9
Troubleshooting
Press to turn on the
machine. Do not hold
down the button.
Condition Cause Remedy
Machine will
not start.
Machine is unplugged. Ensure that machine is
securely plugged into an
outlet.
Ensure that bottle tray is
lined up with bottle tray
slots in the bottle warmer.
Turn on the Bluetooth
connectivity in your mobile
device before syncing to
the machine.
Mobile device needs to
be within 20ft of the bottle
warmer.
Add water to the marked
Quick Warm fill line.
Add water until it matches
the height of liquid in your
bottle.
Try a lower setting according
to your preference.
Try a lower setting according
to your preference.
Reduce water in bottle
warmer to the required
height based on your setting.
(Refer to pg 3-4)
Try a higher setting
according to your
preference.
Machine is not turned on.
Lid will not close.
Warmed bottle is
too hot.
(Quick warm setting)
Bottle Tray is misaligned inside
bottle warmer.
Not enough water added to
bottle warmer.
Machine will not
sync to mobile device.
Bluetooth connectivity in mobile
device is not turned on.
Mobile device is out of range.
Warmed bottle is
too hot.
(Steady warm setting)
Not enough water added to
bottle warmer.
Setting time is too long or
incorrect setting chosen.
Warmed bottle is
too cold.
(Quick & Steady
warm settings)
Too much water added to
bottle warmer.
Setting time is too short or
incorrect setting chosen.
Setting time is too long or
incorrect setting chosen.
If you can not remedy problems with the machine by using the troubleshooting chart above,
please contact Customer Service at: 1-888-396-6552 Customer Service and Warranty
If you are experiencing problems with your Baby Brezza Smart Bottle Warmer,
please call our Customer Service department at 1-888-396-6552 before returning
the product so that we can offer you our best service customized to your particular situation.
Limited 1-year Warranty
The limited warranty is valid only on products bought through authorized resellers and used in the
United States and Canada. Buying through an unauthorized reseller or using this product outside
of the United States and Canada automatically voids this warranty. This warranty is available to
consumers only. You are a consumer if you own a Baby Brezza Bottle Warmer that was purchased
at retail for personal, family or household use. Except as otherwise required under applicable state
law, this warranty is not available to retailers or other commercial purchasers or owners.
We warrant that your Baby Brezza Bottle Warmer will be free of defects in material or workmanship
under normal home use for one year from the date of original purchase. Customer will be required
to present original proof of purchase in order to obtain the warranty benefits. In the event that
you do not have proof of purchase date, the purchase date for purposes of this warranty
will be the date of manufacture. If your Baby Brezza Bottle Warmer should prove to be defective
within the warranty period, we will repair it or, if we consider it necessary, replace it.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
10
Troubleshooting
“E5” error displays
on machine or
“Error” message
displays on app.
Little or no water has been added
to the machine.
Add cold water to the
machine and let it sit and
cool for 5 min. Empty out cold
water and restart the bottle
warmer. Make sure to add
the appropriate amount
of water needed for warming.
E1, E2, E3, or E4 error
displays on machine.
Internal malfunction in machine. Please contact customer
service before continuing to
use your machine.
Condition Cause Remedy
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
