Vendors Exchange VE CONNECT User manual

Snackshop AP 113
Dixie Narco® 501E
AMS
USI
INTERNATIONAL
®
™
User’s Manual
powered by

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VE CONNECT™ USER MANUAL
© Vendors Exchange International, Inc.™
Thank you for purchasing the VE CONNECT™ . This document
will guide you through setting up a VE CONNECT™ on location
for the first time. Note that if not already configured prior to
delivery, the VE CONNECT™ requires an internet connection to
the equipment, as well as a CMS (Content Management System)
account pre configured for the content (product images/
information, categories, themes, and advertisements) specific to
the machine that you are setting up. This guide does not include
information about setting up and using the CMS. Please refer
to the CMS User’s Guide for information related to content or
contact your sales representative for more information.
NOTE: Images may vary slightly from actual product. Instructions
and screenshots may have differences based on the software version
installed on the equipment and the application.

iv | | 1
Contents
1 Product Overview 2
VE CONNECT™ - What is It? . . . . . . . . . . . . . . . . 2
VE CONNECT™ - How it Works . . . . . . . . . . . . . . . 2
Components . . . . . . . . . . . . . . . . . . . . . . . 3
Primary Components . . . . . . . . . . . . . . . . . . 3
Secondary Components . . . . . . . . . . . . . . . . 4
2 System Setup 5
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . 5
Machine Placement . . . . . . . . . . . . . . . . . . . . 5
Temperature Considerations . . . . . . . . . . . . . . 6
Power Considerations. . . . . . . . . . . . . . . . . . 6
Adding Payment Systems . . . . . . . . . . . . . . . . . 6
Filling Machine . . . . . . . . . . . . . . . . . . . . . . 7
Internet Connection . . . . . . . . . . . . . . . . . . . . 7
Ethernet Cable (RJ45) . . . . . . . . . . . . . . . . . . 7
Wi-Fi Setup . . . . . . . . . . . . . . . . . . . . . . . . 8
Cellular Data Connection . . . . . . . . . . . . . . . . .12
3 Operator Settings 14
Tray Conguration. . . . . . . . . . . . . . . . . . . . . 16
UCB™ Conguration . . . . . . . . . . . . . . . . . . . . 18
Firmware Version . . . . . . . . . . . . . . . . . . . . 19
Homing Motor to NO (Dixie Narco®501E only) . . . . . . 21
Setting Temperature . . . . . . . . . . . . . . . . . . 21
Clear Sold Out. . . . . . . . . . . . . . . . . . . . . . . 21
System Information . . . . . . . . . . . . . . . . . . . . 21
4 Equipment Testing 23
Testing Images and Content . . . . . . . . . . . . . . . . 23
Test Internet Connection . . . . . . . . . . . . . . . . .24
Test Camera. . . . . . . . . . . . . . . . . . . . . . . . 24
Test QR Barcode Scanner . . . . . . . . . . . . . . . . .25
Test the Drop Sensor . . . . . . . . . . . . . . . . . . .25
5 Operating Equipment 27
Restocking . . . . . . . . . . . . . . . . . . . . . . . . 27
DEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Cleaning the Display Module . . . . . . . . . . . . . . 28
Cleaning the CPU Module. . . . . . . . . . . . . . . . 28
6 Basic Troubleshooting 29
7 Warranty Information 36
8 Connection Diagrams 38
Power Diagram . . . . . . . . . . . . . . . . . . . . . . 38
Audio/Video Connections . . . . . . . . . . . . . . . . . 39
USB Connections . . . . . . . . . . . . . . . . . . . . . 40
Control Board Connections . . . . . . . . . . . . . . . .41
9 Part Diagrams 42
CPU Module Explosion 1. . . . . . . . . . . . . . . . . . 42
CPU Module Explosion 2. . . . . . . . . . . . . . . . . . 43
Display Explosion . . . . . . . . . . . . . . . . . . . . . 44

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VE CONNECT™ - What is It?
The VE CONNECT™ consists of a powerful Intel based computer system, a large
format touch panel LCD, and software that transforms traditional vending
equipment into an interactive consumer experience. The screen presents the
items inside the vending machine in a digital format, and provides information
previously inaccessible to the consumer prior to purchasing goods. In addition,
the VE CONNECT™ plays video advertisements to the customer and offers new
ways to interact with and entice the customer at the point of sale. Internet
connection to the equipment is required through Ethernet, Wi-fi or optional
cellular service. The VE CONNECT™ is a revolution in vending and brings legacy
equipment into the digital age, and is a powerful tool for operators to improve
their business.
VE CONNECT™ - How it Works
The LCD display plays video advertisements and animates products to attract
customers (also known as “Attract Mode”). Consumers navigate the UI (User
Interface) to view and make product selections using the touch panel. Payment
is inserted as normal and currency information is detailed on the screen.
Product is vended and customers take their goods. Post vend applications may
run, such as skill or chance based games to entice customers to return. Loyalty
programs may be available for returning customers, which can be redeemed
using the QR code scanner. High quality images and attractive user interfaces
are possible because of the quality of the processor and display featured on
the VE CONNECT™ .
Route personnel fill vending equipment as usual and then assign tray locations
for specific goods using the operator menu. Product images and information
are downloaded through an internet connection and reside on the local hard
drive of the machine. Changes made to products, such as introducing new
products to the machine, require interaction with CMS (Content Management
System)and cannot be done directly on the equipment. User experience
elements such as themes, games, and loyalty programs are also only set
through the CMS. Tray configuration, product mapping, and pricing is set
digitally using the Operator Menu on the screen, which is the primary tool for
the route manager in setting up and maintaining the equipment.
Components
What is included with the VE CONNECT™ varies based on the type of vending
equipment being used. There are three primary components that make a
VE CONNECT™ : the display module, the CPU module, and an adapter kit. A
possible secondary component required for VE CONNECT™ installation is a
REVISION™ Door, which includes a UCB™.
Primary Components
Display Module - includes a 46” LCD
display in a custom aluminum frame,
a multi point touch panel, a camera, a
proximity sensor, frame lighting LEDs,
a QR code scanner, a speaker, and a
USB hub.
CPU Module - includes a miniATX
motherboard, integrated hard drive,
24V power supply, 12V power supply,
19V power supply, locking case, keys, cooling fans, keyboard, mouse, mounting
hardware, laser barcode scanner, wireless router, antennas, Microsoft Windows®
license, mounting hardware and an optional cellular device.
1Product Overview
CAMERA
PROXIMITY SENSOR
SPEAKER
MEDIA MODULE
12 V POWER SUPPLY 19 V POWER SUPPLY MOTHERBOARDCOOLING FAN
24 V POWER SUPPLY CRADLEPOINT ROUTER CELL ADAPTER

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Adapter Kit – varies based on type of equipment. Includes transition plates
and hardware for display module mounting, HDMI cable, 24V power cable,
RS232 mounting hardware, RS232 board, AC power cord, and micro USB cable.
Secondary Components
REVISION™ Door - a high quality metal replacement
front door for equipment such as the AP 113 and Dixie
Narco® 501E. REVISION™ Doors are not required for
all OEM equipment, such as an AMS or USI machine.
A UCB™ (Universal Control Board) or similar control
board from Vendors Exchange® is required for proper
vending operation.
UCB™ (Universal Control Board) - replaces the control
board of the OEM equipment and handles payment
systems through MDB, collects DEX data, runs motor
controls, and receives environmental information
such as temperature and drop sensor status. The
VE CONNECT™ communicates with the UCB™ via a
serial connection, provided through the RS232 board
included in the adapter kit. The UCB™ also includes a
keypad for manual configurations and an LCD display that is mounted inside
the cabinet, only visible to the route personnel.
Drop Sensor – attaches to the vend bucket on either the OEM door or a
REVISION™ Door. Verifies that product has vended and triggers out of stock
and refund status. A drop sensor is essential for the VE CONNECT™ because
the physical product is covered by the display module and is not visible by
the consumer. The drop sensor is included with every REVISION™ Door, or
included with an adapter kit for OEM equipment where a REVISION™ Door is
not required.
Laser Scanner – the USB handheld laser scanner is used to scan
tray locations and product UPCs to speed up the convenience of
assigning products to locations for the VE CONNECT™ .
Keyboard/Mouse – a keyboard and mouse are included for
service and convenience of data entry, and should be stored in
the bottom of the vending machine for route personnel. Two
USB ports are easily accessible for the use of these
two devices.
2System Setup
Unpacking
Remove the protective film from the display module frame. Open the vending
door and remove the Microsoft Windows® license packet from the vend bucket.
Save the Microsoft Windows® license packet and store it in a safe place – DO
NOT DISCARD.
Machine Placement
Always refer to the OEM vending machine user manual regarding moving and
setting up the machine.
Please consider facts such as the width of the equipment as it relates to fitting
through standard doors, machine transportation and handling, and power
before attempting delivery and installation.
Depth Considerations
The VE CONNECT™ may add up
to an additional 6.25” to the depth
of the machine, depending on
configuration (depth of display
module + depth of computer
module.) Make sure to know
door widths of a desired location
before attempting delivery. The VE
CONNECT™ can be ordered with the
computer module on top of your unit which reduces the overall depth.
IMPORTANT! Any vending machine with VE CONNECT™ should be
placed in indoor locations only. Outdoor use of any kind, including
outdoor locations with rain protection, will void warranty.

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Temperature Considerations
1. VE CONNECT™installed on non-refrigerated machines should be used in
environments where the room temperature is 74 degrees Fahrenheit or less if
the equipment is vending products that are susceptible to melting.
2. Place the vending machine at least 6" from the back wall.
3. Do not place the vending machine directly under heat generating lights, such
as Halogen spot lights.
4. If the VE CONNECT™is being installed with a bank of machines, place the
machine on the far right or far left of the bank if possible.
5. Do not block vending machine ventilation grates and cooling fans.
6. If products are melting in a non-refrigerated machine, place those products
on the lowest possible tray. Example: chocolate, if melting, should be moved to
5th to 6th tray of the machine.
Power Considerations
The VE CONNECT™ computer module taps into the AC power running to the
machine. Plug the machines normal 3 pin grounded plug into a properly
grounded 115V 60HZ outlet only (USA). In order to comply with electrical
safety regulations and Underwriters Laboratories requirements, all electrical
equipment must be properly polarized and grounded. The VE CONNECT™
will add 1.8 Amps (200 watts) to the draw from the OEM vending machine. An
AP 113, operates at 3Amps, so an AP 113 powered by VE CONNECT™ draws
approximately 4.8Amps. Do not exceed the limit of circuit breakers in any given
location and outlet. Turning on the power to the machine, and thereby the VE
CONNECT™, varies by manufacturer.
Adding Payment Systems
The UCB™ features a standard MDB connection, accessible on the inside of the
door near the payment slots. Install payment systems as you would in other
vending machines as there is no difference in this regard. If you are installing
a credit card swipe system, such as the EPort®, make sure the connection
is between the bill acceptor and the coin changer. Place the antenna for
dedicated swipe systems and terminals on the inside of the vending door. The
VE CONNECT™ router does not negate the need for a separate wireless modem
in processing credit card transactions, contact provider for additional details.
Filling Machine
Once you have confirmed that tray
configuration is optimal for the
products, you are ready to load your
products to the trays. It is highly
recommended that you refer to the
OEM user’s manual for information on
proper filling techniques.
Internet Connection
VE CONNECT™ requires an internet
connection to get the most out of
the system features. New product
images, advertisements, and even
important system updates all rely
on an internet connection in order
to function. There are three ways to
get internet to the VE CONNECT™ :
Ethernet cable, Wi-Fi, and cellular.
Ethernet Cable (RJ45)
If a hard wired Ethernet connection
is near the equipment, then the CPU
module should be directly connected
to the internet. Using the included keys, unlock the CPU module box. Feed the
Ethernet cable through one of the slots on the perimeter of the box. Loosen
the kepnuts that are holding the metal bracket, feed the cable into the box, and
plug into the RJ45 jack found on the CradlePoint device (see figure). Do not
connect the cable directly to the motherboard, as the correct port is critical to
proper remote management.
MDB CABLE
FROM UCB
BILL
ACCEPTOR
COIN
CHANGER

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Step 6 - Enter the password as “password” (all lowercase), then click “LOGIN”.
Step 7 - Click “Internet” and the following drop down menu will appear. Click
“Wi-Fi as Wan/Bridge” from drop down.
Wi-Fi Setup
When using Wi-Fi you will need to have the wireless name and password
available to establish a connection. Inquire with the location proprietor for
information if you are authorized to use any available wireless connection.
To setup a Wi-Fi connection on VE CONNECT™ :
Step 1 - Connect a USB keyboard to an available USB port on the inside of
the door.
Step 2 - Open the door and press F12 key, Microsoft Windows® desktop will
appear. If it does not, touch the screen then press ESC.
Step 3 - Press the Microsoft
Windows® shortcut key on the
keyboard to make the Windows® task
bar appear.
Step 4 - Press the Internet Explorer®
icon and start the browser.
Step 5 - Log into the router by entering "gateway" into the address bar and
press ENTER. This can also be accomplished by entering 10.45.20.1.
NOTE: if previous two methods do not work try 192.168.0.1.
Use this port for direct
ethernet connection
Use this port for direct
ethernet connection

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Step 8 - Click the “Wi-Fi as WAN” button
Step 9 - Click “Wireless Connection”. Click the “Import” button
Step 10 - Enter the network password in the “WPA Password” field.
Click “Submit”.
Step 11 - A pop up message will appear “Settings were successfully applied”.
Click “OK”.
Step 12 - After the router connects to your network, you will see green bars
with the network signal strength.
Step 13 - You have now successfully connected your CradlePoint router. Click
“Logout” to Exit.
Wireless Name

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Step 3: Click the "Internet" drop down screen and select "Connection Manager".
Step 4: Set the priority on screen using the arrows as a guide. Click to change
priority. The connection type at the top of the list is the default connection,
with the following below as second, third and so forth.
Step 5: Click "Logout" located in the upper right hand corner.
Step 6: Exit the browser and restart Microsoft Windows® or power cycle the
machine. Priorities are now saved.
Cellular Data Connection
If Ethernet and Wi-Fi are not an option at the chosen venue, then cellular can
be added. The disadvantage of cellular is there is a cost associated with the
connection, the connection may be weak or unstable, and it may take longer
for certain files to download to the machine. Internet connection speed will not
affect the consumer experience, the machine will function the same regardless
of the speed or quality of the connection. Contact your sales representative for
more information on this option.
If the unit was delivered to you with a cellular connection included, you will
find the cellular device connected to the CradlePoint router in the CPU module.
While there are several methods for achieving cellular connection, at the time
of this writing the method is over a USB device which has an antenna running
external to the cabinet. Signal will vary by carrier. A simple method to test the
service prior to machine installation is to have a mobile device with the same
provider (for example Verizon®) and check the phone for the number of
bars available.
Setting Internet Connection Priority
There are three possible internet connection methods mentioned previously
in this document. It may be desirable to set the "priority" for each connection
type. In most cases, reliability and stability of connection are: 1) Ethernet
2) Wi-Fi and 3) cellular. Locations that already have Wi-Fi or Ethernet should
only use cellular as a backup in the scenario where alternative connection is
not available.
To set the connection priority, follow these steps:
Step 1: Open the Internet Explorer® browser. See section "Wi-Fi Setup" above
to access the CradlePoint settings page.
Step 2: Enter "gateway" into the address bar to run the CradlePoint
setup application.
USB cell dongle connects
to CradlePoint router
and external antenna

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Pogo Mat
The VE CONNECT™ display blocks the consumer’s view of the physical product
inside of the vending machine. Since the customer cannot see the location of
the product, the route personnel must assign a slot location for each item in
the machine.
Press the Pogo Mat button to view a graphical display of all slots available. Your
machine will arrive with the pogo mat set up. The only time you need to access
the pogo mat is to change the product or pricing.
The screen shot above summarizes all of the products that are available in
the vending machine. The route personnel must adjust this information to
match the tray locations for each product, as well as, set individual prices. The
sequence and numbering of items listed must match the corresponding tray
locations. A thumbnail image of each item is shown to graphically represent
the physical item.
Click on the desired slot to direct you to the assignment screen. Use the
touchscreen scroll bar to scroll through the available products, or begin typing
the first letters of the product to filter results.
5 SLOTS, TRAY 1*
5 SLOTS, TRAY 2
5 SLOTS, TRAY 3
5 SLOTS, TRAY 4
5 SLOTS, TRAY 7
10 SLOTS, TRAY 5
5 SLOTS, TRAY 6
3Operator Settings
The machine will startup, by default,
directly into the attract mode. To
access the operator menu, open the
front door of the machine. The door
switch will launch the operator menu
application. The operator menu
allows access to basic settings for the
equipment, and is a necessary tool for
the route personnel in setting up
and operation.
• Snacks - exits the operator menu and launches the user interface.
• Pogo Mat - adjust settings for product layout (plan-o-gram), and pricing.
• UCB™ Settings - to program features of the UCB™ without using the
internal 12 button keypad and display
• Clear Sold Out - to reset the sold out items in the machine during a refill.
• System Info - displays system information such as memory use and
IP address.
NOTE: The Operator Menu does not provide access to the following functions:
Loading/managing video advertisements (CMS function)
Changing themes (CMS function)
Changing games (CMS function)
Setting up loyalty programs (CMS function)
Setting up new products (CMS function)
Changing categories and descriptions (CMS function)
Setting volume (Windows function, requires a connected keyboard)

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To adjust the tray configuration, follow these steps:
Step 1 - Connect a USB keyboard and mouse to the USB ports on the inside of
the door (disconnect laser barcode scanner if connected to one of the
available ports).
Tip: you can connect the included USB keyboard if you prefer it to the on
screen keyboard.
Click the desired product from the available product list. Then click “Assign to
Slot”. To set the price press “Set Price” and use the on screen number pad or
keyboard to enter the value, and press “OK” to confirm, which will take you
back to the slot selection screen. Repeat this process for all slot locations in
the machine. Once the entire plan-o-gram has been set press “Save” Click OK
to confirm, and then press “Exit” to return to the root menu. Press “Snacks” to
run the user interface and verify that all of the products appear properly on the
screen for customer selection.
Tray Conguration
The software tray configuration in VE CONNECT™ must match the actual tray
configuration. If the tray configuration shown in the Pogo Mat does not match
the tray configuration of the machine, the software will need to be adjusted
to match.
SLOT LOCATION SCROLL BAR
AVAILABLE
PRODUCT
LIST
KEYBOARD
SELECTION AND OPTIONS
Example:
5 Columns, Row 1
matches
5 Columns, Row 1

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Step 2 - Press F12 and ESC twice, Windows dashboard will appear.
Step 3 - Go to Internet Explorer® and navigate to C:\GVclient\SlotsEditor and
run the "SlotsEditor" executable. The interface of the editor will appear, and the
existing configuration (if any) can be imported by clicking the ‘Load’ button.
Step 4 - Click the check boxes to
enable/disable slots, then click "Save"
when finished and confirm the
change. Press "Exit."
Step 5 - Press the "Windows icon" and
select “Restart” to reboot
the machine.
Step 6 - Check Pogo Mat in the
Operator Menu to confirm that
changes have taken affect.
Firmware Version
The firmware version of the UCB™ is displayed on the blue LCD display on the
inside of the machine momentarily on power up. The firmware version installed
on the UCB™ does matter for proper VE CONNECT™ operation. If you are
replacing a UCB™ or upgrading a machine with a REVISION™ Door to support VE
CONNECT™, you must ensure that the firmware version is 7.2L or higher. Refer
to the UCB™ Setup Guide for information on updating the firmware on the
UCB™. NOTE: Firmware versions may vary based on machine type
and language.
Programming the Drop Sensor
The drop sensor is a critical component in the VE CONNECT™ because
customers cannot see the physical product fall from the vending tray into the
vend bucket. There are 6 drop sensor modes on the UCB™.
Mode 04 is recommended for VE CONNECT™ on AP 113 and AMS.
To manually set or change the UCB™ drop sensor configuration, follow
these steps:
Step 1 - Open the door and locate the UCB™ and keypad.
Step 2 - Press the “Mode” button on the UCB™ harness board located in the
corner of the board.
Mode 00 – Off. Drop sensor is not active.
Mode 01 – Credit is returned after one attempt to vend.
The selection is not locked out.
Mode 02 – Credit returned after one attempt to vend.
Selection is locked out after 3 consecutive failures.
Mode 03 – Credit returned after 1 full cycle attempt and 5 partial turns.
The selection is locked out.
Mode 04 – Credit returned after 1 full cycle attempt and 5 partial turns.
The selection is not locked out.
Mode 05 –Credit returned after 2 full cycles if vend failed.
Selection motor stops when product fails. Use this mode for older
models that do not have a homing switch for motors.
Plug in keyboard and
mouse here
UCB™ Conguration
There are only a few critical aspects of the UCB™ that need to be considered
with the operation of the VE CONNECT™ : firmware version, drop sensor, single
vend mode, homing motor, and temperature (for refrigerated units only). UCB™
configuration via software will be available soon in an upcoming
software update.
Tip: for more information on the UCB™ functions and controls, refer to the UCB™
user’s manual included with every REVISION™ Door or contact Vendors Exchange®
for a digital copy of the guide.

| 2120 |
Step 3 - Press 8, 8, 8, 6, 6 in sequence. The current drop sensor mode will show
on the blue LCD screen.
Step 4 - Press the desired mode, (00, 01, 02, 03, 04, or 05) and * to confirm.
Step 5 - Press 4, 4 in sequence to exit.
To manually set or change the UCB™ drop sensor configuration to mode 00 for
Dixie Narco® 501E, follow these steps:
Step 1 - Open the door and locate the UCB™ and keypad.
Step 2 - Press the “Mode” button on the UCB™ harness board located in the
corner of the board.
Step 3 - Press 8, 8, 8, 6, 6 in sequence.
The current drop sensor mode will
show on the blue LCD screen.
Step 4 - Press the desired mode, (00,
01, 02, 03, 04, or 05) and * to confirm.
Step 5 - Press 4, 4 in sequence to exit.
Single vend mode to NO
The firmware version and configuration of single vend mode must be correct
for proper VE CONNECT™ function.
To check the single vend status follow these steps:
Step 1 - Open the door and locate the UCB™
and keypad.
Step 2 - Press the “Mode” button on the UCB™ harness
board located in the corner of the board.
Step 3 - Press 8, 8, 8, *, 8, 7, 0, 0, *, 8, 8 in sequence. The current single vend
mode YES or NO will be displayed.
Step 4 - Press 5, * to change to NO if needed.
Step 5 - Press 4, 4 in sequence to exit.
Homing Motor to NO (Dixie Narco®501E only)
Homing motor must be set to NO if you are operating a Dixie Narco®501E
Follow these steps to set the motor homing NO:
Step 1 - Open the door and locate the UCB™ and keypad.
Step 2 - Press the “Mode” button on the UCB™ harness board located in the
upper right hand corner of the UCB™.
Step 3 - Press 8, 8, 8, 6, 8, 1, *, 4, 4 in sequence. Motor Homing is now set to NO.
Setting Temperature
If you have a refrigerated unit with a temperature sensor connected to the
UCB™ and need to adjust the temperature settings outside of default, it can
be changed through the Advanced settings tab on the UCB™. See the UCB™
programming flow chart for details.
Clear Sold Out
When the UCB™ detects that a particular product has failed to vend (drop
sensor is not triggered even after reattempt), the item will display “Sold Out”
on the user interface. A route person must inform the system that the tray has
been restocked or the “Sold Out” icon will remain and the product will not
vend. Pressing the “Clear Sold Out” button on the Operator Menu will clear all
the sold out products.
Note that a single item that is in multiple slots (a best seller, for example), will
not be marked as “Sold Out” if there is additional product available in alternate
trays. Single vend must be set to NO on the UCB™ for this feature to work. For
further information about single vend, see the section in this manual detailing
UCB™ settings, or refer to the UCB™ Setup Guide.
System Information
The primary use of system information is to determine if you have an IP address
and that your internet connection is functioning.
MODE
Button

| 2322 |
Machine Volume
The VE CONNECT™ uses Windows 7® Embedded as the operating system. To
adjust the volume level, you will need to use a keyboard to exit the Snacks
application and drop to the desktop.
Follow these steps to change the system volume:
Step 1 - Plug the keyboard into an available USB port on the inside of the door.
Step 2 - Open the door and press F12 key, Windows desktop will appear. If it
does not, touch the screen then press ESC.
Step 3 - Press the "Windows key" on the keyboard and touch the task bar at the
top of the screen, and select the speaker icon in the upper right.
Step 4 - Use the down or up arrow keys on the keyboard, or slide up or down
with your finger. (Arrow keys allow more resolution and control vs finger
adjustment). A tone will signal to inform you of the current volume level.
4Equipment Testing
Testing Images and Content
Once products have been selected and items loaded into the vendor, it is
recommended to view all of the products to make sure you have selected the
correct files and that pricing is properly set.
To test the images and content follow these steps:
Step 1 - In the user interface application, press an item to bring it to zoom.
Step 2 - Swipe the product left, right, up, and down to make sure the image
matches the product in the machine.
Step 3 - Click “Nutritional Facts” to verify that the nutritional information
matches the product.
Step 4 - Repeat this process for all items in the machine.
Test Payment and Vending
Testing of payment and vending is highly recommended before leaving the
machine to customers. Note that if the coin changer is empty before testing, it
will limit the function of the bill acceptor.
To test payment and vending follow these steps:
Step 1 - Make sure there is ample change in the coin changer
Use the up and down arrows
on the keyboard, or
adjust with your nger
Press this button
to verify nutritional
information accuracy
Swipe the image left
and right, up and down
to verify integrity

| 2524 |
Step 2 - Insert 25 cents into the coin slot, verify that $0.25 credit appears on the
LCD Screen.
Step 3 - Insert a $1 bill. Verify that the credit shown is now $1.25.
Step 4 - Select an item and press the “BUY” button. It is recommended to buy
something in this example that is less than $1.25 to verify that change
is dispensed.
Step 5 - Listen for the motor to turn and product to drop. Payment and
vending is functional.
Test Internet Connection
There are several ways to test the internet connection. One method is to go to
the Windows® desktop and launch Internet Explorer®.
Follow these steps to verify internet connectivity:
Step 1 - Open the door and connect a USB keyboard to an available USB port
on the inside of the door.
Step 2 - Press "F12" key, the Windows® desktop will appear. If it does not, touch
the screen then press ESC.
Step 3 - Press the Windows shortcut key on the keyboard to make the task
bar appear.
Step 4 - Press the Internet Explorer® icon and see if the browser functions and
websites are viewable.
Test Camera
To verify the camera is working, follow these steps:
Step 1 - Open the door and connect a USB keyboard to an available USB port
on the inside of the door.
Step 2 - Press "F12" key, Windows desktop will appear. If it does not, touch the
screen then press "ESC."
Step 3 - Locate the icon on the desktop named “Web Cam Viewer” and press it
to start the application.
Step 4 - Press “Connect” and verify that the camera is operational (you should
see an image of yourself and the room).
Test QR Barcode Scanner
The QR barcode scanner is motion sensing and triggers best with white. You
will need a UPC code on a product to test the scanner.
Follow these steps to test the barcode scanner:
Step 1 - Open the door and connect a USB keyboard to an available USB port
on the inside of the door.
Step 2 - Press "F12" key, Windows desktop will appear. If it does not, touch the
screen then press "ESC."
Step 3 - Press the Windows button on the keyboard.
Step 4 - In the “Search programs and files” field, type note pad.
Step 5 - Select Notepad from the list which will open the notepad application.
Step 6 - Hold the UPC, barcode, or QR
code in front of the QR code scanner
and verify that text is written into the
note pad. If the numbers appearing
on the screen match what is being
scanned, the barcode scanner if
functioning properly.
Test the Drop Sensor
If your machine has a drop sensor (AP 113, AMS and USI) you should test the
drop sensor. NOTE: Dixie Narco® 501E, unless otherwise noted, does not use a
drop sensor and should be set to mode 00 on the UCB™.
Step 1 - Open the door and remove the front product from a tray.
Step 2 - Insert payment for the cost of the product.
Step 3 - On the keypad inside the door, press the corresponding tray location
(for example 130).
780863185779

| 2726 |
Step 4 - The motor will vend, but product will not fall because you have
removed the product. Watch/listen for the motor to make attempts to drop the
product. If in Mode 4, it will make 1 full rotation. The product will be marked as
Sold Out on the user interface. The drop sensor is working.
Tip: There is a red LED on the drop sensor that goes off when you
wave your hand in front of it.
Test Motors through the UCB™
Follow these steps to test the motors using the keypad:
With the door open press the "MODE" button on the harness board. The
display shows “ACCESS CODE”.
Press "8" until the display reads
"SERVICE." Press "6" and the display
shows MOTOR TEST. Press "6" again
and the display shows "MOTOR TEST:
NO." Press any key to toggle between
“NO” and “YES”. Press "*" and the
display returns to "MOTOR TEST. "
To test vend motors choose “YES”,
press "*" then press "4" until the display returns to "SELECT." All selections in the
machine are now in test vend mode until the door switch is pressed. To test
motors, type the tray locations for each. For example with the AP 113, press
“100”, then “110” or “120” depending on tray configuration. Repeat this process
for all tray locations to confirm the motors are functioning properly.
Drop sensor is
mounted on sides
of vend bucket
Drop sensor is
mounted on sides
of vend bucket
5Operating Equipment
Restocking
Restocking the machine with VE CONNECT™ is no different than restocking a
traditional vending machine, with the exception that if you make changes to
the product tray location you need to update the software according to the
new configuration. Also, any items that are “SOLD OUT” need to be refilled and
the route personnel must press “Clear Sold Out” from the Operator Menu.
DEX
DEX data is stored locally and can be accessed through the standard DEX jack
included with the UCB™ and REVISION™ Door. For more information on audit
data, please refer to the UCB™ setup guide.
Care and Maintenance
Follow the OEM owner’s documentation for cleaning and maintenance
instructions specific to the associated vending machine. For VE CONNECT™
specific care, please consider the following guides.
DEX jack on
REVISION™ Door
for an AP 113
MODE
Button

| 2928 |
Cleaning the Display Module
Do not use harsh chemicals to clean the touch panel. The touch panel is
constructed with tempered glass, but do not use ammonia based cleaners
such as Windex®. The touch panel works by line-of-sight from LEDs along the
perimeter of the panel. The LEDs are protected by a dark plastic lens that can
be damaged by chemicals.
Use moist towels and mild cleaners only. Dust may build over time on the
perimeter lens of the touch panel which may degrade performance. Use a soft
cloth for wiping off the perimeter lens as part of a regular
maintenance schedule.
Cleaning the CPU Module
We recommend cleaning the CPU module at least twice a year to blow out dust
that has collected in the housing over time.
Follow these steps to clean the CPU Module:
Step 1 - Power off the machine.
Step 2 - Unlock the CPU module and lift up to remove the cover.
Step 3 - Blow out the CPU module with compressed air, such as canned air.
Focus on the fans, motherboard, etc.
Step 4 - Replace the lid and re-lock the housing.
6Basic Troubleshooting
PROBLEM: Power up equipment and display is locked on a solid
blue screen.
There are several possible fixes for this issue.
CHECK 1: Check that the computer is on. Use the included keys to remove
the cover of the CPU module (lift up), and look at the fan on the motherboard.
If the fan is spinning, then the computer is ON. Check that the HDMI video
connection going into the motherboard is not loose. If the fan is not spinning,
check that the power cable is secured properly to the board.
CHECK 2: Remove the rear cover and
metal deflector (AP 113 only) of the
display module by taking off the 4
kepnuts holding the protective cover
and rear deflector. Check that the
HDMI cable is properly connected.
Check that the LVDS cables and power
cables are properly seated. Replace
the rear cover and power up the
machine. If the problem continues
contact Vendors Exchange® customer
service department.
Is the HDMI
cable connected?
Is the fan
spinning?
Check LVDS
cables are tight
Check this
cable is tight
Check HDMI
is connected
For support: 1.855.888.9456 • [email protected]

| 3130 |
PROBLEM: UCB™ communication error. Operator menu informs that
system is failing to connect to UCB™.
This error indicates that the software is not able to communicate with the UCB™
over the serial data line.
CHECK 1: Verify that the UCB firmware is version 7.2L or later. Open the door
to power up the machine. Watch the blue LED display above the keypad,
firmware version will temporarily display.
Check that the connector
is properly seated
CHECK 2: Remove the rear cover of the CPU module (unlock and lift) and check
that the data cable is properly seated to the motherboard.
CHECK 3: Remove the UCB™ cover, if present, and verify that the data cable
is properly seated into the UCB™. If this does not resolve the problem, please
contact Vendors Exchange®customer service department.
CHECK 4: Follow the gray cable from the UCB back to the computer module.
There is an in-line 4pin connector. Examine the connector to make sure it is
secure and that none of the terminals are loose or broken. Continue to follow
the cable to make sure there are no cuts or pinched wires.
PROBLEM: Cannot connect to the internet.
If you are unable to connect to the internet, there are several possible solutions:
Wi-Fi – refer to instructions in this manual for setting and testing internet
connection over Wi-Fi. If you have a stable connection, it may be that the
internet is not connected to the wireless router of the location. Check with the
location manager to discuss.
Cellular – refer to instructions in this manual for setting cellular connection.
Check that the USB cable is properly seated into the CradlePoint router by
opening the CPU module housing and examining the connection. If you are
still unable to get a connection, it may be that the location does not have
sufficient reception. Check the position of the cellular antenna on the machine.
PROBLEM: Product is not vending.
CHECK 1: Make sure that the trays are properly seated into the cabinet.
Perform a motor test through the UCB™ as described in the section of this
manual for the UCB™ and verify that the targeted motor is functioning.
CHECK 2: It may be that UCB™ communication is failing, see section above
regarding UCB™ communication.
CHECK 3: Make sure that the product is assigned in the Pogo Mat to the correct
slot. Verify that the right tray is assigned to the right product.
PROBLEM: Bill acceptor is not accepting bills.
CHECK 1: Verify that
the coin changer has
sufficient change. If
it is low or empty, the
bill acceptor may not
function. Add change
to the coin changer and
reset the machine.
CHECK 2: Verify that the
MDB connection is secure
and that the bill acceptor
is getting power.
CHECK 3: Verify that the bill cartridge is properly seated into the acceptor.
Check that the connector
is properly seated
Check that RS232 board and
connector are properly connected
Check that RS232 board and
connector are properly connected
Check that MDB connector
is seated and follow the
wire to the bill acceptor MDB.
Check that MDB connector
is seated and follow the
wire to the bill acceptor MDB

| 3332 |
PROBLEM: Touchscreen is no longer responding to touching glass.
Reset the machine to see if the problem goes away. If not, plug the USB
keyboard into the USB port on the inside of the machine. Look at the keyboard
and see if the Number Lock or Caps Lock light up. If so, then you have an issue
specific to the touch panel USB connection. If not, then you may have a USB
connection issue to the motherboard.
To test the USB connection, open the cover for the CPU module by unlocking
and lift up. Verify that the USB cable is plugged into the motherboard.
Change to an alternate USB port just to make sure. Retest touch panel. If
condition persists contact customer service. Refer to Service Manual for more
information.
PROBLEM: Display is not turning on.
If no lights are illuminated on the LCD display (display is black with no lights,
possibly the LED perimeter lights as well, it is possible that the display is not
getting the required 24V power.) There are two locations where the 24V power
is connected.
CHECK 1: Open the cover to the CPU module by unlocking and sliding up.
Examine the 24V power supply and look for a green LED light indicating that
the supply is ON. Verify that the black and red cables feeding to the inside of
the cabinet are both secure.
24V POWER LINES
TO DISPLAY MODULE
AC INPUT
GREEN LED
POWER INDICATOR
GREEN LED
POWER INDICATOR
24V POWER LINES
TO DISPLAY MODULE
AC INPUT
CHECK 2: Power off the machine. Remove the rear cover and deflector plate
(AP 113 only) of the display module by removing the 4 kepnuts. Look for the
green connector that is connected to the HDMI conversion board. Grab the
sides of the green connector and pull downward. Check the cables to make
sure they are not frayed or improperly seated. If necessary, use a small screw
driver to loosen, re-insert wires, and tighten. NOTE: RED cables go to the
right two connections when viewed from the back (see picture below).
PROBLEM: Drop sensor is non-functional.
If the drop sensor is NOT lit when the machine is on, check the connection to
the UCB™. Follow the wires from the drop sensor up to the UCB™ and make
sure the connection is secure and in the correct port. If the light is still on,
closely inspect the WHITE wire to make sure there are no breaks in the cable at
the terminals, or cuts/pinches in the line. Make sure the cable is not too tightly
stretched in any area of tie-down.
Once electrical connection is confirmed to be correct, and still shows product
as Sold Out after failed vend, verify that the drop sensor is enabled in the UCB™
settings. See section in this manual for details about mode 04 for AP 113, AMS.
Check that the green
power connector is
properly seated
DROP SENSOR
CONNECTOR

| 3534 |
PROBLEM: USB keyboard is not detected when connected.
There are two ports on the inside of the door. Try using the other USB port. If
that fixes the problem, there may be a loose connection between the USB hub
of the display module and the extension cable that reaches the access panel.
Remove the rear cover and deflector plate (AP 113 only) of the display module
by removing the 4 kepnuts. Examine the USB hub and ensure that it is properly
connected and the LED on the hub is lit. Trace the USB cables that go to the
external panel and plug both into an alternate USB port on the hub.
Check that cables are seated, change ports
PROBLEM: Product is sold out even after refilling.
Press “Clear Sold Out” in the Operator Menu.
PROBLEM: No sound.
First verify that the video file being played has audio in the mix. Check the
volume settings in Microsoft Windows®. See information relating to audio in
this manual. If this does not fix the problem, check the audio connections to
the HDMI board in the display module. Open the panel and verify the cable is
connected to the port shown.
Check that the audio
connector is
properly seated
PROBLEM: Keypad inside of door is not responding to button presses.
If the keypad is not responding to button presses (you should hear a beep) then
check the wires connecting the keypad to the UCB™. To access the back of the
keypad, remove the 4 kepnuts holding the control panel bracket to the inside of
the door. Verify the connections.