Avaya IP500 User manual

15-601042 Issue 30j - (18 May 2015)
Deploying Avaya IP Office™ Platform
IP500 V2
IP Office™ Platform 9.1

Deploying Avaya IP Office™ Platform IP500 V2 Page 2
15-601042 Issue 30j (18 May 2015)IP Office™ Platform 9.1
Comments on this document? [email protected]
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Deploying Avaya IP Office™ Platform IP500 V2 Page 5
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Comments on this document? [email protected]
Contents
Contents
System Overview1.
..................................................................... 121.1 Additional Documentation
..................................................................... 121.2 Repair
..................................................................... 121.3 RoHS
..................................................................... 131.4 IP Office Modes
............................................................................ 141.4.1 System SD Cards
............................................................................ 151.4.2 Overall Capacity
............................................................................ 161.4.3 Hardware Support Summary
............................................................................ 171.4.4 Feature Support Summary
..................................................................... 181.5 The Control Unit
..................................................................... 191.6 IP500 V2 System Components
..................................................................... 211.7 Control Unit Cards
............................................................................ 211.7.1 IP500 Base Cards
............................................................................ 241.7.2 IP500 Trunk Cards
..................................................................... 251.8 External Expansion Modules
............................................................................ 261.8.1 IP500 External Expansion Modules
............................................................................ 281.8.2 IP400 External Expansion Modules
............................................................................ 291.8.3 Connecting External Expansion Modules
..................................................................... 301.9 Power Supplies and Cables
............................................................................ 301.9.1 Power Supplies
............................................................................ 311.9.2 Power Supply Cords
............................................................................ 321.9.3 Power Supply Backup
............................................................................ 331.9.4 Cabling and Cables
............................................................................ 351.9.5 Grounding
............................................................................ 36
1.9.6 Lightning Protection/Out-of-Building
Connections
..................................................................... 371.10 Wall and Rack Mounting
..................................................................... 381.11 Feature Keys and Licenses
..................................................................... 391.12 IP Office Phones
..................................................................... 411.13 VoIP
............................................................................ 421.13.1 Voice Compression Channels
..................................................................... 431.14 Supported Country Locales
..................................................................... 441.15 IP Office Software Applications
............................................................................ 451.15.1 Programming Applications
............................................................................ 461.15.2 User Applications
............................................................................ 461.15.3 Voicemail Applications
............................................................................ 471.15.4 Call Logging Applications
............................................................................ 471.15.5 Call Center Applications
............................................................................ 471.15.6 CTI Applications
..................................................................... 481.16 Training
..................................................................... 481.17 Web Sites
..................................................................... 491.18 Emergency and Power Failure Ports
Installation Requirements2.
..................................................................... 522.1 Environmental Requirements
..................................................................... 532.2 Space Requirements
............................................................................ 542.2.1 IP500 V2 Control Units
............................................................................ 542.2.2 External Expansion Modules
............................................................................ 552.2.3 Wall Mounting
............................................................................ 562.2.4 Rack Space Requirements
IP500 V2 Installation Overview3.
..................................................................... 593.1 Tools and Equipment Required
..................................................................... 603.2 Documentation
..................................................................... 613.3 Unpacking
Installing the Admin Software4.
..................................................................... 644.1 IP Office Web Manager
..................................................................... 654.2 Installing the Admin Applications
..................................................................... 674.3 Installer PC Connection
..................................................................... 684.4 Starting IP Office Manager
..................................................................... 694.5 Starting System Status Application
..................................................................... 704.6 Starting System Monitor
Preparing the System SD Card5.
..................................................................... 735.1 Upgrade the Card Firmware
..................................................................... 745.2 Creating an Offline Configuration File
..................................................................... 755.3 Adding a Pre-Built Configuration File
..................................................................... 755.4 Adding a License File
..................................................................... 755.5 Adding Security Certificates
..................................................................... 765.6 Adding a 9600 Series Screen Saver File
..................................................................... 765.7 Adding Music on Hold Files
Installing the Control Unit Cards6.
..................................................................... 796.1 Fitting IP500 Daughter Cards
..................................................................... 806.2 Inserting IP500 Base Cards
Installing the Physical System7.
..................................................................... 827.1 Wall Mounting
............................................................................ 837.1.1 Wall Mounting Kit V2/V3
..................................................................... 847.2 Rack Mounting
..................................................................... 857.3 Connecting External Expansion Modules
..................................................................... 877.4 Grounding
..................................................................... 887.5 Network Connection
..................................................................... 897.6 Starting the System
..................................................................... 907.7 Checking the LEDs
..................................................................... 927.8 Connecting Phones
............................................................................ 927.8.1 Analog Phones
............................................................................ 927.8.2 ETR Phones
............................................................................ 927.8.3 DS Digital Station Phones
............................................................................ 927.8.4 TCM/BST Phones
............................................................................ 937.8.5 IP/SIP Phones
Initial Configuration Using IP Office
Manager
8.
..................................................................... 978.1 Initial Configuration
..................................................................... 998.2 Entering Licenses
..................................................................... 1008.3 Setting the System Locale
..................................................................... 1018.4 Changing the IP Address Settings
..................................................................... 1028.5 Extension Numbering
..................................................................... 1048.6 Disable Unused Trunks
..................................................................... 1068.7 Setting the Digital Trunk Clock Source
..................................................................... 1088.8 Setting the Trunk Prefixes
..................................................................... 1108.9 DS16B/30B Port Mode Selection
Securing the System9.
..................................................................... 1139.1 Changing the Default Security Settings
..................................................................... 1149.2 Changing the Remote User Password
..................................................................... 1149.3 Disabling SIP Trunk Support
..................................................................... 1149.4 Disabling H.323 Telephone Support
On-Boarding10.
..................................................................... 11710.1 On-Boarding
SD Card Management11.

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..................................................................... 12211.1 Booting from the SD Cards
..................................................................... 12411.2 Creating an IP Office SD Card
..................................................................... 12611.3 Viewing the Card Contents
..................................................................... 12711.4 Backing Up to the Backup Folder
............................................................................ 127
11.4.1 Backup to the Backup Folder Using IP
Office Manager
............................................................................ 127
11.4.2 Backup to the Backup Folder Using System
Status Application
............................................................................ 127
11.4.3 Backup to the Backup Folder Using a
System Phone
............................................................................ 128
11.4.4 Backup to the Backup Folder Using a IP
Office Web Manager
..................................................................... 12811.5 Restoring from the Backup Folder
............................................................................ 128
11.5.1 Restoring from the Backup Folder Using IP
Office Manager
............................................................................ 128
11.5.2 Restoring from the Backup Folder Using
System Status Application
............................................................................ 128
11.5.3 Restoring from the Backup Folder Using a
System Phone
............................................................................ 129
11.5.4 Restoring from the Backup Folder Using IP
Office Web Manager
..................................................................... 13111.6 Backing Up to the Optional SD Card
............................................................................ 131
11.6.1 Backing Up to the Optional SD Using IP
Office Manager
............................................................................ 131
11.6.2 Backing Up to the Optional SD Using
System Status Application
............................................................................ 132
11.6.3 Backing Up to the Optional SD Using IP
Office Web Manager
............................................................................ 132
11.6.4 Backing Up to the Optional SD Using a
System Phone
..................................................................... 13311.7 Restoring a Configuration from an Optional Card
............................................................................ 133
11.7.1 Restoring from the Optional SD Using IP
Office Manager
............................................................................ 133
11.7.2 Restoring from the Optional SD Using a
System Phone
..................................................................... 13411.8 Loading Software from an Optional SD Card
............................................................................ 134
11.8.1 Loading Software from the Optional SD
Using IP Office Manager
............................................................................ 134
11.8.2 Loading Software from the Optional SD
Using a System Phone
..................................................................... 13511.9 Backing Up to a PC
..................................................................... 13511.10 Restoring from a PC
..................................................................... 13711.11 Upgrading Card Software
..................................................................... 13811.12 Memory Card Shutdown/Removal
............................................................................ 13811.12.1 Shutdown a Card Using IP Office Manager
............................................................................ 138
11.12.2 Shutdown a Card Using System Status
Application
............................................................................ 139
11.12.3 Shutdown a Card Using IP Office Web
Manager
............................................................................ 13911.12.4 Shutdown a Card Using a System Phone
..................................................................... 14011.13 Memory Card Startup
............................................................................ 14011.13.1 Startup a Card Using IP Office Manager
............................................................................ 140
11.13.2 Startup a Card Using System Status
Application
............................................................................ 140
11.13.3 Startup a Card Using IP Office Web
Manager
............................................................................ 14011.13.4 Startup a Card Using a System Phone
Additional Processes12.
..................................................................... 143
12.1 Changing an IP Office Basic Edition System to
Standard Mode
..................................................................... 14412.2 Automating the Change to Standard Mode
..................................................................... 14512.3 Switching Off a System
............................................................................ 145
12.3.1 Shutdown a System Using IP Office
Manager
............................................................................ 146
12.3.2 Shutdown a System Using System Status
Application
............................................................................ 14612.3.3 Shutdown a System Using a System Phone
............................................................................ 14612.3.4 Shutdown a System Using the AUX Button
............................................................................ 146
12.3.5 Shutdown a System Using IP Office Web
Manager
..................................................................... 14712.4 Rebooting a System
............................................................................ 14712.4.1 Reboot a System Using IP Office Manager
............................................................................ 148
12.4.2 Reboot a System Using IP Office Web
Manager
............................................................................ 14812.4.3 Reboot a System Using the Reset Button
............................................................................ 14812.4.4 Rebooting a System Using a System Phone
..................................................................... 14912.5 Changing Components
............................................................................ 15012.5.1 Like for Like Replacement
............................................................................ 15012.5.2 Higher Capacity Replacement
............................................................................ 15012.5.3 Lower Capacity Replacement
............................................................................ 15012.5.4 Adding a New Component
............................................................................ 15112.5.5 Permanent Removal
............................................................................ 15112.5.6 Replacemnt with a Different Type
..................................................................... 15212.6 Defaulting the Configuration
............................................................................ 152
12.6.1 Defaulting the Configuration Using IP Office
Manager
............................................................................ 152
12.6.2 Defaulting the Configuration Using IP Office
Web Manager
............................................................................ 152
12.6.3 Defaulting the Configuration Using the
Reset Button
............................................................................ 153
12.6.4 Default the Configuration Using a System
Phone
............................................................................ 15312.6.5 Defaulting the Configuration Using Debug
............................................................................ 154
12.6.6 Defaulting the Configuration Using Boot
Loader
..................................................................... 15512.7 Defaulting Security Settings
............................................................................ 15612.7.1 Defaulting Security Using IP Office Manager
............................................................................ 156
12.7.2 Defaulting Security Using IP Office Web
Manager
............................................................................ 15712.7.3 Defaulting Security using the RS232 Port
............................................................................ 15812.7.4 Defaulting Security Using the Boot Loader
..................................................................... 15912.8 Loading a Configuration
............................................................................ 16012.8.1 Creating an Offline Configuration File
............................................................................ 161
12.8.2 Loading a Configuration Using IP Office
Manager
............................................................................ 161
12.8.3 Loading a Configuration Using IP Office
Web Manager
............................................................................ 161
12.8.4 Loading a Configuration onto a System SD
Card
..................................................................... 16212.9 Upgrading systems
............................................................................ 16312.9.1 Upgrade Using the Upgrade Wizard
............................................................................ 165
12.9.2 Remote Upgrade the System SD Card
Using Manager
............................................................................ 16512.9.3 Upgrading the SD Card Locally
............................................................................ 16612.9.4 Upgrading an SD Card in a PC
............................................................................ 16712.9.5 Upgrading Using IP Office Web Manager
..................................................................... 16912.10 Swapping Extension Users
..................................................................... 17012.11 Out of Building Telephone Installations
............................................................................ 17112.11.1 DS Phones
............................................................................ 17212.11.2 Analog Phone Barrier Box
............................................................................ 17312.11.3 Rack Mounting Barrier Boxes
..................................................................... 17412.12 Using the External Output Port
............................................................................ 17412.12.1 Port Connection

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Contents
..................................................................... 17512.13 So8 BRI Module
............................................................................ 17512.13.1 Example 1: ISDN Terminal
............................................................................ 17612.13.2 Example 2: Video Conference
..................................................................... 17812.14 SNMP
............................................................................ 17912.14.1 Installing the IP Office MIB Files
............................................................................ 18112.14.2 Enabling SNMP and Polling Support
............................................................................ 18112.14.3 Enabling SNMP Trap Sending
..................................................................... 18212.15 Reset Button
..................................................................... 18212.16 AUX Button
..................................................................... 18312.17 RS232 Port Maintenance
..................................................................... 18412.18 Erasing the Core Software
............................................................................ 184
12.18.1 Erasing Core Software Using the Reset
Button
............................................................................ 18512.18.2 Erasing Core Software Using Debug
............................................................................ 186
12.18.3 Erasing Core Software Using the Boot
Loader
..................................................................... 18712.19 Enabling IP Office Web Manager
System Components13.
..................................................................... 19113.1 IP500 V2 Control Unit
..................................................................... 19413.2 IP500 Base Cards
............................................................................ 19713.2.1 4-Port Expansion Card
............................................................................ 19813.2.2 Analog Phone
............................................................................ 19913.2.3 ATM Combination Card
............................................................................ 20113.2.4 BRI Combination Card
............................................................................ 20213.2.5 Unified Communications Module
............................................................................ 20313.2.6 Digital Station
............................................................................ 20413.2.7 ETR6 Card
............................................................................ 20613.2.8 TCM8 Digital Station
............................................................................ 20713.2.9 VCM
..................................................................... 20913.3 IP500 Trunk Daughter Cards
............................................................................ 21013.3.1 Analog Trunk Card
............................................................................ 21213.3.2 BRI Trunk Cards
............................................................................ 21313.3.3 PRI Trunk Cards
..................................................................... 21413.4 IP500 External Expansion Modules
............................................................................ 21613.4.1 Analog Trunk 16
............................................................................ 21813.4.2 BRI So8
............................................................................ 22013.4.3 Digital Station 16/30
............................................................................ 22213.4.4 Digital Station 16A/30A
............................................................................ 22513.4.5 Digital Station 16B/30B
............................................................................ 22713.4.6 Phone 16/30
..................................................................... 22913.5 IP400 Expansion Modules
............................................................................ 23013.5.1 Analog Trunk 16
............................................................................ 23213.5.2 Digital Station V2
............................................................................ 23413.5.3 Phone V2
..................................................................... 23613.6 SD Cards
............................................................................ 23613.6.1 IP500 V2 System SD Cards
..................................................................... 23813.7 Mounting Kits
............................................................................ 23813.7.1 IP500 Wall Mounting Kits
............................................................................ 23813.7.2 Barrier Box Rack Mounting Kit
..................................................................... 23913.8 Phones
............................................................................ 24113.8.1 1010/1040
............................................................................ 24213.8.2 1120/1140/1220/1230
............................................................................ 24313.8.3 1403
............................................................................ 24413.8.4 1408
............................................................................ 24513.8.5 1416
............................................................................ 24613.8.6 1603
............................................................................ 24813.8.7 1608
............................................................................ 25013.8.8 1616
............................................................................ 25213.8.9 2402
............................................................................ 25313.8.10 2410
............................................................................ 25413.8.11 2420
............................................................................ 25513.8.12 3616
............................................................................ 25613.8.13 3620
............................................................................ 25713.8.14 3626
............................................................................ 25813.8.15 3641
............................................................................ 25913.8.16 3645
............................................................................ 26013.8.17 3701
............................................................................ 26113.8.18 3711
............................................................................ 26213.8.19 3720
............................................................................ 26313.8.20 3725
............................................................................ 26413.8.21 3740
............................................................................ 26513.8.22 3749
............................................................................ 26613.8.23 3810
............................................................................ 26713.8.24 3910
............................................................................ 26713.8.25 3920
............................................................................ 26813.8.26 4406
............................................................................ 26913.8.27 4412
............................................................................ 27013.8.28 4424
............................................................................ 27113.8.29 4601
............................................................................ 27213.8.30 4602
............................................................................ 27313.8.31 4610
............................................................................ 27413.8.32 4620
............................................................................ 27513.8.33 4621
............................................................................ 27613.8.34 4625
............................................................................ 27713.8.35 5402
............................................................................ 27813.8.36 5410
............................................................................ 27913.8.37 5420
............................................................................ 28013.8.38 5601
............................................................................ 28113.8.39 5602
............................................................................ 28213.8.40 5610
............................................................................ 28313.8.41 5620
............................................................................ 28413.8.42 5621
............................................................................ 28513.8.43 9504
............................................................................ 28613.8.44 9508
............................................................................ 28713.8.45 9608, 9608G
............................................................................ 28813.8.46 9611G
............................................................................ 29013.8.47 9620L, 9620C
............................................................................ 29213.8.48 9621G
............................................................................ 29313.8.49 9630G
............................................................................ 29513.8.50 9640, 9640G
............................................................................ 29713.8.51 9641G
............................................................................ 29813.8.52 9650, 9650C
............................................................................ 30013.8.53 Audio Conferencing Unit
............................................................................ 30113.8.54 B100 Series
............................................................................ 30213.8.55 D100 Series
............................................................................ 30313.8.56 E129
............................................................................ 30413.8.57 ETR 6, ETR 6D
............................................................................ 30513.8.58 ETR 18, ETR 18D
............................................................................ 30613.8.59 ETR 34D
............................................................................ 30713.8.60 M7100
............................................................................ 30713.8.61 M7100N
............................................................................ 30813.8.62 M7208
............................................................................ 30813.8.63 M7208N
............................................................................ 30913.8.64 M7310
............................................................................ 30913.8.65 M7310N
............................................................................ 31013.8.66 M7324

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............................................................................ 31013.8.67 M7324N
............................................................................ 31113.8.68 T7000
............................................................................ 31113.8.69 T7100
............................................................................ 31213.8.70 T7208
............................................................................ 31313.8.71 T7316
............................................................................ 31413.8.72 T7316E
............................................................................ 31513.8.73 T7406, T7406e
............................................................................ 31613.8.74 T3 Classic
............................................................................ 31713.8.75 T3 Comfort
............................................................................ 31813.8.76 T3 Compact
..................................................................... 31913.9 Phone Add-Ons
............................................................................ 32013.9.1 201B RIM
............................................................................ 32113.9.2 4450
............................................................................ 32213.9.3 BM32
............................................................................ 32313.9.4 DBM32
............................................................................ 32413.9.5 EU24
............................................................................ 32513.9.6 EU24BL
............................................................................ 32613.9.7 KLM Module
............................................................................ 32713.9.8 SMB24
............................................................................ 32813.9.9 T3 DSS
............................................................................ 32913.9.10 T7316e KEM
............................................................................ 33013.9.11 XM24
..................................................................... 33113.10 Ancilliary Systems
............................................................................ 33113.10.1 Digitial Mobility Solution
............................................................................ 33213.10.2 DECT R4
..................................................................... 33313.11 Applications
............................................................................ 33413.11.1 IP Office Application Server
............................................................................ 33413.11.2 ContactStore
............................................................................ 33513.11.3 IP Office Manager
............................................................................ 33513.11.4 Monitor
............................................................................ 33513.11.5 one-X Portal for IP Office
............................................................................ 33613.11.6 Avaya Communicator
............................................................................ 33713.11.7 SoftConsole
............................................................................ 33713.11.8 IP Office Video SoftPhone
............................................................................ 33913.11.9 System Status Application
............................................................................ 34013.11.10 TAPI
............................................................................ 34113.11.11 Voicemail Pro
............................................................................ 34113.11.12 Web Collaboration
............................................................................ 34113.11.13 IP Office Ports
..................................................................... 34313.12 Operating System Summary
............................................................................ 34313.12.1 Windows Support
............................................................................ 34513.12.2 Mac OS Support
............................................................................ 34513.12.3 Linux Support
............................................................................ 34513.12.4 Browser Support
..................................................................... 34613.13 Physical Ports
............................................................................ 34713.13.1 Cables
............................................................................ 34913.13.2 ANALOG Port
............................................................................ 34913.13.3 AUDIO Port
............................................................................ 35013.13.4 BRI Port (So)
............................................................................ 35113.13.5 BRI Port (To)
............................................................................ 35213.13.6 BST Port (RJ21)
............................................................................ 35213.13.7 BST Port (RJ45)
............................................................................ 35313.13.8 DC I/P Port
............................................................................ 35313.13.9 DS Ports (RJ45)
............................................................................ 35413.13.10 EF Port
............................................................................ 35413.13.11 ETR Port
............................................................................ 35513.13.12 EXPANSION Port
............................................................................ 35513.13.13 EXT O/P Port
............................................................................ 35613.13.14 LAN Port
............................................................................ 35713.13.15 PF Port
............................................................................ 35813.13.16 PHONE (POT) Port
............................................................................ 35913.13.17 PRI Port
............................................................................ 36013.13.18 RS232 Port (DTE)
..................................................................... 36113.14 Licences
............................................................................ 36213.14.1 System Edition Licenses
............................................................................ 36313.14.2 Upgrade Licenses
............................................................................ 36413.14.3 Trunk Licensing
............................................................................ 36513.14.4 Telephone/Endpoint Licenses
............................................................................ 36613.14.5 User Licenses
............................................................................ 36913.14.6 Voicemail Pro Licenses
............................................................................ 37113.14.7 Trial Licenses
............................................................................ 37213.14.8 CTI Licenses
............................................................................ 37213.14.9 Other Licenses
..................................................................... 37313.15 Hardware/Software Compatibility
..................................................................... 38113.16 Hardware PCS Levels
..................................................................... 38113.17 TAA
Safety Statements14.
..................................................................... 38414.1 Lightning Protection/Hazard Symbols
..................................................................... 38514.2 Trunk Interface Modules
..................................................................... 38614.3 Further Information and Product Updates
..................................................................... 38614.4 Port Safety Classification
..................................................................... 38714.5 EMC Directive
..................................................................... 38814.6 Regulatory Instructions for Use
............................................................................ 38814.6.1 Australia
............................................................................ 38814.6.2 Canada
............................................................................ 38914.6.3 China
............................................................................ 39014.6.4 Japan
............................................................................ 39014.6.5 European Union
............................................................................ 39114.6.6 New Zealand
............................................................................ 39214.6.7 FCC Notification
............................................................................ 39414.6.8 Compliance with FCC Rules
Document History15.
...............................................................................397Index

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System Overview
Chapter 1.

Deploying Avaya IP Office™ Platform IP500 V2 Page 11
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System Overview:
1. System Overview
The Avaya IP Office IP 500 V2 is also known as "IPO IP500 V2 Cntrl Unit", "IP Office IP 500 v2", "IPO IP500 v2", "IP 500
V2", "IP500 V2", "IPO 500v2 System Unit Assembly" or "IP Office 500 v2". Throughout this documentation the term
IP500 V2 is used.
This document is intended to assist with the installation of an IP Office system running in IP Office standard mode (IP
Office Essential Edition or IP Office Preferred Edition) using an IP500 V2 control unit.
This documentation does not cover installation of IP Office Basic Edition, IP Office Basic Edition - Norstar Mode or IP
Office Basic Edition - PARTNER® Mode systems which each have their own separate installation documentation.
·The IP Office is a converged voice and data communications system. It should therefore only be installed by
persons with telephony and IP data network experience.
·Installers must be trained on IP Office systems. Through its Avaya University (AU), Avaya provides a range of
training courses including specific IP Office implementation and installation training. It also provides certification
schemes for installers to achieve various levels of IP Office accreditation.
·It is the installer’s responsibility to ensure that all installation work is done in accordance with local and national
regulations and requirements. It is also their responsibility to accurately establish the customer’s requirements
before installation and to ensure that the installation meets those requirements.
·You should read and understand this documentation before installation. You should also obtain and read the Avaya
Technical Bulletins relevant to recent software and hardware releases to ensure that you are familiar with any
changes to the IP Office equipment and software.
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1.1 Additional Documentation
Additional Documentation
The following components of core system are outside the range of a basic system installation. They are covered by
separate installation and configuration documentation. If those components are to be part of the system installation, that
documentation should be obtained, read and understood prior to the installation.
·Avaya IP Office Platform Security Guidelines
·one-X Portal for IP Office Installation.
·Avaya H323 IP Phone Installation.
·Embedded Voicemail Installation.
·Voicemail Pro Installation.
·Contact Store Installation.
·Compact DECT Installation.
·IP DECT R4 Installation.
·3600 Series Wireless IP Installation.
·SoftConsole Installation Manual.
·SIP Extension Configuration.
·1100/1200 Series Phone Installation.
·!IP Office Technical Bulletins
Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release
which you are installing. This bulletin will contain important information that may not have been included in this
manual. IP Office Technical Bulletins are available from the Avaya support website (http://support.avaya.com).
·!Upgrade Licenses
Some upgrades may require entry of upgrade licenses. It is still possible to upgrade the system without the
necessary licenses, however the system will not provide any telephony functions after the upgrade until the
appropriate license is added to the system configuration.
1.2 Repair
IP Office systems do not contain any user serviceable or repairable components. If a faulty unit is suspected, the whole
unit should be replaced.
IP Office control units should not be opened under any circumstances except the insertion of IP500 base cards.
1.3 RoHS
RoHS is a European Union directive for the Removal of Certain Hazardous Substances from Electrical and Electronic
Equipment. Similar legislation has been or is being introduced in a number of other countries. Avaya has decided to make
its global product range compliant with the requirements of RoHS.
The actions taken vary
·In some cases equipment has been discontinued and is no longer available from Avaya.
·In some cases new manufactured stock has been made RoHS compliant and keeps its existing SAP code.
·In other cases the equipment has been replaced by a new RoHS compliant alternative with new SAP codes.
·The SAP codes within this document are for RoHS compliant equipment unless otherwise stated.

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System Overview: RoHS
1.4 IP Office Modes
IP Office systems can run in a number of modes. The following modes are supported by IP500 V2 control units:
IP Office Standard Modes
The following operating modes are collectively referred to as IP Office standard mode.
·IP Office Essential Edition
This is the default mode for an IP500 control unit. For IP Office Release 9.1, IP500 V2 systems run in this mode if
an Essential Edition license is added to the configuration. Systems without a license will not support any
telephony functions.
·IP Office Preferred Edition
This mode is similar to IP Office Essential Edition but adds support for the Voicemail Pro application. This mode is
enabled by adding a Preferred Edition (Voicemail Pro) license to a system already licensed for Essential
Edition.
IP Office Basic Edition Modes
The following operating modes are collectively referred to as IP Office basic mode. These modes are supported by IP500
V2 control units only.
·IP Office Basic Edition
This is the default operating mode for IP500 V2 control units.
·IP Office Basic Edition - Norstar Mode
This mode operates the same as the IP Office Basic Edition mode. This mode is sold in Middle East and North
African locales.
·IP Office Basic Edition - PARTNER® Mode
This mode operates the same as the IP Office Basic Edition mode. This mode is sold in North American locales.
Other Modes
·Server Edition
This special mode is not covered by this documentation. Refer to the separate Server Edition documentation. An
IP500 V2 system can be used in a Server Edition network as an IP500 V2 Expansion System system. Therefore,
the hardware compatibility notes for the IP500 V2 control unit in this manual remain applicable for Server Edition
usage unless stated otherwise.
·IP Office™ Platform Select
This mode enabled additional capacity features on Server Edition systems.

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1.4.1 System SD Cards
IP500 V2 control unit must be fitted with a System SD card. The default mode of the system is determined by the type of
System SD card present. By using IP Office Manager and adding licenses the mode of the system can be changed.
The different System SD cards are:
·IP Office U-Law SD Card
A system fitted with this type of card defaults to U-Law telephony. For pre-IP Office Release 7.0 software, the
system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP Office
Basic Edition Key System operation. Intended for North American locales.
·IP Office A-Law SD Card
A system fitted with this type of card defaults to A-Law telephony. For pre-IP Office Release 7.0 software, the
system will default to IP Office standard mode. For IP Office Release 7.0+, the system will default to IP Office
Basic Edition PBX System operation. Intended for locales outside North America.
·IP Office Partner Edition SD Card
A system fitted with this type of card defaults to U-Law telephony and IP Office Basic Edition - PARTNER®
Mode Key System operation. Supported only in North American locales.
·IP Office Norstar Edition SD Card
A system fitted with this type of card defaults to A-Law telephony and IP Office Basic Edition - Norstar Mode
Key System operation. Supported only in Middle East and North African locales.

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System Overview: IP Office Modes
1.4.2 Overall Capacity
The following table is a summary only. The exact combinations of extension, trunk and user ports also depends on local
variations in hardware support. For example, BRI trunks are not supported in North American locales.
IP Office
Basic Edition
- PARTNER®
Mode
IP Office
Basic Edition
- Norstar
Mode
IP Office
Basic Edition
Standard
Mode
Extensions
Maximum Extensions
100 [1]
100 [1]
100 [1]
384
Trunks
Maximum Trunks
64
64
64
[5]
- Maximum Analog Trunks
32
32
32
204
- Maximum BRI Channels [3]
–
12
12
32
- Maximum PRI Channels [4]
24
30
30
240
- Maximum SIP Channels [2]
20
20
20
[5]
- Maximum H323 IP Channels
–
–
–
[5]
1.100 Extensions in 3-digit extension numbering mode. 48 extensions in 2-digit extension numbering mode.
·For IP Office Basic Edition modes, the system assumes that the base control unit is always fully populated with
up to 32 extensions, either real or phantom or a mix, to which it assigns extension numbers in sequence. It
does this before assigning extension numbers to any real extensions on attached external expansion modules
up to the system extension limit. If the system extension limit has not been exceeded, any remaining
extension numbers are assigned to additional phantom extensions.
2.IP Office Basic Edition mode systems support 3 SIP channels without licenses. Additional channels up to the limit
require licenses. IP Office standard mode systems require licenses for all channels. In all modes, voice
compression hardware resources are also required for SIP support.
3.IP Office Basic Edition mode systems do not support both BRI and PRI trunks in the same system. They are also
restricted to 12 BRI channels regardless of the BRI hardware installed. IP Office standard mode systems support
both BRI and PRI trunks in the same system.
4.IP Office Basic Edition mode systems are limited to 1 single-port PRI card.
5.Capacity is dependent on licenses, voice compression resources and available bandwidth.

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1.4.3 Hardware Support Summary
Note that even where indicated as supported, the availability and support of equipment may still be subject to local
restrictions. The table below is a summary for IP Office Release 9.1, refer to Hardware Software Compatibility for a
more historical summary and for a listing of supported telephones.
IP Office Basic
Edition modes
IP Office standard
modes
IP500 V2 Control Unit
IP500 Base Cards
IP500 Digital Station Card
3
3
IP500 Analog Phone 2/8
4
4
IP500 TCM8 Card
4
4
IP500 VCM 32/64 Cards
–
2
IP500 4-Port Expansion
–
1
IP500 BRI Combo[2]
–
IP500 ATM Combo[2]
2
2
IP500 ATM Combo V2[2]
2
2
IP500 ETR6[1][6]
3
–
Unified Communications Module[6]
–
Trunk Daughter Cards
Analog Trunk Card
Analog Trunk Card V2
BRI Trunk Cards[4]
–
PRI Trunk Card[4][5]
1
4
Expansion Modules
Number of Modules[3]
8
12
Digital Station 16/30
Digital Station 16A/30A
Digital Station 16B/30B
Phone 8/16/30
Analog Trunk 16
BRI So8
–
Telephone Types
ETR Phones (ETR ports)
–
BST Phones (BST ports)
DS Phones (DS ports)
H323 IP Phones (LAN)
–
SIP IP Phones (LAN)
–
DECT R4 (LAN)
–
DECT DMS (BST ports)
Voicemail Types
Embedded Voicemail
Voicemail Pro
–
1.The ETR6 card is only supported by IP500 V2 systems in IP Office Basic Edition - PARTNER® Mode or IP Office
Basic Edition U-Law modes.
2.Only 2 combinations cards are supported in a control unit, regardless of combination card type.
3.External expansion modules can be added so long as the overall limit for extensions and trunks is not exceeded.
On IP Office Basic Edition mode systems, a maximum of one Analog Trunk 16 module is supported.
4.IP Office Basic Edition mode systems do not support a mix of BRI and PRI trunks.
5.IP Office Basic Edition mode systems only support a single-port PRI card.
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System Overview: IP Office Modes
1.4.4 Feature Support Summary
The table below is a general summary only. For more specific details refer to the installation documentation for the
specific application.
IP Office Basic Edition
IP Office
Essential
Edition
IP Office
Preferred
Edition
PARTNER
Mode
Norstar
Mode
Quick Mode
Admin
Applications
Phone Based Admin
–
–
IP Office Web Manager
IP Office Manager
Monitor (System Monitor)
System Status Application
Applications
one-X Portal for IP Office
–
–
–
–
one-X Mobile
–
–
–
–
Avaya Communicator
–
–
–
–
SoftConsole
–
–
–
TAPI (1st Party)
–
–
–
TAPI (3rd Party)
–
–
–
Voicemail Pro
–
–
–
–
Contact Recorder for IP
Office
–
–
–
–
Locales
Canada,
Mexico,
United
States.
Bahrain,
Egypt,
Kuwait,
Morocco,
Oman,
Pakistan,
Qatar, Saudi
Arabia,
South Africa,
Turkey,
United Arab
Emirates.
Argentina, Australia, Bahrain, Belgium,
Brazil, Canada, Chile, China, Colombia,
Czech, Denmark, Egypt, Finland, France,
Germany, Greece, Hong Kong, Hungary,
Iceland, India, Ireland, Italy, Japan,
Korea, Kuwait, Malaysia, Mexico,
Morocco, Netherlands, New Zealand,
Norway, Oman, Pakistan, Peru,
Philippines, Poland, Portugal, Qatar,
Russia, Saudi Arabia, Singapore, South
Africa, Spain, Sweden, Switzerland,
Taiwan, Turkey, United Arab Emirates,
United Kingdom, United States,
Venezuela.
Voicemail
Languages
Embedded Voicemail
·Arabic, Chinese-Mandarin, Chinese-Cantonese, Danish, Dutch,
English-UK, English-US, Finnish, French, French-Canadian,
German, Italian, Korean, Norwegian, Portuguese, Portuguese
Brazilian, Russian, Swedish, Spanish, Spanish-Latin, Spanish-
Argentinean.
Voicemail Pro
–
–
–
–
As above
plus:
Hungarian,
Greek,
Polish.
Minus:
Arabic.
Default
Configuration
Access
User Name
Administrator
Password
Administrator
Default Upgrade Password
Administrator
password

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1.5 The Control Unit
The base of any IP Office system is the control unit. It stores the system configuration and controls the system operation.
Each control unit can be customized by inserting various base card onto which trunk daughter cards can also be
added. External expansion modules can also be connected to add additional extension and trunk ports.
IP Office Release 9.1 supports the following IP Office control units. Other previous types of IP Office control units are not
supported by IP Office Release 9.1 and are not covered by this documentation.
·IP500 V2 Control Unit
This control unit has four front slots for IP500 base cards. It has
an internal power supply unit and uses a mandatory System SD
card. It includes a 2 port ethernet LAN switch (layer 3 managed)
on the rear.
·The type of System SD card fitted to the system determines
its default operation mode of the system. The possible
modes are listed below. Some modes require the addition of
licenses:
·IP Office Basic Edition
·IP Office Basic Edition - PARTNER® Mode
·IP Office Basic Edition - Norstar Mode
·IP Office Essential Edition
·IP Office Preferred Edition
·Server Edition
21 24
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System Overview: The Control Unit
1.6 IP500 V2 System Components
The following are the typical components of a system based on an IP500 V2 control unit.
·IP Office IP500 V2 System Unit
The control unit holds the main configuration and performs the
routing and switching for telephone calls and data traffic. Each
control unit includes 4 slots for optional base cards to support
trunk and phone extension ports.
·Avaya SD Card
This uniquely numbered dongle is used to validate license
keys entered into the system's configuration to enable
features. A dongle is mandatory for correct system operation
even if no licensed features are being used. IP500 V2 control
units use an Avaya SD card which is slotted into the rear of
the control unit. This card also provides Embedded Voicemail
support and storage for system software files.
·IP500 Base Cards
The IP500 V2 control unit has slots for up to 4 IP500 base cards.
These can be used to add ports for analog extensions, digital
extensions, voice compression channels and other resources.
·IP500 Digital Station Base Card
·IP500 Analog Phone Base Card
·IP500 VCM Base Card
·IP500 4-Port Expansion Base Card
·IP500 TCM8 Base Card
·IP500 ETR6 Base Card
·Unified Communications Module
·IP500 Trunk Daughter Cards
Many of the IP500 base cards can be fitted with an IP500
daughter card in order to support various types of trunk
connections.
·IP500 Analog Trunk Card
·IP500 Analog Trunk Card V2
·IP500 BRI Trunk Card
·IP500 PRI Trunk Card
·IP500 Combination Cards
These card are pre-paired base and daughter cards. They provide
6 digital station ports, 2 analog phone ports, 10 voice
compression channels and either 4 analog trunk ports or 4 BRI
channels (2 ports). The trunk daughter card cannot be removed
or replaced with another type.
·IP500 BRI Combination Card
·IP500 ATM Combination Card
·IP500 ATM Combination Card V2
VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9
·License Keys
Various features and applications require a license key to be
entered into the system's configuration. Each key is a 32-
character text string unique to the feature being activated and the
serial number of the System SD card installed in the system.
191
38
21
203
198
207
197
206
204
202
24
210
210
212
213
21
201
199
199
371

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·IP500 External Expansion Modules
Additional ports can be added using a number of IP500 external
expansion modules.
·Systems running in IP Office Basic Edition modes support up
to 8 external expansion modules so long as the system
extensions limit is not exceeded.
·Systems running in IP Office standard modes support 8
external expansion modules or 12 if the control unit is fitted
with an IP500 4-Port Expansion Base Card.
·Power Supplies
The IP500 control unit has an internal power supply unit. Each
external expansion module is supplied with an external power
supply unit. Additional power supply units may also be required
for IP phones and some phone add-ons.
·Power Cords
Depending on the locale, different power cords need to be ordered
for each control unit, external expansion module and any phones
or devices using external power supply units.
·Cables
The system is designed primarily for connection to a structured
cabling system using CAT3 UTP cabling. This approach allows
telephone and data traffic to share the same wiring infrastructure
and simplifies equipment moves.
·Mounting Kits
The control unit can be used free-standing, with external
expansion modules stacked above it. With optional rack mounting
kits, the control unit and external expansion modules can also be
rack mounted. Alternatively with an optional wall mounting kit the
IP500 control unit can be wall mounted. IP500 external expansion
modules can also be wall mounted.
·Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings
additional protective equipment is required. This equipment may
also be required in areas where the lightning risk is high.
·Phones
IP Office systems support a variety of Avaya digital and IP phones
plus analog phones.
·Application DVDs
The IP Office applications can be ordered on a number of DVDs.
In addition they can be downloaded from the IP Office section of
the Avaya support web site (http://support.avaya.com).
25
30
31
33
37
36
39
44