Avaya IP Office Small Office Edition User manual

IP Office - Small Office Edition
Installation Manual
40DHB0002UKED – Issue 2 (29t
h
July 2004

Page 2 - Contents
Introduction...................................................................................................................... 4
Contents
General............................................................................................................................................ 4
Scope of Manual ............................................................................................................................. 4
The IP Office - Small Office Edition Platform................................................................ 5
General............................................................................................................................................ 5
Power Fail .............................................................................................................................................................5
Avaya IP Office - Small Office Edition (Front View) ........................................................................ 6
Port connections ...................................................................................................................................................6
Avaya IP Office - Small Office Edition (Rear View)......................................................................... 7
Port connections ...................................................................................................................................................7
Typical Configurations..................................................................................................................... 8
Home Based Business..........................................................................................................................................8
Single Site Business .............................................................................................................................................9
Multi-site Business ..............................................................................................................................................10
Country Variants............................................................................................................ 11
Avaya IP Office - Small Office Edition Systems ............................................................................ 11
Trunk Module Kits ......................................................................................................................... 11
Power Supplies ............................................................................................................................. 12
Avaya IP Office - Small Office Edition PCMCIA Cards ................................................................. 12
Avaya IP Office - Small Office Edition Applications ...................................................................... 13
Preparing for Installation.............................................................................................. 14
Introduction.................................................................................................................................... 14
Tools & Parts Required ................................................................................................................. 14
Space requirements ...................................................................................................................... 14
Environmental requirements ......................................................................................................... 15
Power Supply Requirements......................................................................................................... 15
Functional Ground......................................................................................................................... 16
Out of Building Telephone Installations.........................................................................................17
Installing a New System ............................................................................................... 18
Unpacking...................................................................................................................................... 18
Initial Assembly - Overview ........................................................................................................... 18
Avaya IP Office - Small Office Edition Shelf/Wall Mounting.......................................................... 19
Installation of Integral Modules ..................................................................................................... 20
Basic System Programming......................................................................................... 21
Introduction.................................................................................................................................... 21
Programming Tools ....................................................................................................................... 21
PC to Avaya IP Office - Small Office Edition LAN Port Connection ...................................................................21
Initial Programming ....................................................................................................................... 22
Telephone Installation .................................................................................................. 24
Checking Telephones.................................................................................................................... 24
Connecting & Testing Avaya IP Office - Small Office Edition Telephones.........................................................24
Connecting & Checking Two-Wire Telephones..................................................................................................25
Power Fail Telephones and Sockets ..................................................................................................................25
Wall Mounting 2000 Series Telephones ....................................................................................... 26
Wall Mounting 44/4600 & 6400 Series Telephones...................................................................... 27
System Handover .......................................................................................................... 28
Checklist ........................................................................................................................................ 28
Page 2 - Contents IP Office - Small Office Edition Installation Manual
40DHB0002UKED – Issue 2 (29th July 2004

Contents - Page 3
Contents (Cont.)
Safety and Homologation Statements......................................................................... 29
Lithium Batteries............................................................................................................................ 29
Lightning Protection/Hazard Symbols ........................................................................................... 29
Electromagnetic Interference Information ..................................................................................... 30
Federal Communications Commission (FCC) ....................................................................................................30
Canadian Department of Communications (DOC) .............................................................................................30
Trunk Interface Modules................................................................................................................ 31
ROW....................................................................................................................................................................31
USA/Canada .......................................................................................................................................................31
Further Information and Product Updates..................................................................................... 31
Support Telephone Numbers..............................................................................................................................31
Regulatory Instructions for Use..................................................................................................... 32
Avaya IP Office - Small Office Edition Operation in Australia.............................................................................32
Avaya IP Office - Small Office Edition Operation in Canada ..............................................................................32
Avaya IP Office - Small Office Edition Operation in EU......................................................................................33
Avaya IP Office - Small Office Edition Operation in New Zealand .....................................................................33
Avaya IP Office - Small Office Edition Operation in USA ...................................................................................33
Technical Data ............................................................................................................... 34
Port Pinouts ................................................................................................................................... 34
Analog Trunk Ports (RJ45) .................................................................................................................................34
Power Fail and POT Ports (RJ45) ......................................................................................................................34
DS/DT Ports (RJ45) ............................................................................................................................................34
ISDN Port – BRI (RJ45) ......................................................................................................................................34
ISDN Port – PRI (RJ45) ......................................................................................................................................35
WAN/LAN Port – 10/100 BaseT..........................................................................................................................35
DTE Port (9 Way D-Type socket) .......................................................................................................................35
Audio Port (3.5mm Stereo Jack Socket).............................................................................................................35
Functional Ground (3.5mm Jack Socket) ...........................................................................................................35
External Control Port (3.5mm Stereo Jack Socket) ............................................................................................36
WAN Port (37 Way D-Type Socket)....................................................................................................................36
Cables ........................................................................................................................................... 37
DTE Cable...........................................................................................................................................................37
DT Line Cord for Structured Cabling ..................................................................................................................38
PRI/BRI ISDN Cable ...........................................................................................................................................39
LAN Interconnect Cable......................................................................................................................................40
LAN Cable...........................................................................................................................................................41
X.21 WAN Cable .................................................................................................................................................42
V.35 WAN Cable .................................................................................................................................................43
Telephone Converter Cables ..............................................................................................................................44
Port Safety Classification .............................................................................................................. 45
Compliance with FCC Rules ...............................................................................................................................45
Technical Specifications................................................................................................................ 46
General ...............................................................................................................................................................46
Interfaces ............................................................................................................................................................46
Protocols .............................................................................................................................................................47
SNMP Functionality.............................................................................................................................................48
SNMP Agent Configuration.................................................................................................................................48
MIBs Supported ..................................................................................................................................................48
Trap Generation ..................................................................................................................................................49
MIB Loading ........................................................................................................................................................49
CastleRock SNMPc 5.1.6c and earlier: ..............................................................................................................50
HP OpenView Network Node Manager 6.41 and earlier: ...................................................................................50
Index ............................................................................................................................... 51
IP Office - Small Office Edition Installation Manual Introduction - Page 3
40DHB0002UKED – Issue 2 (29th July 2004 General

Introduction General - Page 4
Introduction
General
This manual covers the installation of Avaya IP Office - Small Office Edition equipped with
release Level 2.0+ software. It is intended for use by installers and maintainers who have
successfully completed the appropriate Avaya IP Office - Small Office Edition training
courses.
Ensure that you have read and understood this manual before beginning installation.
Scope of Manual
This manual, for the Avaya IP Office - Small Office Edition systems, covers the following
subjects and should be read in the sequence shown below:
– Avaya IP Office - Small Office Edition Platforms :
This section provides details of the various Avaya IP Office - Small Office Edition
platforms available. Illustrations of the front and rear of the unit show what
ports/sockets/etc are provided. Typical configuration examples are also provided in this
section. A further section details the country variants of modules/trunks/integral
modules/etc.
– Preparing for and Installing a new system :
These sections provide all the information required and the actions to be performed to
physically install a IP Office - Small Office Edition, i.e. what tools are required, the
environmental/power requirements, wall mounting, etc. The software installation is
covered in the following section.
– Basic System Programming :
System programming is necessary for configuration and maintenance of the Avaya IP
Office - Small Office Edition. This manual only covers the installation of the IP Office -
Small Office Edition suite of programs (see page 21). For full details refer to the
Installation Wizard Help files and/or to the Manuals contained on the documentation
CD (supplied with every unit).
– Terminal/Telephone Installation :
This manual details the information required to install telephones but does not detail
the usage and functionality of IP Office - Small Office Edition terminals/telephones.
These details are to be found in the appropriate User Guides.
The terminals/telephones that are supported by the IP Office - Small Office Edition are
(these are also used across a number of Avaya platforms):
Avaya 2000 Series 20AT, 20CC, 2010, 2030, 2050, 20DSS/BLF and 20DT
Avaya 2400 Series 2402, 2410 and 2420
Avaya 3600 Series 3616, 3626
Avaya 4400 Series 4406D, 4412D, 4424D and 4450DSS*
Avaya 4600 Series 4601, 4610, 4602, 4602SW, 4620, 4606, 4612 and 4624
Avaya 5400 Series 5402, 5410
Avaya 5600 Series 5601, 5610
Avaya 6400 Series 6408D+, 6416D+M, 6424D+M and XM24(DSS)
*Caution: See page 38 for wiring details on a 4450DSS module.
– Safety and Homologation Statements :
This provides all the necessary Safety, Homologation Statements and Regulatory
Instructions for Use required. This section also detail where further information,
including other Manuals and support telephone numbers, can be obtained.
– Technical Data :
This manual contains information on the Port Pinouts/Safety classifications, cables,
and basic technical specifications only. Descriptions of the functionality, features and
performance of the Avaya IP Office - Small Office Edition are covered by the Product
Description (see page 31).
IP Office - Small Office Edition Installation Manual Introduction - Page 4
40DHB0002UKED – Issue 2 (29th July 2004 General

The IP Office - Small Office Edition Platform General - Page 5
The IP Office - Small Office Edition Platform
General
The Avaya IP Office - Small Office Edition system platform is supplied in a number of
variants as follows:
1. Two Analog Trunks + 4 POTs (analog telephones) + 3 VoIP compressors.
2. Two Analog Trunks + 8 POTs (analog telephones) + 3 VoIP compressors.
3. Four Analog Trunks + 4 POTs (analog telephones) + 8 DS/DT + 3 VoIP compressors.
4. Four Analog Trunks + 4 POTs (analog telephones) + 8 DS/DT + 16 VoIP compressors.
See Avaya IP Office - Small Office Edition (Front View) for details and page 11 for country
specific variants.
The Avaya 4600 series telephones use the LAN ports
The analog trunks ports are designed for loop start trunks and do not support Plain
Ordinary Telephones (POTs)
The POT Ports support analog telephone and must not be connected to trunks.
The DT ports support Avaya 2000 series telephones and the DS ports support Avaya
6400 and/or Avaya 4400 series telephones.
Both ports can be set for either µ-Law or A-Law PCM encoding. At default DT ports are
set to A-Law and DS ports are set to µ-Law. However, these can be switched in software
(refer to the Administration Manager Manual for details).
All variants have a WAN port presented as 10/100 Ethernet port, and four LAN
10/100Mbps auto MD1/MD1X switch ports.
In addition the Avaya IP Office - Small Office Edition can be fitted with the following
optional modules:
• Trunk Interfaces
These can be either a single PRI T1 (23B+1D or 24B trunks) or Quad BRI (8 trunks)
and are supplied as trunk module kits.
• WAN Port
This port supports a single synchronous data connection for X.21/V.24\V.35. The WAN
kit is supplied with the WAN module and a replacement rear panel.
• Wireless LAN card
This is a wireless network card with integrated radio modules and antennas (2.4GHz).
The card supports IEEE 802.11b and WiFi standards.
• Voice Memory card
Provides memory capacity for embedded voice mail and auto attendant features.
See page 20 for expansion and page 11 for country specific variants.
Power Fail
If the mains power supply fails Analog Port 2 is automatically switched to POT Port 2.
IP Office - Small Office Edition Installation Manual The IP Office - Small Office Edition Platform - Page 5
40DHB0002UKED – Issue 2 (29th July 2004 General

Page 6 - Avaya IP Office - Small Office Edition (Front View) The IP Office - Small Office Edition Platform
Avaya IP Office - Small Office Edition (Front View)
Analog Trunk Ports 1 - 4
(at default Line Nos. 1 - 4,
loop Start, DTMF dialing)
DS Ports 1- 8
(at default Extn. Nos. 205 - 212)
Green LEDs – Terminal connected
Yellow LEDs – Status of WAN links
Unit Status LED
Red – Alive but not initiated
Green – Running O
K
Phone Ports (POTs) 1 - 4
(at default Extn. Nos. 201 - 204)
Left hand LEDs 1 - 4 = ISDN 1 - 4 status
Right hand LED 4 = WAN status
LAN Port Switch
(at default LAN Port 14)
Solid green LEDs – LAN OK
Flashing green – LAN OK and active
Yellow LED on – 100Mbs full duplex
WAN Por
t
Ethernet LAN Por
t
(at default LAN Port 2
)
Note: A fully equipped version of the Avaya IP Office - Small Office Edition is shown
above. A DT port variant is also available. Two other variants are available; one
with DS1-4 ports allocated to POT ports 5-8 and DS5-8 not fitted. The other
variant does not have the top row of RJ45 ports fitted (see page 11 for country
variants).
Port connections
• DT/DS Ports: DT ports are used for connection to Avaya 2000 series telephones
(see page 4) DS ports support Avaya 6400 and/or Avaya 4400 series telephones.
Both variants support either A-Law or µ-Law PCM encoding (default is country
dependant and can be switched in software). Using DT Line Cords (see page 38)
and standard structured wiring, these RJ45 ports can be extended to the required
telephone location. When telephones are equipped with line cords that terminate in
RJ11 plugs, then pin-to-pin RJ11/RJ45 adapters should be used.
• Analog Trunk Ports: These ports are used for connection to standard analog
trunks (loop start). Using standard structured wiring, these RJ45 ports can be
extended to the required trunk sockets. In the event of mains power supply failure
Analog Port 2 is automatically switched to POT port 1.
• Plain Ordinary Telephone (POT) Ports: These ports are used for connection to
standard analog telephones, fax machines and modems. Using standard structured
wiring, these RJ45 ports can be extended to the required telephone location. When
telephones are equipped with line cords that terminate in RJ11 plugs, then pin-to-pin
RJ11/RJ45 adapters should be used.
• LAN Ports: These are LAN 10/100Mbps Layer 2 Ethernet switches and are used for
PC and server connectivity. They have Auto MD1/MD1X capability and hence avoid
the need for LAN crossover cables when connecting to a hub. They can also be
used to connect to IP telephones (Avaya 4600 IP series). LAN ports allow
information relating to incoming and outgoing telephone calls to be forwarded to PC
based applications. They also provide access to the router
functionality/configuration of the Avaya IP Office - Small Office Edition platform for
both data and Voice over IP (VoIP) calls.
• WAN Port: This is a 10/100Mbs Ethernet LAN port for connection to a WAN (e.g.
DSL).
Cables
Avaya IP Office - Small Office Edition is supplied with one red CAT 5E cable. For Port
Pinouts and Cables, refer to pages 34 and 37 respectively.
Page 6 - The IP Office - Small Office Edition Platform IP Office - Small Office Edition Installation Manual
Avaya IP Office - Small Office Edition (Front View) 40DHB0002UKED – Issue 2 (29th July 2004

The IP Office - Small Office Edition Platform Avaya IP Office - Small Office Edition (Rear View) - Page 7
Avaya IP Office - Small Office Edition (Rear View)
Port connections
• External O/P Socket: Allows externally powered circuits to be controlled via a
single 3.5mm stereo jack socket.
• DC Power I/P Socket: Socket for the external 24V DC unregulated power supply
(supplied with kit).
• DTE Port: A 9-way D-type socket. Used for applications Licence Key device
(Dongle) and connection to PCs, Servers and EFTPOS terminals.
• Trunk Ports: These can be either a single PRI T1 (23B+1D or 24B trunks) or Quad
BRI (8 trunks). See page 20 for expansion and page 11 for country specific variants.
• WAN Port: This port supports a single synchronous data connection, for
X.21/V.24/V.35 interfaces. The selection of the required interface is automatically
determined from the pin-out of the cable plugged into the ‘WAN’ port. This cable
must be connected before power is applied for auto detection to work. Connection
to a Digital Leased Circuit is made by connecting the WAN port on the rear of the
unit to the existing Network Terminating Unit (NTU) via the appropriate X.21, V.35 or
V.24 cable. See pages 42 and 43 for cable details and page 36 for port details.
• PCMCIA slots: Used for optional Avaya supplied wireless LAN and/or additional
Voice Memory cards.
• Audio I/P Socket: A single 3.5mm stereo or mono jack socket that enables input
from an external 'Music-on-Hold' source.
• Functional Earth Socket: A single 3.5mm jack socket with all 3 pins connected to
ground. For use in areas with high lightning and/or ESD. Connect a 3.5mm jack plug
(not supplied), fitted with a green sleave 14swg wire, to the buildings approved earth
point (must conform to local grounding (earthing) regulations).
CAUTION: This is not a protective ground point.
The unit is also earthed via the power cable (through the lump in line PSU).
Port Pinouts and Cables
For Port Pinouts and Cables, refer to pages 34 and 37 respectively.
IP Office - Small Office Edition Installation Manual The IP Office - Small Office Edition Platform - Page 7
40DHB0002UKED – Issue 2 (29th July 2004 Avaya IP Office - Small Office Edition (Rear View)

Page 8 - Typical Configurations The IP Office - Small Office Edition Platform
Typical Configurations
The following paragraphs illustrate three typical scenarios for Avaya IP Office - Small
Office Edition. These are configuration examples only and are intended to demonstrate
the flexibility of the Avaya IP Office - Small Office Edition.
Home Based Business
A small home based business that requires the following connectivity:
• One Exchange Line (ADSL enabled)
• One broadband Internet connection
• Up to four analogue telephones (POTs)
• PC based softphones
• One Fax
• One printer
• Enhanced onboard Voicemail
• One Laptop PC
• One PC
Avaya Kit List
Avaya IP Office - Small Office Edition 2T +4A (3 VoIP)
Country specific power lead (must be sourced separately)
Analogue telephones (can be sourced separately)
Phone Manager Lite (with an optional upgrade to Phone Manager Pro)
Serial Port Dongle (for Licence keys) fitted to rear of unit
Licences for Wireless Access Point, VPN and IP Softphone
On board Voicemail 64M Memory card (fitted to rear of unit)
Wireless LAN card (802.11b) fitted to rear of unit
LAN access to Internet
Analog
Trunk Line
Wireless
Access
Laptop PC
(Softphone)
FAX
Extension 204
Printer
Desktop PCs
(with Softphones)
ADSL
Router
S
P
L
I
T
T
E
R
Exchange
Line
Extension 203
Extension 202
Extension 201
Page 8 - The IP Office - Small Office Edition Platform IP Office - Small Office Edition Installation Manual
Typical Configurations 40DHB0002UKED – Issue 2 (29th July 2004

The IP Office - Small Office Edition Platform Typical Configurations - Page 9
Single Site Business
A single site small business that requires:
• Three Exchange Lines (one ADSL enabled)
• One broadband Internet connection
• Up to six analogue telephones (POTs)
• One Fax
• One printer
• Enhanced onboard Voicemail
• Three company PCs
• Door entry security
Kit List
Avaya IP Office - Small Office Edition 4T +8A (3 VoIP)
Country specific power lead (must be sourced separately)
Analogue telephones (can be sourced separately)
Phone Manager Lite x 5
Serial Port Licence Key device (Dongle) fitted to rear of unit
Licences for Wireless Access Point, VPN and IP Softphone
On board Voicemail 64M Memory card (fitted to rear of unit)
Connection from Ext O/P for door relay (fitted to rear of unit)
LAN access to Internet
Analog Trunk Lines
FAX
Extension 208
Printer
Desktop PCs
ADSL
Router
S
P
L
I
T
T
E
R
Exchange
Lines
Extension 202
Extension 205
Extension 201
Extension 204
Extension 203
IP Office - Small Office Edition Installation Manual The IP Office - Small Office Edition Platform - Page 9
40DHB0002UKED – Issue 2 (29th July 2004 Typical Configurations

Page 10 - Typical Configurations The IP Office - Small Office Edition Platform
Multi-site Business
A multi-site business that requires:
• Two Exchange Lines (one ADSL enabled)
• Two Digital Exchange Lines (ISDN enabled)
• One broadband Internet connection
• Auto Answering
• PC based Softphones
• Up to eight digital telephones
• Two Faxes and two Printers
• Enhanced Voicemail
• Six company PCs with Softphone capabilities
• Door entry security
Kit List
Avaya IP Office - Small Office Edition 4T +8A +8DS (16 VoIP)
Country specific power lead (must be sourced separately)
Avaya digital telephones
Phone Manager Lite x 5
Serial Port Licence Key device (Dongle) fitted to rear of unit
Licences for VMPro with Auto Attendant and IP Softphone
On board Voicemail 64M Memory card (fitted to rear of unit)
Connection from Ext O/P for door relay (fitted to rear of unit)
Third party LAN switch
LAN access
to Interne
t
Analog Trunk Lines FAXes
Extensions
201 & 202
ADSL
Router
S
P
L
I
T
T
E
R
Exchange
Lines
Extension 208
Extension 212
Extension 206
Extension 205
Extension 207
Extension 2010
Extension 211
Extension 209
Two ISDN Lines
to Quad BRI
on rear of uni
t
A
pplications
Server
Printers
1 & 2
PCs 1 to 6
(with SoftPhones)
LAN Switch
Page 10 - The IP Office - Small Office Edition Platform IP Office - Small Office Edition Installation Manual
Typical Configurations 40DHB0002UKED – Issue 2 (29th July 2004