Axis P5635-E Mk II User manual

AXISP5635-EMkIIPTZDomeNetworkCamera
UserManual

AXISP5635-EMkIIPTZDomeNetworkCamera
TableofContents
Productoverview...........................................3
Findthedeviceonthenetwork................................4
Accessthedevice...............................................4
Aboutsecurepasswords..........................................4
Setup.....................................................5
Needmorehelp?................................................5
Imagequality...................................................5
Streamingandstorage...........................................7
verlays.......................................................8
PTZ(PanTiltZoom)..............................................8
Events........................................................9
Applications....................................................12
Troubleshooting............................................13
Resettofactorydefaultsettings...................................13
Checkthecurrentrmware.......................................13
Upgradethermware............................................13
Technicalissues,cluesandsolutions................................14
Performanceconsiderations.......................................15
Specications..............................................17
LEDindicators..................................................17
SDcardslot....................................................17
Buttons.......................................................17
Connectors....................................................17
AXISMulticableCI/AudioPower.................................18
Axis10-pinpush-pullsystemconnector(soldseparately)...............19
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AXISP5635-EMkIIPTZDomeNetworkCamera
Prouctoverview
Prouctoverview
NO NO
NOTICE TICE TICE
Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.
1Groundscrew
2Mountingscrews(3)
3Networkconnector(PoE+)
4Multi-connectorwitcover(DonotremovetecoverunlessanI/O-cableisconnected)
5Hookforsafetywire
6SDmemorycardslot
7Controlbutton
8StatusLEDindicator
9Powerbutton
10Dome
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AXISP5635-EMkIIPTZDomeNetworkCamera
Fintheeviceonthenetwork
Fintheeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com
Accessthedevice
1.penabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(SX),gotoSafari,clickonBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.See
Setasecurepasswordforterootaccountonpage4.
3.Theliveviewpageopensinyourbrowser.
Aoutsecurepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Setasecurepasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Setup
Needmorehelp?
Youcanaccessthebuilt-inhelpfromthedevice’swebpage.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettings.
Imagequality
Howtofocusfasterusingfocusrecallareas
Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe
previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.
Werecommendthefocusrecallfeatureinthefollowingscenarios:
•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.
•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges
continuously.
•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.
Important
•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.
•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.
•Themaximumamountoffocusrecallareasis20.
Howtoaddafocusrecallarea
1.Pan,tiltandzoomintotheareawhereyouwouldliketohavefocus.
2.Setthefocus,eitherusetheautofocusoradjustmanually.Aslongasthefocusrecallbuttonshowsaplus,youcanadda
focusrecallareainthatposition.
3.Clickonthefocusrecallbutton.
Howtoremoveafocusrecallarea
1.Pan,tiltandzoomintothefocusrecallareayouwanttoremove.Thefocusrecallbuttontogglestominuswhenthe
cameradetectsafocusrecallarea.
2.Clickonthefocusrecallbutton.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Handlesceneswithstrongacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image.
2.Ifrequired,turnonWDRunderidedynamicrange.
3.UsetheLocalcontrastslidertoadjusttheamountofWDR.
ImagewitoutWDR.
ImagewitWDR.
Note
WDRmaycauseartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr
Hidepartsoftheimagewithprivacymasks
hatisaprivacymask?
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolororblurredimageelements.
Theprivacymaskisrelativetothepan,tilt,andzoomcoordinates,soregardlessofwhereyoupointthecamera,theprivacy
maskcoversthesameplaceorobject.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.
Important
Usingmultipleprivacymasksmayaffecttheproduct’sperformance.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Createaprivacymask
Tocreateaprivacymask,gotoSettings>Privacymask.
Streamingandstorage
Choosevideocompressionformat
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.rseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Reduceandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGPandsetahighGPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Addaudiotoyourrecording
Editthestreamprolewhichisusedfortherecording:
1.GotoSettings>System>Streamproles.
2.SelectthestreamproleandclickModify.
3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.
4.ClickOk.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Overlays
Aoutoverlays
verlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.
Displaythepanortiltpositionasatextoverlay
Itmaybeusefultoretrieve,forinstancefromarecordedvideo,thepanortiltpositionindegreesinwhichaneventhastakenplace.
Thiscanbeobtainedbyincludingthepositionintheimageasatextoverlay,usingaso-calledmodier.
1.GotoSettings>Overlay.
2.Inthetexteld,enter#xtoshowthepanposition.
Enter#ytoshowthetiltposition.
3.Choosealignment,textsizeandappearance.
4.Includethetextoverlay.
5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
PTZ(PanTiltZoom)
Limitthepan,tilt,andzoommovements
Asanexample,youmightneedtoprotecttheprivacyofresidentslivinginapartmentbuildingslocatedclosetoaparkinglotthat
youwishtosurveil.Todothis,youcanlimitthepan,tilt,andzoommovements,sothattheviewdoesnotcovertheapartment
buildings.GotoSettings>PTZ>Limits.
Aoutguardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.ncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.
Createaguardtourwithpresetpositions
1.GotoSettings>PTZ>Guardtours
2.Click+.
3.SelectPresetposition.
4.Toedittheguardtour’sproperties,click
5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
7.ClickDone.
8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
9.ClickDonetoexittheguardtoursettings.
10.Toscheduletheguardtour,gotoSystem>Events.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Events
Rulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.
Directthecameratoapresetpositionwhenthecameradetectsmotion
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addapresetposition:
GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createanactionrule:
1.GotoSettings>System>Events>Actionrulesandaddanactionrule.
2.Typeanamefortheactionrule.
3.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).
4.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.
5.Selectthepresetpositionyouwantthecameratogoto.
6.ClickOk.
Directthecameraandopenthelocktoagatewhensomeoneisneary
Thisexampleexplainshowtodirectthecameraandopenagatewhensomeonewantstoenterduringdaytime.Thisisdoneby
connectingaPIRdetectortotheproduct’sinputportandaswitchrelaytotheproduct’soutputportviathemulticable.
Requiredhardware
•Multicable(soldseparately),see.
•MountedPIRdetector
•Switchrelayconnectedtothegatelock,inthiscasetheswitchisnormallyclosed(NC)
•Connectingwires
Physicalconnection
1.Removetheplugfromthecamera’smulti-connectorandconnectthemulticable.
2.ConnectthewiresfromthePIRdetectortotheinputpin,seeAXISMulticableCI/OAudioPoweronpage18.
3.Connectthewiresfromtheswitchtotheoutputpin,seeAXISMulticableCI/OAudioPoweronpage18.
CongureI/Oports
Youneedtoconnecttheswitchrelaytothecamerafromthecamera’swebpage.First,conguretheI/ports:
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
SetthePIRdetectortoaninputport
1.GotoSystem>I/Oports.
2.SelectInputinthePort1drop-downlist.
3.Givetheinputmoduleadescriptivename,forexample“PIRdetector”.
4.TotriggeraneventwheneverthePIRdetectorsensesmotion,selectOpencircuitinthedrop-down
list.
Settheswitchrelaytoanoutputport
1.GotoSystem>I/Oports.
2.SelectOutputinthePort2drop-downlist.
3.Givetheoutputmoduleadescriptivename,forexample“Gateswitch”.
4.Toopenthegatewheneveraneventistriggered,selectClosedcircuitinthedrop-downlist.
Createthepresetposition
1.GotoSettings>PTZ>Presetpositions.
2.Createthepresetpositionthatcoverstheentranceofthegateandnameit,forexample,“Gateentrance”.
Createrules
ForthecameratoopenthegatewhenthePIRdetectorsensessomeonenearby,youneedtocreatearuleinthecamera:
1.GotoSystem>Events>Actionrules.
2.ClickAdd.
3.Givetheactionruleaname,forexample“pengate”.
4.IntheTriggerdrop-downmenu,selectInputsignal.
5.SelectDigitalinputsignal.
6.Select”PIRdetector”,inthisexampleconnectedtoport1.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
7.UnderActions,selectOutputportfromtheTypedrop-downmenu.
8.InthePortdrop-downmenu,select“Gateswitch”.
9.ClickOk.
10.Createanotheractionrulewiththename“Directthecameratothegate"
11.Selectthesameinputsignalasbefore,butasactionselectthepreviouslycreated“Gateentrance”presetposition.
12.ClickOk.
Recordvideowhenthecameradetectsloudnoises
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.
Turnonaudio:
1.Setupthestreamproletoincludeaudio,seeAddaudiotoyourrecordingonpage7.
Setupaudiodetection:
2.GotoSettings>System>Detectors>Audiodetection.
3.Adjustthealarmlevelaccordingtoyourneeds.
Createarule:
4.GotoSettings>System>Eventsandaddarule.
5.Typeanamefortherule.
6.Inthelistoftriggers,selectDetectorsandthenselectAudioDetection.
7.Inthelistofactions,selectRecordvideo.
8.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.
9.Enableandsetthepre-triggertimeto5seconds.
10.Enablehiletheruleisactive.
11.Enableandsetthepost-triggertimeto60seconds.
12.SelectSDcardfromthelistofstorageoptions.
13.ClickOK.
Zoominonaspecicareaautomaticallywithgatekeeper
Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa
carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.
Createthepresetpositions:
1.GotoSettings>PTZ>Presetpositions.
2.Createthehomepositionthatincludestheentranceofthegate.
3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate
willappear.
Createamotiondetectionprole:
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
4.GotoSettings>AppsandopenAXISVideoMotionDetection.
5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.
Createarule:
6.GotoSettings>System>Eventsandaddarule.
7.Nametherule“Gatekeeper”.
8.Inthetriggerlist,selectApplicationsandthenselectthepreviouslycreatedmotiondetectionprole.
9.Intheactionlist,selectthepreviouslycreatedpresetposition.
10.ClickOK.
Recordvideowhenthecameradetectsimpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetotheenvironmentortoan
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraafterhoursandyouwouldliketogetavideoclipoftheevent.
1.GotoSettings>System>Detectors.
2.Setshockdetectiontoon,andsetavaluefortheshocksensitivity.
Createanactionrule:
3.GotoSettings>System>Eventsandaddanactionrule.
4.Typeanamefortheactionrule.
5.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.
6.Fromthelistofschedules,selectAfterHours.
7.Fromthelistofactions,selectSendVideoClip.
8.Selectanexistingstreamproleorcreateanewone.
9.Enableandsetthepre-triggertimeto5seconds.
10.Enablehiletheruleisactive.
11.Enableandsetthepost-triggertimeto60seconds.
12.Selectanexistingrecipientorcreateanewone.
13.ClickOK.
Applications
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverviewonpage3.
2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.
3.Releasethepowerbuttonandassembletheproduct.
4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwork,thedefaultIPaddressis192.168.0.90
5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.neofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
btainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage13.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/products/axis-companion
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage15.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.
•Removingorattachingthecoverwillrestartthecamera.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.
LEDindicators
StatusLEDIndication
UnlitConnectionandnormaloperation.
GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.
AmberSteadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
SDcardslot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsSD/SDHC/SDXCcards.
ForSDcardrecommendations,seeaxis.com
SD,SDHC,andSDXCLogosaretrademarksofSD-3CLLC.SD,SDHCandSDXCaretrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Buttons
Controlutton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage13.
•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.
Powerutton
Pressandholdthepowerbuttontotemporarilypowertheproductwhenthedomecoverisremoved.Thepowerbuttonisalsoused
withthecontrolbuttontoresetthecameratofactorydefaultsettings.Seepage13.
Connectors
Networkconnector
RJ45EthernetconnectorwithPoweroverEthernetPlus(PoE+).
17

AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
AXISMulticaleCI/OAudioPower
Whenconnectingexternalequipmenttotheproduct,aseparetelysoldAXISMulticableCI/AudioPower1m/5misrequiredin
ordertomaintaintheproduct’sIPrating.
Connectthemulticabletotheproduct’smulti-connector.Tolocatethemulti-connector,seeProductoverviewonpage3.
Themulticableprovidesthefollowingconnectors:
Powerconnector-2-pinterminalblockusedforACorDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimited
powersource(LPS)witheitheraratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.
FunctionPinNotesSpecications
AC/DCPower
input
Polar-
ityin-
depen-
dent
UseaSafetyExtraLowVoltage(SELV)compliantlimited
powersource(LPS)witheitheraratedoutputpowerlimited
to≤100Woraratedoutputcurrentlimitedto≤5A.Ground
forAC/DC
24VAC/DC
Audioconnector-4–pinterminalblockusedforaudioinandaudiolineout.Thiscanbeconnectedtoapublicaddress(PA)system
oranactivespeakerwithabuilt-inamplier.
FunctionPinNotes
AudioIn1Unbalancedinputforamonomicrophoneorlinesignal
AudioLineut3Canbeconnectedtoapublicaddress(PA)systemoranactivespeakerwithabuilt-in
amplier
GND2,4Ground
I/Oconnector-6–pinterminalblock.Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motion
detection,eventtriggering,timelapserecordingandalarmnotications.Inadditiontothe0VDCreferencepointandpower(DC
output),theI/connectorprovidestheinterfaceto:
•Digitaloutput—ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescanbeactivatedbythe
VAPIX®ApplicationProgrammingInterface,outputbuttonsontheLiveViewpageorbyanActionRule.Theoutput
willshowasactive(shownunderSystemOptions>Port&Devices>PortStatus)ifthealarmdeviceisactivated.
•Digitalinput—Analarminputforconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,for
example:PIRs,door/windowcontacts,glassbreakdetectors,etc.Whenasignalisreceivedthestatechangesand
theinputbecomesactive(shownunderSystemOptions>Port&Devices>PortStatus).
FunctionPinNotesSpecications
DCutput2Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.
12VDC
Maxload=50mA
18

AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
GND1Ground
Digitalinput–Connecttopin8toactivate,orleave
oating(unconnected)todeactivate.
0tomax30VDC Congurable
(Inputorutput)
3–I/1
4–I/2
5–I/3
6–I/4Digitaloutput–Connectedtopin8whenactivated,
oating(unconnected)whendeactivated.Ifusedwithan
inductiveload,e.g.arelay,adiodemustbeconnected
inparallelwiththeload,forprotectionagainstvoltage
transients.
0tomax30VDC,opendrain,
100mA
1GND
2DCoutput12V,max50mA
AI/Oconguredasinput
BI/Oconguredasoutput
Axis10-pinpush-pullsystemconnector(soldseparately)
WhenconnectingexternalequipmenttotheAxisproduct,anAxis10-pinPush-PullSystemConnector(soldseparately)isrequiredin
ordertomaintaintheproduct’sIPrating.
Mountingthewiresrequiresacrimptool.Togetdetailedmountinginstructionsofthewires,gotoaxis.com/support
Connectthe10-pinpush-pullsystemconnectortotheproduct’smulti-connector.Tolocatethemulti-connectorgoto.
10–pinpush-pullsystemconnector
19

AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
FunctionPinNotesSpecications
AC/DCPower
input
9,10Theinputispolarityindependent.UseaSafetyExtraLow
Voltage(SELV)compliantlimitedpowersource(LPS)with
eitheraratedoutputpowerlimitedto≤100Worarated
outputcurrentlimitedto≤5A.
24VAC/DC
Digitalinput–Connecttopin8toactivate,orleave
oating(unconnected)todeactivate.
0tomax30VDC Congurable
(Inputorutput)
3–I/1
5–I/2
6–I/3
7–I/4Digitaloutput–Connectedtopin8whenactivated,
oating(unconnected)whendeactivated.Ifusedwithan
inductiveload,e.g.arelay,adiodemustbeconnected
inparallelwiththeload,forprotectionagainstvoltage
transients.
0tomax30VDC,opendrain,
100mA
DCutput2Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.
12VDC
Maxload=50mA
GND8GroundforaudioandI/
AudioLineut4Canbeconnectedtoapublicaddress(PA)systemoran
activespeakerwithabuilt-inamplier
AudioIn1Unbalancedinputforamonomicrophoneorlinesignal
20