Avaya IP Office 8.1 Technical specifications

15-601041 Issue 26.k.- (16 August 2012 - 08:17)
Product Description
IP Office 8.1

Product Description
IP Office 8.1 © 2012 AVAYA All rights reserved. Page 2
Issue 26.k.- (16 August 2012)
© 2012 AVAYA All Rights Reserved.
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IP Office 8.1 © 2012 AVAYA All rights reserved. Page 3
Issue 26.k.- (16 August 2012)
Contents
Contents
1. Introduction
................................................................ 6Avaya IP Office
................................................................ 9What's New in IP Office Release 8.1
................................................................ 10Voice Communication Solution Features
................................................................ 11Data Communication Solution Features
................................................................ 12Applications Platform Features
................................................................ 13Management Tools
................................................................ 14Scalable Platform
................................................................ 14Telephone Options
................................................................ 14Application and Feature Licensing
................................................................ 14Country Availability
2. IP Office Basic Edition PARTNER®
Mode
................................................................ 20Hardware
................................................................ 22Telephones
................................................................ 29System Administration
................................................................ 32System Features
3. IP Office Basic Edition Norstar®
Mode
................................................................ 51Hardware
................................................................ 53Telephones
................................................................ 57System Administration
................................................................ 60System Features
4. IP Office Server Edition
................................................................ 77Mid-market Overview
................................................................ 77IP Office Solution Overview
................................................................ 81IP Office Key Components
................................................................ 81IP Office Deployment Options
................................................................ 82IP Office Scalability
................................................................ 82IP Office Resiliency
................................................................ 84IP Office Centralized Licensing
................................................................ 86IP Office Centralized Management
................................................................ 87Documentation, Training, and Localization
................................................................ 89Serviceability
5. IP Office 500 Platform
................................................................ 91IP Office 500 Control Unit
................................................................ 93IP500 Base Cards
................................................................ 98IP500 Trunk Cards
................................................................ 102External Expansion Modules
6. Telephones
................................................................ 1099600 Series IP Telephones
................................................................ 125B100 Conference Telephones
................................................................ 1319504 and 9508 Digital Telephones
................................................................ 134
1600 Series IP Telephones and 1400 Series
Digital Telephones
................................................................ 142T3 Telephones
................................................................ 146Wireless Phone Solutions
................................................................ 187Other Phones Supported
................................................................ 216Analog Telephones
................................................................ 222Headsets
................................................................ 223Summary
7. Features and Call Handling
................................................................ 228Basic Call Handling
................................................................ 232Advanced Call Handling
................................................................ 238Key and Lamp Operation
................................................................ 240Outbound Call Handling Features
................................................................ 242Forwarding
................................................................ 244Avaya Telephone Features
................................................................ 248Inbound Call Handling
................................................................ 250Contact Center Features
................................................................ 251Miscellaneous Features
................................................................ 252System Short Codes
8. IP Telephony
................................................................ 256
Gateways, Gatekeepers and H.323 - Technology
Overview
................................................................ 256SIP - Session Initiation Protocol
................................................................ 257IP Telephony Features
................................................................ 259SIP Trunks
................................................................ 261SIP Endpoint Support
................................................................ 266IP Office 8.1 Interoperability
................................................................ 269Remote Phone Support
................................................................ 272Avaya Session Border Controller for Enterprise
................................................................ 272VoIP FAQ
9. Public and Private Voice Networks
................................................................ 278Private Circuit Switched Voice Networking
................................................................ 279Public Voice Networking
................................................................ 281E1R2 Channel Associated Signaling
................................................................ 281Session Initiation Protocol (SIP)
................................................................ 284Packet Based Voice Networking
................................................................ 285Supplementary Services within IP Networks
................................................................ 286
Multi-Site Networking (Small Community
Networking)
................................................................ 289Internetworking with Other Avaya Products
................................................................ 290Common Networking Features
10. Data Networking Services
................................................................ 293LAN/WAN Services
................................................................ 293Internet Access
................................................................ 294Remote Access Features
................................................................ 294LAN to LAN Routing
................................................................ 295SSL/VPN Remote Access
................................................................ 295Data Networking Features
11. Unified Communications Module
12. Applications Server
13. User Call Control Applications
................................................................ 306one-X Portal for IP Office
................................................................ 320IP Office Video Softphone
................................................................ 327Flare Communicator
14. Receptionist
................................................................ 337SoftConsole Options
................................................................ 338SoftConsole Administration
................................................................ 339SoftConsole PC Requirements

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Contents
15. Computer Telephony Integration
................................................................ 341CTI with IP Office
................................................................ 342TAPILink Lite (1st Party TAPI Support)
................................................................ 342TAPILink Pro (3rd Party TAPI Support)
................................................................ 342Support for Developers
................................................................ 343TAPI Functions Supported by IP Office
16. Messaging
................................................................ 350IP Office Essential Edition - Embedded Voicemail
................................................................ 352IP Office Preferred Edition - Voicemail Pro
................................................................ 356
IP Office Preferred Edition - Voicemail Pro
Resilience and Backup
................................................................ 359Interaction of Voicemail with Email Systems
................................................................ 360Unified Messaging Service (UMS)
................................................................ 363Fax Messages
................................................................ 364
Text-to-Speech Email Reading (Microsoft
Exchange only)
................................................................ 365Networked Messaging
................................................................ 366Auto Attendant
................................................................ 367Personal Numbering
................................................................ 368
Accessing Database Information within Call Flows
(IVR)
................................................................ 369
Using Text To Speech (TTS) Facilities within a Call
Flow
................................................................ 370Visual Basic (VB) Scripting
................................................................ 371Extended Personal Greetings
................................................................ 372Hunt Group Broadcast Messages
................................................................ 372Personal Distribution Lists
................................................................ 373Cascaded Out-Calling
................................................................ 374Campaign Manager
................................................................ 375Call Recording
................................................................ 376Call Screening
................................................................ 377IP Office ContactStore
................................................................ 379
Centralized Messaging with Avaya Communication
Manager
................................................................ 380Voicemail Feature Comparison
17. Mobility
................................................................ 385one-X Mobile Preferred for IP Office
................................................................ 387On-Site Mobility
................................................................ 389External Mobility
................................................................ 3923rd Party Mobility Solutions for Use with IP Office
18. Audio Conferencing
................................................................ 396
IP Office Preferred Edition Meet-Me Conferencing
Solution
................................................................ 397IP Office Conferencing Capacity
................................................................ 398IP Office Standard Conferencing Features
19. The Contact Center
................................................................ 400Customer Call Reporter
20. Management Utilities
................................................................ 416IP Office Web Manager
................................................................ 422IP Office Simplified Manager
................................................................ 424IP Office Monitor
................................................................ 425Simple Network Management Protocol (SNMP)
................................................................ 426System Status Application
................................................................ 427Data Migration Manager
21. IP Office Support Services and
Automated On-Boarding
................................................................ 432Avaya Global Services
................................................................ 433On-Boarding Automation
22. Technical Specifications
................................................................ 439Interfaces
................................................................ 439Protocols
23. Licenses
24. Appendix

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IP Office 8.1 © 2012 AVAYA All rights reserved. Page 5
Issue 26.k.- (16 August 2012)
Chapter 1.
Introduction

Product Description
IP Office 8.1 © 2012 AVAYA All rights reserved. Page 6
Issue 26.k.- (16 August 2012)
1. Introduction
This document is not a contractual document. The specification of the Avaya IP Office family is
subject to change without notice. Not all components and features documented are available in all
territories; refer to your Avaya representative for further details. This document should be read in
conjunction with any issued technical bulletins and/or product offer announcements.
Avaya IP Office
Simple, Powerful Communications for Small Businesses.
What is IP Office?
IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony
system with the applications and advantages of an IP telephony solution. This converged communications
solution can help businesses reduce costs, increase productivity, and improve customer service.
How can I use it in my business?
Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all
their business communications on the device of their choice: their laptop, mobile phone, office telephone or
home telephone; using wired, wireless or broadband connections.
What are my choices?
Successful companies are always looking for new ways to do more with less – keeping their business flexible,
innovative and competitive without driving up operating costs and capital expenses. Avaya IP Office is the right
choice for any small business today – whether you have 5, 25, 250 or 1000 employees… just getting started or
already established have a single location or multiple locations across the globe...
With IP Office you can tailor the solution to your user needs (e.g. Teleworker, Mobile Worker, Customer Service
Agent, etc.). Whether you have 5 employees, 25, 250 or more, IP Office is the right choice.
IP Office: Three key things to know
All small and medium size businesses are seeking ways to reduce costs and improve the way it operates. Like
every business, you’re looking to keep all your customers, add new ones and grow at the pace that’s right for
you. Avaya understands this. With over one hundred years of experience as a leader in communications, we
know that the right solution for your business is one that helps you increase profitability, improve productivity
and gain competitive advantages.
Serving Customers Effectively with Unified Communications
Your office telephone, cell phone, e-mail, texting, instant messaging and even your home telephone are all
essential to the way you work today. Unlike other solutions, Avaya IP Office uses built-in intelligence to simplify
your use of wired, wireless and Internet communications. Instead of keeping your communications separate,
Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension,
collaborate with dozens of customers or staff members on a conference call and get detailed reports that show
how well your company is responding to customers. With rich functionality, IP Office naturally creates new ways
of thinking about the role communications can play in your business.
See what Avaya can do for you
You need a communications system – every business does. To find one that’s right for your business, start with
Avaya. With solutions like IP Office, we’re revolutionizing how small and medium size businesses communicate.
Now is the time to see what an Avaya solution can do for your business.
Reduce monthly costs. Now.
IP Office will help you lower the cost of communications, with capabilities like conferencing, making calls over a
managed Internet service (Voice over IP) and the "all-in-one" benefits of a converged communications system.
Leave the office. Be accessible.
With easy, flexible options for call/message forwarding and one-number reachability, IP Office keeps everyone
in touch. Get the freedom to go where you want and never miss important business calls.
Serve better. Sell more.
IP Office can give you a customer sales and service center designed for your needs and your budget – with all
the routing and reporting capabilities you need. Deliver the personal service that builds sales and loyalty.
Get connected
Talk to your Avaya Business Partner. Discuss where you want communications to add value to your business.
Learn about the different service and support options that are available. See why thousands of growing
businesses rely on the innovative Avaya IP Office solution.

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Issue 26.k.- (16 August 2012)
The right choice for you and your business
How we communicate is a personal choice – it has to match the needs of your business. And your needs change
depending on whether your employees are working in the office, at home, or on the road. That’s why when you
choose IP Office you can also choose from a whole range of communication tools and applications designed to
boost productivity. Choose a basic telephone or one with all the "bells and whistles." Connect our IP telephones
directly to your office LAN – you can even take them home and get all the features you have at the office. With
Avaya IP Office, a PC or laptop and an internet connection you can turn the screen of your PC into a telephone.
And our wireless solutions make it easier to roam the office. With all of our IP Office capabilities, our goal is to
make your communications simple and cost-effective. Let your Avaya BusinessPartner put together a selection
of tools and applications that's right for you.
Fine-tuning performance
How many calls are you handling an hour, a day? What are your peak calling periods? How many calls typically
turn into sales? The Avaya IP Office reporting capabilities can help you measure and manage your availability
and response to customers.
Day-to-day administration
Once your system is up and running you will benefit from the graphical administration tools that simplify day-
to-day tasks, such as updating directories and moving telephone extensions.
Getting started
Is your communications network ready for IP Office? We'll make sure. Avaya has created assessment and
automated configuration tools to make sure that when your system is installed it’s ready to meet your needs
starting Day One.
Keeping ongoing management simple
Concerned about needing extra resources to administer a system as powerful as IP Office? There’s no need for
worry. IP Office comes with a whole set of graphical tools to keep ongoing management simple.
Does my current phone system give my business what it needs?
If it is based on old technology, probably not. Your competitors will react faster and appear more professional
with the latest in communications software. IP Office delivers the capabilities that allow you to keep up with or
overtake the competition.
Do I need to understand the technology to implement it?
No. IP Office is designed specifically to give you more functionality without making more demands on your
resources. Rely on your certified Avaya BusinessPartner for support before, during and after your purchase.
We'll take care of you so you don’t have to worry.
Do I need to spend a lot?
Not at all. You have choices based on your budget needs. Easy leasing or financing plans not only make this
affordable; they help you quickly cut monthly expenses immediately. And you only have to buy/lease what you
need, when you need it.
Is IP technology established and reliable?
Yes. With over 170,000 systems and 6 Million users worldwide Avaya IP Office has the track record businesses
like yours can rely on. Customers like you are saving money and boosting productivity and many are managing
IP Office themselves.
I have old systems but am adding an office. Should I consider newer technology?
Not only would this be a way for you to experience the rich functionality of the latest communications
applications, but we may be able to network with your existing equipment, as well as provide a gradual
migration plan for your other locations.
I have a Nortel BCM or Nortel Norstar system. Can I keep my existing telephones?
Yes. IP Office supports the majority of Nortel BCM and Norstar telephones. You can save between 40 to 60% of
your original investment by keeping your existing telephones. Whether you want to add additional telephones
or replace older telephones, IP Office supports nearly every kind.
How quickly can I get up and running?
Just say "when" – an authorized Avaya BusinessPartner can tailor a solution to your needs and your budget. By
saving you money and helping you grow, IP Office repays your investment and lets you reallocate resources to
other business priorities.
Lowering long distance costs
Routing telephone calls over the Internet (Voice over IP or VoIP for short) – is growing in popularity.
Particularly in the case of international calls, VoIP generates significant savings. If your company is already
linking multiple offices using high-speed data circuits, the VoIP capabilities in IP Office make it possible to route
voice calls over the existing infrastructure, providing another way to lower costs and leverage your investment.
However you do it, the VoIP capabilities of IP Office are a way to put money back in your pocket.

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Eliminating conferencing fees
Collaborate with customers, partners, suppliers and remote employees. IP Office includes a 128 party audio
conference bridge (64 max in one conference) to keep people working together and travel costs down. With
Avaya IP Office, your organization can have its own private, secure conference bridge and eliminate expensive
fees to third party conference providers.
Maximizing productivity
When employees can’t get to the office (because of storms, personal issues or other reasons) IP Office allows
them to work as at home (or any other location) as productively as though they were in the office.
And keep in mind…
IP Office delivers a whole range of capabilities. Only you can put a number on the value that many of these
capabilities will have for your business.
Examples:
·Having calls automatically routed to a cell telephone or other location, so important customers can get
through to the right person in real-time
·Being able to operate as a 24/7 business, without a 24/7 staff
·Using your communications to quickly identify when your top customers call
How IP Office is benefiting businesses today
·More room for sales
With IP Office, a leading provider of commercial food service equipment now handles 50% more calls
per day, without extra staff and without sacrificing the personal service it knows is the key to sales
·At the head of the class
By relying on IP Office to connect nearly 50 buildings, a public school system saved thousands of
dollars on inter-office calls and simplified communications
·Lowering global costs
By using IP Office to hold teleconferences and make phone calls across the IP network, a strategic
consulting firm is saving up to $30,000 per year
IP Office can grow as your business grows to meet your needs
Capacities: 2-384 extensions on a single location; up to 192 analog lines; 192/240 T1/E1 lines; 128 VoIP trunk
lines; up to 1000 users across 32 locations.
Call handling and messaging
Get 24-hour support for callers/customers without a 24-hour staff. IP Office has a range of messaging, auto
attendant and Interactive Voice Response (IVR) capabilities. Integrate messaging and advanced call handling
into your customer service operations. Handle voice mail and email in a single mailbox.
Communication with customers
Set up a formal or informal customer service center. Integrate your customer data base into your call handling.
Manage the quality of your customer interactions.
Work anywhere
Give your employees all the communications capabilities they have at the office whether they are working from
home, a hotel or a remote office.
Collaborate with customers, vendors and remote staff
Don’t pay any more fees to outside conferencing service providers. Use IP Office built in audio conferencing that
is easy to set up and use while saving you money
Secure converged communications
Use IP Office as a secure router with a built-in firewall/VPN. Route voice calls over a managed Internet service
(VoIP) and pocket the savings. Simple administration Windows-based, graphical tools cut the time and expense
of administration.

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What's New in IP Office Release 8.1
The features listed below are available worldwide unless otherwise specified. Not all of the features in IP Office
Release 8.1 are supported on all platforms and phones - please see each feature's description for more
information.
IP Office Control Unit Support
IP Office Release 8.1 is supported on the IP500, IP500 V2, and IP Office for Linux.
New Hardware Components
·IP Office Server Edition – Primary/Secondary Servers
oHP DL 360 G7
oHP DL120 G7
·IP Office Server Edition – Expansion Server
oHP DL120 G7
IP Office Licensing Changes
·New Licensees for Server Edition
·Remote worker seats included with Essential edition is increased from 2 seats to 4 seats.
·User Profile licenses (Teleworker, Office Worker, Mobile User, Power User) running on a pre 8.0 Essential
Edition will be valid if the system is upgraded to 8.1 with an upgrade license or if the system is upgraded
during the entitlement period without an upgrade license. Only IP Office 500v2 systems have entitlement
period.
·Behavior not changing but listed for completeness:
oNew R8.1 systems will require Preferred Edition licenses in order for the User Profile licenses to be valid.
·The automatic trial licenses available during the entitlement period with release 8.0.16 and associated alarms
will be removed and will not be available.
End-point additions
·Flare Communicator for Windows
·Flare Communicator for iPad
IP Office Enhancements
·SIP Trunks
·one-X ® Mobile Preferred for IP Office enhancements
·Web Manager Enhancement supporting Upgrade, Back-up & restore
·Changeable RTP ports
·Contact Center Enhancements
oCCR DDI Report
oScheduled Reports for the current day
oCDR Answered event renamed
oChanges to duration of events for CDR
oWallboard – Manual Layout and Font Sizing
oWallboard – Bookmark and Auto-Login
oWallboard – Statistics values on Leader Board
oWallboard – Configurable update interval
oWallboard – Monitor table
oCCR support for 96x1 Phones
oCCR Client Browser on Windows 7

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·VoiceMail Pro Password length configuration
·Security Documentation
·Avaya Audio Branding change
·one-X ® Portal for IP Office websockets
·Debug enhancement – Logger stamp support
·SSL/VPN Remote Access
·On-Boarding automation to support the introduction of the new Avaya IP Office Support Services
IP Office Demo Kits
·Power Demo Kit
·IP Office Anywhere
Voice Communication Solution Features
IP Office offers a comprehensive list of features and benefits for the small or mid-size business, including:
·Full PBX Features
Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.
·Trunk Interfaces
A variety of network trunk interfaces, including E1, T1, PRI, ISDN, SIP, analog loop start and analog
ground start for comprehensive network connectivity. Not all trunk types are available in all territories,
please check for local availability.
·Extensions
Support for a range of extensions, from 2 to 384 that provide sophisticated voice performance for new
and growing businesses.
·Telephones
A variety of telephones including analog, digital and IP hard and softphones (wired and wireless) that
provide the appropriate desktop or device telephone for every need.
·Advanced Call Routing
Incoming calls are directed to the best available person or messaging service, according to the
company's unique criteria.
·Alternate Call Routing
Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.
·QSIG Networking
Standards-based multi-site networking to interoperate with other PABXs (licensed feature).
·Integrated H.323 and SIP Gatekeeper and Gateway for Converged Communications
The IP Office acts as an IP telephony server with Quality of Service (QoS) support through DiffServ for
call routing.
·SIP Trunking
SIP trunking to Internet Telephony Service Providers. IP Office allows users with non-SIP telephones to
make and receive SIP trunk calls.

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Data Communication Solution Features
For offices with basic data networking needs, IP Office can provide a complete data communications and
networking solution:
·Internet Access
Firewall protected leased line or dial-up connectivity via PRI, T1 or WAN port: high-speed dialed access,
direct leased line connections for high usage and Web site hosting, integral security, and efficient access
to information and a larger business presence via the Web.
·Routing
Integral Static or Dynamic (RIP I/II) routing for both Internet and Branch-to-Branch solutions.
·Security
NAT (Network Address Translation) and built in firewall to protect your internal network and IPSec
support allows secure VPN data transmission across public IP Networks using 3DES encryption.
·DHCP
Automatic IP address allocation for local and remotely attached PC's and other devices, including IP
telephones.
·LAN Switching
The IP Office 500 V2 offers 2 switched Layer 3 Ethernet ports.
·LDAP Client Support
For standards based directory synchronization with Avaya one-X™ Portal for IP Office and Phone
Manager.

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Applications Platform Features
IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full
complement of sophisticated applications.
IP Office provides a number of free applications (e.g., Microsoft TAPI service). These applications can be
upgraded to provide enhanced functionality through the purchase of license keys. The complete list of
applications are:
·Receptionist/Operator SoftConsole
A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a
telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.
·Avaya one-X™ Portal for IP Office
A powerful client/server web application that allows the user to control and manage phone calls from a
web browser with the standard LDAP protocol for connectivity to external directories.
·Open CTI interfaces
IP Office has a built in TAPI server that integrates easily with popular contact management applications
such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full
software development kit.
·Voicemail
Callers can always be answered with a personal voicemail greeting before a message is taken and
message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any
telephone capable of tone dialing. When used with Avaya one-X™ Portal for IP Office, the PC can be used
to control message playback.
·Integrated Voicemail to Email Presentation
Voice messages can be copied into email messages and delivered into the email system. IP Office uses
SMTP or MAPI to deliver a copy of the voice message.
·Unified Messaging (UMS)
The Unified Messaging Service within Preferred Edition provides a higher level of integration to
synchronize both voicemail and email inboxes.
·Auto-Attendant
Simplify service for administrators with this easy-to-use feature with the ability to construct customized
automated services allowing callers to efficiently navigate the system, and reach the right person,
without the assistance of an operator. Available with Preferred Edition and with Essential Edition.
·Interactive Voice Response (IVR) and Text to Speech
Create automated customized systems allowing callers to interact with business information, for
example, reading email, account enquiry systems, automated ordering systems, ticket purchasing
systems, PIN checking, remote time sheet management, etc. Enhance these systems by using Text To
Speech to read information back to callers. Available with Advanced Edition.
·Queue Manager and Campaign Manager
Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management
for better productivity and customer service.
·Customer Call Reporter (CCR)
Available with Advanced Edition and combined with the built-in Automatic Call Distribution functionality
of IP Office, CCR enables a small business to track and measure customer service and agent productivity
levels.
·CCR delivers:
·Simple/Intuitive Reporting
·Browser/Thin Client Architecture
·Single Server Efficiency (with Preferred Edition)
·Target Segment: Small Business<30 agents
·Can support up to 150 agents
·30 supervisors
·One administrator

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Issue 26.k.- (16 August 2012)
Management Tools
Avaya IP Office is easily managed with its management options.
IP Office Web Manager is a new browser-based management tool designed to simplify the installation and
maintenance process by providing an intuitive and user-friendly management tool that runs on most standard
browsers. The new IP Office Web Manager eliminates the need to have Windows operating system as it can run
on any device that supports standard browsers. IP Office Web Manager supports the following Editions of IP
Office:
·Basic Edition A-Law
·Basic Edition Mu-Law
·Basic Edition PARTNER Mode
·Basic Edition Norstar Mode (PBX, KTS)
IP Office manager is a Windows based PC software application. It can be used from the LAN, remote on the
WAN, or connected via the built-in RAS using a TA or a modem to manage any IP Office edition.
The System Status application is a useful diagnostic tool that provides enhanced details about equipment and
resources in the IP Office system. This includes indication of alarms and details of current calls in progress for
local or remote diagnostics.

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Scalable Platform
The IP Office 500 V2 offers a modular, flexible chassis which with capacity for up to 16 analog trunks or 16
ISDN BRI trunks (32 channels) or 8 digital PRI trunks (up to 192 T1 channels or 240 E1 channels) using
internal daughter cards. Up to 12 Expansion Modules may be added to provide a combination of up to 384
analog, digital or IP extensions, with additional analog trunks through external Analog 16 modules. Features
include up to 148 optional voice compression channels, 2 independently switched LAN ports and built-in
Embedded Voicemail.
Telephone Options
IP Office supports multiple telephone solutions, giving the small and mid-size businesses maximum flexibility to
choose according to their current and future needs.
·IP Telephones
IP Office's integral H.323 server supports Avaya 1600 and 5600 Series IP telephones, selected Avaya
9600 Series IP telephones, Avaya T3 Series IP telephones, Avaya 3600 Series wireless VoIP telephones
and the IP Office Video Softphone.
·Digital Telephones
IP500 digital station 8 cards and Combination Cards plus IP Office digital station 16 or 30 Expansion
Modules support the Avaya 9500, 1400 and 5400 Series of digital telephones and Avaya T3 Series
telephones, plus selected 2400 and 4400 Series telephones.
The new TCM8 digital extension card as well as the DS16A and DS30A digital expansion module support
BCM / Norstar, T7000 Series telephones and other telephones and button modules.
·ETR Telephones
IP500 V2 ETR 6 cards support the Avaya ETR telephones as used on PARTNER ACS systems (Essential
Edition – PARTNER Mode only).
·Analog Telephones
IP500 Phone 2, Phone 8 and Combination Cards plus IP Office Phone 16 or 30 Expansion Modules
support standard analog telephones, faxes and modems, with support for calling line identification and
message waiting indication where these services are provided.
·Wireless Telephones
Avaya DECT R4 base stations can be added to support the Avaya DECT R4 3720 and 3725 telephones.
The IP Office digital station interfaces support the Avaya 3810 telephone. The Avaya 3600 Series
wireless VoIP telephones are also supported.
With the new hardware modules TCM8, DS16A, and DS30A Nortel digital Mobility solutions are also
supported.
·Third Party SIP Endpoints
IP Office's integrated SIP Server supports third-party SIP endpoints such as, desktop telephones,
softphones and conferencing speakerphones.
For a complete overview over of supported telephones please refer to the Telephones section of this Product
Description.
Application and Feature Licensing
Some IP Office applications and features require a license key. Each license key is derived from the feature
being enabled combined with the serial number of the Feature Key installed with the IP Office system.
IP500 and IP500 V2 systems use a mandatory Feature Key installed with every system.
Licenses are supplied in two forms; time limited trial licenses and indefinite licenses. Trial licenses allow
applications to run in fully functional form for 60 days (from the date of license generation), after which time
they cannot be used until upgraded at cost to the full license but can be ordered at any time during the product
ownership.
For further details of the IP Office licenses, including Trial Licenses, refer to the Licenses section.
Country Availability
IP Office is available from distribution partners in the following countries. Please refer to your country price list
for the availability of individual items.
Americas
EMEA
APAC
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Issue 26.k.- (16 August 2012)
·Argentina
·Brazil
·Canada
·Chile
·Colombia
·Dominican Republic
·Ecuador
·Guatemala
·Honduras
·Jamaica
·Mexico
·Panama
·Peru
·Puerto Rico
·Trinidad & Tobago
·United States
·Venezuela
·Austria
·Bahrain
·Belgium
·Bulgaria
·Cyprus
·Czech Republic
·Denmark
·Egypt
·Estonia
·Finland
·France
·Germany
·Greece
·Hungary
·Iceland
·Ireland
·Israel
·Italy
·Kuwait
·Latvia
·Liechtenstein
·Lithuania
·Luxembourg
·Malta
·Morocco
·Netherlands
·Norway
·Oman
·Pakistan
·Poland
·Portugal
·Romania
·Russian Federation
·Saudi Arabia
·Slovak Republic
·Slovenia
·South Africa
·Spain
·Sweden
·Switzerland
·Turkey
·UAE
·United Kingdom
·Australia
·China
·Hong Kong
·India
·Malaysia
·New Zealand
·Phillipines
·Singapore
·Sri Lanka
·Taiwan
·Thailand
·Vietnam

Product Description
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Issue 26.k.- (16 August 2012)

Product Description
IP Office 8.1 © 2012 AVAYA All rights reserved. Page 17
Issue 26.k.- (16 August 2012)
Chapter 2.
IP Office Basic Edition
PARTNER® Mode

Product Description
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Issue 26.k.- (16 August 2012)
2. IP Office Basic Edition PARTNER® Mode
The IP Office Basic Edition Partner Mode continues the evolution of communications systems for small
businesses.
PARTNER Mode is designed to work directly out of the box without any programming or administration, allowing
users to immediately make and place calls via analog trunks.
PARTNER Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated
intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and
provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.
PARTNER Mode provides enhanced features such as Visual Voice, Remote Call Forwarding, 64-party
Conferencing, SIP Trunking, Full PRI/T1 and more.
PARTNER Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now
supports a 3-digit flexible numbering plan (extensions 100 – 599).
PARTNER Mode supports all current and "Euro" versions of PARTNER ACS telephones, the 1400 Series digital
telephones, the current 3920 and 3910 wireless products, as well as most analog devices (fax, wireless
headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not
supported.
PARTNER Mode also supports a new line of Avaya digital telephones – the 9500 Series telephones, and supports
the Nortel T-Series and M-Series digital telephones.
PARTNER Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6-
ports) and voice mail coverage activated for all telephones. The Embedded Voicemail offers a variable number
of hours of storage:
·2-ports = 15 hours of storage
·4-ports = 20 hours of storage
·6-ports = 25 hours of storage
System Capacities
PARTNER Mode supports larger telephone and trunk capacity as follows (may not be attained simultaneously):
100 Telephones:
·Up to 100 digital telephones
(1400 Series, 9500 Series, T-series
and M-Series telephones)
·Up to 100 analog telephones
·Up to 18 PARTNER ETR telephones
(additional non ETR telephones can be
added total to reach system capacity)
64 Trunks:
·Up to 32 analog CO lines
·1 PRI/T1 (24 lines)
·Up to 20 SIP lines
·can support up to 72 trunks, but not simultaneously
IP Office Basic Edition Mu-Law
When the IP500 V2 containing a IP Office Mu-Law SD card is first started, it will boot-up as "Basic Edition",
which has the same look and feel as PARTNER Mode, supporting out of the box operations, two intercom
buttons, key system functionality, voice mailboxes on all telephones, TUI programming support, etc. "Basic
Edition" makes starting and using the system quick and easy.
Users who need full IP Office Essential Edition functionality can apply the Essential edition license and the use
Manager to change mode from "Basic Edition" to "Essential Edition". Once the system reboots, it re-starts as
"Essential Edition."

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Issue 26.k.- (16 August 2012)
System Programming
System programming is accomplished in two ways:
·Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same
administration codes as the PARTNER ACS system.
·Graphical User Interface (GUI) – PARTNER Mode provides a "Simplified Manager" mode in the IP
Office Manager software; allowing you to program the system in less than 30 minutes.

Product Description
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Issue 26.k.- (16 August 2012)
Hardware
Control Unit
PARTNER Mode software runs on the IP500 V2 control unit. A PARTNER Mode SD card or IP Office Mu-Law SD
card is required and is installed in the rear of the control unit, providing operating software, Feature Key,
Licenses and directs the system to boot up in PARTNER mode or Quick Mode. An optional SD card may be
installed in the optional SD card slot, providing redundant backup and system upgrade capabilities.
The front of the IP500 V2 Control Unit has 4 expansion bays, which supports the following system modules:
·Combination Card – Analog Trunks (Max 2 per system)
The Combination Card provides 6 digital station (DS) ports (Ports 1-6); 2 analog station ports (Ports 7-
8); 4 CO Line ports (Ports 9-12) and 10 Voice Compression Channels.
·ETR6 Card (Max 3 per system)
The ETR6 Card provides 6 ETR (PARTNER ACS telephone) station ports (Ports 1-6); and supports (1) of
the following optional trunk cards: ATM4 or PRI/T1. When an ATM4 is added, ports 7-8 become Power
Failure Transfer ports, and ports 9-12 provide 4 additional CO Line Ports. Compatible only with
PARTNER Mode and Mu-Law SD cards with Basic Edition, in North America market only.
·DS8 Card (Max 3 per system)
The DS8 Card provides eight digital station ports (Ports 1-8); and supports (1) of the following optional
trunk cards: ATM4 or PRI/T1. When an ATM4 is added, ports 9-12 provide 4 additional CO Line Ports.
This card supports only the 1400 and 9500 Series telephones.
·TCM8 Card (Max 4 per system)
The TCM8 Card provides eight digital station ports (Ports 1-8); and supports (1) of the following
optional trunk cards: ATM4 or PRI/T1. When an ATM4 is added, ports 9-12 provide 4 additional CO
Line Ports. This card supports only Norstar® T-Series and M-Series telephones.
·Phone 2 (Max 4 per system)
The Phone 2 module provides two additional analog station ports and supports one of the following
optional trunk cards: ATM4 or PRI/T1.
·Phone 8 (Max 4 per system)
The Phone 8 module provides eight additional analog station ports and supports one of the following
optional trunk cards: ATM4 or PRI/T1.