Axis Q6054-E Mk III PTZ User manual

AXISQ6054-EMkIIIPTZNetworkCamera
UserManual

AXISQ6054-EMkIIIPTZNetworkCamera
TableoContents
Productoverview...........................................3
Findthedeviceonthenetwork................................4
Accessthedevice...............................................4
Securepasswords...............................................4
Additionalsettings..........................................6
Webpageoverview..............................................6
Imagequality...................................................7
Overlays.......................................................1
Pan,tilt,andzoom(PTZ)..........................................11
Streamingandstorage...........................................11
Events........................................................13
Applications....................................................15
Troubleshooting............................................16
Resettofactorydefaultsettings...................................16
Checkthecurrentrmware.......................................16
Upgradethermware............................................16
Technicalissues,cluesandsolutions................................17
Performanceconsiderations.......................................18
Specications..............................................2
LEDindicators..................................................2
SDcardslot....................................................2
Buttons.......................................................2
Connectors....................................................2
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AXISQ6054-EMkIIIPTZNetworkCamera
Productoverview
Productoverview
NO NO
NOTICE TICE TICE
Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.
1Hookforsafetywire
2Networkconnector(HighPoE)
3Groundscrew
Unitholder(3x)
5Partnumber(P/N)&Serialnumber(S/N)
6Powerbutton
7Heater
8Controlbutton
9StatusLEDindicator
10SDcardslot
11Dome
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AXISQ6054-EMkIIIPTZNetworkCamera
Findthedeviceonthenetwork
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Accessthedeice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage.
3.Theliveviewpageopensinyourbrowser.
Securepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Setanewpasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.See
Resettofactorydefaultsettingsonpage16
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/21 15#t10098905
Supporttip:Passwordsecurityconrmationcheck
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage.
4

AXISQ6054-EMkIIIPTZNetworkCamera
Findthedeviceonthenetwork
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Additionalsettings
Webpageoeriew
1Liveviewcontrolbar
2Liveview
3Productname
Userinformation,colorthemes,andhelp
5Videocontrolbar
6Settingstoggle
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
7Settingstabs
Needmorehelp?
Youcanaccessthebuilt-inhelpfromthedevice’swebpage.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettings.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Imagequality
Adjustthefocusfasterwithfocusrecallareas
Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe
previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.
Werecommendthefocusrecallfeatureinthefollowingscenarios:
•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.
•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges
continuously.
•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.
Important
•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.
•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.
•Themaximumnumberoffocusrecallareasis2.
Createafocusrecallarea
1.Pan,tilt,andzoomintotheareawhereyouwouldliketohavefocus.
Aslongasthefocusrecallbuttonshowsaplus,youcanaddafocusrecallareainthatposition.
2.Adjustthefocus.
3.Clickthefocusrecallbutton.
Deleteafocusrecallarea
1.Pan,tilt,andzoomintothefocusrecallareayouwanttodelete.
Thefocusrecallbuttontogglestominuswhenthecameradetectsafocusrecallarea:.
2.Clickthefocusrecallbutton.
Selectexposuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Iage>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutoaticexposure.
•Ifyouneedfullcontrolofallparameters,mostlyusefulforsceneswithlittlechangeinlighting,selectManual.
BenetfromIRlightinlow-lightconditionsusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato
automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
1.GotoSettings>Iage>Dayandnight,andmakesurethattheIRcutlterissettoAuto.
2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,settheDay-nightshiftprioritytoDay,
NightorNone.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.GotoSettings>Iage>ExposureandmovetheBlur-noise
trade-offslidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Opentheaperture.
Maximizethedetailsinanimage
Important
Ifyoumaximizethedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.
•GotoSettings>Iage>Captureodeandmakesuretoselectthecapturemodethathasthehighestresolution.
•GotoSettings>Strea>Generalandsetthecompressionaslowaspossible.
•GotoLiveviewsettings>VideoforatandselectMJPEGstreaming.
•GotoSettings>Strea>H.264encodingandturnoffZipstreamfunctionality.
Handlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
ImagewithoutWDR.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
ImagewithWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
1.GotoSettings>Iage>Widedynaicrange.
2.TurnonWDR.
3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
StabilizeashakyimagewithElectronicImageStabilization(EIS)
ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto
vibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.
EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.
Note
WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.
1.GotoSettings>Iage>Iagecorrection.
2.TurnonEIS.
Oerlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Showatextoerlayintheideostreamwhenthedeicedetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe
usermanualforAXISVideoMotionDetection.
Addtheoverlaytext:
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
4.GotoSettings>Overlay.
5.SelectCreateoverlayandselectTextoverlay.
6.Enter#Dinthetexteld.
7.Choosetextsizeandappearance.
8.Topositionthetextoverlay,chooseCustooroneofthepresets.
Createanactionrule:
9.GotoSettings>Syste>Events>Actionrules.
1.CreateanactionrulewithAXISVideoMotionDetectionastrigger.
11.Fromthelistofactions,selectOverlaytext.
12.Type“Motiondetected”.
13.Settheduration.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
Showthepanortiltpositionasatextoerlay
Youcanshowthepanortiltpositionasanoverlayintheimage.
1.GotoSettings>OverlayandclickCreateoverlay.
2.SelectTextandclickCreate.
3.Inthetexteld,type#xtoshowthepanposition.
Type#ytoshowthetiltposition.
4.Chooseappearance,textsize,andalignment.
5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
Pan,tilt,andzoom(PTZ)
Seeaboethehorizon
Insomecases,youmightwanttolookabovethedefaultuppertiltlimittoseeabovethehorizon.
1.GotoSettings>PTZ>Liits
2.SettheupperlimittothemaximumvalueandclickSave.
Streamingandstorage
Videocompressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat3(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan8%comparedtotheMotion
JPEGformatandbyasmuchas5%comparedtoolderMPEGformats.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Reducebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Strea.
3.Dooneormoreofthefollowing:
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Setupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSettings>Syste>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Recordandwatchideo
Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage12,orhaveanSDcardinstalled.
Recordvideo
1.Gototheliveview.
2.Tostartarecording,clickRecord.Clickagaintostoptherecording.
Watchvideo
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
1.ClickStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Eents
Setuprulesforeents
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecording.
Tolearnmore,checkoutourguideGetstartedwithrulesforevents.
Triggeranaction
1.GotoSettings>Syste>Eventstosetupanactionrule.Theactionruledeneswhenthedevicewillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.
3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiveactionrule,youhavetorestarttheactionruleforthechangestotakeeffect.
Recordideowhenthecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe
usermanualforAXISVideoMotionDetection.
Createanactionrule:
1.GotoSettings>Syste>Eventsandaddanactionrule.
2.Typeanamefortheactionrule.
3.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).
4.Fromthelistofactions,selectRecordvideo.
5.Selectanexistingstreamproleorcreateanewone.
6.Enableandsetthepre-triggertimeto5seconds.
7.EnableWhiletheruleisactive.
8.Enableandsetthepost-triggertimeto6seconds.
9.SelectSDcardfromthelistofstorageoptions.
1.ClickOk.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Directthecameratoapresetpositionwhenthecameradetectsmotion
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe
usermanualforAXISVideoMotionDetection.
Addapresetposition:
GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createanactionrule:
1.GotoSettings>Syste>Events>Actionrulesandaddanactionrule.
2.Typeanamefortheactionrule.
3.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).
4.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.
5.Selectthepresetpositionyouwantthecameratogoto.
6.ClickOk.
Zoominonaspecicareaautomaticallywithgatekeeper
Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa
carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.
Createthepresetpositions:
1.GotoSettings>PTZ>Presetpositions.
2.Createthehomepositionthatincludestheentranceofthegate.
3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate
willappear.
Createaotiondetectionprole:
4.GotoSettings>AppsandopenAXISVideoMotionDetection.
5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.Ifyouneedhelp,seethe
usermanualforAXISVideoMotionDetection.
Createarule:
6.GotoSettings>Syste>Eventsandaddarule.
7.Nametherule“Gatekeeper”.
8.Inthetriggerlist,selectApplicationsandthenselectthepreviouslycreatedmotiondetectionprole.
9.Intheactionlist,selectthepreviouslycreatedpresetposition.
1.ClickOK.
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AXISQ6054-EMkIIIPTZNetworkCamera
Additionalsettings
Recordideowhenthecameradetectsimpact
Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationsorshock.Vibrationsduetotheenvironmentortoan
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfromto1.Inthisscenario,someoneis
throwingrocksatthecameraafterhoursandyouwouldliketogetavideoclipoftheevent.
1.GotoSettings>Syste>Detectors.
2.Setshockdetectiontoon,andsetavaluefortheshocksensitivity.
Createanactionrule:
3.GotoSettings>Syste>Eventsandaddanactionrule.
4.Typeanamefortheactionrule.
5.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.
6.Fromthelistofschedules,selectAfterHours.
7.Fromthelistofactions,selectSendVideoClip.
8.Selectanexistingstreamproleorcreateanewone.
9.Enableandsetthepre-triggertimeto5seconds.
1.EnableWhiletheruleisactive.
11.Enableandsetthepost-triggertimeto6seconds.
12.Selectanexistingrecipientorcreateanewone.
13.ClickOK.
Applications
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotohelp.axis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
15

AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–3secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverviewonpage3.
2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.
3.Releasethepowerbuttonandassembletheproduct.
4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwork,thedefaultIPaddressis192.168.0.90.
5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>Syste>Maintenanceand
clickDefault.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickthehelpmenu.
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
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AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/21 15#t10095327
Howtoupgradethermware
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintotheproductasanadministrator.
3.GotoSettings>Syste>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problesupgradingtherware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblessettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfroabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage16.
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AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE82.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSettings>Syste>Dateandtie.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:3-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
Probleswithstreaing
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage18.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingonthedeviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(6/5Hz)
oftheAxisdevice.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.
•Removingorattachingthecoverwillrestartthecamera.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
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AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
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AXISQ6054-EMkIIIPTZNetworkCamera
Specifications
Specifications
LEDindicators
StatusLEDIndication
UnlitConnectionandnormaloperation.
GreenShowssteadygreenfor1secondsfornormaloperationafterstartupcompleted.
AmberSteadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
SDcardslot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsSD/SDHC/SDXCcards.
ForSDcardrecommendations,seeaxis.com.
SD,SDHC,andSDXCLogosaretrademarksofSD-3CLLC.SD,SDHCandSDXCaretrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Buttons
Controlbutton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage16.
Powerbutton
•Pressandholdthepowerbuttontotemporarilypowertheproductwhenthedomecoverisremoved.
•Thepowerbuttonisalsousedwiththecontrolbuttontoresetthecameratofactorydefaultsettings.Seepage16.
Connectors
Networkconnector
RJ45Push-pullConnector(IP66)withHighPoweroverEthernet(HighPoE).
NO NO
NOTICE TICE TICE
Usethesuppliedmidspan.
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