Bag of Ice XL1900 User manual

125 NE Jones Way • Lake City, Florida • •
Phone: [phone] • Fax: [phone]
V10
Product Manual

3
Bag of Ice© Product Manual
This Edition (Febuary 2012) Copyright in the United States
For further information on editions in other languages please contact your regional sales representative.
Except as permitted under the relevant local legislation, no part of this publication may be copied, transmitted, transcribed, or
distributed in any form or by any means, or stored in a database or retrieval system, or translated in any language (natural or
computer), without the prior written permission of Bag of Ice.
The information contained in this manual is warranted by Bag of Ice to be accurate as of the date it is sent to you. Bag of Ice reserves
the right to modify this training material, the product speciation’s reviewed in this manual, or both, without notice. While every
eort has been made to ensure that the information in this publication is accurate, Bag of Ice disclaims any liability for any direct
or indirect losses (howsoever caused) arising out of use or reliance on this information Bag of Ice does not warrant, and specically
disclaims, that this training material or the training conducted using the material will prevent accidents or injuries. It is Bag of Ice’s
experience that adequate operator training is essential to the safe and ecient operation of Bag of Ice Machine, but Bag of Ice
cannot warrant that the training will result in any particular outcome or result in avoidance of any accident. Bag of Ice has made
every eort to ensure that the information in this document is accurate. However, we cannot be held responsible for any errors or
omissions. By you accepting this material in your training, you acknowledge that you, and not Bag of Ice, are providing the operator
training and that Bag of Ice is not responsible for any errors or omissions that occur in the training.
This document does not necessarily imply product availability.
Note: Your product may dier slightly from some of the illustrations in this document.
It is assumed that all parties working on the machine have the required technical training.
DECLARATION OF CONFORMITY
CE- Bag of Ice certies that these models conform to
EN 60335-2-75:2004+A1:2005 Household and similar electrical appliances. Safety. Particular requirements for commercial
dispensing appliances and vending machines
EN 60204-1:2006 + A1:2009 Safety of machinery — Electrical equipment of machines — Part 1: General requirements
EN 61000-6-3:2007 - Electromagnetic compatibility (EMC). Generic standards. Emission standard for residential, commercial and
light-industrial environments
EN 61000-6-1:2007 - Electromagnetic compatibility (EMC). Generic standards. Immunity for residential, commercial and light-
industrial environments
National & International Standards Conformance
Bag of Ice components operate at Safety Extra Low Voltage Level (SELV) as dened in IEC335/EN60335 ‘Safety of Household and
Similar Appliances’. They may be designed into equipment complying with IEC335/EN60335 or IEC950/EN60950 ‘Safety ofInformation
Technology Equipment’.

4Contents
Additional Product Manuals & YouTube Videos 5
Warranty 6-7
Customer Responsibilities 8-9
Warnings 10
Ice & Water Vending Machine Materials 10
Ice & Water Vending Machine Components 10
Installation Overview 11
Indicator Lights 12-13
Ice Storage Capacity & Scheduling 14-15
Trouble Shooting 16
4 Steps to solving your Ice & Water Vending machine problems . . . . . . . . . . . . . . . . . . . . . . 16
Problem Solving Questionnaire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17-18
Hoshizaki ICE Maker Trouble Shooting Guide 19
Ice Maker will not power ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ice maker is running water, but compressor does not power ON . . . . . . . . . . . . . . . . . . . . . . 19
Ice Maker will not go to the Freeze Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-20
Freeze Ups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
The Ice Maker runs for about 2 to 3 minutes and then shuts o for a few minutes, and
then restarts… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
The power is ON, but the water cannot be heard lling the reservoir . . . . . . . . . . . . . . . . . 21
Ice Maker Relays 22
Ice Maker Float Switch 22
Ice & Water Machine Cleaning/Sanitizing Procedure SSOP’s 23
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Sanitizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ice Maker & Ice Storage Bin Cleaning & Sanitizing (how to pg. 22-23) . . . . . . . . . . . . . . . . . 23
Sanitizing Dispensing Devices, Dispensing Parts & Surrounding Areas � � � � � � � � � � � � � � � � � � � � 23
Ice & Water Test Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Boil Water Notice � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24
Hoshazki Ice Makers & Ice Storage Bin Cleaning & Sanitizing Guide 25-27
Water Filters Replacement 28
PLC - Programmable Logic Controller 29
Price Changing 29
Price Changing Option One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Price Changing Option Two – can be challenging � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 29-30
Controller Chip Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
PLC Memory Card Installation 32
PLC Parameter Change 33-34
Suggested Supply Resources 35

5
Additional Product Manuals
USB Flash Drive:
CoinCo - Guardian - Coin Mechanism
CoinCo - Vantage - Bill Acceptor
Arrow Reader - Cashless System
Arrow Vision - Remote Monitoring
Crouzet - PLC - Programmable Logic Controller
Hoshazki - KM1900 - Ice Maker
Videos:
Coinco Guardian 6000 Introduction
Coinco Guardian 6000 Maintenance And Cleaning
Coinco Guardian 6000 Troubleshooting
Coinco Guardian 6000 Cassettes and Tubes
Coinco Guardian 6000 Tokens
Coinco Guardian 6000 Setup 1 of 4 (Overview)
Coinco Guardian 6000 Setup 2 of 4 (Installation)
Coinco Guardian 6000 Setup 3 of 4 (DispensingCoins)
Coinco Guardian 6000 Setup 4 of 4 (Setting Float)
Coinco Vantage Overview
Coinco Vantage Overview - Switches, Harnesses, Touchpoints
Coinco Vantage Setup - Conguration
Coinco Vantage Setup Options
Coinco Vantage Troubleshooting
Coinco Vantage Maintenance and Cleaning
Coinco Vantage Setup Coupons

6
BAG OF ICE - LIMITED PRODUCT WARRANTY
Bag of Ice warrants to the Distributor and/or original Buyer each new product manufactured
and sold by Bag of Ice including attachments and accessories thereto (“Product”) to be free
from defects in material and workmanship under normal use, maintenance and service.
Bag of Ice will cause any major structural component of a Bag of Ice product covered by
this warranty which proves to be defective in material or workmanship under normal use,
maintenance and service within two (2) years from rst day in service, provided rst day in
service is not later than two (2) years from delivery to Distributor and/or original Buyer or
other user to be replaced without charge with a new or repaired part at Bag of Ice ‘s election.
Bag of Ice also will cause the labor to remove any such defective part and to install the new
or repaired part to be provided without charge to the owner of said Bag of Ice product. Bag
of Ice or one of its vendors will furnish the parts and labor to meet this warranty. Bag of Ice
will cause all other parts of Product covered by this warranty which prove to be defective in
material or workmanship under normal use, maintenance and service within one (1) year from
rst day in service, provided rst day in service is not later than one (1) year from delivery to
Distributor and/or original Buyer or other user, to be replaced without charge with a new or
repaired part at Bag of Ice’s election. Bag of Ice also will cause the labor to remove any such
defective part and install the new or repaired part to be provided without charge to the owner
of said Bag of Ice product. The parts and labor to meet this warranty will be furnished by Bag
of Ice or designated distributor. Proof of any defect must be submitted to Bag of Ice within ten
(10) days from date on which the defect was discovered and any claim arising from repair work
approved by Bag of Ice submitted within thirty (30) days after repair work is completed. Bag of
Ice warranty does not cover:
1. Defects, damage or deterioration due to normal use, wear, tear, exposure, storage or
corrosion.
2. Normal maintenance service items, such as lters, motors, chains or other items subject to
wear and tear.
3. Damage due to failure to maintain or use the Bag of Ice product or part according to manuals,
schedules or good practice.
4. Damage caused by abuse of equipment or parts by improper operation or use, installation
of unapproved accessories or unauthorized alterations.
5. Damage resulting from repairs made in an unauthorized manner or installation of components
not authorized by Bag of Ice.
6. The labor to remove and reinstall a defective replacement part after the expiration of the
warranty period applicable to the product in which part is located.
7. Transportation of the Bag of Ice product to the distributor’s service facility or transportation
of the distributor’s or Bag of Ice serviceman to the product location.
8. Vendor components not manufactured by Bag of Ice, such as ice maker, bill validator, etc.
that are normally warranted and serviced by the manufacturer.
9. Damage due to vandalism, theft or other illegal acts.
The warranty of the respective manufacturers of these components shall apply.

7
The Buyer accepts this warranty and the limitations and disclaimers set forth herein as part of
the purchase of the Bag of Ice product or part to which this warranty applies.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, STATUTORY,
WRITTEN OR ORAL, AND THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
Remedies available to any person claiming under this warranty are exclusive and expressly
limited to obtaining the parts and the labor where applicable, in accordance with terms of this
warranty.
BAG OF ICE LIABILITY FOR LOSSES, DAMAGES OR EXPENSES OF ANY KIND ARISING FROM THE
DESIGN, MANUFACTURE OR SALE OF THE PRODUCT COVERED BY THIS WARRANTY, WHETHER
BASED ON WARRANTY, NEGLIGENCE, CONTRACT, TORT OR OTHERWISE, IS LIMITED TO AMOUNT
NOT EXCEEDING THE COST OF CORRECTING THE DEFECTS AS HEREIN PROVIDED AND AT THE
EXPIRATION OF THE APPLICABLE WARRANTY PERIOD, ALL SUCH LIABILITY SHALL TERMINATE.
BAG OF ICE SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL
DAMAGES DUE TO LOSSES OF USE OF THE BAG OF ICE PRODUCT, A LOSS OR DAMAGE
TO PROPERTY OTHER THAN THE BAG OF ICE PRODUCT, A LOSS OF PROFITS OR OTHER
COMMERCIAL LOSS, OR ANY SPECIAL OR CONSEQUENTIAL DAMAGES (EXCEPT LIABILITY FOR
CONSEQUENTIAL DAMAGES WHICH BY LAW MAY NOT BE DISCLAIMED.)

8
Customer Responsibilities
Before You Purchase
Building and Zoning Requirements
Provide the Building and Zoning department in your municipality with the address of where you
plan to install your vending machine and the information on the back page of this sheet. If you
would like assistance Bag of Ice is glad to make these calls on your behalf, but arriving in person usu-
ally expedites the process.
Water Test
Before BOI will begin production on your ice vending machine you must take a water sample from
your installation location to be water-hardness tested. Your salesperson will either assist you in this
process or send you an electronic water hardness tester with instructions.
After You Innate Purchase
Health Department
Each municipality is dierent, but most will require a water sample from your vending machine
to be tested before you be allowed to vend to the public. In some cases, you will have to continue
providing samples quarterly or annually. If you would like assistance Bag of Ice is glad to make these
calls on your behalf, but arriving in person usually expedites the process.
Department of Agriculture
Each state is dierent, most categorize ice to be a food product and will have to inspect your ma-
chine before you be allowed to vend to the public. If you would like assistance Bag of Ice is glad to
make these calls on your behalf, but arriving in person usually expedites the process.

9
Site Preparation
Electrical & Plumbing
• Most municipalities will require that you hire a
licensed electrician and plumber to connect the
electrical & plumbing to your ice vending ma
chine insuring the installation location meets all
state building codes.
• Have the electrician and the plumber refer to
the technical specications on the Utility docu-
ment provided to you by your salesperson.
• Do not let the contractors install power poles or
other items closer than 4 foot from your vend
ing machine. Space is required to remove ac
cess panels once your vending machine is
installed.
• It is in your best interest to insist your licensed
electrician & plumber pull permits for all work
being done in relation to your vending ma
chine. If poor workmanship causes your ma
chine to fail, it will not be considered warranty
work and you will be responsible for all parts
and labor to bring your machine back to work
ing order.
Drainage
Drainage from your ice vending machine does
not contain any contaminated waste products
and it is not required to be sent to a sewer. It is
recommended that you transport drainage to a
French Drain or another location in order to pre-
vent mold from growing on the ground around
the machine and to prevent slippage. Guidelines
for Ice & Water Vending Machines
Equipment Requirements
Storage for chemicals for cleaning, sanitizing,
and maintenance must be stored to prevent
contamination of water, ice, equipment and ice
bags. Cleaning items, mops and brooms, must
be stored o the oor. Hand sanitizer & paper
towels should stored onsite.
Labeling
Bags must be properly labeled as according to
your state laws
Records
Keep Cleaning & Sanitation Standard Operating
Procedures (SSOP), Boil Water Notice Policy, and
two years maintenance & water/ice test results
on premises.
Concrete Pad
• If your installation location requires that a con-
crete pad be poured, make sure that you make
the pad bigger than the base of the machine
by 2” on each side. This will give the concrete
enough structure to allow the anchors to be
installed.
• Insist that the concrete contractor show you
that the pad is level.
• Concrete contractor should refer to technical
specications on the on the Utility docu-
ment provided to you by your salesperson.

10
Warnings
1. Always shut o the main power switch inside the power box before servicing, doing any
maintenance or replacing of parts on the Bag of Ice Vending Machine. Failure to do so could
result in serious injury or death as well as non-repairable damage to components throughout
your Bag of ice vending machine.
2. Always keep hands, ngers and tools out of chains, sprockets, augers, beater-bars and shafts
etc. Never work inside of the unit without shutting o the power rst.
3. Never wear loose tting clothing around moving or non-moving mechanical parts (chains,
sprockets, augers, beater-bars and shafts etc.). Failure to do so could result in serious bodily
injury.
4. Always keep body parts or tools away from the chains, sprockets, augers, beater-bars and
shafts etc. Failure to do so could result in serious bodily injury.
5. Never work around or put hands or tools in or around the ice storage bin or in and around
the ice storage bin’s beater-bar or augers. Failure to do so could result in serious bodily injury.
Always, shut o the main power switch before working around the ice storage bin’s beater-bar
or augers
Ice & Water Vending Machine Materials
1. Frame - Corrosion-Free Structural Aluminum - 6061T6
2. Walls - Corrosion-Free Aluminum Sheet - 3003H14
3. Ice Storage Bin & All Parts Touching Ice & Water - Food-Grade Stainless Steel - 304L
Ice & Water Vending Machine Components
1. Ice Vending machine:
• Coin Mechanism, Bill Acceptor, and Credit Card Vending components.
• Power distribution box to auger and beater-bar motors, Ice Maker, lighting components
and controls
• PLC – Programmable Logic Controller
• Dialer System
• Ice Storage Bin and Ice Distribution System
• Ice Dispenser and water distribution box.
• Bag Hanging Cabinet & Bag Hanger
2. Ice Maker
3. Aluminum Awning / Ice Maker House assembly

11
Installation Overview
1. Use a fork lift to place machine on location.
2. At the bottom of each post is a pad. Drill ¼” Hole through each Pad
(using a ¼” High Speed drill bit).
3. Drill in to the concrete (Using a 3/16” or equal masonry bit) to a depth
of 2 ½”. A hammer drill is suggested.
4. Use ¼” Masonry or equal screws to secure base to concrete.
*If you remove the sides, you can drill at an angle and conceal the screws.
5. Remove the Ice Maker from the carton/box. Remove all packing tape &
packing material from internal parts.
6. Use a fork lift to place the Ice Maker on the top of the machine. Set the
Ice Maker facing the front-inside the black marker lines.
7. Connect the Water hose to the water line in the back of the Ice Maker.
8. Connect the Electrical to the back of the Ice Maker.
9. Connect the drain to the Ice Maker. Make sure vent pipe is up. *Do not
glue, in the future you will need to clean this if it becomes clogged.
10. Remove the plastic wrapping from the Ice Maker Housing.
12. Use a fork lift to lift and lower the ice maker housing over the Ice
Maker, *Depending upon where the machine is placed (up against a
wall or remotely) you might need to take the front cover o of the ice
maker housing to make sure there is access to the ice maker.
13. Connect the power supply to the power box on the right rear side of
the machine into 18’ x 18’ Box. Connect to the Power disconnect switch.
DO NOT TURN POWER ON!
14. Connect Control Wiring to Ice Maker. White cable with orange tape
needs to be connected to the matching colors cables/wires on the
terminal block on the top of the main machine.
15. Make sure ice maker control switch is in the ON position.
16. Connect the outside water line to the machine.
17. Turn water ON.
18. Turn power ON.
19. Conrm that motors are rotating shafts in the correct direction
20. Allow Ice Maker to ll ice storage bin for aprox 3 hours.
21. Fill the Coin tubes to the maximum Mechanism with the appropriate
coins
22. Once green light has come on, test vend a bag of ice.
23. Allow the machine to ll over night.

12
Indicator Lights

Green Indicator Light
ON (illuminated) = vending machine is ready to accept money
and vend
OFF(not illuminated) = vending machine is not ready to
accept money and vend .
When the Green Light is illuminated, the PLC is signaling
the coin mechanism, bill changer and the optional credit
card option to accept funds. When the Green Light is not
illuminated, the PLC is signaling the vending system not to
accept funds because the vending machine has sold out of ice
or because of a malfunction.
Red Indicator Light
ON (illuminated) = lower area of ice-bin does not contain ice
OFF(not illuminated) = lower part of the ice-bin contains ice
and is ready to dispense
The red light is powered by the lower ice-bin photo-cells. When
the photo-cell is blocked by ice the red light is o. When the
photo-cell is not blocked by ice the red light is on.

Blue Indicator Light
ON (illuminated) = middle or upper area of the ice-bin does
not contain ice
OFF(not illuminated) = middle or upper area of the ice-bin
contains ice
The blue light is powered by the middle or upper ice-bin photo
cells. When the photo cell is blocked by ice the blue light is o.
When the photo cell is not blocked by ice the blue light is on.
Yellow Indicator Light
ON (illuminated) = ice maker compressor is on
OFF(not illuminated) = ice maker compressor is o
The yellow light is powered by the coil in the Ice Maker. When
the Ice maker engages the coil the compressor is powered on.
Light Combinations
Green-OFF Red- OFF
Blue-OFF Yellow-OFF
• Replace (enclosed) red light bulb to check if it is
burnt out.
• When machine is vending ice green light will be
o
Green-ON Red-ON Blue-OFF Yellow
OFF
The lower photo cell is signaling that ice is not
present , yet the Blue Indicator light shows the Bin is
full. *Use an electrician or a qualied person for this
trouble-shooting step.
• Check the beater bar circuit to inspect that the
breaker has not tripped. See the power box-
wiring diagram for more details.
Check the middle or upper photo cell for power in
the Vending / PLC Box (PS 2 on the terminal Block
above the PLC). If you have power remove the left
side panel and block the Photo cell and listen for a
clicking sound. If you here a clicking sound, look at
the PLC screen to see if one of the input numbers are
coming on and o. If the input numbers are coming

13
on and o, replace the bulb on the green indicator
light. If the input numbers are coming on and o,
then the photo cell needs to be replaced.
Green-ON Red-OFF
Blue-ON Yellow-ON
• The middle or upper photo cell is not blocked
with ice which has illuminated the blue light
showing that the bin is calling for ice.
• The yellow light is illuminated showing that the
ice maker is making ice.
• In 30 to 50 minutes you should hear ice fall with
the Hoshizaki ice makers , and every 8 minutes
with the Arctic Temp Ice Makers
Green-ON Red-OFF
Blue-ON Yellow-OFF
• The middle or upper photo cell is not blocked
with ice which has illuminated the blue light
showing that the bin is calling for ice.
• The yellow light should become illuminated in
5 minutes or less. While ice is being made, the
yellow light will become illuminated for 3 to 5
minutes at a time. If yellow light stays o over 10
minutes, check the ice maker for problems .
Green-OFF Red-ON
Blue-ON Yellow-On or OFF
The ice bin is empty and making ice or if you determine
that you have not sold or have only sold a small amount of ice
recently, you likely need to clean the Ice Maker and the oat
Valve. (Instructions for cleaning the Ice Maker and oat valve, page # 9)
• After cleaning the ice maker and the oat
valve, monitor the ice maker for up to 3
Hours, the Yellow light may come on and o
intermittently. You should hear ice fall within
55 minutes .
• If you do not hear ice fall:
1. Remove the Ice Maker panels up to view the
ice plates and note if ice is being made. If in
30 minutes you do not observe the ice maker
producing ice the, check the PLC screen to see if
E2 is displayed, indicating that the oat valve is
showing full.
2. If the PLC screen shows E 2, check your water
supply and conrm that water is entering the
vending machine.
3. If water is entering the vending machine, check
to see if the oat valve is stuck in the Below Full
state.
4. If the oat valve is stuck in the Below Full state,
then soak the oat valve in a calcium dissolving
solution such as “scale away “ or “ Lime Away
“ solution for 2 hours and rinse. Reinstall and
retest.
Green-OFF Red-OFF
Blue-ON or OFF Yellow-On or OFF
This is related to the timing portion of the PLC .
Usually during or after a vend transaction the light
will be o. The Green light goes o at the start of the
vend and will not come back on until the vend has
completed or after a 45 second reset .

14
The Ice Storage Bin stores and circulates ice and its photocells
detect the amount ice available to be vended.
Ice Distribution & Circulation
Once a consumer makes a selection to
purchase ice, the Feed Auger runs for a
certain number of seconds - related to
the quantity of ice
purchased - to move the
ice forward and through
the Drop Hole to the
consumer.
Excess ice that does not
t through the Bin’s Drop
Hole will rise upward to
the front of the Ice Stor-
age Bin. During the vend,
as the Feed Auger turns,
an empty space or a hole will develop in the rear of the Ice Storage Bin. The Beater Bar then turns on briey to
shake or agitate the ice as the Upper Augers circulate the ice to the rear of the Ice Storage Bin. Both of these
actions ll the empty space. If there is a lot of ice
it will take a while to clear?
Ice Detection
Photocells detect the quantity of the ice inside
the Ice Storage Bin as well as determines if ice is
available to be vended. The Photocells send this
information to PLC which instructs the ice maker
to power ON and OFF (as well as many other functions). The current ice level is indicated on the PLC screen.
Additional Ice Production Options (XL1900 & XL1900plus Owners)
The Additional Ice Production A/B option is to be utilized only when you are certain that the ice within level A
will be sold within approximately 2 ½ hours. The Additional Ice Production A/B option should not be used for
storage purposes. To learn how to access the A level, see the PLC Parameter Change page in this document.
When utilizing Additional Ice Production A/B option, ice will be above the Upper Augers. Ice remaining above
the upper Augers for more than approximately 2 ½ hours without sales or circulation can freeze together into
a collective hard block of ice. This block of ice will roll on top of the Upper Augers and will confuse your Photo-
cells in the Ice Storage Bin into thinking that ice is present within the A level. The ice block will not prevent you
from selling the remaining ice inside your bin; however, it will not power ON the icemaker, which prevents your
icemaker from replenishing until the ice block is cleared. The remedy is to break apart the block of ice manually
through the Ice Storage Bin Access Panel. Your PLC may be able to help you determine if the above has
occurred. If the 7, T or B is not highlighted and the A is highlighted you have experienced the above situation.
Testing has shown that you need to be moving at least ve 20 pound bags (100 pounds) of ice per hour to use
the Additional Ice Production A/B option unattended. If you cannot guarantee at least ve 20 pound bags per
hour will be sold, you or an employee should stay on the Premises while the A level is in use to relieve ice from
the Bin as needed. If this is not practical, then the machine should remain on the B level.
Photocells 7 - Level 1
(Red Light ON)
photocells - Level A
photocells - Level B
photocells - Level T
Feed Auger Bin Mouth
Beater Bar
Drop Hole
Access Panel
Upper Augers
XL1900 C-Store Compact
1 Ice Maker 2 Ice Makers 1 or 2 Ice Maker 1 Ice Maker 1 Ice Maker
Level A 1000 1500 600
Level B 750 1000 450 450
Level T 550 750 250 225 300
Level 7 20 20 20 20 20
XL1900plus
Approximate Ice Storage Bin Capacity
* Figures based upon mid-day ice circulation
Ice Storage Bin
How It Works

15
Factory Schedule
Spring - March 25
_4_am -_6_pm = Level B - Fri, Sat. & Sun
_6_am -_2_pm = Level B Mon, Tues, Wed, Thur
Remaining hours = maintained at Level - T
Summer - May 15
_4_am - _8_ pm = Level B
_8_pm - _4_ am = Level T
Fall / Winter - October 20
Ice will be maintained = Level - T
Ice Storage Bin
Scheduling
The Ice Storage Bin is programed to function dierently throughout the year as seasons change and or
as your demand for ice changes.
Why is the Ice Storage Bin controlled and not lled to capacity throughout the year?
- Your ice needs to be sold to remain fresh and in good condition not broken and small.
- Ice inside your Ice storage Bin will melt and lack of activity and too much ice could cause ice bridging.
- Unnecessary ice in your Storage Bin will cause unnecessary stress on your machine’s motor and components.
If the factory settings below do not apply to your region, temperature variances or demand, please see the PLC
Parameter Change document in this manual to customize your schedule and call Bag of Ice technical support for
assistance.
Note:
● The Ice Storage Bin will remain at the above levels, at an operating angle of a single ice maker, or approxi-
mately
level with 2 Ice Makers
● Ice will melt at a rate of ___ lbs per hour on average (related to outside temps and internal heaters)
● Ice is automatically relieved from the bin approximately 1/4 lb every two hours
(This is done to keep consistent vend weights for customers)
If you decide to override your program and add additional ice to your Storage Bin you must monitor your sales and
alleviate the excess ice that is not sold to prevent unnecessary damage and stress. Issues derived or related from
pressing buttons and adding more ice than is scheduled are not covered by your BOI warranty.
Your Custom Schedule
Spring - March 25
__ am -__ pm = Level B Fri, Sat. & Sun
__ am -__ pm = Level B Mon, Tues, Wed, Thur
Remaining hours = maintained at Level - T
Summer - May 15
__ am - __ pm = Level B
__ pm - __ am = Level T
Fall / Winter - October 20
Ice will be maintained = Level - T
Please forward a copy of any scheduling changes to techsupport@bagoce.com so we will always be prepared to assist you.

16
Trouble Shooting
4 Steps to solving your Ice & Water Vending machine problems
1. Read the enclosed“ Indicator Lights” and related “Trouble Shooting” chapters in your owner’s manual for
solutions to problems.
2. If after reading the “Trouble Shooting” chapter, you are not able to diagnose & solve the problem, ll out
and email the “Trouble Shooting Questionnaire” to techsupport@bagoce.com. A Bag of Ice technician
will call to assist you or email you further directions. Technical support hours are Monday thru Friday 9am
to 5pm. If a “Trouble Shooting Questionnaire” arrives by email after hours or on the weekend your issue
may or may not get addressed based upon the problems complexity.
3. If after following the instructions in the email, your problem is not solved, reply with an email requesting
a phone consultation or call 788-371-1555 ext. 5 to speak to a technician directly. If a Bag of Ice technical
support person is unavailable to speak with you immediately, he or she will respond with available
times for a follow up consultation. Bag of Ice will assume that the person calling or available for the
consultation is qualied and skilled in performing basic trouble-shooting and testing, will be equipped
with a ladder, hand tools, and test equipment, and that this person understands and will be responsible
for his or her actions.
4. Follow up, because we care. After you receive a help document, suggestions or a phone conversation
from a BOI technical support, let them know your problem has been resolved or if you still require
assistance.
* If you do not utilize email, please read the “Trouble Shooting” chapter in your owner’s manual for solutions
to problems. If you are not able to diagnose & solve the problem, please make a copy of the “Trouble
Shooting Questionnaire” in your owner’s manual, ll out the questionnaire and fax it to Bag of ice at 386-243-
8287. Bag of Ice will fax you back further directions. If you are still unsuccessful, call 877-371-1555 ex 3 to
schedule a phone consultation. Bag of Ice will assume that the person available for the phone consultation is
qualied and skilled in performing basic trouble-shooting and testing, will be equipped with a ladder, hand
tools and test equipment, and that this person understands that he or she will be responsible for his or her
actions

17
Problem Solving Questionnaire
This document is a tool that will assist Bag of Ice tech support in diagnosing and solving problems with your
ice vending machine. In many cases this questionnaire will assist you in diagnosing and solving problem
for yourself. Please take the time to provide every detail. If for some reason we are not able to provide you
with a solution quickly, do not leave the power on to the device or part of the machine in question. If you
are unsure which device is causing the malfunction, remove power from the entire vending machine so not
to cause additional damage. Please fax this document to your distributor or factory representative upon
completion and they will get back with you as soon as they are able.
1. What problem is occurring, and how did you realize there was a problem? __________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
2. What was the sequence of the indicator lights when you arrived? __________________________________
3. Has the sequence changed? ________________________________________________________________
Your Owner’s Manual explains what each indicator light represents as well as what each light combination
represents.
4. Was the Ice Pull Handle light ashing? ________________________________________________________
5. Is the pull handle light ashing now? _________________________________________________________
This lets you know if an ice- vend is in process. If the Pull Handle light is ashing, you should lift the handle
and nish the ice-vend.
6. Was the Water Button Light Flashing? ________________________________________________________
7. Is the Water Button Light Flashing now? ______________________________________________________
This lets you know if a water- vend is in process. If the Water Button Light is ashing, you should press the
button and nish the water-vend.
8. Did you insert money and purchase ice? ______________________________________________________
9. Did you get the correct amount of ice? _______________________________________________________
10. Did you insert money and purchase water? ___________________________________________________
11. Did you get the correct amount of water? ____________________________________________________
12. Insert a one-dollar bill, 1 – quarter, 1- dime, and 1 nickel into the coin machine.
13. Did the Dollar Acceptor accept the dollar? ____________________________________________________
14. Did the coin mechanism return any coins as you were inserting the coins? __________________________
15. Press the coin return. Did you receive $1.40 back in change? _____________________________________
This is a standard test to insure that the bill acceptor, coin mechanism and vending controller are communicating
with each other. If you receive some change, such as $ 1.00 only it would let you know that issue is with the coin
mechanism. If you received no change it could indicate that the coin mechanism and or the vending controller is
the issue. For example: If you insert 1 dollar and 1 quarter, and hit the coin return and get 5 nickels back instead of
5 quarters, it is possible that the coin mechanism believes the quarter tube is a nickel tube and vice versa.
16. Insert 1 quarter in the coin return. If the display shows .25 cents credit, insert a one-dollar bill into each
bill validator. Were the dollar bills accepted? __________________________________________________
17. If the bills were accepted, have the amount of bills accepted been added to the value on the display? ___
18. When money is inserted and a selection is made, does ice drop before lifting the pull handle? _________
19. When money is inserted and a selection is made, does ice not drop when the pull handle is lifted? _____
The pull handle has a photocell that detects when the Ice Drop door is open. Generally, the auger that delivers
the ice will not come on until the door is open. If the auger were to come on when the ice door was closed the ice
would not have anywhere to drop, resulting in ice being packed forwards, causing further problems and prevent
future vends until wedge ice is cleared. Insuring photocells are free of water spots and not accidentally misaligned
can prevent these occurrences.

18
20. Is the ice maker ON and producing ice? ______________________________________________________
If the Blue light is ON, and the yellow light is ON, the ice maker should be ON. If the ice maker is not ON,
the issue is within the ice maker.
21. Is your ice maker making beeping sounds? ___________________________________________________
22. Do you hear water owing during the ice maker’s ll cycle? _____________________________________
If you do not hear water owing, the ice maker will not be able to be able to manufacture ice. Insure that
all water valves are in the open position and that another party did not turn the water o.
23. Do you hear water owing constantly with out stopping for more than a few minutes? _______________
If you do hear water owing constantly, the ice maker’s Float Valve is stuck and the ice maker’s reservoir is
low or out of water.
24. Are you or your neighbors experiencing water pressure problems? _______________________________
If you or your neighbors are experiencing water pressure problems then turn your vending machine o until
those problems are resolved. If only your machine is experiencing water pressure problems, conrm that your
main water connection valve is open and that all water valves are completely open, including those leading
to the ice makers and lters housings. If all valves were open, then close the water valve leading to your ice
maker and remove hose from the back of the ice maker, direct elsewhere and turn water valve into the open
position. If water ows freely with consistent pressure than the problem is likely the water solenoid inside your
ice maker. If water runs slowly without consistent pressure, reattach hose to ice maker. Turn lter water valves
to the closed position. Open each lter housing and examine lters for wear, clogs or improper lter
installation.
The following is the Ice maker’s initial cycle: the reservoir lls with water, the fan comes on for a few minutes,
and then the unit compressor comes on. If after this cycle is complete and it begins again, please refer to
the BOI Ice Maker Trouble Shooting Guide. If you hear water owing constantly, you need to track the water
sound for a possible leak, refer to the BOI Ice Maker Trouble Shooting Guide. If you do not hear the initial ll
cycle, you may be experiencing a water pressure problem, refer to the BOI Ice Maker Trouble Shooting Guide.
25. If the Red light is ON, do you hear the beater-bar motor coming on approximately 1 second every 30
seconds? _______________________________________________________________________________
26. If not, conrm that the beater bar breaker is in the ON position inside electrical box.
See the panel schedule on the side cover of the power box. If the beater bar is OFF, or not working, the beater
bar will not shake ice in front of the photo Cell, or onto the bottom auger. If the Red Light is ON and the Blue
and Yellow Light are OFF, the machine will not take money because the beater bar has not shook the ice down.
27. What are the current weather conditions? ____________________________________________________
28. Describe the weather for the weather previous 24 hours? _______________________________________
_______________________________________________________________________________________
Severe weather may have caused damage to the machine, having this information may assist our diagnosis.
Weather induced power surges can do damage to the PLC and or the Control Board.
29. Have you noticed any electrical work or construction being done near the premise? _________________
30. Have you noticed any electrical uctuations or “ickers” in your lighting?___________________________
31. Have you or has any one worked on any part of the vending recently? _____________________________
32. What was done and why? _________________________________________________________________
It is possible that when doing maintenance on your machine; such as cleaning the ice maker, changing lters
etcetera you could of unknowingly have struck and changed the alignment of a photocell, forgotten to turn
the water back ON, forgotten to turn the ice maker ON on or installed a lter incorrectly.

19
Hoshizaki ICE Maker
Trouble Shooting Guide
Bag of Ice created this guide be used in conjunction
with and not as a replacement for the manufactures
product manuals.
“Ninety Nine Percent of all Hoshizaki ice maker service
calls are due to cleaning issues or low water supply,
which are not covered by warranty�”
Start trouble shooting with the front panel
Indicator lights, detail located on page 6 and
on the inside the vending cabinet. Please
insure that only qualied individuals use
and perform the functions in this guide. The
power to the ice maker should be turned o
during any and all parts of maintenance to
the Ice Maker unless qualied Technicians are
in test sequences that require Power.
Ice Maker will not power ON
1. Check Ice Maker Power – Check power to the
Ice Maker by testing the 2 colored wires to white
wire on the back of the ice maker. You should
have 120 Volts on each leg. If not *
2. Control Board LED Power Light is Illuminated -
If the control board LED power light is illuminated, the
ice maker has power. If after 10 minutes you do
not hear water running *
3. Control Board LED light is not illuminated
- If you do not see the control board power LED light
illuminated, check for 120 volts between the
twist in fuse and the neutral. If you do not have
power, trace the brown wires to nd the break
between the fuse and the incoming brown
wire. If this is not the problem, check if the relay
indicator light is “I”(ice maker) is ON. If not look
at PLC to insure that PLC “08” is showing on PLC
Display. *If the procedures above do not solve your problem call a
qualied technician or go to www�hoshizakiamerica�com/techsupport/hcsr�
asp to locate a service representative in your area�
Ice maker is running water, but
compressor does not power ON
It is likely that the oat valve has not notied that the
reservoir is full of water. If the oat valve is not operating
properly and does not notify the control board that the
reservoir is full, the water will run continuously not
allowing the ice making process to continue.
1. Drain Separation - If the reservoir of the ice maker
becomes separated, the water may be owing
straight to the drain. When the ice maker is
cleaned, it can be knocked loose. Ensure that the
drain is assembled correctly and only water from
the overow is exiting the reservoir.
2. Drain “O” Ring Separation – If the “O”-ring
slides up the bypass tube, the water may be owing
straight to the drain. When the ice maker is
cleaned, it can be shifted upward, allowing water
to leak out. Ensure that the drain is assembled correctly,
and only water from the overow is exiting the
reservoir�
3. Unplug the Float valve connector – Unplug the oat
valve from the control board and connect an OHM
Meter to the leads. Remove the oat valve, and
reaching up from the bottom, push the Float up
and down. The OHM Meter should close when
you push up, and reopen when you let go. If it
does not, if the oat sticks and does not return
to the full position, clean it by removing and
soaking in a solution of scale remover for 1 to 2 hours
and retest. If the compressor still fails, replace
with a new oat valve.
If the procedures above do not solve your problem call a qualied
technician or go to www�hoshizakiamerica�com/techsupport/hcsr�asp to locate a
service representative in your area�
Ice Maker will not go to the Freeze
Cycle
Ice plates do not get cold
After the oat valve has detected that the reservoir
is full, the ice maker will switch into Harvest Mode. The
water will continue to run, and the compressor will

20
come on. It will run in a reverse cycle that runs hot
Freon through the lines behind the plates. The ice
plates will heat up just enough so that any remaining
ice should fall o. After 1 minute, the control board
will read the thermistor to see if the Freon temperature
has risen above 48 degrees. If it has risen above 48
degrees, the control board will switch into the Freeze
cycle.
2 - beep alarm - If the temperature has not risen
above 48 degrees, the ice maker will run for another
minute, and the control board will check again. After
the control board is unable to detect the Freon, and
the temperature has risen above 48 degrees two
times, the control board will shut down and switch
into a 2 - beep alarm mode until manually reset. If
after resetting the control board returns to a 2 - beep
alarm:
1. Check the thermistor resistance. It should
be 3.9 k Ohms. Until the board reads this 3.9 k
Ohms, it will not leave the harvest mode.
2. If you are not reading the 3.9 K Ohms then
ensure that there is no ice on the plates. If
you are starting up an ice maker and you are
not reading the 3.9 k Ohms, you likely have a
malfunctioning thermistor.
If the procedures above do not solve your problem call a qualied
technician or go to www�hoshizakiamerica�com/techsupport/hcsr�asp to locate a
service representative in your area�
Freeze Ups
After the thermistor has risen above 48 degrees, the
Freeze Cycle will begin. The hot gas solenoid will close
and cold Freon will ll the tubes that the ice plates
are built around. The water pump will now cycle water
through water tubes and down the ice plates� As water
passes over the plate, it freezes in small layers. As ice
forms, the water level will lower in the reservoir. After
5 minutes of the Freeze Cycle the Ice maker will now
start detecting the oat level. When the oat valve has
lowered to its designated level, the freeze cycle will
end.
If the oat level has not has lowered to its
designated level after 50 minutes, the ice maker will
automatically go to the next cycle, which is either
a Pump Out Cycle or a Harvest Cycle. In conditions where
the oat valve is either stuck in the closed position
showing full all the time, or if there is a restricted
water supply, the water level may actually be lower
than the ice maker can detect. If you have low
water and the oat stays stuck showing full, you will
consistently go into the 50-minute maximum Freeze
Cycle. After 2 consecutive cycles of 50 minutes the
control board will shut down in a 3-beep alarm. If
you reset during this 3-beep alarm, or the when
the ice maker is going through extended cycles of
longer freeze cycles, your unit may begin freezing up. If this
occurs frequently, the expanding Ice will bend the plates,
and make the ice hard to release from the plates.
1. Defrost the ice maker – Connect a standard
water hose to the fresh water dispenser valve, and spray
water over the ice on the ice making plate channels until
melted and all ice is removed.
2. Clean the ice maker – Clean the ice maker,
using the procedure enclosed on page 9� Be
sure to soak the oat valve in a hard-water scale
removing solution for 1 to 2 hours. Test the oat
with an OHM meter to ensure proper operation.
3. Check water pressure
a. Turn ice maker water valve OFF.
a. Disconnect ice maker water hose�
a. While holding the end of the hose
away from you, Turn ice maker water valve
ON, and let the water ow. Watch to
see if the water maintains constant
pressure.
If the water pressure is constant
a. Turn ice maker water valve OFF.
b. Reconnect ice maker water hose to ice
maker.
c. Turn ice maker water valve ON.
If the pressure is not constant
a. Turn ice maker water valve OFF.
b. Reconnect ice maker water hose to ice
maker.
c. Turn ice maker water valve ON.
d. Turn lter water valve OFF.
e. Check for clogged or dirty water lters,
and replace if necessary, using lter
replacement instructions on pg 8�
f. Turn lter water valve ON.

21
The Ice Maker runs for about 2 to 3
minutes and then shuts o for a few
minutes, and then restarts…
• Inspect that all covers are on properly.
• Inspect the ice maker’s rear grill and front grill areas
and make sure they are clean and that the air
ow is not restricted.
The High Pressure Switch is tripping o, because
the evaporator is not cooling the Freon o
enough.If the procedures above do not solve your problem call a
qualied technician or go to www�hoshizakiamerica�com/techsupport/
hcsr�asp to locate a service representative in your area�
If the procedures above do not solve your problem call a qualied
technician or go to www�hoshizakiamerica�com/techsupport/hcsr�asp to
locate a service representative in your area�
The power is ON, but the water cannot
be heard lling the reservoir
If you do not hear the initial ll cycle you may be
experiencing a water pressure problem, Check
water pressure.
b. Turn ice maker water valve OFF.
b. Disconnect ice maker water hose�
d. While holding the end of the hose
away from you, Turn ice maker water valve
ON, and let the water ow. Watch to
see if the water maintains constant
pressure.
If the water pressure is constant
b. Turn ice maker water valve OFF.
e. Reconnect ice maker water hose to ice
maker.
f. Turn ice maker water valve ON.
If the pressure is not constant
g. Turn ice maker water valve OFF.
h. Reconnect ice maker water hose to ice
maker.
i. Turn ice maker water valve ON.
j. Turn lter water valve OFF.
k. Check for clogged or dirty water lters,
and replace if necessary, using lter
replacement instructions on pg 8�
l. Turn lter water valve ON.
The power is ON, but the water cannot
be heard lling the reservoir
If you do not hear the initial ll cycle you may be
experiencing a water pressure problem, Check
water pressure.
c. Turn ice maker water valve OFF.
c. Disconnect ice maker water hose�
g. While holding the end of the hose
away from you, Turn ice maker water valve
ON, and let the water ow. Watch to
see if the water maintains constant
pressure.
If the water pressure is constant
c. Turn ice maker water valve OFF.
h. Reconnect ice maker water hose to ice
maker.
i. Turn ice maker water valve ON.
If the pressure is not constant
m. Turn ice maker water valve OFF.
n. Reconnect ice maker water hose to ice
maker.
o. Turn ice maker water valve ON.
p. Turn lter water valve OFF.
q. Check for clogged or dirty water lters,
and replace if necessary, using lter
replacement instructions on pg 8�
r. Turn lter water valve ON.
If the procedures above do not solve your problem call a qualied
technician or go to www�hoshizakiamerica�com/techsupport/hcsr�asp to locate a
service representative in your area�