Avaya IP Office HP DL360G7 Service manual

COMPAS ID 157236 Issue 2 Page 1 of 59
IP Office Technical Bulletin
Bulletin no: 145
Date: 16th July 2012
Title: General Availability (GA) of IP Office
Release 8.1

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 2 of 59
Table of Contents
1Product Overview.........................................................................................................................3
2Hardware Components................................................................................................................6
2.1Server Edition Hardware................................................................................6
2.2IP500 VCM 32 V2 Base Card/IP500 VCM 64 V2 Base Card ........................7
3IP Office Licensing Changes........................................................................................................8
3.1Upgrade License 6.........................................................................................8
3.2Avaya Softphone License..............................................................................8
4IP Office Server Edition................................................................................................................8
5Endpoint Additions....................................................................................................................26
5.1Avaya Flare Communicator.........................................................................26
Flare Communicator for iPad Feature Support...................................................28
5.1.1Solution Architecture ............................................................................29
5.1.2Licensing and Modes............................................................................29
6IP Office Enhancements .............................................................................................................30
6.1IP Office Web Manager ...............................................................................30
6.2Telephony Features.....................................................................................31
6.3Customer Call Reporter (CCR) Enhancements...........................................33
6.4VoiceMail Pro Enhancements......................................................................40
6.5SSL/VPN Remote Access ...........................................................................42
6.6Audio Branding Experience Changes..........................................................43
6.7Improved event delivery mechanism for Desktop Integrations....................44
6.8SIP Trunk Enhancements............................................................................44
7Interoperability............................................................................................................................47
8Resolved in IP Office Release 8.1 ..............................................................................................50
9Known Issues ..............................................................................................................................51
10Technical and Upgrade Notes...................................................................................................53
10.1GA Software Versions .................................................................................53
10.2Core Software Upgrade Summary...............................................................53
11Logistics and Ordering...............................................................................................................57
11.1IP Office R8.1 DVD Set ...............................................................................57
11.2IP Office Applications Server DVD ..............................................................58
11.3IP Office System SD cards..........................................................................58
11.4IP Office Release License ...........................................................................59
11.5Web Availability ...........................................................................................59
11.6IP Office Software Applications and License Key Process..........................59

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 3 of 59
IP Office Technical Bulletin
Bulletin No: 145
Date: 16th July 2012
Region: GLOBAL
General Availability (GA) of IP Office Release 8.1
Avaya is pleased to announce the general availability of IP Office Release 8.1 (R8.1).
IP Office R8.1 delivers the IP Office Server Edition that opens up access to new Mid-
Market opportunities and simplifies installation and management. The Flare
Communicator completes an industry leading UC offer alongside the IP Office one-X
offerings. SME capabilities are enhanced through reduced cost of support with
SSL/VPN remote access and also include support for more SIP Trunk
implementation scenarios.
1 Product Overview
Avaya IP Office Release 8.1 is the latest advancement in converged voice, data and
collaboration technology from Avaya allowing the smallest of businesses to deliver
cutting-edge customer service.
IP Office R8.1 – Summary of New Features
IP Office platforms supported
•IP500
•IP500 V2
New Hardware Components
•Server Edition Hardware
oHP DL360G7 SRVR IPO R8.1+ SE PRIMARY/EXP
oHP DL120G7 SRVR IPO R8.1+ SE EXP
•IP500 VCM 32 V2 Base Card/IP500 VCM 64 V2 Base Card

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 4 of 59
IP Office Licensing Changes
•New upgrade and application licenses available
IP Office Server Edition (SE)
•Specifically designed to address up to 1000 users on a single site, and also
accommodate companies with up to 1000 users across 32 locations
Endpoint Additions
•Avaya Flare Communicator for iPad and Windows
oA collaboration software client that delivers an innovative interface for
real time communications
IP Office Enhancements
•Web Manager Enhancements
oBack-up and Restore
oUpgrade
oAdditional configuration fields
oOn-Boarding
•Telephony features
oChangeable RTP ports
oContext sensitive conferencing
oContext sensitive transfer
oAuto intercom call controls
•Contact Center Enhancements
oScheduled Reports for the current day
oCDR Answered event renaming
oChanges to duration of events for CDR
oWallboard – Manual Layout and Font Sizing
oWallboard – Bookmark and Auto-Login
oWallboard – Statistics values on Leader Board
oWallboard – Configurable update interval
oWallboard – Monitor Table
oCCR Support for the 96x1 Telephones
oCCR Client Browsers on Windows 7
oCCR DDI Report
•VoiceMail Pro Enhancements
oSecurity enhancement
oPrimary/Backup Enhancements
oTTS support on Linux
•SSL/VPN Remote Access
oSecure tunnelling between the Avaya IP Office hardware installed at a
customer site and an Avaya VPN Gateway (AVG) installed at a
service provider site
•Audio Branding Experience Changes
oRestricting the Avaya sound logo to only 2 interfaces
oRestricting the number of times the sound logo is played to only once
within 24 hours
•Improved event delivery mechanism (web-sockets) for Desktop Integrations

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 5 of 59
oRemoves requirements around opening firewall ports and giving
administrative privileges
SIP Trunk Enhancements
•Caller ID from ‘From’ header
•Send ‘From’ in clear
•Set ‘User-Agent’ and ‘Server’ header information
•Use of ‘UPDATE’ supported
Interoperability
•Interoperability scenarios with other Avaya products have been tested and will
be supported going forward that include:
oIP Office 8.1 and Avaya Aura Communication Manager 6.2 via H.323
oIP Office 8.1 and BCM 6.0 via SIP
oIP Office 8.1, BCM 6.0 and CS1000 7.5 with NRS via SIP
•SIP Standard Call Feature Support
oPSTN Toll Bypass
oConferencing
oCall Redirection
oStandard Call Features
End of Support for IP Office Release 7
With the GA of IP Office R8.1 Avaya will provide support for both IP Office R8.1 and
IP Office R8.0. IP Office R7.0 will no longer be supported.

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 6 of 59
2 Hardware Components
IP Office Release 8.1 introduces new hardware elements that include the Server
Edition Hardware and IP500 VCM Base Cards.
2.1 Server Edition Hardware
The Primary Server running the Avaya IP Office R8.1+ Server Edition Linux Software
is the main and the only mandatory component required for the IP Office Server
Edition offer to work. A secondary Linux server can be added for additional scalability
and/or resiliency. The IP Office 500v2 expansion system can also be added for
additional scalability or for adding support for analog/digital stations and trunk ports.
There are two server platforms that will be available from Avaya.
•IP Office Server Edition - Primary/Secondary Server
oHP DL 360G7
oHP DL 120G7
•IP Office Server Edition - Expansion Server
oHP DL120G7
•one-X Portal for IP Office Server
oHP DL120G7
When used as the Primary Server the HP DL360G7 supports:
o500 IP Phones
o250 SIP/H.323 Trunks
o100 Voicemail Pro Ports
o200 concurrent one-X Portal for IP Office Users*
o128 Conference Channels
o10 Receptionists
When used as the Secondary Server the HP DL360G7 supports:
o500 IP Phones
o250 SIP/H.323 Trunks
o100 Voicemail Pro Ports
o128 Conference Channels
When used as the Primary Server the HP DL120G7 supports:
o250 IP Phones
o125 SIP/H.323 Trunks
o40 Voicemail Pro Ports
o100 concurrent one-X Portal for IP Office Users*
o128 Conference Channels
o10 Receptionists

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 7 of 59
When used as the Secondary Server the HP DL120G7 supports:
o250 IP Phones
o125 SIP/H.323 Trunks
o40 Voicemail Pro Ports
o128 Conference Channels
* Depending on which server platform is deployed if more one-X Portal users are
required to be supported above the maximum the platform supports then a separate
server must be deployed. The HP DL120G7 would be used for this and will support
500 concurrent one-X Portal users.
Note: When deploying a Primary and Secondary server both servers should use the
same server model. E.g. both servers should be the DL 360G7 or the DL 120G7,
they should not be mixed.
•IP Office Server Edition - Expansion Server
oHP DL120G7
When used as a Linux Expansion System the HP DL120G7 supports:
o500 IP Phones
o125 SIP/H.323 Trunks
o128 Conference Channels
Model # Order
Code Description Application RAM CPU Power Supply RAID
HP
DL360G7 270393 DL360G7 SRVR
IPO R8.1+ SE
Primary
Primary or
Secondary 12GB Dual Quad
Core Hot Swap Yes
HP
DL120G7 270395 DL120G7 SRVR
IPO 8.1+ SE
EXP
Primary or
Secondary or
Expansion or
one-X Portal
12GB Single Quad
Core Single N/A
2.2 IP500 VCM 32 V2 Base Card/IP500 VCM 64 V2 Base Card
These cards are functionally the same as the existing IP500 VCM 32 and IP500 VCM
64 base card respectively. However, they do not enable support for 12 Avaya IP
endpoints when installed in an IP Office Essential Edition, IP Office Preferred Edition
or IP Office Advanced Edition system.
Using VCM32v1 and VCM64v1 with R8.1
•SME editions
oThe VCMs will work as-is and will include 12 IP endpoint licenses.
•Server Edition
o12 IP endpoint licenses will be included locally on the IP500v2
expansion systems. These 12 IP endpoint licenses will not be
available on the primary server for centralized management; they will
need to be managed locally
Using VCM32v2 and VCM64v2 with R8.1
•SME editions

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 8 of 59
oThe VCMs will work as-is but will *NOT* add the 12 IP endpoint
licenses
•With Server edition
oThe VCMs will work as-is but will *NOT* add the 12 IP endpoint
licenses
Using VCM32v1 and VCM64v1 with R8.0
•No change
Using VCM32v2 and VCM64v2 with R8.0 or earlier
•A future service pack will be required for the SW to recognize the v2 versions
of the card
3 IP Office Licensing Changes
3.1 Upgrade License 6
Existing systems being upgraded to Release 8.1 will require an appropriate upgrade
license.
Note: An IP Office R8 system with Essential Edition functioning but not enabled with
the required Essential Edition license key will have all telephony functionality
disabled after the R8.1 upgrade.
It is important to verify the license information prior to upgrading. If Essential Edition
is not visible in the license summary, then purchase and install an Essential Edition
license prior to attempting the R8.1 upgrade.
3.2 Avaya Softphone License
This new license can be used to enable use of the Flare Communicator for IP Office
application for a user who is otherwise not licensed for Flare Communicator for IP
Office through their user profile. This allows the use of Flare Communicator for IP
Office on IP Office Essential Edition mode systems and with user profiles other than
Office Worker and Power User.
4 IP Office Server Edition
Solution Overview
IP Office Server Edition has been specifically designed to address up-to a 1000
users on a single site, and also accommodate companies with up-to a 1000 users
across 32 locations.
The top two requirements that the majority of the midsized enterprise customers are
looking for in their unified communications solutions are TCO and simplicity. IP Office
has show-cased the best total cost of ownership (TCO) advantage compared to
competition including one of the simplest solutions to deploy, and manage.

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 9 of 59
The Primary Server running the Avaya IP Office R8.1+ Server Edition Linux Software
is the main and the only mandatory component required for the IP Office Server
Edition to work. This server runs IP Office for Linux software as well as VoiceMail Pro
and one-X Portal.
A secondary Linux server can be added for additional scalability and/or resiliency.
Resiliency is the ability to provide backup for IP phones, Hunt Groups and Voicemail
in the event that the Primary Server fails. There is no backup solution available for
the one-X Portal.
The IP Office Linux expansion system can be added for additional scalability as can
the IP500v2 expansion system, which can also be used to provide support for
analog/digital stations and trunk ports.
A separate one-X Portal server must be deployed when there is a need to support
more than 200 concurrent one-X Portal users.
Note: The Avaya IP Office Customer Call Reporter (CCR) is not supported with
Server Edition.
Solution Capacities
A maximum of 32 systems are supported in the Server Edition Network:
•2 Core Servers (Primary/Secondary), each up to 500 IP phones (+ 500
backup)
•30 Expansion Systems (IP500v2 or Linux)
•Up to 1000 total users/phones (on servers and/or Expansion Systems)
•200 one-X Portal users (500 when on separate server)
•100 Voicemail channels
•4096 Conference channels (128 per server or expansion system)
•250 SIP trunks per Server, 125 SIP trunks per Expansion System

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IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 14 of 59
Administration
All administration is focused on the server management web portal, termed Web
Control. Web control is secure so we only allow HTTPS connection.
There is a single user account “Administrator”, the password can be changed
(Administrator in default) but the username cannot be changed.
Please note that the "Administrator" password MUST be the same on all nodes on
the network, otherwise any upgrade will fail.
The interface is available in 9 languages:
•English, German, Italian, Spanish, French, Portuguese, Dutch, Chinese
(simplified), Russian
From web control you can install, configure, upgrade, backup, get alarms and logs
and download client application software.
You can start and stop the IP Office, Voicemail Pro and one-x portal services as well
as being able to shut down or reboot the server.
One-x portal Administration can be launched and backup and restore is available.

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 15 of 59
Web control provides solution administration on the Primary and the Secondary
server.
IP Office Manager – Server Edition Mode
The Server Edition solution is managed using the Avaya IP Office Manager operating
in a new enhanced mode of operation – Server Edition.
The solution is managed as a single entity; the Manager connects to the Primary
server but will load the configurations of all systems that are part of the Server
Edition network. Both online and offline operation is supported.
The Manager can either be launched from the management web portal or directly.
When running the application directly it will start up in Standard Manager Mode and
will automatically change to Server Edition Manager when connecting to a Server
Edition network.
When you start to configure the systems you will see it is almost the same as
managing a standard IP Office system. This reduces the training that is required and
retains existing IP Office expertise, if you can manage an IP Office system then you
can manage a Server Edition solution.
The solution view is the landing page on start up, it provides a high level inventory
and management status. A coloured icon next to each system identifies its current
status, green is device online, yellow means the configuration loaded is an offline
configuration and red means there is no configuration for the system loaded even
though the solution configuration includes an entry for that system. Red may also
appear if the system is not currently contactable.
There may at times also be a grey icon to indicate that there is no current connection
to the server, for example a configuration may have been loaded but the system is no
longer detected on the network, perhaps caused by a system being rebooted.

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 16 of 59
From this page there are links to modify the configuration, launch the voicemail pro
client and make changes to resilience settings.
You can also add and remove devices from the solution. All systems should be
added to the solution from here, you cannot manually add systems in to the network.
From the Solution view page you can either click on Solution or an individual system
in the list and then click on configuration, this will open up the navigation pane on the
left hand side, this will be familiar to you as the same navigation pane that you see
when administering a standard IP Office system.
The Navigation Pane is split into a number of areas. The top area is User, Hunt
Groups, Short Code, Incoming Call Route, Directory, Time Profile, Account Code and
User Rights, these are all solution wide. Any configuration that is created at this top
level is shared across all systems in the network.
Note: Dial short codes are not shared across systems and will be unique to each
device in the network.
Underneath this area you will see the configurations from all of the systems in the
network. Any items configured at this level are unique to that device only and will not
be shared. The tree structure is very similar to the existing Manager.
Hunt Groups can only exist on the Primary server and are created at the top level in
Manager. They are all multi-site network groups and can contain users from any
system in the network. Hunt Groups can be backed up on the Secondary server
The system directory is now centralized for ease of management. The secondary
server and expansion systems use the Primary server as the source of the system
directory. The overall directory capabilities and capacities remain unchanged.
When Server Edition Manager starts up and connects to the Primary server it loads
all configurations that it can. If it cannot find a system online it will offer the user the
option of loading the offline configuration for that system.

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 17 of 59
You can go through all the configurations making any changes and when you save
your changes you will something like the picture below, where it shows you which
configurations have been changed and what the next actions are.
A complete configuration file set is saved on the Primary server so when a device
that was offline is back online if changes were made to the offline configurations it will
ask you if you want to update the configuration for that system.
You can either retain the configuration on that system or replace the configuration
with the one that is stored on the Primary server. This would be the same mechanism
that is used to resolve any local changes that have been made, for example changes
made in a rainy day scenario.
The Server Edition Manager can also create/load/edit/save a complete offline ‘file
set’. Saving a file set creates a cfi index file plus a copy of all of the configuration
files.
Please note that connectivity to each server and expansion system is required from
the Server Edition Manager PC.
IP Office Manager Templates
A new feature in manager is Templates. They allow you to create a template from an
existing configuration item to re-use at a later date. A good use of this is creating
users.
By default all new systems in the Server Edition network, including IP500v2
expansion systems, have no users until you create them. Using a template you could
create a user, add some button programming and other settings and then export this
as a template. You can then create new users from this template, when you create
the users you can either create a single user or you can create a range of users.

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 18 of 59
Once they are created you would need to change the name and extension number
so that they are unique but you wouldn’t need to make any other changes to the
settings.
Templates are saved on the Primary server so they can be used from any PC that
you are using, you do not need to worry about having to use the same PC you used
to create the template.
Adding Devices to the Server Edition Network
Secondary server and expansions systems can be added at any time by clicking on
the relevant Add option in the Server Edition Manager.

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 19 of 59
You can manually enter the IP address or can search on the network to discover the
system. If it cannot find the system online it will give you the option of running the
offline configuration tool to create a system.
The systems you add to the network do not have to be running in Server Edition
mode but they must be running 8.1 software, any Branch, Norstar or Partner version
systems are ignored.
You do not need to apply a software upgrade license if adding an IP500v2 as the
system will obtain all licenses that it needs to operate from the Primary server once it
is added to the network.
When adding an existing IP500v2 device to the network the configuration of that
system would normally be defaulted, however there is also an option to retain the
configuration when adding the device to the network.
Some changes will be made to the system, for example it will setup the Voicemail
access, it will delete any existing SCN trunks and add a new trunk to the Primary and
Secondary server if present, hunt groups will be deleted as these can only exist on
the Primary server so will need to be added to the system again.
IP Office Manager Installation
IP Office Manager can be installed in two ways; using the traditional 8.1 Admin DVD
or it can be installed using the Admin Lite package which can be downloaded from
AppCenter in the Primary Server web control.
The Admin Lite package is around 100MB in size and has slightly reduced
functionality over the full admin DVD installation. It does contain the binaries
necessary to upgrade the IP500v2 and associated expansion modules but it does not
contain any system files, these are things like the phone firmware packages.
Because of this the Admin Lite version of Manager cannot be used to re-create SD
cards; this option will be greyed out in the Manager menu. Other than that it is a fully
functioning version of Manager. Installing Admin Lite will also install the SSA and
System Monitor applications.

IP Office Technical Bulletin number 145
COMPAS ID 157236 Issue 2 Page 20 of 59
Server Edition Resiliency
IP Office resiliency can be divided into three distinct categories. The primary server
and secondary server can each support up-to 1000 users in resilient mode
Note: The Primary and Secondary servers can be co-located or can be on separate
locations to support Geo-Redundancy.
1. Hardware Resiliency
oRAID support
oDual PSU on Avaya sourced HP DL360G7
2. Users and Application Resiliency
oVoiceMail Pro server – Primary + Backup in 1+1 redundant
active/passive configuration. Manual or auto failback control (auto is
new for R8.1)
oIP Phones – 1:1 resilience to backup IP Office. Manual failback control
(Phone reset). Avaya 16xx/96xx H.323 phones only. Note Expansion
systems (gateways) cannot act as backup nodes for the Linux Servers
oHunt groups - 1:1 resilience to backup Server. Auto failback control
(device rediscovery – idle group)
oInter IP Office device links – Multi-Site Network (SCN) backup. Double
star. 1:1 resilience. Auto failback control (device rediscovery)
oInter IP Office device links – PSTN backup. M:N resilience via
Alternate Route Selection (ARS). Auto failback control (link availability)
oTrunks – M: N resilience via ARS. Auto failback control (trunk
availability)
oIncoming Call Routes – Incoming Call Routes are common to all
devices hence persist on user failover
3. Trunk Resiliency
oPSTN Back-up
By default resilience is setup between the Primary and Secondary server when it is
present. The secondary will backup the Voicemail, Hunt groups and users from the
Primary, and the Primary will backup the users from the Secondary.
Any IP phones on expansion systems are not backed up by default. Clicking on the
Resilience option in Server Edition manager will allow you to setup the IP phone
resilience options. Phones from each expansion system can be backed up by either
the primary or the secondary, it is not possible to split them between servers.