Avaya IP Office D100 Instruction Manual

IP Office
Installing and Administering D100 SIP
Wireless Phones
Release 11.1
Issue 2
April 2020

Contents
Chapter 1: Overview................................................................................................................. 4
Phone functionality.................................................................................................................. 5
Capacity and performance....................................................................................................... 6
Chapter 2: Hardware and display elements........................................................................... 8
Base station............................................................................................................................ 8
Handset.................................................................................................................................. 9
Repeater.............................................................................................................................. 10
Charge unit........................................................................................................................... 11
Headset................................................................................................................................ 11
Upgrade Jig.......................................................................................................................... 11
Display properties.................................................................................................................. 12
Chapter 3: System configuration.......................................................................................... 15
IP Office deployment scenarios.............................................................................................. 15
Configuring the D100 using IP Office Manager......................................................................... 17
Configuring the base station............................................................................................. 18
Configuring the extensions............................................................................................... 20
Configuring the static IP parameters for the base station.................................................... 21
Configuring the D100 using the Base Station Web Management Interface................................. 22
Chapter 4: Hardware preparation and installation............................................................... 24
Overview.............................................................................................................................. 24
Site planning................................................................................................................... 25
Base station installation................................................................................................... 31
Handset registration........................................................................................................ 38
Signal strength survey..................................................................................................... 41
Repeater installation........................................................................................................ 42
Chapter 5: Coverage information.......................................................................................... 48
Out of range.......................................................................................................................... 48
Chapter 6: Administration and maintenance....................................................................... 49
Overview.............................................................................................................................. 49
SystemStatusApplication................................................................................................. 49
Administration on the handset.......................................................................................... 53
Base Station Web Management Interface.......................................................................... 65
Updating base station firmware........................................................................................ 69
Updating handset firmware............................................................................................... 70
Chapter 7: Factory settings................................................................................................... 72
Resetting the base station to factory default............................................................................ 73
Resetting the base station using System Status Application................................................ 73
Resetting the base station using the Base Station Web Management Interface.................... 74
Resetting the base station using the base station............................................................... 74
April 2020 Installing and Administering D100 SIP Wireless Phones 2

Chapter 8: Accessories.......................................................................................................... 76
Chapter 9: Troubleshooting................................................................................................... 77
Changed IP parameters and lost connectivity to the base station.............................................. 77
Configuring parameters using the Base Station Web Management Interface.............................. 77
Handset display reads “Duplicate IP Address”......................................................................... 78
Handset display reads “No Service”........................................................................................ 78
Handset display reads “Searching”......................................................................................... 78
Handset not recognized by the upgrade firmware..................................................................... 78
Maintenance Mode................................................................................................................ 79
Repeater registration failure................................................................................................... 80
Unknown DECT PIN.............................................................................................................. 80
Unknown IP address.............................................................................................................. 80
Legal......................................................................................................................................... 81
Contents
April 2020 Installing and Administering D100 SIP Wireless Phones 3

Chapter 1: Overview
The D100 SIP Wireless Terminal is a cordless phone system that is adapted for IP Office. The
D100 solution delivers the productivity-boosting benefits of IP and wireless communications
across multiple offices in a convenient, lightweight handset. The D100 is a highly functional
wireless solution with scalability to support large numbers of users. A single base station can
support up to eight handsets, with each handset supporting five calls. Each IP Office can support
up to four base stations.
The D100 base station and D160 handset extensions are configured using IP Office Manager.
While some administrative options are available using the handset, the preferred method of
configuration is through IP Office Manager. Use System Status Application to administer the D100
and view configuration details.
The critical factor for installation is the location of the base station, which emits the wireless signal
range up to 350 feet (100 metres) indoors. You can extend this range using repeaters.
Before you begin, ensure that you have the required hardware and the latest firmware. Also
ensure that your users have an applicable license.
April 2020 Installing and Administering D100 SIP Wireless Phones 4

Licensing
Each D160 handset user requires an Avaya IP Endpoint license. Any additional license, such as a
Power or Mobile user license, determines the additional features available to that user. The user
consumes the license while they are logged in and they stop consuming the license when they log
out. The user does not require licensing specific to the base station.
Other factors
In ideal open field conditions, the range between a phone and a standard base station can be up to
700 feet (200 meters). However, in indoor conditions with obstacles absorbing signal strength and
reflected signals giving increased error rates, the range is more realistically between 100 to 350 feet
(30 to 100 meters).
In practice, no rules or guarantees can be given for base station coverage. Too many factors that
are unique to each site can affect coverage. For more information, see Base station installation
scenarios on page 31. See also Site planning on page 25.
Related links
Phone functionality on page 5
Capacity and performance on page 6
Phone functionality
The following table summarizes the phone functions available on the D100.
Phone functionality
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Category Support
Telephony • Account Code Entry
• Automatic Callback
• Automatic Intercom - Dial voice call
• After Call Work
• Button Programming
• Call Forward
• Call Log
• Call Pickup Any
• Call Park
• Call Record
• Conference
• Conference Meet Me
• Directed Call Pickup
• Do Not Disturb
• Emergency call
• Extension Login/Logout
• Follow Me Here/To
• Forward All
• Group Page
• Group Pickup
• Hot Desking
• Make and drop call
• Mute
• Private Call
• Relay On/Pulse
• Redial
• Remote Park
• Retrieve Call
• Speed Dial
• Stamp Log
• Transfer
• Twinning
• Voicemail
Language • English
• French
• Italian
• German
• Spanish
Ethernet 10/100 Mbps, half/full duplex, auto-negotiation
Network TCP, UDP, IP, DHCP, HTTP (future support planned for VLAN, 802.1x and SNMP).
DoS Attack
Protection
• LAND attack
• Ping Of Death
• SYN flooding attack
• ARP attack
Codec G.711
Handset You can connect up to eight handsets to a single base station.
Related links
Overview on page 4
Capacity and performance
Capacity and performance specifications for the D100 appear below.
Overview
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Base station capacity and performance
Item Value
Cell radius 100 to 350 feet (30 to 100 metres) indoors
Maximum number of base stations per IP Office 4 base stations
Maximum number of handsets that can belong to a
base station
8 handsets
Maximum simultaneous calls per base station 40 calls (5 calls per handset)
Maximum number of repeaters per base station 6
Maximum number of entries for global directory 100
Maximum number of entries for local directory 100 entries per handset
Maximum number of call logs 100 logs per handset (for both incoming and
outgoing calls)
Handset capacity and performance
Item Value
Maximum simultaneous calls per handset 5 calls
Average talk time (with new battery) 16 hours
Average standby time (with new battery) 168 hours
Repeater capacity and performance
Item Value
Cell radius 100 to 350 feet (30 to 100 metres) indoors
Maximum number of repeaters per base station 6
Maximum number of linked repeaters 3
Maximum number of channels per repeater 4
Note that calls carried from linked repeater
consumes channels.
Limitations
• There is currently no support for DTMF over SIP Info.
• There is currently no support for Account Code Entry using a soft key.
Related links
Overview on page 4
Capacity and performance
April 2020 Installing and Administering D100 SIP Wireless Phones 7

Chapter 2: Hardware and display elements
Base station
No. Label Description
1 Reset button hole Press and hold for five seconds to reboot the base station.
2 Registration button Press and hold until the base station LED flashes to register the
base station with IP Office.
Hold this button for three seconds when registering handsets.
For more information, see the following:
•Capacity and performance on page 6
•Base station installation on page 31
April 2020 Installing and Administering D100 SIP Wireless Phones 8

•Performing a base station survey on page 30
•Signal strength survey on page 41
•Reset base station on page 57
•Updating base station firmware on page 69
•Handset registration on page 38
Handset
No. Label Description
1 Up/Down keys Use the Up/Down keys to control the speaker and ringer volume.
You can also use these keys to correct name and number entry
when programming a speed dial button.
2 Mute key Use the Mute key to mute the handset microphone.
Table continues…
Handset
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No. Label Description
3 Soft keys (S1–S4) Use a soft key to activate the option listed directly above the key
on the display. The D160 has four soft keys.
4 Off-Hook/Handsfree key Use the Off-Hook/Handsfree key to answer a call or to enter the
handsfree mode.
5 On-Hook key Use the On-Hook key to end a call or to exit a menu.
6 Dialpad Use the Dialpad to make calls, to enter contact phone numbers
and names, and to navigate through contacts and call logs.
7 Function keys (F1–F8) Use a function key to activate the feature assigned to that function
key. The D160 has eight configurable function keys.
For more information, see the following:
•Capacity and performance on page 6
•Powering the handset on page 38
•Handset registration on page 38
•Updating handset firmware on page 70
Repeater
Repeaters effectively extend the range of the base station by 100 to 350 feet (30 to 100 metres)
indoors.
For more information, see the following:
•Capacity and performance on page 6
•Repeater installation on page 42
•Repeater registration on page 43
•Signal strength survey on page 41
Hardware and display elements
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Charge unit
The following image shows the charge unit from three different angles. Note that you can leave
the handset in the charge unit when it is not in use.
No. Label Description
1 Rechargeable battery slot To recharge a spare D100 battery.
2 Cradle To hold the handset upright while it charges.
3 Blue handset LED To indicate when the handset is placed in the charge unit.
4 Blue battery LED To indicate when the battery slot is in use.
5 Battery slot tab To lock the rechargeable battery in place. Press down on this tab
to unlock and remove the battery.
Headset
To use a headset, plug the headset into the headset jack during the talk or handsfree modes.
While using a headset, you can switch between the talk mode and the handsfree mode, but the
headset mode remains active until you unplug the headset.
Upgrade Jig
You require the Upgrade Jig to update the handset firmware.
Charge unit
April 2020 Installing and Administering D100 SIP Wireless Phones 11

For more information, see Updating handset firmware on page 70.
Display properties
The following sections describe the display properties for the handset LCD as well as the base
station, charger, and repeater LEDs.
Handset LCD
The handset LCD consists of three rows. The top row consists of six icons while the remaining two
rows consist of 24 alphanumeric characters.
The following tables describe the icons and soft key options visible on the handset LCD.
Status icon Description
The handset talk mode icon.
This icon is on during an active call and flashes when a call is on hold.
Table continues…
Hardware and display elements
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Status icon Description
The battery status icon. The number of bars visible on the icon indicates the power
level of the battery.
When the handset is on the charger, the battery status icon cycles through each icon
level from Low to Full until the phone is fully charged.
•Battery Full = Three bars indicate that the remaining capacity is between 70 and
100%.
•Battery Level 2 = Two bars indicate that the remaining capacity is between 40 and
70%.
•Battery Level 1 = One bar indicates that the remaining capacity is between 15 and
40%.
•Battery Low = Zero bars indicate that the remaining capacity is between 5 and 15%.
The icon flashes intermittently.
•“Change Battery” Message = The phone is not functional. The remaining capacity
is between 0 and 5%.
The mute icon. Indicates that the ringer is set to Off. In the Vibrate mode, the mute icon
is not visible.
The mail icon. Indicates a new voicemail message.
The speaker icon. Indicates that the phone is in the handsfree mode.
The mute icon. Indicates that the microphone is muted.
Soft key Description
Featur To access the Feature mode.
Msgs To access the Voicemail feature.
Redial To call the most recently called number.
More.. To access more soft key item lists (see below).
CLog To access the Call Log page.
Dir To display the system and local phone directories.
Time To display the current time, accessed using the More.. soft key.
Table continues…
Display properties
April 2020 Installing and Administering D100 SIP Wireless Phones 13

Soft key Description
Config To access the configuration menus, such as “User Settings”.
Use the More.. soft key to access the Config option.
123 To switch to numeric input mode, accessed using the More.. soft key.
abc To switch to alphabetic input mode (the default), accessed using the More.. soft key.
Base station LED
The base station has two LEDs. The green LED indicates the connection status, and the blue LED
indicates the base station operating mode.
Green LED state Connection status
On Connected to IP Office
Off Not connected to IP Office
Flashing Trying to connect to IP Office
Blue LED state Base station mode
On The normal operating mode
Off The base station is powered off
Flashing (300ms on,
300ms off)
The registration mode
Flashing (200ms on,
200ms off)
The maintenance mode
Flashing (300ms on,
100ms off)
The maintenance mode, or the default IP setting mode
Repeater LED
LED state Repeater status
On Connected to the base station
Off Not powered or registered to a base station
Flashing The searching mode, or attempting to connect to the base station
Hardware and display elements
April 2020 Installing and Administering D100 SIP Wireless Phones 14

Chapter 3: System configuration
The following sections contain all the information needed to configure IP Office for the D100 SIP
wireless terminal using IP Office Manager. Read the following instructions to determine scenarios,
configure IP Office, and create extensions and users. For information on powering and booting up
the device, discovering IP Office, registering DECT RF, and installing repeaters, see Overview on
page 24.
Limitations:
The D100 base station can handle a maximum of 40 characters in the SIP URI.
In IP Office Manager, navigate to System > LAN1 > VoIP and ensure that the parameter entered in
the Domain Name field is an appropriate length according to the 40 character SIP URI limitation.
Related links
IP Office deployment scenarios on page 15
Configuring the D100 using IP Office Manager on page 17
Configuring the D100 using the Base Station Web Management Interface on page 22
IP Office deployment scenarios
When preparing IP Office for D100 deployment, you must configure the correct type of network
addressing. The location of the DHCP server and the number of IP Office servers in the subnet
determine the network addressing scenario.
By default, the base station is configured as a DHCP client and IP Office is the preferred DHCP
server. In this scenario, the system requires minimum configuration. The base station obtains the
IP address, subnet mask, default gateway, and configuration server address from the DHCP
server.
If the network uses a third-party DHCP server, the base station obtains the IP address, subnet
mask, and default gateway from the DHCP server and then runs an IP Office discovery
mechanism to obtain the configuration server address. The base station then registers to the first
IP Office that responds. In this situation, only one IP Office server can be available on the subnet.
Refer to Scenario 1.
If multiple IP Office servers are available on the subnet, the IP Office discovery mechanism will not
work properly. You must use static addressing where multiple IP Office servers exist on the same
subnet. Refer to Scenario 2.
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When adding a new SIP DECT Line, IP Office Manager assumes that the base station acts as the
DHCP client. In some deployments, configuring the base station's IP parameters statically might
be desirable.
A single IP Office can support up to four base stations. If multiple base stations are connected to
an IP Office, you must configure the MAC Address parameter for each of the SIP DECT Lines
using IP Office Manager. If only one base station is connected to the IP Office, you do not need to
configure the MAC Address.
Consider the following network configuration scenarios before you deploy the D100 terminal.
Network configuration Scenario reference
A single IP Office in the subnet that hosts the DHCP server. Follow Scenario 1
A single IP Office in the subnet with DHCP hosted by a third-
party server.
Follow Scenario 1
Multiple IP Office units with the DHCP located on an IP Office
unit where the base station is configured.
Follow Scenario 1
All other network configuration scenarios require static IP
addressing.
Follow Scenario 2
Scenario 1
You must configure the base station in IP Office Manager.
In this scenario, you can still configure the base station with static IP parameters. If you configure
static IP parameters, the base station uses and maintains these parameters after rebooting the
base station, or until you modify the IP parameters in IP Office Manager.
Procedure
1. Configure the base station in IP Office Manager:
• Configure the SIP DECT Line as described in Configuring the base station on page 18.
• Configure the SIP DECT Extensions as described in Configuring the extensions on
page 20.
•Optional: Configure the static IP parameters for the base station. See Configuring the
static IP parameters for the base station on page 21.
Double-check the values you enter as you might inadvertently lose connectivity to the base
station by providing incorrect values.
2. Connect the base station to the subnet where the IP Office can be reached.
The base station downloads the configuration parameters and reboots if any parameters
were modified.
Scenario 2
You must use static IP addressing for the base station.
In static addressing, you must configure each base station individually in IP Office Manager with
network-specific addressing. In addition, you must configure static IP addressing on the base
station prior to installing it on the network.
System configuration
April 2020 Installing and Administering D100 SIP Wireless Phones 16

Since static addressing requires DHCP to be off, the base station cannot retrieve the network
parameters from IP Office and you must turn off the DHCP client and configure the base station's
network parameters using the Base Station Web Management Interface.
A base station is configured as a DHCP client by default, so you must access that base station
and configure the addressing parameters, otherwise the base station assigns an address
automatically. When there is no DHCP server in the subnet, the base station uses the following
addressing parameters:
•IP Address: 192.168.1.100
•Mask: 255.255.0.0
Once you know the IP address of the base station, enter this address in a web browser on a PC
connected to the subnet. Doing so provides access to the Base Station Web Management
Interface. For more information, see Base Station Web Management Interface on page 65 .
Procedure
1. Configure the base station in IP Office Manager according to the instructions in Configuring
the D100 using on page 17.
• Configure the SIP DECT Line as described in Configuring the base station on page 18.
• Configure the SIP DECT Extensions as described in Configuring the extensions on
page 20.
•Mandatory: Configure the static IP parameters for the base station. See Configuring the
static IP parameters for the base station on page 21.
2. In the Base Station Web Management Interface, configure the static IP parameters for the
base station. See Configuring the D100 using the Base Station Web Management
Interface on page 22.
3. Connect the base station to the subnet where the IP Office resides.
The base station downloads the configuration parameters and reboots if any parameters
were modified.
Related links
System configuration on page 15
Configuring the D100 using IP Office Manager
Using IP Office Manager, configure the D100 for use on IP Office.
You must configure the D100 components in IP Office prior to connecting and powering the base
station. Otherwise, if the base station is already connected and running, you will have to reboot
the base station after you configure IP Office.
The D100 SIP DECT system consists of two types of components:
• A SIP DECT Line that represents a D100 base station
• A SIP DECT Extension that links a specific user to a D100 base station
Ensure that you associate a SIP DECT Extension with a single SIP DECT Line.
Configuring the D100 using IP Office Manager
April 2020 Installing and Administering D100 SIP Wireless Phones 17

Before you begin
Install IP Office Manager and connect it to a fully functioning IP Office. Obtain an Avaya IP
Endpoint license for each D160 handset. The user consumes the license while they are logged in
and they stop consuming the license when they log out.
Obtain any licenses, such as Power user or Mobile user licenses, that provide the user with
additional features.
The user does not require licensing specific to the base station.
Related links
System configuration on page 15
Configuring the base station on page 18
Configuring the extensions on page 20
Configuring the static IP parameters for the base station on page 21
Configuring the base station
Procedure
1. In IP Office Manager, open the Line menu for the desired IP Office control unit.
2. Right-click any line and select New > SIP DECT Line.
System configuration
April 2020 Installing and Administering D100 SIP Wireless Phones 18

3. Configure Base Name and Base MAC Address. You do not need to configure the MAC
address if only one base station is configured.
4. Click the VoIP tab and configure the VoIP parameters. You can modify the default values if
necessary.
Note that the D100 supports only G.711 codecs.
5. Press OK .
Note:
On the System > LAN1 > VoIP tab, ensure that the SIP Registrar Enable check box
is selected.
Next steps
Configure at least one extension to associate with the SIP DECT line. See Configuring the
extensions on page 20.
Related links
Configuring the D100 using IP Office Manager on page 17
Configuring the D100 using IP Office Manager
April 2020 Installing and Administering D100 SIP Wireless Phones 19

Configuring the extensions
Procedure
1. In IP Office Manager, open the Extension menu for the desired IP Office control unit.
2. Right-click any extension and select New > SIP DECT Extension.
3. Configure the extension parameters.
4. Navigate to the SIP DECT Base tab and select the base station to which this extension
belongs.
5. Press OK.
6. Confirm the creation of an associated user. Select Yes to accept or No to cancel.
If you select Yes, the system opens the user configuration window.
7. Configure the user as you would for a regular SIP extension.
System configuration
April 2020 Installing and Administering D100 SIP Wireless Phones 20