Axis Q1635 User manual

AXISQ1635FixedNetworkCamera
UserManual

AboutthisDocument
ThismanualisintendedforadministratorsandusersoftheAXISQ1635
NetworkCamera,andisapplicaletormware5.80andlater.It
includesinstructionsforusingandmanagingtheproductonyour
network.Previousexperienceofnetworkingwilleofusewhen
usingthisproduct.SomeknowledgeofUNIXorLinux-asedsystems
mayalsoeenecial,fordevelopingshellscriptsandapplications.
LaterversionsofthisdocumentwillepostedtotheAxiswesite,
asrequired.Seealsotheproduct’sonlinehelp,availaleviathe
we-asedinterface.
LealConsiderations
Videoandaudiosurveillancecaneregulatedylawsthatvaryfrom
countrytocountry.Checkthelawsinyourlocalregioneforeusing
thisproductforsurveillancepurposes.
Thisproductincludesone(1)H.264decoderlicenseandone(1)AAC
decoderlicense.Topurchasefurtherlicenses,contactyourreseller.
Liability
Everycarehaseentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannoteheldresponsileforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,utnotlimitedto,theimplied
warrantiesofmerchantailityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotelialenorresponsileforincidentalor
consequentialdamagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytoeusedforitsintended
purpose.
IntellectualPropertyRihts
AxisABhasintellectualpropertyrightsrelatingtotechnologyemodied
intheproductdescriedinthisdocument.Inparticular,andwithout
limitation,theseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“Aout”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePulicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailalefrom
https://developer.apple.com/bonjour/
EquipmentModications
Thisequipmentmusteinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-servicealecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicaleregulatorycertications
andapprovals.
TrademarkAcknowledments
AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.
Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,Windows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-asedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImplementersCorporation.
SD,SDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C,
LLCintheUnitedStates,othercountriesoroth.Also,miniSD,microSD,
miniSDHC,microSDHC,microSDXCarealltrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesoroth.
ReulatoryInformation
Europe
ThisproductcomplieswiththeapplicaleCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticCompatiility(EMC)Directive2004/108/EC.See
ElectromagneticCompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2006/95/EC.Seeafetyonpage3.
•RestrictionsofHazardousSustances(RoHS)Directive2011/65/EU.
SeeDisposalandRecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymayeotainedfrom
AxisCommunicationsAB.SeeContactInformationonpage3.
ElectromaneticCompatibility(EMC)
Thisequipmenthaseendesignedandtestedtofulllapplicale
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Usinganunshieldednetworkcable(UTP)–Thisequipmenthas
eentestedusinganunshieldednetworkcale(UTP)andfoundto
complywiththelimitsforaClassAdigitaldevice,pursuanttopart
15oftheFCCRules.Theselimitsaredesignedtoprovidereasonale
protectionagainstharmfulinterferencewhentheequipmentis
operatedinacommercialenvironment.Thisequipmentgenerates,
uses,andcanradiateradiofrequencyenergyand,ifnotinstalledand
usedinaccordancewiththeinstructionmanual,maycauseharmful
interferencetoradiocommunications.Operationofthisequipmentina
residentialareaislikelytocauseharmfulinterferenceinwhichcase
theuserwillerequiredtocorrecttheinterferenceathisownexpense.
Usingashieldednetworkcable(STP)–Thisequipmenthasalso
eentestedusingashieldednetworkcale(STP)andfoundtocomply
withthelimitsforaClassBdigitaldevice,pursuanttopart15ofthe
FCCRules.Theselimitsaredesignedtoprovidereasonaleprotection
againstharmfulinterferenceinaresidentialinstallation.This
equipmentgenerates,usesandcanradiateradiofrequencyenergyand,
ifnotinstalledandusedinaccordancewiththeinstructions,maycause
harmfulinterferencetoradiocommunications.However,thereisno
guaranteethatinterferencewillnotoccurinaparticularinstallation.If
thisequipmentdoescauseharmfulinterferencetoradioortelevision
reception,whichcanedeterminedyturningtheequipmentoffand
on,theuserisencouragedtotrytocorrecttheinterferenceyoneor
moreofthefollowingmeasures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdifferentfrom
thattowhichthereceiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
Toeusedinaresidentialareaorademandingelectricalenvironment,
theproductshalleconnectedusingashieldednetworkcale(STP)
thatisproperlygrounded.
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassB).Theproduct
shalleconnectedusingashieldednetworkcale(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
CANNMB-3(classeB).Leproduitdoitêtreconnectéàl'aided'uncâle
réseaulindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofEN55022.Theproductshalle
connectedusingashieldednetworkcale(STP)thatisproperly
grounded.
Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residential,commercialandlight-industrial
environments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassBlimitofAS/NZSCISPR22.Theproductshall
econnectedusingashieldednetworkcale(STP)thatisproperly
grounded.
apan

この装置は、クラスB情報技術装置です。この装置は、家
庭環境で使用することを目的としていますが、この装置が
ラジオやテレビジョン受信機に近接して使用されると、受
信障害を引き起こすことがあります。取扱説明書に従って
正しい取り扱いをして下さい。本製品は、シールドネッ
トワークケーブル(STP)を使用して接続してください。また
適切に接地してください。
Korea
이기기는가정용(B급)전자파적합기기로서주로가정에서사
용하는것을목적으로하며,모든지역에서사용할수있습니
다.적절히접지된STP(shieldedtwistedpair)케이블을사용하여
제품을연결하십시오.
Safety
ThisproductcomplieswithIEC/EN/UL60950-1,SafetyofInformation
TechnologyEquipment.Ifitsconnectingcalesareroutedoutdoors,
theproductshallegroundedeitherthroughashieldednetworkcale
(STP)orotherappropriatemethod.
Thepowersupplyusedwiththisproductshallfullltherequirements
forSafetyExtraLowVoltage(SELV)andLimitedPowerSource(LPS)
accordingtoIEC/EN/UL60950-1.
Battery
LowatterypoweraffectstheoperationoftheRTC,causingittoreset
ateverypower-up.Whentheatteryneedsreplacing,alogmessage
willappearintheproduct’sserverreport.Formoreinformationaout
theserverreport,seetheproduct´ssetuppagesorcontactAxissupport.
Theatteryshouldnotereplacedunlessrequired,utiftheattery
doesneedreplacing,contactAxissupportatwww.axis.com/techsupfor
assistance.
WARNING
•Riskofexplosioniftheatteryisincorrectlyreplaced.
•Replaceonlywithanidenticalatteryoraatterywhichis
recommendedyAxis.
•Disposeofusedatteriesaccordingtolocalregulationsor
theatterymanufacturer'sinstructions.
DisposalandRecyclin
Whenthisproducthasreachedtheendofitsusefullife,disposeof
itaccordingtolocallawsandregulations.Forinformationaout
yournearestdesignatedcollectionpoint,contactyourlocalauthority
responsileforwastedisposal.Inaccordancewithlocallegislation,
penaltiesmayeapplicaleforincorrectdisposalofthiswaste.
Europe
Thissymolmeansthattheproductshallnotedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicalein
theEuropeanUnionmemerstates.Topreventpotentialharmto
humanhealthandtheenvironment,theproductmustedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaoutyournearestdesignatedcollectionpoint,contact
yourlocalauthorityresponsileforwastedisposal.Businessesshould
contacttheproductsupplierforinformationaouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussustancesinelectrical
andelectronicequipment(RoHS).
China
Thisproductcomplieswiththerequirementsofthelegislative
actAdministrationontheControlofPollutionCausedyElectronic
InformationProducts(ACPEIP).
ContactInformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontactyourAxis
reseller.Ifyourquestionscannoteansweredimmediately,your
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternet,youcan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedprolemsintheFAQdataase.Search
yproduct,category,orphrase
•reportprolemstoAxissupportstaffyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff
•visitAxisSupportatwww.axis.com/techsup/
LearnMore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
weinars,tutorialsandguides.

AXISQ1635FixedNetworkCamera
TableoContents
HardwareOverview..........................................6
ConnectorsandButtons..........................................7
LEDIndicators..................................................8
StatusLEDBehaviorforFocusAssistant.............................9
BuzzerSignalforFocusAssistant...................................9
StatusLEDBehaviorandBuzzerSignalforLevellingAssistant...........9
ReplacetheLens................................................10
AccesstheProduct..........................................11
AccessfromaBrowser...........................................11
AccessfromtheInternet..........................................11
SettheRootPassword...........................................12
TheLiveViewPage..............................................13
MediaStreams.............................................16
HowtoStreamH.264............................................16
MJPEG........................................................16
AXISMediaControl(AMC)........................................16
AlternativeMethodsofAccessingtheVideoStream....................17
AccessAudioStreams............................................18
SetUptheProduct..........................................19
BasicSetup....................................................19
AdjustFocus...................................................19
FocusAssistant.................................................20
VideoandAudio............................................21
SetUpVideoStreams............................................21
StreamProles.................................................23
ONVIFMediaProles............................................23
CameraSettings................................................24
ViewArea.....................................................27
Overlay........................................................28
PrivacyMask...................................................30
Focus.........................................................30
SetUpAudio...................................................30
AudioClips....................................................32
ConguretheLiveViewPage.................................33
PTZ(PanTiltZoom).........................................35
PresetPositions.................................................35
GuardTour.....................................................35
Advanced......................................................35
InstallPTZDriver................................................36
ControlQueue..................................................36
Detectors..................................................37
CameraTampering..............................................37
ShockDetection................................................37
AudioDetection................................................37
Applications...............................................39
ApplicationLicenses.............................................39
UploadApplication..............................................39
ApplicationConsiderations........................................39
AXISVideoMotionDetection.................................41
Considerations..................................................41
StartandStoptheApplication.....................................41
CongureApplication............................................41
UsingtheApplicationinanActionRule.............................44
Events....................................................46
SetUpActionRules.............................................46
AddRecipients..................................................48
CreateSchedules................................................50
SetUpRecurrences..............................................50
Recordings.................................................51
FindRecordings.................................................51
PlayRecording..................................................51
4

AXISQ1635FixedNetworkCamera
TableoContents
ExportVideoClip................................................52
RecordingList..................................................52
ContinuousRecording............................................53
Languages.................................................54
SystemOptions.............................................55
Security.......................................................55
Date&Time....................................................57
Network.......................................................58
Storage.......................................................63
Ports&Devices.................................................66
Maintenance...................................................66
Support.......................................................67
Advanced......................................................68
ResettoFactoryDefaultSettings...................................68
Troubleshooting............................................69
ChecktheFirmware.............................................69
UpgradetheFirmware...........................................69
Symptoms,PossileCausesandRemedialActions.....................70
TechnicalSpecications......................................73
Connectors....................................................76
ConnectionDiagrams............................................77
PerformanceConsiderations.......................................78
5

AXISQ1635FixedNetworkCamera
HardwareOverview
HardwareOverview
12
11
13 14 15 16
5
6
7
8
9
10
1
4
3
2
1.tatusLEDindicator
2.Focusring
3.Lockscrewforfocusring
4.Zoompuller
5.I/Oconnector
6.Irisconnector
7.Powerconnector
8.PowerLEDindicator
9.NetworkLEDindicator
10.R485/R422connector
11.Networkconnector(PoE)
12.Controlbutton(1)
13.Functionbutton(2)
14.microDCardslot
15.Audioin
16.Audioout
6

AXISQ1635FixedNetworkCamera
HardwareOverview
Important
IftheAxisproductisinstalledinanexternalcamerahousing,leaveanunostructedcylinder-shapedzonewithØ85mm(33/8in)
aroundthelenstoenalelensmovementswithinthehousing.
>Ø85 mm (3 3/8 in)
>Ø85 mm (3 3/8 in)
>Ø85 mm (3 3/8 in)
ConnectorsandButtons
Fortechnicalspecications,seepage73.
NetworkConnector
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
NO NO
NOTICE TICE TICE
Duetolocalregulationsortheenvironmentalandelectricalconditionsinwhichtheproductistoeused,ashieldednetwork
cale(STP)mayeappropriateorrequired.Allcalesconnectingtheproducttothenetworkandthatareroutedoutdoors
orindemandingelectricalenvironmentsshalleintendedfortheirspecicuse.Makesurethatthenetworkdevices
areinstalledinaccordancewiththemanufacturer’sinstructions.Forinformationaoutregulatoryrequirements,see
ElectromagneticCompatibility(EMC)onpage2.
I/OConnector
Usewithexternaldevicesincominationwith,forexample,tamperingalarms,motiondetection,eventtriggering,timelapserecording
andalarmnotications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:
•Digitaloutput–ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescaneactivatedythe
VAPIX®ApplicationProgrammingInterface,outpututtonsontheLiveViewpageoryanActionRule.Theoutputwill
showasactive(shownunderSystemOptions>Ports&Devices)ifthealarmdeviceisactivated.
•Digitalinput–Analarminputforconnectingdevicesthatcantoggleetweenanopenandclosedcircuit,forexample:
PIRs,door/windowcontacts,glassreakdetectors,etc.Whenasignalisreceivedthestatechangesandtheinputecomes
active(shownunderSystemOptions>Ports&Devices).
PowerConnector
2-pinterminallockforpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheitherarated
outputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.
7

AXISQ1635FixedNetworkCamera
HardwareOverview
AudioConnector
TheAxisproducthasthefollowingaudioconnectors:
•Audioin(pink)–3.5mminputforamonomicrophone,oraline-inmonosignal.
•Audioout(green)–3.5mmoutputforaudio(linelevel)thatcaneconnectedtoapulicaddress(PA)systemoran
activespeakerwithauilt-inamplier.Astereoconnectormusteusedforaudioout.
RS485/RS422Connector
TwoterminallocksforRS485/RS422serialinterfaceusedtocontrolauxiliaryequipmentsuchaspan-tiltdevices.
SDCardSlot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.DonotusesharptoolsorexcessiveforcewheninsertingorremovingtheSDcard.
•Riskofdataloss.Topreventdatacorruption,theSDcardshouldeunmountedeforeremoval.Tounmount,gotoSetup>
SystemOptions>Storage>SDCardandclickUnmount.
ThisproductsupportsmicroSD/microSDHC/microSDXCcards(notincluded).
ForSDcardrecommendations,seewww.axis.com
ControlButton
Forlocationofthecontrolutton,seeHardwareOverviewonpage6.
Thecontroluttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.Seepage68.
•ConnectingtoanAXISVideoHostingSystemservice.Seepage59.Toconnect,pressandholdtheuttonforaout3
secondsuntiltheStatusLEDashesgreen.
•ConnectingtoAXISInternetDynamicDNSService.Seepage59.Toconnect,pressandholdtheuttonforaout3seconds.
FunctionButton
Thefunctionuttonhasmultiplefunctions:
•Levellingassistant–Thisfunctionhelpstoensurethecameraislevel.Presstheuttonforaout3secondstostartthe
levellingassistantandpressagaintostopthelevelingassistant.ThestatusLEDanduzzersignalassistlevellingofthe
camera,seetatusLEDBehaviorandBuzzerignalforLevellingAssistantonpage9.Thecameraislevelwhenthe
uzzereepscontinuously.
•Focusassistant–ThisfunctionisusedforenalingtheFocusAssistant.Toenalethefocusassistant,pressandvery
quicklyreleasetheutton.Pressagaintostopthefocusassistant.Formoreinformation,seetheInstallationGuide.
LEDIndicators
Note
•TheStatusLEDcaneconguredtoeunlitduringnormaloperation.Tocongure,gotoSetup>SystemOptions>Ports
&Devices>LED.Seetheonlinehelpformoreinformation.
•TheStatusLEDcaneconguredtoashwhileaneventisactive.
•TheStatusLEDcaneconguredtoashforidentifyingtheunit.GotoSetup>SystemOptions>Maintenance.
8

AXISQ1635FixedNetworkCamera
HardwareOverview
StatusLEDIndication
GreenSteadygreenfornormaloperation.
AmerSteadyduringstartupandwhenrestoringsettings.
Note
TheNetworkLEDcanedisaledsothatitdoesnotashwhenthereisnetworktrafc.Tocongure,gotoSetup>System
Options>Ports&Devices>LED.Seetheonlinehelpformoreinformation.
NetworkLEDIndication
GreenSteadyforconnectiontoa100Mit/snetwork.Flashesfornetworkactivity.
AmerSteadyforconnectiontoa10Mit/snetwork.Flashesfornetworkactivity.
UnlitNonetworkconnection.
Note
ThePowerLEDcaneconguredtoeunlitduringnormaloperation.Tocongure,gotoSetup>SystemOptions>Ports&
Devices>LED.Seetheonlinehelpformoreinformation.
PowerLEDIndication
GreenNormaloperation.
AmerFlashesgreen/amerduringrmwareupgrade.
StatusLEDBehaviorforFocusAssistant
ColorIndication
GreenFocusAssistantisenaled
Thelensisoptimallyadjusted
AmerThecamerahaseenmoved,oranojecthaseenplacedinfrontofthelens.Exitandrestartthe
FocusAssistant.
Thelensislessoptimallyadjusted.
RedThecamerahaseenmoved,oranojecthaseenplacedinfrontofthelens.Exitandrestartthe
FocusAssistant.
Thelensispoorlyadjusted.
BuzzerSinalforFocusAssistant
BuzzerLens
FastintervalOptimallyadjusted
MediumintervalLessoptimallyadjusted
SlowintervalPoorlyadjusted
StatusLEDBehaviorandBuzzerSinalforLevellinAssistant
ForinformationontheFunctionuttonusedforlevellingthecamera,seeConnectorsandButtons.
Pressandholdthefunctionutton(2)formorethantwosecondstolevelthecamera.
•Whenthecameraislevel,othLEDsaresteadygreen,andtheeepiscontinuous.
9

AXISQ1635FixedNetworkCamera
HardwareOverview
•Whenthecameraisnotlevel,theLEDsashacominationofred,greenandorange,andtheeepoccursatslowintervals.
BothLEDsrieyashgreentoindicatethatthelevellingisgettingetter.
ReplacetheLens
ItispossiletouseoptionallensesfortheAxisproduct.
Toreplacethelens:
1.Disconnecttheiriscale.
2.Unscrewthestandardlens.
3.Attachandscrewonthenewlens.
Tochangetheirisconguration:
1.GotoSetup>VideoandAudio>CameraSettings.Iriscongurationshowsthecurrentcongurediristype.
2.ClickEdit.
3.Selecttheinstalledirislensfromthedrop-downlistandclickOK.
TochangetheiriscongurationforP-irislensesnotlistedinthedrop-downlist:
1.Downloadtheiriscongurationlefromwww.axis.com
2.GotoSetup>VideoandAudio>CameraSettings.Iriscongurationshowsthecurrentcongurediristype.
3.InIrisconguration:ClickEdit.
4.GototheUploadta.
5.ClickBrowseandselectthecongurationle.
6.ClickUpload.TheinstalledirislensshouldnoweincludedintheIrisSelectiondrop-downlist.
7.Selecttheinstalledirislensfromthedrop-downlistandclickOK.
Note
•IfyouselectaDCiriscongurationleforaP-irislens,anerrormessagewillappearelowtheiriscongurationtypeinthe
CameraSettingspage.ForcustomDCIrislenses,selectGenericDCIrisoption.
•Thereisnoneedtorestarttheproductafterchangingthelens.However,theproductmusterestartedifyouare
interchangingetweenaP-iris,DC-Irisorxed/manualirislens.Inordertosetthefocusandpositionthelens,the
productmusteconnectedtothenetwork.
10