Mocet M62 Use and care manual

M62
Professional IP Deskphone
Administrator’s Manual
Copyright © 2014, All Rights Reserved.
Ver: R04 D/C: 103-0226

M62 Professional IP Deskphone Administrator’s Manual
Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replaced or dispose of
them in an approved recycling center.
FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this guide, may cause interference to radio
communications. This equipment as been tested and found to comply with the limits for a Class B
computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at his own expense, will be required to take whatever measures are necessary to correct the
interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility.
Copyright Notice
All rights reserved. No part of this publication may be reproduced, transmitted, transcribed,
stored in retrieval system or translated in to any language or computer language, in any
form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or
otherwise, without the prior written permission of Company.
Company reserves the right to revise the publication and make changes from time to time in
the contents hereof without obligation of this company to notify person of such revision or
changes. The material contained herein is supplied without representation or warranty of
any kind. The Company therefore assumes no responsibility and shall have no liability of
any kind arising from the supply or use of this document or the material contained herein.
Trademarks
Windows NT/2000/XP/7™ and Internet Explorer™ are registered trademarks of Microsoft
Corporation. All other company, brand and product names, like Netscape Navigator™ are
trademarks or registered trademarks of their respective owners.

M62 Professional IP Deskphone Administrator’s Manual
WARNING!
1. Read these installation instructions carefully before connecting the IP phone to its power.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt to
dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD
screen. Never spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5oC to 40oC.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as
TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).
10. Do not connect the LAN/PC port to any network other than an Ethernet network.
11. Do not attempt to upgrade your IP phone in an unstable power environment. This could
cause unexpected issues.
12. Do not work on the system or connect or disconnect cables during lightning storms.
13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14. No repair can be performed by the end user, if you experience trouble with this equipment,
for repair or warranty information, please contact your supplier.
Electrical Powering:
The M62 can be powered with PoE Switch or power adaptor in the package, the power
adaptor must be 5V/2A. Any damage caused to the M62 as a result of using unsupported
power adaptors will NOT be covered by the manufacturer’s warranty.
COMPANY disclaims all responsibility in the event of use that does not comply with the
present instructions.
Product Disposal Warning:
Ultimate disposal of this product, accessories, packing, especially the batteries should be
handled carefully for recycle and nature protection in accordance with national laws and
regulations.
!

M62 Professional IP Deskphone Administrator’s Manual
Contents
1. Getting Started............................................................................................................1
2. Overview of the M62...................................................................................................3
The Front-View of the M62 ...........................................................................................4
The LED Indication .......................................................................................................8
The LCD Indication .....................................................................................................10
The Connectors of the M62 ........................................................................................17
Hardware Installation ..................................................................................................18
3. General Operations ..................................................................................................22
Introduction.................................................................................................................22
Calls ....................................................................................................................22
Register to IG7600 ..............................................................................................22
Caller ID & User ID ..............................................................................................22
Using Multiple Calls .............................................................................................22
Basic Call Features.....................................................................................................25
Making a Call.......................................................................................................25
Ending a call........................................................................................................25
Holding a call.......................................................................................................25
Resuming a call ...................................................................................................25
Receiving a Call...................................................................................................26
Mute the Microphone...........................................................................................26
Adjust the Voice Volume During a Conversation .................................................26
4. Advanced Call Operations.......................................................................................27
Redialing a Number.............................................................................................27
3-Way Conference Call........................................................................................27
Call Transfer (Blind Transfer)...............................................................................28
Call Transfer (Attended Transfer) ........................................................................28
Call Transfer (Semi-Attended Transfer) ...............................................................28
Voice Mail ............................................................................................................28
Call Log ......................................................................................................................29
Dialed Calls .........................................................................................................29
Missed Calls ........................................................................................................29
Answered Calls....................................................................................................30
Call Setting .................................................................................................................31
DND Setting.........................................................................................................31
Auto Answer ........................................................................................................32
Call Waiting .........................................................................................................33
Call Forward ........................................................................................................34

M62 Professional IP Deskphone Administrator’s Manual
Call Blocking (Add, Edit, or Delete a Number).....................................................34
SIP Server ...........................................................................................................35
Phone Number ....................................................................................................36
Display Name ......................................................................................................37
Authentication......................................................................................................37
DTMF Type..........................................................................................................38
RFC2833 Payload ...............................................................................................38
Volume Setting ...........................................................................................................40
Ring Volume ........................................................................................................40
Handset Speaker .................................................................................................41
Hands-free Speaker.............................................................................................41
Headset Speaker .................................................................................................42
Information..................................................................................................................43
View Information about the M62 ..........................................................................43
Backlight .....................................................................................................................44
Backlight..............................................................................................................44
Contrast ......................................................................................................................45
Contrast...............................................................................................................45
Phonebook .................................................................................................................46
Add Contacts .......................................................................................................46
Edit Contacts .......................................................................................................47
Delete a Number .................................................................................................47
Hotline Setting ............................................................................................................48
Hotline Number....................................................................................................48
Hotline Timeout....................................................................................................48
Speed Dialing .............................................................................................................50
Speed Dialing (Clr or Edit a Number) ..................................................................50
Dial a Speed Dialing Number ..............................................................................51
Admin Setting .............................................................................................................52
Admin/User Name, Password..............................................................................52
Dynamic IP Address (DHCP)...............................................................................53
Static IP Address .................................................................................................54
PPPoE.................................................................................................................55
Dial Timeout ........................................................................................................57
Ping .....................................................................................................................57
Reset Configuration/............................................................................................58
Phonebook/All .....................................................................................................58
Reboot ........................................................................................................................59
Reboot.................................................................................................................59
5. Web Configuration....................................................................................................60

M62 Professional IP Deskphone Administrator’s Manual
Login page..................................................................................................................60
Configuration Pages ...................................................................................................61
Information Page .................................................................................................61
Network Page ......................................................................................................62
Phone Page.........................................................................................................64
SW Upgrade Page...............................................................................................69
SIP Page .............................................................................................................71
System Page .......................................................................................................76
EDM ....................................................................................................................78
Phonebook ..........................................................................................................79
6. Features & Specifications........................................................................................80
7. Troubleshooting........................................................................................................82
8. Glossary....................................................................................................................83
Acronyms....................................................................................................................83
Terminology ................................................................................................................84

M62 Professional IP Deskphone Administrator’s Manual
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1. Getting Started
You can customize your IP phone by adjusting the settings including display contrast, ring
type, device volume adjustment, call settings, and add, edit or delete contacts in the
phonebooks of the M62 using the on-screen menus, buttons and navigation keys.
To configure your IP Phone from the menu, you can press Menu soft key under the LCD
screen.
You can navigate through the menu with the navigation keys. The following sections will
describe how you can setup your IP Phone through this menu. If you require additional
information or assistance with your new phone, contact your system administrator.
Note: changes to the phone settings will only become active after you exit from the menu
and confirm the changes. The LCD will show the following screen to let you confirm your
changes and exit the menu.
Press this key

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If you press Navigation OK, phone will save the settings.
If you press Navigation Up and Down, phone will change the screen to the following screen:
If choose No, phone will not save the settings. You will exit the screen and could
continue to configure your phone.

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2. Overview of the M62
The M62 Professional IP phone is an easy-to-use high quality desk phone with many
advanced features. Utilizing a next generation capacitive touch sensitivity panel design, the
M62 supports up to four simultaneous lines and can be positioned in multiple tilt angles and
has a wall mount option, and has a built-in two port 10/100 Ethernet switch with automatic
support for Power over Ethernet (PoE). The M62 has 16 programmable buttons and can be
configured through the simple built in menus displayed on the blue backlit LCD or from the
phone’s web user interface. The M62 can be automatically provisioned from a local or
Internet based on IG servers.
The M62 IP Phone supports many advanced features including 5-way on-phone
conferencing, can transfer and receive calls using industry-standard SIP protocols, and can
provide built-in music-on-hold (MoH) over IP network. Therefore, the M62 can be deployed
and used anywhere there is a suitable local area network (LAN) with Internet access and a
local or remotely hosted SIP server. Since it is a stand-alone and “always-on” device, it
does not require connection to a computer for it to work.
In addition, the M62 has a large LCD display to show all calls in progress at once and
supports HD audio through the use of the G.722 wideband codec, has a dedicated external
headset port, and an Extended Dial Module port. These functions make the M62 a more
powerful and flexible IP phone to meet the demands of a busy professional user.

M62 Professional IP Deskphone Administrator’s Manual
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The Front-View of the M62
The M62 Standard IP Phone comes with a blue backlit LCD display, capacitive touch keys,
including 4 soft keys, 4 line keys, and 5 navigator keys, as well as a traditional keypad, 16
programmable keys and 9 function keys. In the box, a handset, curly handset cord and a
power adaptor supplied. It can be installed and placed on the desktop or mounted on the
wall. The wall mount accessory is available separately. The figure below illustrates the front
view of the M62 IP Phone. With the point numbers, you can find its name and a simple
description of specified part in the following table.

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No Part Name Description of function
1Hanger The hanger can be pulled; it is reversed for
wall-mount installation.
2Speaker For ring and hands-free talking.
3Hook switch &
Handset
bottom cradle
Under the cradle, a hook switch is used for handset
hang-on and hang-off detection.
The handset bottom cradle is for the placement of
handset; placing the handset on the bottom cradle
while on a call will end the call.
4
Message LED
The message LED. Steady Blue means the phone is
booting or upgrading.
5LCD Display The LCD screen is used for displaying phone’s
settings, phone number, call status and so forth.
6
Soft keys
Soft keys displayed on the LCD are used for item
selection or control. The various soft key functions
depend on the current activity on the phone as they
are context-sensitive.
7
Line keys
Line keys can be used for indicating busy lamp field
(BLF) status of other phones, speed dial phone
numbers, or for activating features of a service or
IP-PBX. A blue LED is associated with each key to
indicate its status.
8
Programmable keys
Programmable keys can be used for indicating busy
lamp field (BLF) status of other phones, speed dial
phone numbers, or for activating features of a
service or IP-PBX. A blue LED is associated with
each key to indicate its status.
9
Numeric keypad
[1], [2], …, [9], [*], [0], [#]: The numeric keypad for
dialing numbers.
10
Volume Control key
The Volume Control key used to set the loudness of
the ringer, handset and speakerphone functions.
While the phone is in idle state, the Ringer is
adjustable. While in a call, the Handset or Speaker
volume is adjustable.
11
Speaker Phone key
The SPKR key is used to activate or deactivate the
Hands-free feature. A blue LED is used to indicate
whether the speakerphone is active or not.

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No Part Name Description of function
MUTE key
The MUTE key is used to activate or deactivate the
microphones on the M62. A blue LED is used to
indicate whether the phone is muted or not.
Headset key
This headset key is used to activate or deactivate the
external headset. A blue LED is lit to indicate active
status.
Hold key
The Hold key is used to place the active call on hold.
A blue LED is used to indicate whether the call is on
hold or not.
Message key
The Message key is used to access the Voice Mail
System for message retrieval.
Phonebook key
The Phonebook key is used to enter into the Phone
Book menu to call, add, edit or delete a contact in a
selected phonebook.
Redial key
The Redial key dials the last dialed number automatically
Conference key
The Conference key is used to place multiple calls on
the phone into a conference on the phone.
Transfer key
The Transfer key is used to transfer a call to another
IP phone.
12
Hands-free MIC
The Hands-free MIC.
Note: You can use a paperclip to pick up the
programmable key plate label (overlay) right here.
13
Handset LED
The Handset LED is used to show the phone’s
status.

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No Part Name Description of function
14
Navigator Control Keys
The Navigation Control Keys are used for navigating
the menus on the phone; menu items are displayed
on the LCD screen.
15
Navigator OK Key
The OK button is used to confirm and save a setting
on the phone or to dial a phone number.
16 Programmable key plate
label
The programmable key plate label is plastic. For best
results, we recommend using a fine permanent
marker (such as Sharpie brand) to write on it. It can
be cleaned with industrial alcohol.
Note: Custom templates and programming software
for phones are available from DESI (see,
http://labels.desi.com)

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The LED Indication
LED Color Status Description
Off Idle or no new message.
Blinking
Slowly New voice message(s) indication.
MESSAGE LED
Blue
Steady Phone is booting or upgrading.
Off
Extension: relative phone is idle.
Trunk: relative trunk line is idle.
Call Park: relative park number is idle.
Feature Key: feature is inactive.
Do Not Disturb: feature is inactive.
Live Record: feature is inactive.
Virtual Mailbox: relative virtual number is in
idle.
Others: feature is inactive.
Blinking
Fast
Extension: relative phone has an incoming
call.
Trunk: relative trunk line has an incoming
call.
Blinking
Slow
Trunk: relative trunk line is held.
Call Park: relative park number is in use.
Virtual Mailbox: relative virtual number has
new voicemail.
Programmable LED
Blue
Steady
Extension: relative phone is busy.
Trunk: relative trunk line is busy.
Do Not Disturb: feature is active.
Live Record: feature is active.
Others: feature is active.
Off
Extension: relative phone is idle.
Trunk: relative trunk line is idle.
Call Park: relative park number is idle.
Feature Key: feature is inactive.
Do Not Disturb: feature is inactive.
Live Record: feature is inactive.
Virtual Mailbox: relative virtual number is in
idle.
Others: feature is inactive.
Blinking
Fast
Extension: relative phone has an incoming
call.
Trunk: relative trunk line has an incoming
call.
Programmable Keys
LED
(besides LCD)
Blue
Blinking
Slow
Trunk: relative trunk line is held.
Call Park: relative park number is in use.
Virtual Mailbox: relative virtual number has
new voicemail.

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LED Color Status Description
Steady
Extension: relative phone is busy.
Trunk: relative trunk line is busy.
Do Not Disturb: feature is active.
Live Record: feature is active.
Others: feature is active.
Off Speakerphone is not in use.
Speakerphone LED Blue
Steady On-hook dialing or hands-free mode.
Off The microphone is active for handset,
headset, or hands-free mode.
MUTE LED Blue
Steady The microphone is inactive for handset,
headset, or hands-free mode.
Off Headset is not in use.
Headset LED Blue
Steady Headset is in use.
Blinking
slow Link failure, Registration failure.
Steady The phone is operating.
Red
Flashing
faster The phone is booting.
Steady The phone is in dialing state.
Handset LED Blue Blinking
Slow
A normal incoming call with wideband
G.722 codec notification.

M62 Professional IP Deskphone Administrator’s Manual
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The LCD Indication
The following figure shows a standard format of LCD screen. There are 4 soft keys
associated with the operation of LCD display. For different menu or status, the display
format will be changed accordingly.
Softkeymenu
Soft key buttons
Menu: The M62 supports 4 functions for selection.
Phone Setting
Admin Setting
Information
Reboot
Date and Time: If M62 is registered to the IG7600 successfully, the M62 will sync the
correct time to server according to user’s time zone setting. If not, it shows the elapsed time
since last boot.
Line keys

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DND Indication: If DND (Do Not Disturb) function is enabled, the phone will show as below
on LCD.
EDM Indication: If EDM device is plug in, the phone will show as below on LCD.
Night Mode Indication: If service mode on IG server is night mode, the phone will show as
below on LCD.
Call Forward Indication: If the phone is in always call forward status, the phone will show
as below on LCD.

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NOTE: Busy/No Answer/DND/Forking call forward will not show the forward icon on LCD.
Message Indication: If voice message is notified by IG server the phone will show the
number of message for relative line and the MESSAGE LED will blinking slowly.
Disconnection Indication: If the cable is unplugged, the phone will show as below on
LCD.
IP Conflict Indication: If the phone is in IP conflict status, the phone will show as below on
LCD.

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Missed Call Indication: If you have a missed call, the phone will show pop-up window on
LCD.
Incoming Call Indication: If the phone ringing, the caller ID of incoming call will show on
LCD.
NOTE: If phone is setting as operator, there will be no Rejct on LCD.
Outgoing Call Indication: If you dial the phone to another user, the phone number will
show on LCD.

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Conference Indication: If the call is in conference status, the caller ID of other users will
show on LCD.
Talk Indication: If the phone is in talk status, the caller ID of other users and the talk time
will show on LCD.
NOTE: If it is paging call, it will auto answer the call, and there will be Ans End on LCD
before press Ans.
Hold Indication: If the phone is in hold status, the phone will show “Hold” as below on
LCD.