Avaya 4600 series Service manual

4600 Series IP Telephone

Release 2.1

LAN Administrator’s Guide

555-233-507

Issue 2.1

July 2004

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However,

information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language as well as information

regarding support for this product, while under warranty, is available

through the following Web site: http://www.avaya.com/support.

Trademarks

All trademarks identified by the ® or ™ are registered trademarks or

trademarks, respectively, of Avaya, Inc. All other trademarks are the

property of their respective owners.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not a

corporate employee, agent, subcontractor, or is not working on your

company's behalf). Be aware that there may be a risk of toll fraud

associated with your system and that, if toll fraud occurs, it can result

in substantial additional charges for your telecommunications

services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, in the United States and Canada, call

the Technical Service Center's Toll Fraud Intervention Hotline at

1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions

to the original published version of this documentation unless such

modifications, additions or deletions were performed by Avaya.

Customer and/or End User agree to indemnify and hold harmless

Avaya, Avaya's agents, servants and employees against all claims,

lawsuits, demands and judgments arising out of, or in connection with,

subsequent modifications, additions or deletions to this documentation

to the extent made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support

Web site: http://www.avaya.com/support. If you are:

• Within the United States, click the Escalation Management link.

Then click the appropriate link for the type of support you need.

• Outside the United States, click the Escalation Management link.

Then click the International Services link that includes telephone

numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent,

subcontractor, or is not working on your company's behalf. Whereas, a

“malicious party” is anyone (including someone who may be

otherwise authorized) who accesses your telecommunications

equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-

multiplexed and/or circuit-based) or asynchronous (character-,

message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll

facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions

associated with your system and/or its networked equipment. Also

realize that, if such an intrusion should occur, it could result in a

variety of losses to your company (including but not limited to,

human/data privacy, intellectual property, material assets, financial

resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its

networked equipment rests with you - Avaya’s customer system

administrator, your telecommunications peers, and your managers.

Base the fulfillment of your responsibility on acquired knowledge and

resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their

interfaces

• Your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance,

reliability and security depending upon network configurations/design

and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference

caused by unauthorized modifications of this equipment or the

substitution or attachment of connecting cables and equipment other

than those specified by Avaya Inc. The correction of interference

caused by such unauthorized modifications, substitution or attachment

will be the responsibility of the user. Pursuant to Part 15 of the Federal

Communications Commission (FCC) Rules, the user is cautioned that

changes or modifications not expressly approved by Avaya Inc. could

void the user’s authority to operate this equipment.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701

FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Management

E-mail: totalware@gwsmail.com

For the most current versions of documentation, go to the Avaya

support Web site: http://www.avaya.com/support.

Contents

4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide 3

July 2004

Contents

1 Introduction 9

• About This Guide 9

Intended Audience 9

• Document Organization 10

Change History 11

What’s New in Release 2.1 11

Terms Used in This Guide 12

Conventions Used in This Guide 13

• Online Documentation 13

• Related Documents 14

IETF Documents 16

ITU Documents 17

ISO/IEC, ANSI/IEEE Documents 17

• Customer Support 18

2 Overview of Voice over IP (VoIP) 19

• Introduction 19

• Overview of Voice over IP 19

Data and Voice Network Similarities 19

Delay and Jitter 20

Tandem Coding 20

Voice Coding Standards 20

H.323 Standard 21

DHCP 21

TFTP 21

DNS 21

NAT 21

QoS 22

•SNMP 22

• Network Assessment 23

• TCP/UDP Port Utilization 23

Contents

4 4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide

July 2004

• Suggestions for Installation and Configuration 27

Reliability and Performance 27

IP Address Lists and Station Number Portability 28

Security 28

• 4600 Series IP Telephones 29

Dual Connection Architecture 29

Single Connection Architecture 29

Registration and Authentication 29

Software 29

WAN Considerations 29

DHCP and TFTP Servers 30

• Initialization Process 30

Step 1: Telephone to Network 30

Step 2: DHCP Server to Telephone 31

Step 3: Telephone and TFTP Server 31

Step 4: Telephone and the Avaya Media Server 31

3 Requirements 33

• Introduction 33

• Hardware Requirements 33

Additional Hardware Requirements 34

• Software Requirements 35

4 Server Administration 37

• Introduction 37

• Administering 4600 Series IP Telephones on Avaya Media Servers 39

DEFINITY Releases 9, 9.5, 10, and Avaya

Communication Manager Software Release 1.1+ 39

DEFINITY Release 8.4 39

• DHCP and TFTP 40

• Software Checklist 40

• Required Network Information 40

• DHCP 41

Choosing a DHCP Configuration 41

DHCP Software Alternatives 42

DHCP Generic Setup 42

Windows NT 4.0 DHCP Server 45

Windows 2000 DHCP Server 49

Contents

4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide 5

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• TFTP 52

TFTP Generic Setup 52

Avaya TFTP (Suite Pro) 53

TFTP Server on S8300 Media Server 53

• 4600 Series IP Telephone Scripts and Application Files 55

Choosing the Right Application File and Upgrade Script File 57

Contents of the Upgrade Script 59

Contents of the TFTP Settings File 60

• The GROUP System Value 61

•QoS 62

IEEE 802.1D and 802.1Q 62

DIFFSERV 63

UDP Port Selection 63

Network Audio Quality Display on 4600 Series IP Telephones 64

RSVP and RTCP 65

• VLAN Considerations 65

• Administering Options for the 4600 Series IP Telephones 66

DNS Addressing 69

Customizing the Site-Specific Option Number

(SSON) 69

Entering Options via the Telephone Dialpad 69

• Enhanced Local Dialing 70

• Customizing the 4630/4630SW IP Telephone 71

4630/4630SW Backup/Restore 73

Call Log Archive 75

• Customizing the 4610SW/4620/4620SW IP Telephones 75

The Application Status Flag (APPSTAT) 77

• 4610SW/4620/4620SW Backup/Restore 78

5 Troubleshooting Guidelines 81

• Introduction 81

• Error Conditions 81

• The Clear Administrative Option 86

• The Reset Administrative Option 87

Reset System Values 87

Contents

6 4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide

July 2004

• Restart the Telephone 88

• The View Administration Option 89

• Error Messages 91

• Troubleshooting the 4601 IP Telephone 95

A Avaya - 46xx IP Telephone MIB 99

• Downloading the Avaya - 46xx IP Telephone MIB 99

B Creating Web sites for the

4630/4630SW IP Telephone 101

• Introduction 101

• General Background 101

• Browser Features and Behavior 102

Document Skeleton 102

Content-Based Style 102

Logical Style 103

Physical Style 103

Physical Spacing and Layout 104

Lists and Tables 104

Images 105

Links 106

Frames 106

Forms 107

Character Entities 107

Colors 108

Fonts 108

Cookies 108

• Design Guidelines 108

Fixed-Width Objects 109

Images 109

Frames 110

Fonts 110

Maintaining Context 111

User Interaction 111

Click-to-Dial Functionality 111

Contents

4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide 7

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C Creating Web sites for the 4610SW

and 4620 IP Telephones 113

• Introduction 113

• General Background 113

• WML Document Skeleton 114

• Text Elements 116

• Text Formatting Tags 117

• Anchor Elements 117

• Image Elements 118

• Event Elements 119

• Task Elements 122

• Input Elements 123

• Variable Elements 125

• Character Entities 126

• Colors and Fonts 126

• Wireless Telephony Applications (WTA) 126

Syntax Implementation 127

• Summary Of WML Tags And Attributes 133

D Administering the 4610SW and 4620

Thin Client Directories 137

• Introduction 137

• Application Platform Requirements 139

• Installing the Thin Client Directory on the Server 139

Pre-Installation Requirements (Apache/PHP) 139

Avaya-Provided Download Files 139

Installing the Thin Client Directory 140

• Web Application User Interface 142

Generic User Interface Screen Characteristics 143

Web Application Search Screen 143

Web Application Successful Search Screen 144

Web Application Detail Screen 145

Web Application Directory Trouble Screen 146

Contents

8 4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide

July 2004

• Directory Database Administration Interface 148

Configuring the General Directory Application Administration Screen 150

Configuring the Directory Application Search Administration Screen 152

Configuring the Directory Application Details Administration Screen 153

Configuring the Directory Application Softkey Administration Screen 155

E 4610SW/4620/4620SW Push Feature 157

• Introduction 157

• Push Content 157

• Push Priorities 158

• For More Information on Push 158

Index 159

Introduction

About This Guide

4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide 9

July 2004

1Introduction

About This Guide

This guide provides a description of Voice over IP, describes how to administer the DHCP and TFTP

servers, and covers how to troubleshoot operational problems with the 4600 Series IP Telephones and the

servers.

The 4600 Series IP Telephone product line is a supplement to Avaya’s IP Solutions platform.

NOTE:

Unless otherwise indicated, any reference to “the DEFINITY®server” in this document

also refers to the Avaya Communication Manager media servers.

The 4602/4602SW (non-SIP) IP Telephones are covered in this guide.

The 4602/4602SW SIP Telephones are not covered in this guide. See the “4602 SIP

Telephone Administrator's Guide” (Document Number 16-300037) for information on

administering 4602/4602SW SIP Telephones.

Intended Audience

This document is intended for personnel administering the DHCP and TFTP servers to support the 4600

Series IP Telephones and those administering the Local Area Network (LAN) itself.

CAUTION:

Many of the products mentioned in this document are not supported by Avaya. Care

should be taken to ensure there is adequate technical support available for the TFTP,

DHCP, LDAP, and Web servers. If the servers are not functioning correctly, the 4600

Series IP Telephones may not operate correctly.

Introduction

Document Organization

10 4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide

July 2004

Document Organization

The guide contains the following sections:

Chapter 1, “Introduction” Provides an overview of the 4600 Series IP

Telephone LAN Administrator’s document.

Chapter 2, “Overview of Voice over IP (VoIP)” Describes VoIP and factors influencing its

performance that must be considered when

implementing this feature.

Chapter 3, “Requirements” Describes the hardware and software

requirements for Avaya’s VoIP offering.

Chapter 4, “Server Administration” Describes DHCP and TFTP administration for

the 4600 Series IP Telephones.

Chapter 5, “Troubleshooting Guidelines” Describes messages that may occur during the

operation of the 4600 Series IP Telephones.

Appendix A, “Avaya - 46xx IP Telephone MIB” Provides a link to the MIB specification for the

46xx IP Telephones (4601/4602/4602SW, 4606,

4610SW, 4612, 4620/4620SW, 4624, and

4630/4630SW).

Appendix B, “Creating Web sites for the

4630/4630SW IP Telephone” Provides information on creating and

customizing Web sites for viewing on the

4630/4630SW IP Telephone. Also describes the

current capabilities and limitations of the

4630/4630SW’s web browser.

Appendix C, “Creating Web sites for the

4610SW and 4620 IP Telephones” Provides information on creating and

customizing Web sites for viewing on the

4610SW and 4620/4620SW IP Telephones. Also

describes the current capabilities and limitations

of the web browser.

Appendix D, “Administering the 4610SW and

4620 Thin Client Directories” Provides information on administering an LDAP

directory for the 4610SW and 4620/4620SW IP

Telephones.

Appendix E, “4610SW/4620/4620SW Push

Feature” Provides information about the Push feature

available as of Release 2.1 for 4610SW, 4620,

and 4620SW IP Telephones.

Introduction

Document Organization

4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide 11

July 2004

Change History

What’s New in Release 2.1

New material in this release includes:

•Support for Avaya Communication Manager Release 2.1.

•Support for the TFTP Server on the Avaya S8300 Media Server.

•Support for the 4601 IP Telephone.

•Support for DHCP Options 1, 3, 52, 58, and 59.

•Support for DHCP Option 51, including the ability to administer a system parameter to allow the

telephone to override a DHCP lease expiration.

•Additional information about setting VLANTEST to “0” in the 46xxsettings file.

•New general system parameters: ACGSPKR, APPSTAT, DHCPSTD, ENHDIALSTAT, and

STATIC.

•New 4610SW/4620/4620SW-specific system parameters: SUBSCRIBELIST and TPSLIST to

support the new “push” feature, and FTPDIR and FTPUSERSTAT to enhance the FTP

Backup/Restore feature.

•Appendix E, which describes the new “push” feature.

•Support for the Clear Administrative Option.

•New Error messages and actions in Chapter 5.

This release also reflects removal of the following obsolete system parameters: HTTPSRVR, HTTPDIR,

and HTTPPORT.

Issue 1.0 This document was issued for the first time in November 2000.

Issue 1.1 This version of the document, revised and issued in April 2001, supports through DEFINITY®

Release 9.

Issue 1.5 This version of the document was revised in June, 2001 to support DEFINITY®Release 9.5.

Issue 1.6 This version of the document was revised to support DEFINITY®Release 10 and the 4630 IP

Telephone.

Issue 1.7 This version of the document was revised in July, 2002 to support Avaya Communication

Manager Release 1.1 and the 4602 and 4620 IP Telephones.

Issue 1.8 This version of this document was revised in June, 2003 to support Avaya Communication

Manager Releases 1.2 and 1.3, as well as the 4602SW and 4630SW IP Telephones.

Issue 2.0 This version of this document was revised in December, 2003 to add support for Avaya

Communication Manager Release 2.0, the 4610SW and 4620SW IP Telephones, and the 4690 IP

Conference Telephone.

Issue 2.1 This is the current version of this document, revised and issued in July, 2004.

Introduction

Document Organization

12 4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide

July 2004

Terms Used in This Guide

802.1p

802.1Q 802.1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism

usually referred to as 802.1p, but the content of 802.1p is now incorporated in 802.1D.

ARP Address Resolution Protocol, used for example, to verify that the IP address provided by the DHCP

server is not in use by another IP Telephone.

CELP Code-excited linear-predictive; voice compression requiring only 16 kbps of bandwidth.

CLAN Control LAN, type of Gatekeeper circuit pack.

DHCP Dynamic Host Configuration Protocol, an IETF protocol used to automate IP Address allocation and

management.

DiffServ Differentiated Services, an IP-based QoS mechanism.

DNS Domain Name System, an IETF standard for ASCII strings to represent IP addresses.

Gate-

keeper H.323 application that performs essential control, administrative, and managerial functions in the

media server. Sometimes called CLAN in Avaya documents.

HTTP Hypertext Transfer Protocol, used to request and transmit pages on the World Wide Web.

IETF Internet Engineering Task Force, the organization that produces standards for communications on the

internet.

LAN Local Area Network.

LDAP Lightweight Directory Access Protocol, an IETF standard for database organization and query

exchange.

MAC Media Access Control, ID of an endpoint.

NAPT Network Address Port Translation.

NAT Network Address Translation.

PHP Hypertext Preprocessor, software used to assist in the format and display of web pages.

PSTN Public Switched Telephone Network, the network used for traditional telephony.

QoS Quality of Service, used to refer to a number of mechanisms intended to improve audio quality over

packet-based networks.

RSVP Resource ReSerVation Protocol, used by hosts to request resource reservations throughout a network.

RTCP RTP Control Protocol, monitors quality of the RTP services and can provide real-time information to

users of an RTP service.

RTP Real-time Transport Protocol, provides end-to-end services for real-time data (such as voice over IP).

SIP Session Initiation Protocol; an alternative to H.323 for VoIP signaling.

TCP/IP Transmission Control Protocol/Internet Protocol, a network-layer protocol used on LANs and

internets.

TFTP Trivial File Transfer Protocol, used to provide downloading of upgrade scripts and application files to

the IP Telephones.

UDP User Datagram Protocol, a connectionless transport-layer protocol.

VLAN Virtual LAN.

VoIP Voice over IP, a class of technology for sending audio data and signaling over LANs.

WML Wireless Markup Language, used by the 4620 web browser to communicate with WML servers.

Introduction

Online Documentation

4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide 13

July 2004

Conventions Used in This Guide

This guide uses the following textual, symbolic, and typographic conventions to help you interpret

information.

Symbolic Conventions

NOTE:

This symbol precedes additional information about a topic. This information is not

required to run your system.

CAUTION:

This symbol is used to emphasize possible harm to software, possible loss of data, or

possible service interruptions.

Typographic Conventions

This guide uses the following typographic conventions:

Online Documentation

The online documentation for the 4600 Series IP Telephones is located at the following URL:

http://www.avaya.com/support

command Words printed in this type are commands that you enter into your system.

message Words printed in this type are system messages.

device Words printed in this type indicate parameters associated with a command for

which you must substitute the appropriate value. For example, when entering the

mount command, device must be replaced with the name of the drive that

contains the installation disk.

Administrative Words printed in bold type are menu or screen titles and labels, or items on menus

and screens that you select or enter to perform a task, i.e., fields, buttons, icons

and for general emphasis.

italics Italic type indicates a document that contains additional information about a topic.

Introduction

Related Documents

14 4600 Series IP Telephone Release 2.1 LAN Administrator’s Guide

July 2004

Related Documents

•DEFINITY®Documentation Release 8.4

This CD contains documentation that describes, among other things, how to administer a

DEFINITY switch with Release 8.4 software. This document is provided with the

DEFINITY Release 8.4 product.

•DEFINITY®Documentation Release 9

This CD contains documentation that describes, among other things, how to administer a

DEFINITY switch with Release 9 software. This document is provided with the

DEFINITY Release 9 product.

•DEFINITY®Documentation Release 10

This CD contains documentation that describes, among other things, how to administer a

DEFINITY switch with Release 10 software. This document is provided with the

DEFINITY Release 10 product.

•Avaya Communication Manager Software Documentation Release 1.1