ATEN CN-6000 User manual

User Manual
CN-6000
2005-09-20

Regulatory Information
1. This is an FCC Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to
take adequate measures.
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
2. All contents of this package, including products, packing materials and
documentation comply with ROHS.
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User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer’s software described in this manual is sold or licensed ‘as
is’. Should the programs prove defective following their purchase, the buyer
(and not the manufacturer, its distributor, or its dealer), assumes the entire
cost of all necessary servicing, repair and any incidental or consequential
damages resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS
CORRECT BEFORE USE.
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Safety Instructions
General
wRead all of these instructions. Save them for future reference.
wFollow all warnings and instructions marked on the device.
wDo not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.
wDo not use the device near water.
wDo not place the device near, or over, radiators or heat registers.
wThe device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against
overheating, these openings must never be blocked or covered.
wThe device should never be placed on a soft surface (bed, sofa, rug, etc.)
as this will block its ventilation openings. Likewise, the device should not
be placed in a built in enclosure unless adequate ventilation has been
provided.
wNever spill liquid of any kind on the device.
wUnplug the device from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
wThe device should be operated from the type of power source indicated
on the marking label. If you are not sure of the type of power available,
consult your dealer or local power company.
wThe device is equipped with a 3-wire grounding type plug. This is a
safety feature. If you are unable to insert the plug into the outlet, contact
your electrician to replace your obsolete outlet. Do not attempt to defeat
the purpose of the grounding-type plug. Always follow your
local/national wiring codes.
wDo not allow anything to rest on the power cord or cables. Route the
power cord and cables so that they cannot be stepped on or tripped over.
wIf an extension cord is used with this device make sure that the total of the
ampere ratings of all products used on this cord does not exceed the
extension cord ampere rating. Make sure that the total of all products
plugged into the wall outlet does not exceed 15 amperes.
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wTo help protect your system from sudden, transient increases and
decreases in electrical power, use a surge suppressor, line conditioner, or
uninterruptible power supply (UPS).
wPosition system cables and power cables carefully; Be sure that nothing
rests on any cables.
wWhen connecting or disconnecting power to hot-pluggable power
supplies, observe the following guidelines:
§Install the power supply before connecting the power cable to the
power supply.
§Unplug the power cable before removing the power supply.
§If the system has multiple sources of power, disconnect power from
the system by unplugging all power cables from the power supplies.
wNever push objects of any kind into or through cabinet slots. They may
touch dangerous voltage points or short out parts resulting in a risk of fire
or electrical shock.
wDo not attempt to service the device yourself. Refer all servicing to
qualified service personnel.
wIf the following conditions occur, unplug the device from the wall outlet
and bring it to qualified service personnel for repair.
§The power cord or plug has become damaged or frayed.
§Liquid has been spilled into the device.
§The device has been exposed to rain or water.
§The device has been dropped, or the cabinet has been damaged.
§The device exhibits a distinct change in performance, indicating a
need for service.
§The device does not operate normally when the operating instructions
are followed.
wOnly adjust those controls that are covered in the operating instructions.
Improper adjustment of other controls may result in damage that will
require extensive work by a qualified technician to repair.
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Rack Mounting
wBefore working on the rack, make sure that the stabilizers are secured to
the rack, extended to the floor, and that the full weight of the rack rests on
the floor. Install front and side stabilizers on a single rack or front
stabilizers for joined multiple racks before working on the rack.
wAlways load the rack from the bottom up, and load the heaviest item in
the rack first.
wMake sure that the rack is level and stable before extending a device from
the rack.
wUse caution when pressing the device rail release latches and sliding a
device into or out of a rack; the slide rails can pinch your fingers.
wAfter a device is inserted into the rack, carefully extend the rail into a
locking position, and then slide the device into the rack.
wDo not overload the AC supply branch circuit that provides power to the
rack. The total rack load should not exceed 80 percent of the branch
circuit rating.
wEnsure that proper airflow is provided to devices in the rack.
wDo not step on or stand on any device when servicing other devices in a
rack.
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Package Contents
The complete CN-6000 package consists of:
w1 CN-6000 KVM on the Net™Control Unit
w1 CS Custom KVM Cable Set
w1 Power Adapter
w1 Rack Mount Kit
w1SoftwareCD
w1 User Manual
w1 Quick Start Guide
Check to make sure that all the components are present and that nothing was
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit, and/or any of the
devices connected to it.
© Copyright 2003-2005 ATEN®International Co., Ltd.
Manual Part No. PAPE-0227-300G
Printed in Taiwan 09/2005
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved.
All other brand names and trademarks are the registered property of their respective owners.
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Contents
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . ii
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . iv
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . vi
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 4
2. Hardware Setup
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cable Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3. Getting Started
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Screen Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4. Administration
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Access Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
DNS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Log Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Radius . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
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User Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5. The Windows Client
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
OSD Control Panel . . . . . . . . . . . . . . . . . . . . . . . . 31
Keystrokes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Mouse Synchronization . . . . . . . . . . . . . . . . . . . . . 32
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configuring the Hotkeys . . . . . . . . . . . . . . . . . . . . . 37
Video Adjustment . . . . . . . . . . . . . . . . . . . . . . . . 37
The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . 39
The Button Bar . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Message Display Panel . . . . . . . . . . . . . . . . . . . . . 40
Compose Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 40
User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6. The Java Client
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
The Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
7. The Log File
The Log File Screen . . . . . . . . . . . . . . . . . . . . . . . . . 51
8. AP Operation
The Administrator Utility . . . . . . . . . . . . . . . . . . . . . . 53
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
The Settings Notebook . . . . . . . . . . . . . . . . . . . . . . 58
Uploading Changes . . . . . . . . . . . . . . . . . . . . . 59
General: . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Network: . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
User Management . . . . . . . . . . . . . . . . . . . . . . 66
Customization . . . . . . . . . . . . . . . . . . . . . . . . 69
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . 71
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The Windows Client . . . . . . . . . . . . . . . . . . . . . . . . . 73
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
The Connection Screen . . . . . . . . . . . . . . . . . . . . . 74
The File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 76
The Tools Menu . . . . . . . . . . . . . . . . . . . . . . . . . 77
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
The Java Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
The Log Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
The Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
The CN-6000 List Panel . . . . . . . . . . . . . . . . . . . . . 90
The Event List Window . . . . . . . . . . . . . . . . . . . . . 92
Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
IP Address Determination . . . . . . . . . . . . . . . . . . . . . . 94
Administrator Login Failure . . . . . . . . . . . . . . . . . . . . . 97
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
General Operation . . . . . . . . . . . . . . . . . . . . . . . . 98
The Windows Client . . . . . . . . . . . . . . . . . . . . . . . 98
Sun Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
The Java Client . . . . . . . . . . . . . . . . . . . . . . . . 100
The Log Server . . . . . . . . . . . . . . . . . . . . . . . . 101
Index
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About This Manual
This User Manual is provided to help you get the most from your CN-6000
system. It covers all aspects of installation, configuration and operation. An
overview of the information found in the manual is provided below.
Overview
Chapter 1, Introduction, introduces you to the CN-6000 System. Its
purpose, features and benefits are described.
Chapter 2, Hardware Setup, presents the front and back panel
components, and explains how to connect the CN-6000 to your server or
KVM switch and the Internet.
Chapter 3, Getting Started, describes how to log into the CN-6000 with
a browser, and the screen elements that appear on the opening page.
Chapter 4, The Administrator Utility, continues with browser operation
procedures. It explains how to connect to the CN-6000 as an administrator;
and how to configure the CN-6000 for operation.
Chapter 5, The Windows Client, explains how to run the Windows
Client Software from the browser. It shows how to connect to the CN-6000
and how to remotely control the connected server (or servers via a KVM
switch).
Chapter 6, The Java Client, explains how to run the Java Client Software
from the browser. It shows how to connect to the CN-6000 and how to
remotely control the connected server (or servers via a KVM switch).
Chapter 7, The Log File, describes how to use the log file utility from the
browser. It explains how to view the events that take place on the CN-6000.
Chapter 8, AP Operation, describes how to operate the CN-6000 using
application programs, rather than with the browser method.
An Appendix provides specifications and other technical information
regarding the CN-6000.
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Conventions
This manual uses the following conventions:
Courier Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
wBullet lists provide information, but do not involve sequential
steps.
> Indicates selecting an option on a menu. For example, Start >
Run means to open the Start menu, and then select Run.
Indicates critical information.
Getting Help
If you need to contact ATEN technical support with a problem, visit our web
page at www.aten.com.
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Chapter 1.
Introduction
Overview
The CN-6000 is a control unit that allows operators to monitor and access
their computers from remote locations using a standard Internet browser or
Windows-based application programs. The CN-6000 connects to the Internet,
an Intranet, LAN, or WAN using industry standard Category 5 cable, then
uses a KVM cable to connect to a local KVM switch or server.
Because the CN-6000 uses TCP/IP for its communications protocol, the
server or KVM switch it is connected to can be accessed from any computer
on the Net - whether that computer is located down the hall, down the street,
or half-way around the world.
Operators at remote locations connect to the CN-6000 via its IP address.
Once a connection has been established and authorization granted, the remote
computer can exchange keyboard, video and mouse signals with the server
(or servers on a KVM switch installation), just as if they were physically
present and working on the equipment directly.
KVM Switch
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1

With its advanced security features, the CN-6000 is the fastest, most reliable,
most cost effective way to remotely access and manage widely distributed
multiple computer installations.
The Administrator and Client software included with the CN-6000 make it
easy to install, maintain, and operate. System administrators can handle a
multitude of tasks with ease - from installing and running GUI applications,
to BIOS level troubleshooting, routine monitoring, concurrent maintenance,
system administration, rebooting and even pre-booting functions.
The Administrator Utility is available in a both a browser-based version and a
Windows-based application version. It is used to configure the system; limit
access from remote computers; manage users; and maintain the system with
firmware and software module updates.
Both a Windows GUI Client and a Java Client are also available in
browser-based and Windows application versions. They are provided for IP
connection and login from anywhere on the net. Inclusion of a Java-based
client ensures that the CN-6000 is platform independent, and is able to work
with all operating systems.
The client software allows access to, and control of, the connected servers.
Once an operator successfully connects and logs in, his screen displays what
is running on the remote unit attached to the CN-6000 (a KVM OSD display,
a server’s desktop, or a running program, for example) and he can control it
from his console just as if he were there.
The Log Server records all the events that take place on selected CN-6000
units for the administrator to analyze.
Your CN-6000 investment is protected by a Firmware Upgrade Utility. You
can stay current with the latest functionality improvements by downloading
firmware update files from our website as they become available, and then
using the utility to quickly and conveniently perform the upgrade.
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Features
wRemote access of KVM switches or servers via LAN, WAN, or the
Internet; control your installation from down the hall, down the street, or
half-way around the world
wSupports 10Base-T, 100Base-T, TCP/IP, HTTP
wAdvanced security features include password protection and advanced
encryption technologies
wHigh video resolution: up to 1280 x 1024 @ 75Hz; 1600 x 1200 @ 60Hz
wWindows GUI and Java-based client software; Java client works with all
operating systems
wUpgradeable firmware via RJ45 Ethernet connection
wThree level password access: Administrator; User; Viewer
wMessage board feature allows logged in users to communicate with each
other, and allows a user to take exclusive control of the KVM functions
wSupports creation of up to 64 user accounts
wUp to 32 concurrent logins are supported
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3

System Requirements
wFor best results we recommend that the computers used to access the
CN-6000 control unit have at least a P III 1 GHz processor, and that the
screen resolution is set to 1024 x 768.
wBrowsers must support 128 bit data encryption.
wFor best results we recommend that the internet connection speed be at
least 128 kbps.
wFor the browser-based Windows Client, you must have DirectX 7.0 or
higher installed.
wFor the browser-based Java Client, you must have Sun’s Java 2 (1.4 or
higher).
wFor the browser-based Log Server, you must have the Microsoft Jet
OLEDB 4.0 or higher driver installed.
wOnly non-interlaced video signals at the following resolutions and
refresh rates are supported:
Resolution Refresh Rates
640 x 480 60, 70, 75, 85, 90, 100, 120
720 x 400 70, 75
800 x 600 56, 60, 70, 75, 85, 90, 100, 120
1024 x 768 60, 70, 75, 85, 90, 100
1152 x 864 60, 70, 75, 85
1280 x 1024 60, 70, 75
1600 x 1200 60
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Chapter 2.
Hardware Setup
Front View
No. Component Description
1. Reset / Firmware
Upgrade Switch Pressing and holding this switch in while powering ON the CN-6000 returns it to the factory default firmware level.
After the CN-6000 has been powered ON, pressing and
holding this switch in for more that two seconds performs
a system reset.
Note: This switch is recessed and must be pushed with a
thin object - such as the end of a paper clip, or a ballpoint
pen.
2. Data Speed LED The LED lights GREEN to indicate 10 Mbps data
transmission speed.
The LED lights ORANGE to indicate 100 Mbps data
transmission speed.
3. Link LED Flashes GREEN to indicate that a Client program is
accessing the device.
4. Power LED Lights ORANGE when the CN-6000 is powered up and
ready to operate.
1234
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Rear View
No. Component Description
1. KVM Port The KVM cable (supplied with this package) that links the
CN-6000 to your KVM switch or server plugs in here.
2. Local Console
Section The CN-6000 can be accessed via a local console as well as over the Net. The cables for the local console
(keyboard, monitor, and mouse) plug in here. Each port is
color coded and marked with an appropriate icon to
indicate itself.
3. RJ-45 Port The cable that connects the CN-6000 to the Internet
server plugs in here.
4. RS-232 Port The RS-232 port is made available for use with a Power
over the NET™remote power management module.
Contact your dealer for details.
5. Power Jack The power adapter cable plugs in here.
1
3
2
45
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Before You Begin
Rack Mounting
For convenience and flexibility, the CN-5000 can be mounted on a system
rack. To rack mount the unit do the following:
1. Using the screws provided with this package, screw the mounting bracket
into the top or bottom of the unit as shown in the diagram below.
1. Important safety information regarding the placement of this
device is provided on p. . Please review it before proceeding.
2. Make sure that power to any devices you will be connecting up
have been turned off. You must unplug the power cords of any
computers that have the Keyboard Power On function.
Phillips hex head
M3 x 8
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2. Hardware Setup
7

2. Screw the bracket into any convenient location on the rack.
Note: These screws are not provided. We recommend that you use M5 x 12
Phillips Type I cross, recessed type screws.
Cable Information
Only custom cable sets specifically designed to work with the CN-6000 may
be used to link to your server or KVM switch. A 1.8 m custom cable set is
provided with this package. Cable sets are also available in other lengths, as
shown in the table below.
Length (m) Part Number
1.2
1.8
3.0
6.0
2L-5201P
2L-5202P
2L-5203P
2L-5206P
If you wish to purchase additional cables, contact your dealer.
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