Avaya CU-360 User manual

© 2020 Avaya Inc. All rights reserved.
Avaya IX Collaboration Unit CU360
Quick Setup Guide for Avaya Spaces Room
Version 10.2.0.26

© 2020 Avaya Inc. All rights reserved.
© 2015 Avaya Inc. All rights reserved. NDA Confidential, Use pursuant to your agreement.
© 2000-2020 Avaya Inc. All intellectual property rights in
this publication are owned by Avaya Inc. and are protected
by United States copyright laws, other applicable copyright
laws and international treaty provisions. Avaya Inc. retains
all rights not expressly granted.
All product and company names herein may be trademarks
of their registered owners.
This publication is AVAYA Confidential & Proprietary. Its
use is pursuant to your signed agreement or Avaya policy.
No part of this publication may be reproduced in any form
whatsoever or used to make any derivative work without
prior written approval by Avaya Inc.
No representation of warranties for fitness for any purpose
other than what is specifically mentioned in this guide is
made either by Avaya Inc. or its agents.
Avaya Inc. reserves the right to revise this publication and
make changes without obligation to notify any person of
such revisions or changes. Avaya Inc. may make
improvements or changes in the product(s) and/or the
program(s) described in this documentation at any time.
If there is any software on removable media described in
this publication, it is furnished under a license agreement
included with the product as a separate document. If you
are unable to locate a copy, please contact Avaya Inc. and
a copy will be provided to you.
Unless otherwise indicated, Avaya registered trademarks
are registered in the United States and other territories. All
registered trademarks recognized.
For further information contact Avaya or your local
distributor or reseller.
Release Notes for Avaya IX Collaboration Unit CU360,
Version 10.2.0.26, April 2020
http://support.avaya.com

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 3
Table of Contents
Avaya IX Collaboration Unit CU360 Highlights...................................................................4
Quick Setup Steps –Connect the device...........................................................................................................4
Configure the Avaya Spaces Room Application.................................................................................................6
Using the CU360 Remote Control....................................................................................................................10
Using a Touch Screen Monitor.........................................................................................................................12
Using the Web Interface for Mouse Emulation.................................................................................................12
Network Connectivity........................................................................................................................................13
CU360 Software Upgrade ...................................................................................................15
How to Check CU360 Software Version...........................................................................................................15
How to Upgrade CU360 to a New Version.......................................................................................................15
Software Downgrade........................................................................................................................................22
Common Troubleshooting .................................................................................................23
Avaya Policy for GDPR.......................................................................................................24
Additional References ........................................................................................................25
Copyright, Licensing and Credits......................................................................................26
Disclaimers .......................................................................................................................................................26

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 4
Avaya IX Collaboration Unit CU360 Highlights
Avaya offers a complete range of advanced HD video conferencing room systems, stand-alone or
part of Avaya Equinox® Conferencing Solution. Our complete range of dedicated video
conferencing endpoints and collaboration units lets you experience exceptional video conferencing
in any environment. Avaya video endpoints leverage leading, powerful video communications
technology to deliver an unparalleled video collaboration experience, from immersive
Telepresence, to conference room systems and all-in-one Executive endpoints.
The latest addition to the Avaya Video Endpoint and Collaboration Series is the Avaya IX
Collaboration Unit CU360, which adds to the experience available with XT Series the ease and
openness of a device for Android™ (Android is a trademark of Google LLC).
Deliver a powerful mix of enterprise class communications and smart collaboration using the new
Avaya IX Collaboration Unit CU360. It is a compact all-in-one video collaboration device with full
HD 1080p performance that turns any space into a video collaboration room. Going beyond the
integrated 4K wide-angle video camera and microphone array for voice pickup and clarity, the
open system delivers smart collaboration for teams with simultaneous support for popular
workplace productivity applications. The Avaya IX Collaboration Unit CU360 provides quick and
easy “huddle room” set-up, and is cost-effective for enabling all your smaller meeting rooms and
spaces; it delivers utility, interoperability, security, and an exceptional experience for training,
brainstorming, team and customer meetings with a personal connection. Its ease of installation
and use make it ideal for individual workgroups, small to midsize businesses, or complementing
an enterprise collaboration deployment.
In this release, in addition to the native Avaya CU360 app, available to connect to Avaya IX
Conferencing and to plain H323/SIP video meetings, the Avaya Spaces Room Application is pre-
installed in the device, allowing to simply join your Spaces Meeting with the CU360 device by
using just your personal mobile phone or laptop with a web browser.
For more info about CU360, see also its Release Notes,
Note:
Android™ or other Google names, Google related services or Google apps referenced in this
document are trademarks of Google LLC, as listed at
https://www.google.com/permissions/trademark/trademark-list/
Quick Setup Steps –Connect the device
1. Unbox the CU360 and connect it to a TV/Monitor via the provided HDMI Cable.
2. Insert the provided AAA batteries into the Remote Control.
3. Attach the appropriate AC plug type to front of the provided power adapter. Plug the power
adapter into the CU-360 and power source. This remote control should automatically pair with the
CU-360 but if not, you can follow the remote-control pairing instructions provided in the Quick Start
Guide that comes with the CU-360.
5. Press the power button on the back of the CU360 and an image should display on your TV
shortly.
4. The CU360 should power up and play the “Avaya” tones/jingle and show red lights around the
camera lens and across the front.
The device displays the CU360 App Home Screen, and if it is the first startup, the below Welcome
Configure Screen.

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 5
browse to Configure>Quick Setup. Below page will appear. It is suggested to connect an Ethernet
cable to the CU60. A wi-fi connection can be used but it could be less stable.
6.If you plan to use your CU360 only to connect to Spaces Meetings, using the remote, in the
Quick Setup Wizard, select Manual Setup

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 6
Manually assign a System Name (ie: CU360 Huddle Room 120), Select your preferred language
and leave H.323 as the protocol.
Configure the Avaya Spaces Room Application
Join your Spaces meetings and collaborate on a larger screen with the Avaya Spaces Room App
(1.0.0.185), now preinstalled on your Avaya CU360 device since 10.2.0 26.
Important
•For more info about Avaya Spaces, see also
a. https://www.avaya.com/en/products/unified-communications/spaces-trial/
b. https://www.avaya.com/en/documents/fs-avaya-spaces-cl8127en.pdf

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 7
Avaya Spaces Room is now pre-installed on you CU360
The Spaces Mobile app can be used on a mobile phone or tablet to instruct the CU360 to join
a specific Space meeting using a QR code scanner.
A laptop can also be used to instruct the CU360 to join a specific Space meeting by entering
a verification code.
The CU360 physical remote control can be used to mute, block video and end the call. It will
also enable control of the CU360 camera for pan/tilt and zoom actions.
You can configure your device to start automatically the Avaya Spaces Room App if you plan to
primarily join Spaces Meetings.
Pre-requisites for your Space Account
Until the planned general availability of Spaces Room in April, your domain in the Spaces account
needs to be enabled for the Spaces Room feature. This will not be needed after the feature is
generally available. Please contact ucc[email protected].
Pre-requisites for your CU360 device
Please check that you CU360 device is upgraded to release 10.2.0.26 or higher. Starting from this
release, the Avaya Spaces Room App is pre-installed in the device. To check and upgrade the
device software version, see CU360 Software Upgrade.
Setup
•Within the CU360 app, as in below screen, using the remote control:
oSelect “Configure”

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 8
oSelect “General”
oTurn on “Show Advanced Settings”if not already on
oGo Back one level
oSelect ”Advanced”; (enter 1234 if asked for password)
oSelect “System”
oSelect “Customization”
oFor “Start Mode”, use the drop down to select “Hidden starting application”
oFor “Application to Start”, select “Avaya Spaces Room”
•The Spaces Room app will be started and present a screen requesting a device
name which will be presented as the participant name in Spaces meetings.
•After the name is entered, the screen should show a QR code and verification code
in the pairing page of the app.
•If it does not do so, please check network settings on CU360 and then troubleshoot
for any firewall or network connectivity issues in
reaching https://spaces.avayacloud.com
•After a while, the app will show a screen saver page. Press OK or touch the screen
or click with the mouse to show the app pairing page again.

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 9
Usage with the Avaya Spaces App
•With Avaya Spaces App for phone/tablet clients, navigate to the space to be used for
the meeting.
•Avaya Spaces App has “Join Spaces Room” in the menu options when clicking on the
title of the space.
•Scan the QR code displayed on the CU360 screen with the Spaces App
Note: If the option is not available, confirm that the Spaces user account has been
granted access to the Spaces Room functionality as stated in the pre-requisites.
Usage with a Web Client
•In Spaces Web client, “Join Spaces Room” will present a dialog to enter the Verification
Code.
•You need to use a Browser supporting WebRTC (Chrome, Firefox, Edge)on your

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 10
Windows PC, Mac if you want to join the meeting from your computer with audio and
video.
Known issues:
•Description of issue: Bluetooth call control buttons are not yet supported.
Solution/Workaround: Use the soft keys to control the call.
•Description of issue: Mute state of a Bluetooth audio device is not synced with Spaces
Room.
Solution/Workaround: Ensure both physical Bluetooth mute and Spaces Room soft
mute key are unmuted to enable speech path.
•Description of issue: The adjustable volume range of a Bluetooth audio device during a
meeting is dependent on the volume level of the Bluetooth device before the meeting is
started. For example, if the Bluetooth device volume is set to a low level before the call is
started it may not be possible to increase the volume to an acceptable level.
Solution/Workaround: Set the Bluetooth device volume to at least 50% before joining a
meeting.
•Description of issue: On a touch screen, the Android navigation bar cannot be accessed
by swiping up from the bottom of the screen.
Solution/Workaround: Swipe from the top of the screen.
•Description of issue: Media path will not recover if encountering network disruptions
during a meeting.
Solution/Workaround: Hang-up and re-join the meeting when the network is recovered.
•Description of issue: You cannot initiate recording from the Spaces Room app, you can
only determine that a call is being recorded.
Solution/Workaround: Start recording from web front-end.
•Description of issue: Camera zoom settings are not persisted across calls.
Solution/Workaround: Use the remote control zoom keys on every call.
Description of issue: AV Grabber not supported yet.
Solution/Workaround: Share from your desktop/laptop web front-end.
Using the CU360 Remote Control
To pair the remote control with your Avaya CU360, you need to do the following:
•Assure that the remote control is equipped with 2 AAA charged batteries.
•Unplug the codec unit from power.
•Press the Back key and the OK key together, until the small blue LED on top of the remote
quickly flashes a few times.
•While the LED light is still flashing, plug the codec unit into power while keeping the
remote control close to the unit. The remote control led should stop flashing to show
successful pair.
•If the pairing fails, assure to disconnect all the cables from the CU, including USB.

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 11
Remote Control Keys
Small Keyboard Keys –Press once FN to switch between Yellow and White symbols.
Once the remote control is paired with your Avaya CU360, the CU360 Video-collaboration
Application will usually receive the key events when it is in foreground and as the input focus.
Some keys will be received even if the app is not in foreground or does not have the input focus.
Please note that if the screen is split, the input focus must be assigned to the proper side of the
screen by clicking on it.
You can use the following shortcuts:
•To show or hide a mouse pointer, press the ‘Mouse’ key.
•To exit from a CU360 App page or from an app, press the ‘Back’ key
•To Mute or Unmute the audio in your device, use the ‘Mute/Unmute’ key.
•To stop the device to transmit your video and presentation while in a meeting, press
the ‘Privacy’ key (‘Video Mute/Unmute’). You video image could be replaced with a
synthetic image.
•To disconnect the call in your device, use the corresponding keys when the CU360
Video-collaboration Application or Spaces Room App is in foreground. When the
CU360 app is not in foreground, pressing ‘Connect’ on the remote will resume the
app, if it is not hidden. Pressing ‘Disconnect’ on the remote will resume the CU360
app, if it is not hidden, only if it is in a call.

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 12
•Short press the 'Power' key to put in standby the system or to wake-up the system.
When in standby, the monitor connected to the system can turn off.
•Short press any key except ‘Mouse’ key to wake-up the system
•Long press the 'Power' key to power on/off the system. To switch off the system, keep
the key pressed until you see the warning on the monitor that the system is powering
off.
•‘Volume/Mute/Presentation/Privacy/Recording’ keys keep doing their action even
when the CU360 app is minimized (if this not requires user interaction –answer to
choices or pin insertions).
•To switch between yellow and white symbols on the keyboard on the back of the
remote control, press and release the FN key. Do not keep it pressed.
•The ‘Enable/Disable Tracking Camera’ key (also named ‘Voice Activation’ key)
toggles the camera auto-tracking (while CU360 app is in foreground)
•The Zoom in/out keys zoom the local camera in any application using it.
•To pan/tilt the local camera in any application using the camera, activate the
mouse pointer and move the mouse while pressing the control far/near camera
key. The camera must be zoomed in to apply a pan/tilt movement.
Important
•Present/Camera Tracking/Recording/Call/Layout are not supported by the Spaces Room
App in this release
•When the mouse pointer is active, a fixed blue led light is on and the remote control will
transmit all its movements to the device, causing a faster discharge of the batteries. It is
strongly suggested to disable the mouse pointer when not using it.
•When the mouse pointer is active, the ok button will not work as selection/enter on
the current control (the focused one), but only as a click/long click on the current
mouse pointer position. Please assure to disable the mouse pointer when not using it.
Using a Touch Screen Monitor
In addition to the supplied remote-control, you can operate the Avaya CU360 with a standard
touch screen display. The display only needs to be connected through HDMI and the USB
interface to the device.
Having a touch screen display attached to your Avaya CU360 makes it easier to type using the
virtual keyboard (visible on the screen by tapping on any edit field) and to access the menu.
When you connect a touch screen display to your Avaya CU360, please assure that a standard
“multitouch touch screen”display or monitor supporting Android 7 via USB is used.
Using the Web Interface for Mouse Emulation
You can also control your Avaya CU360 by a Web interface on a computer or mobile device.
Browse to [WEB]MORE OPTIONS >REMOTE DEVICE to open a panel which allows to emulate a mouse
connected to the Avaya CU360
–Using a touch screen (mobile device or computer)
–Touch and drag over the panel to move cursor over the device GUI
–Short touch to emulate a click
–Long touch to emulate a long press
–Two fingers touch to emulate ‘Back’
–Using a mouse (computer)

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 13
–Click left button and drag to move
–Short click to emulate a click
–Long click to emulate a long click
–Right click to emulate ‘Back’
Remote Device Panel with move area (left) and scroll area (right)
Important
See Known Issue section for a limitation in this feature when using Web Browsers on iOS
mobile devices
Network Connectivity
Before configuring your device for the first time, assure that the device is connected to an Ethernet
or Wi-Fi network.
Please be aware that it is strongly suggested to NOT connect both Ethernet and Wi-Fi network,
except in special conditions (see Known Issues for Network).
Please note that an IP address is automatically assigned to the unit if you connect the unit to the
network using the Ethernet and your network is equipped with a DHCP server,
To connect the unit to the network using Wi-Fi, you need to select the proper Wi-Fi network in the
Android Settings and insert the credentials and the authentication type.
Wi-Fi and Bluetooth settings can be accessed in
[GUI]CONFIGURE>QUICK SETUP
[GUI]CONFIGURE >ADVANCED >[ADMINISTRATOR PIN] >SYSTEM>SECURITY>SETTINGS
Security Settings

© 2020 Avaya Inc. All rights reserved
Avaya IX Collaboration Unit CU360 Highlights 14
Security Settings –Wi-Fi and Bluetooth
Wi-Fi Settings can also be accessed in
[GUI] >CONFIGURE>NETWORKS>WI-FI
[GUI] >CONFIGURE>ADVANCED >NETWORKS>WI-FI
OS Settings –Wi-Fi
Configure the parameters for your network according to your IT admin indications.
If you do not need to install certificates for your Wi-Fi, select for CA certificate: “Do Not Validate”.
Otherwise install a proper CA Certificate, according to you IT admin indications.
OS Settings –Do not Validate CA Certificate

© 2020 Avaya Inc. All rights reserved
CU360 Software Upgrade 15
CU360 Software Upgrade
This section explains how to upgrade your device, including the CU360 App, the preinstalled
Avaya Spaces Room App and the companion pre-installed apps. Those apps and the preinstalled
software and OS are upgraded using a software package (auto-extracting .exe file).
Customer installed apps will be not affected by the device software upgrade.
How to Check CU360 Software Version
From the device GUI (screen menu) or Web Interface Menu (Admin/1234 is the default login),
check the software version as below.
[GUI]CONFIGURE >ABOUT>
[WEB][ADMIN LOGIN]HOME PAGE
Check how to get a newer software version from the support site and how to upgrade the unit in
the next sections.
How to Upgrade CU360 to a New Version
Software upgrade packages named CU-360_Vx_y_z.exe can be used only to upgrade Avaya
CU360 Codec Units They cannot be used to upgrade XT Series codec units.
CU360 software packages are signed by an Avaya Certificate Root Authority recognized by the
codec unit.
Only verified signed software packages will be accepted by the codec unit.
A software package will be installed only if the codec unit verifies that:
•The software package is signed by Avaya IT Root Authority and produced by an
authorized build server.
•The software package content is not tampered or changed in any way.
By default, an unsigned software package is not accepted.

© 2020 Avaya Inc. All rights reserved
CU360 Software Upgrade 16
To upgrade the software of a CU360 Codec Unit there are several methods:
•Automatic Upgrade Over the Air (OTA Upgrade) –New in 10.2
•Upgrade via PC
•Upgrade via USB key
•Upgrade via a Web Browser
•Upgrade via Equinox Management
Before proceeding, assure to save locally the new software package that you downloaded from
the Avaya PLDS (https://plds.avaya.com) or from
https://support.avaya.com/products/P1680/avaya-cu360-collaboration-unit/All (Downloads Tab) or
that you received from Customer Support.
Search for Avaya CU in the Support by Product Tab of the site.
Avaya Support Site
•Important
•Before upgrading it’s always suggested to back-up the previous system configuration
from Diagnostics > Utilities > Configuration > Export.
•To check the build installed in your device, see Configure > About in the CU360 Video-
collaboration Application UX.
•For any issue appearing when using a software package please contact Avaya Customer
Support opening a Service Request at http://support.avaya.com and providing
a. the system CS Package (Web > Diagnostics> Utilities >Customer Support
Package: press Create and download the newly created package to your
computer)
b. the detailed description of the issue occurred (see also
https://support.avaya.com/ext/index?page=content&id=FAQ116051)
•Caution
•Do not turn off the system until the upgrade procedure is completed.
•If the upgrade procedure is interrupted for any reason, do not restart the Codec Unit but
repeat the procedure as suggested by the Codec User Interface.

© 2020 Avaya Inc. All rights reserved
CU360 Software Upgrade 17
•The front camera LED may rotate repeatedly while upgrading.
•If the GLAN interface or the Wi-fi interface of the device is not reachable any more, put
the .exe upgrade package into a formatted USB key and insert it into the USB socket
(see Upgrade via USB).
Upgrade Over the Air (OTA Upgrade) –Interactive Mode
An over-the-air upgrade (OTA Upgrade) is the wireless delivery of new software releases to your
Avaya CU360 device. When OTA Upgrade is enabled, you are alerted that a new release is
available as soon as it is published by Avaya. You can then check the changes in the release and
decide if you want to install it on your device or not.
OTA Upgrade can be disabled in
[GUI]CONFIGURE >ADVANCED >[ADMINISTRATOR PIN] >UTILITIES>REMOTE ACCESS>DOWNLOAD
[WEB][ADMIN LOGIN]ADMINISTRATOR SETTINGS>UTILITIES>REMOTE ACCESS>DOWNLOAD
•OTA Access Enabled: Yes*/No. Enable HTTPS access to OTA upgrade info on the public internet,
to alert the user that a new build is available to upgrade the device.
•When a new build is available, an icon will be displayed as below on the UX Home page. A similar
notification is available on the Web interface.

© 2020 Avaya Inc. All rights reserved
CU360 Software Upgrade 18
•To install the proposed build, press Install
•From the web interface, click on the green icon in the home page.

© 2020 Avaya Inc. All rights reserved
CU360 Software Upgrade 19
•By pressing Install, the web session will disconnect, and there is no progress. Please wait
a few minutes before reconnecting.
Upgrade via PC –Interactive mode
•Save the CU-360_Vx_y_z.exe file containing the software package in your Windows PC
•Verify that the PC is connected to the network in wired mode (otherwise the upgrade
process can be very slow when using a wireless connection) and that it can ping the
codec unit. It is strongly suggested to upgrade the codec unit when it is connected to the
Ethernet.
•Double click the software package .exe file. Below application will be launched.
•Accept the usage agreement
•Insert IP address of the codec unit to upgrade in the Codec Unit IP address field.
•Press “Start” button in the app.
Software Upgrade Application
•Do not turnoff or unplug the codec unit, until it completes the upgrade.
•The application will signal that the software package transfer is completed. Wait until the
codec unit applies the updates contained in the package and the CU360 Video-
collaboration Application restarts, by checking the progress on the CU360 App graphical
interface (monitor screen).
•This procedure is completed when you see the initial graphical menu of the CU360 App
displayed continuously for at least one minute after the app is restarted.
•If the app does not restart but it shows an indication to repeat the upgrade, press the
“Start” button again.
End Upgrade Message
Upgrade via USB key –Automatic Mode
•Save the CU-360_Vx_y_z.exe file containing the software package in an USB key or

© 2020 Avaya Inc. All rights reserved
CU360 Software Upgrade 20
storage
•Plug the key in the back of the codec unit, when it is not in a call.
•To upgrade from an USB key, the version file must be named CU-360_Vx_y_z.exe. Do
not change version file name, otherwise the package will not be recognized.
•Do not turnoff or unplug the codec unit, until it completes the upgrade.
•The application will signal that the software package transfer is completed. Wait until the
codec unit applies the updates contained in the package and the CU360 App restarts, by
checking the progress on the CU360 App graphical interface (monitor screen). Please
note that the code unit will not reboot.
•This procedure is completed when you see the initial graphical menu of the CU360 App
displayed continuously for at least one minute after the app is restarted.
Upgrade via Web –Automatic Mode
•Save the CU-360_Vx_y_z.exe file containing the software package in your computer or
mobile storage
•Open a Browser on your computer or mobile device
•To login into the Codec Unit with a web browser, browse to https://<Codec_IP_Address>
•The default credentials are User: Admin, Password: 1234
•Using the Web Client, go to Administrator Settings > Utilities > Software Update and
press Next
•Browse for the file (.exe) saved locally on your computer and upload it to the web
browser. Once uploaded press Upload-Install.
•The file will be uploaded to your unit (Status percentage shows how many bytes have
been transferred) and then installed.
•Follow the progress of the update on the web browser. At the end of the installation the
web client might disconnect. Wait automatic reconnection or press F5. You might need to
login again.
Software Upgrade via Web –Choose Upgrade Package