Avaya IP Office 1416 User manual

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Service: 604 -856- 9155
Email: [e-mail]
Making a Call
▪Lift Handset or Press Speaker key, Choose from the following:
a) Dial Extension Number OR
b) Dial 9+ Phone Number OR
c) Press Contacts to scroll through contacts
Note:Press the Mute key while on a call to mute your voice (you will be able to hear the caller but
they cannot hear you)
Call Handling
On an incoming call you can:
▪Press Ignore to silence the ringer while ringing(call is silenced for you only) OR
▪Press To VM to send the call straight to voicemail
Note: to pick up an incoming call to reception, lift handset and dial *75
Parking a Call for another Employee
▪With the active call, Press an unlit Park key (ex. Park 1), key will then flash on all phones
▪Call/Page employee to pick up “Park 1”
To Retrieve the Call:Lift handset, press the flashing Park key
Note: Placing a call on Hold will keep the call on your Personal call key and no one else will be able
to retrieve it
Transfer a Call
▪With the active call, Press Transfer key , choose from the following:
a) Enter an Extension Number OR
b) Dial 9+ Phone Number OR
c) Press Contacts to scroll through contacts
▪Announce call (optional)
▪Hang Up or Press Drop key to disconnect
To Cancel: Press Cancel soft key
Transfer a Call to Voicemail
▪With the active call, Press your Message key
▪Dial Extension Number (OR press Contacts), then press Select soft key
To Cancel: Press Cancel soft key
Paging (if Applicable)
▪Lift Handset, press preprogrammed Page key
▪Announce Call
▪Press Drop key to disconnect

Service: 604 -856- 9155
Email: [e-mail]
Last Number Redial
▪Press Redial key
▪Scroll through your outgoing calls
▪Lift handset to connect call or Press the Phone Icon to exit
Call History
▪Press Call Log key
▪Use your arrows to scroll through All calls (incoming & outgoing) OR Use your arrows
to choose the list you’d like to scroll through (Outgoing,Incoming or Missed calls)
▪Press Call soft key to dial number OR Press the Phone Icon to exit
Note: If you see icon on your display, it means you’ve missed a call.
Conference Calls
▪Make or Receive 1st call,when connected, press Hold soft key
▪Make or Receive 2nd call, press Hold soft key
▪Make or Receive 3rd call (if applicable)
▪Press Conf key to join all calls
Note:You will be assigned a conf # (usually starting at 100(see display)). Internal staff can join the
conference by dialing that conf number from their phone. An outside caller can also be transferred
to the conference number
Enter Personal Contacts:
Stores 100 personal numbers
▪Press Contacts key
▪Press your right arrow until you see Personal
▪Press New soft key
▪Spell out the name of the contact
▪Press Number key on display or use arrow to enter phone number
▪Dial 9+ Phone Number
▪Press Save soft key
Calling out from Contacts:
▪Press Contacts key, Use the left and right arrows to access your different directories:
a. All –Accesses all directories
b. External –Only external system wide speed dials(entered by system administrator)
c. Groups –Hunt groups(if applicable) ex. Accounting dept., service dept
d. Users –Internal Staff Directory
e. Personal –Numbers you have stored in your personal directory
▪Key in the name of the contact you’d like to search or use the up and down arrows to scroll
through the list of contacts
▪Press Call to call or details to see the details of the contact

Service: 604 -856- 9155
Email: [e-mail]
Ring Tone
▪Press Avaya Menu key
▪Scroll until you see Screen & Sound Options, press Select
▪Scroll until you see Personal Ringing, press Select
▪Scroll &to scroll through ring tones
▪Press Save when done
Ring Volume
With handset in the cradle OR on an incoming call
▪Press the Volume Up or Down to adjust volume