Fortinet FortiFone FON 80 Series User manual

User Guide
FortiFone FON-x80 Series 3.0.12

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April 29, 2022
FortiFone FON-x80 Series 3.0.12 User Guide
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TABLEOFCONTENTS
Change log 5
Introduction 6
Phone features 6
Phone buttons 6
Programmable keys 7
Line (account on phone) 8
Extension appearance 8
Line appearance and shared line appearance 8
Park appearance 8
Color screen layout 9
Title bar 9
Scroll list of programmable keys 10
Programmable key pages 10
Notifications 10
Soft keys 11
Background image 11
Personalizing your phone 12
How to navigate through menus 12
How to enter values with the dial pad and soft keys 12
Configuration overview 14
Status 15
General 15
Network 15
Phone 16
Account 16
Accessory 16
History 16
Contact 17
Personal 17
Directory 19
Setting 19
General 19
Accessory 22
Programmable key 23
Network 25
Provisioning 27
Feature 28
Tool 29
Cloud 30
App 30
Text message 30
Visual voicemail 31
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Using your phone 33
Receiving a call 33
Placing a call 33
Dialing an extension number 33
Dialing an outside number 34
Dialing a number from the History 34
Dialing a Contact 34
Ending a call 34
Call features 34
Redialing 35
Hold 35
Mute 35
Attended transfer 35
Blind transfer 35
Three-party conference 36
Call waiting 36
DND 36
Text message 36
Voicemail 37
Troubleshooting 38
Solving FON-x80 series IPphone issues 38
Collecting a traffic capture from a FON-x80 series IP phone 39
Collecting traceroute information 41
Performing a ping test 42
Appendix A:Supported Bluetooth headsets and dongles 44
Bluetooth headsets 44
Bluetooth dongles 45
Appendix B:Supported wired headsets 46
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Change log
Date Change description
2022-04-29 Initial release of the FortiFone FON-x80 Series 3.0.12 User Guide
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Introduction
This user guide includes information about configuring and using the following FON-x80 series IP phone models:
lFON-380 IP desk phone
lFON-480 IP office phone
lFON-580 IP business phone
This section contains the following topics:
lPhone features on page 6
lPhone buttons on page 6
lProgrammable keys on page 7
lColor screen layout on page 9
Phone features
lColor display screen
lDedicated feature keys
lProgrammable keys
lFull duplex speakerphone
lTwo Ethernet ports with 10/100/1000 Mbps support
lThe WAN/PoE port connects to the network. PoE support eliminates the need for a power adapter.
lOptionally, the PC port can connect to your computer to share the network connection with your computer.
For a complete list of FON-x80 phone features, see the FortiFone IP Telephones Data Sheet.
Phone buttons
Button Function
Navigation keys — used to navigate items in various menus.
Hold — places and retrieves calls on hold.
Transfer — transfers calls to another extension or outside line.
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Introduction
Button Function
Conference — creates a conference call with another extension or outside line.
Voicemail — accesses voicemail.
Redial — places a call to the last number dialed.
Mute — toggles the microphone on and off.
Headset — toggles the headset on and off.
Speakerphone — toggles the speaker on and off.
Volume control — adjusts the volume of the handset, headset, and, ringer, and speaker.
To turn the ringer off, press the volume down until you see . The title bar will show
.
Home/Menu — accesses the configuration menu of the phone where settings, features,
and phone information are available. When the configuration menu is showing, press
this Home button to return to the idle screen.
Programmable keys — can be configured for a variety of functions such as
appearances for extensions, park, and lines.
To configure programmable keys, go to Setting >Programmable key (see
Programmable key on page 23).
For more details about LED colors and patterns, see Programmable keys on page 7.
For more information about programmable keys, see the FortiVoice Phone System
Administration Guide.
Programmable keys
FON-x80 series phones with programmable keys can be configured to monitor extensions, lines and parking orbits.
The total number of supported programmable keys for each phone model is:
lFON-380: 28
lFON-480: 45
lFON-580: 106
To configure programmable keys, go to Setting >Programmable key (see Programmable key on page 23).
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Introduction
The following tables describe how to quickly determine the programmable key status by looking at the color and pattern
of the LED on the programmable key:
Line (account on phone)
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing red Line is not registered with FortiVoice.
Solid yellow Do Not Disturb is enabled on line.
Slow flashing yellow Line is on hold.
Extension appearance
LED Description
Solid green Extension is idle.
Slow flashing green Extension is ringing.
Solid red Extension is in use.
Solid yellow Do Not Disturb is enabled on extension.
Slow flashing yellow Extension has a call on hold.
Line appearance and shared line appearance
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing yellow Line is on hold.
Park appearance
LED Description
Solid green Park orbit is empty.
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Introduction
LED Description
Slow flashing yellow Call waiting for pickup in park orbit.
Color screen layout
The color screen is designed to keep you informed. The idle screen displays the extension name and number, time and
date, as well as various status icons and notifications.
Title bar
The title bar displays status information, such as the extension display name and notifications for the phone status. The
following table details the status icons that may be seen:
Icon Description
Bluetooth audio mode
Network disconnected
Call Forward enabled
Auto Answer enabled
Bluetooth headset connected
Keypad locked
Handset audio mode
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Introduction
Icon Description
Speaker audio mode
Headset audio mode
Mute enabled
Ringer audio disabled
Scroll list of programmable keys
The scroll list displays the programmable key labels.
To configure programmable keys, go to Setting > Programmable Key (see Programmable key on page 23).
For more details about the LED colors and patterns, see Programmable keys on page 7.
Programmable key pages
To navigate between the programmable key pages, press the lower-right key . If the LED of the lower-right key
flashes, then there is an incoming call (line, line appearance, or extension appearance) on one of the non-displayed
programmable key pages.
Notifications
The main screen can show the following notification icons:
Icon Description
Missed call – the phone received a call that was not answered.
Voicemail – indicates a new voicemail message is available.
Message – indicates that a new text message was received from the FortiVoice phone system
while you were on a call.
Do Not Disturb – indicates that Do Not Disturb (DND) is enabled on the phone.
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Introduction
Using the navigation keys while on the idle screen allows for any notifications to be selected. By selecting a notification
and pressing the OK navigation key, the phone will display the associated screen (For example: Select the missed call
notification and press OK. The phone will display the History > Missed screen).
Soft keys
The bottom line shows choices associated with the four context-sensitive soft keys located just below the color screen.
The following table shows the default soft keys. If you want to change them, go to Setting >General > Soft key on page
21.
Soft key Function
History Accesses call history stored on the phone.
Contact Accesses contacts stored on the phone as well as the company directory.
DND Toggles Do Not Disturb on and off.
Menu Accesses the configuration menu. For more details, see Configuration overview on page 14.
Background image
Your FortiVoice system administrator can upload a new background image by editing the phone profile on the FortiVoice
phone system (Phone System >Profile >Phone). This feature requires a FortiVoice phone system running version
6.0.11, 6.4.5, or later.
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Personalizing your phone
This section contains the following topics:
lHow to navigate through menus on page 12
lHow to enter values with the dial pad and soft keys on page 12
How to navigate through menus
To access the configuration menu:
lPress the Menu soft key or press the button.
To select an item:
lFrom the navigation keys, press an arrow key to select an item, and then press the OK button.
To access a sub-menu:
lWhen you see at the end of a menu item, press the OK button.
To access additional values of a setting:
lWhen you see at the end of a menu item, from the navigation keys, press the right or left arrow key, and then
press the OK button.
The bottom line of the color screen shows up to four soft key functions at a time. To return to a previous menu, press the
Back or Cancel soft key.
How to enter values with the dial pad and soft keys
Use the dial pad to input numbers, letters, special characters, and a period. The dial pad mode is displayed above the
second soft key as for numeric, for upper case characters, for lower case characters and to be
able to enter any of the characters.
To enter characters with the dial pad, use the digit with the desired character. Press the same digit repeatedly until the
desired character appears on the color screen. After entering a character, pause to allow the cursor to move to next
character position.
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Personalizing your phone
Other special entries include:
lTo enter a period or dot (for example, to input an IP address), press * twice on the dial pad.
lTo delete a letter in front of the cursor, press the Backspace soft key.
lTo enter special characters, press * on the dial pad while the mode soft key is set to or .
lTo enter a space, press # on the dial pad while the mode soft key is set to or .
Prior to saving an entry, you may discard changes by pressing the Back soft key to move to the previous menu.
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Configuration overview
The phone supports the access and configuration of many parameters directly from the telephone user interface.
Configuration menu
To access the configuration menu
1. While the phone is not in use, press the Menu soft key or the button.
2. You can access the following functions:
Icon Function
Status on page 15
History on page 16
Contact on page 17
Setting on page 19
Feature on page 28
Tool on page 29
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Configuration overview
Icon Function
Cloud on page 30
App on page 30
Status
The Status section includes the following tabs:
lGeneral on page 15
lNetwork on page 15
lPhone on page 16
lAccount on page 16
lAccessory on page 16
General
Status > General displays the following information about the phone:
lIP address - Current IP address of the phone
lMAC - MAC address of the phone
lSoftware Version - Current software version of the phone
lMemory Usage - Percentage of total, used, and free memory on the phone
lStorage Usage - Percentage of total, used, and free storage on the phone
Network
FON-x80 series IP phone models support IPv4.
Status > Network displays network information of the phone:
lMAC – Displays MAC address of the phone.
lEthernet – Displays current IP information:
lIP Mode
lIP address
lSubnet Mask
lDefault Gateway
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Configuration overview
lPrimary DNS
lSecondary DNS
lVoice VLAN – Displays voice VLAN information:
lVLAN Setting
lVLAN ID
lVLAN Priority
lData VLAN - Displays data VLAN information:
lVLAN Setting
lVLAN ID
lVLAN Priority
Phone
Status > Phone displays the following information about the model of the phone:
lModel – Phone model name.
lSerial Number – Serial number of phone.
lSoftware Version – Current software version installed on phone.
lHardware Version – Hardware version of phone.
lMemory Usage – Percentage of total, used and free memory on the phone.
lStorage Usage – Percentage of total, used and free storage on the phone.
lUptime - How long the phone has been running since the last reboot.
lReboot Time - Displays the time the phone last rebooted.
Account
Status > Account displays the name, extension number, and status of each SIP account on the phone.
Accessory
Status > Accessory displays the status of accessories currently connected to the phone.
lBluetooth – Displays information for the currently connected Bluetooth device.
lEHS Headset – Current state of the EHS (electronic hook switch) headset.
lUSB Headset – Current state of connected USB headset.
History
The History section displays call information for the following types of calls:
Tab Icon Description
All All icons Displays all calls that have been missed, placed, or received by the phone.
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Configuration overview
Tab Icon Description
Missed Displays calls not answered by this phone.
Placed Displays calls placed by this phone and answered by the caller.
Displays calls placed by this phone and unanswered by the caller.
Received Displays calls answered by this phone.
When in History, the phone allows for the following actions by using soft keys:
Soft key Description
Back Returns to previous menu section.
More Allows you to:
lAccess code dial: Places a return call to the number using the outgoing
access code (for example: 9 or 0), if configured on the FortiVoice phone
system.
lRefresh: Fetches the latest history changes from the FortiVoice phone
system when the History page remains open during phone call activities.
Otherwise, the History content refreshes every time you access that page.
Detail Displays information about the call: Name, Number, Date, Duration.
Dial Dial the selected entry in the History.
Contact
From the Contact section, you access personal and directory contacts stored on the FortiVoice phone system.
Personal
Contact > Personal allows you to add, edit, delete, and search personal contacts.
To add or edit a personal contact, the phone system requires that you enter the voicemail
PINfor your extension.
To add a personal contact
1. Go to Contact > Personal.
2. Press the Add soft key.
3. Enter a Display Name.
4. Enter a Main Number.
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Configuration overview
5. Optionally, enter a Mobile Number and Home Number.
6. Press the OK soft key.
7. Enter the voicemail PINfor your extension.
8. Press the OK soft key.
To add pauses to a personal contact phone number
The FON-x80 series IP phone models support the use of two-second pauses (with a comma) and one-second pauses
(with a semicolon) in your personal contact phone numbers. Let's say that you frequently call a company at 1-800-567-
0987, wait for the prompt and then enter extension 1001. Using this example, you would create a personal contact for
18005670987,,1001. When you select that contact, the phone calls 1-800-567-0987, pauses for 4 seconds and then
automatically enters 1001 for the extension.
1. Go to Contact > Personal.
2. Press the Add soft key.
3. Enter a Display Name.
4. Enter a Main Number including pauses and an extension or other menu item that you want the phone to
automatically dial.
lTo add a two-second pause, select and then press the number 0 key twice to add a comma (, ).
lTo add a one-second pause, select and then press the number 1 key twice to add a semicolon (; ).
5. Optionally, enter a Mobile Number and Home Number.
6. Press the OK soft key.
7. Enter the voicemail PINfor your extension.
8. Press the OK soft key.
To edit a personal contact
1. Go to Contact > Personal.
2. Select the contact that you want to edit.
3. Press the More soft key.
4. Select Edit Contact.
5. Update the contact.
6. Press the OK soft key.
7. Enter the voicemail PINfor your extension.
8. Press the OK soft key.
To delete a personal contact
1. Go to Contact > Personal.
2. Select the contact that you want to delete.
3. Press the More soft key.
4. Select Delete.
5. Press the OK soft key.
6. To confirm, press the OK soft key again.
To delete all personal contacts
1. Go to Contact > Personal.
2. Press the More soft key.
3. Select Delete all.
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Configuration overview
4. Press the OK soft key.
5. To confirm, press the OK soft key again.
To search a personal contact
1. Go to Contact > Personal.
2. Press the More soft key.
The Search item is selected.
3. Press the OK soft key.
A search field appears at the top of the screen.
4. Enter part of a number or name to search for.
As you enter letters or numbers, the list filters your contacts.
Directory
Contact > Directory lists FortiVoice user entries such as extensions and groups.
To search for a contact
1. Go to Contact > Directory.
2. Press the Search soft key.
3. Enter part of a number or name to search for.
4. Press the OK soft key.
Setting
The Setting section contains various settings that control how the phone operates.
This section includes the following topics:
lGeneral on page 19
lAccessory on page 22
lProgrammable key on page 23
lNetwork on page 25
lProvisioning on page 27
General
Setting > General contains the following settings:
lLanguage on page 20
lDate & time on page 20
lScreen on page 20
lRing on page 21
lVoice volume on page 21
lSoft key on page 21
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Configuration overview
Language
The phone supports multiple languages.
To change the phone language
1. Go to Setting > General > Language.
2. Select Language.
3. Select language to use and press OK soft key.
Date & time
Setting > General > Date & time allows you to configure the following settings:
Item Description
Date Format Select the desired format to display the date.
Time Format Select between 12 hour or 24 hour time formats.
Mode Select between Manual or NTP.
If Mode is set to NTP, configure the NTP servers:
NTPServer 1 Manually enter the NTP server that will control the date and time.
NTP Server 2 Manually enter a second NTP server to failover to and will control the date and
time.
If Mode is set to Manual, configure the following settings:
DST Enabled Enable or disable daylight savings time for your region.
Time (HHMM) Manually enter the time in HHMM format.
Date (DDMMYY) Manually enter the date in DDMMYY format.
Time zone Manually select the time zone.
Screen
Setting > General > Screen allows you to control the appearance of items on the screen:
Item Description
Font Size The screen section controls the appearance of items on the screen.
Label Truncation Mode Select how truncated labels are displayed on the phone.
Backlight – Active Adjust screen brightness while the phone is active.
Backlight – Inactive Adjust screen brightness while the phone is inactive.
Backlight time Select time to wait until phone is considered to be in an inactive state.
Screensaver timer Select time to wait until screensaver is activated.
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