Axis P5635-E User manual

AXISP5635-EMkIIPTZDomeNetworkCamera
UserManual

AXISP5635-EMkIIPTZDomeNetworkCamera
TableofContents
Productoverview...........................................3
Howtoaccesstheproduct....................................4
Howtoaccesstheproductfromabrowser...........................4
Aboutsecurepasswords..........................................4
Setup.....................................................6
Abouttheproduct'sbuilt-inhelp...................................6
Imagequality...................................................6
Streamingandstorage...........................................
Overlays.......................................................9
PTZ(PanTiltZoom)..............................................9
Events........................................................10
Applications....................................................14
Troubleshooting............................................15
Howtoresettofactorydefaultsettings.............................15
Howtocheckthecurrentrmware.................................15
Howtoupgradethermware.....................................15
Technicalissues,cluesandsolutions................................16
Performanceconsiderations.......................................17
Specications..............................................1
LEDindicators..................................................1
SDcardslot....................................................1
Buttons.......................................................1
Connectors....................................................1
AXISMulticableCI/OAudioPower.................................19
Axis10-pinpush-pullsystemconnector(soldseparately)...............20
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AXISP5635-EMkIIPTZDomeNetworkCamera
Prouctoverview
Prouctoverview
NO NO
NOTICE TICE TICE
Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.
1Groundscrew
2Mountingscrews(3)
3Networkconnector(PoE+)
4Multi-connectorwitcover(DonotremovetecoverunlessanI/O-cableisconnected)
5Hookforsafetywire
6SDmemorycardslot
7Controlbutton
8StatusLEDindicator
9Powerbutton
10Dome
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AXISP5635-EMkIIPTZDomeNetworkCamera
Howtoaccesstheprouct
Howtoaccesstheprouct
AXISIPUtilityandAXISCameraManagementarerecommendedmethodsforndingAxisproductsonthenetworkandassigning
themIPaddressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support
Theproductcanbeusedwiththefollowingbrowsers:
•ChromeTM(recommended),Firefox®,Edge®,orOpera®withWindows®
•ChromeTM(recommended)orSafari®withOSX®
•ChromeTMorFirefox®withotheroperatingsystems.
Howtoaccesstheprodctfromabrowser
1.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.
ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.
IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccessteVideoStreamonAxis
Supportwebataxis.com/support
Note
ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.
4.Theproduct’sliveviewpageopensinyourbrowser.
Abotsecrepasswords
Important
Whensettingtheinitialpassword,thepasswordissentincleartextoverthenetwork.Ifthereisariskofnetworksnifng,
rstsetupasecureandencryptedHTTPSconnectionbeforeresettingthepasswords.
Thedevicepasswordistheprimaryprotectionforthedataandservices.Axis’productsdonotimposeapasswordpolicyasproducts
maybeusedinvarioustypesofinstallations,buttoprotectyourdatadothefollowing:
•Don’tusethedefaultpasswordthatcomeswiththeproducts.
•Useapasswordwithatleastcharacters,preferablyusingapasswordgenerator.
•Don’texposethepassword.
•Changepasswordatarecurringinterval,atleastonceayear.
Setapasswordfortherootaccont
Important
Thedefaultadministratorusernamerootcannotbedeleted.Ifthepasswordforrootislost,theproductmustberesetto
thefactorydefaultsettings.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Howtoaccesstheprouct
Thedefaultrootaccounthasfullprivilegesandshouldbereservedforadministrativetasks.Alwayscreateauseraccountwithlimited
privilegesfordailyuse.Thisreducestheexposureoftheadministrativeaccount.
1.Makesuretofollowtheinstructionsaboutsecurepasswords,seeAboutsecurepasswordsonpage4.
2.Typeapasswordandthenretypeittoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Setup
Abottheprodct'sbilt-inhelp
Youcanaccessthebuilt-inhelpthroughyourproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.
Imageqality
Howtofocsfastersingfocsrecallareas
Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe
previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.
Werecommendthefocusrecallfeatureinthefollowingscenarios:
•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.
•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges
continuously.
•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.
Important
•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.
•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.
•Themaximumamountoffocusrecallareasis20.
Howtoaddafocusrecallarea
1.Pan,tiltandzoomintotheareawhereyouwouldliketohavefocus.
2.Setthefocus,eitherusetheautofocusoradjustmanually.Aslongasthefocusrecallbuttonshowsaplus,youcanadda
focusrecallareainthatposition.
3.Clickonthefocusrecallbutton.
Howtoremoveafocusrecallarea
1.Pan,tiltandzoomintothefocusrecallareayouwanttoremove.Thefocusrecallbuttontogglestominuswhenthe
cameradetectsafocusrecallarea.
2.Clickonthefocusrecallbutton.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Howtohandlesceneswithstrongbacklight
UseWDRtomakebothdarkandbrightareasoftheimagevisible.
1.GotoSettings>Image.
2.TurnonWDRunderWidedynamicrange.
ImagewitoutWDR.
ImagewitWDR.
Note
IfyouuseWDR,youmayexperiencesomeWDRartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr
Howtohidepartsoftheimagewithprivacymasks
Ifyouwanttohidepartsoftheimageduetoprivacyreasons,useoneorseveralprivacymasks.
Whatisaprivacymas?
Aprivacymaskisauser-denedareathatprohibitsusersfromviewingpartsofthemonitoredarea.Privacymasksappearasblocks
ofsolidcolororblurredimageelementsandareappliedonthevideostream.
Privacymasksarepresentonallsnapshots,recordedvideo,andrequestedstreams.TheycannotbebypassedthroughtheVAPIX®
applicationprogramminginterface(API).
Theprivacymaskisrelativetothepan,tilt,andzoomcoordinateswhichmeansthatregardlessoftheangleandzoom,theprivacy
maskcoversthesameplaceorobject.
Important
Ifyouaddmanyprivacymasks,thismayaffecttheproduct’sperformance.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Howtocreateaprivacymas
Tocreateoreditaprivacymask,gotoSettings>Privacymas.
Streamingandstorage
Howtochoosevideocompressionformat
Decidingwhichcompressionmethodtochoosedependsonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan0%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Findoutmoreataxis.com/compression-formats
Howtoredcebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlessdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GototheStreamtab.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Howtoaddadiotoyorrecording
Editthestreamprolewhichisusedfortherecording:
1.GotoSettings>System>Streamproles.
2.Selectthestreamproletomodify.
3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
4.ClickO.
Overlays
Abotoverlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.
Howtodisplaythepanortiltpositionasatextoverlay
Itmaybeusefultoretrieve,forinstancefromarecordedvideo,thepanortiltpositionindegreesinwhichaneventhastakenplace.
Thiscanbeobtainedbyincludingthepositionintheimageasatextoverlay,usingaso-calledmodier.
1.GotoSettings>Overlay.
2.Inthetexteld,enter#xtoshowthepanposition.
Enter#ytoshowthetiltposition.
3.Choosealignment,textsizeandappearance.
4.Includethetextoverlay.
5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
PTZ(PanTiltZoom)
Howtolimitpan,tilt,andzoommovements
Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setpan,tiltandzoomlimitstoensure
privacyforresidents.
Tolimitpanandtilt:
1.GotoSettings>PTZ>Advanced>Limits.
2.Setlimitsforpanandtilt.
3.ClickSave.
Tolimitzoom:
1.GotoSettings>PTZ>Basic.
2.SetZoomtelelimit.
Abotgardtors
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.
Howtocreateaguardtourwithpresetpositions
1.GotoSettings>PTZ>Guardtours
2.Click+.
3.SelectPresetposition.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
4.Toedittheguardtour’sproperties,click
5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
7.ClickDone.
.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
9.ClickDonetoexittheguardtoursettings.
10.Toscheduletheguardtour,gotoSystem>Events.
Events
Abotevents
Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.
Howtodirectthecameratoapresetpositionwhenthecameradetectsmotion
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
MakesuretheAXISVideoMotionDetectionapplicationisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addapresetposition:
4.GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createanactionrule:
5.GotoSettings>System>Events>Actionrulesandaddanactionrule.
6.Typeanamefortheactionrule.
7.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).
.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.
9.Selectthepresetpositionyouwantthecameratogoto.
10.ClickO.
Howtodirectthecameraandopenthelocktoagatewhensomeoneisnearby
Thisexampleexplainshowtodirectthecameraandopenagatewhensomeonewantstoenterduringdaytime.Thisisdoneby
connectingaPIRsensortotheproduct’sinputportandaswitchrelaytotheproduct’soutputportviathemulticable.
Requiredhardware
•Multicable(soldseparately),seeAXISMulticableCI/OAudioPower.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
•MountedPIRsensor
•Switchrelayconnectedtothegatelock,inthiscasetheswitchisnormallyclosed(NC)
•Connectingwires
Physicalconnection
1.Removetheplugfromthecamera’smulti-connectorandconnectthemulticable.
2.ConnectthewiresfromthePIRsensortotheinputpin,seeAXISMulticableCI/OAudioPower.
3.Connectthewiresfromtheswitchtotheoutputpin,seeAXISMulticableCI/OAudioPower.
CongreI/Oports
Youneedtoconnecttheswitchrelaytothecamerainthecamera’swebpage.First,conguretheI/Oports:
SetthePIRsensortoaninputport
1.GotoSystem>I/Oports.
2.SelectInputinthePort1drop-downlist.
3.Givetheoutputmoduleadescriptivename,forexample“PIRsensor”.
4.TotriggeraneventwheneverthePIRsensordetectssomething,selectOpencircuitinthedrop-down
list.
Settheswitchrelaytoanoutputport
1.GotoSystem>I/Oports.
2.SelectOutputinthePort2drop-downlist.
3.Givetheoutputmoduleadescriptivename,forexample“Gateswitch”.
4.Toopenthegatewheneveraneventistriggered,selectClosedcircuitinthedrop-downlist.
Createthepresetposition
1.GotoSettings>PTZ>Presetpositions.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
2.Createthepresetpositionthatcoverstheentranceofthegateandnameit,forexample,“Gateentrance”.
Createactionrles
ForthecameratoopenthegatewhenthePIRsensordetectssomeonenearby,youneedtocreateanactionruleinthecamera:
1.GotoSystem>Events>Actionrules.
2.ClickAdd.
3.Givetheactionruleaname,forexample“Opengate”.
4.FromtheTriggerdrop-downlist,selectInputsignal.
5.SelectDigitalinputsignal.
6.Select”PIRsensor”,inthisexampleconnectedtoport1.
7.UnderActions,selectOutputportfromtheTypedrop-downlist.
.FromthePortdrop-downlist,select“Gateswitch”.
9.ClickO.
10.Createanotheractionrulewiththename“Directthecameratothegate"
11.Selectthesameinputsignalasbefore,butasactionselectthepreviouslycreated“Gateentrance”presetposition.
12.ClickO.
Howtorecordvideowhenthecameradetectslodnoises
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.
Makesureaudioturnedon:
1.Setupthestreamproletoincludeaudio,seeHowtoaddaudiotoyourrecording.
Makesuretheaudiodetectionissetup:
2.GotoSettings>System>Detectors>Audiodetection.
3.Adjustthealarmlevelaccordingtoyourneeds.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectDetectorsandthenselectAudioDetection.
7.Fromthelistofactions,selectRecordvideoandthenselectPresetPosition.
.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.
9.Setthepre-triggertimeto5seconds.
10.Setthepost-triggertimeto60seconds.
11.SelectSDcardfromthelistofstorageoptions.
12.ClickO.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Howtoatomaticallyzoominonaspecicareawithgatekeeper
Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa
carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.
Createthepresetpositions:
1.GotoSettings>PTZ>Presetpositions.
2.Createthehomepositionthatincludestheentranceofthegate.
3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate
willappear.
Createamotiondetectionprole:
4.GotoSettings>AppsandopenAXISVideoMotionDetection.
5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.
Createanactionrule:
6.GotoSettings>System>Eventsandaddanactionrule.
7.NametheactionruleGatekeeper.
.Fromthetriggerlist,selectApplicationsandthenselectthepreviouslycreatedmotiondetectionprole.
9.Fromtheactionlist,selectthepreviouslycreatedpresetposition.
10.ClickOK.
Howtorecordvideowhenthecameradetectsimpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationorshock.Vibrationcausedbytheenvironmentoran
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraduringafterhoursandyouwouldliketoreceiveavideoclipoftheevent.
1.GotoSettings>System>Detectors.
2.Enableshockdetectionandsetshocksensitivityvalue.
3.ClickSave.
Createanactionrule:
4.GotoSettings>System>Eventsandaddanactionrule.
5.Typeanamefortheactionrule.
6.Fromthelistoftriggers,selectDetectorsandthenselectShocdetection.
7.Fromthelistofschedules,selectAfterHours.
.Fromthelistofactions,selectSendVideoClip.
9.Selectanexistingstreamproleorcreateanewone.
10.Setthepre-triggertimeto5seconds.
11.Setthepost-triggertimeto60seconds.
12.Selectanexistingrecipientorcreateanewone.
13.ClickO.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Setup
Applications
Abotapplications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications
TondtheusermanualsforAxisapplications,gotoaxis.com
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
Troubleshooting
Howtoresettofactorydefaltsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverview.
2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.
3.Releasethepowerbuttonandassembletheproduct.
4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwork,thedefaultIPaddressis192.168.0.90
5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.
Howtocheckthecrrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Howtopgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenanceintheproduct’swebpageandfollowtheinstructions.
4.Theupgradetakesawhile,don'tbreakthepowertotheproduct.Whentheupgradeisnished,theproductrestarts
automatically.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
AXISCameraManagementcanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-camera-management
Technicalisses,clesandsoltions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.
ProblemssettingtheIPaddress
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettings.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE02.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime
Theproductisaccessiblelocallybutnotexternally
RoutercongurationCheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP®.
FirewallprotectionChecktheInternetrewallwithyournetworkadministrator.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Troubleshooting
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage17.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Intheproduct’swebpage,setacapturemodethatprioritizesframerate.Changingthe
capturemodetoprioritizeframeratemightlowerthemaximumresolutiondepending
ontheproductusedandcapturemodesavailable.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
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AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
Specifications
Tondthelatestversionoftheproduct’sdatasheet,gotoaxis.com>[product]>Support&Documentation.
LEDindicators
StatusLEDIndication
UnlitConnectionandnormaloperation.
GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.
AmberSteadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
SDcardslot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsSD/SDHC/SDXCcards(notincluded).
ForSDcardrecommendations,seeaxis.com
Bttons
Controlbtton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage15.
•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.
Powerbtton
Pressandholdthepowerbuttontotemporarilypowertheproductwhenthedomecoverisremoved.Thepowerbuttonisalsoused
withthecontrolbuttontoresetthecameratofactorydefaultsettings.Seepage15.
Connectors
Networkconnector
RJ45EthernetconnectorwithPoweroverEthernetPlus(PoE+).
18

AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
NO NO
NOTICE TICE TICE
AXISMlticableCI/OAdioPower
Whenconnectingexternalequipmenttotheproduct,aseparetelysoldAXISMulticableCI/OAudioPower1m/5misrequiredin
ordertomaintaintheproduct’sIPrating.
Connectthemulticabletotheproduct’smulti-connector.Tolocatethemulti-connector,seeProductoverview.
Themulticableprovidesthefollowingconnectors:
Powerconnector-2-pinterminalblockusedforACorDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimited
powersource(LPS)witheitheraratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.
FunctionPinNotesSpecications
AC/DCPower
input
Polar-
ityin-
depen-
dent
UseaSafetyExtraLowVoltage(SELV)compliantlimited
powersource(LPS)witheitheraratedoutputpowerlimited
to≤100Woraratedoutputcurrentlimitedto≤5A.Ground
forAC/DC
24VAC/DC
Audioconnector-4–pinterminalblockusedforaudioinandaudiolineout.Thiscanbeconnectedtoapublicaddress(PA)system
oranactivespeakerwithabuilt-inamplier.
FunctionPinNotes
AudioIn1Balancedorunbalancedinputforamonomicrophoneorlinesignal
AudioLineOut3Canbeconnectedtoapublicaddress(PA)systemoranactivespeakerwithabuilt-in
amplier
GND2,4Ground
I/Oconnector-6–pinterminalblock.Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motion
detection,eventtriggering,timelapserecordingandalarmnotications.Inadditiontothe0VDCreferencepointandpower(DC
output),theI/Oconnectorprovidestheinterfaceto:
•Digitaloutput—ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescanbeactivatedbythe
VAPIX®ApplicationProgrammingInterface,outputbuttonsontheLiveViewpageorbyanActionRule.Theoutput
willshowasactive(shownunderSystemOptions>Port&Devices>PortStatus)ifthealarmdeviceisactivated.
•Digitalinput—Analarminputforconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,for
example:PIRs,door/windowcontacts,glassbreakdetectors,etc.Whenasignalisreceivedthestatechangesand
theinputbecomesactive(shownunderSystemOptions>Port&Devices>PortStatus).
19

AXISP5635-EMkIIPTZDomeNetworkCamera
Specifications
FunctionPinNotesSpecications
DCOutput2Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.
12VDC
Maxload=50mA
GND1Ground
Digitalinput–Connecttopintoactivate,orleave
oating(unconnected)todeactivate.
0tomax30VDC Congurable
(InputorOutput)
3–I/O1
4–I/O2
5–I/O3
6–I/O4Digitaloutput–Connectedtopinwhenactivated,
oating(unconnected)whendeactivated.Ifusedwithan
inductiveload,e.g.arelay,adiodemustbeconnected
inparallelwiththeload,forprotectionagainstvoltage
transients.
0tomax30VDC,opendrain,
100mA
1GND
2DCoutput12V,max50mA
AI/Oconguredasinput
BI/Oconguredasoutput
Axis10-pinpsh-pllsystemconnector(soldseparately)
WhenconnectingexternalequipmenttotheAxisproduct,anAxis10-pinPush-PullSystemConnector(soldseparately)isrequiredin
ordertomaintaintheproduct’sIPrating.
Mountingthewiresrequiresacrimptool.Togetdetailedmountinginstructionsofthewires,gotoaxis.com/support
Connectthe10-pinpush-pullsystemconnectortotheproduct’smulti-connector.Tolocatethemulti-connectorgoto.
10–pinpush-pullsystemconnector
20