Austro Flamm Scotty Duo User manual

Operating manual
Scotty Duo
www.austroflamm.com

Operating manual
27/09/2022
Version: 1.0
LEGAL NOTICES
Owner and publisher
AUSTROFLAMM GMBH
Austroflamm-Platz 1
A- 4631 Krenglbach
Tel: [phone] / 46 443
www.austroflamm.com
[email protected]
Edited by: Olivera Stojanovic
Illustrations: Konstruktion
Text: Technical department (Austroflamm)
Copyright
All Rights reserved. The contents of these instructions may be reproduced or distributed only with the
consent of the publisher! Printing, spelling and typographical errors reserved.

Operating manual Scotty Duo Contents
3
Contents
1 General information ........................................................................................................................................... 6
1.1 Link to operating manual.................................................................................................................... 6
1.2 Copyright.............................................................................................................................................. 7
2 Purpose of the manual ....................................................................................................................................... 8
2.1 Storing the manual .............................................................................................................................. 8
2.2 Structure of the manual....................................................................................................................... 8
2.3 Representations used.......................................................................................................................... 8
2.4 Version control..................................................................................................................................... 8
2.5 Abbreviations....................................................................................................................................... 9
3 Safety .................................................................................................................................................................... 10
3.1 Importance of the safety instructions................................................................................................ 10
3.2 Warning of sources of danger ........................................................................................................... 10
3.2.1 General safety instructions ................................................................................................................. 10
3.2.2 Safety distances ................................................................................................................................... 12
4 Product overview ................................................................................................................................................ 13
4.1 Intended use ........................................................................................................................................ 13
4.2 Identification of the product............................................................................................................... 13
4.2.1 Overview............................................................................................................................................... 13
4.2.2 Dimensions........................................................................................................................................... 14
4.2.3 Positioning of the nameplate ............................................................................................................. 15
4.3 Energy label ......................................................................................................................................... 15
5 Technical data ..................................................................................................................................................... 16
5.1 Technical data under Directive (EU) 2015/1185 and del. as per Regulation (EN) 2015/1186 . 16
5.2 General specifications......................................................................................................................... 18
6 Transport, handling and storage ...................................................................................................................... 20
6.1 Transport............................................................................................................................................... 20
6.2 Storage.................................................................................................................................................. 20
7 Requirements at the installation location ....................................................................................................... 21
7.1 Requirements to be met by the installation room........................................................................... 21
7.2 Chimney requirements ....................................................................................................................... 21
7.3 Combustion air / Outside air supply ................................................................................................. 21
8 Fuel material/-quantity ...................................................................................................................................... 22
8.1 Fuel material......................................................................................................................................... 22
8.2 Fuel quantity......................................................................................................................................... 23
9 Installation............................................................................................................................................................ 24
9.1 Risks and hazards................................................................................................................................. 24
9.2 Procedure ............................................................................................................................................. 24
9.2.1 Mounting the steel cladding .............................................................................................................. 24
9.2.2 Mounting the ceramic cladding......................................................................................................... 33
9.2.3 Mounting the firebox lining (Keramott) ............................................................................................ 48
10 Operation............................................................................................................................................................. 49
10.1 Requirements for operation ............................................................................................................... 49

Contents Operating manual Scotty Duo
4
10.2 Functional diagram of your hybrid stove.......................................................................................... 51
10.3 Operating modes ................................................................................................................................ 52
10.3.1 Pellet operation.................................................................................................................................... 52
10.3.2 Log operation....................................................................................................................................... 52
11 Operation............................................................................................................................................................. 55
11.1 Operation using APP and Smartphone ............................................................................................ 55
11.2 Operation using IR remote control ................................................................................................... 55
11.3 Operation using touch display .......................................................................................................... 56
11.3.1 Display - room temperature display, various functions .................................................................. 56
11.3.2 Display - heat output display.............................................................................................................. 56
11.3.3 Display - status display........................................................................................................................ 57
11.4 Functions .............................................................................................................................................. 57
11.4.1 Function - air distribution fan ............................................................................................................. 57
11.4.2 Function - filling level indicator.......................................................................................................... 58
11.4.3 Have you inserted log ......................................................................................................................... 58
11.4.4 Function - setting timers and heating times..................................................................................... 59
12 Adjustments......................................................................................................................................................... 61
12.1 Display - settings.................................................................................................................................. 61
12.2 Menu item - time/date ........................................................................................................................ 61
12.3 Menu item - fuel................................................................................................................................... 62
12.4 Menu item - eco-mode ....................................................................................................................... 62
12.5 Menu item - external thermostat ....................................................................................................... 62
12.6 Menu item - anti-frost .......................................................................................................................... 63
12.7 Menu item - display options............................................................................................................... 63
12.8 Menu item - temperature unit............................................................................................................ 63
12.9 Menu item - volume ............................................................................................................................ 64
12.10 Menu item - manual pellet feed......................................................................................................... 64
12.11 Menu item - service due ..................................................................................................................... 64
12.12 Menu item - service menu .................................................................................................................. 64
12.13 Menu item - display lock..................................................................................................................... 64
12.14 Menu item - Language........................................................................................................................ 65
12.15 Menu item - Info................................................................................................................................... 65
12.16 Menu item - Heating statistics ............................................................................................................ 65
12.17 Menu item - tips ................................................................................................................................... 65
12.18 Setting the firebox door closing pressure........................................................................................ 66
12.19 Adjusting the ash box door................................................................................................................ 67
12.20 Adjusting the firebox door ................................................................................................................. 67
13 Commissioning.................................................................................................................................................... 69
13.1 First start-up.......................................................................................................................................... 69
14 Maintenance ........................................................................................................................................................ 70
14.1 Intervals ................................................................................................................................................ 70
14.2 Cleaning and emptying the riddling grate....................................................................................... 70
14.3 Cleaning the exhaust gas pipes......................................................................................................... 71
14.4 Changing the storage battery............................................................................................................ 72
15 Alarms and error messages............................................................................................................................... 73

Operating manual Scotty Duo Contents
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15.1 List of alarms and errors...................................................................................................................... 73
15.2 Resetting warnings and errors ........................................................................................................... 74
15.3 Safety temperature limiter.................................................................................................................. 74
16 Electrical connection diagram .......................................................................................................................... 75
16.1 Model with permanently running screw motor ............................................................................... 75
17 Dismantling.......................................................................................................................................................... 80
18 Spare parts........................................................................................................................................................... 81
19 Disposal................................................................................................................................................................ 85
20 Warranty and guarantee.................................................................................................................................... 87
21 Data processing .................................................................................................................................................. 88
22 Start up log .......................................................................................................................................................... 89
23 Service Report ..................................................................................................................................................... 90

1 | General information EN Operating manual Scotty Duo
6
1 General information
You have decided in favour of an Austroflamm hybrid stove.
Congratulations on your decision and thank you for your trust.
Correct operation and care are essential for trouble-free operation and long service life.
The information in this manual is of a general nature. National and European standards, local and
building regulations, together with fire regulations must also be complied with.
Read these instruction through carefully before installation and operation. No liability or warranty
claims apply for damage incurred by failure to follow this manual. Please observe the instructions in
the individual sections.
This manual is a component part of the hybrid stove. This manual is included with your hybrid stove.
In the following list we give you an overview of which sections are important for whom:
Dealer End customer
Complete operating manual General information [}on page 6]
Purpose of the manual
Safety [}on page 10]
Product overview [}on page 13]
Technical data [}on page 16]
Requirements at the installation location [}on page 21]
Fuel material/-quantity [}on page 22]
Operation [}on page 49]
Operation [}on page 55]
Settings [}on page 61]
Commissioning [}on page 69]
Maintenance [}on page 70]
Alarms and error messages [}on page 73]
Spare parts [}on page 81]
Disposal [}on page 85]
Warranty and guarantee [}on page 87]
Start up log [}on page 89]
Service Report [}on page 90]
You have decided in favour of an Austroflamm hybrid stove.
Congratulations on your decision and thank you for your trust.
Correct operation and care are essential for trouble-free operation and long service life.
The information in this manual is of a general nature. National and European standards, local and
building regulations, together with fire regulations must also be complied with.
Read these instruction through carefully before installation and operation. No liability or warranty
claims apply for damage incurred by failure to follow this manual. Please observe the instructions in
the individual sections.
1.1 Link to operating manual
You have in your hands an extract from our manual for this hybrid stove. For detailed information on
the operation, installation, maintenance, help, etc., download the operating manual via our website
http://www.austroflamm.com via the respective product page.
Scanning the QR code will take you straight to the product page for this hybrid stove. You will find the
operating manual under Downloads.

Operating manual Scotty Duo EN 1 | General information
7
Fig.1: Scotty Duo
1.2 Copyright
All Rights reserved. The contents of these instructions may be reproduced or distributed only with the
consent of the publisher! Printing, spelling and typographical errors reserved.

2 | Purpose of the manual EN Operating manual Scotty Duo
8
2 Purpose of the manual
This manual is a component part of the hybrid stove and is intended to contribute to the hybrid stove
being safely installed and maintained.
TIP
Please read this manual before using the stove for the first time.
2.1 Storing the manual
Store this manual in case you need it. A current version of the manual can be found online at our
homepage www.austroflamm.com.
2.2 Structure of the manual
The table of contents can be found on page 3.
Illustrations in this manual may differ from the delivered product.
2.3 Representations used
The following representations are used in this manual:
Steps with mandatory adherence to the sequence
üPrerequisite
1) Step 1
2) Step 2
3) …..
ðIntermediate result / additional information
ðResult
Steps and bullet points without mandatory sequence
• ….
• ….
– ….
– ….
Cross-references
See Technical Data
Useful tips
TIP
Fuel
Use only the recommended fuel!
2.4 Version control
We update our manuals on a continual basis. The current version can be found at our homepage
www.austroflamm.com.

Operating manual Scotty Duo EN 2 | Purpose of the manual
9
2.5 Abbreviations
Abbreviation Meaning
HMS Heat Memory System

3 | Safety EN Operating manual Scotty Duo
10
3 Safety
In this manual we give you numerous safety instructions for the safe operation of your hybrid stove.
These instructions are characterized differently as follows, depending on their importance:
In this manual we give you numerous safety instructions for the safe operation of your hybrid stove.
3.1 Importance of the safety instructions
NOTICE
Particular behaviour and/or activities that are required for safe working. Failure to follow this can result
in material damage.
CAUTION
Possible dangerous situation (light or minor injuries and material damage).
WARNING
Possibly imminent danger to life and health of persons (severe injuries or death).
DANGER
Immediately imminent danger to life and health of persons (severe injuries or death).
3.2 Warning of sources of danger
3.2.1 General safety instructions
• The information in this manual represents generally applicable standards and rules. National and
European standards, local and building regulations, together with fire regulations must also be
complied with.
• Please carefully store this manual and ensure that it is always available.
• Compliance with the instructions contained here will guarantee the safety of people and the appli-
ance, economic operation and a long service life. The hybrid stove has been designed based on
standards EN 14785 and EN 13240.
• Original parts must not be modified or exchanged for parts from other manufacturers. Such action
will void the warranty claim.
• When working or intervening on the hybrid stove, the power supply must be switched off.
• Diagrams and drawings supplied with the stove are used only as illustrative examples; the manu-
facturer pursues a policy of constantly developing and updating the product and may make modi-
fications without prior notification.
• All dimensions in this manual are given in mm.
• The initial commissioning of the hybrid stove must only be carried out by authorised Austroflamm
service partners.
• Your hybrid stove is not suitable for use as a ladder or a stand.
• Please note that the surfaces of the hybrid stove heat up considerably during operation. We re-
commend that you use the protective glove supplied to operate the hybrid stove.

Operating manual Scotty Duo EN 3 | Safety
11
• Please alert children to these dangers, and keep them away from the hybrid stove when it is oper-
ating.
• No rubbish (of any kind) or residual materials may be burnt in the hybrid stove. Only the recom-
mended fuels may be burnt.
• Placing non-heat-resistant objects on the stove or in its vicinity is forbidden.
• Do not place any items of laundry on the hybrid stove to dry. Even laundry racks or the like must be
placed at a sufficient distance from the hybrid stove - fire risk!
• While your hybrid stove is in operation, it is forbidden to process highly flammable or explosive
substances in the same room or in adjoining rooms.
• It must be ensured that there is a sufficient supply of combustion air and safe removal of exhaust
gases. Therefore always check whether the chimney is blocked, especially after a long break in op-
eration.
• In the transition period, i.e. during high external temperatures, a sudden temperature rise can dis-
rupt the chimney draft so that the fuel gases are not completely drawn off. Should this be the case,
switch off the hybrid stove.
• The convection air grille must never be closed, not even partially.
• Venting systems that are being operated together with the fireplace in the same room or group of
rooms may cause problems.
• The hybrid stove must be regularly cleaned and maintained: see Maintenance section.
• Repairs to your hybrid stove must only be carried out by technical personnel who have been
trained by the manufacturer.
• Exchange spare parts depending on requirement and condition. Regularly check the electrical and
electronic components for damage or wear.
• Safety features must not be bypassed.
• If fuel used is incorrect or too moist, then due to deposits in the chimney this may lead to a chim-
ney fire. Immediately close all ventilator openings on the chimney and inform the fire service. After
the chimney has burned out, have it checked by an expert for cracks and leaks.
• Under certain conditions, pellet appliances are suitable also for multiple occupancy of chimneys.
Your master chimney sweep will inform you of these conditions and carry out the appropriate ac-
ceptance.
• Please note that the room in which the stove is installed must have at least one door / one window
leading to the outside, or be directly connected to such a room. Other heating appliances and ex-
tractor bonnets must not be operated together with these heating appliances as part of the room
air system.
• The firebox door must be kept closed when the fire is operating.
• The installation surface for the hybrid stove must have an appropriate load-bearing capacity. If an
existing design does not fulfil this condition, suitable measures (e.g. a plate for distribution of the
load) must be taken to meet it.
• This manual must be carefully read through before the installation, use or any intervention on the
hybrid stove.

3 | Safety EN Operating manual Scotty Duo
12
3.2.2 Safety distances
c
b
b
a
Fig.2: Safety distances (plan)
When setting up in the room the following safety distances
to combustible materials (minimum distances - see also
nameplate) must be adhered to.
• a) 700mm (at the front in the radiation area of the door)
• b) 250mm (at the sides)
• c) 100mm (rear)
Caution: The floor in the radiation area of the glass firebox
door must be non-combustible.
Note that the room in which the stove is installed must have
at least one door / one window leading to the outside, or
be directly connected to such a room. Other heating appli-
ances and extractor bonnets must not be operated together
with this heating appliance as part of the room air system.
This hybrid stove is positioned on the floor and aligned ho-
rizontally, observing the safety distances. The height of the
adjustable feet can be altered.

Operating manual Scotty Duo EN 4 | Product overview
13
4 Product overview
4.1 Intended use
The Austroflamm hybrid stove described in this manual is manufactured and tested as a type A1 self-
closing appliance under EN test EN 13240.
NOTICE
Operation is only permitted with the door shut, ash pan locked and hopper lid closed.
4.2 Identification of the product
In the following illustrations we will inform you of dimensions and the nameplate positioning.
4.2.1 Overview
1
23
Fig.3: Scotty Duo overview
1 Scotty Duo 2 Ceramic cladding
3 Steel cladding

4 | Product overview EN Operating manual Scotty Duo
14
4.2.2 Dimensions
H2H2
144
0
576
1018
1147
1018
0
1664
1731
447.5
0
169.8
0
239.8
227.2
110
0
520
564.5
444.8
445.2
205
890 0
564.5
475
110
7.5 5.5 2
125
130
(130)
80
1
2
3
Fig.4: Scotty Duo dimensions
1 Combustion air access rear/bottom 2 Air module outlet
3 Flue outlet

Operating manual Scotty Duo EN 4 | Product overview
15
4.2.3 Positioning of the nameplate
Fig.5: Nameplate
The nameplate of your stove is located on the inside of the
hopper lid.
You can find a copy of the nameplate on the back of this manual.
4.3 Energy label
Fig.6: Energy label

5 | Technical data EN Operating manual Scotty Duo
16
5 Technical data
5.1 Technical data under Directive (EU) 2015/1185 and del. as per Regulation
(EN) 2015/1186
Contact details for the manufacturer or their authorized representative
Manufacturer: Austroflamm GmbH
Contact: -
Address: Austroflamm-Platz 1
4631 Krenglbach
Austria
Appliance details
Model identification(s): Scotty Duo
Equivalent models: -
Test reports: RRF-8521 5726 by 1625 RRF (pellets)
RRF-4021 5726 by 1625 RRF (firewood)
Applied harmonized standards: EN 14785:2006
EN 13240:2001 / A2:2004 / AC:2007
Other standards/technical specifications Specifications: EN 16510:2018
Indirect heating function: no
Direct heat output: 9.4 kW
Indirect heat output1: -
Properties for operation with the preferred fuel
Space heating annual use efficiency ηs: 79.4%
Energy efficiency index (EEI): 119
Particular precautions for assembly, installation or maintenance
Described in the individual sections of the operating manual.
Fuel Preferred
fuel
(only one)2:
Other suit-
able fuel(s)3:
ηs
[x%]:
Space heating emis-
sions at nominal heat ef-
ficiency (*)
Space heating emis-
sions at minimum
heat efficiency4 (*) (**)
PM OGC CO NOx PM OGC CO NOx
[x] mg/Nm³ (13% O2)5[x] mg/Nm³ (13%
O2)6
Log, moisture content ≤
25 %
no yes 76.0 19 61 1000 133 - - - -
Compregnated laminated
wood,
Moisture content < 12 %
yes no 79.4 18 <5 94 99 - - - -
Other woody biomass no no - - - - - - - - -
Non-woody biomass no no - - - - - - - - -
Anthracite and dry steam
coal
no no - - - - - - - - -
Coking coal no no - - - - - - - - -
Semi-coke no no - - - - - - - - -
Bituminous coal no no - - - - - - - - -

Operating manual Scotty Duo EN 5 | Technical data
17
Lignite briquettes no no - - - - - - - - -
Peat briquettes no no - - - - - - - - -
Briquettes made from a
mixture of fossil fuels
no no - - - - - - - - -
Other fossil fuels no no - - - - - - - - -
Briquettes made from a
mixture of biomass and
fossil fuels
no no - - - - - - - - -
Other mixture of biomass
and solid fuels
no no - - - - - - - - -
(*) PM = dust, OGC = organic gaseous connections, CO = carbon monoxide, NOx = nitrogen oxide
(**) Only required when using correction factors F(2) or F(3).
Properties for exclusive operation with the preferred fuels7
Specification Symbol Value Unit Specification Symbol Value Unit
Heat output Thermal efficiency (fuel efficiency) (based on the NCV)
Nominal heat effi-
ciency
Pnom 9.4 kW thermal efficiency (fuel ef-
ficiency) at nominal heat
efficiency
ηth,nom 90.0 %
Minimum heat
output (standard
value)
Pmin - kW thermal efficiency (fuel ef-
ficiency) at minimum heat
output (standard value)
ηth,min - %
Auxiliary power consumption Type of heat output/room temperature control
At nominal heat
efficiency
elmax 0.017 kW single-level heat output, no room temperature
control
yes
At minimum heat
output
elmin 0.017 kW two or more manually adjustable levels, no room
temperature control
no
In standby condi-
tion
elSB 0.005 kW Room temperature control with mechanical ther-
mostat
no
Pilot flame power requirement with electronic room temperature control no
Pilot flame power
requirement
(if present)
Ppilot - kW with electronic room temperature control and day-
time regulation
no
with electronic room temperature control and
weekday regulation
no
Other regulation options
(Multiple answers possible)
Room temperature control with presence detec-
tion
no
Room temperature control with open window de-
tection
no
with remote control option no
1 There is no entry for fireplaces without water-carrying components.
2 Values for annual use efficiency and emissions must be given here for the preferred fuel.
3 Values for annual use efficiency and emissions must be given here for all other suitable fuels.
4 Corresponds to partial load heat output as per EN 16510
5 Specification in mg/m³ for heated filter method (in compliance with Annexe III, number 4, letter a,
section i, point 1) or g/kg for measurement in dilution tunnel (in compliance with Annexe III, number 4,
letter a, section i, point 2 and 3.)

5 | Technical data EN Operating manual Scotty Duo
18
6 Specification mg/m³ for heated filter method (in compliance with Annexe III, number 4, letter a, sec-
tion i, point 1) or g/kg for measurement in dilution tunnel (in compliance with Annexe III, number 4, let-
ter a, section i, point 2 and 3.)
7 Specifications are made here for the preferred fuel only.
5.2 General specifications
Technical data
Nominal heat efficiency [kW] 9.4
Partial load heat output [kW] 2.8
Space heating capacity, at least (depending on the building insulation) [m³] 114
Maximum room-heating capacity (depending on the building insulation) [m³] 255
Efficiency [%] 90
CO [mg/Nm³] <250
Flue gas temperature at nominal heat output [°C] 219
Partial output flue gas temperature [°C] 112
Flue gas mass flow [g/s] 5.6
Flue gas mass flow [g/s] for partial load 3.8
Minimum feed pressure at nominal heat output [Pa] 12
Pellet hopper capacity [kg] 34
Pellet hopper capacity [l] 51
Fuel throughput, minimum [kg/h] 0.6
Fuel throughput, maximum [kg/h] 1.87
Autonomy, minimum [h] 18
Autonomy, maximum [h] 56
Air sockets [Ø] 125
Flue pipe outlet, diameter [mm] 130
Electrical power input when switching on [W] 325
Electrical power input during operation [W] 16.5
Power connection [V/Hz] 203/50
Height [mm] 1147
Width [mm] 890
Depth [mm] 520
Weight [kg] 300
Minimum clearance at the sides for firebox 300
Minimum clearance at the sides for pellet hopper 100
Minimum clearance at the rear 180
Minimum clearance at the front 1000
Temperature limits 0-40
Relative humidity non-condensing
Fire safety - distance from combustible materials, base [mm] 0
Fire safety - distance from combustible materials, rear [mm] 130
Fire safety - distance from combustible materials, side [mm] 100
Fire safety – distance from combustible materials, ceiling [mm] -
Fire safety - distance from combustible materials - combustion chamber side offset
[mm]
300
Fire safety– distance from combustible materials - side of pellet hopper [mm] 100 / 0
Fire safety - distance from combustible materials - within radiation area of the observa-
tion window door [mm]
1000 / --- / 0
Minimum distance from non-flammable materials [mm] 50

Operating manual Scotty Duo EN 5 | Technical data
19
Safety distances to combustible materials, front [mm] 700
Safety distances to combustible materials, side [mm] 250
Safety distances to combustible materials, back [mm] 100

6 | Transport, handling and storage EN Operating manual Scotty Duo
20
6 Transport, handling and storage
6.1 Transport
Fig.7: Crate
Immediately checked the goods delivered for complete-
ness and damage in transit.
Before installing the hybrid stove, check that all movable
parts are working. Any defects before the installation of the
hybrid stove must be reported.
Transport is with a crate. Use a lifting truck or forklift to
transport the crate including the hybrid stove.
Remove the crate and dispose of it appropriately.
Only approved transport aids with sufficient load-bearing capacity may be used for transport.
6.2 Storage
The appliance must be stored in a dry room/warehouse. Protect it against dirt, heat and moisture.
The following illustrations are attached to the crate and must be complied with:
• Fragile – always place upright – protect against moisture
and store dry.
• Remove and dispose of packing material in an environ-
mentally friendly manner.
• The crate can be disposed of in the separate collection
for packaging. Local disposal regulations must be ob-
served.