Axis AXIS P3304-V User manual

AXISP3304–VFixedDomeNetworkCamera
UserManual

Aboutthisdocument
ThismanualisintendedforadministratorsandusersofAXISP3304-V
FixedDomeNetworkamera,andisapplicabletormware5.40and
later.Itincludesinstructionsforusingandmanagingtheproducton
yournetwork.Previousexperienceofnetworkingwillbeofusewhen
usingthisproduct.SomeknowledgeofUNIXorLinux-basedsystems
mayalsobebenecial,fordevelopingshellscriptsandapplications.
LaterversionsofthisdocumentwillbepostedtotheAxiswebsite,
asrequired.Seealsotheproduct’sonlinehelp,availableviathe
web-basedinterface.
iability
Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
ommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,butnotlimitedto,theimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
ommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.
IntellectualPropertyRights
AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleomputer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/
EquipmentModications
Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.
TrademarkAcknowledgments
AXISOMMUNIATIONS,AXIS,ETRAX,ARTPEandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.
Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,Windows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImplementersorporation.
RegulatoryInformation
Europe
ThisproductcomplieswiththeapplicableEmarkingdirectives
andharmonizedstandards:
•Electromagneticompatibility(EM)Directive2004/108/E.See
ElectromagneticCompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2006/95/E.Seeafetyonpage2.
•RestrictionsofHazardousSubstances(RoHS)Directive2011/65/EU.
SeeDisposalandRecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisommunicationsAB.SeeContactInformationonpage3.
ElectromagneticCompatibility(EMC)
Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Usinganunshieldednetworkcable(UTP)–Thisequipmenthas
beentestedusinganunshieldednetworkcable(UTP)andfoundto
complywiththelimitsforalassAdigitaldevice,pursuanttopart
15oftheFRules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferencewhentheequipmentis
operatedinacommercialenvironment.Thisequipmentgenerates,
uses,andcanradiateradiofrequencyenergyand,ifnotinstalledand
usedinaccordancewiththeinstructionmanual,maycauseharmful
interferencetoradiocommunications.Operationofthisequipmentina
residentialareaislikelytocauseharmfulinterferenceinwhichcase
theuserwillberequiredtocorrecttheinterferenceathisownexpense.
Usingashieldednetworkcable(STP)–Thisequipmenthasalso
beentestedusingashieldednetworkcable(STP)andfoundtocomply
withthelimitsforalassBdigitaldevice,pursuanttopart15ofthe
FRules.Theselimitsaredesignedtoprovidereasonableprotection
againstharmfulinterferenceinaresidentialinstallation.This
equipmentgenerates,usesandcanradiateradiofrequencyenergyand,
ifnotinstalledandusedinaccordancewiththeinstructions,maycause
harmfulinterferencetoradiocommunications.However,thereisno
guaranteethatinterferencewillnotoccurinaparticularinstallation.If
thisequipmentdoescauseharmfulinterferencetoradioortelevision
reception,whichcanbedeterminedbyturningtheequipmentoffand
on,theuserisencouragedtotrytocorrecttheinterferencebyoneor
moreofthefollowingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbetweentheequipmentandreceiver.
•onnecttheequipmentintoanoutletonacircuitdifferentfrom
thattowhichthereceiverisconnected.
•onsultthedealeroranexperiencedradio/TVtechnicianforhelp.
Tobeusedinaresidentialareaorademandingelectricalenvironment,
theproductshallbeconnectedusingashieldednetworkcable(STP)
thatisproperlygrounded.
Canada
ThislassBdigitalapparatuscomplieswithanadianIES-003.The
productshallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.
etappareilnumériquedelaclasseBestconfomeàlanorme
NMB-003duanada.Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residential,commercialandlight-industrial
environments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtothelassBlimitofAS/NZSISPR22.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.
apan
この装置は、クラスB情報技術装置です。この装置は、家
庭環境で使用することを目的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使用されると、受
信障害を引き起こすことがあります。取扱説明書に従って
正しい取り扱いをして下さい。本製品は、シールドネット
ワークケーブル(STP)を使用して接続してください。また
適切に接地してください。
Korea
이기기는가정용(B급)전자파적합기기로서주로가정에
서사용하는것을목적으로하며,모든지역에서사용할수
있습니다.적절히접지된STP(shieldedtwistedpair)케이
블을사용하여제품을연결하십시오.
Safety
ThisproductcomplieswithIE/EN60950-1,SafetyofInformation
TechnologyEquipment.Ifitsconnectingcablesareroutedoutdoors,
theproductshallbegroundedeitherthroughashieldednetworkcable
(STP)orotherappropriatemethod.

Thepowersupplyusedwiththisproductshallfullltherequirements
forSafetyExtraLowVoltage(SELV)andLimitedPowerSource(LPS)
accordingtoIE/EN/UL60950-1.
Battery
TheAxisproductusesa3.0VBR/R2032lithiumbatteryasthepower
supplyforitsinternalreal-timeclock(RT).Undernormalconditions
thisbatterywilllastforaminimumofveyears.
LowbatterypoweraffectstheoperationoftheRT,causingittoreset
ateverypower-up.Whenthebatteryneedsreplacing,alogmessage
willappearintheproduct’sserverreport.Formoreinformationabout
theserverreport,seetheproduct´ssetuppagesorcontactAxissupport.
Thebatteryshouldnotbereplacedunlessrequired,butifthebattery
doesneedreplacing,contactAxissupportatwww.axis.com/techsupfor
assistance.
WARNING
•Riskofexplosionifthebatteryisincorrectlyreplaced.
•Replaceonlywithanidenticalbatteryorabatterywhichis
recommendedbyAxis.
•Disposeofusedbatteriesaccordingtolocalregulationsor
thebatterymanufacturer'sinstructions.
DisposalandRecycling
Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).
China
Thisproductcomplieswiththerequirementsofthelegislative
actAdministrationontheontrolofPollutionausedbyElectronic
InformationProducts(APEIP).
ContactInformation
AxisommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediately,your
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedproblemsintheFAQdatabase.Search
byproduct,category,orphrase
•reportproblemstoAxissupportstaffbyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff(selectedcountriesonly)
•visitAxisSupportatwww.axis.com/techsup/
earnMore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
webinars,tutorialsandguides.

AXISP3304–VFixedDomeNetworkCamera
ableofContents
HardwareOverview..........................................6
onnectorsandButtons..........................................6
LEDIndicators..................................................7
AccesstheProduct..........................................9
AccessfromaBrowser...........................................9
AccessfromtheInternet..........................................10
SettheRootPassword...........................................10
TheLiveViewPage..............................................1 1
MediaStreams.............................................14
HowtoStreamH.264............................................14
MJPEG........................................................14
AXISMediaontrol(AM)........................................14
AlternativeMethodsofAccessingtheVideoStream....................15
AccessAudioStreams............................................16
SetUptheProduct..........................................17
BasicSetup....................................................17
VideoandAudio............................................18
VideoStream...................................................18
StreamProles.................................................20
ameraSettings................................................20
ViewArea.....................................................21
Overlay........................................................21
PrivacyMask...................................................22
AudioSettings..................................................23
Audiolips....................................................24
ConguretheLiveViewPage.................................25
PTZ(PanTiltZoom).........................................28
PresetPositions.................................................28
GuardTour.....................................................29
Advanced......................................................29
Detectors..................................................30
ameraTampering..............................................30
MotionDetection...............................................30
AudioDetection................................................32
Applications...............................................33
ApplicationLicenses.............................................33
InstallApplication...............................................33
Applicationonsiderations........................................33
Events....................................................35
onvertEventTypestoActionRules................................35
SetUpActionRules.............................................35
AddRecipients..................................................36
reateSchedules................................................36
SetUpRecurrences..............................................36
Recordings.................................................37
RecordingList..................................................37
ontinuousRecording............................................37
SystemOptions.............................................39
Security.......................................................39
Date&Time....................................................40
Network.......................................................41
Storage.......................................................45
Ports&Devices.................................................46
Maintenance...................................................46
Support.......................................................47
Advanced......................................................47
ResettoFactoryDefaultSettings...................................48
Troubleshooting............................................49
hecktheFirmware.............................................49
UpgradetheFirmware...........................................49
EmergencyRecoveryProcedure....................................50
4

AXISP3304–VFixedDomeNetworkCamera
ableofContents
Symptoms,PossibleausesandRemedialActions.....................50
TechnicalSpecications......................................53
Performanceonsiderations.......................................55
5

AXISP3304–VFixedDomeNetworkCamera
HardwareOverview
HardwareOverview
1
2
3
456
8
7
9
10
1Networkconnector
2I/Oterminalconnector
3Controlbutton
4NetworkindicatorLED
5PowerindicatorLED
6Powerconnector
7Audioout
8Audioin
9tatusindicatorLED
10Microphone
ConnectorsandButtons
Fortechnicalspecications,seepage53.
6

AXISP3304–VFixedDomeNetworkCamera
HardwareOverview
NetworkConnector
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
NO NO
NOTICE TICE TICE
Duetolocalregulationsortheenvironmentalandelectricalconditionsinwhichtheproductistobeused,ashieldednetwork
cable(STP)maybeappropriateorrequired.Allcablesconnectingtheproducttothenetworkandthatareroutedoutdoors
orindemandingelectricalenvironmentsshallbeintendedfortheirspecicuse.Makesurethatthenetworkdevices
areinstalledinaccordancewiththemanufacturer’sinstructions.Forinformationaboutregulatoryrequirements,see
ElectromagneticCompatibility(EMC)onpage2.
I/OConnector
Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motiondetection,eventtriggering,timelapserecording
andalarmnotications.Inadditiontothe0VDreferencepointandpower(Doutput),theI/Oconnectorprovidestheinterfaceto:
•Digitaloutput–ForconnectingexternaldevicessuchasrelaysandLEDs.onnecteddevicescanbeactivatedbythe
VAPIX®ApplicationProgrammingInterface,outputbuttonsontheLiveViewpageorbyanActionRule.Theoutputwill
showasactive(shownunderSystemOptions>Ports&Devices)ifthealarmdeviceisactivated.
•Digitalinput–Analarminputforconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexample:
PIRs,door/windowcontacts,glassbreakdetectors,etc.Whenasignalisreceivedthestatechangesandtheinputbecomes
active(shownunderSystemOptions>Ports&Devices).
PowerConnector
MiniDconnector.Usethesuppliedadapter.
AudioConnector
TheAxisproducthasthefollowingaudioconnectors:
•Audioin(pink)–3.5mminputforamonomicrophone,oraline-inmonosignal.
•Audioout(green)–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoran
activespeakerwithabuilt-inamplier.Astereoconnectormustbeusedforaudioout.
Foraudioin,theleftchannelisusedfromastereosignal.
ControlButton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.Seepage48.
•onnectingtoanAXISVideoHostingSystemservice.Seepage42.Toconnect,pressandholdthebuttonforabout3
secondsuntiltheStatusLEDashesgreen.
•onnectingtoAXISInternetDynamicDNSService.Seepage42.Toconnect,pressandholdthebuttonforabout3seconds.
EDIndicators
LEDColorIndication
GreenSteadyforconnectiontoa100Mbit/snetwork.Flashesfornetworkactivity.
AmberSteadyforconnectiontoa10Mbit/snetwork.Flashesfornetworkactivity.
Network
UnlitNonetworkconnection.
7

AXISP3304–VFixedDomeNetworkCamera
HardwareOverview
GreenSteadygreenfornormaloperation.
AmberSteadyduringstartupandwhenrestoringsettings.
Status
RedSlowashforfailedupgrade.
GreenNormaloperation.
Power
AmberFlashesgreen/amberduringrmwareupgrade.
Note
•TheStatusLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSetup>SystemOptions>Ports
&Devices>LED.Seetheonlinehelpformoreinformation.
•TheStatusLEDcanbeconguredtoashforidentifyingtheunit.GotoSetup>SystemOptions>Maintenance.
8

AXISP3304–VFixedDomeNetworkCamera
AccesstheProduct
AccesstheProduct
ToinstalltheAxisproduct,refertotheInstallationGuidesuppliedwiththeproduct.
Theproductcanbeusedwithmostoperatingsystemsandbrowsers.TherecommendedbrowsersareInternetExplorerwithWindows,
SafariwithMacintoshandFirefoxwithotheroperatingsystems.SeeTechnicalpecicationsonpage53.
ToviewstreamingvideoinInternetExplorer,allowinstallationofAXISMediaontrol(AM)whenprompted.
TheAxisproductincludesone(1)H.264decoderlicenseforviewingvideostreamsandone(1)AAaudiolicense.Thelicensesare
automaticallyinstalledwithAM.Theadministratorcandisabletheinstallationofthedecoders,topreventinstallationofunlicensed
copies.
Note
•QuickTimeTMisalsosupportedforviewingH.264streamsandforaudio.
•Ifyourcomputerrestrictstheuseofadditionalsoftwarecomponents,theproductcanbeconguredtouseaJavaapplet
forviewingMotionJPEG.
AccessfromaBrowser
1.Startabrowser(InternetExplorer,Firefox,Safari).
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’sLocation/Addresseld.Toaccesstheproductfroma
Macintoshcomputer(MacOSX),clickontheBonjourtabandselecttheproductfromthedrop-downlist.
IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabouthowto
discoverandassignanIPaddress,seetheInstallationandManagementSoftwareDorthedocumentAssignanIPAddress
andAccesstheVideotreamonAxisSupportwebatwww.axis.com/techsup
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.Forinstructions,seeettheRootPasswordonpage10.
4.Theproduct’sLiveViewpageopensinyourbrowser.
Note
ThecontrolsandlayoutoftheLiveViewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsand
userpreferences.onsequently,someoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin
yourownLiveViewpage.
9

AXISP3304–VFixedDomeNetworkCamera
AccesstheProduct
AccessfromtheInternet
Onceconnected,theAxisproductisaccessibleonyourlocalnetwork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheproduct.Todothis,enabletheNAT-traversalfeature,which
willattempttoautomaticallyconguretheroutertoallowaccesstotheproduct.ThisisenabledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.
Formoreinformation,seeNATtraversal(portmapping)forIPv4onpage43.SeealsoAXISInternetDynamicDNSServiceat
www.axiscam.net
ForTechnicalnotesonthisandothertopics,visittheAxisSupportwebatwww.axis.com/techsup
SettheRootPassword
ToaccesstheAxisproduct,youmustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichappearswhentheproductisaccessedforthersttime.
Topreventnetworkeavesdropping,therootpasswordcanbesetviaanencryptedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPonpage43.
Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislost,theproductmustbe
resettothefactorydefaultsettings.SeeResettoFactoryDefaultettingsonpage48.
TosetthepasswordviaastandardHTTPconnection,enteritdirectlyinthedialog.
TosetthepasswordviaanencryptedHTTPSconnection,followthesesteps:
1.lickCreateself-signedcerticate.
2.ProvidetherequestedinformationandclickOK.Thecerticateiscreatedandthepasswordcannowbesetsecurely.
3.Enterapasswordandthenre-enterittoconrmthespelling.
4.lickOK.Thepasswordhasnowbeencongured.
10