Avaya 9508 Series User manual

Avaya 9508 Series Digital Deskphone -
User Guide for Integral 5
16-603553
Issue 1
March 2011

© 2011 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves the
right to make changes and corrections to the information in this
document without the obligation to notify any person or organization of
such changes.
Full legal page information
For full support, please see the complete document, Avaya Support
Notices for Hardware Documentation, document number 03–600759.
To locate this document on our Web site, simply go to http://
www.avaya.com/support and search for the document number in the
search box.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
Documentation disclaimer
“Documentation” means information published by Avaya in varying
mediums which may include product information, operating instructions
and performance specifications that Avaya generally makes available
to users of its products. Documentation does not include marketing
materials. Avaya shall not be responsible for any modifications,
additions, or deletions to the original published version of
documentation unless such modifications, additions, or deletions were
performed by Avaya. End User agrees to indemnify and hold harmless
Avaya, Avaya's agents, servants and employees against all claims,
lawsuits, demands and judgments arising out of, or in connection with,
subsequent modifications, additions or deletions to this documentation,
to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked Web
sites referenced within this site or documentation provided by Avaya.
Avaya is not responsible for the accuracy of any information, statement
or content provided on these sites and does not necessarily endorse
the products, services, or information described or offered within them.
Avaya does not guarantee that these links will work all the time and has
no control over the availability of the linked pages.
Warranty
Avaya provides a limited warranty on its Hardware and Software
(“Product(s)”). Refer to your sales agreement to establish the terms of
the limited warranty. In addition, Avaya’s standard warranty language,
as well as information regarding support for this Product while under
warranty is available to Avaya customers and other parties through the
Avaya Support Web site: http://support.avaya.com. Please note that if
you acquired the Product(s) from an authorized Avaya reseller outside
of the United States and Canada, the warranty is provided to you by
said Avaya reseller and not by Avaya.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,
ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER
(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH
AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED
FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN
AVAYA AUTHORIZED RESELLER; AVAYA RESERVES THE RIGHT
TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE
USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY
INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR
AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF
YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,
DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER
REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”),
AGREE TO THESE TERMS AND CONDITIONS AND CREATE A
BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE ( “AVAYA”).
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of
capacity for which the license is granted will be one (1), unless a
different number of licenses or units of capacity is specified in the
Documentation or other materials available to End User. “Designated
Processor” means a single stand-alone computing device. “Server”
means a Designated Processor that hosts a software application to be
accessed by multiple users. “Software” means the computer programs
in object code, originally licensed by Avaya and ultimately utilized by
End User, whether as stand-alone Products or pre-installed on
Hardware. “Hardware” means the standard hardware originally sold by
Avaya and ultimately utilized by End User.
License types
Designated System(s) License (DS). End User may install and use
each copy of the Software on only one Designated Processor, unless
a different number of Designated Processors is indicated in the
Documentation or other materials available to End User. Avaya may
require the Designated Processor(s) to be identified by type, serial
number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established
by Avaya specifically for this purpose.
Shrinkwrap License (SR). Customer may install and use the Software
in accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
(see “Third-party Components” for more information).
Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, or Hardware
provided by Avaya. All content on this site, the documentation and the
Product provided by Avaya including the selection, arrangement and
design of the content is owned either by Avaya or its licensors and is
protected by copyright and other intellectual property laws including the
sui generis rights relating to the protection of databases. You may not
modify, copy, reproduce, republish, upload, post, transmit or distribute
in any way any content, in whole or in part, including any code and
software unless expressly authorized by Avaya. Unauthorized
reproduction, transmission, dissemination, storage, and or use without
the express written consent of Avaya can be a criminal, as well as a
civil offense under the applicable law.
Third-party components
Certain software programs or portions thereof included in the Product
may contain software distributed under third party agreements (“Third
Party Components”), which may contain terms that expand or limit
rights to use certain portions of the Product (“Third Party Terms”).
Information regarding distributed Linux OS source code (for those
Products that have distributed the Linux OS source code), and
identifying the copyright holders of the Third Party Components and the
Third Party Terms that apply to them is available on the Avaya Support
Web site: http://support.avaya.com/Copyright.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there can be a risk of Toll Fraud associated with
2 Avaya 9508 Series Digital Deskphone User Guide March 2011

your system and that, if Toll Fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Toll Fraud Intervention
If you suspect that you are being victimized by Toll Fraud and you need
technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at [phone] for the United States
and Canada. For additional support telephone numbers, see the Avaya
Support Web site: http://support.avaya.com. Suspected security
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [email protected].
Trademarks
All non-Avaya trademarks are the property of their respective owners,
and “Linux” is a registered trademark of Linus Torvalds.
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support Web site: http://support.avaya.com.
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems
or to ask questions about your Product. The support telephone number
is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site: http://support.avaya.com.
Avaya 9508 Series Digital Deskphone User Guide March 2011 3

4 Avaya 9508 Series Digital Deskphone User Guide March 2011

Contents
Chapter 1: Overview..................................................................................................................9
Introduction to the Avaya 9508 Digital Telephone.............................................................................................9
Buttons and features of the Avaya 9508 telephone........................................................................................10
Basic menu overview......................................................................................................................................12
About LEDs.....................................................................................................................................................14
About this manual...........................................................................................................................................15
Chapter 2: Making calls..........................................................................................................17
Introduction to making calls.............................................................................................................................17
Calling an internal number..............................................................................................................................17
Calling an external number.............................................................................................................................18
Calling with a destination key..........................................................................................................................18
Making a call using call history........................................................................................................................18
Making a call using a phone book entry..........................................................................................................19
Calling partners...............................................................................................................................................19
Calling using the speakerphone......................................................................................................................19
Requesting automatic callback.......................................................................................................................20
Redialing a called number...............................................................................................................................20
Requesting automatic redialing.......................................................................................................................21
Joining another call (cut-in)*............................................................................................................................21
Presenting yourself with specified call numbers *...........................................................................................22
Making an announcement...............................................................................................................................23
Making an individual announcement...............................................................................................................23
Replying to an announcement........................................................................................................................23
Calling as an anonymous user........................................................................................................................24
Chapter 3: Handling calls.......................................................................................................25
Introduction to handling calls...........................................................................................................................25
Answering a call..............................................................................................................................................25
Answering a call ringing at another phone (pick-up).......................................................................................25
Answering a call for a partner.........................................................................................................................26
Forwarding calls to forwarding stations...........................................................................................................26
Placing a call on hold......................................................................................................................................26
Muting a call....................................................................................................................................................27
Making a consultation call...............................................................................................................................27
Alternating between two calls..........................................................................................................................28
Transferring a call............................................................................................................................................28
Answering an additional call............................................................................................................................28
Chapter 4: Diverting incoming calls......................................................................................31
Introduction to call diversion............................................................................................................................31
Diverting calls from your telephone to another................................................................................................31
Diverting calls to your telephone.....................................................................................................................32
Diverting calls for another telephone *............................................................................................................33
Signaling calls on two telephones (twinning)..................................................................................................34
Diverting bundles *..........................................................................................................................................35
Chapter 5: Three-party conference call.................................................................................37
Introduction to conference calls......................................................................................................................37
Avaya 9508 Series Digital Deskphone User Guide March 2011 5

Making a conference call................................................................................................................................37
Expanding the conference call to include other participants...........................................................................37
Connecting conference participants................................................................................................................38
Ending the conference call..............................................................................................................................38
Chapter 6: Using the Conference bridge...............................................................................39
Introduction to conference bridge....................................................................................................................39
Dialing into conference bridge.........................................................................................................................39
Moderating calls on the conference bridge.....................................................................................................40
Reserving the conference bridge for a one-time usage..................................................................................41
Reserving the conference bridge for recurring usage.....................................................................................42
Reserving a conference bridge for others.......................................................................................................43
Checking and deleting reservations................................................................................................................43
Chapter 7: Managing the call history.....................................................................................45
Introduction to the Call History feature............................................................................................................45
Symbols used in the call history records.........................................................................................................45
Viewing call history..........................................................................................................................................46
Removing an entry from call history................................................................................................................46
Deleting call history entries automatically.......................................................................................................47
Adding an entry from the call history to the phone book.................................................................................47
Adding additional entries to the call history.....................................................................................................48
Chapter 8: Managing the phone book...................................................................................51
Introduction to the phone book........................................................................................................................51
Creating a new entry in the phone book.........................................................................................................51
Editing an entry in the phone book..................................................................................................................52
Deleting an entry.............................................................................................................................................53
Chapter 9: Managing text messages.....................................................................................55
Introduction to messaging...............................................................................................................................55
Viewing and deleting received text messages................................................................................................55
Writing and sending text messages................................................................................................................55
Sending a standard text..................................................................................................................................56
Setting up a text message for internal callers.................................................................................................56
Chapter 10: Managed Mobility Access for mobile system subscribers.............................59
Introduction to MMA........................................................................................................................................59
Dialing in to your system.................................................................................................................................59
Dialing in to your system using the callback feature.......................................................................................60
Calling using your system...............................................................................................................................60
Placing a call using the MMA.................................................................................................................60
Referring back using the MMA...............................................................................................................61
Starting a conference call using MMA....................................................................................................61
Ending a call...........................................................................................................................................61
Modifying the twinning and call diversion number..................................................................................62
Deactivating twinning and call diversion.................................................................................................62
Calling code dialing destinations.....................................................................................................................62
Chapter 11: Using the Call Charges feature..........................................................................65
Call Charges...................................................................................................................................................65
Introduction to call charges.....................................................................................................................65
6 Avaya 9508 Series Digital Deskphone User Guide March 2011

Viewing the charge display.....................................................................................................................65
Viewing charges for lines or subscribers................................................................................................66
Deleting call charges..............................................................................................................................66
Locking the telephone.....................................................................................................................................67
Telephone lock........................................................................................................................................67
Changing the PIN...................................................................................................................................67
Locking the telephone............................................................................................................................67
Unlocking the telephone.........................................................................................................................68
Managing appointments..................................................................................................................................68
Appointments and reminders..................................................................................................................68
Entering an appointment for today.........................................................................................................69
Entering a one-time appointment...........................................................................................................69
Entering a recurring appointment...........................................................................................................70
Acknowledging an appointment..............................................................................................................70
Deleting an appointment.........................................................................................................................71
Setting appointments for others..............................................................................................................71
Chapter 12: Customizing your telephone.............................................................................73
Setting parameters for your telephone............................................................................................................73
Changing the acoustic signaling.............................................................................................................73
Setting the ringing tone melody..............................................................................................................74
Applying special ring tone melodies.......................................................................................................74
Setting the contrast.................................................................................................................................75
Setting the language...............................................................................................................................76
Adjusting the setting for handsfree operation.........................................................................................76
Deactivating the ringing tone temporarily........................................................................................................77
Activating Night service...................................................................................................................................78
Activating automatic handsfree after dialing...................................................................................................78
Seizing exchange line automatically...............................................................................................................79
Seizing external line automatically when going off-hook.................................................................................79
Setting the number of redials..........................................................................................................................80
Setting the redial interval.................................................................................................................................81
Setting the number to show to the external subscribers.................................................................................81
Accepting calls automatically using the Handsfree answer back feature........................................................82
Turning direct dialing on or off.........................................................................................................................83
Deactivating a second call..............................................................................................................................84
Assigning code numbers *..............................................................................................................................84
Extending call display......................................................................................................................................85
Deactivating VIP call signaling *......................................................................................................................85
Removing the telephone from hunt groups.....................................................................................................86
Removing the telephone from general call......................................................................................................86
Activating remote headset...............................................................................................................................87
Function, destination, line, and partner keys...................................................................................................88
Introduction to Function keys..................................................................................................................88
Assigning functions to keys....................................................................................................................88
Assigning destinations to keys...............................................................................................................89
Assigning lines to keys...........................................................................................................................89
Assigning partners to keys.....................................................................................................................90
Deleting destination key assignments....................................................................................................91
Conference bridge settings.............................................................................................................................91
Setting up the conference bridge *.........................................................................................................91
Avaya 9508 Series Digital Deskphone User Guide March 2011 7

Setting up reservation permissions........................................................................................................92
Changing the access PIN.......................................................................................................................92
Setting up standard access *..................................................................................................................93
Changing the standard PIN *..................................................................................................................94
Managed Mobility Access settings..................................................................................................................94
Introduction to MMA settings..................................................................................................................94
Adding dial-in authorized numbers *.......................................................................................................95
Changing dial-in authorized numbers *..................................................................................................96
Deleting dial-in authorized numbers *.....................................................................................................97
Using a call filter..............................................................................................................................................97
Deleting entries from the call filter...................................................................................................................98
Chapter 13: Settings for your telephone system................................................................101
Introduction...................................................................................................................................................101
Assigning operators for day service *............................................................................................................101
Assigning operators for night service *..........................................................................................................102
Assigning call forwarding destinations *........................................................................................................103
Setting up Second Call Barring *...................................................................................................................104
Setting the date and time..............................................................................................................................105
Setting customer password *........................................................................................................................105
Showing traffic statistics *..............................................................................................................................106
Chapter 14: Auxiliary devices..............................................................................................107
Button module BM12.....................................................................................................................................107
Using a headset............................................................................................................................................109
Chapter 15: Hotel functions..................................................................................................111
Introduction....................................................................................................................................................111
Layout of the hotel functions on the BM12 button module *..........................................................................111
Checking in *.................................................................................................................................................112
Checking out *...............................................................................................................................................112
Querying call charges *.................................................................................................................................113
Listening to messages *................................................................................................................................114
Messaging to guest: message at reception *.................................................................................................114
Setting direct dial to rooms *..........................................................................................................................115
Setting guest-to-guest connection *...............................................................................................................115
Determining the charge limit *.......................................................................................................................115
Waking up the guests *..................................................................................................................................116
Appendix A: Remote features..............................................................................................117
Changing call diversion remotely *................................................................................................................117
Index.......................................................................................................................................119
8 Avaya 9508 Series Digital Deskphone User Guide March 2011

Chapter 1: Overview
Introduction to the Avaya 9508 Digital Telephone
This user guide is written for the Avaya 9508 telephone.
The Avaya 9508 telephone is a multiline four wire digital telephone for use with the Integral 5
switch.
These telephones put convenient features and capabilities at your fingertips, including a
display to view and manage your calls, a contacts list, call history, a menu of options and
settings to customize your telephone, and access to your voice mail.
All features described in this user guide may not be available on your telephone. If you find
that a feature is not available, contact your system administrator.
Note:
Descriptions of the optional features are marked with an asterisk (*) symbol in the title.
Avaya 9508 Series Digital Deskphone User Guide March 2011 9

Buttons and features of the Avaya 9508 telephone
Avaya 9508 telephone
Table 1: Buttons and features on the Avaya 9508 telephone
No. Name of button
or feature
Description
1 Call Indicator This light flashes when you receive an incoming call.
2 Function keys /
Destination
keys / Partner
keys
The softkeys are buttons on the telephones can be
programmed as either of the following:
• Function keys that have a specific function from the menu
assigned to them.
• Destination keys that have special destination numbers
assigned to them.
• Partner keys that let you know the call status of your partner's
telephones, whether busy, calling or available. (Partners are
special destinations setup within your group by your
administrator)
Overview
10 Avaya 9508 Series Digital Deskphone User Guide March 2011

No. Name of button
or feature
Description
There are eight softkeys on the telephone that can be
programmed as either function keys, destination keys or
partner keys.
Press a Destination Key or a Partner key to make or answer a
call or resume a call on hold. When you program a call number
on a key, you can simply press the key to dial the destination.
Press a labeled function key to enable or disable that function.
The function keys provide access to the Avaya call
management system features that have been administered for
your extension. The green LED next to each function key button
indicates if the feature is currently on or off. If the light is on, the
feature is on.
3 Softkeys Press the softkeys to select the softkey labels. The softkey
labels indicate the action that each softkey produces. The
labels and the actions vary depending on the object that you
select.
4 OK Press the OK button for a shortcut to an action. For example,
select an entry from your call history and press OK to dial the
number.
5 Phone/Exit Press the Phone/Exit button to view and manage your calls.
For example, if you are viewing a menu, pressing the Phone/
Exit button takes the telephone display back to the home
screen.
6 Contacts Press the Contacts button to view the entries in your Contacts
list.
7 Avaya Home Press the Home button to gain access to the Avaya menu. The
Avaya menu provides options that you can use to customize
telephone settings, configure call logging, select the display
language, and verify the telephone operation.
8 History Press the History button to view a list of your missed calls. The
icon on the History button lights up when you have missed
calls.
9 Volume Press + or - on the Volume button while active on the handset,
headset or speaker to adjust the volume of the speaker or
ringer.
10 Mute Press the Mute button to mute a call in progress or reactivate
a muted call.
11 Microphone The omnidirectional microphone sends and receives signals
from all directions.
12 Speaker Press the Speaker button to use the speakerphone. To take a
call off speakerphone, lift the handset.
Buttons and features of the Avaya 9508 telephone
Avaya 9508 Series Digital Deskphone User Guide March 2011 11

No. Name of button
or feature
Description
13 Headset Press the Headset button to use the headset if it is connected.
For wired headsets, only HIC headset cords are compatible
with your Avaya 9508 telephone.
14 Message Press the Message button to connect directly to your voicemail
system.
15 Navigation
Arrows
Press the up and down navigation arrows to scroll through lists.
Press the right and left navigation arrows to navigate between
different views of an application, to move the cursor during text
input, or to turn an option on or off.
16 Telephone
Display
There are eight rows in the telephone display.
The top row shows the extension number, user name and the
time and date.
The middle six rows in the display provide application-specific
information, an inverted title line that shows the current menu.
The bottom line displays the softkey labels.
Basic menu overview
The following table contains an overview of the basic menu structure of the Avaya 9508
telephone connected to the Integral 5 system. The table shows the first three menu levels. The
menu structure shown here may differ from the actual menu structure on your telephone.
Deviations from the menu shown here may arise due to the features used and the accessories
in use.
The telephone displays the additional menu options only if the Service department or the
administrator enables access for you to program the corresponding functions.
The functions available are subscriber names, substitute terms, classes of service, system
times, call bar groups, call bar numbers, software lock, auto. Night service, forwarding variants,
gate stations, assignment control, call charge functions, paper format, call charge display, call
charge threshold, call charge factor, and second call barring.
Table 2: Options available in the menu
Menu item in basic menu One menu level lower Two menu levels lower
Call pickup
Call diversion Divert to
Divert from
Divert for
Overview
12 Avaya 9508 Series Digital Deskphone User Guide March 2011

Menu item in basic menu One menu level lower Two menu levels lower
Bundle [x]
Appointments Own appointment
Appointment for others
Call charges Last call
Total
Total subs.
Total line
Total call charges
Lock Lock telephone
Message
Night service Night service 1
Night service 2
Night service 3
Autom. Night service
Conference bridge Own conference
Conference for others
Settings Display/Acoustics Acoustics/Contrast
Partner beep
Do not disturb
MSN call type
Language
Function keys
Dial settings Autom. Handsfree
LN on dialling
Line / off-hook
Number of redials [0]
Redial every [ s]
Handsfree Answ.Back
Second call
Remote no. disp.
Direct dial
Basic menu overview
Avaya 9508 Series Digital Deskphone User Guide March 2011 13

Menu item in basic menu One menu level lower Two menu levels lower
Code [0000]
Applications Call history
Call filter
Mobility
Conference bridge
Remote Headset
General call
Hunt group
VIP call
Self-assignment
Call display A->B
Serial Call
System functions Individual destinations
General speed dial
Day service
Night service 1 (2, 3)
Call forwarding
Date/time
Customer pswd … *)
Traffic statistics
About LEDs
Each function, partner, or destination key has two light-emitting diodes (LEDs), a green and a
red, to indicate the status of the function or partner. The status is identified by whether the LED
is on, off, or blinking, as described in the following tables.
Note:
The LEDs for the keys that are assigned to destinations are always off.
Overview
14 Avaya 9508 Series Digital Deskphone User Guide March 2011

Table 3: Function key LEDs
LED Description
Steady green Function is active, for example, call diversion is set to on.
Off Function is not active.
Table 4: Partner key LEDs
LED Description
Steady green Partner has set call diversion to.
Blinking red slowly Partner receives an internal call.
Blinking red fast Partner receives an external call.
Steady red Partner is on a call.
Table 5: Line key LEDs
LED Description
Steady red Line busy
Off Line free
Blinking red fast Calling/recalling
Blinking red slowly Line waiting or allocated
About this manual
Descriptions of optional features are marked with an asterisk in the title. For more information
about the optional features, see your system administrator.
All the descriptions in this user guide assume a standard assignment of the function keys. If
you reassign the function keys, the procedures may change from those provided in this
guide.
About this manual
Avaya 9508 Series Digital Deskphone User Guide March 2011 15

Overview
16 Avaya 9508 Series Digital Deskphone User Guide March 2011

Chapter 2: Making calls
Introduction to making calls
Use the procedures provided in this chapter to make calls from your Avaya 9508 telephone.
To make a call, you can either dial the number and then lift the handset, or lift the handset and
then dial the number. Both orders are correct. However, if you lift the handset first and then
dial the number, you will not be able to correct a dialing error.
Calling an internal number
1. Enter the number that you want to dial.
You can use the BkSp softkey to edit the number.
If the Direct dial feature is enabled, the number is dialled immediately and you
cannot correct input errors.
2. Lift the handset.
Related topics:
Turning direct dialing on or off on page 83
Avaya 9508 Series Digital Deskphone User Guide March 2011 17

Calling an external number
1. Enter the external line code. For example, 0.
2. Enter the number you want to call.
3. Lift the handset.
Related topics:
Seizing exchange line automatically on page 79
Calling with a destination key
1. Press the destination key for the desired subscriber.
2. Lift the handset.
Related topics:
Introduction to Function keys on page 88
Making a call using call history
1. Press the History button.
2. To select the appropriate list, press the left or right arrow button as required.
3. Select the number that you want to dial.
4. Lift the handset.
Making calls
18 Avaya 9508 Series Digital Deskphone User Guide March 2011

Related topics:
Introduction to the Call History feature on page 45
Making a call using a phone book entry
1. Press the Phone book/Contacts button.
2. Select the entry you want to dial.
Note:
To reach the entry more quickly, you can also enter one or more of the first letters
of the name.
3. Lift the handset.
Related topics:
Introduction to the phone book on page 51
Calling partners
1. Press the appropriate partner key.
2. Talk using the speakerphone, or lift the handset.
Calling using the speakerphone
Using the Handsfree feature, you can hear the person you are talking to on the loudspeaker.
Using the Handsfree feature, you can speak through the built-in microphone of the telephone
in place of the handset.
You can use the Speaker button to activate the Handsfree feature.
Making a call using a phone book entry
Avaya 9508 Series Digital Deskphone User Guide March 2011 19

1. Enter the number you want to call.
2. Press the Speaker button.
3. To adjust the volume, press + or - on the Volume button.
4. To continue the call using the handset, lift the handset. To activate the speaker
additionally (Monitoring), press the Speaker button. To activate Handsfree press
the Speaker button once more.
5. To end the call, press the Speaker button.
Requesting automatic callback
If an internal telephone number you dialed is busy or unanswered, use this procedure to
request automatic callback. Your telephone system can call you back when the number is no
longer busy.
In case of external calls, the automatic callback option is only available if the network provider
and the system connection support it.
1. Press the Callback softkey.
2. Replace the handset.
Your telephone system calls you back as soon as the called number is free.
3. Lift the handset at the ringing tone.
Your telephone system calls the dialled call number again.
4. To deactivate the automatic callback again:
a. Press the Status softkey.
b. Select status information Callback act.
c. Press the OK button.
d. Press the Delete softkey.
Redialing a called number
You can redial one of the last numbers called.
Making calls
20 Avaya 9508 Series Digital Deskphone User Guide March 2011