Axis AXIS M3057-PLVE User manual

AXISM30NetworkCameraSeries
AXISM3057–PLVE
AXISM3058–PLVE
UserManual

AXISM30NetworkCameraSeries
TableofContents
Aboutthismanual..........................................3
Productoverview...........................................4
Howtoaccesstheproduct....................................5
Howtoaccesstheproductfromabrowser...........................5
Aboutsecurepasswords..........................................5
Setup.....................................................7
Productwebpageoverview........................................7
Imagequality...................................................9
Privacymass..................................................12
Overlays.......................................................12
PTZ(PanTiltZoom)..............................................13
Streamingandstorage...........................................14
Events........................................................15
Applications....................................................17
Troubleshooting............................................19
Howtoresettofactorydefaultsettings.............................19
Howtochecthecurrentrmware.................................19
Howtoupgradethermware.....................................19
Technicalissues,cluesandsolutions................................20
Performanceconsiderations.......................................21
Specications..............................................23
LEDindicators..................................................23
SDcardslot....................................................23
Buttons.......................................................23
Connectors....................................................23
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AXISM30NetworkCameraSeries
Aboutthismanual
Aboutthismanual
Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.
3

AXISM30NetworkCameraSeries
Productoverview
Productoverview
1Mountingbracket
2Cameraunit
3Cover
4IRillumination
5Lid
6Networkconnector(Po)
7Partnumber(P/N)&Serialnumber(S/N)
8StatusLDindicator
9I/Oconnector
10Controlbutton
11HDMIconnector
12SDcardslot
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AXISM30NetworkCameraSeries
owtoaccesstheproduct
owtoaccesstheproduct
AXISIPUtilityandAXISDeviceManagerarerecommendedmethodsforndingAxisproductsonthenetworandassigningthemIP
addressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support
Theproductcanbeusedwiththefollowingbrowsers:
•Windows®:ChromeTM(recommended),Firefox®,Edge®,orOpera®
•OSX®:ChromeTM(recommended)orSafari®
•Otheroperatingsystems:ChromeTMorFirefox®.
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support
Howtoaccessteproductfromabrowser
1.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.
ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,cliconBonjourandselecttheproductfromthe
drop-downlist.ToaddBonjourasabrowserboomar,gotoSafari>Preferences.
IfyoudonotnowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwor.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceonthe
productpageataxis.com.
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.
4.Theproduct’sliveviewpageopensinyourbrowser.
Aboutsecurepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwor.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe
usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:
•Changethedefaultpasswordthatcomeswiththedevices.
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changepasswordatarecurringinterval,atleastonceayear.
Setasecurepasswordforterootaccount
Important
Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,thedevicemustberesetto
thefactorydefaultsettings.
1.Maesuretofollowtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage5.
2.Typeapasswordandthenretypeittoconrmthespelling.
5

AXISM30NetworkCameraSeries
owtoaccesstheproduct
3.ClicCreatelogin.Thepasswordhasnowbeencongured.
6

AXISM30NetworkCameraSeries
Setup
Setup
Productwebpageoverview
1Liveviewcontrolbar
2Liveview
3Productname
4Controls
5Videocontrolbar
6Settingstoggle
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AXISM30NetworkCameraSeries
Setup
7Settingstabs
Aboutteproduct'sbuilt-inelp
Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.
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AXISM30NetworkCameraSeries
Setup
Imagequality
Aboutcapturemodes
Acapturemodeisoneofthepossibleviewsforthisproductandcanbeaccessedfromthedrop-downlistintheproduct’slive
streamview.
Inthetablebelow,youcanseethehighestandlowestavailableresolutionfordifferentviewsineachcapturemode.
Note
Oneofthecapturemodesfortheseproductsonlyallowoverview.
ViewSymbolAspectratioesolutionsM3057-PLVEesolutionsM3058-PLVE
Overview1:12048x2048to160x1602992x2992to160x160
Panorama8:3
32:9
2560x960to192x72
2560x720to1280x360
3584x1344to192x72
3584x1008to1280x360
DoublePanorama4:3
16:9
2560x1920to320x240
2560x1440to256x144
3584x2668to320x240
3584x2016to256x144
QuadView4:3
16:9
2560x1920to320x240
2560x1440to256x144
3584x2668to320x240
3584x2016to256x144
ViewAreas1-44:3
16:9
1920x1440to320x240
2048x1152to256x144
2048x1536to320x240
2048x1152to256x144
PanoramaCorner
Left/ight
8:3
2:1
2304x864to192x72
2368x1184
3200x1200to192x72
3200x1600
DoublePanorama
Corner
4:3
1:1
1920x1440to320x240
2048x2048to480x480
2560x1920to320x240
2880x2880to480x480
Corridor4:3
16:9
2560x1920to320x240
2560x1440to256x144
2560x1920to320x240
2560x1440to256x144
Howtoselectcapturemode
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com
Howtoselectexposuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.
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AXISM30NetworkCameraSeries
Setup
Selectthesamefrequencyasthepowerlinefrequency.
•Tolocthecurrentexposuresettings,selectHoldcurrent.
HowtooptimizeIRillumination
Inmostcases,theexposureoftheimageisautomaticallyadjustedtoobtainoptimalimagequality.Sometimesifthecamerais
placedclosetoawalloracorner,itmightresultinsaturatingpartsoftheimage.Whenthishappens,theLED’sclosesttothewallor
cornerareautomaticallydimmedtoavoidsaturatingtheimage.
Dependingontheinstallationenvironmentandtheconditionsaroundthecamera,e.g.externallightsourcesinthescene,itis
sometimespossibletoachievebetterIR-illuminationbymanuallysettingtheintensityoftheLED’s.
1.GotoSettings>Image>Dayandnight,andturnonAllowIillumination.
2.TurnonLiveviewcontrol.
3.Intheliveview,cliconIilluminationandturnonIlightandManualintensity.
4.AdjustLEDintensity.
HowtobenetfromIRligtinlow-ligtconditionsusingnigtmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically
shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblac-and-whiteimages.
Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
1.GotoSettings>Image>Dayandnight,andmaesurethattheIcutlterissettoAuto.
Howtoreducenoiseinlow-ligtconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Maesurethattheexposuremodeisautomatic.
Note
Increasingthemaxshuttervaluecanresultinmotionblur.
•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
Howtoreducemotionblurinlow-ligtconditions
Toreducemotionblurinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
Note
Imagenoisewillincreaseifyouincreasethegain.
•Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoalowervalue,andMaxgain
toahighervalue.
Ifyouarestillexperiencingmotionblur,youcantryoneofthefollowing:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
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AXISM30NetworkCameraSeries
Setup
Howtomaximizedetailsinanimage
Important
Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.
•Setcompressionaslowaspossible.
•SelectMJPEGstreaming.
•TurnofftheZipstreamfunctionality.
Howtoandlesceneswitstrongbackligt
Tomaebothdarandbrightareasoftheimagevisible,turnonWDR.
1.GotoSettings>Image.
2.TurnonWDRunderWidedynamicrange.
ImagewithoutWDR.
ImagewithWDR.
Note
IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr
Aboutviewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.PTZisenabledforallviewareas.Byusingviewareasyoucancreatepresetpositionsandalsoremovepartsof
thefullview,forexample,thesy.
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AXISM30NetworkCameraSeries
Setup
Privacymasks
Howtoidepartsofteimagewitprivacymasks
Whatisaprivacymask?
Aprivacymasisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
massappearasblocsofsolidcolor.
Aprivacymasisauser-denedareathatcoversapartofthemonitoredarea.Inthevideostream,privacymassappeareitheras
blocsofsolidcolororwithamosaicpattern.
You’llseetheprivacymasonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymass.
Important
Usingmultipleprivacymassmayaffecttheproduct’sperformance.
Note
Privacymassmayappearwarpedinsomeviewmodes.
Note
IfyouviewthevideostreamoverHDMIandrestarttheproduct,theprivacymasswilldisappear.Toshowtheprivacy
massagain,restartthevideostream.
Howtocreateaprivacymask
Tocreateaprivacymas,gotoSettings>Privacymask.
Overlays
Aboutoverlays
Note
ImageandtextoverlaywillnotbedisplayedonvideostreamoverHDMI.
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.
Howtosowatextoverlaywentecameradetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:
MaesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Maesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Overlay.
5.SelectCreateoverlayandconrmTextoverlay.
6.Enter#Dinthetexteld.
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AXISM30NetworkCameraSeries
Setup
7.Choosealignment,textsizeandappearance.
8.Includethetextoverlay.
Createanactionrule:
9.GotoSystem>Events>Actionrules.
10.CreateanactionrulewithAXISVideoMotionDetectionastrigger.
11.Fromthelistofactions,selectOverlaytext.
12.Type“Motiondetected”.
13.Settheduration.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
PTZ(PanTiltZoom)
Howtolimitzoommovements
Inthisexample,thecameraissurveillingaparinglotwithnearbyapartmentbuildings.Setzoomlimitstoensureprivacyforresidents.
Tolimitzoommovements,gotoSettings>PTZ>Limits.
Aboutguardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.
Howtocreateaguardtourwithpresetpositions
1.GotoSettings>PTZ>Guardtours
2.Clic+.
3.SelectPresetposition.
4.Toedittheguardtour’sproperties,clic
5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
7.ClicDone.
8.ClicAddtoaddthepresetpositionsthatyouwantinyourguardtour.
9.ClicDonetoexittheguardtoursettings.
10.Toscheduletheguardtour,gotoSystem>Events.
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AXISM30NetworkCameraSeries
Setup
Streamingandstorage
Howtocoosevideocompressionformat
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwor.The
availableoptionsare:
MotionJPEG
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Howtoreducebandwidtandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Howtoviewlivevideostreamonamonitor
YourcameracantransmitlivevideostreamtoanHDMImonitorwithoutanetworconnection.Themonitorcanbeusedfor
surveillancepurposesorforpublicviewinge.g.inastore.
1.ConnectanexternalmonitorusingtheHDMIconnector.
2.ChangetheHDMIsettingsunderSettings>Stream>HDMI.
Howtosetupnetworkstorage
Tostorerecordingsonthenetwor,youneedtosetupnetworstorage:
1.GotoSettings>System>Storage.
2.ClicSetupunderNetworkstorage.
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AXISM30NetworkCameraSeries
Setup
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClicConnect.
Howtorecordandwatcvideo
Torecordvideoyoumustrstsetupnetworstorage,seeHowtosetupnetworkstorageonpage14,orhaveanSDcardinstalled.
1.Gotothecamera’sliveview.
2.Cliconecordoncetostartrecordingandonemoretimetostoprecording.
Towatchyourrecording:
1.CliconStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Events
Aboutevents
Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.
Howtotriggeranaction
1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
Ifyoumaechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotaeeffect.
Howtorecordvideowentecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MaesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Maesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
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AXISM30NetworkCameraSeries
Setup
6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).
7.Fromthelistofactions,selectecordvideo.
8.Selectanexistingstreamproleorcreateanewone.
9.Setthepre-triggertimeto5seconds.
10.Setthepost-triggertimeto60seconds.
11.SelectSDcardfromthelistofstorageoptions.
12.ClicOk.
HowtorecordvideowenaPIRdetectorsensesmotion
ThisexampleexplainshowtoconnectanAxisPIRdetectortothecamera,andsetupthecameratostartrecordingwhenthe
detectorsensesmotion.
equiredhardware
•3–wirecable(ground,power,I/O)
•AxisPIRdetector
NO NO
NOTIC TIC TIC
Disconnectthecamerafrompowerbeforeconnectingthewires.Reconnecttopowerafterallconnectionsaredone.
Connectthewirestothecamera’sI/Oconnector
Note
ForinformationontheI/Oconnector,seeConnectorsonpage23
1.Connectthegroundwiretopin1(GND/-).
2.Connectthepowerwiretopin2(12VDCoutput).
3.ConnecttheI/Owiretopin3(I/Oinput).
ConnectthewirestothePIdetector’sI/Oconnector
1.Connecttheotherendofthegroundwiretopin1(GND/-).
2.Connecttheotherendofthepowerwiretopin2(DCinput/+).
3.ConnecttheotherendoftheI/Owiretopin3(I/Ooutput).
ConguretheI/Oportinthecamera’swebpage
1.GotoSettings>System>I/Oports.
2.Givetheinputmoduleadescriptivename.
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AXISM30NetworkCameraSeries
Setup
3.TomaethePIRdetectorsendasignaltothecamerawhenitsensesmotion,selectClosedcircuitinthedrop-downlist.
TotriggerthecameratostartrecordingwhenitreceivesasignalfromthePIRdetector,youneedtocreateanactionruleinthe
camera’swebpage.
Howtodetecttamperingwitinputsignal
Thisexampleexplainshowtotriggeranalarmwhentheinputsignalhasbeencutorshort-circuited.Formoreinformationaboutthe
I/Oconnector,seepage24.
1.GotoSettings>System>I/OPortsandenableSupervisedI/O.
Createanactionrule:
1.GotoSettings>System>Eventsandcreateanactionrule.
2.Typeanamefortheactionrule.
3.Fromthelistoftriggers,selectInputSignalandthenDigitalinputport.SelectInput1andsetTamperedtoYes.
4.Fromthelistofschedules,selectAlways.
5.Fromthelistofactions,selectSendNoticationandthenselectarecipientorcreateanewrecipient.
6.ClicOK.
Howtoautomaticallysendanemailifsomeonespraypaintstelens
1.GotoSystem>Detectors.
2.SelectAlarmfordarkimages.Thiswilltriggeranalarmifthelensissprayed,covered,orrenderedseverelyoutoffocus.
3.SettheMinimumduration.Thevalueindicatesthetimethatmustpassbeforeanemailissent.
4.ClicSave.
Createanactionrule:
5.GotoEvents>Actionrulesandaddanactionrule.
6.Enteranamefortheactionrule.
7.Fromthelistoftriggers,selectDetectorsandthenselectTampering.
8.Fromthelistofactions,selectSendNoticationandthenselectarecipientfromthelistorclicNewecipient
tocreateanewrecipient.
9.EnterSubjectandMessagefortheemail.
10.ClicOk.
Applications
Aboutapplications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
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AXISM30NetworkCameraSeries
Setup
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationswortogetherbeforedeployment.
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AXISM30NetworkCameraSeries
Troubleshooting
Troubleshooting
Howtoresettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage4.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwor,thedefaultIPaddressis192.168.0.90
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support
1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverviewonpage4.
2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.
3.Releasethepowerbuttonandassembletheproduct.
4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwor,thedefaultIPaddressis192.168.0.90
5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clicDefault.
Howtocecktecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetwordevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetochecthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tochecthecurrentrmware:
1.Gototheproduct’swebpage.
2.Cliconthehelpmenu.
3.ClicAbout.
Howtoupgradetermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
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AXISM30NetworkCameraSeries
Troubleshooting
Important
Maesurethecoverisattachedduringupgradetoavoidinstallationfailure.
Important
Maesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager
Tecnicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relooingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checthatthenameofthermwarele
correspondstoyourproductandtryagain.
ProblemssettingtheIPaddress
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwor
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwor.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwor.
ObtainanewIPaddressfromthenetworadministratorandreinstalltheproduct.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettingsonpage19.
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