AVer EMC1000 User manual

www.aver.com
EMC1000
User’s Manual

TABLE OF CONTENTS
INTRODUCTION .................................................................................................................... 3
Features....................................................................................................................................................... 3
Package Contents........................................................................................................................................ 3
INSTALLATION ..................................................................................................................... 4
Getting Familiar With the AVer EMC1000..................................................................................................... 4
Front Panel.............................................................................................................................................. 4
Back Panel............................................................................................................................................... 4
Connect the EMC1000................................................................................................................................. 5
INITIAL SETUP...................................................................................................................... 5
Set up PC Network....................................................................................................................................... 6
Network Planning ......................................................................................................................................... 6
Bandwidth Planning................................................................................................................................. 6
Firewall Planning...................................................................................................................................... 7
Near-End NAT Traversal.......................................................................................................................... 7
Far-End NAT Traversal............................................................................................................................ 8
Decide EMC1000 Network Setup Topology............................................................................................. 9
Configure EMC1000 Network ................................................................................................................ 10
User Management for Web Accessing........................................................................................................ 11
SIP Configuration....................................................................................................................................... 12
SIP Interface.......................................................................................................................................... 13
Built-in Registrar / Proxy ........................................................................................................................ 13
External Registrar.................................................................................................................................. 13
Outbound Proxy..................................................................................................................................... 14
Use Built-in SIP Registrar ...................................................................................................................... 14
Add SIP Users....................................................................................................................................... 15
Show and Edit SIP Users....................................................................................................................... 15
Access Numbers........................................................................................................................................ 16
Configure Access Numbers ................................................................................................................... 16
Date and Time............................................................................................................................................ 17
Maintenance............................................................................................................................................... 18
upgrade...................................................................................................................................................... 19
Conference (Meeting) Summary................................................................................................................. 19
Conference (Meeting) Settings................................................................................................................... 20
Content Sharing ......................................................................................................................................... 21
USAGE OF EMC1000 ........................................................................................................... 21
Dialing to a Conference.............................................................................................................................. 21
Leader Dashboard...................................................................................................................................... 23
SPECIFICATIONS ................................................................................................................ 27
TROUBLESHOOTING .......................................................................................................... 27
LIMITED WARRANTY .......................................................................................................... 28
Limitations of Warranty............................................................................................................................... 28
Disclaimer of Warranty............................................................................................................................... 28
Limitation of Liability................................................................................................................................... 29
Governing Law and Your Rights................................................................................................................. 29

2
FEDERAL COMMUNICATIONS COMMISSION STATEMENT (CLASS A) ............................... 30
COPYRIGHT ........................................................................................................................ 31
Trademarks................................................................................................................................................ 31
Disclaimer .................................................................................................................................................. 31

3
Thank you for choosing EMC1000 MCU (Multipoint Control Unit). It is a SIP(Session Initiation
Protocol)-based videoconferencing appliance that hosts a group video call up to 10 parties. You can
join EMC1000 meeting from AVer HVC or EVC videoconferencing system(s) or EZMeetup apps
running on PC, tablet and smartphone.
EMC1000 has an easy to use web-based configuration and management console. You can setup,
monitor, manage and moderate the meeting anywhere.
FEATURES
SIP based MCU (Multipoint Control Unit) in 1U form factor.
Support full content sharing experience (send and receive) among AVer HVC and EVC systems
Support AVer EZMeetup application for PC and iOS
Support compatible room system, videophones, VoIP phone, client software, and IP PBX
Maximum capacity: VGA (640x480) up to 10 viewable parties or CIF (352x240) up to 2 rooms,
total 12 viewable parties
You can use EMC1000 built-in SIP registrar or register EMC1000 as client to IP PBX or both
Near end and far end NAT and firewall traversal
Support H.264 video codec and wideband G722.1 audio codec. G723, G711a, G711u and iLBC
are also supported
Easy to use web management console
Meeting moderator can control the meeting using leader dashboard
PACKAGE CONTENTS
EMC1000 main unit
Power cable: USA and EU
1 beige/gray Ethernet CAT-6 cable
1 orange Ethernet cross cable
1 serial I/O cable
1 USB to mini USB cable
1 bag of screws for rack mount
INTRODUCTION

4
GETTING FAMILIAR WITH THE AVER EMC1000
EMC1000 is a 1U rack mount appliance.
FRONT PANEL
Name
Function
(1) LED Indicator
Power, HD (harddisk), NIC1 (LAN1), NIC2 (LAN2) and overheat status
(2) POWER Button
Press this button to turn on/off the system. Power off shuts down the
main system power, keep standby power alive. Before service the
system, shutdown the system and pull the power plug off.
(3) RESET Button
Reboot the system.
BACK PANEL
Name
Function
(1) POWER Port
Connect the power supply cord to a suitable power outlet.
(2) LAN2 Port
(3) Ethernet Port PCI-E
Run the included gray CAT6 cable from (2) to (3).
(4) LAN1 port
Run the included orange cross cable to a PC to start your initial
configuration.
(5) serial port
In case orange cross cable not working properly, use serial port to
configure the system.
INSTALLATION

5
CONNECT THE EMC1000
Before making the connections, make sure all devices are powered off. EMC1000 factory IP address
is 192.168.0.1.
1. If you decide to put EMC1000 on the rack,
use the screws to secure it to rack.
2. Connect the power cable
3. Connect the beige/gray CAT6 cable
between LAN2 and PCI-E
4. Connect the orange cross cable between
LAN1 and PC
INITIAL SETUP

6
SET UP PC NETWORK
One the PC you use for EMC1000 initial setup, go to Control Panel, Network, Change Adapter Setting,
right mouse click Adapter Property. Only check “Internet Protocol Version 4 (TCP/IPv4)”, click on
“Properties”, change IP setting to “Use the following IP address”, enter the IP address and Subnet
mask indicating below.
Make sure the orange cross cable is connected properly from LAN1 on EMC1000 to the PC you just
did the network setting change. Open internet browser on that PC, type in 192.168.0.1 in URL, hit
enter. EMC1000 login screen appears in browser. CHANGE THE language via top left corner
language drop down list if needed.
EMC1000 default login is username admin and password admin. Enter both, click to enter
administration page.
NETWORK PLANNING
BANDWIDTH PLANNING

7
As factory default, new conference is set at VGA quality low bandwidth. Each participant uses
512Kbps bandwidth. For a conference up to 10 VGA participants, it requires 512K x 10 = 5Mbps
bandwidth each way. If all 10 parties are coming from outside of company LAN, your internet needs
to reserve 5Mbps bandwidth during conference. If 5 out of 10 are inside LAN, 5 are outside, then you
need to reserve 2.5Mbps (512K x 5) bandwidth for EMC1000 during conference.
FIREWALL PLANNING
If you install EMC1000 inside company firewall and there are guest participants or remote employees
joining the conference. Likely you need to open the following ports on your firewall.
Port
Function
Type
5060, 5061, 5063
SIP
TCP and UDP
10000 to 11000
RTP media
TCP and UDP
80
HTTP Interface (WebTool)
TCP
NEAR-END NAT TRAVERSAL
In a deployment scenario where EMC1000 is located behind a firewall and is configured with private
IP address, the signaling sent from the EMC1000 messages will contain private IP addresses. Unless
the firewall provides VoIP NAT Traversal services, sessions will not connect, as the singling
messages will contain non-routable addresses. This issue is called Near-End NAT traversal, as the
problem to be solved is “near” – meaning the close firewall.
EMC1000 solves this problem by providing near-end NAT traversal as part of the EMC1000. The
private IP addresses within the SDP are replaced by the NAT’s public IP address and the clients
receive SIP messages which include SDP with accessible public IP addresses, providing session
completion.
1. Select System Settings, SIP Configuration
2. Click Edit
3. Check Enable Registrar / Proxy checkbox
4. Enter a value for Listening SIP Port
5. Check the MCU is behind NAT checkbox
6. Enter a value for MCU Public IP / Domain Name:
or
7. Press Save to save the configuration
8. After the system restarts, Near-end NAT traversal is applied

8
FAR-END NAT TRAVERSAL
When the SIP client is behind a firewall, EMC1000 may receive private IP addresses in the receive
SDP (for sending the session’s RTP packets). In this case, the packets cannot be sent before the
first packets are received from the cliebt. The system learns the actual public IP address of these
packets and sends the transmitted RTP packets to this address.
Far-end NAT traversal is applied automatically and no setting in needed in EMC1000.
In order for this topology to work, the SIP clients located behind the local firewall must support
Near-end NAT traversal.
Near-end NAT traversal for SIP clients requires the SIP clients sending their routable (in most cases
public) IP address in their contact information and r-port parameter.

9
DECIDE EMC1000 NETWORK SETUP TOPOLOGY
Before you proceed further, let’s decide where you will put EMC1000.
If you don’t have EMC1000 compatible IP PBX or like to keep videoconferencing separate from VoIP,
you can have all HVC/EVC registers to EMC1000 built-in SIP registrar. To allow guests or remote
employees participate EMC1000 meeting directly, you will assign a public IP or public URL. Also,
you need to open firewall pinholes for EMC1000.
You can also put EMC1000 in DMZ (Demilitarized Zone of firewall) with LAN and public IP address.
If you have an EMC1000 compatible IP PBX and like to have EMC1000 and HVC/EVC register to PBX
as SIP clients. You may put EMC and HVC/EVC all inside LAN. To allow guests or remote
employees participate EMC1000 meeting directly, you will assign a public IP or public URL. Also,
you need to open firewall pinholes for EMC1000.

10
CONFIGURE EMC1000 NETWORK
1. Go to system setting,
network setting, current
settings and status appear.
Click on to start setup.
2. After you finish the editting,
write down EMC1000 new
network settings, click
to apply the changes or
to discard the changes.
3. EMC1000 will reboot.
4. If you set the network to
DHCP, IP address may
change (usually not
recommended) and only
Hostname is editable.
Hostname and DNS are very
important for firmware
upgrade, SIP call with
domain name and
NAT/firewall traversal.
Make sure you remove the cross cable and connect EMC1000 to production network when EMC1000
reboots. Change your PC network setting back to the original setting (e.g. DHCP). Enter EMC1000
new IP address in internet browser URL. Log in using admin and admin.

11
USER MANAGEMENT FOR WEB ACCESSING
.
Select User Management, you
can click on specific user
account to edit naming or
password. Or click on
to create
additional users. Admin role
has full access to all EMC1000
settings. User can only create,
view and control the
conference (meeting).
You can delete an existing
user by clicking .

12
SIP CONFIGURATION
SIP parameters are in
SIP CONFIGURATION.
Click to start editing.

13
SIP INTERFACE
Parameter
Vaules
Description
Listening SIP Port
Port
This parameter provides an additional SIP port for SIP interactions between
EMC1000 and external entities. The external entities can be SIP UAs like SIP
PBXs, or non-registered SIP clients.
SIP clients cannot register to EMC1000 through this port, to register with
EMC1000 the Listening SIP Port of the Built-in Registrar / Proxy should be used.
Block Direct Calls
Check-box
(Yes/No)
If this box is checked, direct incoming calls through “SIP Listening Port” (see
above), will be blocked.
BUILT-IN REGISTRAR / PROXY
Parameter
Vaules
Description
Enable Registrar / Proxy
Check-box (Yes/No)
If this box is checked then EMC1000 can be used as a registrar
for SIP clients.
Listening SIP Port
Port
This is EMC1000’s built-in listening SIP port, used for
registration of SIP clients and session establishments. It is
applicable only if “Enable Registrar / Proxy” (above) check-box
has been set.
REGISTER Authenticate
Required
Check-box (Yes/No)
“REGISTER Authenticate Required” is a check box that
determines the authentication of the managed users to
EMC1000. Managed users are users that are provisioned in
the system. If the box is checked, non-managed users are
not allowed to register with the system.
Authentication Realm
String
Authentication realm of EMC1000 built-in Registrar for
REGSITER digest challenge, any string can be used.
SIP Users
Add Users
Used to add new users to the system. This function is
applicable only when “Enable Registrar Proxy” and
“REGISTER Authenticate Required” check-boxes have been
checked. For more details, please refer to “Add Users”.
Show Users
Used to display the system’s users. This function is applicable
only when “Enable Registrar / Proxy” check-box has been set.
For more details, please refer to “Show Users”.
NAT Traversal
MCU is behind NAT
Check-box (Yes/No)
States whether the MCU is behind a NAT.
MCU Public IP / Domain
Name
IP address
SIP public IP address or domain name, used for near-end NAT
traversal. NAT Traversal is not applicable for sessions which
use SIP Interface: SIP Listening Port.
EXTERNAL REGISTRAR
Parameter
Vaules
Description
Use External
Registrar
Check-box
(Yes/No)
If an external registrar is configured, EMC1000 registers access numbers and
conference rooms to the external registrar.
Registrar IP/
Domain Name
IP address
The external registrar IP address or domain name
Registrar Port
Port
The external registrar SIP port
Use REGISTER
Check-box
Indicates whether the registration requires authentication.

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Authentication
(Yes/No)
Authentication
Realm
String
The Authentication realm of the External Registrar Must be the value sent in 401
response to REGISTER messages (Authentication is supported for REGISTER
only).
OUTBOUND PROXY
Parameter
Vaules
Description
Use Outbound
Proxy Server
Check-box
(Yes/No)
States whether an outbound proxy server is used.
In case that the EMC1000 is behind NAT or configured with public IP, and NAT
traversal (Near or Far end) is provided by EMC1000, the Outbound proxy server
should not be configured.
Outbound Proxy
Server IP
IP address
The Outbound proxy server IP address.
Outbound Proxy
Server Port
Port
The Outbound proxy server port
1. Click to discard the changes
and revert to previous settings.
Click to save the changes.
2. If any SIP parameter has been
modified, then all the active calls
will be dropped and the application
will restart. In this case the user’s
confirmation is required:
3. Click OK, the application restarts,
and the new configuration is
applied.
USE BUILT-IN SIP REGISTRAR
If you are setting up EMC1000 in an
environment without IP PBX or you plan to
use EMC1000 built-in SIP registrar, you will
check “Enable Registrar”. If you like to
enforce authentication for each SIP user,
check “REGISTER Authentication
Required” as well. If EMC1000 is installed
in NAT environment and you like to map it
to public IP for remote employees or guests
to join the call, check “MCU is behind NAT”
and enter public IP in “MCU Public IP /
Domain Name”.

15
ADD SIP USERS
If you enable Built-in Registrar, you can add
SIP users by clicking . Click to
confirm the action.
SHOW AND EDIT SIP USERS
1. Click on to see all SIP users. You can edit each of them as well.
2. The columns on this screen can be sorted in ascending or descending order by clicking on any of
the column headers.
Filtering the Displayed List
3. The user is enabled to filter the displayed list, using the toolbar at the top of the table:
4. Filtering criteria are as follows:
Username. Type a full Username or a partial string from it.
SIP URI. Type a full SIP URI or a partial string of it.
Status. Choose Any, Registered and NON-Registered options, to see all the users, registered
or non-registered users accordingly, using the drop-down menu.
5. Pressing on Refresh resets the filter and the original list re-appears on the screen.
Managed Users
6. Managed Users are users that are provisioned in the system. Non-Managed Users are users
which are not provisioned in the system. Non-Managed users are allowed to register to use the
system only if the REGISTER Authentication Required parameter is not set.
Operation
7. To delete a user click on . A dialog-box
pop-up for user’s confirmation.
8. Modify Password:
Click on the following window opens, enter
the password.

16
ACCESS NUMBERS
An access number is a number which a participant dials to connect to EMC1000. An interactive voice
response system directs the user to enter the conference number and the PIN code. However, access
numbers are not mandatory, since a participant can also join a conference by dialing directly the
conference number.
EMC1000 supports multiple access numbers. If the number dialed by a participant does not match any
of the provisioned access numbers (or conference numbers), the call is declined.
CONFIGURE ACCESS NUMBERS
Select System Settings,
Access Numbers.
Click “Create a new
number” . Enter the access
number participant needs to
dial and video quality from
Voice Only
Video Chat: CIF
(352x288)
VGA: 640x480
You can save it without further steps by clicking . If you like to register the access number to the
registrar, select Register. If you like to authenticate it, check Authenticate, it will ask you username
and password.
You can edit or delete existing access numbers by clicking or
.

17
DATE AND TIME
1. You can set date, time, and
time zone manually or use
NTP server to auto set it.
2. To set date and time. System
Settings, Date & Time
3. After you finish, click to
save the changes.

18
MAINTENANCE
Common maintenance tasks can be performed, including
View System Status –status of system components, general system information including CPU
usage, free and total memory.
Restart the Application –All ongoing conference (meeting) sessions drop, application restarts.
Hardware Reset - Reboot hardware. It takes about 3 minutes. It is recommended to log out and
re-login the system after Hardware Reset.
Shutdown –Enable graceful system shut-down. When shut-down, the server will completely power
off.
Start Diagnostic Trace –System events are collected during a specified interval, a trace file for
advanced diagnostic is created.
Enter the intervals for information collection between 0 to 300 seconds. Any number other than 0 will
create a detailed log. If 0 is entered, the system will create a system configuration and minimum log
information.
A diagnostic file (zip file) is created.
Click Save Diagnostic Trace to save the
file.
After saving the file, Delete Diagnostoc
Trace appears on the main Maintenance
screen. Only 1 diagnostic trace is
allowed to conserve disk space. After
you fetch the diagnostic trace, go ahead
delete it.