................................ 34
Common Problems, FAQ’s and Solutions ................................................................................ 34

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
3
7. Regulatory Statements .................................................................................................................... 39
8. Safety Hazards ................................................................................................................................40
Limited Warranty:...................................................................................................................................... 41

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
4
1. Overview
LTE Network Bands per Model
Model
LTE Bands
V810VD
B2/4/5/12/13/14/66/71
Note: Your device model number can be found on the device label.
System Requirements
The V810 provides voice and data service. You can connect your V810 to a telephone
(corded or cordless) for voice services and connect to the internet using the V810 Hotspot
Wi-Fi function or Ethernet port connection. You must subscribe to an eligible service plan
with a wireless operator to use the V810 voice and data functions.
Components and Indicators
!
1. LCD Display
Displays different menus of V810 information, such as, Home, IMEI, Hotspot login
information, and Online Portal login information.

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
5
2. Power Button
Power the V810 on/off by pressing and holding this button (note that a long press is required
to boot up the device). You can also short press this button to wake up the screen and check
device information.
3. Battery Port
This battery port is used to connect to the battery holder (3x AA batteries) or a Ni-MH
rechargeable battery pack (may be sold separately).
4. Reset Button
Use a pin to press and hold this button for factory reset.
5. SIM Card Slot
Insert your 4FF SIM card into this spring-loaded SIM card slot. To rem o ve a SIM, press the
edge of the SIM inward and the SIM will pop outward from the SIM slot.
6. Type C Port
Insert your USB cable to this USB-C port and plug the other end into a wall adapter for
external power.
7. Phone Port (RJ11)
Yo u r V 8 1 0 h a s 2 p h o n e p o r t s . Insert a telephone cord into one of these ports and plug the
other end into your telephone base for voice usage.
8. Ethernet Port (RJ45)
Insert an ethernet cable to this port and plug the other end to your computer for internet
access.
9. Antenna Connector
Install an optional antenna (may be sold separately) to increase signal strength.
Power Management
Yo u r V8 1 0 c o m e s w i t h b o t h a n AC w a l l a d a p t e r a n d t h r e e A A b a t t e r i e s . An optional NiMH
rechargeable battery pack can be purchased separately through ATEL USA. For more
information, visit www.ATEL-USA.com.
During a power outage, or if the wall charger is unplugged, the V810 continues to run off
the batteries to support Voice and Ethernet functions. Note that the Hotspot Wi-Fi function
will not be available in AA battery-only mode.
During a power outage, only corded phones that do not require electric power can be
used to make or receive calls (including calls to 911).

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
6
Refer to the table below for the V810 functions supported in different power modes.
2. Getting Started
Install SIM Card
1. Remove the V810 back cover.
2. Carefully lift the battery holder from the side.
3. Install the SIM card into the spring-loaded SIM slot as the image shows. To remove
a SIM, press the edge of the SIM inward and the SIM will pop outward from the
SIM slot.
Install the Batteries
1. Remove the battery cover.
2. Properly align and install 3 AA batteries into the battery holder.

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
7
3. Insert the battery connection cable into the battery port then align the battery holder
to the correct position.
4. Put the battery cover back in place as shown in the image.
Note: A NiMH rechargeable battery pack (may be sold separately) can be installed in place
of AA batteries). You will need to disconnect the AA battery holder from the battery port
and insert the NiMH battery pack back into the battery port.
Note: Wi-Fi Hotspot function is only supported when your V810 is connected and plugged
to a wall adapter.
Backup Battery Tips
Battery usage and standby time depends on the network, signal strength, temperature,
features, battery age and accessories you use. Generally, talk usage time (without data) on
backup AA batteries is approximately 2 hours, and standby time is up to 27 hours (varies by
conditions). Talk and data usage time on backup Ni-MH batteries is approximately 2.5 hours
and standby time is up to 6 hours. If the power save mode is on, talk without data usage
time on backup Ni-MH batteries is approximately 3.5 hours and standby time is up to 27
hours.
In battery-only mode, you can check the battery level by pressing the Power Key. The battery
level will be in the upper right corner of the screen.
Do not use sharp objects or excessive force or remove the battery, as this may damage the
V810 and the batteries and will void any warranties.
Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
8
Installing the Optional Antennas (May be Sold Separately)
To inc r e a se si g n al str e n g th, y o u c an ins t a l l an op t i o nal a n t e nna .
1. Align the antenna with the antenna port and screw securely into place in a
clockwise direction.
2. Before continuing use, restart the V810 after the antenna has been installed or
removed.
Using optional accessories (antenna and battery pack) by ATEL is recommended,
more information available at ATEL website, https://www.atel-usa.com/.
Turning your V810 On/Off
1. Connect your V810 to a wall adapter with a USB-C cable and plug the wall adapter to
the wall outlet. The V810 will power on automatically.
2. When the V810 is on battery only, turn your V810 on by pressing and holding the
Power Button.
3. When the V810 is on battery only, turn it off by pressing and holding the Power Button
until you see the display screen turn off.
4. When the V810 is powered by the wall adapter, press and hold the Power Button to
reboot the device.
WARNING! Please only use an approved USB adapter for the V810. The use of other
incompatible adapters may cause damage to your device and void the warranty.

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
9
V810 LCD Display
On your V810 LCD Display, you may see one or more of the following icons:
Connect your Telephone to the V810
The V810 provides two telephone ports (RJ11). The ports use the same telephone number.
Plug the telephone cord into one of the telephone ports on the back of the V810. The other
end of the cord must remain plugged into the back of your home telephone base unit.
Note: The telephone and telephone cord are not included.
Connect your Computer to the V810
The V810 provides 1 Ethernet port (RJ45). For internet access, plug an ethernet cable to the
Ethernet port of your V810 and connect it to the Ethernet port of your computer. Yo u c a n
connect your PC to the V810 using Wi-Fi for wireless connection.

ATEL V810 Series Voice + Data User Manual
V6.2, July 19, 2023
10
3. Using Your V810 for Voice Functions
Making Calls
Before making a call, make sure the signal strength on the LCD is good enough. If no
signal bars are lit, move the V810 to a location that can receive a signal.
Place a call by entering the desired phone number. In most areas, you will need to include
the three-digit area code, even when dialing a local number. When your call is complete,
simply hang up the phone.
Note: You must have an active voice plan with your service provider to utilize the calling
functions of the V810.
Receiving Calls
When an incoming call is received, the screen will light up and the incoming call’s phone
number will display on the display screen (if available).
Simply answer the connected telephone as you normally would.