Avery Dennison Monarch 9855 RFID Service manual

Monarch®
9855®RFID
Printer
TC9855RFIDOH Rev. AE 12/07 ©2005 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp. All rights reserved.

Each product and program carries a respective written warranty, the only warranty on
which the customer can rely. Paxar reserves the right to make changes in the product,
the programs, and their availability at any time and without notice. Although Paxar has
made every effort to provide complete and accurate information in this manual, Paxar
shall not be liable for any omissions or inaccuracies. Any update will be incorporated in
a later edition of this manual.
©2005 Paxar Americas Inc. a subsidiary of Avery Dennison Corp. All rights reserved.
No part of this publication may be reproduced, transmitted, stored in a retrieval system,
or translated into any language in any form by any means, without the prior written
permission of Paxar Americas, Inc.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Réglement
sur le brouillage radioélectrique édicte par le ministère des Communications du Canada.
Trademarks
Monarch® and 9855 are trademarks of Paxar Americas, Inc.
Paxar® is a trademark of Paxar Corporation.
Avery Dennison® is a trademark of Avery Dennison Corporation.
EPCglobal, Inc.™and Electronic Product Code™(EPC) are trademarks of Uniform Code Council, Inc.
Uniform Code Council, Inc.®is a trademark of Uniform Code Council, Inc.
I CODE® is a registered trademark of Philips Electronics N.V.
Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, OH 45342

i
TABLE OF CONTENTS
GETTING STARTED ..................................................................................... 1-1
Audience................................................................................................ 1-2
Using this Manual ................................................................................... 1-2
Unpacking the Printer.............................................................................. 1-3
Shipping the Printer ............................................................................. 1-3
9445™ Printer Online Emulation............................................................... 1-4
Ordering Programmer's Manuals............................................................... 1-4
About Monarch® MPCL™ Toolbox Utilities................................................. 1-4
Connecting the Power Cable .................................................................... 1-4
Establishing Communications................................................................... 1-5
Connecting the Communication Cable.................................................... 1-5
Using the Control Panel........................................................................... 1-6
Printer Status Lights ............................................................................ 1-6
Button Functions ................................................................................. 1-6
Display ............................................................................................... 1-7
Selecting a Function................................................................................ 1-7
Exiting an Option .................................................................................... 1-8
LOADING SUPPLIES.................................................................................... 2-1
Loading Labels or Tags ........................................................................... 2-2
Loading Labels for the Optional Peel Mode ............................................ 2-6
Adjusting the Wide/Narrow Knobs ............................................................. 2-8
LOADING RIBBON ....................................................................................... 3-1
Loading Ribbon....................................................................................... 3-2

ii
SETTING SUPPLY OPTIONS......................................................................... 4-1
Supply Type ........................................................................................... 4-3
Ribbon................................................................................................... 4-4
Speed.................................................................................................... 4-5
Feed Mode ............................................................................................. 4-6
Backfeed................................................................................................ 4-7
Positioning ............................................................................................. 4-8
Print Position ...................................................................................... 4-8
Supply Position ................................................................................. 4-10
Margin Position ................................................................................. 4-11
Cut Position ...................................................................................... 4-12
Dispense Position.............................................................................. 4-12
Backfeed Distance ............................................................................. 4-13
Batch Separators .................................................................................. 4-14
Skip Index............................................................................................ 4-15
Knife Control ........................................................................................ 4-16
Error Action.......................................................................................... 4-17
Setting Contrast.................................................................................... 4-20
Verifier ................................................................................................ 4-21
Verifier ................................................................................................ 4-22
SETTING COMMUNICATIONS ....................................................................... 5-1
Baud Rate.............................................................................................. 5-2
Word Length........................................................................................... 5-2
Stop Bits................................................................................................ 5-3
Parity..................................................................................................... 5-3
Flow Control........................................................................................... 5-4
Reset to Default Values ........................................................................... 5-4
Parallel Communications ......................................................................... 5-5
Port.................................................................................................... 5-5
Mode.................................................................................................. 5-6

iii
SETTING DEFAULTS.................................................................................... 6-1
Monetary Sign ........................................................................................ 6-3
Secondary Sign ...................................................................................... 6-4
Decimal Places....................................................................................... 6-5
Slashed Zero.......................................................................................... 6-5
Power-Up Mode ...................................................................................... 6-6
Prompt Set ............................................................................................. 6-6
Flash Storage......................................................................................... 6-7
No Image Errors ..................................................................................... 6-8
Ignore Configuration................................................................................ 6-9
Using Flash Memory.............................................................................. 6-10
Formatting Flash Memory ................................................................... 6-10
Checking Available Flash Memory ....................................................... 6-11
Packing Flash Memory ....................................................................... 6-12
Memory Guidelines ............................................................................... 6-13
Setting Batch Options............................................................................ 6-14
Setting Up the Network Printer ............................................................... 6-14
Setting Up the RFID Printer ................................................................... 6-14
USING SCRIPTS .......................................................................................... 7-1
Initial Script Startup Procedures ............................................................... 7-1
Viewing Script Information ....................................................................... 7-2
Downloading a Script .............................................................................. 7-3
Enabling a Script .................................................................................... 7-4
Deleting a Script ..................................................................................... 7-5
Enabling Status Polling............................................................................ 7-6
Using Immediate Commands .................................................................... 7-7

iv
PRINTING ................................................................................................... 8-1
Printing.................................................................................................. 8-1
On-Demand Mode Printing ....................................................................... 8-2
Printing an Error Label ......................................................................... 8-2
Pausing a Batch...................................................................................... 8-3
Restarting a Batch .................................................................................. 8-3
Canceling a Paused Batch ....................................................................... 8-4
Repeating a Batch................................................................................... 8-6
Offline Printing ....................................................................................... 8-6
Special Printing Considerations................................................................ 8-7
Printing TrueType® Fonts ........................................................................ 8-8
Licensing Your Fonts............................................................................... 8-8
CARE AND MAINTENANCE .......................................................................... 9-1
Label Jams............................................................................................. 9-1
Cleaning ................................................................................................ 9-1
Replacing the Printhead .......................................................................... 9-5
DIAGNOSTICS AND TROUBLESHOOTING ................................................... 10-1
Factory Set Password............................................................................ 10-1
Checking the Software Version............................................................... 10-1
Printing a Test Label ............................................................................. 10-2
Checking Supply Quality........................................................................ 10-3
Using Password Protection .................................................................... 10-4
Enabling the Password (System Administrators only)............................. 10-4
Service Diagnostics............................................................................... 10-5
Troubleshooting.................................................................................... 10-6
Error Messages .................................................................................... 10-8
Common Errors..................................................................................... 10-8

v
SPECIFICATIONS ........................................................................................A-1
Printer ...................................................................................................A-1
RF Specifications....................................................................................A-2
RFID Supply Specifications......................................................................A-2
Tag Cut Dimensions ................................................................................A-3
Ribbon Specification ...............................................................................A-3
About Ribbons.....................................................................................A-3
Cable Pinouts.........................................................................................A-4
ACCESSORIES AND OPTIONS .....................................................................B-1
Accessories............................................................................................B-1
Packaging Materials.............................................................................B-2
Factory-Installed Options.........................................................................B-2
Ethernet Information ............................................................................B-3
RF Information ....................................................................................B-3
GLOSSARY ................................................................................................ G-1

vi

Getting Started 1-1
GETTING STARTED
Your Monarch9855RFIDMP (Radio Frequency Identification
Multi-Protocol) printer has been engineered to program (encode) an RFID
label (commonly called “RFID tags”) before the label’s format is printed.
RFID tags contain an embedded RFID inlay (chip and antenna).
You can also print text, graphics, and bar codes on thermal transfer (ribbon)
and thermal direct labels or tags. The printer prints labels continuously (in
one strip) or on-demand (one label at a time). Linerless supplies are not
currently supported. The RFID printer is also capable of printing standard
(non-RFID) supplies.
The HF (High Frequency) RFID printer supports multi-protocol encoding,
including ISO15693 and I•CODE® UID products.
Note: Information in this document supercedes information in previous
versions. Check our Web site (www.paxar.com) for the latest
documentation and release information.
Review the terms in the Glossary before you continue.
This chapter includes information about
♦ unpacking the printer
♦ connecting the power cord
♦ connecting the communication cable
♦ using the printer's control panel.
Several chapters of this manual have one or more charts showing the
printer's menu structure. For example:
Main Menu
The black boxes show where you are; the bordered boxes show how you got
there.
1
Cancel
A
ll
Print
Mode
Repeat
Batch
Supply
Contrast
Setup
Defaults Port
Settin
g
s
Flash
Memor
y
Scripts Diag.
Batch
Entr
y
Batch
O
p
tions
Verifier
Network RFID

1-2 Operator’s Handbook
Refer to the MonarchNet2™Operating Instructions for information about the
Network menu. Refer to the Multi-Protocol Application Notes or the HF
Application Notes for information about the RFID menu.
Audience
The Operator's Handbook is for the person who prints and applies labels.
For information about creating RFID formats or programming the RFID
printer, refer to the Multi-Protocol Application Notes or the HF Application
Notes on our Web site.
Using this Manual
Following is a summary of the contents of this manual.
Chapter Contents
1 Getting Started
Contains information about connecting the power
cable and using the control panel.
2 Loading
Supplies
Describes how to load a roll of supply, fan-fold
supply, and tag supply.
3 Loading Ribbon
Describes how to load a roll of ribbon and lists high-
energy ribbon information.
4 Setting Supply
Options
Using the Supply menu to set the various supply
options (supply, ribbon, feed mode, etc.).
5 Setting
Communication
Values
Using the Port Settings menu to set the serial and
parallel communication values (baud rate, parity,
etc.).
6 Setting Defaults Using the Defaults menu to set the monetary sign,
number of decimal places, prompt set, etc.
7 Using Scripts Using the Scripts menu to load a script, enable a
script, delete a script, etc.
8 Printing Explains how to print labels and use the Pause menu.
9 Care &
Maintenance
Describes how to clear a label jam, clean the printer,
and replace the printhead.
10 Diagnostics &
Troubleshooting
Describes how to print a test label and lists common
problems and their solutions.
A Specifications Contains printer and supply specifications.
B Accessories &
Options
Contains printer accessories and optional equipment.

Getting Started 1-3
Unpacking the Printer
After you unpack the printer, you should have the printer, a power cord, and
a ribbon take-up core (may already be on take-up reel). Keep the box and
packaging material in case the printer ever needs repair.
Shipping the Printer
If you need to ship the printer to a different location:
1. Remove the ribbon roll, if one is loaded.
2. Remove the supply roll, if one is loaded.
3. Close the printhead by pressing down on the thumb well until you hear it
click into place.
4. Place the printer in the original box and secure with packaging material.
Make sure the printer is adequately packed to avoid damage during
shipment. See Appendix B, "Accessories and Options" for the
packaging materials part numbers.
Thumb Well

1-4 Operator’s Handbook
9445™ Printer Online Emulation
The 9855 printer using 203 dpi (dots per inch) printing supports 94x5
emulation. You can send 94x5 data streams to this printer.
Refer to your 9445 Programmer's Manual for information about 94x5 data
streams.
Ordering Programmer's Manuals
The Packet Reference Manual, which describes how to create format and
batch packets for printing labels, how to configure the printer online, how to
diagnose printer error messages, and how to perform other advanced
techniques can be downloaded from our Web site. You can print this manual
or order a hard-copy version (part number TC9800PM).
About Monarch® MPCL™ Toolbox Utilities
The Monarch® MPCL™ Toolbox utilities are available on our Web site and
are free to download. This group of development utilities helps you
configure the printer, customize fonts, and download files. Monarch MPCL
Toolbox utilities are not label production software. Call Customer Service
for information about label production software.
Connecting the Power Cable
The power supply automatically switches between 115V or 230V. No
operator settings are required.
1. Plug the power cable into the socket. Plug the other end of the cable
into a grounded electrical outlet.
Note: Only use a certified power cable with proper voltage for the country
of installation.
2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer.

Getting Started 1-5
Establishing Communications
Before the printer can accept print jobs from the host, you must:
♦ Connect the communication cable to the printer and to the host.
♦ Set the communication values on the printer to match those at the host.
(Only required if you are using the serial port.)
♦ Make sure the printer is off before connecting the cable to the
communication port.
Ask your System
Administrator which
method you will use to
communicate with the
host:
Serial Communication
9 to 25-pin cable
(Part #126825)
25 to 25-pin cable
(Part #126826)
Parallel Communication
IEEE-1284 or
Centronics® mode cable (Part #126805)
Connecting the Communication Cable
Connect the communication cable into the appropriate port. Secure the
cable with the connecting screws (serial) or spring clips (parallel).
If you are communicating with the host through the serial port, make sure the
printer's communication values match those at the host. The factory default
values are 9600 Baud, 8 bit data frame, 1 stop bit, no parity, and DTR flow
control.
The printer also has a USB (Universal Serial Bus) version 2.0 communication
port, which is backwards compatible with version 1.1. Drivers are available
on our Web site for a variety of operating systems.
Parallel Port
Power Cable
goes here
USB Port
Serial Port

1-6 Operator’s Handbook
Note: The printer supports a baud rate up to 115200. Make sure your host
is capable of communicating at the speed you select for the printer.
Using the Control Panel
The control panel has a two-line LCD display, 2 status lights, and five
buttons. The control panel displays error codes/messages, and allows you
to setup/configure the printer.
Printer Status Lights
Power:
The printer shows a steady green light
when it is on.
Fault:
The printer shows a blinking amber
light when there is a printer error.
Button Functions
Feed/Cut:
♦ Prints a label in the on-demand mode.
♦ When the printer is online, feeds a blank label if there is
no print job.
♦ Prints a label with error information that is useful to your
System Administrator if an error is displayed.
♦ When the printer is online, cuts the supply when pressed
and held for two seconds if a knife is installed.
♦ When the printer is offline, changes the displayed value
by one or 10.

Getting Started 1-7
Enter/Pause: When the printer is online, pauses the current print job
or resumes a paused print job. When the printer is
offline, selects the displayed menu item.
Escape/Clear:
♦ When an error is present, clears the error.
♦ When a job (batch) is printing, cancels the print job
(batch). See "Canceling a Paused Batch" in Chapter 8
for more information.
♦ When the printer is online (without errors), enters the
offline menu mode.
♦ When the printer is in the offline menu mode, returns the
display to the next higher menu.
»When the printer is in the offline menu mode, displays
the previous menu item.
¼When the printer is in the offline menu mode, displays
the next menu item.
»and ¼In online mode, prints a test label when you press the
buttons at the same time. Hold for one second and
release.
Display
The display shows a three-digit error code and brief message to identify any
problem the printer may have. For a description of the problem, look up the
error code in Chapter 10, "Diagnostics and Troubleshooting."
Selecting a Function
The Main menu has several functions (operating modes). These functions
are shown in the chart below.
Main Menu
Print
Mode
Repeat
Batch
Supply
Contrast
Setup
Defaults Port
Settin
g
s
Flash
Memor
y
Scripts
Batch
Entr
y
Batch
O
p
tions
VerifierNetwork
Cancel
A
ll
Diag.
RFID

1-8 Operator’s Handbook
Note: If the printer displays PRINT MODE Ready when you turn it on,
press Escape/Clear to display the Main menu.
To display menu options, press »or ¼.
♦ When the screen displays a right arrow, press ¼to display more options.
MAIN MENU
Cancel All ¼
♦ When the screen displays a left arrow, press »to display more options.
MAIN MENU
»Diagnostics
♦ When the screen displays a left and a right arrow, press either »or ¼to
display more options.
MAIN MENU
»Print Mode ¼
♦ When you see the menu option you want, press Enter/Pause to select it.
The Main Menu controls the printer's setup and operation. Through the
Setup Menu, you can select a sub-menu for the supply, contrast, default, or
port settings. Each of those sub-menus have several options, such as
ribbon, speed, monetary symbols, and baud rate.
Exiting an Option
To exit an option, press Escape/Clear once. You will exit to the next higher
menu.
Note: If you press Escape/Clear from a menu, your settings are not
saved. Your settings are only saved when you press Enter/Pause
from a menu.

Loading Supplies 2-1
LOADING SUPPLIES
This chapter describes how to load:
♦ a roll of supply
♦ fan-fold supply
♦ a roll of tag supply.
There are two types of supplies:
Thermal Direct specially treated thermal supplies that do not use a
ribbon for printing.
Thermal Transfer standard supplies that require a ribbon for printing.
If you are using thermal direct supplies, do not load a ribbon.
Refer to the 9855 Operator's Handbook for additional supply loading
instructions if using non-RFID supplies in your RFID printer.
2

2-2 Operator’s Handbook
Loading Labels or Tags
Make sure the printer is configured for the correct supply type.
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
3. Lift printhead assembly using the printhead tab until the assembly locks
into place.
4. Place the roll of supply on the supply holder. For labels, the supply
unrolls from the top or the bottom. For tags, make sure the supply
unrolls from the bottom, because tag rolls are wound face in.
Note: Do not pick up the printer by the supply holder.
Printhead Tab
Deflector Tab

Loading Supplies 2-3
5. Adjust the supply holder guides so the sides barely touch the roll. Make
sure the supply roll turns freely.
If you are using fan-fold supplies, place the supply stack behind
the printer, label side facing up.
6. Push down on the supply lever to unlock the supply guides.
7. Lay the label strip across the supply guide so that a few inches extend
past the front of the printer. Tuck the supply under the nibs and in
between the die cut sensor. Do not feed supply between the supply
roller and deflector.
For fan-fold supplies, lay the label strip over the supply holder and
across the supply guide so that a few inches extend past the front of
the printer. Tuck the supply under the nibs and in between the die
cut sensor.
Supply Holder
Guides
Supply Roller

2-4 Operator’s Handbook
For tag supplies using the optional knife, feed the supply through
the knife. Make sure at least 0.5 inches of supply is past the knife.
8. Adjust the supply guides so they touch the supply. Push up on the
supply lever to lock the supply guides into place.
Ta
g
Die Cut
Sensor
Nibs
Supply Lever