AVer SVC User manual

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©
2017 AVer Information Inc. All rights reserved.
AVer SVC
Quick Installation Guide
Package Contents
1
2
3
4
Zoom
Layout
Vol
Presentation
5
6
7
8
9
10
11
12
13
14
15 16
17
1. Main System
2. Camera
3. Microphone
4. Remote Controller
5. Power Adapter
6. Power Cord
7. VGA Cable
8. DVI to VGA Converter
9. Mini Din 8 pin MIC Cable
10. HDMI Cable x 2
11. Camera Cable
12. RJ-45 Cable
13. Warranty Card
14. Quick Installation Guide
15. Back Panel Label
16. Cable Retainer
17. AAA Batteries(for Remote controller)
P/N: 300AV2B1-EAB

Connection Diagram

Please put the panel label on the main system so that users can easily plug/unplug all cables from the
front.
Remote Controller
Zoom
Layout
Vol
Presentation
Power
Hang up
Home
Back
Video input
Navigation
buttons
Volume +/-
Layout
Record/
Livestream
Preset
Numeric
Pad
Call
Delete
Far/Near
Zoom in/out
Presentation
Mute
Enter
Info
Keypad
Phonebook
Help
Snapshot
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Button Description
Press and hold can switch camera control
between main and 2nd camera.
Press and hold to turn on/off DND mode (do
not disturb).
Layout
Press and hold can switch display mode
between single and dual mode.
Press and hold can switch to OSD menu
between primary and secondary screen.
Press and hold will display broadcasting
message.
Press and hold can switch EZDraw screen on
SVC screen view if EZDraw is connected with
SVC system.
Press and hold can switch between number
and character mode.

Setup Wizard
For the first time using AVer SVC system, the Installation Wizard will guide you to setup your SVC
system step by step. After completing the wizard setup, user may start to use your SVC system.
1. Connect your SVC system well and turn on the
power. After your SVC system starting, user will
see the Installation Wizard screen shown up.
2. Language: Select the language of your SVC
system. Use to expand the drop-down list.
Then, use or button to move the
selection and press to confirm the selection.
3. After selecting, press to move to “Next” option
and press to go to the next step.
4. Follow the instructions and complete your settings.
5. Click “Finish” to complete the Installation Wizard
setup and go to home menu.
6. Please press on the remote controller to
start making a call.
Network Quick Setup Guide
Default IP address: 192.168.0.1.
Please change your SVC’s IP address at the start.
There are three possible setup scenarios for most video conferencing users, if yours is:
1. Public IP Configuration (Outside of Firewall).
2. Private IP Configuration (Behind Firewall with Port Forwarding). Please refer to the following table
“SVC H.323 Related Port Usage for Firewall Setup” for your firewall Port forwarding setup.
3. H.460 Gatekeeper with Firewall Traversal. Please refer to the following table “SVC H.323 Related
Port Usage for Firewall Setup “for your firewall Port forwarding setup.
SVC Related Port Usage for Firewall Setup
(Please set the following ports in port forwarding in your firewall before start installing your SVC)
Port Function Type
1719 Gatekeeper UDP
1720 H.323 Call setup TCP
30000 ~ 35999 Control and media for audio, video, content, and
data/FECC TCP and UDP
80,443 HTTP/HTTPs Interface (WebTool), EZDraw TCP
23 Telnet TCP
5060, 5061 SIP TCP and UDP
10443 WebRTC TCP
5000, 50001 ScreenShare, VCLink TCP

Scenario 1 – Public IP Configuration (Outside of Firewall)
Your SVC is connecting directly to the internet.
InternetSVC
1. From the remote press “Home” > >
“Settings”.
2. Press >“
Network”.
3. Select “LAN Configuration”.
4. And In the drop-down list “IP Address Type”,
choose “Static IP”, “DHCP” or “PPPoE”.
- Static IP: Input the “IP address”, “Subnet
Mask” and “Default Gateway”.
- DHCP: Get the IP address from local DHCP
server.
- PPPoE: Input the PPPoE login “User name”
and “Password”.
5. Select “Apply” and press (Enter).
6. Press “Home” on the remote to return to the
home menu.
7. Press the (Call) button on the remote
controller and you are ready to make your first
call.

Scenario 2 –Private IP Configuration (Behind Firewall with Port Forwarding)
Your SVC is connecting to the internet through a firewall.
Firewall InternetSVC
1. From the remote press “Home” > >
“Settings”.
2. Press > “Network”.
3. Press “LAN Configuration”.
4. And In the drop-down list “IP Address Type”,
choose “Static IP”. Manually input the “IP
address”, “Subnet Mask” and “Default
Gateway”.
5. Select “Apply” and press (Enter).
6. Press (Back) on the remote to return to
previous menu. (If you have H.323 ALG enabled,
skip to step 9).
7. In the Network page, go to “Firewall”.
8. Select “ON” in the NAT Configuration check box
and enter the IP address in the “NAT Public
(WAN) Address” field.
9. Press the “Home” button on the remote to return
the home menu.
10. Press the Call button on the remote
controller and you are ready to make your first
call.

Scenario 3 – H.460 Gatekeeper with Firewall Traversal
Your SVC is connecting to the internet through a firewall and you have a Gatekeeper outside the
firewall.
SVC Firewall Gatekeeper Internet
1. From the remote press “Home” > >
“Settings”.
2. Press > “Network”.
3. Select “LAN Configuration”.
4. And In the drop-down list “IP Address Type”,
choose “Static IP”. Manually input the “IP
address”, “Subnet Mask” and “Default
Gateway”.
5. Select “Apply” and press (Enter).
6. In the Network page, go to “Gatekeeper”.
7. Enter the IP address of your Gatekeeper in the
“Gatekeeper IP Address” field and enable the
“Connect to Gatekeeper” check box.
8. Enable the “Enable H.460 Firewall Traversal”
option.
9. Press the “Home” button on the remote to return
the home menu.
10. Press the (Call) button on the remote
controller and you are ready to make your first
call.

Troubleshooting
1. Make sure you have changed your default IP address. The default IP address is 192.168.0.1, in
order not to conflict with other devices in the same LAN, please change your IP address at the
start.
2. Video conference call is established but no video or voice.
‐If you are connecting to AVer SVC with firewall, make sure you have done the port forwarding
correctly. For non H.323 ALG firewall, please set the NAT configuration and the WAN IP
address on AVer SVC system is entered.
‐We suggest having a fixed public IP address for AVer SVC system. With dynamic public IP
address, it will change after a certain period which depends on your local ISP.
‐There is a routing issue if you installed two AVer SVC systems sharing one public IP address.
3. Unable to connect to other Video Conferencing systems.
‐Check to see if you dial the correct IP address.
‐Ensure the power status of the device from the other site is on.
‐Verify if the firewall blocks the inbound traffics from the other site.
‐Verify if the other site rejected your Video Conferencing call.
4. Unable to see the OSD.
‐Check to see if your cable is connecting correctly.
‐Make sure your system and display are well-connected and then reboot your system. (Your
display should be switched on before you reboot your system).
‐Press “ ” button on remote controller (User needs to keep pressing until OSD menu is
shown).
5. Cannot open WebTool by IE 9, IE 10, and IE11.
a. Click (Tools) in IE.
b. Select “F12 developer tools”.
c. Change Document Mode to Internet Explorer 9 standards.
d. Disable intranet sites in Compatibility View. Go to “Tools” “Compatibility view settings”.
e. Unclick the checkbox “Display intranet sites in Compatibility View” and then click “Close”.
For more information, please visit and download SVC user manual at our website http://www.aver.com