Avacen 100 User manual

171208
User Guide
Model AVACEN 100
Caution: Please read the entire user guide with care prior to using the device.
AVACEN is a Registered Trademark of AVACEN, Inc.
Protected by one or more of the following U.S. patents: 8,679,170; 9,066,781; 9,192,509;
9,687,385; international equivalents. Other patents pending.
AVACEN Medical
9835 Carroll Centre Rd. #104
San Diego, CA 92126
(888) 4-AVACEN (888-428-2236)
www.AVACEN.com
THE QUICK START GUIDE IS ON BACK COVER

171208
OK/Accept/
Confirm/
Select ✔
Display Panel
ON/OFF Silicone Seal for
Vacuum Chamber
Inflatable Cuf
f
Metal
Heatpad
Pressure Holes
Power Supply Connector
Hand Positioning Tips: KEEP WRIST STRAIGHT AND IN THE CENTER OF THE CUFF!
POSITION WRIST
IN MIDDLE OF CUFF
PARALLEL
WITH CHAMBER
CORRECT
CORRECT
INCORRECT
INCORRECT
Power
Plug
Up
Down
Left Right
AVACEN 100 Dia
g
ram
Vacuum Chamber
Pins
Sanitary Mitt
Metal
Heatpad

171208
Table of Contents
1. DESCRIPTION ....................................................................................................................... 1
2. UNPACKING THE UNIT ........................................................................................................ 1
3. NORMAL USE ...................................................................................................................... 1
4. INDICATIONS FOR USE ........................................................................................................ 1
5. CONTRA-INDICATIONS ........................................................................................................ 1
6. WARNINGS & PRECAUTIONS .............................................................................................. 2
7. IMPORTANT SAFETY INFORMATION ................................................................................... 3
8. CONTACT INFORMATION .................................................................................................... 4
9. EXPLANATION OF SYMBOLS ............................................................................................... 4
10. OPERATING INSTRUCTIONS (NORMAL MODE OPERATION) .............................................. 5
11. CUFF SEALING .................................................................................................................... 7
12. HAND PRESSURE INDICATOR (HPI) .................................................................................... 7
13. PAUSING A THERAPY SESSION ............................................................................................ 8
14. ADJUSTING THE THERAPY TIME .......................................................................................... 8
15. ADJUSTING THE THERAPY TEMPERATURE .......................................................................... 8
16. END OF THERAPY ................................................................................................................ 8
17. POWERING DOWN .............................................................................................................. 8
18. STANDBY MODE OPERATION .............................................................................................. 9
19. GAME MODE OPERATION ................................................................................................... 9
20. TROUBLESHOOTING AND FAQ .......................................................................................... 11
A. How long should treatment last? ...................................................................................... 11
B. How important is the placement of my hand? .................................................................. 11
C. Is it necessary to wear the AVACEN Mitt? ......................................................................... 11
D. Do I need a new a Mitt every time I have a treatment? ................................................... 11
E. Do I need to purchase the Mitts from AVACEN? ............................................................... 11
F. The AVACEN 100 powers down while the 'Sealing Cuff' message or 'Lost Vacuum Seal'
message is displayed ......................................................................................................... 12
G. "Rest Palm On Heatpad" message ..................................................................................... 12
H. "Calibration Failed" message ............................................................................................. 13
I. "System Error" Message .................................................................................................... 13
J. There is noise while the AVACEN 100 is running ............................................................... 13
K. The inflatable cuff is too tight ............................................................................................ 13
L. I keep getting a "Push Hand Down Slightly" or "Lift Hand Slightly" message ................... 14
M. The AVACEN 100 Heatpad is too hot ................................................................................. 14
N. The Display Panel Power LED does not illuminate after pushing the ON Button ............. 14
O. Checking the inflatable cuff for leaks ................................................................................ 14

171208
P. Excessive swelling of the hand ........................................................................................... 15
Q. Red or purple spots on the hand ........................................................................................ 15
R. Hand itches or tingles ......................................................................................................... 15
S. My hand is reddish-colored like it has been in hot water .................................................. 15
T. Sweating when using the AVACEN 100 .............................................................................. 15
U. Discomfort in wrist or forearm during use ......................................................................... 15
21. USER SETTINGS .................................................................................................................. 16
A. Language Selection ............................................................................................................. 16
B. Beep Tone Style .................................................................................................................. 16
C. Default Therapy Time ......................................................................................................... 1 6
D. Default Therapy Temperature ............................................................................................ 17
E. Display Error Messages ....................................................................................................... 1 7
F. Measure Hand Pad Force .................................................................................................... 17
G. Run Self-Sealing Test ........................................................................................................... 17
22. CLEANING ........................................................................................................................... 19
23. PERIODIC MAINTENANCE .................................................................................................. 19
Removing the Vacuum Chamber ............................................................................................... 19
Removing the Seal ..................................................................................................................... 20
Installing the Seal ....................................................................................................................... 20
Installing the Vacuum Chamber ................................................................................................ 2 1
24. EC DECLARATION OF CONFORMITY ................................................................................... 23
Guidance and Manufacturer’s Declaration: Electromagnetic Emissions and Immunity.......... 24

171208 AVACEN 100 User Guide 1
1. DESCRIPTION
The AVACEN 100 is a Dry Heat Therapy FDA Class II Medical Device. It consists of a control panel,
metal Heatpad, and a Vacuum Chamber with an Inflatable Cuff. The vacuum pump and heat
source are in the base of the unit. For proper function and to maintain sanitary conditions, the
AVACEN 100 MUST be used with the supplied hand mitts. Extra hand mitts can be purchased at:
https://avacen.com/parts/
2. UNPACKING THE UNIT
The shipping box contains the AVACEN 100 unit, power cord, power supply, mitts, spare Vacuum
Chamber "pins", and this user guide. Lift the top shipping foam piece out of the box. Then lift
the AVACEN 100 out of the box with two hands. Keep the shipping box and foam in case the
AVACEN 100 needs to be returned.
3. NORMAL USE
The AVACEN 100 is designed to provide dry heat therapy. Treatment time and/or number of uses
per day can be increased based on professional recommendations or absence of response to
treatment. Proposed use is: 15 minutes first thing in the morning using the LEFT hand (hint: "Left
is for day Light") and 15 minutes before bed using the RIGHT hand (hint: "Right is for Night")
healthy hand condition permitting.
Any level of major discomfort (after lowering Heat setting first) is not normal. If this happens,
stop using the AVACEN 100 right away and report the problem to AVACEN Medical Customer
Service at (888) 4-AVACEN (888-428-2236) or send an email to: C[email protected]
4. INDICATIONS FOR USE
United States: The AVACEN 100 is a heat therapy system indicated for the temporary relief of
minor muscle and joint pain and stiffness; the temporary relief of joint pain associated with
arthritis, muscle spasms, minor strains and sprains; muscular relaxation; and the temporary
increase of local circulation where applied.
Outside the United States: The AVACEN 100 is a heat therapy system indicated for the temporary
relief of minor muscle and joint pain and stiffness; the temporary relief of joint pain associated
with arthritis, muscle spasms, minor strains and sprains; the temporary relief of widespread pain
associated with fibromyalgia; muscular relaxation; and the temporary increase of
microcirculation.
5. CONTRA-INDICATIONS
Although there has been no issues reported, it is suggested that you contact a doctor before
using the AVACEN 100 if you are under 18 years of age, are pregnant, or have a temperature
higher than 99.5°F (37.5°C). Do not use the AVACEN 100 on a hand that has open sores or
wounds.

2 AVACEN 100 User Guide 171208
6. WARNINGS & PRECAUTIONS
WARNINGS are used to signal potential hazards which could lead to death or serious injury.
PRECAUTIONS are used to warn the reader of potential hazardous situations. If not avoided,
these hazards may result in minor or moderate injury to the user or patient or damage to the
device or other property.
Warnings
• This device IS NOT meant to provide ample heating where the internal body core
temperature is falling uncontrollably, or is lower than 95°F (35°C). In these cases, GET
MEDICAL ATTENTION FAST!
• Making changes to this device is not allowed.
• Do not use the AVACEN 100 with other devices or accessories except as described in this
User Guide.
• Choking Hazard - contains small parts. Keep out of reach of children.
• Strangulation Hazard - contains a long power cord that may cause strangulation if used
improperly. Keep out of reach of small children.
Precautions
• The following cautions are guidelines only and are not meant to replace a health care
professional’s advice. If any harmful effect occurs while using the product, stop use and
contact your health care professional.
• Use with care. May cause serious burns. Do not use on over sensitive skin areas or in the
presence of poor circulation.
• The unattended use of the AVACEN 100 by children or incapacitated persons may be
dangerous.
• Do not use with liniment, salve or ointments - May cause skin irritation.
• To prevent damage to the mitt and inflatable cuff: remove all jewelry (rings, bracelets,
watches) from the hand that will be used for therapy.
• Do not use the AVACEN 100 on a hand that has open sores or wounds. Any level of major
discomfort (after lowering temperature first) is not normal.
• Metal implants - pay attention for signs of any uncomfortable heat buildup in the
treatment area. If this occurs, stop using the device.
• Stop using the AVACEN 100 right away and report any major discomfort problems to
AVACEN Medical customer support at (888) 4-AVACEN (888-428-2236) or email AVACEN
Medical at [email protected]
• If the unit does not turn off when the On/Off Button is pressed, unplug the unit.
• To remove your hand from the Vacuum Chamber at any time, release the air from the
inflatable cuff by pressing the Pressure Release Button on the underside of the Inflatable
Cuff.
• Although there have been no issues reported, consult your healthcare professional before
using the AVACEN 100 if you have any of the following:.
• Malignancy (A term for diseases in which abnormal cells divide without control and
can invade nearby tissues) .
• Pregnancy.
• Chronically hot or swollen joint in the hand, fingers, or wrist.
• Circulatory diseases.
• Recent acute joint injury in the hand, fingers, or wrist.

171208 AVACEN 100 User Guide 3
7. IMPORTANT SAFETY INFORMATION
• Read the entire AVACEN 100 User Guide before using this device.
• For continued protection against risk of fire and shock, use the hand unit only with the
provided power supply, AVACEN part number 50-100000.
• Do not store the AVACEN 100 in direct sunlight. The AVACEN 100 should be stored in a clean,
well-ventilated area at room temperature. Keep out of reach of small children and pets.
Optional carrying bags should be left open to allow ventilation.
• Do not use outdoors in the rain, snow, or under water. While the device is protected against
vertically dripping water, it is not water resistant, and should not be used in wet areas.
• Pressing too hard on the heat pad can cause the AVACEN 100 to be ineffective.
• The Power Supply Connector is the main power disconnect device for the AVACEN 100. If the
unit does not turn off when the On/Off Button is pressed or a malfunction is suspected,
unplug the power supply or remove the power input from the unit.
• This device complies with Part 18 of the FCC Rules, as well as international electromagnetic
compatibility requirements. Use is subject to these two conditions:.
1) This device may not cause harmful interference. 2) This device must accept any
interference received, including interference that may cause undesired operation.
These limits are designed to provide reasonable protection against harmful interference in a
residential installation. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment causes problems with radio or TV reception, which
can be checked by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:.
• Reorient the receiving antenna.
• Relocate the system with respect to the receiver.
• Move the system away from the receiver.
• Plug the system into a different outlet so that the system and the receiver are on different
branch circuits.
Environmental Conditions
Temperature Operating 50°F (10°C) to 104°F (40°C)
Storage 32°F (0°C) to 140°F (60°C)
Relative
Humidity
Operating 30 to 75% rH
Storage 10 to 95% rH
Atmospheric
Pressure
Operating 700 to 1060hPa
Storage 500 to 1060hPa
AC Input Voltage 100-240V~, 50-60Hz
Expected service life of equipment and
accessories 5 years

4
8.
Manuf
a
AVACE
N
9835 C
a
San Die
Phone:
web: A
V
Email:
C
9.
Sym
b
CONTA
C
a
cturer:
N
Medical
a
rroll Centr
go, CA 921
2
(888) 4-AV
A
V
ACEN.co
m
C
ustomerS
e
EXPLAN
A
b
ol
✔
▲▼
▂▅
▇
IP2
1
C
T INFO
R
e Rd. #104
2
6
A
CEN (888
-
m
e
rvice@AV
A
ATION
O
✔
◄►
▇
1
A
R
MATIO
N
-
428-2236)
A
CEN.com
O
F SYMB
O
Descrip
t
ON/OFF P
u
OK/Accep
t
Up / Dow
n
Low/Medi
Remove a
l
allow you
r
Caution:
R
Read Instr
Atmosph
e
Temperat
u
Humidity
R
Protectio
n
solid obje
c
Type BF A
p
Do Not Di
s
European
Identificat
Indicates
c
Complies
w
Equipmen
A
VACEN 1
0
N
O
LS
t
ion
u
shbutton
S
t
/Confirm/
S
n
/ Left / Ri
g
um/High T
e
l
l jewelry a
n
r
shirt slee
v
R
efer to Ins
t
uction Ma
n
e
ric Pressur
e
u
re Range
R
ange
n
rating for
c
ts larger t
h
p
plied Part
s
pose in Tr
a
Communit
y
ion of Man
c
ompliance
w
ith 47 CF
R
t
0
0 User G
u
Europ
MDSS
Shiffg
r
3017
5
S
witch
S
elect Pus
h
g
ht Functi
o
e
mperatur
e
n
d watch b
v
e to enter
i
t
ructions
n
ual
e
Range
ingress of
s
h
an 12.5 m
m
a
sh
y
Represen
ufacturer
to Europe
a
R
Part 18 f
o
u
ide
ean Repre
s
r
aben 41
5
Hannover
,
h
button Sw
i
o
n Select P
u
e
Settings
efore inser
i
nto the In
f
s
olid object
m
and vert
i
tative info
r
a
n Directiv
e
o
r Industria
l
s
entative:
,
Germany
i
tch
u
shbuttons
t
ing hand i
n
f
latable Cu
f
s and wate
i
cally dripp
i
r
mation
e
s
, Scientific,
n
the devic
e
f
f.
r: protecte
d
i
ng water
and Medi
c
171208
e
. Do not
d
against
c
al

171208
1
Conn
j
ack.
pane
cord
pow
e
Inter
have
the
A
plug
o
If th
e
1 ho
u
Turn
left s
i
welc
o
from
mem
Plea
s
(ring
s
be u
s
long
s
infla
t
cuff
W
It is
v
the
V
(resti
your
hand
Note
"Sta
n
dow
n
"Sta
n
OPTI
O
othe
r
100
c
usin
g
exte
n
allo
w
surfa
will r
u
reco
m
0. OPE
R
ect the P
o
The pow
e
l towards
t
end from
t
e
r source (
national
u
the corre
c
A
VACEN 1
0
o
n the co
r
e
device h
a
u
r before
t
on the A
V
i
de of the
o
me mess
a
Hand". T
h
brane. It
w
s
e Wait…"
s
, bracelet
s
ed for th
e
s
leeves, p
u
t
able cuff
c
W
ILL NOT
s
v
ery impor
t
V
acuum C
h
ng on the
hand pres
from the
V
: If more
n
dby" mo
d
n
. For det
a
n
dby Mod
e
O
NAL: W
h
r
time), th
e
c
an be adj
u
g
the devic
n
d the fee
t
w
s the use
r
ces witho
u
u
n from 1
0
m
mended
R
ATING I
N
o
wer Supp
l
e
r supply j
a
t
he lower
t
he powe
r
wall plug)
:
u
se: Care s
c
t cord an
d
0
0 is to be
r
d does no
a
s been st
o
t
urning it
o
V
ACEN 100
control p
a
a
ge and t
h
h
is is to pr
e
w
ill be foll
o
message.
W
s, watche
s
e
rapy. If y
o
u
ll the sle
e
c
ontacts b
a
s
eal again
s
t
ant that
t
h
amber w
h
Heatpad)
sure corr
e
V
acuum C
than one
p
d
e so that
t
a
ils on thi
s
e
Operati
o
h
ile the de
v
e
rear fee
t
u
sted to e
n
e. Turn th
e
t
; turn clo
c
r
's elbow t
o
u
t extrem
e
0
to 30 mi
to adjust
t
N
STRUC
T
l
y Connec
t
a
ck is loca
t
back corn
e
r
supply c
o
:
100-240
V
hould be
t
d
wall plu
g
used. Con
t
t fit.
o
red in a h
o
n.
by pressi
n
a
nel. The
D
h
en will di
s
e
vent da
m
o
wed by a
W
hile wai
t
s
) from th
e
o
u are we
a
e
ve up yo
u
a
re skin o
n
s
t a watch
t
he AVACE
h
en you tu
when the
e
ctly. If yo
hamber b
e
p
erson wil
t
he Heatp
a
s
operatin
g
o
n".
v
ice is wa
r
t
on the b
o
n
sure the
m
e
feet cou
c
kwise to
r
o
rest on
a
e
bending
nutes (us
e
t
he feet b
e
AVACEN
T
IONS (N
t
or into th
e
t
ed on th
e
e
r. Plug th
o
rd into th
e
V
~, 50-60
H
t
aken to e
n
g
for the c
o
tact AVAC
ot or cold
n
g the
b
D
isplay wi
l
s
play: "Re
m
m
age to th
e
"Warmin
g
t
ing, rem
o
e
hand an
d
a
ring a shi
r
u
r arm so t
n
your ar
m
or shirt sl
N 100 is p
rn the de
v
device is
t
u turn th
e
e
fore turn
l be using
a
d stays
w
g
mode, r
e
r
ming up (
o
o
ttom of t
h
most com
f
nter clock
w
r
etract th
e
a
table or
o
at the wri
s
e
r selecta
b
e
fore use.
100 User
G
ORMAL
M
e
power s
u
e
right sid
e
e AC pow
e
e
correct
H
z.
n
sure that
o
untry in
w
EN if the
w
area, allo
w
b
utton on
l
l show a
b
m
ove Jew
e
e
Mitt and
g
Heatpad
o
ve all jew
e
d
wrist tha
r
t or jacke
hat the
m
. The infl
a
eeve.
laced on
a
v
ice on. If
t
urned on,
e
device of
f
ing the d
e
the AVAC
w
arm in-be
t
e
fer to the
o
r at any
h
e AVACE
N
f
ort while
w
ise to
e
feet. Thi
s
o
ther sup
p
s
t. Sessio
n
b
le), so it i
s
G
uide
M
ODE O
u
pply
e
e
r
you
w
hich
w
all
w
it to rea
c
the
b
rief
e
lry
cuff
e
lry
t will
t with
a
table
a
level sur
f
your han
d
the onbo
a
f
(by mist
a
e
vice back
EN 100, t
h
t
ween us
e
section o
f
N
s
p
ort
n
s
s
W
PERATI
O
c
h normal
ace and y
o
d
is inside
t
a
rd comp
u
a
ke or on
p
o
n again.
h
e device
c
e
s and the
f
this man
u
Remo
v
Fr
o
W
armi
n
Plea
s
O
N)
room te
m
o
ur hand i
s
t
he vacuu
m
u
ter will n
o
p
urpose),
r
c
an be put
device do
e
u
al below
t
v
e Je
o
m Ha
n
g He
s
e Wa
m
perature
s
NOT insi
d
m
chambe
o
t measur
e
r
emove y
o
into
e
s not shu
t
itled
welr
y
nd
atpa
d
it...
5
for
d
e
r
e
o
ur
t
y
d

6
It will t
(depe
n
warm-
u
Thera
p
Place t
in the
b
right o
r
(1/2 in
After a
to Gre
e
right).
When
t
chang
e
SLOW
L
portio
n
four fi
n
Press
t
proper
IMPO
R
unit b
e
Sa
n
Mi
t
sh
o
ext
e
be
y
Infl
Cu
f
ake about
n
ding on t
h
u
p period,
p
y Hand".
h
erapy ha
b
ody of th
e
r
left thu
m
ch) in top
few seco
n
e
n ("A" on
t
he Heatp
a
e
to "Inser
t
L
Y insert t
n
of the H
e
n
gers resti
n
t
he ✔ but
t
ly positio
n
TANT: If y
o
e
fore turni
n
n
itary
t
t
o
uld
e
nd
y
ond
a
table
f
f
3 minute
s
h
e room t
e
the displ
a
nd in the
M
e
mitt an
d
m
b cavity
o
of mitt fr
e
n
ds, the R
e
the Contr
a
d has wa
r
t
Hand, Pr
e
he hand (
w
e
atpad sh
o
n
g on the
f
t
on to ind
i
n
ed on the
o
u accide
n
n
g it on a
g
A
s
for the d
e
mperatur
a
y will cha
n
M
itt. All 4
f
d
the thum
o
f the mitt
.
e
e when
p
e
ady light
w
ol Panel i
n
r
med up,
t
e
ss ✔ an
d
w
ith Mitt
a
o
uld be cu
p
f
ingertip
e
i
cate that
Metal He
a
n
tally pres
g
ain.
A
VACEN 1
0
evice to
w
e). Near t
n
ge to "Pl
a
f
ingers sh
o
b should
b
.
Importa
n
p
lacing ha
n
w
ill turn f
r
n
the figur
e
t
he Displa
y
d
a "beep"
a
pplied) in
p
ped in th
e
nd of the
your han
d
atpad.
s the On/
O
R
e
(f
F
(
0
0 User G
u
w
arm up
he end of
a
ce Mitt o
n
o
uld be pl
a
b
e placed
i
n
t: Leave
1
n
d inside.
r
om Oran
g
e
to the
y
Panel wi
l
will soun
d
to the Infl
a
e center o
Metal He
a
d
is inserte
O
ff button
e
ar Base
ingertip e
n
F
ront Bas
e
(
wrist end
)
u
ide
the
n
a
ced
i
n the
1
cm
g
e
l
l
d
.
a
table Cu
f
f the pal
m
a
tpad.
d into the
instea
O
n
Metal
n
d)
e
)
f
f. The rai
s
m
. To be m
o
Mitt and I
d, remov
e
Pla
c
n
The
r
Inse
r
Pr
e
Heatpad
D
s
ed, egg-s
h
o
st effecti
v
nflatable
C
e
your han
c
e Mi
r
apy
r
t H
a
e
ss
✔
Diagram
P
H
o
171208
h
aped
v
e, keep a
C
uff, and i
d from th
e
tt
Hand
a
nd
✔
osition
H
eel of Pal
m
n Front B
a
ll
s
e
m
a
se

171208 AVACEN 100 User Guide 7
Set the therapy Time (10 – 30 minutes) on the Control
Panel using the ▲ and ▼ buttons. Set the Temperature
(High, Med, Low) by using the ◄ and ► buttons. OR, do
nothing to accept the default of 15 minutes and High
Temperature. These settings may be changed at any time
during use.
Press ✔ on the Control Panel to indicate Time and Temperature have been set or do nothing to
accept default of 15 minutes and High Temperature. The Time and Temperature settings may be
changed at any time during use.
Note: For the most benefit the "High" setting is preferred. Select "Med" or "Low" only in the case
of major discomfort. The Heatpad will feel hot during use. If a lower temperature is used, after
several uses, return to the "High" mode to see if the discomfort has been reduced.
11. CUFF SEALING
The "Sealing Cuff" message is displayed while the vacuum
motor runs. The bar along the bottom shows the vacuum
level; when the bar reaches the length of the Display Panel,
the full vacuum has been achieved.
IMPORTANT NOTE: The seal on the bottom of the Vacuum Chamber may have become
dislodged during shipping and unpacking. If the seal is not properly in place, the Vacuum
Chamber will not seal. Refer to the "Troubleshooting" section of this User Guide for simple ways
to correct this issue.
12. HAND PRESSURE INDICATOR (HPI)
When the unit seals properly, the top line of the display
will show the remaining therapy time and the temperature
level indicator. The bottom line of the display will show
the Hand Pressure Indicator (HPI). The HPI shows if you
have the right amount of hand pressure. You are in the
optimal zone when the double column indicator is near
the middle.
Too much pressure will set off an alarm (beep) and display
"Lift Hand Slightly".
Too little pressure will set off an alarm (beep) and display
"Push Hand Down Slightly". Keeping the HPI in the middle
will ensure ideal function.
Set Time ▲▼
Set Temp ◄►
Time: 15:00
Temp: High ▇
Sealing Cuff
███████
Time/Temp:14:57▇
██
Hand Pressure Indicator
Too Little Too Much
Lift Hand
Slightly
Push Hand
Down Slightly
Min Max

8 AVACEN 100 User Guide 171208
13. PAUSING A THERAPY SESSION
PAUSE: If the ✔ button on the control panel is pressed
during treatment, the timer and Vacuum motor are paused.
Pressing ✔ again will cause the timer and Vacuum
Chamber sealing process to resume.
14. ADJUSTING THE THERAPY TIME
Pressing the ▲ button on the control panel while running will cause the therapy timer to
increase in value and holding the ▲ button down will cause the timer to continue increasing until
it reaches the initial set value. Pressing the ▼ button on the control panel while running will
cause the therapy timer to decrease in value. Holding the ▼ button down will cause the timer to
continue dropping until it reaches zero (00:00) Then the AVACEN 100 will shut off.
15. ADJUSTING THE THERAPY TEMPERATURE
Pressing the ◄ or ► buttons during therapy will switch the Temperature setting from High to
Medium to Low, and back to High again.
16. END OF THERAPY
When the treatment time runs down to zero, the device
will begin to shut down. The cuff will begin to deflate and
the "Remove Hand Slowly" message is displayed. Remove
your hand from the Vacuum Chamber. Remove the Mitt
and discard or retain for your own use at a later time.
Therapy is now complete. After a few seconds, the display
will change to "Powering Down", and then the device will
turn off.
17. POWERING DOWN
If (i) the button is pressed the device will shut down by
itself. The cuff will begin to deflate and the "Remove Hand
Slowly" message is displayed. Remove your hand from the
Vacuum Chamber. After a few seconds, the display will
change to "Powering Down", and then the device will turn
off.
If there is a problem during operation, the device will
display an error message. If it can not recover, the device
will shut down. After powering down, the display will
continue to show the error message.
Time/Temp:14:57▇
Paused
Remove Hand
Slowly
Remove Hand
Slowly
Powering
Down
Powering
Down
Unit Did Not
Seal Properly
Calibration
Failed
Unit Has Lost
Vacuum Seal

171208 AVACEN 100 User Guide 9
18. STANDBY MODE OPERATION
If the AVACEN 100 is turned ON, turn it off by pressing the
button on the control panel and wait for the green
power light to turn off. If the AVACEN 100 is OFF or has just
been turned OFF, hold down the ✔ button on the control
panel and then press the POWER button. The Display
will show "Entering Standby Mode".
The Display will then show "Remove Jewelry From Hand",
"Warming Heatpad Please Wait…", and after about three
minutes, the "Place Mitt on Therapy Hand" and "Insert
Hand Press ✔" message will be displayed.
Use is the same as described in the "Normal Mode
Operation" section of this manual.
In the Standby Mode, at the end of a treatment, a "Remove
Hand Slowly" message will be briefly displayed, and then
the "Remaining In Standby Mode" message. In a few
seconds, the startup message and the "Insert Hand"
message will be displayed. The button can be pressed
anytime to turn off Standby Mode and power down the
AVACEN 100.
The AVACEN 100 is now ready for the next user. The rest of the device functions are the same as
described in the "Normal Mode Operation" section of this manual.
19. GAME MODE OPERATION
To enter Game Mode, you must press the ▲ button when the "Insert Hand / Press ✔" message
is being displayed (after the unit is warmed up). Pressing the ▲ button while warming up has no
effect. This Game Mode setting will persist even if the power is turned off or the unit is powered
down (and also in Standby). Game Mode is reset to OFF when the AVACEN 100 is unplugged.
Pressing the DOWN button when the "Insert Hand / Press ✔" message is being displayed turns
Game Mode OFF.
Game Mode is used to encourage the user to maintain the proper amount of pressure on the
Heatpad. The Hand Pressure Indicator (HPI) position on the bottom row of the Display Panel is
used as the input for the game. The goal is to score the most points by keeping the HPI as close
to the center of the screen as possible.
Entering
Standby Mode
Remove Jewelry
From Hand
Warming Heatpad
Please Wait...
Place Mitt
On Therapy Hand
Insert Hand
Press ✔
Remove Hand
Slowly
Remaining In
Standby Mode
Insert Hand
Press ✔
3000 14:57▇
██
Hand Pressure Indicator (HPI)
Min OPTIMAL Max

10 AVACEN 100 User Guide 171208
An enlarged view of the bottom row of the Display Panel below shows the number of points that
are awarded per second. The number of points earned is based on the position of the HPI. More
points are scored by keeping the HPI in the center of the screen. If the "Lift Hand Slightly"
message or the "Push Hand Down Slightly" message are displayed, the user will hear an audio
beep, and 10,000 points are subtracted from the total score every second.
The highest number of points awarded is 60,000 points per minute. Therefore the user could
accumulate as many as 1,200,000 points in a 20-minute therapy session (more or less points
depending on the length of the session). A score of half the highest possible score (i.e. 600,000
for a 20-minute session) would indicate that the user did a very good job of keeping their hand
properly seated on the heat pad. The final score can also be used as a gauge of proper hand
position during unattended patient therapy sessions. The unit must be used for a minimum of 10
minutes in order to qualify for a high score.
At the end of the session the final score is shown, along with the current high score. If a new high
score was earned, this will be shown. Pressing the ✔ button changes the display to show a
random message. This message falls into one of three basic groups, that vary based on the
average points per second that was scored by the user. If the average points per second is high, a
"Great Job" message will be displayed. If the average points per second was in the middle
(acceptable but not "high"), a "Good Job" message will be displayed. If the average number of
points per second is low, a "Try Harder" message is displayed. These messages can be viewed at
the end of the session (along with the final score) to see how well the user did at keeping their
hand in the correct place on the hand pad during the therapy session.
"Great Job" messages:
"Major league performance! Wow" "Super! That's how it's done!"
"You got some serious skills!" "You did great!"
"Awesome Job!"
"Good Job" messages:
"Nice! beat this score next time!" "Well done, keep up the good work!"
"Next time get the high score!" "Steady hand - good job!"
"You did pretty good!"
"Try Harder" messages:
"I remember MY first time..." "Did you actually try?"
"Come on! Try harder!" "My grandma could do better!"
"Yay! You got the new low score!"
Pressing the ✔ button again causes the unit to turn off or go back into standby mode.
████████████████

171208 AVACEN 100 User Guide 11
20. TROUBLESHOOTING AND FAQ
If you are having problems using the AVACEN 100, review this section to see if a solution is
described. If you are still having trouble, call AVACEN Medical at (888) 4-AVACEN
(888-428-2236) and select "Customer Service" or email: Customer[email protected]. When
you call, have your AVACEN 100 ready and make note of the device serial number (marked on the
bottom of the device).
A. How long should treatment last?
The AVACEN 100 is designed to comfortably and noninvasively provide dry heat therapy for a
period between 10 and 30 minutes. For many conditions 15 minutes twice daily is sufficient.
Treatment time and/or use frequency can be increased to accommodate professional
recommendations or absence of response to treatment. The best times for treatment are in the
early morning and prior to bed. Suggested use should be: 15 minutes first thing in the morning
using the LEFT hand (reminder hint: "Left is for day Light") and 15 minutes before bed using the
RIGHT hand (reminder hint: "Right is for Night"). Switching hands assumes both hands are equally
healthy. If not, use the healthy hand only.
Any level of major discomfort (after adjusting temperature) is not normal. Stop using the
AVACEN 100 right away and report the problem to AVACEN at (888) 4-AVACEN (888-428-2236)
and select "Customer Service" or email: [e-mail].
B. How important is the placement of my hand?
It is critical to make sure that the palm is completely inside the vacuum chamber and resting on
the Metal Heatpad. The raised, egg-shaped portion of the Heatpad should be cupped in the
center of the palm.
C. Is it necessary to wear the AVACEN Mitt?
The AVACEN 100 design requires a special Mitt. Without this mitt, the AVACEN 100 may not seal
properly. Using the mitt also provides a sanitary environment for multiple family members or
clinic users. In addition, the Mitt keeps dirt and hand oils off of the critical metal Heatpad and
from inside the vacuum chamber. This prolongs the efficiency and extends the useful life of the
AVACEN 100.
D. Do I need a new a Mitt every time I have a treatment?
No. As long as the Mitt appears to be in good repair and clean, the same person may use it for
months.
E. Do I need to purchase the Mitts from AVACEN?
The AVACEN 100 was developed and tested for FDA Clearance using a very specific Mitt material
and design. We have priced the Mitts to be very affordable and therefore recommend that Mitts
be purchased at https://avacen.com/parts/

12
If the
A
level a
f
messa
g
down.
Has Lo
s
will au
t
(i) The
- Se
e
(ii) A
M
- Pu
t
(iii) Th
e
- Pul
(iv) Th
e
(Provi
d
- Ma
Releas
e
off, pu
s
with y
o
(v) The
-It is
compl
e
to ope
n
(vi) Th
e
- Se
e
If your
sealin
g
at (88
8
Custo
m
To ma
k
it is im
p
your p
a
able t
o
Heatp
a
It is ve
r
the Va
c
(restin
g
your h
a
hand f
r
F. The
A
Vacu
A
VACEN 1
0
f
ter 60 se
c
g
e is displ
a
If vacuu
m
s
t Vacuu
m
t
omaticall
y
Inflatable
e
Item O:
"
M
itt is not
b
t
on a Mit
t
e
end of t
h
l
the mitt
o
e
Pressure
d
ed on so
m
ke sure th
e
Button
u
s
h down o
o
ur finger
t
user's ha
n
critical to
e
tely insid
e
n
ing).
e
Vacuum
e
section 2
skin is ve
r
g
after you
8
) 4-AVAC
E
m
erServic
e
G. "Res
t
k
e sure th
e
p
ortant d
u
a
lm again
s
properly
m
a
d" messa
g
r
y importa
c
uum Cha
m
g
on the H
a
nd press
u
r
om the V
a
A
VACEN
um Seal
'
0
0 is not a
b
c
onds, the
a
yed and t
m
is lost du
m
Seal" me
s
y
power d
o
Cuff is no
t
"
Checking
b
eing use
d
t
.
h
e Mitt do
e
o
n your h
a
Release
B
m
e produc
t
ere is not
h
u
nder the
b
n the top
t
o make s
u
n
d is not
p
make sur
e
e
the vacu
Chamber
i
3: " PERIO
r
y dry, put
r hand is
p
E
N (888-4
2
e
@AVACE
N
t
Palm O
e
device c
a
u
ring the i
n
s
t the Hea
t
m
easure t
g
e will co
n
nt that th
e
m
ber whe
eatpad)
w
u
re correc
t
a
cuum Ch
a
A
100 po
w
'
messag
b
le to rea
c
"Unit Did
he unit wi
ring a the
r
s
sage is di
s
o
wn. This
t
properly
the inflat
a
d
.
e
s not ext
e
a
nd and m
B
utton is n
o
t
versions
)
h
ing pushi
n
b
ottom of
of the Pre
s
u
re it is cl
o
p
roperly p
o
e
that the
um cham
b
i
s not pro
p
DIC MAIN
T
a small a
m
p
laced int
o
2
8-2236) a
N
.com.
n Heatp
a
a
lculates t
h
n
itial seali
n
t
pad. Wit
h
he pressu
r
n
tinue to a
e
AVACEN
n you tur
n
w
hen the u
n
t
ly. If you
a
mber be
f
A
VACEN 1
0
w
ers dow
e is disp
l
c
h the pro
p
Not Seal
P
ll automa
t
r
apy sessi
o
s
played a
n
can occu
r
sealed at
t
a
ble cuff f
o
e
nd beyo
n
ake sure t
o
t fully di
s
)
.
n
g on the
the cuff.
W
s
sure Rel
e
o
sed.
o
sitioned.
heel of th
e
b
er and to
u
p
erly posit
T
ENANCE
"
m
ount of
h
o
the mitt.
nd select
"
a
d" mes
s
h
e proper
n
g and cal
i
h
out this b
a
r
e of the
p
ppear for
100 is pla
n
the unit
o
n
it is turn
e
turn the
u
f
ore turnin
0
0 User G
u
n while
t
l
ayed
p
er vacuu
m
P
roperly"
t
ically po
w
o
n the "U
n
n
d the uni
t
r
if:
t
he wrist.
o
r leaks"
n
d the seal
he end of
s
engaged.
Pressure
W
ith the
u
e
ase valve
e
palm (w
h
u
ching th
e
ioned.
"
for takin
g
h
and lotio
n
If you are
"
Custome
r
s
age
pressure
o
i
bration p
r
a
se press
u
p
alm again
30 second
ced on a l
e
o
n. If you
r
e
d on, the
u
nit off (by
g the unit
u
ide
t
he 'Seal
i
m
w
er
n
it
t
ed cuff.
the mitt i
s
u
nit
h
ere the p
a
e
palm en
d
g
the Vacu
n
on your
w
still havin
g
r
Service"
o
o
f your ha
n
r
ocess tha
t
u
re, the o
n
st the He
a
s and the
e
vel surfa
c
r
hand is i
n
onboard
c
mistake
o
back on a
S
U
i
ng Cuff'
s
outside t
h
a
lm conn
e
d
of the M
e
um Cham
b
w
rist and
r
g
trouble,
o
r email:
n
d against
t
you appl
y
n
board co
m
tpad and
"
A
VACEN
1
c
e and yo
u
n
side the
v
c
omputer
w
o
r on purp
o
g
ain.
Unit
S
eal
P
U
nit
H
Vacu
u
Po
w
D
messag
e
h
e cuff.
e
cts to the
e
tal Heat
p
b
er on an
d
r
ub it in to
call AVAC
E
the Meta
y
slight pr
e
m
puter wil
"
Rest Pal
m
1
00 will po
w
u
r hand is
N
v
acuum ch
w
ill not m
e
o
se), rem
o
Did
P
rop
e
H
as
L
u
m S
e
w
eri
n
D
own
171208
e
or 'Los
t
wrist) is
p
ad (closes
d
off.
improve
E
N Medic
a
l Heatpad
,
e
ssure wi
t
l not be
m
On
w
er down
N
OT insid
e
amber
e
asure
o
ve your
Not
e
rly
L
ost
e
al
n
g
t
t
a
l
,
t
h
.
e

171208 AVACEN 100 User Guide 13
H. "Calibration Failed" message
It is very important that the AVACEN 100 is placed on a
level surface and your hand is NOT inside the Vacuum
Chamber when you turn the device on. If your hand is
inside the vacuum chamber (resting on the Heatpad) when
the device is turned on, the onboard computer will not
measure your hand pressure correctly. If you turn the
device off (by mistake or on purpose), remove your hand
from the Vacuum Chamber before turning the device back on again.
To make sure that the device computes the proper weight of your hand against the Metal
Heatpad it is important during the initial sealing and calibration process to apply slight pressure
with your palm against the Heatpad. Without this base pressure, the onboard computer will not
be able to properly manage the pressure of the palm against the Heatpad. At that point the
"Calibration Failed" message will appear and the device will shut down.
After the weight of the hand is measured during the calibration phase, the onboard computer
monitors if there is too much or too little palm pressure against the Heatpad. This will be
displayed on the Hand Pressure Indicator (HPI). After a number of uses, it will become much
easier to judge the proper pressure of your palm against the Heatpad. If you are still having
trouble, call AVACEN at (888) 4-AVACEN (888-428-2236) and select "Customer Service" or email:
[email protected].
I. "System Error" Message
The device is always checking and adjusting the
temperature of the Heatpad. If for some reason it can not
measure the Heatpad temperature, a warning message will
be displayed. This can happen for a few reasons:
(i) The device is very cold.
- Turn off the device and allow it to warm to room temperature before turning on.
(ii) The device has been stored somewhere very hot.
- This may have damaged the device. Unplug the unit, then plug back in and try again. If the
message is displayed a second time, call AVACEN at (888) 4-AVACEN (888-428-2236) and select
"Customer Service" or email: C[email protected].
J. There is noise while the AVACEN 100 is running
There is an air pump inside the AVACEN 100 that runs during therapy. Some motor noise is
normal, and the noise will vary as the AVACEN 100 adjusts the air pressure of the inflatable cuff
and inside the vacuum chamber. This improves the comfort of the inflatable cuff.
K. The inflatable cuff is too tight
The inflatable wrist bladder is designed to work on almost any size wrist and therefore it may feel
tighter to some people than others. The first inflation exerts the most pressure to assure a proper
seal every time. This highest pressure will only last for less than a minute. After that the pressure
will relax to a more comfortable level. If the pressure does not relax there may be a vacuum leak.
Refer to Item F: "The AVACEN 100 powers down while the 'Sealing Cuff' message or 'Lost Vacuum
Seal' message is displayed" for solutions.
Calibration
Failed
Powering
Down
System Error
Unplug Unit

14 AVACEN 100 User Guide 171208
L. I keep getting a "Push Hand Down Slightly" or "Lift Hand Slightly"
message
It is very important that the AVACEN 100 is placed on a level surface and your hand is NOT inside
the Vacuum Chamber when you turn the device on. If your hand is inside the vacuum chamber
(resting on the Heatpad) when the device is turned on, the onboard computer will not measure
your hand pressure correctly. If you turn the device off (by mistake or on purpose), remove your
hand from the Vacuum Chamber before turning the device back on again.
To make sure that the device calculates the proper pressure of your hand against the Heatpad it
is important that during the initial sealing and calibration process that you apply slight pressure
with your palm against the Heatpad. Without this base pressure, the onboard computer will not
be able to properly manage the pressure of the palm against the Heatpad and "Push Hand Down
Slightly" or "Lift Hand Slightly" message will continue to appear along with a beeping sound.
During treatment there is a chance the heel of your palm will be pushing too hard against the
palm end of the Metal Heatpad (end nearest the wrist opening). This condition is not wanted and
will cause the "Lift Hand Slightly" message to appear along with a beeping sound. At this point
just retract your hand into the cuff to its original position and the alerts will stop. To make it
easier to shift your hand, briefly press in the pressure release button on the bottom of the cuff to
deflate the cuff slightly.
One of the top features of the device is to monitor and display too much or too little pressure of
the hand on the Metal Heatpad. Correct hand pressure on the Heatpad increases heat transfer.
After the weight of the hand is calculated during the calibration phase, the onboard computer is
responsible for monitoring the palm pressure. If there is too much or too little palm pressure
against the Heatpad, it will be displayed on the Hand Pressure Indicator (HPI). After a number of
uses, it will become much easier to judge the proper pressure of your palm against the Heatpad.
If you are still having trouble, call AVACEN at (888) 4-AVACEN (888-428-2236) and select
"Customer Service" or email: C[email protected].
M. The AVACEN 100 Heatpad is too hot
For the most benefit "High" is recommended. Select "Med" or "Low" only in the case of major
discomfort. The Heatpad will feel hot during use. If a lower temperature is used, return to the
"High" mode after several uses to determine if the discomfort has been reduced. If the heat does
not recede to a more comfortable level RIGHT AWAY stop using the device and call AVACEN
Medical at (888) 4-AVACEN (888-428-2236) and select "Customer Service" or email:
[email protected]
N. The Display Panel Power LED does not illuminate after pushing the ON
Button
Make sure that the power cord is plugged into the unit and the light on the Power Supply (black
box between the device plug and wall plug) is on. If the light on the Power Supply is not on;
check the ends of the power cord to make sure it is plugged into both the Power Supply and the
wall plug. If the power Supply light is still not on, make sure that the wall plug is working
properly. Do this by plugging in another device or lamp that you know works into the wall plug. If
you are still having trouble, call AVACEN Medical at (888) 4-AVACEN (888-428-2236) and select
"Customer Service" or email: C[email protected].
O. Checking the inflatable cuff for leaks
This test can be found in USER SETTINGS. Refer to section 21: "USER SETTINGS" in this Guide for
details on starting the test.

171208 AVACEN 100 User Guide 15
P. Excessive swelling of the hand
The AVACEN 100 is designed to comfortably and noninvasively provide dry heat therapy. Any
level of major discomfort is not normal. Right away stop using the AVACEN 100 and report the
problem to AVACEN Medical at (888) 4-AVACEN (888-428-2236) and select Customer Service.
Q. Red or purple spots on the hand
Red or purple spots on the hand (usually the backside) after the first couple of AVACEN 100 uses
can be caused by a minor hemorrhage (petechia). These spots are harmless and will likely vanish
within a few days. Should they not disappear or if they are accompanied by any level of major
discomfort; this is not normal. Right away stop using the AVACEN 100 and report the problem
to AVACEN Medical at (888) 4-AVACEN (888-428-2236) and select Customer Service.
R. Hand itches or tingles
It is common and normal for the hand to slightly itch or tingle during a treatment session as
circulation in the hand increases. If this at any time becomes uncomfortable or painful,
immediately stop the treatment session and call AVACEN Medical at (888) 4-AVACEN
(888-428-2236) and select Customer Service.
S. My hand is reddish-colored like it has been in hot water
This state is normal and you will likely see this on every treatment. It is due to the increased
microcirculation (blood in the capillaries).
T. Sweating when using the AVACEN 100
The AVACEN 100 is designed to comfortably and noninvasively provide heat therapy. Mild
sweating is not typical but seldom may occur and is not a serious indication. Any level of major
discomfort pain is not normal. Right away stop using the AVACEN 100 and report the problem
to AVACEN Medical at (888) 4-AVACEN (888-428-2236).
U. Discomfort in wrist or forearm during use
Raise or lower forearm or adjust rear device feet to increase comfort.

16 AVACEN 100 User Guide 171208
21. USER SETTINGS
There are some settings that can be made on the AVACEN 100 that will be stored. Even if power
is removed, the settings are kept. The following User Settings can be made on the AVACEN 100:
• Language Selection
• Beep Tone Style
• Default Therapy Time
• Default Therapy Temperature
In addition, there are some settings that can be used to help diagnose problems with the device:
• Display Error Messages
• Measure Hand Pad Force
• Run Self-Sealing Test
All of these features are accessed in the User Settings menu. To access User Settings, begin by
turning the AVACEN 100 Off. Press and hold down the ▼ button while turning the device On
with the button. The display will show "User Settings".
Moving through the different User Settings is done using the front panel buttons:
◄ or ► Press to scroll back or forward through menu selections.
▲ or▼ Press to scroll up or down through menus and options.
✔ To store the selected setting.
◄ Go back to the previous (higher level) menu.
After you are done making changes to any of the settings, press ◄ one or more times until the
display shows "User Settings". Then press the button to return to normal operation.
While in the "User Settings" menu, press ►, then press ▲ or▼ one or more times to go to the
following menus:
A. Language Selection
Messages can be displayed in multiple languages on some
device versions. Press ► to enter this menu, then press ▲
or▼ to choose the desired language. Press ✔ to select the
desired language. If this menu is not available, then your
device only supports English.
B. Beep Tone Style
There are two options, "Original" and "Low Tones". Press
► to enter this menu, then press ▲ or▼ to choose a style
of Beep Tone. A sample of the tones will sound. Press ✔
to select the desired Beep Tones.
C. Default Therapy Time
The default setting for therapy time is 15 minutes. At any
time before the start of a therapy session, the therapy
time may be changed from 15 minutes to 10, 20, 25, or 30
minutes. If you find that you a usually selecting a time
other than 15 minutes for therapy, the default therapy
User Settings:
Change Display
Language
Beep Tone
Select
Default Therapy
Time/Temp
Set Default
Therapy Time