Atel AXIS V810A User manual

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
1
V810A and V810AD by ATEL
User Guide
4G LTE Cat-4 Fixed Wireless Access Router
Model
LTE B an ds
V810A
B2/4/5/12/13/14/66/71
V810AD
B2/4/5/12/13/14/66/71
User Guide in Spanish available on the ATEL product page at www.ATEL-USA.com.
Guía del usario en español disponible en la página del producto ATEL en www.ATEL-USA.com.
Models Covered:

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
2
Contents
1. Overview ...............................................................................................................................................3
LTE Netwo rk Band s per Mod el ......................................................................................................3
System Requirements.......................................................................................................................3
Components and Indicators............................................................................................................3
Power Management..........................................................................................................................4
2. Getting Started .....................................................................................................................................5
Install SIM Card ..................................................................................................................................5
Install the NiMH Battery Pack.........................................................................................................5
Backup Battery Tips..........................................................................................................................6
Installing the Optional Antennas (May be Sold Separately) ...................................................6
Turning your V810 On/Off ................................................................................................................7
Connect your Computer to the V810 ...........................................................................................8
Connecting to your V810 Hotspot Wi-Fi ......................................................................................8
3. Accessing Your V810 Direct Connect (WebGUI) Device Management Portal ..........................9
Direct Connect (WebGUI) Portal Home Page........................................................................... 10
Connected Devices.......................................................................................................................... 11
Data Usage........................................................................................................................................ 12
Messages........................................................................................................................................... 12
Settings............................................................................................................................................... 13
Wi-Fi Settings ........................................................................................................................... 13
LAN Settings............................................................................................................................. 14
Device Settings........................................................................................................................ 16
Advanced........................................................................................................................................... 17
Mobile Network ....................................................................................................................... 18
Firewall Settings ...................................................................................................................... 19
VPN............................................................................................................................................25
Content Control............................................................................................................................... 25
About .................................................................................................................................................26
Logs ...........................................................................................................................................26
Backup and Restore.............................................................................................................. 27
Remote Update ...................................................................................................................... 28
4. ATRACS Cloud Remote Management ..........................................................................................29
5. Troubleshooting ................................................................................................................................ 29
7. Regulatory Statements .................................................................................................................... 33
8. Safety Hazards ................................................................................................................................ 34
Limited Warranty:..................................................................................................................................... 35

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
3
1. Overview
LTE Network Bands per Model
Model
LTE B an ds
V810A
B2/4/5/12/13/14/66/71
V810AD
B2/4/5/12/13/14/66/71
Note: Your device model number can be found on the device label.
System Requirements
The V810A/V810AD provides data service. Connect to the internet using the
V810A/V810AD Hotspot Wi-Fi function or Ethernet port connection. You must subscribe to
an eligible service plan with a wireless operator to use the V810A/V810AD data functions.
Components and Indicators
!

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
4
1. LCD Display
Displays various menus with V810A/V810AD information such as Home, IMEI, Wi-Fi login
information (SSID and password), and Online Portal login information.
2. Power Button
Power the V810A/V810AD on/off by pressing and holding this button (note that a long press
will boot up the device). You can also short press this button to wake up the display screen
and check device information.
3. Battery Port
This battery port is used to connect to the Ni-MH rechargeable battery pack (battery pack
may be sold separately).
4. Reset Button
Use a pin to press and hold this button for factory reset.
5. SIM Card Slot
Insert your 4FF SIM card into this spring-loaded SIM card slot. To rem o ve a SIM, press the
edge of the SIM inward and the SIM will pop outward from the slot.
6. Type C Port
Insert your USB cable to this USB-C port and plug the other end into a wall adapter for
external power.
7. Ethernet Port (RJ45)
Insert an ethernet cable to this Port and plug the other end to your computer for internet
access.
8. Antenna Connector
Install an optional antenna (may be sold separately) here to increase signal strength.
Power Management
Yo u r V810A/V810AD comes with an AC wall adapter (a Ni-MH rechargeable battery pack is
optional and can be purchased separately through ATEL USA, if it is not included with your
device). For more information, visit www.ATEL-USA.com.
During a power outage or if the wall charger is unplugged, the V810A/V810AD continues
to run off the batteries to support Ethernet functions. Note that the Hotspot Wi-Fi function
will only be available if using the wall adapter or Ni-MH rechargeable battery pack.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
5
Refer to the table below for the V810A/V810AD functions supported in different power
modes.
2. Getting Started
Install SIM Card
1. Remove the V810A/V810AD back cover.
2. Install the SIM card into the spring-loaded SIM slot as the image shows. To remove
a SIM, press the edge of the SIM inward and the SIM will pop outward from the
slot.
Install the NiMH Battery Pack
1. Remove the battery cover.
2. Properly align and install the NiMH battery (with three pin sockets).
Make sure to align the pin sockets correctly.
3. Put the NiMH battery in place as shown below.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
6
4. Replace the back cover of the V810A/V810AD and make sure it’s
aligned with the bottom of the device.
NOTE: The NiMH battery pack may be sold separately.
Backup Battery Tips
Battery usage and standby time depends on the network, signal strength, temperature,
features, battery age and accessories you use. Generally, usage time on the NiMH battery
pack is approximately (up to) 5 hours and standby time is up to 8 hours.
In battery-only mode, you can check the battery level by pressing the Power Key. The battery
level will be in the upper right corner of the screen.
Do not use sharp objects or excessive force to remove the battery, as this may damage the
V810A/V810AD and/or the batteries and will void any warranties.
Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
Installing the Optional Antennas (May be Sold Separately)
To inc r ease s i gna l s tren g th, y o u can i n stal l a n opt i onal a n ten n a.
1. Align the antenna with the antenna port and screw securely into place (in a
clockwise direction).
2. Restart the V810A/V810AD after the antenna is installed or removed.
Using optional accessories (antenna and battery pack) by ATEL is recommended to
achieve optimal performance, more information can be found on ATEL’s website,
https://www.atel-usa.com/.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
7
Turning your V810A/V810AD On/Off
1. Connect your V810A/V810AD to a wall adapter with a USB-C cable and plug the wall
adapter to the wall outlet. The V810A/V810AD will power on automatically.
2. When the V810A/V810AD is on battery only, turn your V810A/V810AD on by pressing
and holding the Power Button.
3. When the V810A/V810AD is on battery only, turn it off by pressing and holding the
Power Button until you see the display screen turn off.
4. When the V810A/V810AD is powered by the wall adapter, press and hold the Power
Button to reboot the device.
WARNING! Please only use an approved USB adapter for the V810A/V810AD. The use of
other incompatible adapters may cause damage to your device and void the warranty.
V810A/V810AD LCD Display
On your V810A/V810AD LCD Display, you may see one or more of the following icons:

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
8
Connect your Computer to the V810A/V810AD
The V810A/V810AD is equipped with 1 Ethernet port (RJ45). For internet access via Ethernet,
plug an ethernet cable to the Ethernet port of your V810A/V810AD and connect it to the
Ethernet port of your computer. Yo u c a n c o n n e c t y o u r P C w i t h t h e V810A/V810AD using Wi-
Fi for a wireless connection.
Connecting to your V810A/V810AD Hotspot Wi-Fi
Yo u r V810A/V810AD Hotspot Wi-Fi function supports up to 15 Wi-Fi connected devices. To
connect to the Hotspot Wi-Fi,
1. Locate your Wi-Fi Network Name (SSID) / Password on your V810A/V810AD LCD
Display or on the device label under the battery holder.
2. Open the Wi-Fi settings of your Wi-Fi capable devices.
3. Select the SSID of your V810A/V810AD from the available Wi-Fi network list.
4. When prompted, enter the password of your V810A/V810AD.
5. Once the connection is established, you are connected to the Internet.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
9
3. Accessing Your V810 Direct Connect
(WebGUI) Device Management Portal
The Direct Connect Device Management Portal is a web-based interface that interacts
directly with your V810. Yo u can login to the Portal to view device status, change device
settings, or perform a manual software upgrade.
To acc e ss the Direct Connect Portal:
1. First connect your computer to the V810 Hotspot Wi-Fi and then enter
http://192.168.0.1 in the browser URL address bar. Note that you can also
connect your V810 to a computer with a USB-C or ethernet (RJ45) cable to
access the Direct Connect Portal.
2. The Direct Connect Portal login username is “admin”. The unique password
can be found in the LCD Display menu or on the device label (under the
battery holder).
The images below show the device label, LCD screen display, and Direct Connect (WebGUI)
Portal access for your V810. Pictures are for illustration purposes only. Information varies
based on your model and specific device.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
10
Direct Connect Portal Home Page
After successful login, you will see the Home Page displaying information about your V810,
e.g. device IMEI and network status, along with a list of menu options on the left column.
• HOME
• CONNECTED DEVICES
• DATA USAGE
• MESSAGES
• SETTINGS
• ADVANCED
• CONTENT CONTROLS
• ABOUT
Changing your Direct Connect Portal Password:
Yo u c a n c r e a t e y o u r o w n Direct Connect (WebGUI) Portal password in the Settings page.
Once created, you will be required to use the new password to sign in.
To Change your Direct Connect Portal Password:
1. Connect your device using the instructions for logging into the Direct Connect Portal,
in the beginning of this Section 3.
2. Open a web browser and enter http://192.168.0.1 into the URL address bar.
3. Go to Settings > Device Settings > Admin Password. Input your current admin
password and setup your new password by following the prompts, then save the
changes.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
11
Connected Devices
On this page, you can view Connected Devices, Blocked Devices and the Change Max Wi-
Fi Connections.
• Connected Devices: This field lists the clients that are connected to your V810.
• Change Max Connections: The default max connection is 15. Click this button and it
will take you to the Wi-Fi Settings where you can change the Max Wi-Fi Connections.
To blo c k a dev i c e, select the desired device and click the Block button. The Wi-Fi
connection to the blocked device will be disconnected and the blocked device will
appear in the Blocked Devices list.
• Blocked Devices:Displays the devices that are blocked. Choose a blocked device
and click the Unblock button; the selected device will disappear from the “Blocked
Devices” list. It will show in the “Connected Devices” list again after it connects to your
V810.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
12
Data Usage
This page shows the estimated data usage (which may not match your bill). Check with your
service provider for billable usage. If desired, choose Day of Month, Usage Limit and click
Save Changes to save your settings.
Messages
The messages page displays SMS messages sent to you by your wireless carrier.
The number of unread messages displays to the right of the message icon.
When a new message arrives, the message icon appears. A maximum of 30 messages
can be stored.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
13
To view a m e ssa g e, select a message from the Messages menu. To de let e a message,
select the message and click the trash bin icon to the right of the message date and time.
To del e te all m e ssa g es, clic k t he De l ete Al l M ess a ges but t on.
Settings
The Settings page has the following menu options:
• Wi-Fi Settings
• LAN Settings
• Device Settings
Wi-Fi Settings
These settings apply whenever the Wi-Fi is turned on. Changes made to these Wi-Fi
settings may require you to reconnect your Wi-Fi devices for the new settings to come into
effect.
! Wi-Fi On/Off:
Turn on to allow Wi-Fi devices to connect to this device. Wi-Fi devices will not connect to
this device if it is turned off.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
14
! Wi-Fi Name (SSID):
To ide n t ify y o ur wir e les s n etwo r k, th e S SID (S e rvi c e Set Id enti f ier) i s u sed . Yo u c a n s e t a
name with a max of 32 characters. Make sure that your SSID is unique if there are other
wireless networks operating in your area.
! Security:
Yo u c a n s e t w i r e l e s s s e c u r i t y a n d e n c r y p t i o n t o p r e v e n t t h e r o u t e r f r o m u n a u t h o r i z e d
access and monitoring. The default security is WPA Personal/PSK. You can also set
Security as “None”, “WPA Personal/PSK”, “WPA2 Personal/PSK(AES)”, or “WPA/WPA2
Mixed Mode”.
! 802.11 Mode
The default is 802.11a/ac (5GHz).
You can also set it as 802.11/b/g/n (2.4GHz).
Note: Some old Wi-Fi devices (TVs, gaming machines or other devices may only have
2.4G Wi-Fi. Changing the 802.11 Mode to 2.4G can help those devices find the Wi-Fi.
! Channel:
The default “Channel” is “Automatic”. Yo u c a n s e t i t f r o m c h a n n e l 1 t o c h a n n e l 1 1 .
! Wi-Fi Options:
Wi-Fi Options include Broadcast Wi-Fi name (SSID), Wi-Fi Privacy Separation, and Max Wi-
Fi Connections.
! Broadcast Wi-Fi Name (SSID):
The wireless device can search and connect to the SSID after turning on “Broadcast Wi-Fi
name (SSID)”. The wireless client must input the SSID manually to connect to the SSID after
turning off “Broadcast Wi-Fi name (SSID)”.
! Wi-Fi Privacy Separation:
If turned on, connected devices cannot communicate with each other.
! Maximum Wi-Fi Connections:
The default maximum number of Wi-Fi connections is 15. You can set it to any number
between 1 and 15.
LAN Settings
From the Direct Connect Portal, click Settings > LAN Settings to display the information
shown in the following figure.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
15
! IP Address:
Enter the IP address of your V810 online management portal (factory default: 192.168.0.1).
! Subnet Mask:
An address code that determines the size of the network. Generally, use 255.255.255.0
as the subnet mask.
! MAC Address:
It is written to the device at the time of manufacture.
! DHCP Lease Time:
The Lease Time is the amount of time a network user will be allowed connection to the
router with their current dynamic IP address. Enter the amount of time in minutes and the
user will be "leased" this dynamic IP address. After the time is up, the user will be assigned
a new dynamic IP address automatically.
! Start DHCP Address Range at:
Specify an IP address for the DHCP server to start with when assigning IP addresses. The
default start address is 192.168.0.2.
! Reserve IP Address:
Yo u c a n r e s e r v e a n I P a d d r e s s s o t h a t i t i s a l w a y s a s s i g n e d t o t h e s a m e c o n n e c t e d d e v i c e .
Every reserved IP address must be within the range of IP addresses used by DHCP.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
16
Device Settings
Device Preferences
! UPnP (Universal Plug and Play):
UPnP (which stands for Universal Plug and Play) is a feature that allows the devices on
your home network to discover each other and access certain services. If you don't use
applications that need port forwarding, such as peer-to-peer applications, game servers,
and many VoIP programs, you may be better off disabling UPnP entirely.
! RJ45
Yo u c a n t u r n the Ethernet port on/off using this toggle. By default, it is on.
! Enable LCD Sleep
Set the automatic sleep time of the LCD Display. The default is “After 30 seconds”, you
can set it to 15 seconds, 2 minutes, or never turn off the Display.
! Show LCD For Device
You can turn the device information page (including IMEI, SW and HW information) on/off
on the LCD Display using this toggle. By default, it is on.
! Show LCD For Wi-Fi
You can turn the device Wi-Fi information on/off on the LCD Display using this toggle. By
default, it is on.
! Show LCD For Portal
You can turn the Direct Connect portal access information on/off on the LCD Display
using this toggle. By default, it is on.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
17
Note: If your device is registered to the ATEL remote management cloud platform,
ATRACS, for remote management, you will see the message below in the Device
Settings page. Click ‘Unbind’ to remove that registration from ATRACS.
Admin Password
Admin Password:
The Admin Password is used to sign into this Direct Connect (WebGUI) Portal. To change
the password, you must enter the current Admin Password. You will be locked out if an
incorrect password is used 5 times. If locked out, you will need to restart your V810 and
enter the Direct Connect Portal again.
Advanced
On this page, you can view Mobile Network Settings, Firewall Settings and VPN settings.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
18
Mobile Network
Cellular Data
On this page, you can turn Cellular Data on/off.
Operating Mode Settings
If you want to set up IPPT (IP Passthrough), you can set up the Operating Mode as ‘Bridge’.
The public IP address will be assigned to the device connected to the Ethernet port.

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
19
!APN Settings
Yo u c a n c h o o s e to either use the default APN or your own customized APN.
Firewall Settings
On this page, you will find four menus: Firewall, MAC Filter, Port Filtering and Port
Forwarding.
Firewall
This page contains Firewall-related settings:

ATEL V810 Series
V810A and V810AD Data User Manual
V6.9, July 17, 2023
20
! VPN Passthrough
After being turned on, VPN Passthrough allows connected devices to establish a VPN
tunnel.
! IPv6 Transparent Mode
Transparent mode allows connected devices to be accessible from the Internet.
! DMZ (Ipv4)
Enter the IP address of the connected device in the Destination IP address input field for
it to become the DMZ destination. After enabling the DMZ feature, all the applications of
the connected device will be visited.
! Allow Ping From WAN
Yo u c a n c o n f i g u r e t h e d e v i c e t o “Allow Ping From WAN” and set up a white IP address list.
Note: Even if the device is configured as “Allow Ping From WAN”, you may not be able to
ping the device due to network policy of the mobile carriers.