Avaya Scopia Elite 6000/E Series User manual

User Guide for Avaya Scopia®Elite
6000/E
Series
Version 8.3
For Solution 8.3
March 2014

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User Guide for Avaya Scopia®Elite 6000 Series MCU
Version 8.3, March 20, 2014
http://support.avaya.com
User Guide for Avaya Scopia®Elite 6000 Series MCU Version 8.3 Notices | 2

Table of Contents
Chapter 1: About the Avaya Scopia®Elite MCU
About Avaya Scopia®Elite MCU ......................................................................................................................4
Chapter 2: Making Calls on a Scopia®Elite MCU
Tips for Participating in a Videoconference ......................................................................................................8
Starting or Joining an Instant Meeting ..............................................................................................................8
Starting or Joining a Meeting with the Auto-Attendant .....................................................................................9
Chapter 3: Personalizing your MCU Video Layout During a Meeting
Chapter 4: Moderating a Meeting on the Scopia®Elite MCU
Glossary of Terms for Scopia®Solution
User Guide for Avaya Scopia®Elite 6000 Series MCU Version 8.3 Table of Contents | 3
Avaya Scopia®Elite 6000/E Series available configurations ...........................................................................7

Chapter 1 | About the Avaya Scopia®Elite
MCU
The Scopia®Elite MCU is Scopia®Solution’s flagship platform for high definition multi-party videoconferencing.
The MCU supports communications in the board room, at the desktop, in the home, or on the road over wireless.
About Avaya Scopia®Elite MCU
The Scopia®Elite MCU is Scopia®Solution’s flagship platform for high definition multi-party
videoconferencing.
An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It manages
the audio mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities.
The MCU harnesses revolutionary processing power for the most demanding videoconferencing
applications using the latest DSP technologies. For an uncompromised videoconferencing experience,
the MCU supports dual channels of Full HD 1080p at 60 frames per second for video and content, H.264
High Profile for bandwidth efficiency, H.264 Scalable Video Coding (SVC) for high network error
resiliency, and full support for many telepresence systems.
With the MCU, each videoconference participant receives a quality experience optimized to their
individual capabilities, from wireless mobile devices to HD room systems and immersive telepresence
systems. The MCU leads in video interoperability, working with the broadest range of video systems on
the market from leading UC clients to mobile devices and telepresence systems.
The MCU also features a patented, distributed architecture approach known as the Virtual MCU or
cascaded videoconferences, which brings unparalleled scalability to its superb videoconferencing
experience.
The MCU's feature list includes:
•Revolutionary video processing power
The MCU brings unmatched power and capacity in a single unit, enabling dual-channel Full HD
1080p resolution at 60 frames per second for video and content, simultaneous H.264 High Profile
and H.264 SVC, and support for multi-stream telepresence.
•Dynamic resource allocation
A meeting can support a mix of SD and HD users, making most efficient use of available
resources. Video and audio processing is carried out per user rather than per meeting, with
resolutions ranging from QCIF to 1080p in the same meeting. Each user connects using unique,
optimized audio and video settings to enjoy the best audio and video quality supported by their
endpoint and network, without affecting the other participants in a conference.
•Intuitive and easy to use
Video menus make it easy to set up or enter a videoconference, and the intuitive web interface
makes administration easy.
•Massive scalability
User Guide for Avaya Scopia®Elite 6000 Series MCU Version 8.3 About the Avaya Scopia®Elite MCU | 4

The Virtual MCU enables a unique scalability in both local and distributed architectures to combine
the capacity of multiple MCU devices in the same meeting. The number of supported connections
depends on your license.
•Seamless interoperability
The MCU is built on the solid foundation of our H.323 and SIP software, ensuring full compliance
and broad-ranging interoperability with IP, ISDN, and 3G endpoints. It also enables H.323 and SIP
endpoints to collaborate in the same videoconference. See Figure 1: Endpoints in the same
videoconference on page 5.
Figure 1: Endpoints in the same videoconference
The MCU also easily integrates telepresence systems with regular videoconferencing systems,
even within the same meeting. It is compatible with telepresence systems from Cisco, Tandberg,
Polycom, and LifeSize/Logitech.
When used with Scopia®Solution gateways, the deployment can even add ISDN, V.35 and other
endpoints to the same meeting.
•Video quality
The MCU delivers enterprise quality video and audio processing, using latest industry standards
including state-of-the-art DSP hardware and software. This video quality is supported by:
–SVC error resiliency for unmanaged networks using Temporal Scalability and Forward Error
Correction (FEC).
Forward Error Correction (FEC) is a proactive method of sending redundant information in
the video stream to preempt quality degradation. SVC extends the H.264 codec standard to
dramatically increase error resiliency and video quality without the need for higher bandwidth.
–Frame rates can reach 60 frames per second, ensuring smooth video movement.
–A wide choice of video layouts
–Bitrate (data speed) of up to 12 megabits per second on each stream without affecting
capacity. Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to
ensure the video is constantly updated, thereby maintaining smooth motion.
•Audio quality
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The MCU integrates Voice Activity Detection (VAD) to determine the active speaker and filter out
background noise from participants. The MCU also improves audio quality with AGC. Automatic
Gain Control (AGC) smooths audio signals through normalization, by lowering sounds which are
too strong and strengthening sounds which are too weak.
•Personalized video layouts per meeting or per participant
As an administrator you can choose from 26 video layouts for all participants, or each participant
can customize their own view. You can view up to 28 participants on your screen. A video layout is
the arrangement of participant images as they appear on the monitor in a videoconference. If the
meeting includes a presentation, a layout can also refer to the arrangement of the presentation
image together with the meeting participants.
The MCU supports sharing presentations and other content via SIP (using the BFCP standard)
and H.323 (using the H.239 standard). A user can connect to a meeting from either type of
endpoint to share content such as presentations, spreadsheets, documents, and movies.
The MCU supports an additional set of layouts to optimize screen space during content sharing on
single-screen endpoints. With this feature, endpoints with proprietary content sharing protocols
such as Avaya Flare Experience or Microsoft Lync can simultaneously display content and
participants.
•Security and privacy
The MCU can encrypt communications with endpoints to create secure connections with H.235-
based encryption for H.323 endpoints and SRTP and TLS encryption for SIP endpoints.
In addition, the MCU features administrator and operator password protection for accessing the
web interface. It also features optional PIN protection for joining a videoconference, and additional
PIN protection for moderator control.
•Dual NIC: IP separation or network redundancy
You can use the two network ports of the MCU in one of the following ways:
–Network redundancy cuts downtime and provides a cost-effective, uninterrupted service. If
the first NIC fails during a videoconference, network traffic is automatically routed to the
second NIC without affecting current calls on the MCU.
–IP separation enhances security within the enterprise by routing media and management
traffic to two different subnets.
•Intuitive web-based management
You can configure the MCU through an intuitive web interface offering easy, high-level
administrative flexibility for an enhanced user experience.
•In-meeting indicators
A range of messages and icons are displayed on the endpoint during meetings as events occur.
For example, participants are notified when someone joins or leaves the meeting.
•Easy creation of logs for Customer Support
You can easily create a file containing logs and settings which you can send to Customer Support
for troubleshooting.
•Interactive Voice Response (IVR) messages
The MCU includes pre-recorded greetings to participants and announcements as each new
participant joins a meeting. You can record messages to provide custom greetings and
announcements, but typically Avaya Scopia®Management supplies these messages across all
MCUs in the organization.
•SIP Firewall traversal compatibilities
The MCU is fully interoperable with third-party Session Border Controllers (SBC), which increases
compatibility and dexterity with SIP endpoints that join remotely.
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Avaya Scopia®Elite 6000/ E Series
The Scopia®Elite 6000/E Seriesis available in 3 different commercial configurations, named:
- Scopia Elite 6000/E Series (6105 option), able to manage multiconferences with up to 5 participants
- Scopia Elite 6000/E Series (6110 option), able to manage multiconferences with up to 10 participants
- Scopia Elite 6000/E Series (6120 option), able to manage multiconferences with up to 20 participants
User Guide for Avaya Scopia®Elite 6000 Series MCU Version 8.3 About the Avaya Scopia®Elite MCU | 7
available configurations

Chapter 2 | Making Calls on a Scopia®Elite
MCU
To start or join a meeting with multiple participants, you need an MCU like the Scopia®Elite MCU.
An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It manages the audio
mixing and creates the video layouts, adjusting the output to suit each endpoint's capabilities.
This section explains how to start or join a meeting instantly or by using an auto-attendant number which your system
administrator has defined in the organization's dial plan. The section also includes recommendations on how to
optimize your videoconference experience.
Navigation
•Tips for Participating in a Videoconference on page 7
•Starting or Joining an Instant Meeting on page 7
•Starting or Joining a Meeting with the Auto-Attendant on page 8
Tips for Participating in a Videoconference
There are several general recommendations you should follow to optimize your videoconferencing
experience.
We recommend that you read this section before participating in a videoconference for the first time.
•Use natural gestures and speak normally as in a real meeting.
•Do not rustle paper or tap on the table or the microphone.
•Keyboard clicking can be disruptive to the videoconference, so we recommend using the mute
when listening but not actively participating.
•Zooming too close can show that your eyes are not looking directly at the camera, in some cases.
Set the zoom of the built-in camera so the frame includes the user's head and upper body.
•If you are using a laptop during a meeting, do not place it too close to the microphone. Noise
produced by the computer fan may interfere with audio quality.
•Always mute the microphone before moving it.
•Avoid using your cellular phones during your meeting to avoid electromagnetic interference.
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Starting or Joining an Instant Meeting
About this task
To host instant or scheduled meetings with multiple participants, you need an MCU like the Scopia®
Elite MCU.
Participants meet in a virtual room which they access from Scopia®Desktop or from dedicated
endpoints by using a dial prefix followed by the meeting ID. The dial prefix determines the MCU meeting
type. Meeting types (also known as MCU services) are meeting templates which determine the core
characteristics of a meeting. They determine if the meeting is audio only or audio and video, they
determine the default video layout, type of encryption, PIN protection, and many other features.
The following procedure describes how to start or join an instant meeting. To host scheduled meetings,
see User Guide for Scopia®Management.
Before you begin
Select the dial prefix and meeting ID for your meeting. These are part of your company's dial plan.
If you invite participants outside your network, verify the dialing information for an external endpoint with
your system administrator.
Procedure
1. Start your meeting using Scopia®Desktop or a dedicated endpoint.
2. Tell the participant about the dial prefix and meeting ID.
Participants join by entering the dial prefix and meeting ID in the Scopia®Desktop user portal
or by dialing from dedicated endpoints.
Starting or Joining a Meeting with the Auto-Attendant
About this task
Use the Auto-Attendant to create or join a new videoconference. Auto-Attendant, also known as video
IVR, offers quick access to meetings hosted on MCUs, via a set of visual menus. You can only access
the Auto-Attendant before starting a meeting.
Procedure
1. Contact your system administrator and verify the auto-attendant number. By default, the
auto-attendant number is set to 1800.
Scopia®Management determines the auto-attendant number in your organization.
2. From the endpoint, dial the auto-attendant number, then perform one of these actions:
•Dial 0on your keypad to create a new meeting.
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•Dial the number corresponding to the meeting to join from the list of existing meetings.
Do not confuse this DTMF menu with the in-call moderator menu (Moderating a
Meeting on the Scopia®Elite MCU on page 13), which is only available during an
ongoing meeting.
Figure 2: MCU Auto-Attendant menu
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Chapter 3 | Personalizing your MCU Video
Layout During a Meeting
About this task
If your endpoint uses a DTMF keypad, you can change your own video layout while participating in a meeting and
without affecting the other participants' layout. A video layout is the arrangement of participant images as they appear
on the monitor in a videoconference. If the meeting includes a presentation, a layout can also refer to the
arrangement of the presentation image together with the meeting participants.
The following personal layouts are available for different numbers of participants.
Figure 3: Video layout options
Important:
The default meeting layout is usually a dynamic layout that automatically adapts depending on the number of
participants in the meeting.
Viewing shared content during a meeting activates an additional set of video layouts (Figure 4: Gallery layouts with
content sharing on page 11).
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Figure 4: Gallery layouts with content sharing
•Vertical strip of participants and enlarged shared content. This is the default gallery layout. The strip
automatically adapts to include up to six participants in the meeting.
Figure 5: Gallery layout example with text overlay
•Horizontal strip of participants and enlarged shared content. The strip automatically adapts to include up to six
participants in the meeting.
•Full screen showing shared content.
For example, some endpoints format images for a 4:3 screen, while others use the 16:9 format. This mismatch
between endpoints can create unused vertical or horizontal strips around the image. Choosing a different layout can
optimize your video experience.
You can always rotate back to the traditional layout shown in Figure 3: Video layout options on page 10. Endpoints
such as Avaya Flare Experience or Microsoft Lync automatically display the default vertical strip when content
sharing starts.
Procedure
1. Press 0on your endpoint's remote control to activate the personal video layout mechanism.
2. To change how participants are displayed in the layout, continue to press 0to rotate through the personal
video layout options shown in Figure 3: Video layout options on page 10.
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3. (Optional) Press #to automatically adjust the size of the video display to better fit your endpoint screen.
4. By default, your own image is not in the video layout. Press 1to add your image, and press 1to remove it.
5. By default, the video layout shows text overlays (Figure 5: Gallery layout example with text overlay on
page 11). Press 2to remove them, and press 2to return them to the video layout.
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Chapter 4 | Moderating a Meeting on the
Scopia®Elite MCU
During an ongoing MCU meeting, you can perform moderator functions using numeric dial keys (DTMF) from your
endpoint's remote control or keypad. DTMF, or touch-tone, is the method of dialing on touch-tone phones, where
each number is translated and transmitted as an audio tone.
To access the moderator in-call menu, press the star key (*) during the call.
The DTMF moderator menu is for endpoints with DTMF keypads, like the Avaya Scopia®XT Series or third party
endpoints. The visual menu is also read aloud, enabling both audio and video endpoints to access these functions.
Important:
The same moderator functions are available from the native menus of Scopia®Desktop or the XT Series, so it is
unnecessary to access this DTMF menu from those endpoints.
The DTMF menu is not the same as the Auto-Attendant menu (Starting or Joining a Meeting with the Auto-
Attendant on page 8), which is available only before a meeting begins.
There are two versions of the DTMF moderator menu:
•As a participant who is not the moderator of the meeting, you can access a limited set of features via DTMF
during a meeting.
Figure 6: MCU DTMF menu for non-moderator participants
•As a moderator, you can access the complete list of moderator functions to perform.
User Guide for Avaya Scopia®Elite 6000 Series MCU Version 8.3 Moderating a Meeting on the Scopia®Elite MCU | 14

Figure 7: MCU DTMF moderator menu
To become a moderator, select 1and enter the moderator PIN number, if required. To stop moderating the meeting,
press 1again.
During a meeting, other participants can see an audio-only icon at the top of their screen (Figure 8: Visual
representation of audio-only participants on page 14), showing the number of audio-only participants and the name
of the audio-only active speaker.
Figure 8: Visual representation of audio-only participants
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Glossary of Terms for Scopia®Solution
1080p
See Full HD on page 19.
2CIF
2CIF describes a video resolution of 704 x 288 pixels (PAL) or 704 x 240 (NTSC). It is double the width
of CIF, and is often found in CCTV products.
2SIF
2SIF describes a video resolution of 704 x 240 pixels (NTSC) or 704 x 288 (PAL). This is often adopted
in IP security cameras.
4CIF
4CIF describes a video resolution of 704 x 576 pixels (PAL) or 704 x 480 (NTSC). It is four times the
resolution of CIF and is most widespread as the standard analog TV resolution.
4SIF
4SIF describes a video resolution of 704 x 480 pixels (NTSC) or 704 x 576 (PAL). This is often adopted
in IP security cameras.
720p
See HD on page 22.
AAC
AAC is an audio codec which compresses sound but with better results than MP3.
Alias
An alias in H.323 represents the unique name of an endpoint. Instead of dialing an IP address to reach
an endpoint, you can dial an alias, and the gatekeeper resolves it to an IP address.
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AGC (Automatic Gain Control)
Automatic Gain Control (AGC) smooths audio signals through normalization, by lowering sounds which
are too strong and strengthening sounds which are too weak. This is relevant with microphones situated
at some distance from the speaker, like room systems. The result is a more consistent audio signal
within the required range of volume.
Auto-Attendant
Auto-Attendant, also known as video IVR, offers quick access to meetings hosted on MCUs, via a set of
visual menus. Participants can select menu options using standard DTMF tones (numeric keypad). Auto-
Attendant works with both H.323 and SIP endpoints.
Balanced Microphone
A balanced microphone uses a cable that is built to reduce noise and interference even when the cable
is long. This reduces audio disruptions resulting from surrounding electromagnetic interference.
BFCP (Binary Floor Control Protocol)
BFCP is a protocol which coordinates shared videoconference features in SIP calls, often used by one
participant at a time. For example, when sharing content to others in the meeting, one participant is
designated as the presenter, and is granted the floor for presenting. All endpoints must be aware that the
floor was granted to that participant and react appropriately.
Bitrate
Bitrate is the speed of data flow. Higher video resolutions require higher bitrates to ensure the video is
constantly updated, thereby maintaining smooth motion. If you lower the bitrate, you lower the quality of
the video. In some cases, you can select a lower bitrate without noticing a significant drop in video
quality; for example during a presentation or when a lecturer is speaking and there is very little motion. In
video recordings, the bitrate determines the file size for each minute of recording. Bitrate is often
measured in kilobits per second (kbps).
Call Control
See Signaling on page 30.
Cascaded Videoconference
A cascaded videoconference is a meeting distributed over more than one physical Scopia®Elite MCU,
where a master MCU connects to one or more slave MCUs to create a single videoconference. It
increases the meeting capacity by combining the resources of several MCUs. This can be especially
useful for distributed deployments across several locations, reducing bandwidth usage.
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CIF
CIF, or Common Intermediate Format, describes a video resolution of 352 × 288 pixels (PAL) or 352 x
240 (NTSC). This is sometimes referred to as Standard Definition (SD).
Content Slider
The Scopia®Content Slider stores the data already presented in the videoconference and makes it
available for participants to view during the meeting.
Continuous Presence
Continuous presence enables viewing multiple participants of a videoconference at the same time,
including the active speaker. This graphics-intensive work requires scaling and mixing the images
together into one of the predefined video layouts. The range of video layouts depends on the type of
media processing supported, typically located in the MCU.
Control
Control, or media control, sets up and manages the media of a call (its audio, video and data). Control
messages include checking compatibility between endpoints, negotiating video and audio codecs, and
other parameters like resolution, bitrate and frame rate. Control is communicated via H.245 in H.323
endpoints, or by SDP in SIP endpoints. Control occurs within the framework of an established call, after
signaling.
CP
See Continuous Presence on page 17.
Dedicated Endpoint
A dedicated endpoint is a hardware endpoint for videoconferencing assigned to a single user. It is often
referred to as a personal or executive endpoint, and serves as the main means of video communications
for this user. For example, Scopia®XT Executive. It is listed in the organization's LDAP directory as
associated exclusively with this user.
Dial Plan
A dial plan defines a way to route a call and to determine its characteristics. In traditional telephone
networks, prefixes often denote geographic locations. In videoconferencing deployments, prefixes are
also used to define the type and quality of a call. For example, dial 8 before a number for a lower
bandwidth call, or 6 for an audio-only call, or 5 to route the call to a different branch.
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Dial Prefix
A dial prefix is a number added at the beginning of a dial string to route it to the correct destination, or to
determine the type of call. Dial prefixes are defined in the organization's dial plan. For example, dial 9 for
an outside line, or dial 6 for an audio only call.
Distributed Deployment
A distributed deployment describes a deployment where the solution components are geographically
distributed in more than one network location.
DNS Server
A DNS server is responsible for resolving domain names in your network by translating them into IP
addresses.
DTMF
DTMF, or touch-tone, is the method of dialing on touch-tone phones, where each number is translated
and transmitted as an audio tone.
Dual Video
Dual video is the transmitting of two video streams during a videoconference, one with the live video
while the other is a shared data stream, like a presentation.
Dynamic Video Layout
The dynamic video layout is a meeting layout that switches dynamically to include the maximum number
of participants it can display on the screen (up to 9 on the XT Series, or up to 28 on Scopia®Elite MCU).
The largest image always shows the active speaker.
E.164
E.164 is an address format for dialing an endpoint with a standard telephone numeric keypad, which
only has numbers 0 - 9 and the symbols: * and #.
Endpoint
An endpoint is a tool through which people can participate in a videoconference. Its display enables you
to see and hear others in the meeting, while its microphone and camera enable you to be seen and
heard by others. Endpoints include dedicated endpoints, like Scopia®XT Executive, software endpoints
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like Scopia®Desktop Client, mobile device endpoints like Scopia®Mobile, room systems like XT Series,
and telepresence systems like Scopia®XT Telepresence.
Endpoint Alias
See Alias on page 15.
FEC
Forward Error Correction (FEC) is a proactive method of sending redundant information in the video
stream to preempt quality degradation. FEC identifies the key frames in the video stream that should be
protected by FEC. There are several variants of the FEC algorithm. The Reed-Solomon algorithm (FEC-
RS) sends redundant packets per block of information, enabling the sender (like the Scopia®Elite MCU)
to manage up to ten percent packet loss in the video stream with minimal impact on the smoothness and
quality of the video.
FECC
Far End Camera Control (FECC) is a feature of endpoint cameras, where the camera can be controlled
remotely by another endpoint in the call.
Forward Error Correction
See FEC on page 19.
FPS
See Frames Per Second on page 19.
Frame Rate
See Frames Per Second on page 19.
Frames Per Second
Frames Per Second (fps), also known as the frame rate, is a key measure in video quality, describing
the number of image updates per second. The average human eye can register up to 50 frames per
second. The higher the frame rate, the smoother the video.
Full HD
Full HD, or Full High Definition, also known as 1080p, describes a video resolution of 1920 x 1080
pixels.
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