Avaya 1120E User manual

PHONE / EXTENSION NUMBERS
- External - 4-digit phone numbers (DID - Direct Inward Dial)
-2500 to 2899 (934-2500 to 934-2899)
PLACING CALLS
-Dial Tone - Lift handset or press Handsfree, Headset, or Line button and
dial appropriate number.
-
Predial - Dial number you wish to call then lift handset or press
Handsfree, Headset, or Line button.
- Internal Calls - Dial 4-digit extension number
- When calling another UH Campus, please dial 9+ 7 digit number.
No 808 / 1808 is necessary.
- External Calls - Dial 9 + telephone number
- Emergency Calls - All phones are able to dial 911 or 9+911
ANSWER CALLS
-Lift handset or press Handsfree, Headset, or incoming Line button.
MULTIPLE CALL APPEARANCE
- Provides you or others with a multiple appearance of an extension. The
Multiple Appearance can be on the same phone or another phone.
- Both appearances can be used as a regular extension.
- Place and receive calls as normal.
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Avaya IP Telephone User Guide
1120E / 1140E
University of Hawaii - Hawaii Community College University of Hawaii - Hawaii Community College

INTERCOM (VOICE)
Place A Call:
-Get dial tone and press the Intercom key
- Dial the desired intercom number of the party you want to reach
- Start speaking (speaker is activated on called phone)
ACCESSING VOICE MAIL
Receive A Call: - From a phone on the system
- Hear one ring then callers voice speaking a message. - Dial voice mail extension (
2886
) or press the Messages key.
-Lift receiver or press Handsfree button to respond to call -At the prompt press # (to access your mailbox)
-Enter password followed by the # key. (
86245
= temporary password).
END CALL
-Place handset on cradle or press the Goodbye button. - From an outside line
-Dial
934-2886
, the direct number to voicemail, you reach the system
SWITCH FROM HANDSET TO HANDSFREE AND BACK
greeting.
-While on a handset call, press the Handsfree button and place handset -or- Dial your DID number to reach your greeting.
in cradle. - During your greeting, press * *, to get to the system greeting.
- While on a Handsfree call, lift handset. - At the system greeting press the # key.
- Enter your 7-digit mailbox number followed by the # key.
CALL HOLD
- Enter your password followed by the # key.
-Press the Hold button.
- To return to call… press the flashing line key.
HOW TO LEAVE A VM WITHOUT RINGING PHONE
Note: When answering a second call on your phone, selecting a flashing line - Access Voicemail system (press messages button or dial VM extension)
key will automatically put the first caller on hold. - At the prompt, dial the 7-digit mailbox number of the party you wish to
leave a message for.
MUTE
Note: You can also transfer a caller into someone's voicemail by using the
-Press Mute (LED light flashes red: you can not be heard) above with the transfer feature.
-Press lit Mute (LED light is off: you can be heard)
Note: This feature works with handset, handsfree, or headset calls.
NOTES:
- The voice mail system assumes you are the owner of the extension you
LAST NUMBER REDIAL
are calling from and will ask you for the password.
- Get Dial tone - The voice mail system has voice prompts that will walk you through the
- Press line button system.
- You will be forced through an enrollment process the first time you log
CALL TRANSFER
in to the system (Change Password, Record Name, Select Greeting -
-
While on an active call press the
Trans
soft key (caller is put on hold -
Standard System Greeting / Personal Greeting).
you get dial tone) - Your temporary password is
86245
.
- Dial number you wish to transfer caller to - Minimum password length is 4-digits, trivial passwords are not allowed.
- Announce Call (optional - this is NOT a 3-way call, you are speaking to the - To bypass a greeting or interrupt a prompt, press #.
2nd party) - Passwords do not expire.
-
Press the
Trans
soft key to complete transfer. (You are removed from call)
- You can have up to six invalid login attempts then your mailbox will be
-
Press the
Conf
soft key to establish a conference call.
disabled. You can have three invalid login attempts per session.
Note: If party you called is not available (busy, no answer, misdial), press the
goodbye key to hang up with the called party then select the line key you
***
See Voice Mail Commands page for commands available while
wish to be connected to.
maneuvering through the system.
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Avaya Aura Messaging
(Voice Mail)
University of Hawaii - Hawaii Community College University of Hawaii - Hawaii Community College

CONFERENCE
-
While on an active call press the
Conf
soft key (caller is put on hold -
you get dial tone)
- Dial number you wish to conference with.
- Consult with the called party (you can speak privately with the called party).
-
Press the
Conf
soft key to conference all parties.
Notes:
- If party you called is not available (busy, no answer, misdial), press the
goodbye key to hang up with the called party then select the line key you
wish to be connected to.
- You may be able to conference up to six parties by repeating the steps
- The conference call remains up if you disconnect from call.
CALL FORWARD
To Set:
-
Press the
Fwd
soft key.
-
Dial number to forward calls to. (press
Fwd
again to forward calls
to the last forwarded number)
-
Press the
Fwd
soft key to set
- CFWD shows on display to indicate that the primary line(s) is/are forwarded.
To Cancel:
-
Press the
Fwd
soft key.
-
Press the
Cancel
soft key. (display shows cancelled)
CALL PICKUP (RINGING NUMBER)
- Get dial tone
-Dial Flexible Feature Code (FCC):
#8
- Call is redirected to your line.
- Service call.
Notes:
- You can only pick up extensions programmed in your pickup group.
- If multiple phones are ringing, you pick up the longest ringing call.
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University of Hawaii - Hawaii Community College University of Hawaii - Hawaii Community College

DIRECTORY (If Available)
OPTIONS
-Press the Services button
Callers List
- Stores incoming calls (100 entries)
- Use navigation button to select Telephone Options and press the
Redial List
- Stores outgoing calls (20 entries)
Select
soft key.
-Press
Callers
or
Redial
soft key or use the Directory button and navigate to
Callers list or Redial list followed by pressing the
Select
soft key.
Adjust Volume:
- Use navigation buttons to scroll up/down list. -
Navigate to the Volume adjustment option and press the
Select
soft
-
Press the
Dial
soft key to dial number.
key.
-
Press the
Edit
soft key to edit the number. Used to add "9" for an outside #.
- Use the up/down navigation keys to select item to adjust, then press
-
Press the
Copy
soft key to copy the entry to your Personal Directory (below).
the Enter key. (Ringer, Handset, Handsfree, Headset, or Buzzer)
-
Press the
Del
soft key to delete the entry. Press the
Yes
soft key to confirm.
-Use the
Up
/
Down
soft keys or Up / Down Navigation keys to adjust
-Press the Quit button to exit Call Log. volume.
-
** To Delete the entire list press the
Del
soft key at the Callers/Redial list
-
Press
Select
to save changes.
main menu and press the
Yes
soft key to confirm.
Adjust Screen Contrast:
Personal Directory
- Allows you to store 100 entries of personal numbers.
-
Navigate to the Screen Contrast option and press the
Select
soft key.
-Press the Directory button. -Use the
Up
/
Down
soft keys or Up / Down Navigation keys to
-
Navigate to Personal Directory selection and press the
Select
soft key.
adjust contrast.
Add an entry: -
Press
Select
to save changes.
-
Press the
Add
soft key.
- Enter the name for entry using the keypad. Ring Type:
-
Press the
Next
soft key.
-
Navigate to the Ring Type option and press the
Select
soft key.
- Enter the number for the entry using the keypad. Enter "9" if needed. - Use the up/down keys to select ring.
-
Press the
Done
soft key to store the entry.
-
Press
Play
to preview the ring tone.
Edit an entry: -
Press
Stop
to stop playing the ringing tone.
- Use your navigation keys to select the desired entry to edit. -
Press
Select
to store the ring tone.
-
Press the
Edit
soft key.
- Make the necessary changes.
-
Press the
Done
soft key to save the entry.
Delete an entry:
- Use your navigation keys to select the desired entry to delete.
-
Press the
Del
soft key.
-
Press the
Confirm
soft key to delete the entry.
Search for an entry:
- Use your navigation keys to select the desired entry.
-
Press the
Dial
soft key to call the stored number.
Copy entries to your Personal Directory:
- Press the Copy key to copy entries from other lists such as the
Caller List and Redial List.
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University of Hawaii - Hawaii Community College University of Hawaii - Hawaii Community College