Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business
SPA525G and SPA525G2 SIP IP Phones
USER GUIDE

Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 2
Contents
Chapter 1: Getting Started 8
Overview 8
Caring for Your Phone 10
Understanding Your Phone Lines and Buttons 10
Softkey Buttons 13
Using the Keypad and Buttons with Menus 16
Using Keypad Shortcuts 16
Using the Navigation Button 16
Entering Numbers and Text in Fields 16
Using Phone Hardware and Accessories 17
Using the Speakerphone 17
Using Wired and Wireless Headsets 17
Connecting the Headset 17
Connecting Bluetooth Headsets 18
Using a Headset with Your IP Phone 20
Switching Between the Handset/Headset/Speakerphone During a Call 20
Using the Cisco Attendant Console 21
Chapter 2: Installing Your Phone 22
Before You Begin 22
Connecting the Handset 23
(Optional) Attaching the Desk Stand 25
(Optional) Mounting the Phone to the Wall 25
Connecting the Power 26
Connecting Your Phone to the Network 26
Connecting Your Phone to the Wired Network 26
Connecting Your Phone to the Wireless Network 27
Determining Your Wireless Router Security Type 27
Setting the Phone Wireless Connection 29
Using Wi-Fi Protected Setup 30
Manually Adding a Wireless Profile 31
Uploading Security Certificates to the Phone 33

Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 3
Contents
Verifying Phone Startup 34
Updating Your Phone Firmware 34
Chapter 3: Using Basic Phone Functions 35
Placing or Answering a Call 36
Using Dial Assistance 36
Adjusting Call Volume and Muting 37
Adjusting Call Volume 37
Using Mute 37
Putting a Call on Hold 37
Resuming a Call 37
Ending a Call 37
Transferring Calls 38
Performing an Attended Transfer 38
Performing an Unattended (Blind) Transfer 38
Redialing 39
Viewing and Returning Missed Calls 39
Returning a Missed Call 39
Viewing a List of Missed Calls 39
Turning the Missed Calls Shortcut On and Off 40
Forwarding Calls 41
Forwarding Calls to a Single Number 41
Forwarding Calls When Your Phone is Busy 42
Forwarding Calls When You Do Not Answer the Phone 42
Delaying Call Forwarding When there is no Answer the Phone 42
Setting Do Not Disturb 43
Configuring Call Waiting 44
Picking Up a Call 44
Parking a Call 45
Placing a Three-Way Conference Call 46

Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 4
Contents
Using the Phone Directories 47
Using Your Personal Address Book 47
Adding a New Contact 48
Copying a Contact 49
Searching for a Contact 49
Deleting a Contact 49
Editing a Contact 49
Using the Corporate Directory 50
Using the Call History Lists 51
Viewing the Call History Lists 51
Deleting a Call History List 51
Calling from the Call History Lists 52
Deleting an Entry from the Call History Lists 52
Saving a Call History List Number to Your Directory 52
Setting or Changing a Phone Password 53
Logging In and Logging Out of Your Phone 53
Accessing Voicemail 54
Chapter 4: Using Advanced Phone Features 55
Configuring Privacy and Security Features 56
Blocking Caller ID 56
Blocking Anonymous Calls 56
Using Secure Call 57
Enabling Dial Assistance 57
Connecting to a Virtual Private Network (VPN) 58
Connecting to a VPN Manually 58
Viewing Your VPN Status 59
Creating and Using Speed Dials 59
Creating Speed Dials on Unused Line Buttons 59
Creating Numerical Speed Dials 60
Calling Speed Dials 60

Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 5
Contents
Using the IP Phone With Your Bluetooth-Enabled Mobile Phone 61
Enabling Bluetooth 61
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 62
Initiating Pairing from the IP Phone 62
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 63
Verifying that the Cisco SPA525G2 is Paired 64
Importing Your Mobile Phone Address Book into the Cisco SPA525G2 64
Making a Mobile Phone Call by using Your Cisco SPA525G2 65
Receiving Mobile Phone Calls by using the Cisco SPA525G2 66
Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone 66
Viewing Mobile Phone Battery and Signal Information on Your
Cisco SPA525G2 66
Charging Your Mobile Phone 67
Playing MP3 Files on Your Phone 67
Creating the Playlist 68
Playing Songs 68
Controlling the Audio 68
Using the Paging Feature 70
Paging Another Phone 70
Paging a Group of Phones 70
Configuring Auto Answer 70
Customizing Your IP Phone Screen 71
Changing the IP Phone Screen Contrast 71
Setting the Screen Backlight Timer 71
Configuring the Phone Screen Saver 72
Changing the Phone Wallpaper 73
Using Ring Tones 74
Accessing Weather and News on Your Phone 74
Accessing Weather Information 74
Accessing News 75
Configuring Date and Time Parameters on Your Phone 76
Using Star Codes 77

Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 6
Contents
Restarting Your Phone 78
Viewing Phone, Network, and Call Information 79
Viewing Product Information 79
Viewing Network Information 79
Viewing Phone Line and Extension Information 80
Viewing Peripheral Status 80
Viewing the Wireless Connection Status 81
Advanced Menus for Technical Support Personnel 81
Chapter 5: Using the Web Configuration Utility 83
Logging in to the Phone Web User Interface 83
Making the Web Configuration Utility Viewable 85
Saving the Configuration Profile 85
Configuring Your Personal Address Book 85
Configuring Voice User Parameters 87
Configuring Call Forwarding 87
Configuring Supplementary Services 88
Call Waiting (CW Setting) 88
Block Caller ID (Block CID Setting) 88
Block Anonymous Calls (Block ANC Setting) 88
Do Not Disturb (DND Setting) 88
Display Text Messages on Receiving Phone (Display Text Message on Recv
Setting) 88
Text Messages From a Third Party (Text Message From 3rd Party) 89
Audio Volume 89
Screen 90
Viewing Call History Lists 90
Creating Speed Dials 91
Configuring Wi-Fi 92
Creating a Wi-Fi Profile 93
Configuring Bluetooth 93
Bluetooth Profiles 94

Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 7
Contents
Upgrading Firmware 94
Appendix A: Where to Go From Here 96
Power Adapter Statement 98
FCC and IC Statement 98
Federal Communication Commission Interference Statement 98
IMPORTANT NOTE 99
Industry Canada Statement 99

1
Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 8
Getting Started
This chapter provides an overview of your Cisco SPA525G and Cisco SPA525G2
IP phone. contains the following sections:
It contains the following sections:
•Overview, page 8
•Understanding Your Phone Lines and Buttons, page 10
•Using the Keypad and Buttons with Menus, page 16
•Entering Numbers and Text in Fields, page 16
•Using Phone Hardware and Accessories, page 17
•Using the Cisco Attendant Console, page 21
Overview
The Cisco SPA525G and Cisco SPA525G2 IP phone is a full-featured VoIP (Voice
over Internet Protocol) phone that provide voice communication over an IP
network. It provides traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling, and accessing voice mail. Calls can
be made or received with a handset, headset or speaker.
The Cisco SPA525G and Cisco SPA525G2 features vary, depending on the type
of call control system that you are using and the limitations set by the phone
system administrator. This document describes using the Cisco SPA525G and
Cisco SPA525G2 with a Smart Phone Control Protocol (SPCP) phone system,
such as the Cisco Unified Communications 500 Series, with no limitations.

Getting Started
Overview
Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 9
1
The phone can be powered by connecting your phone to an Ethernet switch that
provides Power over Ethernet (PoE) or you can use an optional Cisco PA100 power
adapter.
A phone is connected to the network through an Ethernet connection or the built-in
Wireless-G radio. If you are using the Wireless-G connection, a Cisco PA100
power adapter is required. The phone provides an additional Ethernet port that
allows a computer to be connected to the network through the phone. (We
recommend that if a PC is connected to the network through the phone, that the
phone be connected to the network only by using the wired Ethernet connection).
The Cisco SPA525G and Cisco SPA525G2 have 320 x 240 color, 3.2-inch LCD
screens and can manage up to five telephone extensions. They also provide
following hardware features:
•Two 10/100 Mbps Ethernet ports
•802.3af Power-over-Ethernet support
•USB 2.0 port
•AUX port (to attach a Cisco Attendant Console)
•Bluetooth capability for headset support
•Bluetooth capability for mobile phone pairing (Cisco SPA525G2 only)
•2.5mm stereo earphone jack for a headset
•Wireless-G client support
•Kensington security slot support

Getting Started
Understanding Your Phone Lines and Buttons
Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 10
1
The functionality of the phones can be modified by your phone system
administrator. Not all of the functional features described in this document are
available or they might function slightly differently on your phone. This document
describes the features as they function in factory default mode.
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Understanding Your Phone Lines and Buttons
Use the following graphic and table to identify the parts of your phone.