ATEN CN-6000 User manual

User Manual
CN-6000
2003-11-03

Warning!
This is a class A product. In a domestic environment this
product may cause radio interference in which case the user
may be required to take adequate measures.
Thisequipmenthasbeentestedandfoundtocomplywiththe
limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment
is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communi-
cations. Operation of this equipment in a residential area is
likelytocauseharmfulinterferenceinwhichcasetheuserwill
be required to correct the interference at his own expense.
2003-11-03

Packing List
The complete CN-6000 package consists of:
M1 CN-6000 KVM On the NetControl Unit
M1 CS Custom KVM Cable Set
M1 Power Adapter
M1 Rack Mount Kit
M1SoftwareCD
M1 User Manual
M1 Quick Start Guide
Check to make sure that all the components are present and that nothing was
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation procedures
carefully to prevent any damage to the unit, and/or any of the devices connected
to it.
© Copyright 2003 ATEN®International Co., Ltd.
Manual Part No. PAPE-0227-1AT
Printed in Taiwan 10/2003
All brand names and trademarks are the registered property of their respective owners.
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Contents
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2. Hardware Setup
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3. The Administrator Utility
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Settings Notebook . . . . . . . . . . . . . . . . . . . . . . . . . 14
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Uploading Changes . . . . . . . . . . . . . . . . . . . . . . . . 14
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
User Management . . . . . . . . . . . . . . . . . . . . . . . . . 21
Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Upgrading the Firmware and Java Program . . . . . . . . . . . . . . 24
Java Authentication Page . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4. The Windows Client
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The Connection Screen . . . . . . . . . . . . . . . . . . . . . . 30
Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
The Hotkey Setup Screen . . . . . . . . . . . . . . . . . . . . . 33
Configuring the Hotkeys . . . . . . . . . . . . . . . . . . . . . 34
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Screen Information . . . . . . . . . . . . . . . . . . . . . . . . 35
Keystrokes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Mouse Synchronization . . . . . . . . . . . . . . . . . . . . . . 36
Video Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . 38
Work Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5. The Java Client
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
The Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . 46
The User Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6. The Log Server
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
The CN-6000 List Panel . . . . . . . . . . . . . . . . . . . . . . . . 57
The Event List Window . . . . . . . . . . . . . . . . . . . . . . . . 58
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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About This Manual
ThisUserManualis providedto helpyou getthe mostfromyour CN-6000system.
It covers all aspects of installation, configuration and operation. An overview of
the information found in the manual is provided below.
Overview
Chapter 1, Introduction, introduces you to the CN-6000 System. Its purpose,
features and benefits are described.
Chapter 2, Hardware Setup, presents the front and back panel components,
and explains how to connect the CN-6000 to your server or KVM switch and the
Internet.
Chapter 3, The Administrator Utility, explains how to connect to the
CN-6000 as an administrator; and how to configure the CN-6000 for operation.
Chapter 4, The Windows Client, explains how to run the Windows Client
Software; how to connect to the CN-6000 and how to remotely control the
connected server (or servers via a KVM switch).
Chapter 5, The Java Client, explains how to run the Java Client Software;
how to connect to the CN-6000 and how to remotely control the connected server
(or servers via a KVM switch).
Chapter 6, The Log Server, is a Windows-based administrative utility that
records all the events that take place on selected CN-6000 units and stores them
in a searchable database.
An Appendix at the end of the manual provides specifications and other
technical information regarding the CN-6000.
An Index follows the Appendix for convenient reference to the manual’s
information.
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Conventions
This manual uses the following conventions:
Courier Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
MBullet lists provide information
> Indicates selecting an option on a menu. For example, Start > Run
means to open the Start menu, and then select Run.
Indicates critical information.
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Notes:
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Chapter 1.
Introduction
Overview
The CN-6000 is a control unit that allows operators to monitor and access their
computers from remote locations. The CN-6000 connects to the Internet, an
Intranet,LAN, or WAN usingindustry standardCategory5 cable, thenuses KVM
cable to connect to a local KVM switch or server.
Since the CN-6000 uses TCP/IP for its communications protocol, the server or
KVM switch it is connected to can be accessed from any computer on the Net -
whether that computer is located down the hall, down the street, or half-way
around the world.
Operators at remote locations connect to the CN-6000 via its IP address. Once a
connectionhasbeen establishedandauthorizationgranted,operatorsoftheremote
computer can exchange keyboard, video and mouse signals with the server (or
servers on a KVM switch installation), just as if they were present locally and
working on the equipment directly.
KVM Switch
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Withitsadvanced security features, theCN-6000is the fastest,most reliable, most
cost effective way to remotely access and manage widely distributed multiple
computer installations.
The Administrator and Client software utilites provided with the CN-6000 make
it easy to install, maintain, and operate. System administrators can handle a
multitude of tasks with ease - from installing and running GUI applications, to
BIOS level troubleshooting, routine monitoring, concurrent maintenance, system
administration, rebooting and even pre-booting functions.
The Administrator Utility is used to: configure the system; limit access from
remote computers; manage users; and maintain the system with firmware and
software module updates.
Both a Windows GUI Client and a Java Client are provided for IP connection and
login from anywhere on the net. Inclusion of a Java-based client ensures that the
CN-6000 is platform independent, and is able to work with all operating systems.
The CN-6000’s client software allows access to, and control of, the connected
servers. Once an operator successfully connects and logs in, his screen displays
what is running on the remote unit attached to the CN-6000 (a KVM OSD display,
a server’s desktop, or a running program, for example) and he can control it from
his console just as if he were there.
The Log Server records all the events that take place on selected CN-6000 units
for the administrator to analyze.
Your CN-6000 investment is protected by a Firmware Upgrade Utility. You can
stay current with the latest functionality improvements by downloading firmware
update files from our website as they become available, and then using the utility
to quickly and conveniently perform the upgrade.
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Features
MRemote access of KVM switches or servers via LAN, WAN, or the Internet;
control your installation from down the hall, down the street, or half-way
around the world
MSupports 10Base-T, 100Base-T, TCP/IP, HTTP
MAdvanced security features include password protection and advanced
encryption technologies
MHigh video resolution: up to 1280 x 1024 @ 75Hz; 1600 x 1200 @ 60Hz
MWindows GUI and Java-based client software; Java client works with all
operating systems
MUpgradeable firmware via RJ45 Ethernet connection (with default F/W)
MSupports unlimited user accounts
System Requirements
MFor best results we recommend that the computers used to access the
CN-6000 control unit have at least a P III 1 GHz processor, and that the
screen resolution is set to 1024 x 768.
MFor the Windows Client, you must have DirectX 7.0 or higher installed.
MFor the Java Client, you must have Sun’s Java 2 (IBM Java 1.3 or higher).
MFor the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher
driver installed.
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Introduction
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Notes:
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Chapter 2.
Hardware Setup
Front View
1. Reset / Firmware Upgrade Switch
MPressing and holding this switch in while powering On the CN-6000 puts
the switch into Firmware Upgrade mode.
MPressing and holding this switch in for more that two seconds performs a
system reset.
Note: This switch is recessed and must be pushed with a thin object - such
as the end of a paper clip, or a ballpoint pen.
2. 10/100 Mbps Data LED
MThe LED lights GREEN to indicate 10 Mbps data transmission speed.
MThe LED lights ORANGE to indicate 100 Mbps data transmission speed.
3. Link LED
Flashes GREEN to indicate that a Client program is accessing the device.
4. Power LED
Lights when the CN-6000 is powered up and ready to operate.
1234
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Rear View
1. KVM Port
The KVM cable (supplied with this package) that links the CN-6000 to
your KVM switch or server plugs in here.
2. Local Console Section
The CN-6000 can be accessed via a local console as well as over the Net.
The cables for the local console (keyboard, monitor, and mouse) plug in
here. Each port is color coded and marked with an appropriate icon to
indicate itself.
3. RJ-45 Jack
The cable that connects the CN-6000 to the Internet server plugs in here.
4. RS-232 Port
The RS-232 port is reserved at this time.
5. Power Jack
The power adapter cable plugs in here.
1
3
2
45
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Installation
To install the CN-6000, refer to the diagram below (the diagram numbers corre-
spond to the numbered steps), and do the following:
1. Plug the local administrator’s keyboard, mouse, and monitor into the unit’s
Console Ports.
2. Use the KVM cable provided with this package to connect the CN-6000’s
KVM Port, to the Keyboard, Video and Mouse ports of the server or KVM
switch that you are installing.
3. Plug the LAN or WAN cable into the CN-6000’s RJ-45 socket.
4. Plug the power adapter cable into the CN-6000’s power jack, then plug the
power adapter into an AC power source.
5. Power up your server or KVM installation.
1. Before you begin, make sure that power to all the devices you will
be connecting up have been turned off. You must unplug the power
cords of any computers that have the Keyboard Power On function.
2. To prevent damage to your installation, make sure that all devices
on the installation are properly grounded.
1
4
3
KVM Switch
2
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Notes:
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Chapter 3.
The Administrator Utility
Introduction
Installation
TheWindows-basedAdministratorUtilitysoftware isprovidedon thedistribution
CD included with this package. To install the Administrator Utility, insert the CD
into your CD-ROM drive and double click the CN6KAdmin... package icon.
The Administration Utility installation screen appears:
Follow the on-screen instructions. When the installation completes, a CN6000Ad-
minTool icon appears on your desktop.
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Starting Up
To bring up the Administrator Utility Main Screen, Double Click the CN6KAdmin-
Tool icon, or key in the full path to the program on the command line.
If this is the first time that you are running the utility a dialog box appears
requesting you to input your serial number. The serial number can be found on
the bottom panel of the CN-6000. Key in the serial number - 5 characters per box
- then Click OK.
After you correctly specify the serial number, the Administrator Utility main
screen comes up:
Since this is the first time you are running the Utility, you must closeand restart
the program at this point, in order to ensure an accurate reading.
Note: You only need to do this the very first time you run the Utility.
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When the Utility comes back up, it searches for all the the CN-6000 devices
installed on the local LAN segment and displays the results in the large central
panel (CN-6000 devices).
MIf the unit you wish to configure appears in the listbox, Double Click it.
MIf the unit you want doesn’t appear in the listbox, key in its IP address in the
CN-6000 address field, and its Port number in the Port box, then Click
Login.
Note: 1. The Port number that corresponds to a unit’s IP address is set by the
Administrator on the Network configuration page (see p. 16 for
details).
2. Clicking the Refresh button causes the utility to rescan the local
LAN segment for CN-6000 devices.
3. If the utlity fails to connect to a unit that you specified, it assigns
another free IP address (if one exists), to that device and attempts to
connect again.
4. When the Administrator Utility searches for CN-6000 devices, if it
finds them in different network segments (one at 10.0.0.xxx, and
another at 216.0.0.xxx, for example), it will attempt to substitute a
dynamic IP address (10.0.0.111, for example).
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Logging In
Oncethe AdministratorUtility connnectsto theunityouspecified,aloginwindow
appears:
Only those who have Configuration privileges (see User Management; Permis-
sions, p. 22) are allowed to log in.
Provide a valid Username and Password, then Click Login to continue.
Note: The default Username is administrator; the default Password is
password. You can change these to whatever you prefer (see User
Management, p. 21) after you have logged in.
While the Utility processes the login request, the following message apperars:
Note: If you supplied an invalid login, the authentication routine will return a
message informing you that the “server is busy.” This is done as a
security measure to confuse and discourage hackers from trying to
discover a valid Username and Password. If you see this message, try
logging in again being careful with the Username and Password
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