bankSA EFTPOS 1i User manual

EFTPOS 1i
Terminal
User Guide
Learn how to use your new terminal
with this easy-to-follow guide.

BankSA EftpoS 1i terminal User Guide iii
Contents
1.0 Introducing the EFTPOS 1i Terminal .......................................................... 1
What this guide will cover.....................................................................................................................................1
A brief overview of what your terminal can do......................................................................................1
1.1 Merchant responsibility for equipment and materials provided.........................................................1
1.2 Cancellation of facility ........................................................................................................................................................2
1.3 Damaged, lost or stolen equipment.........................................................................................................................2
1.4 Merchant receipts ..................................................................................................................................................................2
1.5 EFTPOS stationery..................................................................................................................................................................2
Ordering stationery online....................................................................................................................................2
Ordering stationery by phone............................................................................................................................2
 ............................................................................. 3
2.1 Using the Touch Screen......................................................................................................................................................3
2.2 Using the Keypad ...................................................................................................................................................................3
2.3 Powering up ...............................................................................................................................................................................4
Connecting base station to power..................................................................................................................4
Manual Start-up............................................................................................................................................................4
Manual Shutdown.......................................................................................................................................................4
2.4 Loading paper...........................................................................................................................................................................4
2.5 Getting started ........................................................................................................................................................................4
Communication type ................................................................................................................................................5
2.6 Terminal setup and configuration...............................................................................................................................5
2.7 Terminal pairing with base (Bluetooth)...................................................................................................................5
2.8 Terminal configuration........................................................................................................................................................6
3.0 Procedures.................................................................................................. 7
3.1 Conducting Contactless transactions.......................................................................................................................7
3.2 Inserting a Chip Card............................................................................................................................................................7
3.3 Swiping a Magnetic Stripe Card...................................................................................................................................7
3.4 CCV Security Codes ..............................................................................................................................................................8
What is CCV?...................................................................................................................................................................8
..................................................................................................8
Should I save CCV Security Codes?................................................................................................................8
4.0 Everyday Functions .................................................................................... 9
4.1 Purchase/Sale...........................................................................................................................................................................9
How to process a Purchase transaction.......................................................................................................9
How to process a Purchase with Cash-Out transaction................................................................11
4.2 Cash Out ....................................................................................................................................................................................13
How to process a Cash Out only transaction ....................................................................................... 13
Get in touch
 
Service, Sales and Support

Stationery Orders
1300 650 977
(24 hours a day, 7 days a week.)
 
132 415 Extension 500
 
PCEFTPOS provides the software that allows communication between your terminal and
your point of sale software.
www.pceftpos.com
02 9998 9800
Monday to Friday: 8:00am – 9:30pm
Saturday: 9:30am – 4:30pm
Sunday : 9:30am – 2:30pm
Please have your merchant and terminal numbers ready.
Being aware of error messages you are experiencing will come in handy to ensure your
issues are resolved.

BankSA EftpoS 1i terminal User Guideiv BankSA EftpoS 1i terminal User Guide ¹
4.3 Refund.........................................................................................................................................................................................15
How to process a Refund transaction ....................................................................................................... 15
4.4 Void a transaction................................................................................................................................................................17
How to Void a transaction .................................................................................................................................17
4.5 Tip Adjustment......................................................................................................................................................................18
How to process a Tip Adjustment................................................................................................................ 18
4.6 How to process a Mail/Telephone Order/e-Commerce transaction................................................20
4.7 How to process a Pre-Authorisation.......................................................................................................................22
4.8 How to process a Completion ....................................................................................................................................24
Using the ROC number........................................................................................................................................24
Using the Authorisation number..................................................................................................................26
  ................................................................................ 28
5.1 Settlement................................................................................................................................................................................28
To enable an Automatic Settlement:.......................................................................................................... 28
To process a Manual Settlement:..................................................................................................................28
5.2 How to print a Pre-Settlement report ...................................................................................................................29
5.3 How to reprint Last Settlement .................................................................................................................................29
  .............................................................................. 30
Switching between Standalone-Lite Mode and Integrated Mode........................................30
6.1 Terminal Logon using Standalone-Lite Mode..................................................................................................30
6.2 Purchase using Standalone-Lite Mode................................................................................................................31
6.3 Standalone-Lite Cash Out flow..................................................................................................................................33
6.4 Standalone-Lite Refund flow......................................................................................................................................34
6.5 Standalone-Lite Settlement flow.............................................................................................................................36
6.6 Standalone-Lite Pre-Settlement Report..............................................................................................................37
6.7 Standalone-Lite Last Settlement Report.............................................................................................................37
6.8 Standalone-Lite Duplicate/Reprint Receipt flow..........................................................................................38
6.9 Standalone-Lite Shift Totals flow..............................................................................................................................38
7.0 Glossary. ................................................................................................... 39
8.0 Trouble shooting....................................................................................... 40
8.1 Hardware Faults....................................................................................................................................................................40
8.2 Response Codes...................................................................................................................................................................41
1.0 Introducing the EFTPOS 1i Terminal
What this guide will cover
This user guide will tell you all you need to know about the EFTPOS 1i terminal. As you read you’ll
become familiar with the terminal and feel comfortable operating it using this as a guide. This guide
will cover all transaction types as well as additional processes to ensure a smooth transition to your
new terminal.
A brief overview of what your terminal can do
Your new terminal enables online transactions to be processed for Debit Cards (Savings and Cheque
accounts), Credit Cards (Visa®and MasterCard®) and Charge Cards (American Express®, Diners Club
and JCB).
Your EFTPOS 1i terminal can process:
 Purchases
 Purchases with Cash Out for Debit Cards
 Refunds
 Voids
 Mail Order/Telephone Order transactions (MOTO) and eCommerce
Cash Out transactions for Debit Cards
 Pre-Authorisation and Completion transactions (approved merchants only)
 Purchase with Tips
 Tip Addition
* American Express®is a registered trademark of American Express Company.* MasterCard®and the MasterCard Brand Mark are registered
trademarks of MasterCard International Incorporated.* Visa®is a registered trademark of Visa Worldwide Pte Limited.
 
Any hardware or equipment and any unused stationery and promotional materials supplied by the
Bank, remain the property of the Bank.
Additionally:
 You must not sell, assign or in any way encumber them.
 You cannot give them to a third party or give access to a third
party.
 You must ensure that the terminals are covered by your business or contents insurance.
It’s also important to note that your terminal must not be relocated without prior authorisation.
It must be located where customers can use the pinpad without the risk of other people seeing them
key in their PIN.

BankSA EftpoS 1i terminal User Guide²BankSA EftpoS 1i terminal User Guide ³
 
2.1 Using the Touch Screen
The EFTPOS 1i terminal has a colour touch screen. To navigate using the touch screen, follow the
prompts and press the option on the screen to make a selection.
2.2 Using the Keypad
Key Title Symbol Key Purpose
Enter This button on the terminal keypad is used to accept data entry or proceed
with a function and is the same as using the SELECT or OK buttons
displayed on the touch screen. This button is also used to power on the
terminal when held down for 10 seconds.
Clear/Back This button on the terminal keypad is used for clearing entered data or
moving back to the previous screen and is the same as using the CLEAR or
BACK buttons displayed on the touch screen.
Cancel This button on the terminal keypad is used to cancel the current function
and return to the home screen and is the same as using the CANCEL or NO
buttons displayed on the touch screen. This button is also used to power

1.2 Cancellation of facility
If your merchant facility is cancelled for any reason, the equipment and materials must be returned to


Fees and charges will continue to be incurred until the equipment is returned to the bank

 
You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be charged
for its replacement.
 
It’s vital that you retain all merchant receipts printed, in a secure manner for reconciliation and in case
of terminal failure.
You must provide the customer with a receipt unless he or she requests otherwise.
1.5 EFTPOS stationery
Stationary can be ordered by the phone or online on the internet.

business days.
Ordering stationery online
Log on to http://www.banksa.com.au/business/payment-solutions/eftpos-solutions to order stationery
online. Select stationary ordering system, which will direct you to the stationery order page on the

 Merchant Number (MID)
 Trading Address Postcode then:
– Select your stationery items and quantities and follow the prompts.
Ordering stationery by phone
Call the Merchant Help Desk on 1300 650 977 (available 24/7). Follow the prompts and use your
phone keypad to enter the following details:
 Select your stationery items and quantities then:
– Merchant Number (MID)
– Trading Address Postcode

BankSA EftpoS 1i terminal User GuideBankSA EftpoS 1i terminal User Guide 
2.3 Powering up
Connecting base station to power
1. Insert the power cable into the power port on the
terminal base.
2. Plug the AC power cord into a wall outlet or a
power surge.
3. Place terminal on charger to begin charging the
terminal.

Hold the green (Enter) key down for about 10 seconds until terminal displays the


Hold the red (Cancel) key down for about 10 seconds until the terminal displays the shutdown

(Must be unplugged from power supply before attempting manual shut down)
2.4 Loading paper
1. On top of your terminal, lift and open the black paper compartment latch.
2. Position the paper roll with the end of the roll protruding from underneath the roll towards the
terminal screen.
3. Pull paper out slightly and close the cover.
2.5 Getting started
Your EFTPOS 1i terminal arrives as a complete unit. Included in your delivery is:
 quick reference guide
 terminal
 terminal base
 paper rolls
 power supply
 cables (RS232 serial, USB and dial cables).

Communication type
The terminal supports PC-EFTPOS IP Gateway via the POS.
In the event that your main communication method is down, the terminal will automatically failover to
3G/GPRS backup communications.
 
To begin setting up your new EFTPOS 1i terminal:
1. Ensure the terminal base is connected to power.
2. Ensure the terminal base is connected to your Point of Sale (POS) via a supported communications
method.
3. Ensure the terminal is fully charged, or is sitting on the terminal base for power.
4. Ensure that your POS software is running on your Point of Sale. Please contact your Point of Sale
provider or refer to your POS Guide if further information is required.
5. Hold down the green “Enter” key found at bottom right corner of the terminal keypad, until an
audible beep is heard and/or the terminal screen powers on.
6. Follow the instructions for Bluetooth pairing below.
Your terminal should display “Ready” on-screen, at which point you can begin transacting via your POS
software.
 
Your terminal uses Bluetooth communications between the Keypad and the Base, with security
measures in place for all communications.
If the base does not display a solid blue light (indicating that it is currently paired with the terminal),
follow these instructions to pair the terminal with the base:
 Press the button on the front of the base and wait for the blue light to begin blinking.
 On the Keypad, select the correct base by identifying the 9-digit serial number printed on the
underside of the base.
 Wait for the pairing to complete, which will be indicated by a solid blue light displayed on the base.
The terminal will display the following message if Bluetooth pairing has not occurred or is
unsuccessful:

READY
NOT PAIRED
Common issues in the initial pairing process include power and communications issues which are
often resolved by checking the connections between device and power outlets. Please contact the
Merchant Helpdesk for further assistance.

BankSA EftpoS 1i terminal User GuideBankSA EftpoS 1i terminal User Guide 
 
Once the EFTPOS 1i terminal is connected, the Merchant ID and Terminal ID will need to be entered
into the PC-EFTPOS EFT Client.
This is done via the Control Panel Your POS Vendor or PC EFTPOS support desk may be able to assist
you if required.

communications method. To do this, press the # key at the idle screen and enter 998 to proceed to
communications selection.

1.  View the details of the connected Bluetooth base hardware, and press “1”
to unpair from the base so that your terminal can be paired with another base.
2. 

3.  View details on the POS interface methodology (such as RS232).
4.  Press “4” to verify the SIM details (if installed).
5.  Press “5” to verify the PSTN phone number (if in use).
6. 
7. (not in use).
8. 
communicate with the bank in the event that POS Communications are down. The available
options are GPRS, PSTN, and None.

with the host (via GPRS or PSTN) in the event that the POS-to-Bank link is down.
The host communications (GPRS or PSTN) will only be used in the event that the POS communications
to the bank are (and/or the terminal is in standalone lite mode), and this process should be seamless
during a transaction.
3.0 Procedures
3.1 Conducting Contactless Transactions
The EFTPOS 1i terminal supports contactless transactions.

1. Your customer should position the contactless enabled card above
the terminal screen.
2. 
status LEDs will also indicate the progress of the read.
3.2 Inserting a Chip Card
The EFTPOS 1i terminal supports credit or debit card transactions.
The chip card reader is located at the bottom of the terminal
below the keypad.

1. Position the chip card with the chip facing upward and toward
the terminal.
2. Insert the chip card into the chip card reader slot as far
as it will go in a smooth, continual motion.
3. The card should remain inserted in the terminal until the
transaction is complete and the terminal prompts to remove it.
4. If there is an error with reading the chip on the card the terminal
may prompt you to swipe
the card.
 
The EFTPOS 1i terminal supports credit or debit card transactions.
The magnetic stripe reader is located on the right hand side
of the terminal.

1. Position a magnetic stripe card in the card reader with the stripe
facing inward, towards the keypad.
2. To ensure a proper read of the magnetic stripe card, the merchant
should insert the magnetic stripe card from the top of the unit.
3. Swipe the card smoothly through the magnetic card reader.
4. If there is no response from the terminal, or CARD ERROR message is displayed, swipe the card again.
You may be required to swipe faster or slower.
5. If you swipe a chip card the terminal will prompt you to insert the card.

BankSA EftpoS 1i terminal User GuideBankSA EftpoS 1i terminal User Guide 
 

The CCV is a three or four digit value printed on a payment
card (usually on the signature panel), used to verify card-not-
present transactions.
CCV security codes are a way to lessen the risk of fraud and
chargeback when the cardholder is not physically present, or
when a card cannot be inserted/swiped successfully. In these
cases you can key in the card number.
A CCV security code is printed on the card but does not appear on receipts. When you key in the CCV
code, a check is made that the code matches the card number. This gives greater assurance that the
customer is in possession of the card.
Note:
 Some cards do not have a CCV code.
 CCV (Card Check Value) is also known as CVV and CVC.

Some cards, for example MasterCard and Visa, have a three-digit CCV printed on the signature panel
on the reverse side of the card. Other numbers may precede the CCV. The last three digits on the
signature panel are the CCV.
Other cards, for example American Express, have a four-digit CCV on the front of the card, above the
account number.
Some cards do not have a CCV.

No. It is prohibited to store the CCV codes. They must remain secret. You must not write them down or
save them electronically. Doing so might lead to heavy penalties.
4.0 Everyday Functions
4.1 Purchase/Sale

Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface.
▮▯▯▯
PURCHASE $X.XX

Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting or
tapping it.
PURCHASE $X.XX
MASTERCARD

CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
CREDIT OR PRESS 3
For magnetic stripe and chip cards, have the customer select an account
on the touch screen or keypad.
 The terminal will only display the available accounts for the card
entered
PURCHASE $X.XX
MASTERCARD CR

XXXX
Ask the customer to enter their PIN on the terminal and press ENTER, or
just press ENTER to sign (if allowed*).

AUTHORISED SIGNATURE
NOT VALID UNLESS SIGNED
CCV

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide ¹¹
Terminal Screen 
PURCHASE $X.XX
MASTERCARD CR
Processing
Please Wait
Wait for the “Processing” message to complete.
PURCHASE $X.XX


processed. A successful transaction will display the word APPROVED on-
screen, while a failed transaction will display DECLINED.


If signature is required, check that the customer’s signature is correct and



If prompted, remove the customer’s card from the terminal.
*Note: Signature will still be required for some cards (for example signature-only cards, payment cards
that do not have a chip and some international cards). Your terminal will be able to process these cards
as normal.

If ‘Cash Out’ is enabled on the terminal, customers can be given cash out. Cash is available from
cheque and savings accounts only.
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including entry of
the cash-out amount.
PURCH/CASH $X.XX
Swipe or
Insert Card
Bring the card into contact with the terminal by swiping or inserting it.
PURCHASE $X.XX
MASTERCARD

CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for the card
entered.
PURCHASE $X.XX
MASTERCARD SAV

XXXX
Ask the customer to enter their PIN on the terminal and press ENTER.

BankSA EftpoS 1i terminal User Guide¹² BankSA EftpoS 1i terminal User Guide ¹³
Terminal Screen 
PURCHASE $X.XX
MASTERCARD SAV
Processing
Please Wait
Wait for the “Processing” message to complete.


If prompted, remove the customer’s card from the terminal.
PURCHASE $X.XX
MASTERCARD SAV

PURCHASE $X.XX
MASTERCARD SAV


processed. A successful transaction will display the word APPROVED on-
screen, while a failed transaction will display DECLINED.
4.2 Cash Out

If ‘Cash Out’ is enabled on the terminal, customers can be given cash out. Cash is available from
cheque and savings accounts only.
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including entry of
the cash-out amount.
PURCHASE $X.XX
Swipe or
Insert Card
Bring the card into contact with the terminal by swiping or inserting it.
PURCHASE $X.XX
MASTERCARD

CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen.
 The terminal will only display the available accounts for the card
entered. Credit is not an option.
PURCHASE $X.XX
MASTERCARD

XXXX
Ask the customer to enter their PIN on the terminal and press ENTER.

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide 
Terminal Screen 
PURCHASE $X.XX
MASTERCARD SAV
Processing
Please Wait
Wait for the “Processing” message to complete.


If prompted, remove the customer’s card from the terminal.
PURCH $X.XX
MASTERCARD SAV


processed. A successful transaction will display the word APPROVED on-
screen, while a failed transaction will display DECLINED.
4.3 Refund

Refunds may only be processed where there was an initial valid transaction on the same card. If a
customer returns a purchase, or if an incorrect amount was charged, process a refund as follows:
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface. Keep in mind
that this transaction type may be password protected for risk/security
purposes.
▮▯▯▯
REFUND $X.XX

Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting or
tapping it.
REFUND $X.XX
MASTERCARD

CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
CREDIT OR PRESS 3
Have the customer select an account on the terminal screen.
The terminal will only display the available accounts for the
card entered.
REFUND $X.XX
MASTERCARD SAV

XXXX
Ask the customer to enter their PIN on the terminal and press ENTER,
or just press ENTER to sign (if allowed*).

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide 
Terminal Screen 
REFUND $X.XX
MASTERCARD SAV
Processing
Please Wait
Wait for the “Processing” message to complete.


If prompted, remove the customer’s card from the terminal.
REFUND $X.XX
MASTERCARD REFUND
Approved

successfully processed. A successful transaction will display the
word APPROVED on-screen, while a failed transaction will display
DECLINED.



POS.
*Note: Signature will still be required for some cards (for example signature-only cards, payment
cards that do not have a chip and some international cards). Your terminal will be able to process
these cards as normal.
 


settled (where available). You should also know that debit card and
pre-authorisation transactions cannot be voided.
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including optional
entry of the ROC that is to be voided.
ENTER ROC NO
ON POS
If not done previously, enter the ROC number to the POS.
VOID

PLEASE WAIT
Now wait for the “Scanning Batch” message to complete. This will occur
when the ROC lookup completes. If the ROC cannot be found, the
terminal will prompt for the ROC to be re-entered into the terminal.
VOID


If the lookup is successful then the matching original transaction details
will be shown (last four card number digits, amount, approval code).

shown are correct.
If YES is selected, the Void will continue as expected.
If NO is selected, the terminal will prompt for ROC re-entry (only if the
previous ROC was entered via the terminal).

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide 
Terminal Screen 
VOID



POS.
VOID


If the Void is approved then you’ll see this screen will be shown for about
5 seconds.
4.5 Tip Adjustment



processed.
A few things to consider:
 Tip Addition applies to credit and charge cards only.
 The original purchase must not yet have been settled.
 When tip addition is enabled, a signature must be obtained if the receipt reads ‘Approved with
Signature’ or if the cardholder writes a Tip Addition on the receipt. This applies even if the original
purchase is approved with PIN. A signature does not need to be obtained if the receipt shows the
original purchase as ‘Approved’, and no Tip is added.
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including entry of
the Tip amount that is to be added to the original amount.


Now enter the ROC number for completion into the POS. To force ROC
entry via the terminal just leave it blank and press ENTER.

PLEASE WAIT
Wait for the “Scanning Batch” message to complete. This will occur when



If the lookup is successful the original transaction details will be shown
(last four card number digits, amount, authorisation number).

shown are correct.
If YES is selected, the completion will continue as expected.
If NO is selected, the terminal will prompt for ROC re-entry (only if the
previous ROC was entered via the terminal).
TIP


successful or not. A successful response will display the word APPROVED
on-screen, while a failed response will display DECLINED SIGNATURE
ERROR.

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide ²¹
 
Transactions initiated by mail or telephone are known as MOTO (Mail Order or Telephone Order)

MOTO and ECOM transactions can be processed on credit and charge cards only, as the cardholder is
not present.
For information on how to register as a MOTO or ECOM merchant, contact the Merchant Help Desk on
1300 650 977.
:
 Until registered as a MOTO/ECOM merchant you must not process MOTO or ECOM transactions.
 An authorisation of a MOTO or ECOM transaction only establishes that the funds are available in the
cardholder’s account and that the card has not been reported lost or stolen. It does not guarantee
that the person whose name appears on the card is making the purchase or that the purchase will
not be subject to a chargeback.
 You will be liable for all chargebacks on MOTO/ECOM transactions.
 You must retain all merchant receipts for at least eighteen months from the
transaction date.
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface. Do not enter the
card number on the POS. It will be entered into the terminal shortly.

XXXX XXXX XXXX XXXX
Enter the card number into the terminal. Once entered, press ENTER to
proceed.
Terminal Screen 

XX XX
Enter the card Expiry Date in MMYY format. Once you’ve done that press
ENTER to proceed.

On POS
Enter the 3 or 4 digit CCV value (found on the customer card) into the
POS. You don’t need to do this if the CCV was already entered at the same

SALE $X.XX

If prompted, press ENTER on the terminal to proceed.
SALE $X.XX
Processing
Please Wait
Wait for the “Processing” message to complete.
SALE $X.XX


successfully processed. A successful transaction will display the word
APPROVED on-screen, while a failed transaction will display DECLINED.

BankSA EftpoS 1i terminal User Guide²² BankSA EftpoS 1i terminal User Guide ²³
 
This function is used to reserve funds for a sale to be processed at a later time. Car rentals and hotels/
motels most commonly use this function.

 Pre-authorisation transactions can only be performed on credit cards and charge cards and only
where you have been authorised to do so. Be sure to retain the receipt as it might be required to
process the completion transaction.
 The terminal retains pre-authorisations for seven calender days only.
 The length of time funds are help on a customer’s card varies depending on the rules set by the
cardholder’s card issuer.
 Once obtained, a pre-authorisation cannot be cancelled except by the card issuer, or until the
authorisation expires.
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface.
Swipe or
Insert Card
Physically present the card to the terminal by swiping or inserting.
Manual entry of card number via the terminal is also allowed.
PRE-AUTH $X.XX
MASTERCARD CR


If prompted, press ENTER on the terminal to proceed.
Terminal Screen 
PRE-AUTH $X.XX
Processing
Please Wait
Wait for the POS “Processing” message to complete.


If prompted, remove the customer’s card from the terminal.
PRE-AUTH $X.XX


If signature is required, check that the customer signature is correct and

PRE-AUTH $X.XX

Take note of the response message. A successful response will display
“APPROVED”, while an unsuccessful response will display “DECLINED
SIGNATURE ERROR”.
*Note: Signature will still be required for some cards (for example signature-only cards, payment cards
that do not have a chip and some international cards). Your terminal will be able to process these cards
as normal.

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide 
 
A completion is used to complete an earlier Pre-Authorisation and charges the cardholder.

You can process a completion in one of two ways:
1. Using the ROC number from the pre-authorised transaction.
2. Using the authorisation number of the pre-authorised transaction.
Note: The terminal retains pre-authorisations for seven calender days only.
Using the ROC number
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including entry of
the ROC which is to be completed.
PRE-AUTH

Please Wait
Wait for the POS “Scanning Batch” message to complete. This will occur
when the ROC lookup completes.
If the ROC cannot be found, the terminal will prompt for the ROC to be
re-entered into the terminal. If this secondary ROC entry is not successful
then the lookup can be performed using the Auth Number.
PRE-AUTH


If the lookup is successful then the pre-authorised details will be shown
(last four card number digits, amount, authorisation number).

PRE-AUTH


Wait for the POS “Scanning Batch” message to complete. This will occur
when the ROC lookup completes.
If the ROC cannot be found, the terminal will prompt for the ROC to be
re-entered into the terminal. If this secondary ROC entry is not successful
then the lookup can be performed using the Auth Number.
Terminal Screen 
Swipe or
Insert Card
If the lookup is successful then the pre-authorised details will be shown
(last four card number digits, amount, authorisation number).

PRE-AUTH $X.XX
Processing
Please Wait
Wait for the POS “Processing” message to complete.
PRE-AUTH


If signature is required, check that the customer signature is correct and



be shown for a short amount of time (approximately 5 seconds).
*Note: Signature will still be required for some cards (for example signature-only cards, payment cards
that do not have a chip and some international cards). Your terminal will be able to process these cards
as normal.

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide 
Using the Authorisation number
Terminal Screen 
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including entry of
the ROC which is to be completed.
PRE-AUTH

On POS
Enter the ROC number for completion into the POS. Enter six zero’s
(000000) to force ROC entry via the terminal on the following screen.
PRE-AUTH

On POS
This screen is shown if an unknown (or blank) ROC number was supplied
by the POS.
If NO is selected, the next step will be to present a card.
If YES is selected, the entered Authorisation number will be accepted and
the following step will be chosen.
PRE-AUTH


If the lookup is successful then the pre-authorised details will be shown
(last four card number digits, amount, authorisation number).

If NO is selected, the terminal will prompt for ROC re-entry (if the ROC
was entered into the terminal) or return to the idle screen (if the ROC was
supplied by the POS)
If YES is selected, the completion will continue as expected.
CHECK OUT $X.XX
Swipe or
Insert Card
If prompted, physically present the card to the terminal by swiping or
inserting.
Terminal Screen 
CHECK OUT $X.XX

Press ENTER on the terminal to proceed.
CHECK OUT $X.XX


If signature is required, check that the customer signature is correct and


Take note of the response message. A successful response will display
“Approved”, while an unsuccessful response will display “Declined
Signature Error”.
*Note: Signature will still be required for some cards (for example signature-only cards, payment cards
that do not have a chip and some international cards). Your terminal will be able to process these cards
as normal.

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide 
 
5.1 Settlement
Settlement for the terminal can occur via a programmed terminal settlement (automatic- Settlement)
either by the bank or by the PC-EFTPOS software or by a manual settlement. Failure to perform a
Settlement may result in split deposits for Settlements.
The terminal and POS must be powered on for settlement to occur at the programmed time.
A settlement can only be performed once in a 24-hour period.
You cannot settle between 9:30PM and 11:00PM (AEST).

The terminal will have a default Automatic Settlement time (unless nominated by you at the time of
application), which can vary by business. You (as the authorised signatory) may contact the Merchant
Help Desk to change the default Automatic Settlement time.
Alternatively, a scheduled task can be setup via the PC-EFTPOS EMS client, to schedule an Automatic
Settlement time. Refer to your POS vendor or PC-EFTPOS for assistance.

Terminal Screen 
Start by initiating the transaction via the POS interface.

Please Wait
Wait for the Settlement processing screen to complete.


A successful message will display when the settlement is approved.
 
This function will print a report of all transactions performed since the last settlement, without
resetting the totals.
Terminal Screen 
Start by initiating the transaction via the POS interface.


An “APPROVED” message will display when the pre-settlement report is
successful.
 
This function will reprint the last settlement which has occurred.
Terminal Screen 
Start by initiating the transaction via the POS interface.

Please Wait
Then, wait for the processing screen to complete.


An “APPROVED” message will display when the last settlement report is
successful.

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide ³¹
 
The Standalone-Lite mode on your terminal allows it to transact on it’s own in the event of a POS
outage. without the need for the POS.

outlined earlier in this document. However, it does allow limited transaction types to be performed
without a connection to a POS system.
Communication options available in Stand-alone Light mode are Dial and 3G/GPRS.
Refer to the table below to see what you’re able to do in Standalone-Lite mode.
Category Capability
Transaction Types  Purchase
 Cashout
 Refund (password protected)
Settlement &
Reporting
 Pre-Settlement
 Settlement
 Last Settlement
 Shift Totals
 Duplicate Receipt


the following function commands (triggered on the idle screen using the “#” key):
 Switch from Integrated to Standalone-Lite mode: Function 11112223.
 Switch from Standalone-Lite to Integrated mode: Function 11112222.
 
Terminal Screen 
LOGON
REPRINT
SHIFT TOTALS
PREV NEXT
Select Bank Logon on the terminal. This option is on page 3 of the idle
screen.

PLEASE WAIT
The Logon will be performed and will then return you to the Standalone-
Lite idle screen.
 
Terminal Screen 
PURCHASE
CASHOUT
REFUND
PREV NEXT
Select Purchase transaction on the terminal (press ENTER on terminal if
screen is not visible to display menu)

$X.XX
Enter the transaction amount into the terminal and press ENTER.
PURCHASE $X.XX

$0.00
Enter the Cash Out amount into the terminal and press ENTER.
PURCHASE $X.XX

$X.XX

▮▯▯▯
PURCHASE $X.XX

Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting or
tapping it.

BankSA EftpoS 1i terminal User Guide³² BankSA EftpoS 1i terminal User Guide ³³
Terminal Screen 
PURCHASE $X.XX
MASTERCARD CREDIT

CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
CREDIT OR PRESS 3
Have the customer select an account on the terminal screen.
 The terminal will only display the available accounts for the card
entered.
PURCHASE $X.XX
MASTERCARD CR

XXXX
Ask the customer to enter their PIN on the terminal and press ENTER, or
just press ENTER to sign (if allowed*).
PURCHASE $X.XX
MASTERCARD CR
Processing
Please Wait
Wait for the “Processing” message to complete.
PURCHASE $X.XX

Take note of the response message. A successful response will display
“APPROVED”, while an unsuccessful response will display “DECLINED”.
 
Terminal Screen 
PURCHASE
CASHOUT
REFUND
PREV NEXT
Select Cash Out transaction on the terminal.
CASH OUT $X.XX

$0.00
Enter the Cash Out amount into the terminal and press ENTER.
CASH OUT $X.XX

$X.XX

▮▯▯▯
CASH OUT $X.XX

Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting or
tapping it.
CASH OUT $X.XX
MASTERCARD DEBIT

CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for the card
entered.

BankSA EftpoS 1i terminal User Guide BankSA EftpoS 1i terminal User Guide 
Terminal Screen 
CASH OUT $X.XX
MASTERCARD DEBIT

XXXX
Ask the customer to enter their PIN on the terminal and press ENTER, or
just press ENTER to sign (if allowed).
CASH OUT $X.XX
MASTERCARD DEBIT
Processing
Please Wait
Wait for the “Processing” message to complete.
CASH OUT $X.XX

Take note of the response message. A successful response will display
“APPROVEd”, while an unsuccessful response will display “DECLINED”.
Before completing the transaction, check that the transaction was approved before handing the
customer their copy of the transaction record and their card. If the transaction is declined, the terminal
will display an error message giving the reason.
 
Terminal Screen 
PURCHASE
CASHOUT
REFUND
MORE
Select Refund transaction on the terminal.
Terminal Screen 
REFUND $X.XX

$0.00
Enter the Refund amount into the terminal and press ENTER.
REFUND $X.XX

$X.XX

▮▯▯▯
REFUND $X.XX

Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting or
tapping it.
REFUND $X.XX
MASTERCARD CREDIT

CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen.
 The terminal will only display the available accounts for the card
entered.
REFUND $X.XX
MASTERCARD REFUND

XXXX
Ask the customer to enter their PIN on the terminal and press ENTER, or
just press ENTER to sign (if allowed).