Seaga Naturals2GO NTG4000 User manual

Owner’sManual 
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VendingSystemModelNTG4000
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Revision1.4,October2013
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1.410.13Page2
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INTRODUCTION
CongratulationsonthepurchaseofyourNTG4000.Thisvendingsystemhasbeendesignedto
giveyoumanyyearsofdependableservice.Itrequireslittlemaintenanceandiseasytosetup
andoperate.
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READTHISMANUALCOMPLETELY
Yourvendingmachineisdesignedtooperatesimplyandreliably,buttotakefulladvantageof
yourvendor,pleasereadthisowner’smanualthoroughly.Itcontainsimportantinformation
regardinginstallationandoperations,aswellasabrieftrouble‐shootingguide.Byfollowing
prescribedproceduresoutlinedinthismanual,machineperformanceandsafetywillbe
assured.
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EQUIPMENTINSPECTION
Afteryouhavereceivedyourvendorandhaveitoutofthebox,placeitonasecuresurfacefor
furtherinspection.Note:Anydamagesthatmayhaveoccurredduringshippingmustbe
reportedtothedeliverycarrierimmediately.Reportingdamagesandtheseekingofrestitution
istheresponsibilityoftheequipmentowner.Thefactoryiswillingtoassistyouinthisprocess
inanywaypossible.FeelfreetocontactSeaga’sCustomerCareDepartmentwithquestionsyou
mayhaveonthisprocess.
Itisimportantthatyoukeeptheoriginalpackagingforyourvendingmachineatleastthrough
thewarrantyperiod.Ifyourmachineneedstobereturnedforrepair,youmayhaveto
purchasethispackagingifitisnotretained.
Onceyouhaveyourvendorlocated,wesuggestthatyoukeepthismanualforfuturereference,
oryoucanviewthismanualonlineatseagamfg.com.Shouldanyproblemsoccur,refertothe
sectionentitled“TROUBLESHOOTING”.Itisdesignedtohelpyouquicklyidentifyaproblemand
correctit.
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ForServiceandCustomerCare:
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SeagaManufacturing,Inc.
700SeagaDrive
Freeport,IL61032U.S.A.
seagamfg.com

8:30a.m.‐4:00p.m.CST.MonthruFri
815.297.9500
email:[e-mail]
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1.410.13Page3
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INTRODUCTION...........................................................................................................................2
PreliminaryInformation..............................................................................................................4
InitialSetup.................................................................................................................................7
EquipmentSetup........................................................................................................................8
CustomerInterface...................................................................................................................20
SettingUpandLoadingthePaymentSystems...........................................................................22
CoinChanger.............................................................................................................................22
LoadingChanger.......................................................................................................................22
CoinRetrieval............................................................................................................................22
ClearingCoinJams....................................................................................................................23
RemovalofCoinChanger..........................................................................................................25
BILLVALIDATOR........................................................................................................................25
BillValidatorCapacity...............................................................................................................25
BillRetrieval..............................................................................................................................25
REMOVINGBILLVALIDATOR.....................................................................................................26
ClearingBillJams.......................................................................................................................27
Programming............................................................................................................................28
SERVICEMODE..........................................................................................................................29
PriceSetting......................................................................................................................31
CALORIESETTING..............................................................................................................37
Refrigeration.............................................................................................................................39
CleaningtheCondensor............................................................................................................39
Refrigeration.............................................................................................................................39
RefrigerationStatusDisplay......................................................................................................41
Troubleshooting........................................................................................................................42
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1.410.13Page4
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PreliminaryInformation
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Figure1–TheNTG4000VendingSystem
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Display
Bill
Validator
Keypad
CoinReturn Button
CoinSlot
Entree DeliveryDoor
BeverageDeliveryDoor
Coin
Return
Door
RefrigerationVents
Entree
Display
Window
Entree Door
HandleandLock
AirVend
MainDoor
HandleandLock
Snack
Display
Window
Beverage
Display
Window
MainUnit–Snack,Beverage,ControlsEntree Unit
SnackDeliveryDoor

1.410.13Page5
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Figure2‐Interiorofmachineandcontrols
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BillValidator
CoinChanger
Display
VMC
BeverageHarness
VerticalDropDoor
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Hasps

1.410.13Page6
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PowerRequirements
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YourNTG4000systemisequippedwithaGFCIcordandgroundedplug.Thewallreceptacle
usedmustbeproperlypolarized,groundedandofthecorrectvoltage.OperatingtheNTG4000
systemfromasourceoflowvoltagewillVOIDYOURWARRANTY.EachNTG4000systemshould
haveitsown12Ampelectricalcircuitthatisprotectedbyacircuitbreakerorfuseconforming
tolocalpowersafetyregulations.
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UnpackingtheVendingSystem
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Removeallpackingmaterialsfromtheinteriorofthemerchandiser.Keepalldocumentsfound
packedinsidewhichincludepaymentsystemandaccessorymanualsasappropriate.Keepand
setasideanyaccessorykits.
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ControlsandIndicators
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Display
TheDisplayishowthevendingsystemcommunicateswithyourcustomerswhiletheyarein
frontofthemachine.Thecustomermayseemessagesabouthowmuchanitemcosts,whena
selectionissoldout,whenvendingisfreeordiscountedandothercommunication.TheDisplay
alsoshowsyou,theoperator,theprogrammingmodeandcanshowyouerrorsorother
importantdiagnosticinformation.
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Keypad
Thecustomerusesthesebuttonstomakeselections.Theoperatorusesthesebuttonsto
programand/ortestthesystem.
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CoinReturnButton
Pressingthisbuttonreturnsanycoinsthathavebeenpaidintothevendingsystempriortoa
vendunlessForceVendisturnedon.
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BillAcceptor
Acceptsbillsinvariousdenominationsdependingupontheconfigurationofthebillvalidator
unit.
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VMC
TheVMCistheVendingMachineControllerandistheheartofthevendingsystem.TheVMCis
wheretheMenusbuttonislocatedtoputthesystemintoprogrammingmode.
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1.410.13Page7
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InitialSetup
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MovingtheVendingSystem
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YourNTG4000systemshouldneverbemovedwithproductorcoinsloadedandshouldbe
completelyemptyandanymovingpartssecured.
Thesystemcanbelocatedflushtothebackwallbutyouwillwantatleast6”clearanceon
eithersideforthedoorstoopenproperlywhileyouservicethemachine.
Afterlocatingyourvendingsystem,plugthetwopowercordsinandturnthesystemon.
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LocationRequirements
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TheNTG4000ismeantforoperationindoorsonly–whichnotonlymeansphysicalprotection
fromtheelementsofsun,rain,etc.butalsomeansclimatecontrol.LocationoftheNTG4000in
excessivelyhot,cold,humidordirtylocationswillVOIDYOURWARRANTY.
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InstallingtheEntréeUnit
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1.) Removeallshipment/packingmaterials,inspectunitfordamage.
2.) PlacetheEntréeUnitontherightsideofthemainunitandopenthefrontdoor.Align
themountingholesontheinsidesoftheunitwiththeholesinthemainunit.Usingthe
boltsandwashersprovided,(2each)attachtheEntreeUnittothemainunit.(Figure3)
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Figure3–EntréeUnitBolts
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3.) Disconnectpowerfrommainunit.
4.) ConnectWireHarnessfromtheEntreeUnittothemachine’sVMC.(Figure4)
Attachwith
providedbolts
andwashers

1.410.13Page8
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Figure4–WireHarnesses
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EquipmentSetup
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LoadingSnackTrays
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Eachsnacktrayhasareleaseleverlocatedontherightside.Toplacethetrayinloadposition,
pressdownonthereleaseleverandslidethetrayforward(towardyou)untiltherollerhitsthe
stopbuiltintothesliderail.Gentlyreleasethefrontofthesnacktrayuntilitistilteddownand
allcoilsareexposed(Figure5).
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Figure5–SnackTrayinLoadPosition
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EntreeUnit
WireHarness
Two(2)
connections
tobackof
mainunit
Eachtrayhasa
ReleaseLever
TrayinLoadPosition

1.410.13Page9
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Products
Makesureyourproductsareappropriateforthecolumnandcoilyouareplacingthemin.Do
notforceproductsthataretoowideintoanarrowtrayortootightcoilasthiswillcausevend
problemsforyourcustomers.Theproductmustalsopassunderthetrayimmediatelyabove
theoneyouareloadingandshouldnottouchproductsoneitherside.
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Onceyouhavetheappropriatelysizedproductsforeachselection,correctloadingofthe
productsshouldbebetweenthecoilsandrestingontheproducttrayitself.SeeFigures6and
6abelow:
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Figure6–Loadproductsproperlyandneatly
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Figure6a–Properlyloadedproductssellmoreandvendconsistently
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Youshouldinsurethattheproductsareloadedlikearetailstoreshelftoenticecustomersand
giveaneat,professionalappearance.Makesurepackagesareupright,facingfrontandingood
condition.
IncorrectIncorrect
Correct
Incorrect Incorrect
Correct

1.410.13Page10
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RemovingSnackTrays
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Itissometimesnecessarytoreplaceasnacktrayoryoumayfinditeasiertoworkoncertain
elementsofatrayifitisremovedfromthevendingsystemcabinet.
Toremoveasnacktray:
1.) Removeallproductfromthetrayyouwanttoremove.
2.) Reachinandunplugthepropertrayharnessasshowninfigure7.
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Figure7–TrayHarnesses
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3.) Restthetrayharnessontopofthetrayyouareremovingtokeepitoutoftheway.
4.) Pressthereleaseleverontherightsideofthetrayandslidethetrayforward(toward
you)untilyoufeeltherollercometothebuiltinrailstop.
5.) Withafirmholdonthetray,liftuptoreleasetherollerfromtherailsonthesidesofthe
cabinet.
6.) Pullthetrayfreeandplaceitonasturdy,flatsurfacetocompleteyourwork.
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Tray100Harness
Tray200Harness
Tray300Harness

1.410.13Page11
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Figure8–Removethetray
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AdjustingCoils
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Ifyouarerequiredbyalocationtovendaproductofanon‐standardsize,youmayneedto
orderadifferentcoilandinstallit.Replacingacoiliseasierwiththetrayremoved,asdescribed
inthelastsection.Toreplaceacoil:

1.) Removethecoilfromthecoildriverbyliftingthebackofthecoilupoffthecoildriver.
Youwillneedtomovethebottomofthecoilclearofthecoildrivertocompletely
removethecoil.SeeFigure9
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2.) Alignthenewcoilendwiththefrontoftheproducttray,whichgivesthecoilbetter
contactwiththeproduct.Thepositionofthecoilinthecoildriverisadjustabletoassist
youinaligningthenewoilatthefrontoftheproducttray.SeeFigure9.
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ThisCoiladjustmentcanbedoneforalltheselectionsonsnackorentreeproducttrays.
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Tray300Harness
Lifttrayfree

1.410.13Page12
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Figure9–RemovingandAligningaCoil
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Ifyouareexperiencingvendingissueswithcertainproducts,youmayneedtoadjustthecoil
rotationtobetterprovidethemomentumtopushthesnackoffthetrayandintothedelivery
area.Toadjustthecoilrotation:

1.) Squeezethetwotabsonthebackofthecoildriverandpullthecoildriverandcoil
towardthefrontofthetraytoremoveit.
2.) Turnthecoilclock‐wise1/8ofarotation.
3.) Reinsertthecoildriverwithcoilattachedbackintothemotor,throughthebackwallof
thetray.
4.) Loadthetrayandperformatleast5(five)testvendstoinsureapropervend.
5.) Iftheitemdoesnotvendconsistently,repeatanother1/8ofarotationuntilyouare
confidentofconsistentvendfunction.

Figure10–CoilRotationAdjustment



CoilDriverwith
three(3)
adjustment
options
LiftCoil
Applypressure
tothestraight
partofthecoil
thatisinserted
intotheCoil
Driver.Liftup
theCoilto
remove.
BackofProduct
Tray,Snackor
Entree
Squeezetwo
tabsontheback
oftheCoilDriver
PulltheCoil
DriverandCoil
forward;
Rotate1/8ofa
turnandreinsert
backinto
producttray.

1.410.13Page13
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ReplacingSnackMotors
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Asoneofthemovingpartsofthevendingsystem,vendmotorsexperienceregularwearand
mayneedtobereplacedonoccasion.Toreplaceavendmotor,removethetrayasdescribed
earlierandthenremovethecoildriverandcoilasshowninFigure11.

1.) PressthetabunscrewtwoscrewsasshowninFigure11.
2.) Unplugmotorharness.
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Figure11–MotoronSnackTray
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3.) Replacemotorandplugmotorharnessbackin.
4.) Performatleast5(five)testvendstoinsureapropervend.
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LoadingBeverageLanes
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TheNTG4000vendingsystemusesverticaldropcolumnstoprovidethemostflexibilityina
compactspace.TheVerticalDropColumnsinyourmachineuseanAugerthatrotatescounter‐
clockwisetodropthedrinkintotheProductBin.Thecolumnsemploytheuseofacombination
ofmetalShimstoholdthefront‐mostproductfromdroppingduringthefirstvend.Onthe
secondvend,theAugerrotatescounter‐clockwisefurtherandallowsthefrontproducttovend.
Athirdrotationoccursonlyifthecolumnissetforcans.ThecombinationofAuger,Shim(s)and
RearSpacerpositionallowfordifferentsizesandtypesofproductpackaging.
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TocontroltherotationoftheAuger,thereisaHomeSwitchlocatedbehindeachverticaldrop
columnmotor.ThereareCamsinstalledonthefrontofeachauger,oneforbottlesandonefor
cans.ThelobesonthesecamsdeterminethestoppingpointoftheAugerforeachvend.

Unplugmotor
harness
Unplugmotor
harness

1.410.13Page14
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VerticalProductColumns–Loadproductshorizontally(layingdown)
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1.)Forbottles,placetopofthefirstbottleagainstthefrontofthecolumn,makingsuretheSold
OutSwitchisdepressed.Placethesecondbottletotherearofthecolumn,facingthebottom
ofthebottlewiththebottomofthefirstbottle.Load12oz.cansbottomtobottominthefirst
twopositions,thentoptotopinthebackposition.Load16oz.cansbottomtotop.
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2.)Toadjusttherearspacer,graspfirmlyandlift,freeingthespacerfromtheslotsinthe
columnsides.Movetherearspacertotheclosestslottothebackofthebottleorcanplacedin
therearofthecolumn.Thegapbetweentherearspacerandtherearbottleorcanmustbeless
than½inch.Theslotsarein½inchincrementstoletyouadjustformanysizesofproducts.
Lowertherearspacerintothenewposition,makingsurethespacerisstraightvertically.
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3.)Finishloadingtothetopofthecolumn,makingsuretheitemsarenottiltedorskewedin
thecolumn.
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Note:Therearemanyvariationsofpackagingamongthebeveragebrands.Theseinstructions
aremeanttobeaguideline.Ifyouhavepackagingthatisn'tmentionedorshownorifthe
manufacturerhasrecentlychangedpackaging,setupandtestingwillbenecessarytoinsure
propervending.
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Figure12–Overheadviewofloadedverticaldropcolumns
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
FrontofMachine
RearSpacerRearSpacerRearSpacer RearSpacer RearSpacer RearSpacerRearSpacer
S
h
i
m
S
h
i
m
S
h
i
m
S
h
i
m
S
h
i
m
S
h
i
m
S
h
i
m
SideWalls
(allcolumns)
SoldOut
Switches
(allcolumns)


1.410.13Page15
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AdjustingBeverageLanes
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Theshimpositionsareadjustableineachcolumn.Bymakingadjustmentstotheshim,back
gateandcams,youcancovertbottlelanestocansandviceversaaswellasaccommodatemost
packing.
Factorysettingsfortheshimsareshownbelow:
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Figure13‐Shims
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Toadjusttheshim,loosenthethumbscrewONLYSLIGHTLYandslidetheadjustmentbartothe
correctposition.Tightenthethumbscrew.Oddlyshapedproductmaytakesometesting,trial
anderrortodeterminethecorrectadjustment.
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Therearspacermustbeadjustedaccordingtothesizeoftheproduct.Convertingfrombottles
tocansinaverticaldroplanerequiresadjustmentoftherearspacer.Toadjusttherearspacer,
loosenthethumbscrewandslidetherearspacertoaposition½”orlessbehindtheproductin
thelane.Insurethatthethumbscrewisseatedintotheholeinthesidewallandtighten.See
FigureXandnotethedifferentpositionsoftherearspacerdependingonproductheight.
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

Shim position – 16.9 oz bottles and cans, 20 oz bottles
Adjustment Bar
Shimposition–12oz.cans
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ThumbscrewSide Wall
Adjustable Shim

1.410.13Page16
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Figure14–RearSpacerAdjustment
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





ThumbScrew
Holes
Positionrear
spacerwithin½
inchorlessof
theloaded
productand
tightenthumb
screwinnearest
hole

1.410.13Page17
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Eachverticaldropcolumnisfactorysetforaspecificproductsizeandtypewhenyoureceive
yourmachine.Thissizeandtypeisnotedonalabellocatedinfrontofeachverticaldrop
columnasshowninFigure15:
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Figure15–VerticalDropColumnLabels
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ProductSizeType
Max
Capacit
y
LoadingInstructions
Coca‐Colaandvarieties16.9oz/500mlBottle14Loadbottomtobottom
NestleChocolateMilk14oz/414mlBottle14Loadbottomtobottom
Pepsi,DietPepsi,Mt.Dewand
varieties16.9oz/500mlBottle14Loadbottomtobottom
7upandDiet7up16.9oz/500mlBottle14Loadbottomtobottom
Dr.Pepper,Dietandvarieties16.9oz/500mlBottle14Loadbottomtobottom
Gatorade20oz/591mlBottle12Loadbottomtotop
NestleWater16.9oz/500mlBottle
(soft)14Loadbottomtobottom
Monster,RockStar,etc.16.9oz/500mlCan14Loadbottomtobottom
Coca‐Colaandvarieties12oz/355mlCan21BottomtoBottomtoTop
Frappuccino9.5oz/281mlBottle
(glass)naDonotvend
RedBull,StarbucksDoubleShot8.4oz/248mlCan*Kitavailablefrom
[e-mail]
Coca‐Colaandvarieties,Pepsi,
Mt.Dew,etc.24oz/710mlBottlenaDonotvend
NakedJuice,FijiWaterand
othersquareshapedpackaging15.2oz/450mlBottlenaDonotvend




Label

1.410.13Page18

HomeSwitchAdjustment
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Duetovarianceinproductsizes,itmaybenecessarytoadjustthepositionoftheHomeSwitch.
ThiscanbeaccomplishedbyrotatingtheHomeSwitchMountingRingclockwiseorcounter‐
clockwisetoadjustthestoppositionoftheAuger.


Figure16‐Frontofverticaldropsystem;motorsremovedfromtwoselections





Tomakeadjustments:

1.) DetermineifyouareadjustingaBottleColumnorCanColumnbylookingattheCamsor
ColumnLabels.
2.) Withthecolumnempty,testvendtheselectiontorotatetheAugeruntiltheopening
facesthe3:00o’clockposition.Thisisthebeginningofthevendcycle.
3.) LoadasinglerowofdrinksontopoftheAuger,laiddownandorientedasshowninthe
overheadviewdrawingonpreviouspage.
4.) Performasingletestvend–ifnoproductdrops,theAugerdidnotturnfarenough.
AdjusttheHomeSwitchMountingRingslightlycounter‐clockwise.Note:Makeonly1/8”
adjustments.
CanCamBottleCam
HomeSwitches
HomeSwitchMountingRings
SoldOutSwitches

1.410.13Page19
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5.) IftwoproductsdroponthefirstvendinStep4,theAugerturnedtoofar.Adjustthe
HomeSwitchMountingRingslightlyclockwise.Note:Makeonly1/8”adjustments.
6.) GobacktoStep2,notingthatoneandonlyoneproductshoulddrop.Ifthisisa12oz.
cancolumn,testthreetimestoinsurethatallthreeproductsdropcorrectly.
7.) Fillthecolumntothetopandrunafullcycleonemoretime,astheweightofafull
columnmaychangethedynamicsofthevendoperation.Ifafullcyclevendsone
productpervend,thecolumnissetcorrectly.
Figure17–CanCamandBottleCam(BottleCamshownInstalledonAuger)



ReplacingBeverageMotors

Asoneofthemovingpartsofthevendingsystem,motorsexperienceregularwearandmay
needtobereplacedonoccasion.Toreplaceamotor,seeFigure18.

Figure18–RemovingVerticalDropMotorsandAugerSystem
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
BottleCamshown
installedonAuger.

Lobes
Removetwofasteners
holdinginmotor/bracket.
RemoveAugerby
pullingstraight
out…
Ifreplacingmotor,
unplugthewire
harnessandslide
motoroffshaft.

Ifreplacingauger,
continuewiththe
instructiontothe
right
InsurethatAuger
Bushingdoesnot
become
disengagedfrom
backofcolumn

1.410.13Page20

LoadingBeverageLiveDisplay

Unlikethesnacksectionofthevendingsystem,theproductsthatwillvendarenotviewableby
yourcustomerswhentheyarepositionedintheverticaldropcolumns.Toprovidealivedisplay,
aproductdisplayshelfhasbeenprovided.Takecaretousepackagingthatisinperfect
conditionandproductsthatarestillwithintheirexpirationdatetopresentthebestpossible
retailstorefronttoyourpotentialcustomers.Toloadtheliveproductdisplay:

1.) RemovetheDrinkDisplayBackPanelbylooseningandremovingthethumbscrews
locatedoneithersideofthepanel.
2.) Placeeachbeverage,inorderofselection,inthedisplaywindowtakingcaretomake
themevenlyspacedandorientedproperlytowardthefrontofthemachinewherethe
customerwillseethem.
3.) Reinstallthebeveragebackpanel.

Figure19–LiveDrinkDisplay




LoadingEntrees

EntreesareloadedinspiralequippedcolumnsverysimilartothesnacksectionoftheNTG4000
vendingsystem.Pleasereviewtheproceduresinthatsectionofthemanualtoassistyouwith
loadingtheentrees.

CustomerInterface

Display

TheLCDDisplay(Fig.8)isatwoline,20charactertextdisplaypanellocatedonthefrontofyour
vendingmachine.Thedisplayinteractswiththecustomertheamountofmoneyenteredinto
ThumbScrew
ThumbScrew