Avaya 4600 Series Service manual

4600 Series IP Telephone
LAN Administrator’s Guide
555-233-507
Comcode 700197841
Issue 1.5
June 2001

Copyright and Legal Notices
Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of
printing. However, information is subject to change.
Intellectual Property Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc.
has been transferred or licensed to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya
Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original
Lucent titles.
Avaya, formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged
voice and data, customer-relationship management, messaging, multiservice networking, and structured
cabling products and services. Avaya Labs is the research and development arm for the company.
Your Responsibility for
Your System's Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll
fraud occurs, it can result in substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and
configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading
all installation, instruction, and system administration documents provided with this product in order to fully
understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk.
Avaya does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Avaya will not be responsible for
any charges that result from such unauthorized use.
Trademarks Adobe, Acrobat, and the Acrobat logo are registered trademarks of Adobe Systems Incorporated.
DOS, Microsoft, Notepad, Windows, Windows NT, and the Microsoft logotype are registered trademarks and
Windows for Workgroups and Windows 95 are trademarks of the Microsoft Corp.
DEFINITY and the Avaya logotype are registered trademarks of Avaya.
All products and company names are trademarks or registered trademarks of their respective holders.
Comments If you have comments, complete and return the comment card at the end of this document.
Copyright 2001,
Avaya Inc.
All Rights Reserved
Printed in U.S.A.
555-233-507
Comcode 700197841
Issue 1.5
June 2001

4600 Series IP Telephone LAN Administrator’s Guide
Master Table of Contents
Master TOC i
1 Introduction
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
■Change History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
■Terms Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
■Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
2 Overview of Voice over IP (VoIP)
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Overview of Voice over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
■Data and Voice Network Similarities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
■Delay and Jitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
■Tandem Coding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
■Voice Coding Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
■H.323 Standard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
■DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
■TFTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
■NAT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
■QoS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
SNMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Network Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Suggestions for Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
■Reliability and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
■Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
4600 Series IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
■Dual Connection Architecture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
■Registration and Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
■Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

4600 Series IP Telephone LAN Administrator’s Guide
ii Master TOC
■WAN Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
■DHCP and DEFINITY Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Initialization Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
■Step 1: Telephone to Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
■Step 2: DHCP Server to Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
■Step 3: Telephone and TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
■Step 4: Telephone and the DEFINITY Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
3 Requirements
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
■Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
4 Server Administration
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Administering 4600 Series IP Telephones on
DEFINITY Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
■DEFINITY Release 8.4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
■DEFINITY Release 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
DHCP and TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Required Network Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
■Choosing a DHCP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
■DHCP Software Alternatives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
■Generic Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
■Windows NT 4.0 DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
■Windows 2000 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
■Generic Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
■Avaya TFTP (Suite Pro) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
4600 Series IP Telephone Scripts and Application Files . . . . . . . . . . . . . . . . . . . . . .4-14
■Contents of the Upgrade Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
■IEEE 802.1D and 802.1Q. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
■DIFFSERV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
■UDP Port Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Administering Options for the 4600 Series IP Telephones . . . . . . . . . . . . . . . . . . . .4-18
■Customizing the Site-Specific Option Number (SSON) . . . . . . . . . . . . . . . . . . . . .4-20
■Customizing the Script File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20

Master Table of Contents
Master TOC iii
■Entering Options via the Telephone Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
■Customizing the Upgrade Script File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
5 Troubleshooting Guidelines
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
The View Administrative Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
A Appendix
Avaya - 46xx IP Telephone MIB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

4600 Series IP Telephone LAN Administrator’s Guide
iv Master TOC

Contents
1-i
1
Introduction
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
■Change History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
■Terms Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
■Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7

4600 IP Telephone LAN Administrator’s Guide
1-ii

About This Guide
1-1
1
Introduction 1
Program
About This Guide 1
This guide provides a description of Voice over IP, describes how to administer the DHCP and
TFTP servers; and how to troubleshoot operational problems with the 4600 Series IP Telephones
and the servers.
The 4600 Series IP Telephone product line is a supplement to the DEFINITY IP Solutions platform.
Intended Audience 1
This document is intended for personnel administering the DHCP and TFTP servers to support the
4600 Series IP Telephones.
CAUTION:
Many of the products mentioned in this document are not supported by Avaya. Care should
be taken to ensure there is adequate technical support available for the TFTP and DHCP
servers. If the TFTP or DHCP servers are not functioning correctly, the 4600 Series IP
Telephones may be unable to operate correctly.
Document Organization 1
The guide contains the following sections:
Chapter 1, ‘‘Introduction’’ Provides an overview of the 4600 Series IP Telephone
Administrator’s document.
Chapter 2, ‘‘Overview of Voice
over IP (VoIP)’’ Describes VoIP and factors influencing its performance that must be considered when implementing this feature.
Chapter 3, ‘‘Requirements’’ Describes the hardware and software requirements for Avaya’s
VoIP offering.

4600 Series IP Telephone LAN Administrator’s Guide
Document Organization
1-2
Change History 1
Terms Used in This Guide 1
Chapter 4, ‘‘Server
Administration’’ Describes the administration of DHCP and TFTP for the 4600 Series IP Telephones.
Chapter 5, ‘‘Troubleshooting
Guidelines’’ Describes messages that may occur during the operation of the 4600 Series IP Telephones.
Appendix A, ‘‘Avaya - 46xx IP
Telephone MIB’’ Provides the MIB specification for the 46xx IP Telephones (4600, 4612, and 4624).
Issue 1.0 This document was issued for the first time in November 2000.
Issue 1.1 This is the current version of the document, revised and issued
in April 2001.
802.1p
802.1Q
802.1Q defines a layer 2 frame structure that supports VLAN
identification and a QoS mechanism usually referred to as
802.1p, but the content of 802.1p is now incorporated in 802.1D.
ARP Address Resolution Protocol, used to verify that the IP address
provided by the DHCP server is not in use by another IP
Telephone.
CELP Code-excited linear-predictive; voice compression requiring only
16 kbps of bandwidth
CLAN Control LAN, type of TN799 circuit pack
DHCP Dynamic Host Configuration Protocol, an IETF protocol used to
automate IP Address allocation and management.
DiffServ Differentiated Services, an IP-based QoS mechanism.
IETF Internet Engineering Task Force, the organization that produces
standards for communications on the internet.
LAN Local Area Network.
MAC Media Access Control, ID of an endpoint.
NAT Network Address Translator.
PSTN Public Switched Telephone Network, the network used for
traditional telephony
QoS Quality of Service, used to refer to a number of mechanisms
intended to improve audio quality over packet-based networks.
RRQ Read Request packet, a message sent from the 4600 Series IP
Telephone to the TFTP server, requesting to download the
upgrade script and the application file.