Avery Dennison Monarch 9855 Service manual

Monarch®
9855®Printer
TC9855OH Rev. AG 2/09 ©2003 Avery Dennison Corp. All rights reserved.

Each product and program carries a respective written warranty, the only warranty
on which the customer can rely. Avery Dennison Corp. reserves the right to make
changes in the product, the programs, and their availability at any time and without
notice. Although Avery Dennison Corp. has made every effort to provide complete
and accurate information in this manual, Avery Dennison Corp. shall not be liable
for any omissions or inaccuracies. Any update will be incorporated in a later
edition of this manual.
2003 Avery Dennison Corp. All rights reserved. No part of this publication may
be reproduced, transmitted, stored in a retrieval system, or translated into any
language in any form by any means, without the prior written permission of Avery
Dennison Corp.
WARNING
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at
his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference Regulations of
the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant
les limites applicables aux appareils numériques de la classe A prescrites dans le
Réglement sur le brouillage radioélectrique édicte par le ministère des
Communications du Canada.
Trademarks
Monarch, 7411, 9825, 9850, 9855, and 9860are trademarks of Avery Dennison Retail Information
Services LLC.
Avery Dennison® is a trademark of Avery Dennison Corp.
HP Jet Admin and HP Web Jet Admin are trademarks of Hewlett-Packard, Inc.
Hewlett-Packard is a registered trademark of of Hewlett-Packard, Inc.
Centronics is a registered trademark of Centronics Data Computer Corporation.
TrueType is a registered trademark of Apple Computer, Inc.
Other products are trademarks or registered trademarks of their respective countries and are hereby acknowledged.
Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, OH 45342

TABLE OF CONTENTS
GETTING STARTED ..................................................................................... 1-1
Audience................................................................................................ 1-2
Using this Manual ................................................................................... 1-2
Unpacking the Printer.............................................................................. 1-3
Shipping the Printer ............................................................................. 1-3
9445™ Printer Online Emulation............................................................... 1-4
Ordering Programmer's Manuals............................................................... 1-4
About Monarch® MPCL™ Toolbox Utilities................................................. 1-4
Connecting the Power Cable .................................................................... 1-4
Establishing Communications................................................................... 1-5
Connecting the Communication Cable.................................................... 1-5
Using the Control Panel........................................................................... 1-6
Printer Status Lights ............................................................................ 1-6
Button Functions ................................................................................. 1-6
Display ............................................................................................... 1-7
Selecting a Function................................................................................ 1-7
Exiting an Option .................................................................................... 1-8
LOADING SUPPLIES.................................................................................... 2-1
Loading Labels or Tags ........................................................................... 2-2
Loading Labels for the Optional Peel Mode ............................................ 2-6
Using the Optional Tear Bar..................................................................... 2-8
Using Linerless Supply ............................................................................ 2-9
Adding the Peel Edge or Shelf .............................................................. 2-9
Using String Tag Supply ........................................................................ 2-13
String Tag Considerations .................................................................. 2-13
Adjusting the Wide/Narrow Knobs ........................................................... 2-16
Table of Contents i

LOADING RIBBON ....................................................................................... 3-1
Loading Ribbon....................................................................................... 3-2
Using a High Energy Ribbon .................................................................... 3-4
High Energy Ribbon Limitations............................................................. 3-5
SETTING SUPPLY OPTIONS......................................................................... 4-1
Setting the Supply Type........................................................................... 4-3
Setting the Ribbon .................................................................................. 4-4
Setting the Speed ................................................................................... 4-5
Setting the Feed Mode ............................................................................ 4-6
Setting the Backfeed ............................................................................... 4-7
Changing the Position Settings................................................................. 4-8
Setting the Print Position...................................................................... 4-8
Setting the Supply Position................................................................. 4-10
Setting the Margin Position................................................................. 4-11
Setting the Cut Position...................................................................... 4-12
Setting the Dispense Position ............................................................. 4-12
Setting the Backfeed Distance ............................................................ 4-13
Using Batch Separators ......................................................................... 4-14
Using Skip Index................................................................................... 4-15
Setting the Knife Control........................................................................ 4-16
Setting the Error Action ......................................................................... 4-17
Setting the Print Contrast ...................................................................... 4-20
Enabling the Verifier ............................................................................. 4-22
ii Operator's Handbook

SETTING COMMUNICATIONS ....................................................................... 5-1
Setting the Baud Rate ............................................................................. 5-2
Setting the Word Length .......................................................................... 5-2
Setting the Stop Bits ............................................................................... 5-3
Setting the Parity .................................................................................... 5-3
Setting the Flow Control .......................................................................... 5-4
Resetting to Default Values...................................................................... 5-4
Using Parallel Communications ................................................................ 5-5
Setting the Port ................................................................................... 5-5
Setting the Mode ................................................................................. 5-6
SETTING DEFAULTS.................................................................................... 6-1
Setting the Monetary Sign........................................................................ 6-3
Setting the Secondary Sign...................................................................... 6-4
Setting the Number of Decimal Places ...................................................... 6-5
Setting the Slashed Zero Appearance ....................................................... 6-5
Setting the Power-Up Mode...................................................................... 6-6
Changing the Prompt Set ......................................................................... 6-6
Using Flash Storage................................................................................ 6-7
Disabling Image Errors ............................................................................ 6-8
Ignoring Configuration Packets................................................................. 6-9
Using Flash Memory.............................................................................. 6-10
Formatting Flash Memory ................................................................... 6-10
Checking Available Flash Memory ....................................................... 6-11
Packing Flash Memory ....................................................................... 6-12
Memory Guidelines ............................................................................... 6-13
Setting Batch Options............................................................................ 6-14
Setting Up the Network Printer ............................................................... 6-14
Setting Up the RFID Printer ................................................................... 6-14
Table of Contents iii

USING SCRIPTS .......................................................................................... 7-1
Initial Script Startup Procedures ............................................................... 7-2
Viewing Script Information ....................................................................... 7-2
Downloading a Script .............................................................................. 7-3
Enabling a Script .................................................................................... 7-4
Deleting a Script ..................................................................................... 7-5
Enabling Status Polling............................................................................ 7-6
Using Immediate Commands .................................................................... 7-7
PRINTING ................................................................................................... 8-1
Printing.................................................................................................. 8-1
On-Demand Mode Printing ....................................................................... 8-2
Printing an Error Label ......................................................................... 8-2
Pausing a Batch...................................................................................... 8-3
Restarting a Batch .................................................................................. 8-3
Canceling a Paused Batch ....................................................................... 8-4
Repeating a Batch................................................................................... 8-6
Offline Printing ....................................................................................... 8-6
Special Printing Considerations................................................................ 8-7
Printing TrueType® Fonts ........................................................................ 8-8
Licensing Your Fonts............................................................................... 8-8
CARE & MAINTENANCE............................................................................... 9-1
Clearing Label Jams................................................................................ 9-1
Cleaning ................................................................................................ 9-1
Replacing the Printhead .......................................................................... 9-5
iv Operator's Handbook

DIAGNOSTICS & TROUBLESHOOTING ....................................................... 10-1
Factory Set Password............................................................................ 10-1
Checking the Software Version............................................................... 10-1
Printing a Test Label ............................................................................. 10-2
Checking Supply Quality........................................................................ 10-3
Using Password Protection .................................................................... 10-4
Enabling the Password (System Administrators only)............................. 10-4
Service Diagnostics............................................................................... 10-5
Troubleshooting.................................................................................... 10-6
Error Messages .................................................................................... 10-7
Common Errors..................................................................................... 10-8
SPECIFCATIONS .........................................................................................A-1
Printer ...................................................................................................A-1
Tag Cut Dimensions.............................................................................A-2
Supplies.................................................................................................A-3
Linerless Supplies ...............................................................................A-4
String Tag Supplies.................................................................................A-4
Ribbon Specification ...............................................................................A-5
About Ribbons.....................................................................................A-5
Cable Pinouts......................................................................................A-6
Table of Contents v

ACCESSORIES & OPTIONS..........................................................................B-1
Accessories............................................................................................B-1
Packaging Materials.............................................................................B-2
Factory-Installed Options.........................................................................B-2
Ethernet Information ............................................................................B-3
RF Information ....................................................................................B-3
GLOSSARY ................................................................................................ G-1
INDEX............................................................................................................ 1
vi Operator's Handbook

1
GETTING STARTED
The Monarch® 9855® printer lets you print text, graphics, and bar
codes on thermal transfer (ribbon) and thermal direct labels or tags. The
9855 printer prints labels continuously (in one strip) or on-demand (one label
at a time).
You can print on aperture, die cut, black mark, or continuous (non-indexed)
supplies. Continuous supply must be used in continuous mode. See
"Supply Type" in Chapter 4 for more information about the supply types.
This chapter includes information about
♦ unpacking the printer
♦ connecting the power cord
♦ connecting the communication cable
♦ using the printer's control panel.
Several chapters of this manual have one or more charts showing the
printer's menu structure. For example:
Main Menu
Cancel All Print Mode Batch Entry Repeat
Batch
Batch
Options
Setup Scripts Diagnostics
Supply
Contrast Defaults Network
Port
Settings
Flash
Memory Verifier RFID
The black boxes show where you are; the bordered boxes show how you got
there.
Refer to the MonarchNet2™ Operating Instructions for information about the
Network menu.
Refer to the Multi-Protocol Application Notes for information about the RFID
menu.
Getting Started 1-1

Audience
The Operator's Handbook is for the person who prints and applies labels.
Using this Manual
Following is a summary of the contents of this manual.
Chapter Contents
1 Getting Started Contains information about connecting the power
cable and using the control panel.
2 Loading
Supplies
Describes how to load a roll of supply, fan-fold
supply, and tag supply.
3 Loading Ribbon Describes how to load a roll of ribbon and lists high-
energy ribbon information.
4 Setting Supply
Options
Using the Supply menu to set the various supply
options (supply, ribbon, feed mode, etc.).
5 Setting
Communication
Values
Using the Port Settings menu to set the serial and
parallel communication values (baud rate, parity,
etc.).
6 Setting Defaults Using the Defaults menu to set the monetary sign,
number of decimal places, prompt set, etc.
7 Using Scripts Using the Scripts menu to load a script, enable a
script, delete a script, etc.
8 Printing Explains how to print labels and use the Pause menu.
9 Care &
Maintenance
Describes how to clear a label jam, clean the printer,
and replace the printhead.
10 Diagnostics &
Troubleshooting
Describes how to print a test label and lists common
problems and their solutions.
A Specifications Contains printer and supply specifications.
B Accessories &
Options
Contains printer accessories and optional equipment.
1-2 Operator's Handbook

Unpacking the Printer
After you unpack the printer, you should have the printer, a power cord, and
a ribbon take-up core (may already be on take-up reel). Keep the box and
packaging material in case the printer ever needs repair.
Shipping the Printer
If you need to ship the printer to a different location:
1. Remove the ribbon roll, if one is loaded.
2. Remove the supply roll, if one is loaded.
3. Close the printhead by pressing down on the thumb well until you hear it
click into place.
Thumb Well
4. Place the printer in the original box and secure with packaging material.
Make sure the printer is adequately packed to avoid damage during
shipment. See Appendix B, "Accessories & Options" for the packaging
materials part numbers.
Getting Started 1-3

9445™ Printer Online Emulation
The 9855 printer using 203 dpi (dots per inch) printing supports 94x5
emulation. You can send 94x5 data streams to this printer.
Refer to your 9445 Programmer's Manual for information about 94x5 data
streams.
Ordering Programmer's Manuals
The Packet Reference Manual, which describes how to create format and
batch packets for printing labels, how to configure the printer online, how to
diagnose printer error messages, and how to perform other advanced
techniques can be downloaded from our Web site (www.monarch.com). You
can print this manual or order a hard-copy version (part number TC9800PM).
About Monarch® MPCL™ Toolbox Utilities
The Monarch® MPCL™ Toolbox utilities are available on our Web site and
are free to download. This group of development utilities helps you
configure the printer, customize fonts, and download files. Monarch MPCL
Toolbox utilities are not label production software. Call Customer Service
for information about label production software.
Connecting the Power Cable
The power supply automatically switches between 115V or 230V. No
operator settings are required.
1. Plug the power cable into the socket. Plug the other end of the cable into
a grounded electrical outlet.
Note: Only use a certified power cable with proper voltage for the country
of installation.
2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer.
1-4 Operator's Handbook

Establishing Communications
Before the printer can accept print jobs from the host, you must:
♦ Connect the communication cable to the printer and to the host.
♦ Set the communication values on the printer to match those at the host.
(Only required if you are using the serial port.)
♦ Make sure the printer is off before
connecting the cable to the
communication port.
Serial Port
USB Port
Power Cable
goes here
Parallel Port
Ask your System Administrator which
method you will use to communicate
with the host:
Serial Communication
9 to 25-pin cable
(Part #126825)
25 to 25-pin cable
(Part #126826)
Parallel Communication
IEEE-1284 or
Centronics® mode cable (Part #126805)
Connecting the Communication Cable
Connect the communication cable into the appropriate port. Secure the
cable with the connecting screws (serial) or spring clips (parallel).
If you are communicating with the host through the serial port, make sure the
printer's communication values match those at the host. The factory default
values are 9600 Baud, 8 bit data frame, 1 stop bit, no parity, and DTR flow
control.
The printer also has a USB (Universal Serial Bus) Version 1.1
communication port. Drivers are available on our Web site for a variety of
operating systems.
Getting Started 1-5

Note: The printer supports a baud rate up to 115200. Make sure your host
is capable of communicating at the speed you select for the printer.
Using the Control Panel
The control panel has a two-line LCD display, 2 status lights, and five
buttons. The control panel displays error codes/messages, and allows you
to setup/configure the printer.
Printer Status Lights
Power:
The printer shows a steady green light
when it is on.
The Power light blinks when the battery
needs to be recharged (only on
battery-powered/cart models).
Fault:
The printer shows a blinking amber
light when there is a printer error.
Button Functions
Feed/Cut:
♦
♦
♦
♦
♦
Prints a label in the on-demand mode.
When the printer is online, feeds a blank label if there is
no print job.
Prints a label with error information that is useful to your
System Administrator if an error is displayed.
When the printer is online, cuts the supply when pressed
and held for two seconds if a knife is installed.
When the printer is offline, changes the displayed value
by one or 10.
1-6 Operator's Handbook

Enter/Pause: When the printer is online, pauses the current print job or
resumes a paused print job. When the printer is offline,
selects the displayed menu item.
Escape/Clear:
♦
♦
When an error is present, clears the error.
When a job (batch) is printing, cancels the print job
(batch). See "Canceling a Paused Batch" in Chapter 8
for more information.
♦
♦
When the printer is online (without errors), enters the
offline menu mode.
When the printer is in the offline menu mode, returns the
display to the next higher menu.
»When the printer is in the offline menu mode, displays the
previous menu item.
¼When the printer is in the offline menu mode, displays the
next menu item.
»AND ¼In online mode, prints a test label when you press the
buttons at the same time. Hold for one second and release.
Display
The display shows a three-digit error code and brief message to identify any
problem the printer may have. For a description of the problem, look up the
error code in Chapter 10, "Diagnostics & Troubleshooting."
Selecting a Function
The Main menu has several functions (operating modes). These functions
are shown in the chart below.
Main Menu
Cancel All Print Mode Batch Entry Repeat
Batch
Batch
Options
Setup Scripts Diagnostics
Supply
Contrast Defaults Network
Port
Settings
Flash
Memory Verifier RFID
Getting Started 1-7

Note: If the printer displays PRINT MODE Ready when you turn it on,
press Escape/Clear to display the Main menu.
To display menu options, press »or ¼.
♦ When the screen displays a right arrow, press ¼to display more options.
MAIN MENU
Cancel All ¼
♦ When the screen displays a left arrow, press »to display more options.
MAIN MENU
»Diagnostics
♦ When the screen displays a left and a right arrow, press either »or ¼to
display more options.
MAIN MENU
»Print Mode ¼
♦ When you see the menu option you want, press Enter/Pause to select it.
The Main Menu controls the printer's setup and operation. Through the
Setup Menu, you can select a sub-menu for the supply, contrast, default, or
port settings. Each of those sub-menus have several options, such as
ribbon, speed, monetary symbols, and baud rate.
Exiting an Option
To exit an option, press Escape/Clear once. You will exit to the next higher
menu.
1-8 Operator's Handbook

2
LOADING SUPPLIES
This chapter describes how to load:
♦ a roll of supply
♦ fan-fold supply
♦ a roll of tag supply.
There are three types of supplies:
Thermal Direct specially treated thermal supplies that do not use a
ribbon for printing.
Thermal Transfer standard supplies that require a ribbon for printing.
High Energy scratch, chemical, and temperature resistant supplies
that require a ribbon able to withstand high
temperatures. See "Using a High Energy Ribbon" in
Chapter 3 for more information.
If you are using thermal direct supplies, do not load a ribbon.
If you switch from black mark to die cut supplies, make sure the printer's
supply type is set correctly. See "Supply Type" in Chapter 4 for more
information. Your System Administrator can also send the supply setup
packet to change the supply type. Refer to the optional Packet Reference
Manual for more information about sending the supply setup packet.
Loading Supplies 2-1

Loading Labels or Tags
Make sure the printer is configured for the correct supply type.
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
3. Lift printhead assembly using the printhead tab until the assembly locks
into place.
Deflector Tab
Printhead Tab
4. Place the roll of supply on the supply holder. For labels, the supply
unrolls from the top or the bottom. For tags, make sure the supply unrolls
from the bottom, because tag rolls are wound face in.
Note: Do not pick up the printer by the supply holder.
2-2 Operator's Handbook

Supply Roller
Supply Holder
Guides
5. Adjust the supply holder guides so the sides barely touch the roll. Make
sure the supply roll turns freely.
If you are using fan-fold supplies, place the supply stack behind
the printer, label side facing up.
6. Push down on the supply lever to unlock the supply guides.
7. Lay the label strip across the supply guide so that a few inches extend
past the front of the printer. Tuck the supply under the nibs and in
between the die cut sensor. Do not feed supply between the supply
roller and deflector.
For fan-fold supplies, lay the label strip over the supply holder and
across the supply guide so that a few inches extend past the front of
the printer. Tuck the supply under the nibs and in between the die
cut sensor.
Supply Roller
Loading Supplies 2-3

For tag supplies using the optional knife, feed the supply through
the knife. Make sure at least 0.5 inches of supply is past the knife.
Tag
8. Adjust the supply guides so they touch the supply. Push up on the supply
lever to lock the supply guides into place.
Nibs
Supply Lever
Die Cut
Sensor
2-4 Operator's Handbook