Axis Q1941-E User manual

AXISQ1941-EPTMountThermalNetworkCamera
UserManual

Aboutthisdoument
Thismanualisintendedforadministratorsandusersof
AXISQ1941-EPTMountThermalNetworkCameraandisapplicableto
rmware6.40andlater.Itincludesinstructionsforusingandmanaging
theproductonyournetwork.Previousexperienceofnetworking
willbeofusewhenusingthisproduct.SomeknowledgeofUNIXor
Linux-basedsystemsmayalsobeusefulwhendevelopingshellscripts
andapplications.Laterversionsofthisdocumentwillbepostedat
www.axis.com.Seealsotheproduct’sonlinehelpavailablethrough
theweb-basedinterface.
Legalonsiderations
Videosurveillancecanberegulatedbylawsthatvaryfromcountryto
country.Checkthelawsinyourlocalregionbeforeusingthisproduct
forsurveillancepurposes.
Thisproductincludesone(1)H.264decoderlicense.Topurchase
furtherlicensescontactyourreseller.
Thisproductissubjecttoexportcontrolregulations.Youshouldalways
consultandcomplywiththeregulationsoftheappropriatelocalexport
controlauthorities.
Liability
Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocumentincludingbutnotlimitedtotheimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishingperformance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.
Intelletualpropertyrights
AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticularandwithout
limitationtheseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer
Inc.underthetermsofApplePublicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/
Equipmentmodiations
Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.
Trademarkaknowledgments
AXISCOMMUNICATIONSAXISETRAXARTPECandVAPIXare
registeredtrademarksortrademarkapplicationsofAxisABinvarious
jurisdictions.Allothercompanynamesandproductsaretrademarksor
registeredtrademarksoftheirrespectivecompanies.
AppleBoaApacheBonjourEthernetInternetExplorerLinux
MicrosoftMozillaRealSMPTEQuickTimeUNIXWindowsWindows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImplementersCorporation.
SDSDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C
LLCintheUnitedStatesothercountriesorboth.AlsominiSDmicroSD
miniSDHCmicroSDHCmicroSDXCarealltrademarksorregistered
trademarksofSD-3CLLCintheUnitedStatesothercountriesorboth.
Regulatoryinformation
Europe
ThisproductcomplieswiththeapplicableCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticCompatibility(EMC)Directive2014/30/EU.See
Electromagneticcompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2014/35/EU.Seeafetyonpage3.
•RestrictionsofHazardousSubstances(RoHS)Directive201 1/65/EU.
SeeDisposalandrecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactinformationonpage3.
Eletromagnetiompatibility(EMC)
Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisequipmenthasbeentestedusingashieldednetworkcable(STP)
andfoundtocomplywiththelimitsforaClassAdigitaldevice
pursuanttopart15oftheFCCRules.Theselimitsaredesignedto
providereasonableprotectionagainstharmfulinterferencewhenthe
equipmentisoperatedinacommercialenvironment.Thisequipment
generatesusesandcanradiateradiofrequencyenergyandifnot
installedandusedinaccordancewiththeinstructionmanualmay
causeharmfulinterferencetoradiocommunications.Operationofthis
equipmentinaresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis
ownexpense.Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassA).Theproduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
NMBICES-3(classeA).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofEN55022.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterferenceinwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Thisproductfulllstherequirementsforemissionandimmunity
accordingtoEN50121-4andIEC62236-4railwayapplications.
Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residentialcommercialandlight-industrial
environments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments.
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofAS/NZSCISPR22.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterferenceinwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Japan
この装置は、クラスA情報技術装置です。この装置を家庭環
境で使⽤すると電波妨害を引き起こすことがあります。この
場合には使⽤者が適切な対策を講ずるよう要求されることが
あります。本製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地してください。
Korea
이기기는업무용(A급)전자파적합기기로서판매자또는사
용자는이점을주의하시기바라며,가정외의지역에서사용

하는것을목적으로합니다.적절히접지된STP(shielded
twistedpair)케이블을사용하여제품을연결하십시오.
Safety
ThisproductcomplieswithIEC/EN/UL60950-1and
IEC/EN/UL60950-22SafetyofInformationTechnology
Equipment.Theproductshallbegroundedeitherthroughashielded
networkcable(STP)orotherappropriatemethod.
Thepowersupplyusedwiththisproductshallfullltherequirements
forSafetyExtraLowVoltage(SELV)andLimitedPowerSource(LPS)
accordingtoIEC/EN/UL60950-1.
Battery
TheAxisproductusesa3.0VBR2032lithiumbatteryasthepower
supplyforitsinternalreal-timeclock(RTC).Undernormalconditions
thisbatterywilllastforaminimumofveyears.
LowbatterypoweraffectstheoperationoftheRTCcausingittoreset
ateverypower-up.Whenthebatteryneedsreplacingalogmessage
willappearintheproduct’sserverreport.Formoreinformationabout
theserverreportseetheproduct´ssetuppagesorcontactAxissupport.
Thebatteryshouldnotbereplacedunlessrequiredbutifthebattery
doesneedreplacingcontactAxissupportatwww.axis.com/techsupfor
assistance.
Lithiumcoincell3.0Vbatteriescontain12-dimethoxyethane;ethylene
glycoldimethylether(EGDME)CASno.1 10-71-4.
WARNING
•Riskofexplosionifthebatteryisincorrectlyreplaced.
•Replaceonlywithanidenticalbatteryorabatterywhichis
recommendedbyAxis.
•Disposeofusedbatteriesaccordingtolocalregulationsor
thebatterymanufacturer'sinstructions.
Disposalandreyling
Whenthisproducthasreachedtheendofitsusefullifedisposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpointcontactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironmenttheproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpointcontact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).
China
ThisproductcomplieswiththerequirementsofSJ/T11364-2014
Markingfortherestrictionofhazardoussubstancesinelectricaland
electronicproducts.
Contatinformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
ShouldyourequireanytechnicalassistancepleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediatelyyour
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternetyoucan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedproblemsintheFAQdatabase.Search
byproductcategoryorphrase
•reportproblemstoAxissupportstaffbyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff
•visitAxisSupportatwww.axis.com/techsup/
Warrantyinformation
ForinformationaboutAxis’productwarrantyandtheretorelated
informationgotowww.axis.com/warranty/
Learnmore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings
webinarstutorialsandguides.

AXISQ1941-EPTMountThermalNetworkCamera
TableofContents
Safetyinformation6
Hazardlevels...................................................6
Othermessagelevels.............................................6
Hardwareoverview7
Howtoaccesstheproduct8
Howtoaccesstheproductfromabrowser...........................8
HowtoaccesstheproductfromtheInternet.........................8
Howtosettherootpassword.....................................9
Abouttheliveviewwindow.......................................9
Aboutmediastreams12
AboutH.264format.............................................12
AboutMJPEGformat............................................12
AboutAXISMediaControl(AMC)...................................12
Alternativemethodsofaccessingthevideostream....................13
Howtosetuptheproduct15
Howtodoabasicsetup..........................................15
Aboutvideosettings16
Howtosetupvideostreams......................................16
Aboutstreamproles............................................19
AboutONVIFmediaproles.......................................19
Aboutcamerasettings...........................................19
Aboutoverlays..................................................20
Aboutprivacymasks.............................................22
Howtoconguretheliveviewwindow23
Howtosetdefaultviewerforbrowsers..............................23
Aboutviewersettings............................................23
Aboutuser-denedlinks..........................................24
AboutPTZ(PanTiltZoom)25
Aboutpresetpositions...........................................25
Aboutguardtours...............................................25
Advanced......................................................26
HowtoinstallaPTZdriver........................................27
Aboutthecontrolqueue..........................................27
Aboutdetectors28
Aboutshockdetection...........................................28
Aboutmotiondetection..........................................28
Aboutapplications30
Aboutapplicationlicenses........................................30
Howtouploadandstartanapplication.............................30
ApplicationConsiderations........................................30
Aboutevents31
Howtosetupactionrules........................................31
Howtoaddrecipients............................................33
Howtocreateschedules..........................................34
Howtosetuprecurrences........................................35
Aboutrecordings36
Howtondrecordings...........................................36
Howtoplayrecordings...........................................36
Howtoexportavideoclip........................................37
Aboutcontinuousrecording.......................................37
Aboutlanguages38
Aboutsystemoptions39
Security.......................................................39
Date&Time....................................................41
Network.......................................................42
Storage.......................................................47
Ports&Devices.................................................49
Maintenance...................................................49
Support.......................................................50
Advanced......................................................50
Howtoresettofactorydefaultsettings.............................51
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AXISQ1941-EPTMountThermalNetworkCamera
TableofContents
Troubleshooting52
Howtocheckthecurrentrmware.................................52
Howtoupgradethermware.....................................52
Symptomspossiblecausesandremedialactions......................52
Technicalspecications55
LEDIndicators..................................................55
SDcardslot....................................................55
Buttons.......................................................55
Connectors....................................................55
PerformanceConsiderations.......................................56
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AXISQ1941-EPTMountThermalNetworkCamera
Safetinformation
Safetinformation
Hazardlevels
DANGER
Indicatesahazardoussituationwhichifnotavoidedwillresultindeathorseriousinjury.
WARNING
Indicatesahazardoussituationwhichifnotavoidedcouldresultindeathorseriousinjury.
CAUTION
Indicatesahazardoussituationwhichifnotavoidedcouldresultinminorormoderateinjury.
NO NO
NOTICE TICE TICE
Indicatesasituationwhichifnotavoidedcouldresultindamagetoproperty.
Othermessagelevels
Important
Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.
Note
Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.
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AXISQ1941-EPTMountThermalNetworkCamera
Hardwareoverview
Hardwareoverview
ForspecicationsofthehardwarecomponentsseeTechnicalspecicationsonpage55.
NO NO
NOTICE TICE TICE
NeverremoveboththesunshieldandthePTMountbracket.Oneofthemmustremaintokeepthecameraassemblyintact.
1unshield
2R485/R422connector
3Powerconnector
4Networkconnector
5Backcover
6tatusindicatorLED
7microDmemorycardslot
8Controlbutton
9PTMountbracket
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AXISQ1941-EPTMountThermalNetworkCamera
Howtoaccesstheproduct
Howtoaccesstheproduct
ToinstalltheAxisproductseetheInstallationGuidesuppliedwiththeproduct.
Theproductcanbeusedwithmostoperatingsystemsandbrowsers.Werecommendthefollowingbrowsers:
•InternetExplorer®withWindows®
•Safari®withOSX®
•ChromeTMorFirefox®withotheroperatingsystems.
ToviewstreamingvideoinInternetExplorerallowinstallationofAXISMediaControl(AMC)whenprompted.
TheAxisproductincludesone(1)H.264decoderlicenseforviewingvideostreams.ThelicenseisautomaticallyinstalledwithAMC.
Theadministratorcandisabletheinstallationofthedecoderstopreventinstallationofunlicensedcopies.
Note
•QuickTimeTMisalsosupportedforviewingH.264streams.
Howtoaesstheprodutfromabrowser
1.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’sLocation/Addresseld.
ToaccesstheproductfromaMaccomputer(OSX)gotoSafariclickonBonjourandselecttheproductfromthe
drop-downlist.
IfyoudonotknowtheIPaddressuseAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddressseethedocumentAssignanIPAddressandAccesstheVideotreamonAxis
Supportwebatwww.axis.com/techsup
Note
ToshowBonjourasabrowserbookmarkgotoSafari>Preferences.
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessedtherootpasswordmustrstbe
congured.ForinstructionsseeHowtosettherootpasswordonpage9.
4.Theproduct’sLiveViewpageopensinyourbrowser.
Note
ThecontrolsandlayoutoftheLiveViewpagemayhavebeencustomizedtomeetspecicinstallationrequirementsand
userpreferences.Consequentlysomeoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedin
yourownLiveViewpage.
HowtoaesstheprodutfromtheInternet
OnceconnectedtheAxisproductisaccessibleonyourlocalnetwork(LAN).ToaccesstheproductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheproduct.TodothisenabletheNAT-traversalfeaturewhich
willattempttoautomaticallyconguretheroutertoallowaccesstotheproduct.ThisisenabledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.
FormoreinformationseeNATtraversal(portmapping)forIPv4onpage44.SeealsoAXISInternetDynamicDNSServiceat
www.axiscam.net
ForTechnicalnotesonthisandothertopicsvisittheAxisSupportwebatwww.axis.com/techsup
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AXISQ1941-EPTMountThermalNetworkCamera
Howtoaccesstheproduct
Howtosettherootpassword
ToaccesstheAxisproductyoumustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialogwhichopenswhentheproductisaccessedforthersttime.
TopreventnetworkeavesdroppingtherootpasswordcanbesetviaanencryptedHTTPSconnectionwhichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPonpage39.
Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislosttheproductmustbe
resettothefactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage51.
TosetthepasswordviaastandardHTTPconnectionenteritdirectlyinthedialog.
TosetthepasswordviaanencryptedHTTPSconnectionfollowthesesteps:
1.ClickUseHTTPS.
Atemporarycerticate(validforoneyear)iscreatedenablingencryptionofalltrafctoandfromtheproductandthe
passwordcannowbesetsecurely.
2.Enterapasswordandthenre-enterittoconrmthespelling.
3.ClickOK.Thepasswordhasnowbeencongured.
Abouttheliveviewwindow
Thecontrolsandlayoutoftheliveviewwindowmayhavebeencustomizedtomeetspecicinstallationrequirementsanduser
preferences.Consequentlysomeoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedinyourownliveview
window.Thefollowingprovidesanoverviewofeachavailablecontrol.
Abouttheontrolsintheliveviewwindow
SelectastreamprolefortheliveviewwindowfromtheStreamProledrop-downlist.Forinformation
abouthowtocongurestreamprolesseepage19.
SelectapalettefortheliveviewwindowfromthePalettedrop-downlist.Palettesarecolormapsthat
canbeusedtovisualizeathermalsceneandtomakeobjectseasiertospot.Whichpalettetochoose
dependsonthelightingconditionsinthespecicscene.
UsetheManualTriggerbuttontotriggeranactionrulefromtheliveviewwindow.Forinformation
abouthowtocongureandenablethebuttonseeAboutthemanualtriggeronpage10.
ClickSnapshottosaveasnapshotofthevideoimage.Thisbuttonisprimarilyintendedforusewhen
theAXISMediaControlviewertoolbarisnotavailable.EnablethisbuttonfromLiveViewCong>
ActionButtons.
Theproduct’sheateriscontrolledbytheambienttemperatureandisturnedonandoffautomatically.
IfrequiredtheheatercanbeactivatedmanuallybyclickingtheHeaterbutton.Toshowthebutton
gotoSetup>LiveViewCong.UnderActionButtonsselectShowheaterbuttonandspecifythe
numberofminutestheheatershouldbeactivated.
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AXISQ1941-EPTMountThermalNetworkCamera
Howtoaccesstheproduct
Aboutthemanualtrigger
TheManualTriggerisusedtotriggeranactionrulefromtheLiveViewpage.Themanualtriggercanforexamplebeusedto
validateactionsduringproductinstallationandconguration.
Tocongurethemanualtrigger:
1.GotoSetup>Events.
2.ClickAddtoaddanewactionrule.
3.FromtheTriggerdrop-downlistselectInputSignal.
4.Fromtheseconddrop-downlistselectManualTrigger.
5.Selectthedesiredactionandconguretheothersettingsasrequired.
FormoreinformationaboutactionrulesseeAbouteventsonpage31.
ToshowthemanualtriggerbuttonsintheLiveViewpage:
1.GotoSetup>LiveViewCong.
2.UnderActionButtonsselectShowmanualtriggerbutton.
AbouttheAXISMediaControlviewertoolbar
TheAXISMediaControlviewertoolbarisavailableinInternetExploreronly.SeeAboutAXIMediaControl(AMC)onpage12for
moreinformation.Thetoolbardisplaysthefollowingbuttons:
ThePlaybuttonconnectstotheAxisproductandstartsplayingamediastream.
TheStopbuttonstopsthemediastream.
TheSnapshotbuttontakesasnapshotofthevideoimage.
ClicktheViewFullScreenbuttonandthevideoimagewilllltheentirescreen.PressESC(Escape)onthecomputer
keyboardtocancelfullscreenview.
TheRecordbuttonisusedtorecordthecurrentvideostreamonyourcomputer.Thelocationwheretherecordingissaved
canbespeciedintheAMCControlPanel.EnablethisbuttonfromLiveViewCong>ViewerSettings
AboutthePTontrols
TheliveviewwindowalsodisplaysPan/Tiltcontrols.Theadministratorcanenable/disablecontrolsforspeciedusersunderSystem
Options>Security>Users.
ClicktheEmulatejoystickmodebuttonandclickintheimagetomovethecameraviewinthedirectionofthe
mousepointer.
ClicktheCentermodebuttonandclickintheimagetocenterthecameraviewonthatposition.
ClicktheCtrlpanelbuttontoopenthePTZcontrolpanelwhichprovidesadditionalPTZcontrols.
User-denedbuttonscanalsoappearintheControlpanel.SeeAboutadvancedPTZsettings
onpage26.
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