Avaya S8700 Series User manual

July 2003
1
Job Aid
555-245-768, Issue 1
Comcode 700281124
Replacing the Hard Drive on the
Avaya S8700 Media Server
Avaya S8700 Media Server with Avaya MCC1 or SCC1 Media Gateway
Avaya S8700 Media Server with Avaya G600 Media Gateway
This job aid describes the steps required to replace the hard drive on an Avaya S8700 Media Server. This job aid
should be used only if a failure has occurred and it is determined that the hard drive should be replaced.
Upgrade Requirements
A software upgrade may be required when replacing a failed hard drive on an S8700 Media Server. The following
table describes when an upgrade is required.
.
Required Equipment
Verify that you have the following equipment and tools on site:
■Replacement hard drive
■CD-ROM(s) with appropriate software load(s) — R1.2 (1.0/1.1 replacement or for R1.0/1.1 LSPs) and/or R1.3
(R1.3 replacement)
■Ethernet crossover cable for direct connection of your laptop to the media servers
■Cross-point (Phillips) screwdrivers (#1 and #2)
■Hex-head (Allen) wrench (1/8 in. 3mm)
■Electrostatic wrist ground strap and mat
Software Release Before Disk
Failure Upgrade Requirement
Release 1.0, 1.1.x
(R011x.01.xxx.x) If used, upgrade all LSPs to Release 1.2 software. Because the replacement hard drive comes with Release 1.2 software, you need to
upgrade the existing media server to Release 1.2 software.
Release 1.2.x
(R011x.02.xxx.x) No upgrade is required because the new hard drive contains R1.2 software. However, a software patch, if necessary, must be installed.
Release 1.3.x
(R011x.03.xxx.x) Because the new hard drive contains R1.2 software, the software must be upgraded to R1.3. You must also install the same patch(es) as that on
the existing server. Neither the other media server nor the LSPs need to
be upgraded because they already have R1.3 software.

Job Aid
2
July 2003 555-245-768, Issue 1
Comcode 700281124
Pre-Site Tasks
Before you go on site, verify that the following tasks have been done.
■Ask the customer for the Product ID for the media server being replaced. If the customer does not have it, run
the Avaya Registration Tool (ART) to obtain the Product ID number for the replacement media server.
■If the customer is using SNMP for alarming, you will need to get the IP addresses and community names from
the customer as the SNMP programming is not saved after the replacement.
■If upgrading the software, verify that you have the correct software, software patches, and firmware. You must
upgrade the firmware on the IPSIs, upgrade the software on both media servers, and install the required
software patch.
■Verify that the customer has backed up all the system and translation files.
Checklist 1. Pre-Site Tasks for Replacing a Hard Drive on an S8700 Media Server
9Task Description
1(For R1.0/1.1.x, R1.3 replacements
only) Obtain CD-ROMs with the Cor-
rect Software Releases
Retrieve an R1.2 CD-ROM (1.0/1.1.x replacement or for R1.0/1.1
LSPs) and/or R1.3 CD-ROM (R1.3 replacement only).
Note: R1.2 systems do not require the CD-ROM because the
replacement hard drive already has the R1.2 software.
2Get Communication Manager Patch,
If Appropriate The latest Communication Manager patch file may be available on the CD-ROM. Otherwise, download it to your laptop from the
Avaya Support Web site (http//www.avaya.com/support). Select
Software & Firmware Downloads > S8700 Media Server >
Software Download.
3Get Firmware for IPSI, C-LAN, Med-
Pro, and/or VAL Circuit Pack, If
Appropriate
Download the latest firmware to your laptop from the Avaya Sup-
port Centre Web site (http//www.avaya.com/support). Select
Software & Firmware Downloads > S8700 Media Server >
Firmware Download.
4Get the Product ID and Modem IP
Address Run ART to obtain the Product ID for the media server with the failed hard drive and the IP address for the customer’s INADS
line. Access the ART web site on your laptop at the URL
http://art.dr.avaya.com/ARTidcrt.cgi.
5(For R1.0/R1.1 replacement only)
Get License and Authentication Files Go to the RFA Web site (http://rfa.avaya.com) to retrieve the
License and Avaya Authentication files for the customer. You can
use the files that were originally created.

Job Aid
July 2003
3
555-245-768, Issue 1
Comcode 700281124
Initial Onsite Tasks
NOTE:
Except where noted in the following checklist, see "Upgrading the Avaya S8700 Media Server
Configurations" documentation on the Avaya S8300 and S8700 Media Server Library CD-ROM,
555-233-825, Issue 3, for details on tasks.
Checklist 2. Initial Tasks for Replacing a Hard Drive on an S8700 Media Server
9Task Description
1Log into Web Interface of the
Active S8700 Media Server Connect to the Services port on the back of the media server. Open a browser on your laptop, and using 192.11.13.6, log onto the Mainte-
nance Web Interface.
Note: You must use the initial installation craft password.
2Determine the Software Release
of the Existing Media Server and
Necessary Patches
(For R1.2 and R1.3 replacement only) Under Server Configuration
and Upgrades, click View Software Version.
(For R1.0/R1.1.x replacement only) The system must be upgraded
to R1.2 software.
3(For R1.0/R1.1 replacement
only) Determine If the Customer
Has LSPs
Ask the customer, or check by using a terminal emulator to access
the Communication Manager SAT command prompt screen. Use the
192.11.13.6 IP address.
Type list configuration media-gateway number, where number is
the number of a G700 media gateway. If ICC appears in slot 1, the
device is an LSP. Repeat for each G700 Media Gateway.
4(For R1.0/R1.1 replacement
only) If There Are LSPs,
Upgrade LSPs and Their
Respective G700 Media Gate-
ways to R1.2
The LSPs must be on R1.2 before upgrading the other media server
to R1.2. Also, upgrade the firmware for each G700 Media Gateway,
including media modules and P330 stack processors.
Note: Be sure to stop Communication Manager software on each
LSP (use stop -acfn command) until the media server has been
upgraded. For detailed information, see Installation and Upgrades for
the Avaya G700 Media Gateway Controlled by An S8300 Media
Server or an S8700 Media Server, 555-234-100.
6DetermineIftheCustomer Hasa
Recent Backup of Data On the Web Interface, select View Backup Log to search for backup files. Check for the types of data and dates. Verify that there are suc-
cessful backups that could appropriately be restored, if necessary.
Verify with the customer that if the backups were to a LAN server, you
have access permissions to restore the data, if necessary.

Job Aid
4
July 2003 555-245-768, Issue 1
Comcode 700281124
7Resolve Alarms on the Active
Media Server Under Alarms and Notification click View Current Alarms.
Use a terminal emulator to access the Communication Manager SAT
command prompt screen. Use the display alarms command.
For instructions on resolving alarms, see Maintenance for the Avaya
S8700 Media Server with an Avaya G600 Media Gateway,
555-233-142.
Note: You cannot resolve alarms on the standby media server. Also,
DUP alarms on the active media server will re-occur. Ignore them for
now.
8Back up All Data Sets from the
Active S8700 Media Server Under Data Backup/Restore select Backup Now.
Note: Be sure to check the Save ACP translations prior to backup
option on the Backup Now page.
9Suppress Alarm Origination on
the Active S8700 Media Server Use telnet to access the Linux command line on the active media
server. Use the almsuppress -t 120 command to suppress alarms
for the duration of the replacement process. (Maximum time is 2
hours.)
Checklist 2. Initial Tasks for Replacing a Hard Drive on an S8700 Media Server
9Task Description

Job Aid
July 2003
5
555-245-768, Issue 1
Comcode 700281124
Tasks to Replace the Hard Drive
Checklist 3. Tasks for Replacing a Hard Drive on an S8700 Media Server
9Task Description
1Unplug the Media Server with
the Failed Hard Drive Unplug the media server from its power source.
Caution: Turning off power in this way can corrupt data on the hard drive.
Use this method to power down the media server only when you are ready
to replace the failed hard drive.
2Disconnect All the Cables Disconnect all the cables from the back of the media server with the failed
hard drive.
Note: Be sure to label the cables for easy reconnection. See Getting
Started with the Avaya S8700 Media Server with the G600 Media Gate-
way, 555-234-240, Getting Started with the Avaya S8700 Media Server
with MCC1 or SCC1 Media Gateway, 555-234-241, or Server and CSS
Separation—Avaya S8700 Media Server Job Aid.
3Remove Media Server from
Rack Remove the media server from the rack. See Getting Started with the Avaya S8700 Media Server with the G600 Media Gateway, 555-234-240,
or Getting Started with the Avaya S8700 Media Server with MCC1 or SCC!
Media Gateway, 555-234-241.
4Remove the Cover of the
S8700 Media Server See ‘‘Remove the Cover of the S8700 Media Server’’ on page 11.
5Replace the Hard Drive See ‘‘Replace the Hard-drive’’ on page 11.
6Replace the Cover of the
S8700 Media Server See ‘‘Replace the Cover of the S8700 Media Server’’ on page 14.
7Reinstall the Media Server in
the Rack Reinstall the media server in the rack. Leave all the cables unconnected.
8Power up the Media Server with
the Replaced Hard Drive. Plug the media server into the appropriate UPS to power it up. If it does not power up, press the power button and release it quickly.
Note: Wait at least 3 minutes for the media server to complete its power
up. Watch the LEDs on the media server to see when they stop flashing
and stay solidly lit.

Job Aid
6
July 2003 555-245-768, Issue 1
Comcode 700281124
Final Tasks
Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server
9Task Description
1Log into the Maintenance Web
Interface on the Media Server
with the New Hard Drive
Connect to the Services port on the back of the media server. Open a
browser on your laptop, and using 192.11.13.6, log onto the Mainte-
nance Web Interface.
Note: You must use the initial installation craft password.
2Check That Processes Are
Running Under Server click View Process Status and select "Summary and Dis-
play once." Make sure all processes are up except dupmgr (the duplica-
tion cables are not connected yet).
3Set the Time and Date Under Server click Set Server Time/Timezone. Make changes as nec-
essary.
4Select Correct Configuration Under Server Configuration and Upgrades click Configure Server and
select IP Connect or Multi-Connect configuration, whichever is the
appropriate configuration.
Note: The existing media server does not have this page because it dis-
appears once the media server’s offer type is configured.
5(For R1.0/R1.1.x replacement
only) Download and Install the
License and Authentication
Files
Under Miscellaneous click Upload Files to Server (via browser) to
upload the files from the laptop to the media server.
Click Install License and Install Authentication to install the files.
Note: The next time you log in, you will be ASG challenged.
6(For R1.3 replacement only)
Upgrade Software on the Media
Server with the New Hard Drive
to Match the Software Release
on the Existing Media Server
Insert the software CD into the media server CD-ROM drive. Click
Install New Software Release and continue through the software
installation.
Note: Be sure to select Make Server Upgrade Permanent when the
software upgrade is complete.
7Install Communication Man-
ager Software Patch Click Upload Files to Server (via browser) to copy the patch to the /var/home/ftp directory. Use telnet to access the Linux command prompt
screen. Refer to Avaya S8300 & S8700 Media Server Patching Proce-
dures available at http://avaya.com/support for the patch installation pro-
cedures.
Note: Installing the patch releases the media server into active service.

Job Aid
July 2003
7
555-245-768, Issue 1
Comcode 700281124
8Restore Configuration on the
Media Server with the New
Hard Drive
Get the configuration data from the customer. Alternatively, log into the
existing media server and under Server Configuration and Upgrades
click Configure Server to view the configuration screens.
On the media server with the new hard drive, click Configure Server to
restart the configure media server process. Use the configuration
screens for the existing media server to determine the values for the
media server you are configuring. Exception: make sure that one media
server is 1 and the other is 2.
Caution: If you use the existing media server to retrieve the configure
media server data, do not click Continue at the Update Server (Warn-
ing) screen. You do not want to reconfigure the existing media server.
9Restore Data on the Media
Server with the New Hard Drive Restore translations only. Under Data Backup/Restore click View/Restore Data.
For 1.0/1.1.x only: You must select Force restore if backup version
mismatch also for the data to be restored to a different release of soft-
ware.
10 Verify the Software Version. Under Server Configurations and Upgrades click View Software Ver-
sion to verify that the media server with the new hard drive is on release
1.2 or 1.3 software, as appropriate, and has the appropriate patches.
11 (For 1.0/1.1.x Replacement
Only) Reset the System At the SAT command prompt screen, use the reset system 4 com-
mand.
12 (For 1.0/1.1.x Replacement
Only) Verify translations At the SAT command prompt screen, use the list station command,
and verify that the customer’s stations are listed.
13 (For R1.0/R1.1.x replacement
only) Save Translations At the SAT command prompt screen, use the save translation com-
mand.
14 (For R1.0/R1.1.x and R1.2
replacements only) Upgrade
IPSI, C-LAN, MedPro, and VAL
Circuit Pack Firmware
The IPSI circuit packs must be on the latest firmware for an R1.2 sys-
tem. At the same time, upgrade the firmware on the C-LAN, MedPro,
and VAL circuit packs. Refer to "Upgrading the S8700 Media Server
Configuration" section of the Avaya S8300 and Avaya S8700 Media
Server Library CD-ROM,555-233-825
Caution: Upgrading the firmware on a circuit pack requires a reset of
that circuit pack.
15 Check the Configuration At the SAT command prompt screen, use the list configuration all
command. Check that all the hardware is displayed.
Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server
9Task Description

Job Aid
8
July 2003 555-245-768, Issue 1
Comcode 700281124
16 Stop Communication Manager
and Busy Out the Media Server At the Linux command line, type stop -acf.
On the Maintenance Web Interface, under Server click Busy Out
Server to busy out the media server.
17 Restart Communication Man-
ager on the Media Server At the Linux command line, type start -ac to bring the media server up
in the busied out, standby mode.
18 Verify Busied Out Status On the Maintenance Web Interface under Server click View Summary
Status. Make sure the media server is busied out.
19 Reattach All Cables Connect the fiber duplication cable and the Ethernet duplication cable to
the media server with the new hard drive. Connect all the other cables.
20 Check the Status of the Standby
Media Server from the Active
Media Server
Connect to the active media server. Click View Summary Status. Make
sure that the active media server shows data for the standby media
server.
21 Check the Status of the Active
Media Server from the Standby
Media Server
Connect to the standby media server. Click View Summary Status.
Make sure that the standby media server shows data for the active
media server and that the data from both media servers matches.
22 Ping the Connections on the
Media Server with the New
Hard Drive
Under Diagnostics click Execute Pingall. Ensure that all connections,
including the active media server, the IPSI boards, and all administered
connections respond.
23 Check Alarms on Both Media
Server Under Alarms and Notification click View Current Alarms. Clear any
alarms that appear.
Connect to the active media server. On the SAT command prompt
screen, use the display alarms command. Clear any alarms that
appear.
Caution: If you cannot clear alarms, stop. Call your service support
group. Do not continue with this task list until alarms have been
resolved.
24 Check the Health of the Active
Media Server At the SAT command prompt screen, use the list ipserver-interface
and the status health commands. Check that all connections are work-
ing correctly.
Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server
9Task Description

Job Aid
July 2003
9
555-245-768, Issue 1
Comcode 700281124
25 Release the Busied Out
Standby Media Server Connect to the standby media server. Under Server click Release Server to release the media server from busy out mode. The active
media server will begin to refresh the translations and security files of
the standby media server.
26 Monitor the Refresh of the
Standby Media Server Connect to the active media server. Under Server click View Summary Status to monitor the refresh of the standby media server until the
refresh is complete.
27 Save Translations on the Active
Media Server Once the media server is refreshed, on the SAT command prompt
screen, use the save translation command.
28 Log in Again to the Standby
Media Server Web Interface Connect to the standby media server. Open a browser on your laptop, and using 192.11.13.6, log into the Maintenance Web Interface. You
should be ASG challenged in order to log in.
Note: You should no longer be able to use the initial installation craft
password.
(For R1.2 and R1.3 replacements only) Go to ‘‘Set the Product ID on
the Media Server with the New Hard Drive’’ on page 10.
29 (For R1.0/R1.1.x replacement
only) Make the Standby Media
Server the Active Media Server
Under Server click Interchange Servers.Also, select Force inter-
change regardless of server status to make the standby media server
the active media server.
Note: This forces a reset system 4. Monitor the media server to make
sure it is healthy before continuing.
30 (For R1.0/R1.1.x replacement
only) Check the Status of the
Active Media Server
At the SAT command prompt screen, use the list trunks, list stations,
list hunt, and list data commands to make sure that the same items
that were in service before the replacement are still in service.
31 (For R1.0/R1.1.x replacement
only) Resolve Alarms on Both
Media Servers
On the active media server first, click View Current Alarms. Then
resolve alarms. Connect to the standby media server and resolve
alarms on the standby media server.
On the SAT command prompt screen, use the display alarms com-
mand.
32 (For R1.0/R1.1.x replacement
only) Log into the Existing
Media Server
Connect to the Services port on the back of the media server that did not
need a hard drive replacement and using 192.11.13.6, log into the Main-
tenance Web Interface
Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server
9Task Description

Job Aid
10
July 2003 555-245-768, Issue 1
Comcode 700281124
33 (For R1.0/R1.1.x replacement
only) Upgrade the Existing
Media Server
Insert the R1.2 software CD into the existing media server CD-ROM
drive. Under Server Configuration and Upgrade click Install New Soft-
ware Release and continue through the software installation.
Note: Be sure to select Make Server Upgrade Permanent before con-
tinuing.
34 (For R1.0/R1.1.x replacement
only) Install Software Patch on
Existing Media Server
Under Miscellaneous click Upload Files to Server (via browser) to
copy the patch to the /var/home/ftp directory. Refer to Avaya S8300 &
S8700 Media Server Patching Procedures available at
http://avaya.com/support.
35 (For R1.0/R1.1.x replacement
only) Release the Existing
Media Server from Busy Out
Mode
Under Server click Release Server to verify that the media server is
released from the busy out mode.
36 (For R1.0/R1.1.x replacement
only) Start Call Processing on
LSPs, If Present
Connect to each LSP, telnet to the IP address for that LSP and use the
start -afcn command to restart call processing.
37 Set the Product ID on the Media
Server with the New Hard Drive Type productid -p product_id, where product_id is the product ID you received from the customer or the ART tool. It should be the same prod-
uct ID as the old hard drive.
38 Enable Alarms to INADS on the
Media Server with the New
Hard Drive
Using telnet on the Linux command prompt screen, type almcall to find
out phone numbers, almenable -d to enable dial-out alarms, almenable
-s to enable SNMP alarm traps, and almenable to verify that the alarms
are enabled.
39 Administer Backup Schedule on
the Media Server with the New
Hard Drive
On the Maintenance Web interface under Data Backup/Restore, click
Schedule Backup to readminister the media server’s backup schedule.
40 Backup System Files on Active
Media Server Click Backup Now and select "Save ACP translations prior to backup" to save translations and backup system files to the PCMCIA flashcard or
to the customer’s LAN backup media server.
41 Log Off All Administration Appli-
cations When you have completed all the administration, log off of the media server.
Checklist 4. Final Tasks for Replacing a Hard Drive in an S8700 Media Server
9Task Description

Job Aid
July 2003
11
555-245-768, Issue 1
Comcode 700281124
Replace the Hard-drive
!CAUTION:
Wear an antistatic wrist ground strap whenever handling components such as the hard drive of an Avaya
S8700 Media Server. Connect the strap to an approved ground, such as an unpainted metal surface.
Also, place the hard drive on an antistatic mat that is similarly grounded. Do not place the new or the old
drive on a bare surface.
Remove the Cover of the S8700 Media Server
1. Set the media server down on a flat surface with an electrostatic mat.
2. With your hex-head wrench, remove the 4 screws (‘‘Media Server Cover Removal and Replacement’’ on
page 12) that hold the brackets on to the side of the media server. Removing these screws also allows you to
release the media server cover on the sides.
3. Use a #1 cross-point (Phillips) screwdriver to unscrew the two screws at the back of the media server that
hold the cover in place (‘‘Media Server Cover Removal and Replacement’’ on page 12).
4. Slide the media server cover back from the front panel (‘‘Media Server Cover Removal and Replacement’’ on
page 12) until the cover’s tabs are released from the top slot of the front panel.
5. Lift the cover straight up and remove it from the media server.

Job Aid
12
July 2003 555-245-768, Issue 1
Comcode 700281124
Figure 1. Media Server Cover Removal and Replacement
Remove the Hard Drive
1. Open the bezel on the front of the media server, if necessary, and use a #2 cross-point (Phillips) screwdriver
to unscrew the two screws on the faceplate of the hard drive bracket.
NOTE:
The hard drive bracket is on the front right-hand side of the S8700 Media Server.
2. Partially pull out the hard drive bracket (‘‘Hard Drive Bracket and Hard Drive’’ on page 13) so that you can
disconnect the cables. Note the position of the ribbon cable within the chassis so you can return it to exactly
the same position later.
3. Unplug the 4-wire power cable from the back of the hard drive (‘‘Hard Drive Bracket and Hard Drive’’ on page
13).
1. Hex-head bracket screws
2. Cross-point (Phillips) cover screws
3. S8700 media server cover tabs
4. Inner rail guide
5. Bottom rail of media server
bkdsopen LAO051303
U1U2
1
2
3
4
5
1
2
3

Job Aid
July 2003
13
555-245-768, Issue 1
Comcode 700281124
4. Unplug the ribbon cable from the back of the hard drive (‘‘Hard Drive Bracket and Hard Drive’’ on page 13).
Note that the red stripe on the ribbon cable is on the side closest to the power cable.
5. Pull the hard drive bracket from the media server, and place the hard drive and bracket assembly on your
antistatic mat.
6. Unscrew the four screws holding the hard drive in the hard-drive bracket (‘‘Hard Drive Bracket and Hard
Drive’’ on page 13). Remove the hard drive from the bracket.
Figure 2. Hard Drive Bracket and Hard Drive
1. Faceplate Screw
2. 1/8 to 1/4 inch gap
3. Hard Drive
4. Bracket Screws
5. Power Cable
6. Ribbon Cable
7. Position of Red Stripe

Job Aid
14
July 2003 555-245-768, Issue 1
Comcode 700281124
Install New Hard Drive
1. Insert the new hard drive into the hard drive bracket so that the end of the hard drive is 1/8 to 1/4 inches from
the faceplate of the bracket (‘‘Hard Drive Bracket and Hard Drive’’ on page 13).
2. Reinsert the four bracket screws to attach the hard drive to the bracket (‘‘Hard Drive Bracket and Hard Drive’’
on page 13).
3. Reattach the ribbon cable. Be sure the red stripe on the cable is on the side closest to the power cable.
4. Reattach the power cable (‘‘Hard Drive Bracket and Hard Drive’’ on page 13).
5. Lay the ribbon cable into the media server housing as it was before disconnecting it. This prevents bunching
of the cable when you slide the hard drive bracket back into the media server.
6. Slide the hard drive bracket into the media server, and hand-tighten the screws on the faceplate to secure it to
the media server. Do not tighten the screws with a screwdriver.
!CAUTION:
Be sure the ribbon cable is pushed completely inside the media server and is not bunched, pinched, or
caught between the top of the hard drive and the hard drive slot.
Replace the Cover of the S8700 Media Server
1. Replace the cover onto the media server (‘‘Media Server Cover Removal and Replacement’’ on page 12). Be
sure the inner rail guides of the cover set correctly on the bottom rails of the media server.
2. Slide the media server cover forward so the covers’ tabs slide into place under the top slots of the front panel.
3. Screw the two cross-point (Phillips) screws into the back of the media server to hold the cover in place
(‘‘Media Server Cover Removal and Replacement’’ on page 12).
4. Reattach the brackets to the sides of the cover with the hex-head bracket screws.
5. Return to ‘‘Tasks for Replacing a Hard Drive on an S8700 Media Server’’ on page 5 to continue with the listed
tasks.