
AXISQ86Series
Troubleshooting
Upgradethermware
Iportant
Preconguredandcustoizedsettingsaresavedwhentherwareisupgraded(providedthatthefeaturesareavailablein
thenewrware)althoughthisisnotguaranteedbyAxisCounicationsAB.
Iportant
Makesuretheproductreainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rware.Tondthelatestrwareandthereleasenotes,gotoaxis.com/support/rmware
1.Downloadtherwareletoyourcoputer,availablefreeofchargeataxis.com/support/rmware
2.Logintotheproductasanadinistrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautoatically.
AXISDeviceManagercanbeusedforultipleupgrades.Findoutoreataxis.com/products/axis-device-manager
Technicalisses,clesandsoltions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Problemsupgradingthermware
FirwareupgradefailureIftherwareupgradefails,thedevicereloadsthepreviousrware.Theostcoonreason
isthatthewrongrwarelehasbeenuploaded.Checkthatthenaeoftherwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecoputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
adinistratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefrothenetwork.Runthepingcoand(inaCoand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thiseansthattheIPaddressayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfrothenetworkadinistratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thiseansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
saesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynaicaddress.
ThiseansthatifthesaedefaultstaticIPaddressisalsousedbyanotherdevice,thereay
beproblesaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattepting
tologin.Youayneedtoanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedeviceustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage15.
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