Avaya 3711 User manual

IP Office
3711 Phone User Guide
15-601084 Issue 5a (24th August 2007)

© 2007 Avaya Inc. All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of
printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be
incorporated in future releases.
Documentation Disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation
unless such modifications, additions, or deletions were performed by Avaya.
Link Disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this
Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within
them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked
pages.
License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH
HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE
TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY
FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and
units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is
specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone
computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users.
“Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User,
whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally
sold by Avaya and ultimately utilized by End User.
License Type(s): Designated System(s) License (DS).
End User may install and use each copy of the Software on only one Designated Processor, unless a different number of
Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the
Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.
Copyright
Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights.
Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.
Third-Party Components
Certain software programs or portions thereof included in the Product may contain software distributed under third party
agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the
Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s web site at: http://support.avaya.com/ThirdPartyLicense/
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service
Center Toll Fraud Intervention Hotline at [phone] for the United States and Canada. Suspected security vulnerabilities
with Avaya Products should be reported to Avaya by sending mail to: [e-mail].
For additional support telephone numbers, see the Avaya Support web site (http://www.avaya.com/support).
Trademarks
Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions.
Unless otherwise provided in this document, marks identified by “®,” “™” and “SM” are registered marks, trademarks and service
marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
Documentation information
For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP
Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).
Avaya Support
Avaya provides indirect and direct services for customer support, report problems or to ask questions about your product. These
services are subject to your support agreement. Contact your local reseller / distributor for indirect support . Contact Avaya
Global Services (AGS) for direct support. For additional information on support, see the Avaya Web
site: http://www.avaya.com/support.

3711 Phone User Guide Page iii
IP Office 15-601084 Issue 5a (24th August 2007)
Contents
Introduction ................................................. 5
Avaya 3711 Telephone.........................................5
Important Safety Information ................................6
Sensitive Electronic Environment ....................6
Power Supply...................................................6
Safety Precautions...........................................6
Usage...............................................................6
Installation ............................................................7
Installation Location .........................................7
Commissioning your Telephone ......................7
Installing the Charger.......................................8
The Memory Card.................................................9
Using the 3711 Phone with/without a
Memory Card ...................................................9
Inserting the Memory Card ..............................9
Removing the Memory Card ..........................10
Charging the Batteries........................................11
Important Battery Information ........................11
Charging and Discharging .............................11
Initial Setup and Operation ............................11
Charging and Operating Times......................11
Charge Display ..............................................11
Battery Capacity Icon.....................................12
Charge Warning.............................................12
Operation ................................................... 13
Keys, Displays and Connectors..........................13
Display Arrangement .....................................13
Icons ..............................................................13
Text Line/Softkey Line ...................................14
Illumination.....................................................14
Softkeys and the Cancel Key .............................15
The Softkeys..................................................15
Arrow Keys.....................................................15
OK..................................................................15
Menu..............................................................15
Options...........................................................15
Esc.................................................................15
Cancel Key.....................................................16
Entering a Telephone Number.......................16
Calling.................................................................17
Making a Call .................................................17
Making a Call from the Last Number
Redial List ......................................................18
Making a Call from the Local Telephone
Book...............................................................18
Making a Call from the Directory....................18
Making a Call from the Caller List..................19
Making an SOS Call.......................................19
Answering a Call............................................19
Changes During a Connection.......................20
Setting Call Forward Number.........................20
Consultation Call............................................20
Call Transfer ..................................................20
Conference Call .............................................21
Parking a Call.................................................21
Retrieving a Parked Call................................ 21
Placing a Call on Hold ................................... 21
Calling Options................................................... 22
Telephone On/Off .......................................... 22
Loudspeaker Volume..................................... 22
Handsfree ...................................................... 22
Muting............................................................ 22
Muting Ringer/Trembler................................. 22
Avaya IP DECT Twinning................................... 23
Message Waiting Indication for Voicemail.......... 23
Menus......................................................... 25
The Menus: Operating Procedures .................... 25
Menu Control ................................................. 25
Example......................................................... 25
Menu Timer.................................................... 26
Menu: Telephone Book Settings ........................ 26
Adding a New Entry....................................... 26
Entering Characters/Names ..........................26
Editing an Entry ............................................. 27
Deleting an Entry ........................................... 27
Deleting all Entries......................................... 27
Adding an Entry to the Call Filter................... 27
Quick Call ...................................................... 27
Transferring Phone Numbers to the
Telephone Book............................................. 28
Menu: Redial List................................................ 28
Menu: Key Lock.................................................. 28
Menu: Alarm....................................................... 28
Setting the Alarm Clock ................................. 29
Activating/De-activating the Alarm Clock....... 29
Setting the Date/Time.................................... 29
Menu: Avaya ...................................................... 30
Avaya Menu in the Idle State......................... 30
Avaya Menu in the Active Call State.............. 31
Menu: Caller List*............................................... 32
Accepted and Missed Calls ........................... 32
Calling............................................................ 32
Menu: Ringer Settings........................................ 33
Melody: Internal ............................................. 33
Melody: External............................................ 33
Melody: Unknown Number ............................ 33
Melody: VIP Calls .......................................... 33
Melody: Emergency Call................................ 33
Melody: Alarm Call......................................... 33
Type............................................................... 34
Volume .......................................................... 34
Device............................................................ 34
Menu: Volume Settings ...................................... 35
Earpiece ........................................................ 35
Hands-Free.................................................... 35
Headset ......................................................... 35
Buzzer ........................................................... 35
Menu: Caller Filter.............................................. 36
List of Numbers.............................................. 36
Adding a New Entry....................................... 36

3711 Phone User Guide
3711 Phone User Guide Page iv
IP Office 15-601084 Issue 5a (24th August 2007)
Editing an Entry..............................................36
Deleting an Entry ...........................................36
Deleting all Entries.........................................36
Filter Options..................................................36
Blocking or Receiving Calls ...........................37
Deactivate Filter.............................................37
Wild Card Feature..........................................37
Transferring Phone Numbers to the Caller
Filter...............................................................37
Menu: System.....................................................38
Registration Code ..........................................38
Registering the Telephone to the DECT
System...........................................................38
Selecting the DECT System ..........................38
Automatic Search System..............................38
Deleting a System..........................................39
Changing System Names and Phone
Numbers ........................................................39
Equipment ID .................................................39
Version Number.............................................39
Menu: Telephone Options ..................................39
User Name.....................................................39
Changing the Language.................................39
Emergency Call Messages ............................39
Emergency Call SOS Number .......................40
Voice BOX No................................................40
Attention Tones..............................................40
Silent Charging ..............................................40
Charger Answer.............................................40
Auto Quick Hook............................................40
Auto Answer...................................................40
Charging LED ................................................41
Display Time ..................................................41
Display Contrast.............................................41
Time Format...................................................41
Date Format...................................................41
Menu: Security Functions ...................................42
Changing the PIN...........................................42
Re-setting the Telephone...............................42
Menu: Shortcuts .................................................42
Buzzer On/Off ................................................42
Silent Charging On/Off...................................42
User Name.....................................................42
Registering/De-Registering............................43
Toggle the Buzzer..........................................43
Key Lock on ...................................................43
Miscellaneous ........................................... 45
Accessories ........................................................45
Care and Maintenance .......................................46
Index........................................................... 47

3711 Phone User Guide Page 5
IP Office 15-601084 Issue 5a (24th August 2007)
Introduction
Avaya 3711 Telephone
This phone is only supported on the Avaya IP DECT system. The 3711 phone features include:
• Speakerphone
• Illuminated display (amber)
• Illuminated keypad
• Headset connection (2.5 mm jack)
• Vibrating alarm
• SOS (emergency) key for speed dialing an emergency number
• Information key that can be used for:
• Phone number lists and voicemail indication
• Information and speaker key flash when active
• Personal telephone book with 100 entries in every handset
• IP Office System Directory access
• Mute Capability
• Voicemail indication
• 60 ring tones
• 4-level connection field strength display
• Speaker and telephone volume, 7-levels
• Automatic call pick-up if using a headset
• Manual and automatic key lock (1 minute timer)
• Temporary ring tone muting
• Silent charging
• 10 menu languages
• Danish, Dutch, English, Finnish, French, German, Italian, Portuguese, Spanish and
Swedish
• Illuminated 5-line graphic display, (96 x 60 pixels), variable 7-level contrast
• Stand-by time: up to 200 hours
• Talk time: up to 20 hours
• Batteries: 3 AAA (NiMH) included with phone
• Charging time: maximum 6 hours for empty batteries
• Weight: 138g including batteries
• Dimensions: 146 (height) x 55 (width) x 28 (depth) mm.

3711 Phone User Guide
3711 Phone User Guide Page 6
IP Office 15-601084 Issue 5a (24th August 2007)
Important Safety Information
Sensitive Electronic Environment
Only use this product in countries where the appropriate authorities have given their authorisation.
The CE symbol on the product certifies its conformity with the technical guidelines concerning user
safety and electromagnetic compatibility valid at the time of approval; in accordance with European
directive No. 1999/05/EC.
This product complies with IP50 - according to IEC 529/EN 60 529.
Any radio-based equipment can potentially cause interference with other equipment and can be
interfered from other equipment. This also applies for DECT equipment. However due to the very low
transmission power level the chances of interference are very small. Research proves that operational
DECT phones normally do not influence electronic equipment, however some precautions must be taken
into account for sensitive electronic equipment, for example sensitive laboratory equipment. You are
advised not to place the DECT phone on or close (less than 10 cm) to this kind of equipment, even in
standby mode.
Power Supply
The mains voltage of the adapter should match the local mains voltage, this can be 110 V or 220 V.
Check if both voltages do match before installing the charger and adapter.
Safety Precautions
• Do not open the phone or charger, this could expose you to high voltages. Have all repairs
carried out by authorized service personnel.
• Do not allow the charger and the battery contacts to come into contact with conductive objects
such as keys, paper clips, rings or bracelets.
• Do not allow the phone and charger to come into contact with water or chemicals.
• Only use the plug-in AC adapter and appropriate battery type.
• Do not use AC adapters which are visibly damaged (cracked or broken housing) and keep the
ventilation slits on the plug-in AC adapters free.
• Do not use the phones in vehicles or in hazardous locations.
• This product contains magnetic material. Be aware that small metallic objects may stick to the
loudspeaker. This may deteriorate the audio quality and can be harmful.
Usage
Like all other cordless phones, this phone uses radio signals which do not guarantee a connection under
all circumstances. Generally, you should not rely exclusively on cordless phones when making
indispensable calls (e.g. medical emergencies).

Introduction
3711 Phone User Guide Page 7
IP Office 15-601084 Issue 5a (24th August 2007)
Installation
Installation Location
Place the charger on a flat, even surface. Do not install the charger, phone and accessories in the
proximity of:
• Water, moisture or damp areas.
• Sources of heat, direct sunlight or unventilated areas.
• Devices which generate strong magnetic fields, electrical appliances, fluorescent lamps,
computers, radios, televisions or fax and phones.
• Areas where the phone can be covered, its ventilation is impaired and liquid can get inside.
Areas where there is excessive dust and areas subject to vibration, shock or extreme
temperature fluctuations.
• Install/keep the phone and accessories out of reach of small children.
Commissioning your Telephone
Your phone is only operational after the batteries have been charged. You can then use the phone to
make and receive calls.
Placing the batteries in the phone
The battery compartment is on the back of the hone. It takes the three type AAA batteries which are
supplied.
1. Opening the battery compartment cover:
Insert a suitable item (e.g. the top of a ballpoint pan) into the hole at the bottom of the
compartment cover(1). Push it in and lift the cover at the same time (2).
2. Inserting the batteries:
Insert the batteries in the battery compartment, taking care to observe the correct polarity. The + -
poles of the batteries must correspond to the + - markings in the battery compartment.
3. Closing the battery compartment cover:
Replace the cover by placing it on the compartment at a slight angle (1) and pressing it down
until it clicks into place (2).
Note
• If the batteries are inserted incorrectly, the telephone will not function, and may be damaged.

3711 Phone User Guide
3711 Phone User Guide Page 8
IP Office 15-601084 Issue 5a (24th August 2007)
Installing the Charger
To operate the charger a mains connection is required. Check if the mains voltage matches the adapter
mains voltage.
Connect the cable on the plug-in AC adapter to the terminal on the bottom of the charger and plug the
AC adapter into the mains socket.

Introduction
3711 Phone User Guide Page 9
IP Office 15-601084 Issue 5a (24th August 2007)
The Memory Card
Using the 3711 Phone with/without a Memory Card
Your 3711 phone is fully operational when you use it for the first time even if you have not fitted it with a
memory card. If you have already used a memory card in the phone (on which phonebook data
has already been saved) and you then remove the card, the 3711 will cease to operate until a
programmed* memory card is inserted.
* A programmed memory card is a memory card that has already been used in a 3711 phone.
Inserting the Memory Card
• Important Note on Safety
Take great care handling the memory card. The contacts should be free of dust, grease and
moisture. Do not store your card in a place where it will get hot (for example through direct
exposure to sunlight). Avoid bending the memory card, as the contacts may get damaged.
1. Press the memory card out of the plastic frame using your finger.
2. Push the memory card cover in the battery compartment in the direction of the arrow (OPEN). Tilt
the cover upwards slightly. Make sure you never touch the gold contacts that are now visible, as
static discharge could lead to the device becoming defective.
3. Press the memory card under the two teeth (a) so it slides into the memory card compartment.
Make sure the contacts are face down as you do so and that the notched edge of the memory
card is at the bottom left.
4. Press the memory card down until it snaps firmly into place.
5. Close the memory card compartment using the cover (to do this, push the lugs into the housing
until the cover lies in a flat position on top of the memory card).

3711 Phone User Guide
3711 Phone User Guide Page 10
IP Office 15-601084 Issue 5a (24th August 2007)
Removing the Memory Card
You only need to take out the memory card if you wish to give the telephone to someone else or need
the memory card for a new phone.
1. Remove the batteries.
2. Push the memory card cover in the battery compartment in the direction of the arrow (OPEN). Tilt
the cover upwards slightly.
3. Using a pointed object, press on point (b) to release the card, as shown in the diagram.
4. Now you can lift out the memory card.

Introduction
3711 Phone User Guide Page 11
IP Office 15-601084 Issue 5a (24th August 2007)
Charging the Batteries
Important Battery Information
• Only use re-chargeable AAA NiMh battery of typical 800 mAh, 1.2 V. Never use a battery which
is damaged or worn out.
• Heat or cold reduces the performance and life of the batteries. It is possible that a phone with hot
or cold batteries can be temporarily out of operation even if the batteries are fully charged.
• Used batteries should be disposed of in accordance with local authority regulations.
• Do not throw batteries in a fire.
Charging and Discharging
The batteries can be charged and discharged hundreds of times, but sooner or later they will be worn
out. If the operating time (i.e. talk and standby time) is significantly shorter than usual, then it is time to
replace the batteries.
To maintain optimum operating time, the batteries should be discharged from time to time by not placing
the phone in the charger but leaving it switched on until it switches itself off. Only use this method to
discharge the batteries.
Extreme temperatures influence the charging capability of the batteries.
Initial Setup and Operation
Charge the batteries approximately 6 to 7 hours before using the phone. This protective measure
extends the service life of the batteries.
The maximum power output is only attained after three to five charge and discharge cycles.
When replacing the batteries, ensure the correct polarity. Use only re-chargeable AAA NiMh battery of
800 mAh, 1.2V. The manufacturer does not accept liability for malfunctions or damage caused by using
other battery types or normal batteries.
Charging and Operating Times
• Charging time: (empty batteries) to full capacity in approximately 6 to 7 hours.
• Talk time: approximately 20 hours (with fully charged batteries).
• Standby time: from 200 up to 300 hours (with fully charged batteries).
Charge Display
The charge status of the batteries is indicated on the display. This means:
• batteries fully charged (80 – 100 %)
• batteries 60 – 79 %
• batteries 40 – 59 %
• batteries 20 – 39 %
• batteries 0 – 19 %
• (frame flashes) batteries are empty: an alert tone is also given.

3711 Phone User Guide
3711 Phone User Guide Page 12
IP Office 15-601084 Issue 5a (24th August 2007)
Battery Capacity Icon
When batteries are replaced, no icon will be displayed before a charging cycle has been completed,
except when almost empty batteries are inserted in the phone, then the icon will be shown immediately.
When the battery capacity icon is displayed, the indication is reliable.
If the charged batteries are inserted, the batteries can become hot during the first charge cycle, and if
the fully charged batteries are removed from the phone and inserted again, the batteries can become
overcharged.
Charge Warning
When the batteries capacity is almost exhausted, an acoustic warning is given in the form of 3 short
”beep” signals (only during a call). Upon receiving the beep approximately 5 minutes of talk time is left.

3711 Phone User Guide Page 13
IP Office 15-601084 Issue 5a (24th August 2007)
Operation
Keys, Displays and Connectors
Display Arrangement
Icons
Ringer deactivated.
At least 2 bars: Good radio link.
On: phone has a connection.
Flashing: phone has an incoming call.
On: Handsfree is activated.
Flashing: Message in voicebox.
Flashing: One or more missed calls in the caller list
Charge status of the batteries.
On: Keypad is locked.

3711 Phone User Guide
3711 Phone User Guide Page 14
IP Office 15-601084 Issue 5a (24th August 2007)
Text Line/Softkey Line
In the top line of the display, information is given concerning the current status of the phone during a call
or the idle state. When using the menus, this line displays an additional line of text containing the name
of the active menu. The text line displays important information about the current connection status or
menu lists and texts. Below the icon line the system name or your programmed name and the phone
number of the phone are displayed.
Selection lists (e.g. caller list) and the features menu are displayed as a one-line. Lists can be moved up
or down via the arrow keys to show the next menu entry or number.
The text and symbols on the softkey line refer to the keys below. The contents of the line change
according to the phone state.
Illumination
The display is automatically illuminated when there is an incoming call or a key is pressed. The display
illumination is automatically switched off after 10 seconds if no key is pressed.

Operation
3711 Phone User Guide Page 15
IP Office 15-601084 Issue 5a (24th August 2007)
Softkeys and the Cancel Key
The Softkeys
The large keys below the display (see picture) are called the softkeys. The functions allocated to the
keys are shown on the bottom line of the display. The key function changes automatically according to
the phone state.
Arrow Keys
Symbols are displayed above the arrow keys which identify the respective functionality of the arrow keys:
Opens the Phone Book.
Opens the Directory.
When a selection list (e.g. telephone book or menu) is displayed, the arrow
keys move the cursor to the desired entry. When entering phone numbers or
names, changes can be made by moving the position of the cursor. The arrow
keys shift the cursor to the left or right.
Enables selection from the redial list.
OK
OK is used to confirm the selected function. If a function only permits you to switch between two options,
OK causes this to take place. In the display, active settings (ON) are indicated by a ” ” at the end of the
line. In the case of settings that are not active (OFF), a ”-” appears at the end of the line.
Menu
Using the Menu softkey on the left, you can access the main menu of the 3711 phone.
Options
Using the Options softkey on the left, you can perform actions on the selected item in the menu you are
currently in.
Esc
The Esc softkey is used to quit the respective menu section which is displayed. The display then shows
the selection of the previous menu branch or the current idle/connection display.
Holding down the Esc softkey for a longer time (approximately 2 seconds) quits the present menu and
returns to the idle display.

3711 Phone User Guide
3711 Phone User Guide Page 16
IP Office 15-601084 Issue 5a (24th August 2007)
Cancel Key
Pressing during editing of names and/or numbers results in deleting the last entered character or
digit.
Example: Menu
Press Menu. Use the arrow keys to scroll through this list and confirm the desired function with OK.
Example: Telephone Book
If the telephone book has been opened ( ), the arrow keys can be used to select a name and can
be used to dial.
To change entries, switch over to the next menu using the Options softkey and choose Edit. Now you
can edit the telephone number and then the name with which it is associated. Save your changes by
selecting OK at the end of each procedure.
Entering a Telephone Number
The arrow keys can be used to shift the input position (cursor) to the left or right. Additional characters
are always added in front of the flashing cursor. Use OK to confirm your entry, deletes individual
characters.

Operation
3711 Phone User Guide Page 17
IP Office 15-601084 Issue 5a (24th August 2007)
Calling
Making a Call
Dialling:
Press and dial the phone number.
Pre-dialling:
1. Enter the phone number and press . You can pre-dial to chain telephone numbers from
different lists.
2. Press Options, select one of the lists with the arrow keys and select OK.
3. Select a phone number from the list. A long press on the hook key will add the number to the
number pre-dialled before.
Note
• In pre-dialling, if the input cursor is positioned behind the phone number, the number to be
chained will be suffixed to that phone number. If the input cursor is at any other point, the number
to be chained will be prefixed to the phone number.
When pre-dialling the will delete individual digits.
Note
• If the selected digit sequence does not fit on the display any more, the display is switched to a
smaller font (up to 32 digits on two lines).
• Long key press on “0“ inserts P (for pause) in the pre-dial-mode.

3711 Phone User Guide
3711 Phone User Guide Page 18
IP Office 15-601084 Issue 5a (24th August 2007)
Making a Call from the Last Number Redial List
Selection: Press the softkey and then one of the arrow keys with the phone in an idle state. The last
10 phone numbers dialed are displayed. The beginning/end of the redial list is marked by a dashed line.
Dialling: Press , the selected phone number is dialed.
Pre-dialling: If you press for a longer period, the selected phone number is entered into the pre-dial
mode. Digits can be added to the displayed phone number, as required (see: Making a Call). To dial,
press . The pre-dial mode is terminated by pressing Esc.
You can call directly from the redial list or transfer a phone number to the phone book (see Menu: Redial
list).
Making a Call from the Local Telephone Book
Selection: Press the arrow up keys with the phone in an idle state. Use the arrow keys to select an entry
or type in the first character(s) of the name.
Dialing: Press and the phone number is dialed.
Pre-dialling: If you press for a longer period, the selected phone number is entered in pre-dial
mode. To dial, press . The pre-dial mode is terminated by pressing Esc.
Making a Call from the Directory
The directory stores phone numbers from the IP Office. See Menu: Avaya for more details on the
directory feature. To make a call from the directory:
1. Press the (down arrow).
2. Select the directory required and press OK.
3. Type the name on the keypad.
4. Select the entry required using the arrow keys .
5. Select OK.
6. Select OK or press to make the call.

Operation
3711 Phone User Guide Page 19
IP Office 15-601084 Issue 5a (24th August 2007)
Making a Call from the Caller List
The phone stores the phone numbers of the last 20 callers in the caller list (dependent on the
transmission of the phone number). If a call is not answered within 10 seconds the user is notified via the
text ”Missed calls” in the idle display and the flashing icon . This text will disappear when the caller
list is entered. Calls that are successfully established from the caller list will be removed from the list.
Every call will be removed because of the connect message sent by the IP Office.
Selection: Press the Info key with the phone in an idle state. If there are new calls stored the list will
open immediately. Otherwise you have to select Caller List.
Dialing: Use the arrow keys to select an entry. Press and the phone number is dialed.
Pre-dialling: If is pressed for a longer period, the phone number is entered into the pre-dial mode.
Digits (e.g. a code) can be added as required. The phone number is dialed by pressing . The pre-dial
mode is terminated by pressing Esc. You can call back directly from the caller list or transfer a phone
number to the phone book (see Menu: Caller List)
Making an SOS Call
The phone can be used to send emergency calls to a certain phone number. The number is stored in the
menu Telephone Option.
To make the emergency call press the SOS-/ -key for longer than 2 seconds.
Note: If the telephone of the "emergency call" is called, the handset is signalled with the emergency call
melody.
Answering a Call
When receiving an incoming call the number of the caller is displayed (if transmitted). If this number is
already listed as an entry in the phonebook, the corresponding name of this entry is displayed during an
incoming call. Press to answer the call or lift the telephone off the charger when ”Charger Answer” is
enabled.
Options:
• Reject rejects the call.
• Silence mutes the ringer.
• Add To adds the caller's number to the phone book or call filter.

3711 Phone User Guide
3711 Phone User Guide Page 20
IP Office 15-601084 Issue 5a (24th August 2007)
Changes During a Connection
During a connection the loudspeaker volume can be adjusted by pressing the arrow keys.
Pressing Options softkey will give you access to the following options:
• Telephone Book opens the local telephone book.
• Caller List opens the Caller List.
• Redial opens the Redial List.
• Add To adds the caller's number to the telephone book or call filter.
• Mute Mutes the Call.
Setting Call Forward Number
Before setting any call forwarding options, you must configure your forward number.
To set the forward number dial *07*N#. The N in the sequence should be the number were you want the
call forwarded. For example, to forward the call to 1234, dial *07*1234#.
Consultation Call
During a connection another party can be consulted (a Consultation call).
• holds the first call. Now dial the other phone number.
• Press again to switch back to the first caller (press to speak alternately with the other
parties).
• transfers the first call to the consulted call party when you are connected to the consulted call
party.
Call Transfer
To transfer a call to another caller.
• You receive the call to your phone. Answer the call. Hold down Options for at least 2 seconds
and select Transfer
• Choosing the Transfer option will give you access to the following options:
• Directory opens the directory to select an entry from the directory to transfer the call to.
• User Input allows you to enter the number to transfer the call to.
• Selections opens the Caller List, Redial or telephone book in order to select an entry to
transfer the call to.