Sam4s SAP-6600 User manual

SAP-6600/4800II & SAP-630/SAP-530
Sam4POS
Operator Manual
Sam4POS Operators Manual v2.33
All specifications are subject to change without notice. 2017, CRS, Inc.

CRS, Inc.
Limited Warranty and Disclaimers of Warranty
This manual has been developed by CRS, Inc. It is intended for the use of its customers and service personnel and should be read in its
entirety before attempting to install, use or program the product(s).
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect
to, the product or any of the products to which this manual applies. This manual is subject to change without notice and CRS, Inc. has no
obligation to provide any updates or corrections to this manual. Further, CRS, Inc. also reserves the right, without prior notice, to make
changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in
all respects and CRS, Inc. shall not be liable for any errors or omissions contained in this manual. In no event shall CRS, Inc. be liable for
any incidental or consequential damages relating to or arising out of the use of this manual. This document contains proprietary
information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without
prior written consent of CRS, Inc.
NOTICE
IF ANY WARRANTY IS EXTENDED TO YOU WITH REGARD TO THE PRODUCT(S) TO WHICH THIS MANUAL APPLIES, IT
IS A WARRANTY FROM THE ENTITY OR INDIVIDUAL FROM WHOM YOU DIRECTLY PURCHASED THE PRODUCT(S).
SUBJECT TO THE FOREGOING, UNLESS YOU ARE A DIRECT END USER CUSTOMER OF CRS, INC., CRS, INC. DOES NOT
EXTEND TO YOU ANY EXPRESS WARRANTY OR ANY IMPLIED WARRANTY AND EXPRESSLY DISCLAIMS ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR USE, OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY
WARRANTY OF NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS IN CONNECTION WITH THE PRODUCT(S)
OR ANY SOFTWARE, DRIVERS, OR PROGRAMMING PRODUCT, WHETHER EMBEDDED IN PRODUCT(S) OR PROVIDED
AS A SEPARATE PROGRAM, OR USED IN CONJUNCTION WITH THIS/THESE PRODUCT(S). CRS, INC. SPECIFICALLY
DOES NOT WARRANT THAT THE OPERATION OF ANY DRIVERS, SOFTWARE, OR PROGRAMMING PRODUCTS LICENSED
HEREUNDER, WHETHER EMBEDDED IN PRODUCTS OR PROVIDED AS SEPARATE PROGRAMS, SHALL BE
UNINTERRUPTED OR ERROR FREE OR THAT FUNCTIONS CONTAINED IN SUCH DRIVERS, SOFTWARE OR
PROGRAMMING PRODUCTS SHALL OPERATE IN COMBINATION(S) WHICH MAY BE SELECTED FOR USE BY YOU OR
OTHERWISE MEET YOUR REQUIREMENTS.
CRS, Inc. is not responsible for any damages or loss, either direct, indirect, special, incidental or consequential, which you may experience
as a result of your purchase or use of the product(s). Your sole remedy in the event that you encounter any difficulties with the product(s)
is against the entity or individual from whom you purchased the product(s).
Revision 2.0 - April 1, 2005
WARNING - U.S.
THIS EQUIPMENT GENERATES, USES AND CAN RADIATE RADIO FREQUENCY ENERGY, AND IF NOT INSTALLED AND
USED IN ACCORDANCE WITH THE INSTRUCTIONS MANUAL, MAY CAUSE INTERFERENCE TO RADIO
COMMUNICATIONS. IT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A COMPUTING
DEVICE PURSUANT TO SUBPART J OF PART 15 OF FCC RULES WHICH ARE DESIGNED TO PROVIDE REASONABLE
PROTECTION AGAINST SUCH INTERFERENCE WHEN OPERATED IN A COMMERCIAL ENVIRONMENT. OPERATIONS OF
THE EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE INTERFERENCE IN WHICH CASE THE USER, AT HIS
OWN EXPENSE, WILL BE REQUIRED TO TAKE WHATEVER MEASURES MAY BE REQUIRED TO CORRECT THE
INTERFERENCE.
NOTICE - CANADA
THIS APPARATUS COMPLIES WITH THE CLASS “A” LIMITS FOR RADIO INTERFERENCE AS SPECIFIED IN THE
CANADIAN DEPARTMENT OF COMMUNICATIONS RADIO INTERFERENCE REGULATIONS.
CET APPAREIL EST CONFORME AUX NORMES CLASS “A” D’INTERFERENCE RADIO TEL QUE SPECIFIER PAR MINISTRE
CANADIEN DES COMMUNICATIONS DANS LES REGLEMENTS D’INTERFERENCE RADIO.
ATTENTION
The product that you have purchased may contain a battery that may be recyclable. At the end of its useful life, under various state and
local laws, it may be illegal to dispose of the battery into the municipal waste system.
Check with your local solid waste officials for details concerning recycling options or proper disposal.

Precaution Statements
Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as
electrical shock.
1-1 Safety Precautions
1. Be sure that all built-in protective devices are
replaced. Restore any missing protective
shields.
2. When reinstalling the chassis and its
assemblies, be sure to restore all protective
devices, including nonmetallic control knobs
and compartment covers.
3. Make sure there are no cabinet openings
through which people - particularly children -
might insert fingers and contact dangerous
voltages. Such openings include
excessively wide cabinet ventilation slots and
improperly fitted covers and drawers.
4. Design Alteration Warning:
Never alter or add to the mechanical or electrical
design of the SAM4POS. Unauthorized alterations
might create a safety hazard. Also, any design
changes or additions will void the manufacturer’s
warranty.
5. Components, parts and wiring that appear to have
overheated or that are otherwise damaged should be
replaced with parts that meet the original
specifications. Always determine the cause of
damage or over- heating and correct any potential
hazards.
6. Observe the original lead dress, especially near the
following areas : sharp edges, and especially the AC
and high voltage supplies. Always inspect for
pinched, out-of-place, or frayed wiring. Do not
change the spacing between components and the
printed circuit board. Check the AC power cord for
damage. Make sure that leads and components do not
touch thermally hot parts.
7. Product Safety Notice:
Some electrical and mechanical parts have special
safety-related characteristics which might not be
obvious from visual inspection. These safety features
and the protection they give might be lost if the
replacement component differs from the original -
even if the replacement is rated for higher voltage,
wattage, etc.
Components that are critical for safety are indicated
in the circuit diagram by shading, ( ) or ( ).
Use replacement components that have the same
ratings, especially for flame resistance and dielectric
strength specifications. A replacement part that does
not have the same safety characteristics as the
original might create shock, fire or other hazards.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommend by the manufacturer.
Dispose used batteries according to the manufacturer’s
instructions.
ATTENTION
ll y a danger d’explosion s’il y a remplacement incorrect
de la batterie.
Remplacer uniquement avec une batterie du même type
ou d’un type équivalent recommandé par le constructeur.
Mettre au rebut les batteries usagées conformément aux
instructions du fabricant.
SAFETY NOTICE: "For pluggable equipment, the socket-outlet shall be installed near the
equipment and shall be easily accessible.

1-2 Servicing Precautions
WARNING: First read the-Safety Precautions-section of this manual. If some unforeseen circumstance creates a conflict
between the servicing and safety precautions, always follow the safety precautions.
WARNING: An electrolytic capacitor installed with the wrong polarity might explode.
1. Servicing precautions are printed on the cabinet.
Follow them.
2. Always unplug the units AC power cord from the AC
power source before attempting to:
(a) Remove or reinstall any component or assembly (b)
Disconnect an electrical plug or connector (c)
Connect a test component in parallel with an
electrolytic capacitor
3. Some components are raised above the printed circuit
board for safety. An insulation tube or tape is
sometimes used. The internal wiring is sometimes
clamped to prevent contact with thermally hot
components. Reinstall all such elements to their
original position.
4. After servicing, always check that the screws,
components and wiring have been correctly
reinstalled. Make sure that the portion around the
serviced part has not been damaged.
5. Check the insulation between the blades of the AC
plug and accessible conductive parts (examples :
metal panels and input terminals).
6. Insulation Checking Procedure: Disconnect
the power cord from the AC source and turn the
power switch ON. Connect an insulation resistance
meter (500V) to the blades of AC plug.
The insulation resistance between each blade of the
AC plug and accessible conductive parts (see above)
should be greater than 1 megaohm.
7. Never defeat any of the B+ voltage interlocks. Do
not apply AC power to the unit (or any of its
assemblies) unless all solid-state heat sinks are
correctly installed.
8. Always connect an instrument’s ground lead to the
instrument chassis ground before connecting the
positive lead ; always remove the instrument’s ground
lead last.
Precautions for Electrostatically Sensitive Devices (ESDs)
1. Some semiconductor (solid state) devices are easily
damaged by static electricity. Such components are
called Electrostatically Sensitive Devices (ESDs);
examples include integrated circuits and some field-
effect transistors. The following techniques will
reduce the occurrence of component damage caused
by static electricity.
2. Immediately before handling any semiconductor
components or assemblies, drain the electrostatic
charge from your body by touching a known earth
ground. Alternatively, wear a discharging wrist-strap
device. (Be sure to remove it prior to applying power -
this is an electric shock precaution.)
3. After removing an ESD-equipped assembly, place it
on a conductive surface such as aluminum foil to
prevent accumulation of electrostatic charge.
4. Do not use freon-propelled chemicals. These can
generate electrical charges that damage ESDs.
5. Use only a grounded-tip soldering iron when soldering
or unsoldering ESDs.
6. Use only an anti-static solder removal device. Many
solder removal devices are not rated as anti-static;
these can accumulate sufficient electrical charge to
damage ESDs.
7. Do not remove a replacement ESD from its protective
package until you are ready to install it. Most
replacement ESDs are packaged with leads that are
electrically shorted together by conductive foam,
aluminum foil or other conductive materials.
8. Immediately before removing the protective material
from the leads of a replacement ESD, touch the
protective material to the chassis or circuit assembly
into which the device will be installed.
9. Minimize body motions when handling unpackaged
replacement ESDs. Motions such as brushing clothes
together or lifting a foot from a carpeted floor can
generate enough static electricity to damage an ESD.

Sam4POS Operators Manual v2.33 Contents • i
Contents
Introduction 9
SAM4s Sam4POS Overview ..................................................................................................... 9
Hardware ..................................................................................................................... 9
SAP-6600(II) ...................................................................................................... 10
SAP-630 ............................................................................................................. 10
HM616 ............................................................................................................... 11
Software ..................................................................................................................... 1 1
Options ...................................................................................................................... 1 1
Sam4POS Power Requirements ............................................................................................... 12
Safe Operation ........................................................................................................... 12
About Power Conditioning Equipment .................................................................................... 13
Surge Protectors and Power Conditioners ................................................................. 13
Ground Guard Conditioners ...................................................................................... 13
Uninterruptible Power Supplies (UPS) ...................................................................... 13
Controls & Connections ........................................................................................................... 14
SAP-6600 .................................................................................................................. 14
SAP-6600 Connection Panel .............................................................................. 15
SAP-4800II ................................................................................................................ 16
SAP-4800-II Connection Panel .......................................................................... 17
Rear VFD Display (optional) ..................................................................................... 18
SAP-630/SAP-530 ..................................................................................................... 19
Side Connections ................................................................................................ 20
Rear Customer Display ....................................................................................... 20
SD Memory Card Slot ........................................................................................ 21
Connection Panel ................................................................................................ 21
Control Lock ....................................................................................................... 22
Control Keys ....................................................................................................... 22
Getting Started 23
Default Screens ........................................................................................................................ 23
Main Sign On Screen ................................................................................................. 23
Main Sign On Screen Icons ................................................................................ 23
Register Mode Screen Layout ................................................................................... 24
Register Mode Screen Zones .............................................................................. 25
Register Mode Title Bar ............................................................................................ 25
Title Bar Icon Details ......................................................................................... 26
Expanded Register Mode Title Bar ........................................................................... 28
Utility Information Icons .................................................................................... 28
End Of Day ......................................................................................................... 28
Memory Storage Management ........................................................................... 28
Memo Icon ......................................................................................................... 29
Team Viewer ...................................................................................................... 30
Favorite Icon ....................................................................................................... 30
Custom Screen Layouts ............................................................................................. 31
Sale Screen Size Edit .......................................................................................... 32
Report Mode Screen .................................................................................................. 33

ii • Contents Sam4POS Operators Manual v2.33
End Of Day Screen .................................................................................................... 34
Program Mode Screen ............................................................................................... 34
Screen Saver ............................................................................................................................ 35
Passwords ................................................................................................................................ 35
Password Notes ......................................................................................................... 35
Initial Clear/Re-boot ................................................................................................................ 36
Initial Clear ................................................................................................................ 3 6
Reboot ....................................................................................................................... 3 6
Navigation Tips ........................................................................................................................ 37
Common Icons ........................................................................................................... 37
Function Key............................................................................................................................ 39
Function Key Definitions .......................................................................................... 39
Tender Key Definitions ............................................................................................. 43
Displayed Error Messages ....................................................................................................... 44
Basic Operations 47
Operation Notes ....................................................................................................................... 47
Signing On/Off ........................................................................................................................ 47
Sign On by Operating Code ....................................................................................... 47
Sign On by Employee Card ....................................................................................... 47
Sign On by Dallas ...................................................................................................... 47
Sign Off ..................................................................................................................... 4 8
Clerk Interrupt ........................................................................................................... 48
Clocking In/Out ......................................................................................................... 49
Clock In ..................................................................................................................... 4 9
– Register Mode Time In/Out ............................................................................. 49
– Main Sign On Screen ....................................................................................... 50
Clock Out for Break .................................................................................................. 51
Clock In from Break ........................................................................................... 51
Clock Out for Day ..................................................................................................... 51
Registering PLU’s/Items .......................................................................................................... 52
Preset PLU’s .............................................................................................................. 52
Open PLU’s ............................................................................................................... 52
Code Entry Preset PLU’s ........................................................................................... 52
Code Entry Open PLU’s ............................................................................................ 52
Age Restricted PLU’s ................................................................................................ 52
PLU Price/HALO Override ....................................................................................... 53
Price Level Shift ........................................................................................................ 53
Note # Operation ...................................................................................................................... 54
Receipt Sample with Note # ............................................................................... 55
Alpha Text ............................................................................................................................... 56
Use Alpha Text Descriptor – Is Checked ........................................................... 56
Use Alpha Text Descriptor - Unchecked ............................................................ 56
Pre-defined Alpha Text ...................................................................................... 58
Sample Receipt with Alpha-Text ....................................................................... 59
Price Check .............................................................................................................................. 60
Edit PLU ............................................................................................................. 60
Print Label .......................................................................................................... 61
Scale Operations ...................................................................................................................... 61
Scale PLU Program Notes ......................................................................................... 61
Scale Function Key Notes ......................................................................................... 61
Registering Scale Items ............................................................................................. 62
Direct Scale Entry............................................................................................... 62
Manual Weight Entry ......................................................................................... 62

Sam4POS Operators Manual v2.33 Contents • iii
Auto Scale Entry ................................................................................................ 62
Tare Weight ............................................................................................................... 62
Auto Tare Weight ............................................................................................... 62
Manual Tare Weight Entry ................................................................................. 63
Open Tare Weight Entry .................................................................................... 64
Promo ........................................................................................................................ 6 5
Split Pricing – Decimal .............................................................................................. 66
Split Pricing – Whole# .............................................................................................. 67
Not Found PLU ........................................................................................................................ 68
Shifting or Exempting Tax ....................................................................................................... 69
Tax Shift .................................................................................................................... 6 9
Shifting Tax from a Taxable Item ...................................................................... 69
Adding Tax to a Non-Taxable Item .................................................................... 69
Exempt Tax on an Entire Sale ............................................................................ 69
Food Stamp Shift ..................................................................................................................... 69
Corrections & Voids ................................................................................................................ 70
Clear .......................................................................................................................... 70
Void Item ................................................................................................................... 70
Cancel ........................................................................................................................ 70
Transaction Void ....................................................................................................... 70
Merchandise Return ................................................................................................... 71
Split Item (Consolidated Items) ................................................................................. 71
Split Item (Single Item) ............................................................................................. 72
Change Quantity ........................................................................................................ 73
Discounts/Coupons/Surcharges ............................................................................................... 74
Sale (Subtotal) Discounts .......................................................................................... 74
Open Percentage Sale Discount .......................................................................... 74
Preset Percentage Sale Discount ......................................................................... 74
Open Amount Sale Coupon ................................................................................ 75
Preset Percentage Sale Coupon .......................................................................... 75
Do It Discount .................................................................................................... 75
Item Discounts ........................................................................................................... 76
Open Percentage Item Discount ......................................................................... 76
Preset Percentage Item Discount ........................................................................ 76
Open Amount Item Coupon ............................................................................... 76
Preset Amount Item Coupon .............................................................................. 76
Surcharges ................................................................................................................. 77
Open Percentage Sale Surcharge ........................................................................ 77
Preset Percentage Sale Surcharge ....................................................................... 77
Open Amount Item Surcharge ............................................................................ 77
Preset Amount Item Surcharge ........................................................................... 77
Promotions ............................................................................................................................... 78
Mix & Match .............................................................................................................. 78
Multi-Buy ................................................................................................................... 78
Combo Discount ........................................................................................................ 78
Sweet Deal ................................................................................................................. 78
Promotion \ Coupon Search ....................................................................................... 79
Key Sequence ..................................................................................................... 79
Totaling/Tendering .................................................................................................................. 80
Cash ........................................................................................................................... 80
Check ......................................................................................................................... 80
Miscellaneous (Charge) Tender ................................................................................. 80
Integrated Credit (EFT) ...................................................................................... 80
Split Tender ............................................................................................................... 80
Check Cashing ........................................................................................................... 81

iv • Contents Sam4POS Operators Manual v2.33
Food Stamp Subtotal & Tender ................................................................................. 81
Foreign Currency Subtotal & Tender ........................................................................ 82
Integrated Payment Transactions ............................................................................................. 83
Sample Transaction - Credit ...................................................................................... 83
Sample Merchant and Customer Drafts (without tip) ......................................... 84
Sample Merchant and Customer Drafts (with tip) .............................................. 85
Sample Transaction – Tip Entry at PIN-Pad .............................................................. 86
Sample Merchant and Customer Drafts .............................................................. 87
Sample Transaction - Debit ....................................................................................... 88
Sample Merchant and Customer Drafts (without tip) ......................................... 89
Sample Merchant and Customer Drafts (with tip) .............................................. 90
Manual Card Entry .................................................................................................... 91
Gift Card Sale ............................................................................................................ 92
Gift Card Notes: ................................................................................................. 92
EBT (Food Stamp) Transaction ................................................................................. 93
EBT Cash Benefit ............................................................................................... 93
EBT Refund\Returns .......................................................................................... 93
Merchandise Return ................................................................................................... 94
Sample Merchant and Customer Draft ............................................................... 95
Void Transaction ....................................................................................................... 96
Sample Merchant and Customer Draft ............................................................... 97
Advanced Operations 98
Overview .................................................................................................................................. 98
Training Mode ......................................................................................................................... 98
Training Mode Program Notes .................................................................................. 98
Modifier Keys .......................................................................................................................... 99
Using Modifiers ......................................................................................................... 99
Quick Service Operations ...................................................................................................... 101
Drive Thru Operations ............................................................................................. 101
Drive Thru Store ............................................................................................... 101
Drive Thru Recall ............................................................................................. 101
Table Service Operations ....................................................................................................... 102
Multiple Tracking Files ........................................................................................... 102
# Of Guests .............................................................................................................. 102
Alpha Check Number .............................................................................................. 102
List Table ................................................................................................................. 103
Soft Check Posting .................................................................................................. 104
Soft Check Tracking Program Notes: ............................................................... 104
Beginning a Check ........................................................................................... 105
Adding to a Check – Method 1 ......................................................................... 106
Adding to A Check – Method 2 ........................................................................ 107
Repeat ............................................................................................................... 108
Merge & Split Checks for Payment ......................................................................... 109
Quick ADD Check ........................................................................................... 109
Split Check for Payment ................................................................................... 112
TIP Entry ................................................................................................................. 115
TIP Charge ....................................................................................................... 115
Paying a Check ........................................................................................................ 116
TIP (Gratuity) Entry ................................................................................................ 117
Tip Entry (List Paid Method) ........................................................................... 117
TIP Entry (EFT Operation Method) ................................................................. 118
Seat # Assignment ................................................................................................... 119
Enforced Seat # Entry ....................................................................................... 119
Changing the Seat # on a Previously Entered Item .......................................... 120

Sam4POS Operators Manual v2.33 Contents • v
Optional Seat # Entry ....................................................................................... 120
Print Check by Seat Number ................................................................................... 121
Payment by Seat Number ........................................................................................ 121
Hold/Print Hold ....................................................................................................... 123
Hold an Item ..................................................................................................... 124
Print All Held Items.......................................................................................... 124
Print an Individual Item .................................................................................... 124
Transfer Table ......................................................................................................... 125
Tip Declare .............................................................................................................. 126
Outside of Sale Operations .................................................................................................... 128
Display Time & Date ............................................................................................... 128
Waste ....................................................................................................................... 128
Received on Account ............................................................................................... 128
Input Amount ................................................................................................... 129
Input Count ....................................................................................................... 130
Paid Out ................................................................................................................... 131
Input Amount ................................................................................................... 131
Input Count ....................................................................................................... 132
Post-Finalization Procedures ................................................................................................. 1 3 3
Receipt Issue ............................................................................................................ 133
Gift Receipt ............................................................................................................. 133
List Paid ................................................................................................................... 134
List Paid Example ............................................................................................ 135
Print List Paid Example .................................................................................... 138
TIP (Gratuity) Entry ......................................................................................... 139
Void Sales ........................................................................................................ 140
Using the Table Map 141
Table Map Program Notes ....................................................................................... 141
Table Map Operations............................................................................................................ 142
Opening a Table....................................................................................................... 143
Entering Table Guest Counts ................................................................................... 143
Storing the Table ..................................................................................................... 143
Move Balance to another Table (Combine Tables) ................................................. 143
Merge & Split Tables .............................................................................................. 144
Combine \ Merge Checks ................................................................................. 144
Split Check ....................................................................................................... 144
Payment ................................................................................................................... 147
Seat Payment ........................................................................................................... 148
Print Check .............................................................................................................. 149
Cancel ...................................................................................................................... 149
Dynamic Table Map ................................................................................................ 150
Using Dynamic Table Map .............................................................................. 150
Customer Delivery 151
Overview ................................................................................................................................ 151
Customer Delivery Function Keys ......................................................................................... 152
Customer Operations ............................................................................................................. 152
Delivery Operations ............................................................................................................... 153
Entering a Delivery Transaction .............................................................................. 153
Open Stored Delivery Order .................................................................................... 154
Re-Order Previous Order ......................................................................................... 155
Park Order for Delivery at a Later Time .................................................................. 157
Report Mode 158
Report Mode Menu ................................................................................................................ 158

vi • Contents Sam4POS Operators Manual v2.33
Report Mode Icons .................................................................................................. 159
Summary Reports .................................................................................................................. 160
Adding Reports to the Quick View .................................................................. 160
Edit the Summary Reports ................................................................................ 162
Detailed Reports .................................................................................................................... 163
Available Detailed Reports ...................................................................................... 164
Common Report Options .................................................................................. 164
Financial Report ............................................................................................... 166
PLU Report....................................................................................................... 167
Group Report .................................................................................................... 168
Period Report .................................................................................................... 169
Open Check Report .......................................................................................... 170
Stock Report ..................................................................................................... 171
Labor Report ..................................................................................................... 172
Sales & Labor% Report .................................................................................... 175
Sales And Labor% Report Definitions: ............................................................ 176
Food Cost Report .............................................................................................. 176
Time In Out Report .......................................................................................... 177
Time Clock Editing .......................................................................................... 179
Promotion Report ............................................................................................. 184
EJ Report .......................................................................................................... 185
Product Mix Report .......................................................................................... 188
Inventory .......................................................................................................... 189
Cash Declaration .................................................................................................................... 190
Input Amount ........................................................................................................... 191
Input Count .............................................................................................................. 191
Calendar Report View ............................................................................................................ 192
End Of Day 193
End Of Day Sub Menu Reports ............................................................................................. 196
End Of Pay .............................................................................................................. 197
End Of Not Found PLU ........................................................................................... 198
Report Samples 199
Printed Reports ...................................................................................................................... 199
Financial Report ............................................................................................... 199
PLU Report....................................................................................................... 201
Group Report .................................................................................................... 202
Period Report .................................................................................................... 203
Open Check Report .......................................................................................... 204
Stock Report ..................................................................................................... 205
Labor Report ..................................................................................................... 206
Sales And Labor % Report ............................................................................... 207
Sales & Labor % Report Definitions ................................................................ 209
Food Cost Report .............................................................................................. 210
Time In Out Report .......................................................................................... 211
Promotion Report ............................................................................................. 212
EJ Report .......................................................................................................... 213
Product Mix Report .......................................................................................... 213
Inventory Report ............................................................................................... 214
Reports Exported to CSV ....................................................................................................... 216
Financial Report ............................................................................................... 216
PLU Report....................................................................................................... 218
Group Report .................................................................................................... 219
Period Report .................................................................................................... 219

Sam4POS Operators Manual v2.33 Contents • vii
Open Check Report .......................................................................................... 220
Stock Report ..................................................................................................... 220
Labor Report ..................................................................................................... 221
Food Cost Report .............................................................................................. 221
Time In Out Report .......................................................................................... 222
Promotion Report ............................................................................................. 222
Balancing Formulas ............................................................................................................... 223
Program Maintenance 224
HELP File .............................................................................................................................. 224
PLU Maintenance – Register Mode ....................................................................................... 226
PLU Info Key .......................................................................................................... 226
PLU Price Change ............................................................................................ 226
Adding PLU’s ................................................................................................... 227
PLU Maintenance – Program Mode ...................................................................................... 228
Adding New PLU’s ................................................................................................. 229
PLU Sub Menu ........................................................................................................ 230
Delete PLU ....................................................................................................... 230
Inactivate / Activate PLU ................................................................................. 230
Copy PLU ......................................................................................................... 231
Copy to New Item ............................................................................................ 231
Copy to Existing Items ..................................................................................... 232
Copy to Items by Range ................................................................................... 233
Copy the Price to Existing Items ...................................................................... 233
Default Item ...................................................................................................... 234
Remove Default Item ....................................................................................... 234
Menu Icon .......................................................................................................... 235
Printing Labels from PLU ....................................................................................... 236
Quick PLU ............................................................................................................... 238
Quick PLU - Edit Existing PLU ....................................................................... 238
Quick PLU – Add New PLU ............................................................................ 240
Employee File Maintenance .................................................................................................. 241
Add/Edit Employee’s .............................................................................................. 241
Employee Option Definitions ........................................................................... 242
Employee Authority Level ...................................................................................... 243
Employee Authority Level Definitions ............................................................ 243
JOB CODE & PAY RATE ...................................................................................... 246
Edit Job Codes .................................................................................................. 246
Edit Pay Rates .................................................................................................. 246
STATION ................................................................................................................ 247
Customer File Maintenance ................................................................................................... 248
Customer Database .................................................................................................. 249
Add New Customer .......................................................................................... 250
Customer Data Fields ....................................................................................... 251
Edit Customer Data .......................................................................................... 252
Customer Group ...................................................................................................... 253
Add New Customer Group ............................................................................... 253
Edit Customer Group ........................................................................................ 254
Appendix 255
Integrated Payment – EMV ................................................................................................... 255
Introduction ............................................................................................................. 255
EFT Operation ....................................................................................................................... 256
EFT Operation Menu ............................................................................................... 256
Datacap Operation Definitions ......................................................................... 257

viii • Contents Sam4POS Operators Manual v2.33
EFT Operation Function Key ........................................................................... 258
Performing EFT Operations .................................................................................... 259
Initialize EFT .................................................................................................... 259
Close Batch....................................................................................................... 260
Void Sales by Record Number ......................................................................... 261
Void Return By Record Number ...................................................................... 261
Issue Local Transaction .................................................................................... 262
Gratuity Entry ................................................................................................... 263
Post Authorization ............................................................................................ 264
Parameter Download ........................................................................................ 264
Get Gift Card Balance ...................................................................................... 265
EMV Voucher for EBT .................................................................................... 265
Test Mode ......................................................................................................... 265
Self-Initiated Load ............................................................................................ 266
Diagnostics ....................................................................................................... 267
Clear EMV File ................................................................................................ 268
Zero Auth ......................................................................................................... 268
Important Notes: .................................................................................................................... 270
Backup Program .................................................................................................................... 271
Database Backup ..................................................................................................... 271
Remote FTP Log Backup ........................................................................................ 272
If the FTP Backup Fails .................................................................................... 274
Pin-Pad Errors ........................................................................................................................ 275
Timeout Returned from Pin-Pad .............................................................................. 275
Operation Cancelled ................................................................................................ 275
No response from Pin-Pad ....................................................................................... 276
Manual Revision Record 278

Sam4POS Operators Manual v2.33 Introduction • 9
Introduction
SAM4s Sam4POS Overview
SAM4POS from SAM4s is an Android based POS application solution designed to operate on the SAM4s:
• SAP-6600(II) & SAP-4800II (retired) Android terminals
• SAP-630 & SAP-530 (retired) Android terminals
• Hisense HM616 Android tablet
SAM4POS is available to resellers only as a hardware/software bundle; SAM4POS is not available as a generic
application and will not run on other Android devices.
The SAM4POS application will automatically load when the terminal is powered-up, other Android applications or
desktop functions are not available to the user without authorization.
Terminals or “Stations” within a network can have different settings and operating screens.
Hardware
The SAM4s SAP-6600(II) touch screen terminals have a 15” LCD with Projected Capacitive Touch (PCT) and
LED Backlighting, making them a powerful and cost-effective Android touch screen terminal that will effectively
run a variety of Android software applications.
The Sam4s SAP-630 Series registers are ECR-Style all-in-one Android POS terminals. Featuring a hybrid design,
Sam4s has combined a 9.7" touch display for operating the Sam4POS application by touch with a large keyboard
to support frequently used items, PLU’s a built-in printer, customer display, card reader and cash drawer.
The Sam4POS Application software is a powerful platform for cafeteria, food court, thrift store, convenience store
and many other applications.

10 • Introduction Sam4POS Operators Manual v2.33
SAP-6600(II)
The SAM4s SAP-6600 touch screen terminal is an attractive, powerful and cost-effective Android touch screen
terminal that will effectively run a variety of Android software applications.
• Intel Braswell Celeron N3160 Quad Core 2.24GHz Fanless Processor
• Android 6.0 (Marshmallow) Operating System
• Stylish 15” LCD with Projected Capacitive Touch (PCT) with LED Backlighting
o PCT is Inherently Faster, More Reliable and Robust
o Vivid LED Backlight for Reliability and Energy Savings
o Resolution 1024 x 768
• Integrated 1.5W Speaker
• 2GB DDR3 RAM expandable to 8GB
• Standard Magnetic Card Reader, Bluetooth and WiFi
• Energy Efficient and Low Heat Generation Architecture
• Fanless Operation – No Problematic Ventilation Holes
• Meets IP55 Standards for Exposure to Dust – Waterproof Front Panel
• Superior Serviceability and Ease of Installation
• Optional:
o Integrated 2-Line by 20 Character VFD Customer Display – or –
o 15” LCD Rear Display
SAP-630
The Sam4POS with the SAP-630 All-In-One Android POS Terminal features a hybrid design and has a 9.7” TFT-
LCD 5-Wire Resistive touch display combined with Traditional ECR components:
• 160-postion flat keyboard or 90-position raised keyboard to support frequently used items.
• Integrated Internal 3” thermal printer.
• Key-Lock security with Void, Off, Register, X, Z, and P (program) positions.
• Integrated Two-Line alphanumeric rear VFD customer display.
• Heavy duty metal cash drawer.
• LAN Standard 10/100 Base-T Ethernet
• Optional:
o Integrated Dual Track MSR (Card Reader)
o WiFi: Compatible with IEEE802.11b/g/n
o Bluetooth: v4.0+HS Standard – Backward Compatible with v1.1, v1.2 and v2.1+EDR, Up to 328
Feet (100m) Operating Range

Sam4POS Operators Manual v2.33 Introduction • 11
HM616
The Hisense HM616 Android Ruggedized Tablet features a 10.1 inch, bezel-free and wide screen display is
designed with Projected Capacitive (PCT) touch technology that helps to extend the operating life and allow multi-
touch control.
• Front and Rear Cameras
• Integrated triple track Card Reader
• Two 1 Watt Speakers
• Sturdy Hand Strap - Remove the Hand Strap to Reveal the Standard VESA Configuration
• Protected Against Dust and Water Sprayed From All Directions (IP Grade IP54)
• Withstands a Drop of 4 Feet on to Concrete (MIL-STD-810G)
• Includes a Built-In 3.7v 900mAh Battery; provides 8 hours operation with 50% brightness
• WiFi and Bluetooth Wireless Communication
• Power Adaptor and Cord Included
• Tablet Connection: 10 Pin Pogo Style Connector
• Tablet I/O Interface: Audio Jack / Nano SIM / Micro SD / Micro USB / USB V3.0 (4GB Max) / DC Jack
/ Micro HDMI
• Optional:
o Charging Dock I/O: 5V Charging / Two USB V2.0 (4GB Max)
o Smart Dock: Cash Drawer / 24V Power In / Two RS232C / Ethernet /
Three USB V2.0 (4GB Max)
Software
Sam4POS from SAM4s is an entry level POS solution running on the SAM4s SAP-6600 & SAP-630 Android
terminals or the Hisense HM616 tablet. Sam4POS is available only as a bundle with the terminal hardware with
the software; Sam4POS is not available as a generic application and will not run on other Android devices. The
Sam4POS application will automatically boot on power-up, and other Android applications or desktop functions
are not available to the user without authorization.
Options
Sam4POS does not require allocation of memory for specific features; each Sam4POS is configured with all
options included. Database items such as PLU’s, PLU groups and operators can be added and used virtually
without limit, as the memory on the SAM4s Android terminal far exceeds memory available on Sam4POS-style
proprietary terminals. This also means that certain functions can be replicated virtually without limit for example,
tenders and discounts.

12 • Introduction Sam4POS Operators Manual v2.33
Sam4POS Power Requirements
Plug the Sam4POS terminal into a grounded 3-prong outlet. It is recommended to have dedicated branch circuits for the
Sam4POS equipment and isolated grounding for all equipment in the system.
• Be aware that other electrical devices on the same circuit can cause your Sam4POS to malfunction. Avoid
plugging your Sam4POS into outlets where other high-current devices are connected.
• Be aware that power quality issues, including voltage fluctuations, electrical noise, spikes, outages,
interruptions, and other power viruses can disrupt or damage modern electronic equipment, including
Sam4POS terminals and PCs.
• When Sam4POS is interconnected in networks, connected to PCs or where communications cables
connect peripherals, particular care must be taken with power sources and communication cable routing.
Your authorized dealer can provide detailed power specifications for these applications. Failure to
implement installation requirements for networked systems may cause system failures and/or poor system
performance.
Safe Operation
• Do not locate your SAM4s Sam4POS in a damp or wet environment. Avoid high humidity, direct sunlight
and temperature extremes.
• Always plug your Sam4POS into a grounded three-prong outlet. Never use two-prong adaptors or
ungrounded outlets.
• Check to make sure the power outlet provides the correct voltage: (120V +/- 10%).
• Immediately disconnect the Sam4POS from the power source in case of spilled liquid in the Sam4POS,
smoke, or strange smells. Call your authorized dealer for assistance.
• Do not operate the Sam4POS with wet hands.
• Use a soft dry cloth to clean the Sam4POS cabinet. Do not use wet clothes or solvents.
• Do not open the Sam4POS case to attempt repairs. Dangerous voltages can cause shock. Service attempts
by untrained personnel can cause unnecessary damage to your terminal.

Sam4POS Operators Manual v2.33 Introduction • 13
About Power Conditioning Equipment
Surge Protectors and Power Conditioners
Most people are familiar with surge protectors, which guard against damage due to sudden spikes in the electrical
current. A power conditioner provides protection against surges in power just as a surge suppressor does, but a
power conditioner also maintains a continuous voltage during temporary voltage reductions, such as a brownout.
This is referred to as conditioning. Power conditioners also can filter EMI emanating from a power source and can
smooth the rhythmic cycle of alternating current. While surge protectors safeguard equipment, a power conditioner
cleans the signal, eliminating interference on the line.
CRS recommends the POWERVAR ABC065-11 (CRS P/N 701002), a 0.65-amp power
conditioner that is suitable for most Sam4POS applications. POWERVAR standard power
conditioners are for use with any microprocessor based electronic equipment. Thanks to their
low impedance isolation transformer, you can trust these conditioners to protect your sensitive
equipment from the biggest problems for today's computers.
Ground Guard Conditioners
POS systems consisting of workstations connected in an Ethernet network must have the same point of reference,
(i.e. common ground potential for all equipment in the system.) Unlike electronic loads, traditional electrical loads
such as motors, lights, heavy appliances, etc. use the equipment ground for safety purposes only and do not rely on
it for proper operation. Computer equipment, on the other hand, introduces the equipment-grounding conductor as
an active part of the power supply in referencing digital logic. Therefore, networked POS systems require
isolated/dedicated ground circuits to insure proper operation.
CRS recommends POWERVAR ground guard conditioners for network applications. Only the
“Ground Guard” conditioner from POWERVAR can be used as an alternative to isolated
dedicated ground circuits. Traditional power conditioners cannot be used as an alternative as
they do not address the ground issues over a network. The Ground Guard conditioner must
protect every piece of equipment in the POS system in order to operate properly. POWERVAR
Ground Guard power conditioners are available in sizes from 0.65 to 16 amps, to protect single
or multiple POS components.
Uninterruptible Power Supplies (UPS)
On sites where there is a known problem with temporary power outages or brownouts, battery back-up devices
should be installed. Most battery back-up devices are known as Uninterruptible Power Supplies (UPS). When
power to equipment is momentarily lost, the UPS devices draw power from an internal ‘gel cell’ battery to keep the
equipment operating. The length of time these devices power the POS system is dependent on the capacity of the
internal batteries. Many sizes are available, but typically the units installed on POS equipment keep the computers
powered for about 20 minutes. This will give servers and managers time to settle bills, print checks and power
down the system in an orderly fashion.
CRS recommends POWERVAR Security One Series Uninterruptible Power Supplies, the most
advanced, line-interactive, true sine wave UPM products available for your application. Each
model is designed to provide total protection for your system from a complete range of power
quality problems. Security One Series Uninterruptible Power Supplies are available with or
without the patented Ground Guard conditioning circuitry.

14 • Introduction Sam4POS Operators Manual v2.33
Controls & Connections
While the programming on the Sam4POS is essentially the same, the connections and controls may vary on the
different terminals.
SAP-6600
Standard 3-Track
Front Facing
Magnetic Card Reader (MCR)
Power Button located
on the bottom right of
the touch panel
Standard 3-Track
Front Facing
Magnetic Card Reader (MCR)
Two v2.0 USB Ports
Connection Panel Access Cover
Cable Management Access Cover

Sam4POS Operators Manual v2.33 Introduction • 15
Optional Integrated Rear
2 Line by 20 Character
VFD Customer Display
SAP-6600 Connection Panel
• COM1, COM2 = DB9M With Pin 9 voltage (+5V)
• COM3 = RJ45 Pin 8 (0V / +5V / 12V) Voltage selectable in BIOS
• Audio Line-Out port
• Four v3.0 USB Ports on I/O / Two on rear/side I/O
• LAN Port: RJ45 10/100/1000 Base-T
• VGA Port = DB15F for second display (Maximum resolution: 1920 x 1200)
• Power Connection for External 60W, 12V / 5A power adaptor 100-240V / 50-60Hz
• DC-Out (12V)
Standard Cash Drawer Port
(Located on the right side of the
connection panel near the DC-Out
and the Power Button.)
Selectable 24V / 12V

16 • Introduction Sam4POS Operators Manual v2.33
SAP-4800II
Retired -
Standard 3-Track
Magnetic Card Reader
(MCR)
Power Button
Located on the bottom
of the touch display.
Break out tabs for
cable management.