Quadra-Fire CASTILE-CE-MBK User manual

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www.quadrare.com 7068-112B October 24, 2011
CASTILE & SANTA FE PELLET STOVE
Owner’s Manual
Installation and Operation
CASTILE-CE-MBK
SANTAFE-CE-MBK
Models:
WARNING
Please read this entire manual
before installation and use of this
pellet fuel-burning room heater.
Failure to follow these instructions
could result in property damage,
bodily injury or even death.
• Donotstoreorusegasolineorotheram-
mablevaporsandliquidsinthevicinityofthis
oranyotherappliance.
• Donotoverre-Ifanyexternalpartstartsto
glow,youareoverring.Reducefeedrate.
Overringwillvoidyourwarranty.
• Complywithallminimumclearancestocom-
bustiblesasspecied.Failuretocomplymay
causehousere.
DO NOT DISCARD THIS MANUAL
CAUTION
• Importantoperatingand
maintenanceinstruc-
tionsincluded.
• Leavethismanualwith
partyresponsibleforuse
andoperation.
• Read,understandand
followtheseinstruc-
tionsforsafeinstalla-
tionandoperation.
DO NOT
DISCARD
WARNING
Hot glass will cause burns.
• Donottouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroom
asreplace.
• Alertchildrenandadultstohazardsofhigh
temperatures.
High temperatures may ignite clothing or other
ammable materials.
• Keepclothing,furniture,draperiesandother
ammablematerialsaway.
HOT SURFACES!
Glassandothersurfacesare
hotduringoperationAND
cooldown.
FuelType:WoodPellets,lessthan38mminlength,
6mmto8mmindiameter.
Burningofanyothertypeoffuelvoidsyourwarranty.
CAUTION
Checkbuildingcodespriortoinstallation.
• Alllocalregulations,includingthosereferringtonationaland
Europeanstandardsneedtobecompliedwithwheninstalling
theappliance.
• Consultlocalreofcialsorauthoritieshavingjurisdiction
aboutrestrictions,installationinspection,andpermits.
CAUTION

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Castile & Santa Fe CE Pellet Stove
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7068-112B
Hearth&HomeTechnologieswelcomesyoutoourtradition
of excellence!In choosing a Quadra-Fire appliance, you
haveourassuranceofcommitmenttoquality,durability,and
performance.
This commitment begins with our research of the market,
including ‘Voice of the Customer’ contacts, ensuring we
makeproducts that will satisfyyour needs. Our Research
and Development facility then employs the world’s most
advancedtechnologytoachievetheoptimumoperationof
ourstoves,insertsandreplaces.Andyetweareold-fash-
ionedwhenitcomestocraftsmanship.Eachunit ismeticu-
louslyfabricatedandsurfacesarehand-nishedforlasting
beautyandenjoyment.Ourpledgetoqualityiscompleted
aseachmodelundergoesaqualitycontrolinspection.
Wewishyouandyourfamilymanyyearsofenjoyment in
the warmth and comfort of your hearth appliance.Thank
youforchoosingQuadra-Fire.
NOTE: Consult insurance carrier, local building inspector, re
ofcials or authorities having jurisdiction over restrictions,
installation inspection and permits.
1445 North Highway - Colville, WA 99114 - USA
Nominal heat output:
Puissance nominale:
Nominaal vermogen:
Max: 7,9 kW
Min: 3,0 kW
EN 14785 - 2006
SANTA FE CE PELLET STOVE
CO emission (at 13% O2):
Des émissions de CO (à 13% O2):
CO-uitstoot (bij 13% O2):
Max: 0,003%
Min: 0,008%
Eciency:
Ecacité:
Eciëntie:
Max: 82,1%
Min: 77,5%
Flue gas temperature:
Température des fumées:
Rookgastemperatuur:
161°C
Max electrical power supply:
Max approvisionnement électrique:
Max elektrische voeding:
470 W
Rated Voltage:
Tension nominale:
Nominale spanning:
230 V - 50 Hz
Safety clearance distance (back):
Distance de dégagement de sécurité (retour):
Veiligheidsafstand afstand (terug):
50 mm
Safety clearance distance (side):
Distance de dégagement de sécurité (côté):
Veiligheidsafstand afstand (zijde):
160 mm
Use only recommended fuels. Utilisez uniquement des combustibles
recommandés. Gebruik alleen aanbevolen brandstoen.
Read and follow the operating instructions! Lisez et suivez les
instructions d'utilisation! Lees en volg de gebruiksaanwijzing!
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2011 2012 2013 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
SERIAL NO. / NUMÉRO DE SÉRIE / SERIENUMMER
007030
7068-111
1445 North Highway - Colville, WA 99114 - USA
Nominal heat output:
Puissance nominale:
Nominaal vermogen:
Max: 7,9 kW
Min: 3,0 kW
EN 14785 - 2006
CASTILE CE PELLET STOVE
CO emission (at 13% O2):
Des émissions de CO (à 13% O2):
CO-uitstoot (bij 13% O2):
Max: 0,003%
Min: 0,008%
Eciency:
Ecacité:
Eciëntie:
Max: 82,1%
Min: 77,5%
Flue gas temperature:
Température des fumées:
Rookgastemperatuur:
161°C
Max electrical power supply:
Max approvisionnement électrique:
Max elektrische voeding:
470 W
Rated Voltage:
Tension nominale:
Nominale spanning:
230 V - 50 Hz
Safety clearance distance (back):
Distance de dégagement de sécurité (retour):
Veiligheidsafstand afstand (terug):
50 mm
Safety clearance distance (side):
Distance de dégagement de sécurité (côté):
Veiligheidsafstand afstand (zijde):
160 mm
Use only recommended fuels. Utilisez uniquement des combustibles
recommandés. Gebruik alleen aanbevolen brandstoen.
Read and follow the operating instructions! Lisez et suivez les
instructions d'utilisation! Lees en volg de gebruiksaanwijzing!
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2011 2012 2013 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
SERIAL NO. / NUMÉRO DE SÉRIE / SERIENUMMER
007028
7070-100

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October 24, 2011 Page3
Castile & Santa Fe CE Pellet Stove
7068-112B
TABLE OF CONTENTS
Safety Alert Key:
• DANGER! Indicatesahazardoussituationwhich,ifnotavoidedwillresultindeathorseriousinjury.
• WARNING!Indicatesahazardoussituationwhich,ifnotavoidedcouldresultindeathorseriousinjury.
• CAUTION! Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.
• NOTICE:Indicatespracticeswhichmaycausedamagetotheapplianceortoproperty.
Congratulations...............................................................2
SampleofSafety/SerialNumerLabel.............................2
SafetyAlertKey...............................................................3
LimitedWarranty.............................................................4-5
Section 1: Listing and Code Approvals
 A. ApplianceCertications.....................................6
 B. GlassSpecications..........................................6
 C. ElectricalRating................................................6
 D. Specications....................................................6
User’s Guide
Section 2: Operating Instructions
 A. FireSafety.........................................................7-8
 B. Combustible/Non-CombustibleMaterial............8
 C. FuelMaterial&FuelStorage............................8
 D. GeneralOperationInformation..........................9
 E. BeforeYourFirstFire........................................9
 F. FillingtheHopperwithFuel...............................9
 G. StartingYourFirstFire......................................9-10
 H. FireCharacteristics...........................................10
 I. FlameHeightAdjustment(FeedRate)..............10
 J. IgnitionCycles...................................................10
 K. ClearSpace......................................................10
Section 3: Maintaining & Servicing Appliance
A. ProperShutdownProcedures...........................11
 B. QuickReferenceMaintenanceChart................11
C. GeneralMaintenance&Cleaning.....................11-14
 D. HighAshFuelContentMaintenance................15
Section 4: Troubleshooting for Homeowner
 A. FrequentlyAskedQuestions.............................16
Installer’s Guide
Section 5: Getting Started
 A. Design,Installation&Location
  ConsiderationsandFloorSupport....................17
 B. ThermostatLocation.........................................18
 C. Tools&SuppliesNeeded..................................18
 D. InspectApplianceandComponents.................18
 E. Pre-BurnChecklist............................................18

Section 6: Dimensions & Clearances
 A. ApplianceDimensions.......................................19
 B. ClearancetoCombustibles...............................20
 C. HearthProtection.............................................21
Section 7: Vent Information
 A. VentingTerminationRequirements...................22
 B. AvoidingSmokeandOdors..............................22-23
 C. NegativePressure.............................................23
 D. Draft..................................................................23
 E. Chimney&ExhaustConnection.......................24
 F. PelletVentingCharts........................................25
Section 8: Venting Systems
 A. Alcove...............................................................26
 B. Vertical-Interior................................................27
 C. ThroughtheWall&Vertical-External..............27
 D. VerticalIntoExistingClassAChimney ..............27
 E. Masonry............................................................28
 F. AlternateMasonry.............................................28
 G. ThroughtheWall...............................................29
Section 9: Appliance Set-Up
 A. OutsideAirInstallation......................................30
 B. LogSetPlacement(Optional)...........................31
 C. ThermostatInstallation......................................31
ContactInformation.........................................................32

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A. Appliance Certication
B. Glass Specications
D. Specications
Thisapplianceisequippedwith5mmceramicglass.Replace
glass only with 5mm ceramic glass.Please contact your
dealerforreplacementglass.
C. Electrical Rating
230VAC,50Hz,Start2.80Amps,Run0.80Amps
*Thermaloutputwillvary,dependingonthe type of fuel
you use in your appliance.Consult your Quadra-Fire
dealerforbestresults.
NOTICE: Hearth&HomeTechnologies,manufacturer
ofthisappliance,reservestherighttoalteritsprod-
ucts,theirspecicationsand/orpricewithoutnotice.
WARNING! Risk of Fire! Hearth&HomeTechnologiesdis-
claimsanyresponsibilityfor,andthewarrantyandagency
listingwillbevoidedbytheaboveactions.
DO NOT:
 • Installoroperatedamagedappliance
 • Modifyappliance
•Useasanincineratororanyotherdifferentwayfrom
whichitwasconceived
 • Install other than as instructed by Hearth & Home
Technologies
 • Operate the appliance without fully assembling all
components
 • Overre
 • Install any component not approved by Hearth &
HomeTechnologies
 • InstallpartsorcomponentsnotListedorapproved.
Improperinstallation,adjustment,alteration,serviceor
maintenancecancauseinjuryorpropertydamage.
Forassistanceoradditionalinformation,consultaqualied
installer,serviceagencyoryourdealer.
1Listing and Code Approvals
Model SantaFeorCastilePelletAppliance
Type ResidentialSpaceheatingappliancered
bywoodpellets
Standard EN14785:2006
Hearth&HomeTechnologies
1445NorthHighway
Colville,WA99114
UnitedStates
2011
Distance to Adjacent Com-
bustion Materials: StandofftoRear:50mm StandofftoSide:160mm
CO Concentration at 13% Max:0.003
Min:0.030
Flue Gas Temperature: 161oC
*Thermal Output: Max:6.3kW
Min:3.0kW
Energy Efciency: Max:75.1%
Min:75.0%
Heating Capacity: 220m2to350m2
Hopper Capacity: 18kg
Fuels: WoodPellets,lessthan
38mminlength,6mmto
8mmindiameter
Shipping Weight: 109kg,add18kgwhen
thehopperisfull
Quadra-Fire is a registered trademark of Hearth &
Home Technologies
NOTE: Some generator or battery back-up systems
may not be compatable with the micro-processor elec-
tronics on this appliance. Please consult the power
supply manufacturer for compatable systems.

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October 24, 2011 Page7
Castile & Santa Fe CE Pellet Stove
7068-112B
HOT SURFACES!
GlassandothersurfacesarehotduringoperationANDcooldown.
Hot glass will cause burns.
• Donottouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroomasappliance.
• Alertchildrenandadultstohazardsofhightemperatures.
High temperatures may ignite clothing or other ammable materials.
• Keepclothing,furniture,draperiesandotherammablematerialsaway.
WARNING
2Operating Instructions
User’s Guide
WARNING! Do not operate appliance before reading and
understanding the operating instructions in the Owner’s
Manual. Failure to operate appliance according to operating
instructions could cause re or injury.

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7068-112B
A. Fire Safety
Toprovidereasonableresafety,thefollowingshouldbe
givenseriousconsideration:
• InstallatleastonesmokedetectorandCOmonitoroneach
oorofyourhome.
• Locatedetectorsawayfromtheheatingapplianceandclose
tothesleepingareas.
• Followthedetector’smanufacturer’splacementand
installationinstructionsandmaintainregularly.
• Convenientlylocateareextinguishertocontendwithsmall
res.
• Intheeventofahopperre:
• Evacutethehouseimmediately.
• Notifyredepartment.
B. Combustible/Non-Combustible Materials
• Combustible Material
Materialmadeoforsurfacedwithwood,compressed
paper,plantbers,plastics,oranymaterialcapable
ofignitingandburning,whetherame-proofedornot,
plasteredorunplastered.
• Non-combustible Material
 Materialwhichwillnotigniteandburn.Suchmaterialsare
thoseconsistingentirelyofsteel,iron,brick,tile,slate,
glassorplasters,oranycombinationthereof.
• FirestopNon-combustible Sealant Material
 Sealantswhichwillnotigniteandburn.
Clinkers
Mineralsandothernon-combustiblematerialssuchassand
willturnintoahard,glass-likesubstancecalledaclinkerwhen
heatedintherepot.
Treesfromdifferentareaswillvaryinmineralcontent.That
iswhysomefuelsproducemoreclinkersthanothers.
Moisture
Alwaysburndryfuel.Burningfuelwithhighmoisturecontent
takesheatfromthefuelandtendstocooltheappliance,
robbingheatfromyourhome.Damppelletfuelcanclogthe
feedsystem.
Size
• Pelletsareeither6or8mmindiameter
• Lengthshouldbenomorethat38mm
• Pelletlengthscanvaryfromlottolotfromthesame
manufacturer
• Duetolengthvariations,theameheight(feedrate)may
needadjustingoccasionally.Seepage 10 forinstructions.
Performance
• Higherashcontentrequirestheashdrawertobeemptied
morefrequently
• Hardwoodsrequiremoreairtoburnproperly
• Premiumwoodpelletsproducethehighestheatoutput.
• Burningpelletslongerthan38mmcancauseaninconsistent
fuelfeedrateand/ormissedignitions.
C. Fuel Material and Fuel Storage
Pelletfuelqualitycangreatlyuctuate.Werecommendthat
youbuyfuelinmulti-tonlotswheneverpossible.However,
wedorecommendtryingvariousbrandsbeforepurchasing
multi-tonlotstoensureyoursatisfaction.
FuelMaterial
• Madefromsawdustorwoodby-products
• Dependingonthesourcematerialitmayhaveahighor
lowashcontent.
HigherAshContentMaterial
• Hardwoodswithahighmineralcontent
• Fuelthatcontainsbark
• Standardgradepelletsandhighashpellets
LowerAshContentMaterial
• Softwoods
• Fuelswithlowmineralcontent
• Premiumgradepellets
CAUTION! Do not burn fuel that contains an additive;
(such as soybean oil).
• Maycausehopperres
•Damagetoproductmayresult
Storage
• Woodpelletsshouldbeleftintheiroriginalsealedbaguntil
usingtopreventmoistureabsorption.
• Do notstoreanypelletfuelwithintheclearance
requirementsorinanareathatwouldhinderroutine
cleaningandmaintenance.
CAUTION! Testedandapprovedforwoodpellets.Burning
ofanyothertypeoffuelvoidsyourwarranty.

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October 24, 2011 Page9
Castile & Santa Fe CE Pellet Stove
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E. Before Your First Fire
1. First,makesureyourappliancehasbeenproperly
installedandthatallsafetyrequirementshavebeenmet.
Payparticularattentiontothereprotection,ventingand
thermostatinstallationinstructions.
2. Doublecheckthattheashdrawerandreboxareempty!
3. Closethefrontdoor.
IMPORTANT DETAIL: The tip of the thermocouple must
be in contact with the inside end of the thermocouple
cover or missed ignitions can occur.
G. Starting Your First Fire
1. A thermostatisrequiredforproperoperationofthis
appliance.Atthistime,llthehopperwithpellets,set
thethermostattoitslowestsetting.Plugthepowercord
intonearbyoutlet.
2. The exhaustblowerwillstayonforapproximately18
minuteseventhoughthethermostatisnotcallingfor
heat.Thisisnormal.
3. L ocatetheheatoutputcontrolswitchmountedonthe
backoftheapplianceintheupperrightcorner.Figure
9.1. Turnittothe“high”settingbypushing the top of
thecontrolswitchinandthenadjustthethermostattoits
highestsetting.Removetherightsidepanelandthered
calllightlocatedtotheleftofthecontrolboxwillbeon.
Figure 10.1.Thisindicatesthethermostatiscallingfor
heat.
4. Thefuelfeedsystemandtheignitershould now beon.
5. Foryourrstreitwillbenecessarytopressthereset
buttononceapproximately2minutesafterstartupand
againin5minutes.Thiswillllthefeedsystemandallow
theappliancetobegindroppingpellets.Theappliance
willcontinuetorunaslongasthethermostatiscalling
forheat.
D. General Operating Information
1. Thermostat Calls For Heat
Theapplianceislikemostmodernfurnaces;whenthe
thermostatcallsforheat,yourappliancewill automatically
lightanddeliverheat.Whentheroomisuptotemperature
andthethermostatissatised,theredcalllightwillgooff
andtheappliancewillshutdown.
2. Heat Output Controls
Thisapplianceisequippedwithaheatoutputcontrolswitch
thathasthreesettingsorburnrates;low,mediumandhigh.
Theappliancewillturnonandoffasthethermostatdemands.
Whenthethermostatcallsforheat,theappliancewillstart
upattheburnrateforwhichitisset.Iftheapplianceisset
atoneofthelowersettings,itwillrunquieterbuttakelonger
toheatupanareathanifitweresetatahigherburnrate.
Regardlessoftheburnrate,whentheareaiswarmenough
tosatisfythethermostat,theappliancewillshutoff.
Figure 9.1
WARNING
FireHazard.
Keepcombustiblematerials,gasoline
andotherammablevaporsandliquids
clearofappliance.
• DoNOTstoreammablematerialsintheappliance’s
vicinity.
• DONOTUSEGASOLINE,LANTERNFUEL,
KEROSENE,CHARCOALLIGHTERFLUIDOR
SIMILARLIQUIDSTOSTARTOR“FRESHENUP”A
FIREINTHISHEATER.
• DONOTBURNGARBAGEORFLAMMABLEFLUIDS
SUCHASGASOLINE,NAPHTHAORENGINEOIL.
• DONOTUSECHEMICALSOFFLUIDSTOSTART
THEFIRE.
• Keepallsuchliquidswellawayfromtheheaterwhileit
isinuse.
• Combustiblematerialsmayignite.
High
Med
Low
Heat Output Switch
Reset Button
Reset
Button
On/Off Switch
F. Filling the Hopper with Fuel
1. Openthehopperlidandpullthelidtowardsyou.Thelid
cannowserveasashelftosupportthebagoffuel.
2. Donotoverllthehopper.Thelidmustbecompletely
closedtomaintainpropervacuumandforthefeedmotor
tooperate.Anerror message will appearonthe wall
controlifthelidisnotproperlyclosed.
3. Remove any sawdust or fuel from the lid gasket after
rellinghopper.
4. Donotleaveanypartofthefuelbagontheappliance
afterrellinghopper.
5. Storefuelawayfromtheappliancetomaintainproper
safeairclearancetocombustibles.

Page10 October 24, 2011
Castile & Santa Fe CE Pellet Stove
R
7068-112B
H. Fire Characteristics
Aproperlyadjustedrewiththeheatoutputcontrolswitch
seton“high”hasashortactiveamepatternthatextends
outoftherepotapproximately102mm.Iftherehastall
ameswithblacktailsandseemssomewhatlazy,thefeed
ratewillneedtobereduced.Thisisdonebyslidingthefuel
adjustmentcontrolroddown,whichwillreducethefeed.If
thereisnot102mmtall,slidethefueladjustmentcontrol
roduptoincreasethefeed.Amediumandlowsettingwill
giveashorterame.Theamewillriseandfallsomewhat.
Thisisnormal.
Figure 10.2
Thefeedadjustmentcontrolrodisfactoryset,andshould
beadequateformostfuels.However,iftheflameheightis
toohighortoolow,youwillneedtoadjustthefeedrate.Wait
untiltheappliancehasbeenburningfor15minutesbefore
makingyouradjustmentsand a llow15minutesforfeed
adjustmenttotakeeffect. 
I. Feed Rate Adjustment Instructions
1. Loosenthesetscrew1/4to1/2turnduringset-up
ofappliance.Thiswillallowmovementofthefeed
adjustmentcontrolrod.Donotre-tightensetscrew.
2.Loosenthewingnut.
3.Adjustthefeedadjustmentcontrolrodupwardtowardsthe
"+"symboltoincreasethefeedrateandameheightor
downtowardsthe"-"symbol,todecreasethefeedrate
andameheight.Figure 10.2.
4.Re-tightenthewingnut.
Feed Adjustment Control Rod
Set Screw
Wing Nut
J. Iginition Cycles
1. Atthebeginningofeachignitioncycle,itisnormaltosee
somesmokeintherebox.Thesmokewillstoponcethe
restarts.
2. Theconvectionblowerwillautomaticallyturnonafteryour
appliancehasbeenburningforapproximately10minutes.
Thisblowertransfersheatfromyourapplianceintothe
room,andwillcontinuetorunafterthethermostathas
stopped calling for heat until the appliance has cooled
down.
3. Occasionallytheappliancemayrunoutoffuelandshut
itselfdown.Whenthishappens,theredcalllightwillbe
on. Figure 10.1.Torestartit,llthehopperandpressthe
resetbutton.See Figure 9.1 on page 9.Whenyoupress
theresetbuttontheredcalllightwillgoout.Releasethe
buttonandthelightwillcomebackon.Youshouldsee
areshortly.Ifnot,followtheinstructionsonpage 9of
“StartingYourFirstFire”.
WARNING
FireRisk
DoNOToperateappliance:
• Withappliancedooropen.
• Firepot oor open.
• Cleaningslideplatesopen.
DoNOTstorefuel:
• Closerthanrequiredclearancestocom-
bustiblestoappliance
• Withinspacerequiredforloadingorash
removal.
6. Oncetheappliancehasignited,letitburnforapproximately
15minutes,thensetthethermostattothedesiredroom
temperature.Adjusttheheatoutputcontrolswitchtothe
desiredsetting.
WARNING! RISK OF FIRE! Keepcombustiblematerials,
gasolineandotherammablevaporsandliquidsclearof
appliance.
• DoNOTstoreammablematerialsintheappliance’s
vicinity.
• DoNOTusegasoline,lanternfuel,kerosene,charcoal
lighteruidorsimilarliquidstostartor“freshenup”are
inthisheater.
Keepallsuchliquidswellawayfromtheheaterwhileitisin
useascombustiblematerialsmayignite.
K. Clear Space
WARNING! RISK OF FIRE! DoNOTplacecombustible
objectsinfrontoftheappliance.Hightemperaturesmay
igniteclothing,furnitureordraperies.Maintainaminimum
clearanceof914mminfrontofappliance.
NOTICE: Clearancesmayonlybereducedbymeansap-
provedbytheregulatoryauthorityhavingjurisdiction.
Mantel:
Avoid placing candles and other heat-sensitive
objects on mantel or hearth.Heat may damage these
objects.
Figure 10.1
Red Call Light

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October 24, 2011 Page11
Castile & Santa Fe CE Pellet Stove
7068-112B
3Maintaining & Servicing Your Appliance
C. General Maintenance
1. Types of Fuel
Dependingonthetypeoffuelyouareburningwilldictate
howoftenyouhavetocleanyourrepot.
Ifthefuelyouareburninghasahighdirtorashcontentit
maybenecessarytocleantherepotmorethanonceaday.
Dirtyfuelwillcauseclinkerstoformintherepot.Aclinker
is formed when dirt, ash or a non-burnable substance is
heatedto1093°Candbecomesglass-like.Seepage 16in
thissectionformoredetailsonfuelswithhighashcontent.
Clinker
Figure `12.1 - Clinker
Shock and Smoke Hazard
• Turndownthermostat,letappliancecompletely
coolandexhaustblowermustbeoff.Nowyou
canunplugappliancebeforeservicing.
• Smokespillageintoroomcanoccurifappliance
isnotcoolbeforeunplugging.
• Riskofshockifappliancenotunpluggedbefore
servicingappliance.
CAUTION
A. Proper Shutdown Procedure
Cleaning or Inspection Frequency Daily Weekly Monthly Yearly
AshPan Every5bagsoffuelormorefre-
quentlydependingonthefueltypeor
ashbuild-up
OR X
AshRemovalfromFirebox Every5bagsormorefrequently
dependingonthefueltypeorash
build-up
OR X
BeneathHeatExchanger Every1tonoffuel OR X
Blower,Combustion(Exhaust) Morefrequentlydependingonthefuel
type
OR  X
Blower,Convection 25bagsormorefrequentlydepending
onoperatingenvironment.
OR X
DoorLatchInspection Priortoheatingseason OR X
ExhaustPath 25bagsormorefrequentlydepending
onashbuild-up
OR X
Firebox-PrepareforNon-BurnSeason Atendofheatingseason OR X
Firepot-Burningpellets-hardwood Every3bags OR X
Firepot-Burningpellets-softwood Every5bags OR X
Glass Whenclearviewofrepotbecomes
obscure
OR X
HeatExchanger&DropTube Every15bags OR X
Hopper Every50bagsoffuelorwhenchang-
ingfueltypes
OR X
TopVentAdapter Morefrequentlydependingonthefuel
typeorashbuild-up
OR X
VentingSystem Morefrequentlydependingonthefuel
type
OR X
B. Quick Reference Maintenance Chart
Follow the detailed instructions found in this
section for each step listed as referenced in the
chart below.
NOTICE: Thesearerecommendations.Cleanmorefrequentlyifyouencounterheavybuild-upof
ashattherecommendedintervaloryouseesootcomingfromthevent.Not properly
cleaning your appliance on a regular basis will void your warranty.

Page12 October 24, 2011
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7068-112B
2. Cleaning Firepot with Cleaning Rod & Firepot
Clean-Out Tool
• Frequency:Dailyormoreoftenasneeded
• By:Homeowner
 a.Theappliancemustbeincompleteshutdownandcool
andtheexhaustbloweroff.Ifyouarejustcleaningthe
repot,thereisnoneedtounplugtheappliance.
 b.PullrepotcleaningrodOUTacoupleoftimestohelp
shakedebrisloose.Ifrodishardtopull,itmaybe
necessarytouseyourrepotclean-outtooltochip
awaymaterialthathasbuiltuponthebottomplateof
therepotandtopushoutanyclinkers.Largerclinkers
mayhavetoberemovedfromthetopoftherepot.
 c.The firepotfloorplatemustbefullyclosedwhen
nished.
WARNING
• NEVERpullrepotcleaningrodorcleaning
slideplatesoutwhenapplianceisoperating.
• Thecleaningslideplatesmustbefully
CLOSEDwhenapplianceisoperating.
•.Hotpelletsmayfallintoashpanandstartare
ormis-startsduetolackofvacuum.
Fire Risk
4. Cleaning Ash Pan/Drawer
• Frequency:Every5bagsorweeklyormorefre-
quentlydependingonashbuild-up.
• By:Homeowner
 Locatetheashpan/drawerunderneaththerepot.Open
thebottomashdoorandslidetheashpanstraightout.
Emptyintoanon-combustiblecontainerandre-install
ashpan/drawer.See Disposal of Ashes.
3. Ash Removal from Firebox
• Frequency:Weeklyorevery5bagsormorefre-
quentlydependingonashbuild-up.
• By:Homeowner
 a.Theremustnotbeanyhotashesinthereboxduring
cleaning so allow the appliance to completely cool.
The rebox ash should be removed every time the
exhaustpathiscleaned.Frequentcleaningoftheash
inthereboxwillhelpslowdownthebuild-upofash
intheexhaustblowerandventsystem.
 b.Plug inyourappliance,ifunplugged,andturnthe
thermostatonandimmediatleyshutitofftostartthe
exhaustbloweronitscycletime.Itwillpullyashout
theexhaustinsteadofintotheroom.
 c.Opencasthingedface.Directlyunderneaththerebox
doorandtotheleftandrightoftherepotare2cleaning
slideplateswithngerholes.Pullbothslideplatesout
andthenopentheglassdoor.Sweeptheremaining
ashfromthereboxintothe2openholes.Apaint
brushworkswellforthis.Closeslideplates.
 d.Thisashisdepositedinthesameashpanastherepot
debris.Theashpanshouldbeemptiedeverytimeyou
cleantherebox.Remembertoplacetheashand
debrisintoametalornoncombustiblecontainer.
 e.The2cleaningslideplatesmustbefullyclosedwhen
cleaningiscomplete.See Disposal of Ashes.
DisposalofAshes
WARNING
• Ashesshouldbeplacedinmetalcontainer
withtightttinglid.
• Ashesshouldberetainedinclosedcontainer
untilallcindershavethoroughlycooled.
5. Disposal of Ashes
• Frequency:Asneeded
• By:Homeowner
Ashesshouldbeplacedinametalcontainerwith a
tight-ttinglid.Theclosedcontainerofashesshould
beplacedonanon-combustibleoororontheground,
wellawayfromallcombustiblematerials,pendingnal
disposal.
Iftheashesaredisposedofbyburialinsoilorotherwise
locallydispersed,theyshouldberetainedinthe
closedcontaineruntilallcindershavebeenthoroughly
cooled.
6. Cleaning Beneath Heat Exchanger
• Frequency:Monthlyorafterburning1tonoffuel
• By:Homeowner
a. Besuretheapplianceisallowedtocool,hasbeen
unpluggedandtheexhaustblowerisoff
b. Amorethoroughcleaningisneededtoremovethe
excess ash that is left behind from the use of the
cleaningrodsfortheheatexchangertubes.
c. Theashwillberestingonthebackofthebafe.This
willrequireremovingthecastbafe.

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October 24, 2011 Page13
Castile & Santa Fe CE Pellet Stove
7068-112B
Figure 14.2
Vacuum inside
Exhaust Venting
The amount of ash buildup in the repot will be a good
guide to determine how often you should clean the heat
exchangers.
WARNING
Heatexchangercleaningrodsmaybewarm
tothetouch.Forsafetypurposeswear
gloves.
Donotpullheatexchangercleaningrods
whileapplianceisoperating.
PushcleaningrodsINwhendone,DONOT
leavecleaningrodsOUT.Injurycanoccur.
7. Cleaning Heat Exchanger Chambers & Drop Tube
• Frequency:Weeklyorevery15bagsormorefre
quentlydependingonashbuild-up
• By:Homeowner
NOTE:
Hearth & Home Technologies recommends to
use a heavy duty vacuum cleaner specically
designed for solid fuel appliance cleaning.
9. Cleaning the Exhaust Path
• Frequency:Every25bagsormonthlyormorefre
quentlydependingonashbuild-up.
• By:Homeowner
 a.Appliancemustbecompletelycool.
 b. Opencasthingeface.Removebafeandright
brickandthoroughlyvacuumtheareaandcontinue
throughouttherestoftherebox.
 c. Replacerightbrickandbafeandclosecasthinge
face.
10. Cleaning the Hopper
• Frequency:Monthlyorafterburning50bagsoffuel
• By:Homeowner
Afterburningapproximately1tonoffuelyouwillneed
tocleanthehoppertopreventsawdustbuild-up.
A combination of sawdust and pellets on the auger
reducestheamountoffuelsupplytotherepot.This
canresultinnuisanceshutdownsandmis-starts.
 a. The appliance must be in complete shutdown.
Allowtheappliancetocompletelycooldown.
 b. Emptythehopperofanyremainingpellets.
 c. Vacuumthehopperandfeedtube.
a.Allow the appliance to completely cool down before
pullingthecleaningrods. Turnthethermostatonand
thenimmediatelyofftostarttheexhaustbloweronits
cycletime.Itwillpullyashouttheexhaustinstead
ofintotheroom.
 b. Locatethe2exposedrodsdirectlyunderneaththeheat
exchangertubes.Figure 14.1.
 c.To clean,pulltherodsstraightoutuntilitstops,
approximately203mm.SlidetherodsOUTandINa
coupleoftimes.
Figure 14.1
Cleaning
Rods
10 Heat Exchanger Tubes
8. Door Latch Inspection
• Frequency:Priortoheatingseasonormonthlyduring
heatingseason
• By:Homeowner
Thedoorlatchisnon-adjustablebutthegasketingbetween
theglassandreboxshouldbeinspectedperiodicallytomake
surethereisagoodseal.

Page14 October 24, 2011
Castile & Santa Fe CE Pellet Stove
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7068-112B
Clean-Out Cover
12. Cleaning the Glass
• Frequency:Whenclearviewoftherepotbecomes
obscure
• By:Homeowner
 a.Appliancemustbecompletelycoolbeforecleaning
glass.
 b. Vacuumyashfromglassanddoorrope.
 c.Useadamppapertoweloranynon-abrasiveglass
cleaner.Wipeoffwithdrytowel.
11. Soot and Fly Ash: Formation & Need for Removal
in Exhaust Venting System.
• Frequency:Yearlyormorefrequentlydependingon
ashbuild-up.
• By:QualiedServiceTechnician/Homeowner
Besuretheapplianceisallowedtocool,hasbeen
unpluggedandtheexhaustblowerisoff.
The products of combustion will contain small particles
ofyash.Theyashwillcollectintheexhaustventing
systemandrestricttheowoftheuegases.
At start-up if there is incomplete combustion, or if there
is a shutdown or incorrect operation of the appliance it
willleadtosome soot formation.Thiswillcollect in the
exhaustventingsystem.
Theventing(chimney)systemmayneedtobecleanedat
leastonceayearormoreoftendependinguponthequal-
ityofyourfuelorifthereisalotofhorizontalpipesections.
Ashwillbuildupmorequicklyinthehorizontalsections.
13. Cleaning Exhaust Blower - Requires No Lubrication
• Frequency:Yearlyorasneeded
• By:QualiedServiceTechnician
• Task: Contact your local dealer
14. Cleaning Convection Blower - Requires No
Lubrication
• Frequency:Yearlyorevery25bagsormorefre
quentlydependingonoperatingenviron-
ment
• By:QualiedServiceTechnician
• Task: Contact your local dealer.
Figure 15.1
15. Cleaning the Top Vent Adapter
a. Theappliancemustbeincompleteshutdownandthe
exhaustblowershouldbeoff.Allowtheapplianceto
completelycooldown.
b. Openthecleanoutcover. Figure 15.1.
c. Sweepoutanyashbuild-up.
NOTE: Hearth & Home Technologies recommends to
use a heavy duty vacuum cleaner specically
designed for solid fuel appliance cleaning.
16. Preparing Firebox for Non-Burn Season
• Frequency:Yearlyattheendoftheheatingseason
• By:Homeowner
 a.Be suretheapplianceisallowedtocool,hasbeen
unpluggedandtheexhaustblowerisoff.
 b.
Removeallashfromthereboxandvacuumthoroughly.
 c. Paintallexposedsteel,includingcast-iron.
• UsetheTouch-Uppaintsuppliedwiththeappliance;
or;
• Purchasepaintfromyourlocaldealer.
• Mustuseahigh-temperaturepaintmadespeci-
ciallyforheatingappliances.
Handleglassassemblywithcare.
When cleaning glass:
• Avoidstriking,scratchingor
slammingglass.
• DoNOTcleanglasswhenhot.
CAUTION
• DoNOTuseabrasivecleaners.
• Refertomaintenanceinstructions.
Handleglasswithcare.
• Inspectthegaskettoensureitis
undamaged.
• DoNOTstrike,slamorscratchglass.
• DoNOToperateappliancewithglass
assemblyremoved.
WARNING
• DoNOToperatewithglasscracked,brokenor
scratched.
Clean-Out Cover

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October 24, 2011 Page15
Castile & Santa Fe CE Pellet Stove
7068-112B
D. High Ash Fuel Content Maintenance
• Frequency:Asneeded
• By:Homeowner
Correct Flame Size, Yellow/White in Color
Correct
Figure 16.3
Ash Build Up in Firebox
Pellets Back Up
In Feed Tube
Firepot Overfills
Tall, Lazy Flame, Orange in Color
Incorrect
Figure 16.1
Figure 16.2
Fire Risk.
WARNING
• High ash fuels, or lack of maintenance, can
cause the firepot to overfill. Follow proper
shutdown procedure if ash buildup exceeds
half way point in firepot.
• Failure to do so could result in smoking,
sooting and possible hopper fires.
Poorqualitypelletfuel,orlackofmaintenance,cancreate
conditionsthatmaketherepotllquicklywithashesand
clinkers.
Thisconditionmakestheappliancesusceptibletooverlling
therepotwithpelletswhichmayresultinsmoking,sooting
andpossiblehopperres.Figure 16.1showsanexample
wheretherepotoverlls,pelletsbackupintothefeedtube
andashhasaccumulatedintherebox.
Aninefcientandnon-economicalmethodofburningoffuel
causedbypoorqualitypelletfuelisshownin Figure 16.2. 
The correct ame size when good quality, premium pellet
fuelisburnedisshowninFigure 16.3.
If the ash buildup exceeds the half way point in the repot
IMMEDIATE ATTENTION AND CLEANING IS REQUIRED.

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NOTICE: Odorsandvaporsarereleasedduringinitialoperationduetothecuringofhightem-
peraturepaint.Openwindowsforaircirculation.Odorsmaybeirritatingtosensitiveindividuals.
4Troubleshooting for Homeowner
A. Frequently Asked Questions
ISSUES SOLUTIONS
1. Metallicnoise. 1. Noiseiscausedbymetalexpandingandcontractingas
itheatsupandcoolsdown,similartothesoundpro-
ducedbyafurnaceorheatingduct.Thisnoisedoesnot
affecttheoperationorlongevityofyourappliance.
2. Whiteashbuilduponglass. 2. Thisisnormal.Cleantheglassusinganynon-abrasive
glasscleaner.
3. Glasshasbuildupofblacksoot 3. Excessivebuild-upofash.Seesolution#4.Thelower
burnsettingswillproducemoreash,thehigherburn
settingsproduceless.Themoreitburnsonlowthe
morefrequentcleaningoftheglassisrequired.
4. Glasshasturneddirty. 3. Excessivebuildupofash.Thelowerburnsettingswill
producemoreash,thehigherburnsettingsproduce
less.Themoreitburnsonlowthemorefrequentclean-
ingoftheglassisrequired.
5. Firehastallameswithblacktailsandislazy. 4. Thefeedrateneedstobereducedortherepotneeds
cleaning.Heatexchangerorexhaustblowerneeds
cleaning.
6. Smokeystart-uporpuffsofsmokefromtheairwash. 5. Eithertherepotisdirtyorthereistoomuchfuelat
start-upandnotenoughair.Closedownfeedrate1/4
(6mm)inchatatimeuntilthisnolongerhappens.
6. Largeameatstart-up. 6. Thisisnormal.Flamewillsettledownoncethereis
established.

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5Getting StartedInstaller’s Guide
A . Design, Installation & Location Considerations
WARNING! Risk of Fire Damagedpartscouldimpairsafe
operation.DoNOTinstalldamaged,incompleteorsubstitute
components.
1. Appliance Location
NOTICE: Checkbuildingcodespriortoinstallation.
• InstallationMUSTcomplywithalllocalbuildingcodes
andregulationsincludingthosereferringtonationaland
Europeanstandards.
• Consultinsurancecarrier,localbuildinginspector,re
ofcialsorauthoritieshavingjurisdictionoverrestrictions,
installationinspectionandpermits.
Itisagoodideatoplanyourinstallationonpaper,usingexact
measurements for clearances and oor protection, before
actuallybeginningtheinstallation.Locationoftheappliance
andchimneywillaffectperformance.
Considerationmustbegivento:
• Safety,convenience,trafcow
• Placementofthechimneyandchimneyconnectorandto
minimizetheuseofchimneyoffsets.
• Placetheappliancewheretherewillbeaclearpassage
foraListedchimneythroughtheceilingandroof(verti-
cal)orthroughexteriorwall(horizontal).
• Installingtherequiredoutsideairkitwillaffecttheloca-
tionoftheventtermination.
Marginal Location:
• Below peak
Location NOT recommended:
• Not the highest point of the roof
• Wind loading possible
Multi-level Roofs
Windward
Leeward
Recommended:
Outside Air Intake
on windward side
NOT recommended:
Outside Air Intake
on leeward side
Recommended Location:
• Above peak
Recommended:
• Insulated exterior chase
in cooler climates
Recommended Location:
• Above peak
• Inside heated space
Location NOT recommended:
• Too close to tree
• Below adjacent structure
• Lower roof line
• Avoid outside wall
Marginal Location:
• Wind loading possible
Figure 18.1
Sincepelletexhaustcancontainash,sootorsparks,you
mustconsiderthelocationof:
• Windows
• AirIntakes
• AirConditioner
• Overhang,softs,porchroofs,adjacentwalls
• Landscaping,vegetation
• Horizontalorverticalventtermination
Whenlocatingventandventingtermination,theideallo-
cationistoventaboverooflinewhenpossible.Thismini-
mizestheaffectsofwindloading.
2. Floor Support
The supporting oor under the appliance must be able
to handle the weight of the appliance, fuel load and the
weightofthechimney.
Ensurethatyouroorwillsuporttheseweightspriortoin-
stallation.Add sufcient additional support to meet this
weightrequirmentpriortoinstallation.Theweightofthis
appliance is109kgandwithafullhopperoffuelweighing
18kg,thetotalfortheapplianceandfuelis137kg.

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B. Thermostat Location
Thethermostat’slocationwillhavesomeeffectonthe
appliance’soperation.
Whenthethermostatislocatedclosetotheappliance,itmay
requireaslightlyhighertemperaturesettingtokeeptherest
ofthehousecomfortable.
Ifthethermostatlocationisinanadjacentroomoron a
differentoorlevel,youwillnoticehighertemperaturesnear
theappliance.
7/16inchSocketWrench
(or10mm6ptor11mm6
ptsocket)
FramingSquare
ElectricDrill&Bits
Self-TappingScrews
OutsideAirRequired
ClassLorPLPelletVent
Mayalsoneed:
VentSupportStraps
ReciprocatingSaw
Hammer
PhillipsScrewdriver
TapeMeasure
PlumbLine
Level
FramingMaterial
Hi-tempCaulkingMaterial
Gloves
SafetyGlasses
Tools and building supplies normally required for instal-
lation.
C. Tools And Supplies Needed
D. Inspect Appliance and Components
WARNING! Risk of Fire! Damagedpartscouldimpairsafe
operation.DoNOTinstalldamaged,incompleteorsubstitute
components.
• Opentheapplianceandremoveallthepartsandarticles
packedinsidetheComponentPack.Inspectalltheparts
andglassforshippingdamage.
• Reporttoyourdealeranypartsdamagedinshipment.
• Alllabelshavebeenremovedfromtheglassdoor.
• Platedsurfaceshavebeenwipedcleanwithasoftcloth,
if applicable.
• Read all the instructions before starting the installation.
Follow these instructions carefully during the
installation to ensure maximum safety and benet.
• Follow pipe manufacturer instructions for installation
and air clearance requirments.
E. Pre-Burn Check List
1. Placetheapplianceinalocationnearthe
nalinstallationareaandfollowtheproce-
duresbelow:
2. Opentheapplianceandremovealltheparts
andarticlespackedinsidetheComponent
Pack.Inspectallthepartsandglassforship-
pingdamage.Contactyourdealerifanyirregu-
laritiesarenoticed.
3. Allsafetywarningshavebeenreadandfol-
lowed.
4. ThisOwner’sManualhasbeenread.
5. Floorprotectionrequirementshavebeenmet.
6. Ventingisproperlyinstalled.
7. Theproperclearancesfromtheapplianceand
chimney to combustible materials have been
met.
8. Themasonrychimneyisinspectedbyaprofes-
sionalandis clean, or thefactorybuilt metal
chimneyisinstalledaccordingtothemanufac-
turer’sinstructionsandclearances.
9. Thechimneymeetstherequiredminimum
height.
10.
Alllabelshavebeenremovedfromtheglass
door.
11. Platedsurfaceshavebeenwipedclean,if
applicable.
12. Thermostatorremotehasbeeninstalled.
13. Apoweroutletisavailablenearby.

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October 24, 2011 Page19
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6Dimensions and Clearances
A. Appliance Dimensions
Figure 20.2- Front View
Figure 20.1 - Top View
Figure 20.3 -Side View
Figure 20.4 - Side View with Top Vent Adapter
658mm
324mm
540mm
729mm
426mm
715mm
653mm
95mm
64mm
73mm
683mm
609mm
626mm
305mm
609mm
725mm
405mm
582mm
431mm
414mm
730mm
126mm
708mm
76mm
Figure 20.5 - Top View
Figure 20.6- Front View
Figure 20.7 -Side View
Figure 20.8 - Side View with Top Vent Adapter

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Straight Back Against Wall Millimeters
ABackWalltoAppliance 50
BSideWalltoAppliance 160
Corner Installation Millimeters
CWallstoAppliance 50
Vertical Installation Millimeters
DBackWalltoFluePipe 76
ESideWalltoCastTop 152
FBackWalltoAppliance 178
Installations with:
76mm to 76mm Top Vent Adapter and
76mm to 152mm Offset Adapter
Corner Installation Millimeters
GWallstoAppliance 50
HSideWalltoFluePipe 76
Alcove Installation Millimeters
MinimumAlcoveHeight 1092
MinimumAlcoveSideWall 152
MinimumAlcoveWidth 965
MaximumAlcoveDepth 914
Dimension to Corner Millimeters
IFlueCenterLine(Santa
Fe/Castile)
217/264
JBackofTopVentAdapter 232
B. Clearances to Combustibles
FireRisk.
Complywithallminimumclearancesto
combustiblesasspecied.
WARNING
Failuretocomplymaycausehousere.
NOTE:
• IllustrationsreecttypicalinstallationsandareFOR
DESIGNPURPOSESONLY.
•Illustrations/diagramsarenotdrawntoscale.
• Actualinstallationmayvaryduetoindividualdesign
preference.
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