Avaya IP OFFICE EU24 User manual

EU24 Expansion Module
User’s Guide
555-250-702
Issue 1
May 2002
© 2002 Avaya Inc.
All Rights Reserved

NOTICE
While reasonable efforts were made to ensure that the information in this document was complete and accurate at
the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the
information contained in this document may be incorporated into future issues.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for
any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your
responsibility and your system manager should read all documents provided with this product to fully understand
the features available that may reduce your risk of incurring charges.
OBTAINING PRODUCTS
To learn more about Avaya Inc. products and to order any of these products, access the Avaya web site at
www.avaya.com.
THE “CE” MARK
If the “CE” mark is affixed to this equipment, it means that it conforms to the European Union Electromagnetic
Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).

1
Overview
The EU24 Expansion Module is an optional device that can be connected to an Avaya 2420 Digital Telephone to
extend the number of call appearance and feature buttons available on the telephone.
The expansion module has 24 buttons arranged in two columns. Depending on how they have been programmed
for your call processing system, these buttons can be used for call appearances or features. You can adjust the
viewing angle of the EU24 display to match that of your 2420 telephone.
Figure 1 shows a top view of the EU24. (The left column is displayed.)
FIGURE 1 The EU24 Expansion Module
Requirements
Before you can begin using the EU24 Expansion Module, the module must be connected to the 2420 telephone
according to the instructions in the EU24 Expansion Module Installation and Safety Instructions (555-233-136).
EU24
Y 72254 :
Z 72254 :
HARRY :
JACKI :
JENN :
ANNIE :
PATTY :
TIMER :
Cfrwd :
LWC :
CnLWC :
TONI :
1
2
1
Call appearance/feature buttons
3
Display
Alternate Display button
1
2
3
4
5
Feature Active icon for feature in left column
Feature Active icon for feature in right column
4
5

2
Using the EU24 Expansion Module
The following sections explain how to use the features of the EU24 Expansion Module. For more information,
consult your system manager.
Viewing the Alternate Display
Although the EU24 Expansion Module supports an additional 24 call appearance/feature buttons, it only displays
the button labels and icons for one column at a time. A dotted line separates the left column from the right column.
When you are viewing the labels and icons for the left column, the icons for the right column are displayed to the
right of the dotted line. To view the column not currently displayed, press the Alternate Display button.
Selecting a Call Appearance/Feature Button
To select an available call appearance or feature, press the button next to the label in the column currently
displayed.
If the call appearance or feature is not currently displayed, use the Alternate Display key to access the additional
12 call appearance/feature button labels.
Understanding Call Appearance/Feature Button Status Icons
When a call arrives for a call appearance on the EU24 Expansion Module, the bell icon blinks on the corresponding
call appearance. To answer the call, press the button associated with the call appearance.
The icons displayed on the call appearance allow you to determine the status (for example, on hold) of each call on
the EU24 Expansion Module. Icons also indicate whether a feature has been administered for a particular button
on the EU24 Expansion Module. The following table contains an explanation of these icons.
Status Icons
Icon Definition
Ringing An incoming call is waiting to be answered.
Active The call you are currently handling.
On hold A call currently on hold.
On soft hold A call put on hold during a transfer or
conference.
Feature
active
Button on left side of the display currently is
enabled.
Feature
active
Button on right side of the display currently
is enabled.
Feature
pending
Your request is being processed but is not
immediately available.