Avaya Audix User manual

RECORDING AND SENDING MESSAGES
Sending voice or voice-fax messages
• From the activity menu [1]
• Record voice message
• When finished [#]
• Specify delivery address (see below)
• When finished [#]
• Specify delivery options (see below)
• Send message [#]
Sending fax-only messages from fax machine
• From the activity menu [1]
• Bypass voice recording [#]
• Specify delivery address (see below)
• When finished [#]
• Specify delivery options (see below)
• Load document into fax machine
• Send message [#]
• Press Start key on fax machine
Sending voice-fax messages by forwarding a fax
To send a fax to your own mailbox:
• Log in to mailbox
• From the activity menu [2]
• Forward fax with optional
voice message [1] [2]
• Record voice message
• When finished [#]
• Specify delivery address (see below)
• When finished [#]
• Specify delivery options (see below)
• Send message [#]
Specify delivery address
• For voice user:
Enter user’s mailbox number, and press [#]
• For voice user name addressing:
Press [*] [2], spell user’s name
or name of personal list, and press [#]
• For personal list, press [*] [5], then list number.
• For fax user:
Press [*] [*] [5], enter outside line number
(if needed) and telephone number,
and then press [#]
• To cancel address: press [*] [3]
• To cancel another address: press [*] [1] [*] [3]
• To list all recipients: press [*] [1]
Specify delivery options
• Make private/not private (toggle) [1]
• Make priority/not priority (toggle) [2]
• Schedule for future delivery [3]
• Attach a fax [5]
GETTING MESSAGES YOU RECEIVED
Listening to voice/e-mail messages
• From the activity menu [2]
• Listen to voice or e-mail message [0]
Responding to messages (optional)
After listening to your message, press [1] to respond to
or forward the message. Then select one of the following:
• Call sender (exits mailbox) [0]
• Reply to sender by voice mail [1]
• Forward with comment at beginning [2]
• Record and address a new message [4]
• Reply to all recipients [5]
If you select any key from the above except 0:
• Record and address your message
• When finished [#]
• Specify delivery options
• Send message [#]
Printing fax/e-mail messages
• From the activity menu [2]
• Listen to message header
• Print fax or e-mail portions [*] [1]
• Print to default machine [#]
OR
• To print to machine attached
to your telephone [*] [6]
OR
• To print to other machine you specify:
– Press [*] [*] [5]
– Enter outside line number (if needed) and
telephone number
– Press [#]
GENERAL TIPS
Not sure which key to press?
• Listen to Help at any time [*] [4]
• Go back to activity menu [*] [7]
Want to save time?
• Bypass greeting when recording [1]
• Bypass header when listening [0]
Want to adjust the way your messages are played?
• Faster [9]
• Slower [8]
• Louder [4]
• Softer [7]
• Skip forward [6]
• Skip backward [5]
Other options
• Transfer to covering extension [*] [0]
• Transfer to another mailbox [*] [8]
• Make system wait [*] [9]
• Access names or numbers directory [*] [*] [6]
• Disconnect [*] [*] [9]
CREATING MULTIPLE
PERSONAL GREETINGS
Listening to your greetings
• From the activity menu [3]
• Listen to greetings [0]
• Enter greeting number [1–4]
• When finished [#]
Creating or changing greetings
• From the activity menu [3]
• Record greetings [1]
• Enter greeting number [1–4]
• When finished [#]
Deleting greetings
• From the activity menu [3]
• Delete greeting [3]
• Enter greeting number [1–4]
• When finished [#]
Changing call types
• From the activity menu [3]
• Administer call types [4]
• Differentiate
- Busy/no-answer calls (toggle) [1]
- Personal greeting for all calls (toggle) [1]
• When finished [#]
Assigning greetings to call types
• From the activity menu [3]
• Activate greeting [2]
• Enter optional greeting number
(only if the call type is Busy or No Answer) [1–2]
• Select one of the following:
- Use greeting for busy calls [1]
- Use greeting for no-answer calls [2]
• When finished [#]
NOTE: Your system may not support all features.
NOTE: This Quick Reference Guide should be printed only
on 8½ x 14 inch stock. Printing it on stock of other
sizes (such as 8½ x 11) makes the print too small to
read.
Copyright © 2004, Avaya, Inc. All rights reserved. All trademarks identified by ®
and ™ are registered trademarks or trademarks respectively of Avaya Inc.
All other trademarks are the properties of their respective owners.
Disclaimer: Avaya is not responsible for any modifications, additions or
deletions to the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Customer and/or
end user agree to indemnify and hold harmless Avaya, Avaya's agents, servants
and employees against all claims, lawsuits, demands and judgments arising out
of, or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the customer or end user.
Printed in the U.S.A.
05/2004
Document number: 11-300045
Issue 2
AUDIX® Telephone
User Interface for
Avaya™ Modular Messaging
QUICK REFERENCE GUIDE
11-300045
ISSUE 2, MAY 2004

ABOUT THIS GUIDE
Voice messaging gives you the ability to communicate
effectively with one person or many from any touchtone
telephone 24 hours a day. The faster you become familiar
with Avaya Modular Messaging, the sooner you can put it to
work for you.
This quick reference guide provides step-by-step instructions
on how to perform important tasks when using the Modular
Messaging system through the AUDIX®telephone user
interface (TUI). For additional information, consult the
Modular Messaging TUI guide.
Note: Depending on the way your system is set up, some
features in this guide may not be available.
ENTERING THE SYSTEM
From your office extension:
! Call the system access number.
! Enter your password followed by [#].
From someone else’s office extension or from outside your organization:
! Call the system access number.
! Do one of the following:
• If the extension has an associated Modular Messaging mailbox,
press [*] [#].
• If the extension does not have an associated Modular Messaging
mailbox, press [#].
! Enter your mailbox number.
! Enter your password followed by [#].
ACTIVITY
MENU
[1]
RECORD/
SEND
MESSAGES
AUDIX
®
Telephone User Interface for Avaya
Modular Messaging Quick Reference Guide
[2]
GET
MESSAGES
SEND OPTIONS
Send immediately [#]
Toggle private / not private [1]
Toggle priority / not priority [2]
Mark for future delivery [3]
[3]
PERSONAL
GREETINGS
Recording Options
Pause / Resume recording [1]
Play back recording [2] [3]
Erase and begin again [*] [3]
End recording & approve [#]
For voice-only or voice/fax:
! At tone, record message.
! When finished, press [#]
For fax-only:
! To bypass recording, press [#]
before recording tone sounds.
MESSAGE OPTIONS
•Enter destination mailbox number,
and then press [#
]
• To “spell” name (person or list)
using touchtone keys, press [*] [2
]
Then:
! “Spell” full or partial name
! Select name from list
• To send to personal list, [*] [5
]
then personal list number
• To address to fax machine,
press [*] [*] [5
]
• OTHER OPTIONS
!List all recipients [*] [1
]
!Delete current addressee [*] [3
]
!To delete the entire message,
clear all addressees,
then press [#] [#] [#
]
• When finished, press [#
]
MESSAGE ADDRESSING
OPTIONS
Playback Options
[1][2] [3]
Rewind Pause/
Resume
[4][5][6]
Louder Skip Skip
backward* forward
[7][8][9]
Quieter Slower Faster
[*][0][#]
Replay from
beginning
Call the sender [0]
Reply to sender by voice mail [1]
Forward with comment [2]
Record new message [4]
Reply to all recipients [5]
RESPOND / FORWARD OPTIONS
Print to default fax/printer [#]
OR
Print to other fax machine:
! Press [*] [*] [5]
! Enter outside line number
and full telephone number.
! Press [#]
OR
Print to this fax machine [*] [6]
PRINT OPTIONS
Select greeting to hear [1–4]
Select optional
g
reetin
g
numbe
r
[
1
–
2
]
Select greeting to delete [1–4]
Toggle Initial setting
/
Change setting [1]
Record or re-record [1]
Play/Pause/Resume greeting [3]
Delete greeting [*] [3]
Approve/Save greeting [#]
RECORD GREETING OPTIONS
Select greeting to record [1–4]
Listen to greeting [0]
Record greetings [1]
Activate greetings [2]
Delete greetings [3]
Administer call types [4]
PERSONAL GREETING
OPTIONS
! Enter password.
!Press [#]
! Re-enter new password.
! Press [#]
[5]
PERSONAL
OPTIONS
! Record name.
! When finished, press [1]
!To a
pp
rove,
p
ress
[
#
]
[6]
CALL ME
OPTIONS
[7]
AUTOSCAN
OPTIONS
Turn Call Me on [9]
Turn Call Me off [6]
Hear current status [0]
CALL ME OPTIONS
GENERAL TIPS
Need help? Press [*] [4]
To return to the Activity
Menu, press [*] [7]
See other side for more tips and
options.
40519
Listen to message [0]
Respond to or forward message [1]
Skip to next category [*] [#]
Replay header [2] [3]
Skip to next header [#]
Keep message
in current category [*] [*] [4]
Delete message [*] [3]
Print fax / e-mail [*] [1]
Undelete message [*] [*] [8]
GET MESSAGE OPTIONS
* Changes to next language, but only if
your system supports multiple languages.
Create list [1]
Scan lists [2]
Review & modify list [3]
PERSONAL LIST OPTIONS
Administer mailing lists [1]
Set fax preferences [3]
Change password [4]
Record name [5]
PERSONAL OPTIONS
SCAN OPTIONS
Scan headers & messages [1]
Scan headers only [2]
Scan message body [3]