Avaya Cloud Office-J189 User manual

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Avaya Cloud Office - J189 –Quick Reference
1Handset Functions like a traditional handset
2Primary Line Keys Represented with the User’s name. Used to make and receive calls
3Extension and User’s name The extension number and User name assigned to the Phone
4Time and Date Time and Date display
5LED Beacon Flashes when the phone rings and remains illuminated when the User
has a new voicemail message
6Group Park *if equipped, allows calls to be placed on hold and be retrieved by
other Users that have the same Park buttons
7Soft Keys Provides access to features listed above the soft keys. Available
features change based on the status of the phone
8Menu Provides access to the phone's Menu/settings
9Main Screen Returns the phone display to the main screen
10 Contacts Provides access to the Company directory and allows a User to create
new directory contacts
11 Voicemail Provides access to the Users Voicemail messages and settings
12 Navigation Cluster
Used to navigate on the Phone screen and other menus
• Up and Down Arrow keys: To scroll up and down
• Right Arrow and Left Arrow keys: To move cursor in the text input
field, and to toggle values in the selection fields
• OK button: The center button of the navigation cluster
13 Dial pad Functions like a traditional dial pad
14 Call Log Provides access to the User’s Call Log
15 Hold Dedicated Hold button
16 Headset When a headset is connected, this button allows you to make and
receive calls using the headset as your audio source
17 Speaker Used to make and receive calls using the speaker
18 Volume Used to adjust the volume of the handset, speaker and ringer
19 Mute Used to Mute or Unmute outgoing audio
20 Line Keys Additional keys –4 pages of 6 keys each
21 Secondary Display Navigation Navigate between secondary display pages
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Avaya Cloud Office - J189 –Call Handling
v1.2
Making a call
You can make outbound calls by:
•lifting the handset
•selecting the New Call softkey
•selecting a Primary Line key
•selecting Headset
•selecting Speaker
Ending a call
You can end a call (hang up) by:
•placing the handset back in the
cradle
•selecting the End Call softkey
•selecting Speaker –if you are
using Speaker
•selecting Headset –if you are
using a headset
Last number redial
Select the Redial softkey followed
by the Call softkey.
Recent Calls
Select the Call Log button. Use the
Navigation Cluster to scroll
between All Calls, Missed,
Answered and Outgoing. You can
choose to Call see Details, +
Contact and Delete the recent call
entry by using the Navigation
Cluster ad selecting the
corresponding softkey.
Answering a call
You can answer ringing calls by:
•lifting the handset
•selecting Headset
•selecting Speaker
Muting an active call
While on an active call you can
mute outgoing audio by selecting
the Mute key. Select the Mute key
again to allow outgoing audio.
Placing a call on Hold
Select the Hold button or softkey.
To retrieve a call from Hold, select
the flashing line key.
•A call on Hold can only be
retrieved from the phone that
put the call on Hold.
Transferring a call
While on an active call select the
Transfer softkey, enter the
extension or phone number of the
person you wish to transfer the call
to followed by the Call softkey.
•To transfer the call immediately,
select Now.
•To announce the call before
transferring select Talk. Wait
for the person to answer the call
and then select Complete when
you are ready to complete the
transfer.
Transferring a call to a user's
voicemail
While on an active call select the
Transfer softkey, enter *0 and the
extension number of the person
you wish to transfer the call to.
Select the Call softkey and then the
Now softkey.
Conference Call (3 party)
Make or receive the first call
•select the Conf softkey
•Enter the phone number of the
person you wish to add to the
call and select the Call softkey.
•Select the Join softkey to create
the conference.
Directed Pickup (if equipped)
You can answer another users
ringing phone by dialing *58
followed by the User’s extension
number followed by #
Group Park (if equipped)
Group Park allows you to put a call
on a Park key and any other phone
with the same Park key can access
the held call.
Group Park keys are assigned to
physical phone buttons (not
softkeys).
While on an active call, select the
Park key. Any phone with the same
Park key can access the Park’d call.
System Park
System Park allows you to place a
call on Park and then provides a
retrieval code that must be dialed
to retrieve the Park’d call.
While on an active call select the
More softkey followed by the Park
softkey. The system will then
audibly provide the Park retrieval
code. You may now hang up. The
retrieval code can be dialed from
any phone to access the Park’d call.
Adjusting the volume of an active
call
•While on an active call select
the –or +on the volume bar
Adjusting the ringing volume
•While the phone is idle (no
active call) select the –or +on
the volume bar
Changing the ringer type
Select:
•Menu -> Settings -> Audio ->
Personalized ringing -> Primary
•Select the new ringtone
followed by Save
Silence the phones ringer
While your phone is ringing select
the Ignore softkey to silence the
ringer. You can select the Decline
softkey while your phone is ringing,
and the call will be forwarded to
your voicemail.
Do Not Disturb (DND)
When enabled your phone will not
ring and all incoming calls will be
directed to your mailbox or your
Missed Calls destination.
•To enable Do Not Disturb select
the Menu key, then Features
then select DND-Busy. Select
Back and Exit to return to the
main display.
•To disable Do Not Disturb select
the Menu key, then Features
then select DND-Busy. Select
Back and Exit to return to the
main display.
When DND is active the following
icon appears at the top of the
phones display and the DND-Busy
key LED is green.
Call Forward
Phone based Call Forwarding can
be set by selecting the Menu key,
then Features, then select Call fwd.
Enter the phone number you wish
to forward calls to then select
Enter. Select Back and Exit to
return to the main display.
To cancel Call Forwarding select
the Menu key, then Features, then
select Call fwd. Select Back and Exit
to return to the main display.
When Call Forward is active the
following icon appears at the top of
the phones display and the Call
fwd key LED is green.

Avaya Cloud Office - J189 –Accessing Voicemail
Accessing your mailbox from your phone
•Press the Voicemail button or dial *86 from your phone. Enter your PIN followed by #
Accessing your mailbox from outside
•Dial your User's direct phone number and press * as soon as it rings. Enter your PIN followed by #
Accessing another mailbox (User, Call Queue, Message Only Extension) from your phone
•Dial your User's direct phone number or extension number and press * as soon as it rings. Enter the User’s PIN followed by #
Mailbox navigation commands
v1.2