Atel AXIS V810A User manual

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
1
V810A and V810AD by ATEL
User Guide
4G LTE Cat-4 Fixed Wireless Access Router
Model
LTE B an ds
V810A
B2/4/5/12/13/14/66/71
V810AD
B2/4/5/12/13/14/66/71
User Guide in Spanish available on the ATEL product page at www.ATEL-USA.com.
Guía del usario en español disponible en la página del producto ATEL en www.ATEL-USA.com.
Models Covered:

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
2
Contents
1. Overview ...............................................................................................................................................3
LTE Netwo rk Band s per Mod el ......................................................................................................3
System Requirements.......................................................................................................................3
Components and Indicators............................................................................................................3
Power Management..........................................................................................................................4
2. Getting Started .....................................................................................................................................5
Install SIM Card ..................................................................................................................................5
Install the NiMH Battery Pack.........................................................................................................5
Backup Battery Tips..........................................................................................................................6
Installing the Optional Antennas (May be Sold Separately) ...................................................6
Turning your V810 On/Off ................................................................................................................7
Connect your Computer to the V810 ...........................................................................................8
Connecting to your V810 Hotspot Wi-Fi ......................................................................................8
3. Accessing Your V810 Direct Connect (WebGUI) Device Management Portal ..........................9
Direct Connect (WebGUI) Portal Home Page........................................................................... 10
Connected Devices.......................................................................................................................... 11
Data Usage........................................................................................................................................ 12
Messages........................................................................................................................................... 12
Settings............................................................................................................................................... 13
Wi-Fi Settings ........................................................................................................................... 13
LAN Settings............................................................................................................................. 14
Device Settings........................................................................................................................ 16
Advanced........................................................................................................................................... 17
Mobile Network ....................................................................................................................... 18
Firewall Settings ...................................................................................................................... 19
VPN............................................................................................................................................25
Content Control............................................................................................................................... 25
About .................................................................................................................................................26
Logs ...........................................................................................................................................26
Backup and Restore.............................................................................................................. 27
Remote Update ...................................................................................................................... 28
4. ATRACS Cloud Remote Management ..........................................................................................29
5. Troubleshooting ................................................................................................................................ 29
7. Regulatory Statements .................................................................................................................... 33
8. Safety Hazards ................................................................................................................................ 34
Limited Warranty:..................................................................................................................................... 35

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
3
1. Overview
LTE Network Bands per Model
Model
LTE B an ds
V810A
B2/4/5/12/13/14/66/71
V810AD
B2/4/5/12/13/14/66/71
Note: Your device model number can be found on the device label.
System Requirements
The V810A/V810AD provides data service. Connect to the internet using the
V810A/V810AD Hotspot Wi-Fi function or Ethernet port connection. You must subscribe to
an eligible service plan with a wireless operator to use the V810A/V810AD data functions.
Components and Indicators
!

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
4
1. LCD Display
Displays various menus with V810A/V810AD information such as Home, IMEI, Wi-Fi login
information (SSID and password), and Online Portal login information.
2. Power Button
Power the V810A/V810AD on/off by pressing and holding this button (note that a long press
will boot up the device). You can also short press this button to wake up the display screen
and check device information.
3. Battery Port
This battery port is used to connect to the Ni-MH rechargeable battery pack (battery pack
may be sold separately).
4. Reset Button
Use a pin to press and hold this button for factory reset.
5. SIM Card Slot
Insert your 4FF SIM card into this spring-loaded SIM card slot. To rem o ve a SIM, press the
edge of the SIM inward and the SIM will pop outward from the slot.
6. Type C Port
Insert your USB cable to this USB-C port and plug the other end into a wall adapter for
external power.
7. Ethernet Port (RJ45)
Insert an ethernet cable to this Port and plug the other end to your computer for internet
access.
8. Antenna Connector
Install an optional antenna (may be sold separately) here to increase signal strength.
Power Management
Yo u r V810A/V810AD comes with an AC wall adapter (a Ni-MH rechargeable battery pack is
optional and can be purchased separately through ATEL USA, if it is not included with your
device). For more information, visit www.ATEL-USA.com.
During a power outage or if the wall charger is unplugged, the V810A/V810AD continues
to run off the batteries to support Ethernet functions. Note that the Hotspot Wi-Fi function
will only be available if using the wall adapter or Ni-MH rechargeable battery pack.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
5
Refer to the table below for the V810A/V810AD functions supported in different power
modes.
2. Getting Started
Install SIM Card
1. Remove the V810A/V810AD back cover.
2. Install the SIM card into the spring-loaded SIM slot as the image shows. To remove
a SIM, press the edge of the SIM inward and the SIM will pop outward from the
slot.
Install the NiMH Battery Pack
1. Remove the battery cover.
2. Properly align and install the NiMH battery (with three pin sockets).
Make sure to align the pin sockets correctly.
3. Put the NiMH battery in place as shown below.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
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4. Replace the back cover of the V810A/V810AD and make sure it’s
aligned with the bottom of the device.
NOTE: The NiMH battery pack may be sold separately.
Backup Battery Tips
Battery usage and standby time depends on the network, signal strength, temperature,
features, battery age and accessories you use. Generally, usage time on the NiMH battery
pack is approximately (up to) 5 hours and standby time is up to 8 hours.
In battery-only mode, you can check the battery level by pressing the Power Key. The battery
level will be in the upper right corner of the screen.
Do not use sharp objects or excessive force to remove the battery, as this may damage the
V810A/V810AD and/or the batteries and will void any warranties.
Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
Installing the Optional Antennas (May be Sold Separately)
To inc r ease s i gna l s tren g th, y o u can i n stal l a n opt i onal a n ten n a.
1. Align the antenna with the antenna port and screw securely into place (in a
clockwise direction).
2. Restart the V810A/V810AD after the antenna is installed or removed.
Using optional accessories (antenna and battery pack) by ATEL is recommended to
achieve optimal performance, more information can be found on ATEL’s website,
https://www.atel-usa.com/.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
7
Turning your V810A/V810AD On/Off
1. Connect your V810A/V810AD to a wall adapter with a USB-C cable and plug the wall
adapter to the wall outlet. The V810A/V810AD will power on automatically.
2. When the V810A/V810AD is on battery only, turn your V810A/V810AD on by pressing
and holding the Power Button.
3. When the V810A/V810AD is on battery only, turn it off by pressing and holding the
Power Button until you see the display screen turn off.
4. When the V810A/V810AD is powered by the wall adapter, press and hold the Power
Button to reboot the device.
WARNING! Please only use an approved USB adapter for the V810A/V810AD. The use of
other incompatible adapters may cause damage to your device and void the warranty.
V810A/V810AD LCD Display
On your V810A/V810AD LCD Display, you may see one or more of the following icons:

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
8
Connect your Computer to the V810A/V810AD
The V810A/V810AD is equipped with 1 Ethernet port (RJ45). For internet access via Ethernet,
plug an ethernet cable to the Ethernet port of your V810A/V810AD and connect it to the
Ethernet port of your computer. Yo u c a n c o n n e c t y o u r P C w i t h t h e V810A/V810AD using Wi-
Fi for a wireless connection.
Connecting to your V810A/V810AD Hotspot Wi-Fi
Yo u r V810A/V810AD Hotspot Wi-Fi function supports up to 15 Wi-Fi connected devices. To
connect to the Hotspot Wi-Fi,
1. Locate your Wi-Fi Network Name (SSID) / Password on your V810A/V810AD LCD
Display or on the device label under the battery holder.
2. Open the Wi-Fi settings of your Wi-Fi capable devices.
3. Select the SSID of your V810A/V810AD from the available Wi-Fi network list.
4. When prompted, enter the password of your V810A/V810AD.
5. Once the connection is established, you are connected to the Internet.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
9
3. Accessing Your V810 Direct Connect
(WebGUI) Device Management Portal
The Direct Connect Device Management Portal is a web-based interface that interacts
directly with your V810. Yo u can login to the Portal to view device status, change device
settings, or perform a manual software upgrade.
To acc e ss the Direct Connect Portal:
1. First connect your computer to the V810 Hotspot Wi-Fi and then enter
http://192.168.0.1 in the browser URL address bar. Note that you can also
connect your V810 to a computer with a USB-C or ethernet (RJ45) cable to
access the Direct Connect Portal.
2. The Direct Connect Portal login username is “admin”. The unique password
can be found in the LCD Display menu or on the device label (under the
battery holder).
The images below show the device label, LCD screen display, and Direct Connect (WebGUI)
Portal access for your V810. Pictures are for illustration purposes only. Information varies
based on your model and specific device.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
10
Direct Connect Portal Home Page
After successful login, you will see the Home Page displaying information about your V810,
e.g. device IMEI and network status, along with a list of menu options on the left column.
• HOME
• CONNECTED DEVICES
• DATA USAGE
• MESSAGES
• SETTINGS
• ADVANCED
• CONTENT CONTROLS
• ABOUT
Changing your Direct Connect Portal Password:
Yo u c a n c r e a t e y o u r o w n Direct Connect (WebGUI) Portal password in the Settings page.
Once created, you will be required to use the new password to sign in.
To Change your Direct Connect Portal Password:
1. Connect your device using the instructions for logging into the Direct Connect Portal,
in the beginning of this Section 3.
2. Open a web browser and enter http://192.168.0.1 into the URL address bar.
3. Go to Settings > Device Settings > Admin Password. Input your current admin
password and setup your new password by following the prompts, then save the
changes.